I worked with sales manager Josh and salesman Chandler. Both were professional and upfront about everything. They worked out a deal that was right for me on a truck I absolutely love. Finance manager Michael was great and had me in and out of paper work in 30 minutes. Give Peoria Ford a chance on your next vehicle, you will leave happy like I did.

They have a full sized Bronco that they arent selling so they have one to test drive. None of the dealerships have any in inventory due to the chip shortage. I drove it its a cool A55 truck!Ive used the service dept. Here they seemed to have tried to give me fair prices on my service, and they beat Discount for price on a set of BFG K2s. The service writer Adam said theyll do anything to show theyre going to compete with anyone on price. I feel like they did that. I would have given the dealership 5 stars but they didnt have very many vehicles to look at... Not their fault but, I still didnt get to look at the Mustang mach E, or the Raptor So they cant have a perfect rating. But so far thats the only thing I didnt like the sales person I talked with (Tracy) was chill I asked her if she had worked for Ford for a long time she said she had been there 11 years, I could tell she was knowledgeable, I liked her a lot because she wasnt overzealous she was a true professional. I have much respect for that.

I bought a 2016 BMW 428i from Peoria Ford. There were some issues and they had me bring it back for service. Even though its a 50 mile round trip i took it back.they kept it overnight, they did rented me a car for the day. I went over the issues with the sales manager and he said everything would be taken care of. When I picked it up the next day The main issue was not taken care of. Every time you turn on ignition a warning light comes out,(SERVICE DUE SINCE 01/2021.I called my salesperson he suggested I take it back, again 50 mile round trip and work he said they would re-set it. I told him that issue was not to re-set but to look into why it keeps turning on. He then suggested I take it to a BMW Dealer and have it checked out. Of course on my personal time, not theirs!!!I took into Chapman BMW, They were very helpful and looked into the issue and turned out the fluid to the brake system needed service.Imagine that they release a car to me that needs service on something so important, BRAKING SYSTEM. My salesperson kept assuring me that the car had a complete going over. I really regret buying this vehicle from Peoria Ford, I should have just stuck to a BMW dealer where at least they know their vehicles. Buyer Beware, make sure you go over every detail if buy a used car from PEORIA FORD.

Initially, my experience with their company started really great. The sales man I worked with, Darius, was very helpful with making sure everything went smoothly since I was buying my car from out of state. I went down there to pick it up and I was told they would mail me back the paper work for my car, which they never did and wound up being an issue for when i went to get the car registered. Once I realized this I called their office 5 or 6 times over three hours truing to speak with their finance office and they never once answered I left my name and number and they never called me back. I sent a text to my sales person about it and he acted as if it wasn’t even an issue to him. So fair warning if you’re going to buy a car from them they’re just looking to get your money and after you sign its basically figure it out on you own. On the bright side though, I called and spoke with the sales manager Nick and I’m so thankful he helped me in a matter of minutes. He walked right over to the finance office and had them send me copies of everything. He showed excellent customer service. Darius, take a note from your manager and finish helping your customers. The sale isn’t complete until your customers are completely satisfied and everything squared away.

Our sales person was great at helping us find the exact truck we wanted. It was like most expect when going to a dealer, hours of back and forth and negotiations. In the end we settled for what we felt was fair. It was late, on NYE, so we came back the next day to finish up. We did have an issue around the incentives offered but the customer relations director and finance director took the time to correct this issue. We did wait to leave our Ford review for that to be resolved, and would recommend customers to wait and review your documents when your head is clear from the dealership before responding to the ford review. It doesnt expire right away and there is no rush to do it same day. This way you can make sure promises made are honored before you tell Ford they are upholding the brand. We are happy with our truck and our purchase.

Aaron was great to work with. Paper work is incomplete. Ask for itemized list of add ons. Did get it. waiting on second key. Truck had 700 miles.

To the fleet service side:I just wanted to say, hands down, best in the business. They treat your truck like it’s their own, and get you in and out as quick as possible. Now you can go on and put the truck back to work! Thank you Dawn, Cliff, and Damian for going above and beyond making sure our fleet keeps rolling !!! Two trucks in 3 days. 😌😅

I really didn’t want to have to write this review. I just wanted to enjoy the first vehicle I’ve purchased for myself in over 10 years. Instead, Peoria Ford sold me a $41,000 nightmare. Furthermore, they repeatedly refused to fix the multitude of issues I’ve had with their vehicle and they have made it clear that they are perfectly OK with screwing their customers. They have zero integrity and zero professionalism.Everything seemed fine at first. I bought a used 2012 F-150 Raptor with 52k miles, a clean carfax, and an apparently pristine interior/exterior. Within a month, I had to fix multiple LED lights, including the license plate lights, after I was pulled over by police because they went out. To this day, I am still having issues with the LED turn signals. Next, I found out that Peoria Ford had sent my title to the incorrect state, which resulted extra state licensing fees because of time elapsed. I took the vehicle to a Ford dealership in San Diego because the truck had developed a loud engine squeaking noise after less than three months of ownership. I hoped it was something benign like a loose serpentine belt; however, the San Diego dealership identified an oil pan leak, a leak in the rear differential pinion seal, and an issue with the vacuum solenoid. The work cost over $1200 and they were unable to fix the issue causing the squeaking because of extensive corrosion, which the San Diego Ford tech claimed was as bad as the lifeguard vehicles that routinely work in sand and salt water that they also service. I was unaware of this issue because the rust had been painted over and was NEVER disclosed or even mentioned by Peoria Ford. The Ford tech advised that I reach back to Peoria Ford to get help fixing the issue and bluntly stated “They need to stand by this sale. They never should have sold it in this condition.”A month or two later the sunroof got stuck in the open position and required over $3000 to fix. I thought my luck couldn’t possibly get worse but then I got tapped by another vehicle while parked in a parking lot, leaving minor cosmetic damage to the truck bed/cab. My insurance refused to cover what should have been a minor repair because of pre-existing rust damage. A week or two later my cousin pointed out another unidentifiable fluid dripping from the bottom of my truck at a family reunion.That was my last straw. I had never taken the truck off road… I washed and detailed the truck with my own two hands every Saturday I had off from work… Despite the metastasizing headache and financial burden, I remained reasonable and professional, assuming that Peoria Ford would do the same. For months, I tried to negotiate with Peoria Ford and asked them to cover labor costs, if I paid for parts. I tried to get them to buy the vehicle back. I was patient and polite when I talked to Cade and Doug from Peoria Ford. They offered to get me in contact with another individual named Mike. Mike never called me. Furthermore, neither Cade nor Doug would ever initiate a call. I always had to call them in order to get any response. Today, Doug told me that the “carfax was good” and that he stood by the sale. If so, I hope future potential customers will hold him accountable.Don’t throw away your hard earned money at Peoria Ford. They’ll flash a smile and robe you blind if you let them.

