By far the best experience I’ve had at any car lot ever. What made the experience so good was my sales professional Andrew. Andrew helped me out so much. He was extremely responsive and since I was coming from out of town to purchase my vehicle, he FaceTimed me and my wife and walked around and showed us every detail of the vehicle.When I showed up the vehicle we were going to buy was detailed and ready to go for me. I went on a test drive and Andrew was very knowledgeable about this particular vehicle.The purchase side was easy as well they didn’t try to sell me on a bunch of warranties and all the documents were e sign so the process was very smooth.This happens every now and then but as soon as I went to drive off the lot I had an issue with the blinker staying on. Things happen sometimes but what made my experience so great is they immediately ordered the part I needed, filled up my gas tank, and they are getting it fixed ASAP. I did not have to call back a single time to get an update Andrew was keeping me in the loop and reassuring me that it would all get taken care of in a timely manner. I understand that I’m buying a used vehicle and there might be some issues but I feel completely safe buying from this dealer because of this experience I’ve had. I will continue driving out of town to this dealership to purchase vehicles here on out.

Staff at Buick GMC Pensacola were fantastic, specifically Mrs. Willy Parks. She did an amazing job from the start I sent her what I was interested in and less than 2 weeks she had a beautiful new truck waiting for me at the lot. A++++ all around. Mrs. parks is top notch and will definitely buy my next vehicle with her.

For arrival to departure the experience was great. Jonathan welcomed me as a new customer and made me feel good about choosing this dealer for service needs. He was honest in his suggestions

Everyone was very friendly. I like that they explained everything clearly to me. I especially liked the waiting area with charging stations so I could get some work done while waiting. The fresh coffee and snacks were a nice touch as well.

This is my third or fourth survey from you. I received excellent, fast and friendly service. The personnel were great.

I had an amazing experience at this place. The staff was so helpful and informative. They made the car buying process so painless. I absolutely love my 2022 GMC Acadia. If your in the market for a new vehicle I would highly recommend this dealership.

Rodrick was Awesome!! He went above and beyond to make sure I received excellent customer service and that we found the vehicle that fit best for our family! I love my new GMC

The service consultant was super fast and nice... had me in and out quickly and was able to setup a loaner car for me due to the timeframe for the recall repair. The staff inside was friendly as well, both at drop off and pickup. It appears the mechanic performed professionally. Youve earned another repeat customer.

Incredible. The Service Department was absolutely incredible. Were from Louisiana and were taking a trip to Florida when our vehicles A/C went out. After calling, they had our vehicle in the service dept being looked at within 30 minutes. Cliff took us in and was super understanding and nice. Before we could even leave the dealership, Jonathan was working on the vehicle and went beyond to help us understand what was going on. We left to go have breakfast while they were working on our vehicle and before we could be seated at the restaurant, the service department had the issue fixed. Thank you again for saving our vacation. The quality and speed of service is unmatched.

I had an excellent experience at the dealership this time. I went for an oil change though I could use more work it wasn’t in the budget at the time I was there. Which was fine with them. The waiting room was clean though the outside leather chairs where amazing with a gentle breeze coming off the gulf and a warm sunny day and comfortable chair to sit in makes one fall asleep waiting. Seems like it only took a few minutes to get an oil change and it was done.

First off to be meet by Don F. with his awesome enthusiasm after having a really rough morning was perfect way to start my service requirements at the dealership. Then right off the