If I could only give less than one star I certainly would. I purchased a used car from you and was bamboozeled into your service plan, today was my second attempt to use such plan. The service advisor informed me after driving up from Buckeye that I’d have to leave my car with you for 3 weeks to even have it looked at. Apparently, your online service appointment set me up with a service advisor that hasn’t been there in 3 weeks, so that’s why nobody informed me. Whatever! As if I could Leave my only car there for so long and only have 5 days of a “possible “ covered rental car. I get it, COVID yada yada yada.The first time you wouldn’t even look at the issues I had with my car and when I contacted my sales rep to tell him the troubles I was having, he said he’d get back to me, but he blew me off.I would never in a million years do business with Peoria Ford again. You should just try to offer good customer service for starters.

Zero stars. Awful experience!! Buying the car was horrible and shady. Should have taken business elsewhere. And certainly shouldn’t have gone back for service because there isn’t any!!! Keep your car for two weeks before they can even look at it??? Really?? Fix your problems, you are giving Ford a bad name. They should know the horrible representation of their product you provide. Stay away people. It will be worth the further drive.

The sales reps & finance people were amazing. Defiantly 5 star & they went beyond what was needed. Me & management had disagreement only because price advertised got raised thousands once I arrived but they did end up working with me & we came to a mutual fair price.

Im new to Arizona, and this dealership has been great to me so far. I know back home ford dealerships dont give you great service if you dont buy from them. My lease is coming up this year I hope we can make a deal without to much hassle. If not I will travel back to Illinois and lease again. Ive never bought a car from a car dealerships I didnt know anyone:(

Carlos is a really great and genuine mechanic. If it wasnt for him I would have left 4 stars. Ive had my car here 4 times, two of which were handled by Carlos and were great. Strongly recommend making an appointment early.

Refreshing... knowledgeable, helpful, respectful and genuinely interested in the customer. In addition one of few dealers that has inventory and selection. The showroom was clean and bright. New or used I would give then a try.

Excellent customer service! Especially in the used car department, I felt that they took great care of me and my family. I would recommend this dealership highly.

My dad has had the worst experience with this place. They kept his car for 4 months because of their faulty transmission and since the parts were on back order. That would be understandable if they met him half way with helping with a loaner or rental. Since the part was covered by his warranty they still found a way to charge him by replacing his battery without him knowing. All of a sudden it was “fixed” but after he picked it up the radio didn’t work and the car still felt as though it wasn’t shifting correctly (which he called and brought to their attention, they of course gaslighted him and said “it’s just because the parts are new”. When he brought it back they charged him for a new fuse even though it didn’t make the radio work then said it would be $900 for the radio to be fixed but get this…since the fuses were reconnect the transmission light came back on. So it seems as though they disconnected things to get the light to go off. Then after my dad checked under the hood he noticed that none of the bolts had been turned. So basically they kept the car for 4 months, charged him for a battery when the battery was fine, never offered a loaner or to help with paying for a rental, broke the radio, and made him pay for it. We were patient (extremely for 4 months) in the beginning but now we’re reaching out to corporate. Don’t get your car serviced here.

Great customer service and solid maintenance on my truck however I’m just ducking 2 points because how can you serve the public and NOT have a mask policy for your employees

BL: Go to any other Ford for a better experience, it cant get worse.Bought a truck here and get it serviced here regularly. The service department is absolutely terrible. They told me they were ordering parts to replace under warranty and would call me when they come in. Its been months, and I have called at least 4 times and gottent the run around every time. Adam, who was supposed to be ordering the parts and calling me, is never in when I call, and never calls me back. A couple of other people whos names I didnt get or cannot remember (Kody, maybe, was one of them), have taken my calls and said theyd look into it and call me back...no one ever calls back. The last time I even brought it up, when the guy (the one I think said is name was Kody with a K) said hed call me back I told him Id heard that before and he promised it wouldnt happen again. That was 2 weeks ago... ⏳

I strongly recommend working with Tristin Schnabel! He is hands down the BEST car salesman I have worked with!!Tristin actively listened to my wants and needs and found me into a 2019 Ford Edge with only 16K miles! He showed me all the bells & whistles and even helped keep my daughter entertained while I was signing all the paperwork.I have been telling all my friends & family to head over to Peoria Ford and see him!

Let see where to start. Well I live in Florence. I called to see if they had a specific car and they said they had it and other vehicles. This was from a sales manager that I got confirmation from. I get there after over an hour drive and after being told to go from one person to another we get someone name Garrett. Well let me tell you that when talking to him we felt like not even welcomed. He kept talking about how expensive the car we wanted was. Then as we are taking a test drive he informs us they no longer have the car that I was wanting. Ok the car we took was not even close to what I was wanting despite wanting to leave with a car. I tried being friendly to guy and saying why we need the car and about my kids and he was not even trying to interact. Then he made some promises of how he could get me what I wanted with no problem and he could have his manager do it. Ok I was on board but before that he comes to us and hands us our keys. We said ok let do what he said. Then says hey all the sales managers are gone for the day and I would have to wait till tomorrow. What manager leaves before his staff? Anyways the only time I saw him hustle was to lead us out. Then I decided to call the dealership to see if I could talk to a sales manager and surprise there is one that was there. I was an easy sale just had to not lie to me. I will never go back and I will recommend going somewhere else. A manger did call me today but when he was calling I was signing for my new expedition at another car dealership.

Waited four hours for simple work, with an appointment. I am happy with the work and the price BUT four hours?I also looked for a new vehicle while I was there, there were none. All dealerships are out of inventory with no end in sight.

Ive bought 6 cars here and also had them serviced here. No complaints. They are friendlier than other dealers.

Our salesman Mack was superb. Laid back and easy to talk to. Everyone else involved were great too. Usually, buying a vehicle is an all day affair. We were in and out in just a couple hours.This place is nowhere near our home, but it was well worth the trip up here.Very happy with our purchase.

I have deleted my terrible review, although I am still super upset with the drastic measures I had to take to finally get help. I will say that Jeff, the finance director went above and beyond to help me in a bad situation. I just want everyone to know, be very careful with what you sign and READ EVERY SINGLE WORD IN YOUR CONTRACT!! Dont just listen to what a sales person or finance person is telling you is included ASK questions and READ everything. It is a good feeling to know that someone like Jeff is still there to care about his customers.

To start off the sales person Colin was very helpful and I would 100% recommend him, he helped us get the pricing that we wanted. Where the deal fell apart was with the finance guy Michael. He originally told us we would have gap insurance, etc. and we initialed a paper that states that but on the final contract it wasn’t included but we were still charged for it. He was very shady and wouldn’t give us the full information. If you get Michael ask for someone else immediately like Michelle or Jeff. Both of them were extremely helpful even after a heated argument over the past deal. They helped us negotiate a new deal with everything we were originally told we would have. I highly recommend Colin, Michelle and Jeff. If you get Michael stay away!!

Great experience at the ford service center today. Joe Starks has proven himself to be an alpha male and offers great service not only to Ford Company but to this country.

I am livid... I love my car and have had zero issues with it. This by far is my favorite car of all times and I ave maintained it like no other!! ZERO ISSUES BEFORE!!!!! I took my car in for the 100k service on Aug 7th, when I picked up my vehicle they advised me of the brakes were wrong and need to get those replaced and everything else looks great. 2 weeks in I see the over heating warning light go up. I call them and they say bring it in and they will put it on the schedule. When I take it down there I all of a sudden my water pump needs to be replaced, a serpentine belt needs to be repaired, they suggest a immediate tune up, and motor mount. This is ridiculous!! I just paid them $500 to get a good 100k service. I am calling Jonjay and Rich and telling them what they should not advertise you guys again. This is horrible customer service

Got a great deal on a 2018 Toyota Highlander 4th of July Weekend. Blake Nelson was our salesman and he did an excellent job throughout the whole experience. He provided superior customer service and was very helpful with all aspects of the buying process. Highly recommend Blake and Peoria Ford!

At first everything was great but the service department became very rude and un reliable, they prolonged a simple part replacement. After waiting over a month for the part to come in i arranged a drop off and pickup date (3 days). Well 3 days turned to one week, then I was told it wasnt going to be ready for almost an additional week. I simply couldnt prolong it any longer so I was forced to pickup my truck and take it to another Ford dealership that actually has their shop under control. Wouldnt recommend Peoria Ford.

We are two women in our 60s and 70s. We looked at a truck sticker price $30,000. We put $14,000 down thinking we had $16,000 left. We believed their misinformation and signed the contract. When we realized the lies we were told and waited days to get calls returned, and wade thru the baloney,, we finally found out that somehow the $30,000 truck really cost $56,000. Enormous pressure in finance and rudeness. Now we are not being given our $14,000 deposit back. Fords are great vehicles, go to a different dealership,.but force them to explain every dollar.

Worked with Hayden for an online purchase of a low mileage 2019 Ford Explorer. He made the purchase quick and easy. The vehicle was ready and waiting for a test drive.

Sandra Gonzalez in the fleet department is the absolute best!! The fleet department has always treated me and my business great!! I have been buying from Peoria Ford for about 8 years and this last purchase has been my favorite. Sandra Gonzalez went above and beyond and Im so thankful! Customer service in general is very important to me and my expectations have always been met at Peoria Ford fleet department. This time I special ordered a truck and Sandra knocked it out of the park. Amazing customer service, friendly, knowledgeable and professional. You have a customer for life!!!

Had my truck fixed hereThey put on a speed limit and volume limit. I asked why. Oh we dont do that you must have. Funny how it wasnt like that before I dropped it off, but as soon as I get it it comes up with a bunch of warnings.Tell them to take it off... you have to pay 200$They scam people out of money left and right. No way to fix this without a special key that they just happened to ask if I had when I dropped it off.0 help from anyone, told to pay it or deal with a bunch of functions on my truck locked out.

Buying process went nice and easy. Finance lied to me about what they sold me on their so called “service contract”. Been 6 months still have no paperwork on the service contract I purchased. Called multiple times multiple people and they say I’ll call me right back let me look into it. A week goes by nothing. Every time I go down in person everyone’s conveniently busy or not there. I’m promised I will get a phone call regarding the situation and never happens. I would never recommend buying a car from this place to anyone!! Save yourself trouble and go to a place that has integrity and values their customers.(Update) 2 weeks later still haven’t heard anything from anyone.Update 11/2/21 just found out a week ago they sold me the truck with the tires unsafe for the truck one is separating apart right now. When I brought it to their attention the sales manager said well they drive fine right? There’s nothing we’re going to do for you. We have an inspection and it passed so I’m not sure who’s telling you their unsafe. So I had a conversation with their service department and he confirmed they were unsafe for my truck and when I told him the situation he said it’s above his pay grade nothing he’s going to do about it. This one tops the cake that they don’t care about the SAFETY of me or any one person that goes into their establishment.

I recently purchased a car at Peoria Ford, Raymond was really helpful and made my experience really comfortable and not so stressful, he was really funny and even helped with the kids when needed. I strongly recommend this dealership & Raymond if you are looking to buy a car.

Horrible experience today with Peoria Ford. Let me start by saying my salesman was great but the sales manager was awful. We negotiated a deal with a extended warranty and I signed off on the negotiated price. As we were waiting for finance and the truck to be washed the sales manager came back and said I would have to pay another 3,600 for the extended warranty because he didn’t realize how expensive it was. That’s just bad management. Then I said I will think about it and he said if I leave he won’t honor the same price the next day. WOW!!!

Purchased 2 new 2017 F-150s from this dealership in May 2017. Do not fall for their preferred financing option which they say is for people with outstanding credit and is a lease-to-purchase/own option. They will give you the price per month you want to pay but add on the difference to the buy-out price at the end of the term AND also apply a money factor rather than an interest rate so if you want to refinance through a different bank in the future you are refinancing for the total remaining amount leased (which includes the money factor on payments that will no longer occur through the original lender) so you will essentially be paying DOUBLE interest by refinancing. Other option is paying out the large lump sum at the end of the term or trading in your vehicle. Jim Eagle the finance guy pitches it in a way to make you think you must refinance after 3 years and not go to the end of the lease-to-own term or else youll be paying too much for the vehicle. This program only benefits the dealership in that it essentially forces you to trade in your vehicle after a few years to avoid the double-interest with refinancing or paying the large sum at the end of the term. Oh and the bank they partner with - Bank of the West - is wholly incompetent, disorganized and just overall a nightmare to deal with. Be prepared to get notices ever few months saying they dont have a copy of your insurance coverage, etc. The advertisement on the radio stating no pressure sales is completely false. Typical car dealership with typical scams to sell you a vehicle. Jim Eagle will tell you whatever you want to hear so long as it means he secures the sale. Upside: many [expensive] lessons learned about buying new vehicles.

Amazing team at this dealership. Went to look at Ford expedition Ended up buying one thanks to Angel. He made sure I got what I wanted for my trade in. He has amazing customer service. He explained everything well about my new vehicle. He went above and beyond in taking care of me and my family. Really awesome place made me feel comfortable and appreciated.

100% go anywhere else. They are concerned with selling vehicles rather than servicing them. They sell vehicles with mechanical and electrical issues they don’t have the support to repair your vehicle in a timely manner either. They will tell you the vehicle had an inspection and diagnostic test prior to the sale of your vehicle. The sales reps and service dept lack communication and the sales team is incompetent. I sat around waiting for a supervisor while the “boys” cracked jokes and watched sports clips. This lasted about 30 minutes. The service dept did a good job at shifting blame and vice versa. Also if you purchased a warranty with rental included-don’t expect them to pay for it. I was advised they “dont so that”. Don’t expect a return call on any issues you have. Kade never called me back and I had to call Doug. I was let know by the customer relations reps these are not new issues and is a constant struggle for this location. She also advised I call Ford for the rental. But when I called they advised I had rental in my warranty purchase. I paid 4K to be told I can’t use it. GO ANYWHERE ELSE. Take your business elsewhere. Save yourself the trouble. Currently looking into legal options with the consumer protection act at this point or having to invoke the warranty clause to have them take the vehicle back. Again, would not recommend.

Ford F350 recall on rear axel, called service representative to schedule appointment for inspection. Was told I would need to bring truck in an leave it for up to two weeks before the inspection could take done. Asked why I couldnt bring in on day of inspection. Said it gets put in line with all the other vehicles in for service. Said ford would not pay for rental car until vehicle inspected and course of action determined, so I would have to out of pocket a rental for 2 weeks or more before inspection. Called Bell Ford, have appointment in a week for the inspection. Peoria Ford Service department is seriously lacking in customer support and service.

HIGHLY RECOMMEND NOT BRINGING YOUR VEHICLE FOR SERVICE OR REPAIRS AT PEORIA FORD. Feb of 2021 took truck in because the crankcase ventilation system code came on. Problem fixed paying about $170. Started having issues with the ac pressure and temp not staying cold and never having and ac problems before so took it right in. Mass Airflow sensor air filters and manual regen all recommended so we paid to have done. Service Advisor Logan quoted $1,200 after all said and done, an outside mechanic called for breakdown on pricing on our behalf and sure enough $300 was taken off for a misquote. Teagin was our tech,We ended up paying $902.61. Took truck home and started to blow warm after 1 hour. Also notice the clip to the mass air flow sensor was broken. Took truck back to Ford and they couldnt find a problem said to come back when it was doing it. Took truck back and they still couldnt find a problem, try suggested freon dye. Took back again a week later. Ford said it didnt have a leak but they needed to check something when truck is cold. At this time truck only blew hot only now and then or after driving over an hour. Brought truck back sep 17th. Was promised by service department that truck would be looked at and fixed by that following Tuesday. After 2 weeks and ZERO communication from Ford we decided to show up at the service department and ask what what going on with our truck. No answers and after another 4 days Logan in services says it does now have a leak and will be $3400 but still unsure if that will fix or problem. We left with out truck on Oct 4th without it being fixed only to realize the caps to the high low ac line were all missing from our truck. Austin was our tech on the September 17th visit. We also received a notice from Ford on our way home with a Recall on our truck dealing with a MIL engine light that needs to be repaired that they did not mention AT ALL. This is the same reprograming update we paid to have fixed months prior.We had zero answers in June, the week Ford had it in July and the days they had it September 3rd. Today is day 26 I have waited for answers. I have spoke to service advisor Logan, supervisor Mike supervisor Justin and called and left messages for General Manager Pat Hicky without a return call from him about the lack of service and communication.

I bought a vehicle from Peoria Ford in the middle of May. I was assured my title/registration information would be sent to my home state. (which is not AZ) To date I have not been able to verify where that was sent, though Ford Credit said it was sent to Arizona. Neither state has record of my title/registration. I have called and left a message for B. Woodhull to please contact me. After 24 hours with no callback, I sent an email to the general manager, Ms. Woodhull and another person, who I was assured would contact me within 24 hrs. Another 24 hrs and I have not heard anything. No return calls/emails. Seems an easy question to answer and problem to fix.

This dealership is by far the most shady Ford dealership in town. I needed a new blower motor for my 2018 Fusion. My limited warranty 3 year/36,000 miles covers this type of service but expired on August 30th. I called in on August 15th!!!! They told me that they wouldnt be able to get me in until the 31st of August due to high volume of servicing vehicles.... was unaware of my warranty expiring until i brought my car in to be serviced on the 31st and they told me it would be $600 dollars and my warranty expired yesterday. Crazy how they could only get me in one day after it expired!! They had all my info pulled up on our phone call and decided to screw their customer. Not to mention the sneaky charges they add on during the paperwork!!! Whatever you guys do please buy from Earnhardt Ford. This place is a joke and seriously only cares about the monthly payments that their customers provide. If i could leave 0 stars, give my car back for a FULL refund and never deal with these shady, disrespectful and unhelpful people i most definitely would. Last time me or my family/friends will ever buy from here! No one should have to go through what i went through, especially since i bought the car from them a year and a half ago!!! Trying to find someone to help me with this issue was a nightmare, transferred from shady to even shadier people. When i raised my voice over the phone due to this frustrating situation i was told. its not our problem, your warranty is expired, who is going to pay for it? I explained NO, this your issue, you guys screwed me intentionally and you need to handle this Youre telling me Peoria ford cant cover this service which definitely would cost no more than $250 considering they quoted it at $600 to make a customer happy. The phone call ended with them saying Its not our problem, ill have someone reach out to you, bye and hung up on me as well as no one ever contacting me. Terrible customer service. Selling this vehicle soon and Earnhardt Ford here i come!!!

One star is extremely generous. Poor customer service and poor communication within the dealership. Lost a vehicle we were trying to buy due to not getting a response back from the sales representative Garrett. Mind you, he was the one that reached out to us to inform us that he had found the vehicle that we wanted and then proceeded to sell it to someone else. Sales manager was no help. I see alot of negative reviews about Garrett. Im surprised he still has a job.

I had an appointment at 8am this morning August 31, 2021 to get my windows tinted and my oil changed since I purchased the car from here (Peoria Ford) It took over 7 hours to get my windows tinted and since I had a long drive back to Indiana my home state I wasnt able to get my oil changed or tires rotated!! Because I had to get on the road for my trip!! Alex the Service advisor was very helpful and did everything she could for me. Shes not to blame for any of this! But it take over 7 hours to tint my windows. This is completely rediculous and uncalled for!!! I will never ever have any service done to my car again from Peoria Ford!!!!

I used to recommend this dealership to everyone for great customer service! This was true up until the last year or so. Now the service department has gone down the drain. I feel like I have to chase them down for an update on my car. Its ridiculous! I probably wont be returning to them again nor recommend them either.

Price of the truck went up by 7K from the lot sticker to the desk inside. PPP wasnt on the sticker (pin stripes, window tint...). We walked away. People were nice, business practice not so much

Wife and daughter went in to look at a vehicle. Test drove it and asked them to crunch numbers. After hearing the numbers my wife said those numbers wont work. Salesman (Jason John Ostrowski) told my wife obviously you make enough to pay the $800 a month payment so who cares about the numbers she repeatedly said she didnt like the numbers and asked for her debit card and license back. He kept trying to sell her the car and she insisted she didnt like numbers. After back and forth she said let me talk to my husband can I have my license and debit card back please...he said your husband has nothing to do with this so lets make the deal. After more back and forth she gets her stuff...he slams the chair down and she walks out and he slams the door behind her screaming because she didnt like the numbers and wanted to talk with me before pulling the trigger. Completely unprofessional and a coward to do this to a woman with a child in the room. We have been on the lookout for a luxury SUV and definitely wont ever consider this place.

The people and service was excellent. Thank you for helping me so quickly.

I havent been there in a few years, nor do I plan to go back. They had a sales lady there named Ashley. Ashley had a fake and just snotty attitude. Her manager claims he is special forces, but he was in the Air Force, and I was told a long time ago that there is only one special forces, and that was the Army. Hes just as fake as that Ashley girl. The next time I buy a vehicle, I will choose Carvana. Not telling you to listen to my opinion but these people were narcissists in my opinion. I wont go back to a dealership, especially that one.

We brought our ranger in for service and the service advisor was less than grateful. We had 2500miles but it was 6 months old. He asked why we were here and it seemed we were bothering him.All I needed was a oil change and tire Rotation. He said it may take 1.5 to 2 hours even though we had an appointment that we made 2 weeks ago.After 2 hours I had to go up to him to ask if my vehicle was ready. He looked me right in the eye and said yes it’s 2 hours so we should have it out in 5 minutes. I went to sit down and 15 minutes later I saw my ranger parked outside Adam was no where to be found. I just jumped into my vehicle and drove away. I knew there was no charge as it was the first oil change.Love the vehicle but DONOT go to PEORIA FoRD for service.

For two years now we have not lived in Arizona but we keep getting calls from Peoria ford asking us to come trade in our car. My wife has told them repedly that we live in the state of Washington and to remove us from there call list. They have yet to do so and continue to call us every few months.. Peoria ford is one place that we would never buy a car from ever again.

Service dept is less than good.My appointment was for 11:30, they said my vehicle wont be in until around 4:00.But yet I couldnt take it until closer to the predicted 4.Ridiculous!!!!!

Ths staff is friendly and helpful.Darius was our salesman. He was very helpful. What I liked the most about my experience was the no pressure sale.He worked hard and got me into a new Ranger. I highly recommend Darius

By far the best car buying experience I’ve had! Jordan and Blake from sales and Mike Roush from finance were all great to work with and very helpful. Highly recommend.

I took my 2019 fusion to Joe in service for an oil change. I was advised that the serpentine belt needs replacing. I decided to trust him and had them replace it. While leaving the store my belt came off. I didnt even make it 20ft before the vehicle broke down. The mechanic comes out and tries to get in the front seat. I advised him that the car does not start or drive, he continued to try the start the car. I will not be going to this shop ever again.

I cant say enough about our truck buying experience at Peoria Ford! As a female buyer going into a dealership is the last thing I wanted to do. But, from my initial phone call on the truck I was interested in surprising my husband with; Jeff Meinke had a kind, no pressure, no BS, and honest approach to my purchase. It was hands down the BEST buying experience I have ever had.And, as I said, I was treated with respect and felt so comfortable during the entire process! Also, my purchase for my husband was on Fathers Day and to know that Jeff was working that day and away from his young children AND willing to take care of us AND even went the extra mile to deliver the truck (to our home in Cave Creek) to help me surprise my husband was ABOVE and BEYOND!!!! Thank you Peoria Ford and Jeff Meinke for a great truck and so much more!

Best ford in Arizona makensi is the best person in costumers service she take care me right away

Horrible experience from the moment we signed the paperwork on our new purchase. Too many issues to list. From sales to service you get no where with anyone, though even managers say they will get things straightened out and taken care of. We will not be purchasing our next new vehicle from them and will likely have our current one serviced elsewhere going forward. Stay far away from Peoria Ford. I would give them zero stars if I could.

Just bought a f-150 from Blake Nelson and he was amazing and on top of it. He emailed/texted/called right back and was very up front with everything! The finance guy we had, Tyler, wasn’t as nice but that’s okay because Blake made up for that.

Excellent service in the sales and service departments. Keep it up Peoria Ford!

Absolutely excellent service by Garrett Martin and the entire Peoria team.I would highly recommend Peoria Ford for all my servicing on my Ford truck.

Beverly and Jeff are amazing made me feel so comfortable with the final transaction. I know for a fact I was taken car of by these two. Thank you so much for providing me with the ease and comfort.

Friendly staff. Very easy car buying experience.

I have always been treated withRespect. Justin is a good CustomerRelations person. I rate him a 5Excellent.

Experiencing the spot delivery “scam tactic” right now as I type this. Our son was told he was approved for a vehicle last night, they called today and said they couldn’t get him approved without a co-signer or more money down. Of course they are playing on his and our emotions hoping to get more money, higher interest rate. “Oh we can get him approved, just not at the terms we agreed to last night.” They should speak to their customers more, my wife and I have leases coming due pretty soon and were thinking about both going with Ford trucks. After this experience, highly unlikely.*UPDATE* My son got approved by BMW financing but couldn’t get approved by Ford Financing? He got a lower interest rate, lower down payment and lower monthly payment. Goodbye Peoria Ford. If I could give you ZERO stars I would. Your loss.

I will now revise my score to a ZERO. The only good part about the dealership was the Salesman Juan Stewart. They promised a loan could be gotten even with my lower credit score. Took vehicle home 2 days later they informed me that the contract I signed after all paperwork was done now I needed $5000 more for a down payment. I informed them I already signed the contract. They did not honor that contract. I knew I would be a difficult person to get financed but they assured me they could. Once again the Salesman Juan Stewart was great and would recommend him to anyone with GREAT credit but iffy credit STAY away.

Great place. Looking to make a purchase here soon!

Outstanding customer service! I have purchased multiple vehicles and serviced all at this dealership. During these difficult times from the economy, they have been working non stop. Shout out to Rob Hubler, Justin Reed, and everyone else.

Sales person Joshua Gonzales was very nice and made everything comfortable. The sales manager Jon Stewart was also very great to deal with. They listened to what we wanted and structured a great deal for us. Having been in the automotive business I was watching carefully for the tricks of the trade, but no tricks, just solid numbers that I understood easily but they patiently explained it all to my Girlfriend.

We should have know just by the prior reviews this would not be a pleasant experience. Their focus is sales and definitely not Customer service. We purchased a pricey F350 truck that was trade in and had not been inspected yet. We were told it would be ready in 5 days with all the action items agreed on. Its now been two weeks and its still not done. Once they had the sale and our money they didnt care to follow through on their end. Absolutely the worst car purchase we have experienced. Ill let 3 on your side deal with it from here.

My cousin bought a nice 4x4 Ranger - was a painless transaction - everyone there were really nice though a typical characteristic of salesmen when theyre trying to sell - a recommended dealership

Been buying cars for years and this dealer has been by far the worst experience, from sales to finance to service. They do not care about you, no matter what you heard on the radio. Also, do not be fooled by their 0% interest offers, they will rob that interest money upfront off you as they pretend to give you an awesome deal. Their sleazy salesman and finance person lied about warranty coverages. In the service department you will bounce around from service rep to the other and they will all tell you different things. They lost my Ford recalled back up camera for months while it sat there for me gathering dust. They will not remind you about your required warranty due dates and thus your mpp coverage will be voided and any claim will be denied. Be assured that they WILL remind you when you need a new filter or anything else they can make money on. Horrible experience. Listen to the other 1 star reviews and go elsewhere.

Used Fleet services for my F-350 recall for transmission was very upset about no loaner car for a 90000.00 truck. What they did do was get all the parts preordered. Scheduled drop off for friday at 5 said would be done Monday morning and it was so 5 stars for keeping their word.

Been bringing my C-Max here since I bought it in 2014. Service at the time of purchase was awesome every step of the way. The Service Department does seem a bit busy and I feel at times theyre too busy. Ive had them forget to call me back on a few occasions. It does bother some, but the work they do is top notch and so I keep coming back! Wish they would step it up a bit in that department and they would get a full 5 star rating.

Very helpful and professional. Best Ford dealership to go too.

Beverly was great in resolving the “handshake” issue with my Mach E and ElectrifyAmerica! She went beyond the call of duty in obtaining a Tesla Adapter for travel in low EA coverage zones. She’s the best!

My sell guy was great. (G.Wilson) As for one of the finance managers he’s horrible (unknown) We closed on a deal Sunday 5/2/21 and then was called back Wednesday saying that they cannot honor the deal that they gave us. I did not agree to the new terms and did not want to pay $100 more on my monthly bill plus a higher interest-rate. I was given the runaround when I asked to get my vehicle back that I had traded in. I waited over an hour going back-and-forth to the point where I called for a ride and decided to walk away 30 minutes later I got a phone call saying my vehicle is ready to come back. Once the manager knew I was serious and was not going to buy the vehicle anymore.

Adam in service was amazing. It’s never any fun to have car problems. From the morning of the dead battery to a few days later the engine light coming and getting what needed fixed, fixed. He was super reassuring and calm and patient. He was very straight forward and have good advice moving forward. Thank you for giving me a peace of mind during this last week. If you have car problems ask for Adam, he takes care of you.

Do not buy a car from these people. I made that mistake when I bought a 2018 bmw from them. Turns out the car that they said went through an inspection had bad tires to the point the rubber coming off in chunks. Right after I bought the car left several messages never got a call backDo yourself a favor and stay away

Sales manager offered me $2000 less than KBB for my trade. As I was walking out the door they started throwing offers at me. Seriously, at least ask how much the person wants for their trade and give them a researched answer. How much time does it take to research KBB trade in values?

Never in my life have I had a dealer call me only to hang up on me. I got a call from a Mark and he was looking for my elderly parents. When I advised him that it was my number and he can talk to me he hung up on me. Has to be the rudest person Ive ever talked too. I did call back and demand to be put on the do not call list but after having bought 5 cars there in the last 7 years I can say Ill not be returning.

I purchased a car from Peoria Ford with $5,000 worth of rodent damage to a wiring harness that they refused to fix. I contacted them shortly after purchasing the car and noticing the Wiring harness damage. I even have a time, date and location stamped picture of the engine bay where you can see the rodent damage (if you know what you’re looking for). This picture was taken before I signed any papers which means this did not happen after I purchased the car. However, when I brought it to their attention, I was told I would get a call back and never received a call. This happened multiple times and after a year of trying they told me that it was too bad, I signed for the car and they would not honor the fact that they sold a car with thousands of dollars worth of damage and I have PROOF.As a young consumer buying a car, I feel taken by this dealership. I would definitely recommend you look over the car or even take it to your mechanic to avoid an issue like this. All I was asking was for them to fix it, which is what they would have needed to do if I had caught it before I signed for the vehicle. However, I’m not a mechanic. It wasn’t my job to check the professionals work.

Very good service, everyone is very nice.

They just lie, lie two weeks ago was in there looking at a Ford Mustang for $38900 I offered $33000 they kept saying no they couldnt go any lower that it was rock bottom already. They werent willing to work with me at all then today i just happened to see it lowered to 35900. Haha I wouldve taken it home that day for that price. But better for me bought one with the Premium package for 36000 private party and skipped all the taxes etc saving me another 5000. I will never go there again.

Well this is my third time dealing with this place...apparently I’m a slow learner. Dropped my car off for a recall fix and repair on a/c...was told multiple times there is about a 4-5day wait period before service department can get to it...ok that’s fine ...hahah well now I’m on day 11 of no car...Justin the person working with me said he would call me by day 3ish just to give me an update well surprise, no call...so I called on day 7 and he is on vacation hahah what a joke...so Jose called me and said he would figure out where my car is at in the process...finally was able to get a hold of him day 10 and he said it will most likely be another 4-5 days until they get to my car!!! Whattt?? So you will have my car at least 2 weeks before you even get to my vehicle??? What are people supposed to do that don’t have anther vehicle to drive?? Hitchhike? Uber? I mean come on do better people this is such terrible customer service but sadly nothing will change the business will continue to be busy and people will keep buying from this dealership...but I wish I would never have to deal with these people again.

I had a great time working with Jeff Meinke from Peoria Ford. He helped me find the perfect vehicle despite the crazy car market were in! #JustJeff

Our sales person Tony was great! I would recommend him to all my friends. It took us 5 hours total to buy our SUV. James the manager was also great!

UPDATE 2: We met with the general sales manager on Saturday. We talked for a while. My wife and I were dubious, to say the least. Over the course of that conversation, it became clear he wanted to make things right. While theres nothing to be done about the past, he wanted fix our relationship now. He then introduced us to Mack. Mack took us around the lot and we fell in love with one particular truck. That truck had only been delivered to the dealership the day before and still needed to go through detailing and whatnot. They wrote up the paperwork (NOT a lease this time) and we picked the truck up on Monday. There are a couple issues with the truck the dealership is working on for us. We are now working with Beverly W (who responds to these reviews) and she has been great too.As a side note... We loved working with Mack. He knows his stuff. And, more importantly to me, the stuff he doesnt know, he finds out. He doesnt just make up an answer the customer wants to hear.The TL;DR version: I was convinced my relationship with Peoria Ford was irreparably broken. The general sales manager, Mack, and Beverly have successfully dragged me back. Believe me, I was more or less kicking and screaming as they did. (If you read the original review below, youll get an idea of how crabby I was) I send a big THANK YOU to all three of them. Theyve managed to win us back.UPDATE 1: Surprisingly, I received a call from the general sales manager. Theyve inched their way up to the single star I had to give them. Well see how things go and Ill update again.ORIGINAL REVIEW: Like many other reviewers here, I wish zero stars was an option. We bought an F-150 three years ago from this dealership. We told them in no uncertain terms we were NOT interested in a lease. The salesperson told us they have a premiere lease option that works like a traditional purchase loan. They were emphatic about trading in or refinancing at the 3 year mark because you dont want to have to pay the fees at the end of the lease. Trade it in or refinance after three years and youll have equity built up.Fast-forward to today. Im trying to find out payoff amount on the truck so I can know what to expect when I trade it in this weekend. Talking with the bank that holds the lease, they tell me this is just a normal lease and a $20,000 residual vehicle value would be part of the payoff; wether I pay it off or a dealership does. What, the actual, F!? We certainly have equity built up. Negative equity.Bottom line, we were lied to. I have left a message for the general sales manager with no call back. No surprise. I also called the Beverly W. person that responds to these reviews. She doesnt answer and her mailbox is full. No surprise there either.If you insist on buying from this dealership, I cant recommend strongly enough to avoid their premiere lease scam. At this point, this dealership will never see another penny from me. (This truck is one of two vehicles we purchased from there. No more; unless I get a call and they do something spectacular for me on my new truck. I think we all know how likely that is. A snowball in Phoenix comes to mind.

I called and spoke with Logan in service to address an issue with my truck. From the beginning Logan was very helpful and knowledgeable with the process and explained what I should expect in the coming days. When I arrived to drop off my truck I was greeted right away and they wrote the truck up quickly. I expect the rest of this process will go without out issue and I will get my truck back quickly. Thank you Logan in service.

Everyone was so helpful and nice 🙂

Sandra is my new go to sales lady! I have a construction business in Washington state and needed a fleet van for a new hire. Sandra helped me find the van that best fit my needs, as well as getting me an incredible deal! I highly recommend this company and most of all Sandra, she is personable and professional, I wont buy another vehicle from anyone else.

Service was very disappointing on my F-350. Called on a Monday for an appointment to get serviced and have a warning light checked. Was told to be there Tuesday at 0720. Arrived at 0715 and met a service representative. He told me that they couldn’t get to my truck for 4-5 days but I had to leave it there. (My bad). 7 days later after I called twice to find out what was going on I did get a call telling me they had to do several other things to the truck and I needed to give them $1500.00 down. I was told they would need a couple more days. Four days later and three more calls from me I was told they were still waiting on parts. 6 days later I got my truck back. I know that sometimes s$&@t happens but the communication and surprises are garbage.Oh yea when I picked up the truck they did not service it. I’m looking for a new service department.

Worst experience I’ve ever had at a dealer. Was contacted by “sales director” and finally came up with price I agreed with on car. Did credit app and all necessary things on my end that morning while at work. Set up appointment a few hours after I got off work to sign papers and pick up car. Only to be informed that they had sold the car that I ran credit and everything for a couple hours before I drove all the way there after work. Was not informed the car was sold and not to come by after work. Was warned by 2 people to stay away and now I know.

The service department here are a bunch of crooks luckily I disputed the charge to my credit card and got my money back, but I’ll never step foot in this dealership again

Mckenzie could not do enough. Went way beyond to do everything. Nice- Courteous & my car rides 100 better then when I bought it. Will come back to Peoria in the future for my needs. Thankyou very much- very Satisfied! She deserves not a 5 but a 10. Thxs again!!

Came in from nearly 200 miles away to get service done. Friendly people. But this is the second time I came in and things were not done as requested. No one checks to see if items were done before I got there to pick it up. When they finally got it done (Ztec paint coating) it looked dirty and not complete. And I had a new long scratch in the paint. Not happy. If we didnt have this leased vehicle from them, I would likely not use their service department.

My journey starts with FB looking on-line for my truck. What do I come away with after all is said and done? My experience was one with no-pressure, I didnt feel rushed, I felt comfortable.Quick and painless — Peoria Ford made the process easy we were in and out in an hour and a half.Jeff Mienke was Professional and polite I felt comfortable with him and appreciated that he was comfortable with me. I feel Jeff was attentive to my requests and delivered thoroughly.Jeff went above & beyond when he brought the truck I wanted to my office for a test drive. As a General Contractor my time is limiting the rest is history. I love my truck! big props to Peoria Ford, Jeff Mienke, #JustJeff, and the rest of the team at Peoria Ford.Wales HunkinMahalo Construction

We told the salesman upfront what we wanted and where we wanted our payment. We also told him we had another truck on hold. Salesman guaranteed he could work a deal. Shady shady. Didnt know anything about trucks. Brought back crazy numbers at a 15%+ interest rate without even running our credit. .are zero effort to help find an alternative to the truck we were looking at. Will NOT be back.

I have had my 2015 in with Service Dept 2x because my back hatch won’t open, then drains the battery.. today I tried to leave for an appointment & the brand new batty was dead... the service department actually said to me “well if you want maybe you should take it somewhere else to get fixed “ Omgoodness they are horrible~ now with hubby out of town I am stuck without a car..... they are NOT HELPFUL AND CANNOT FIX MY CAR!!!!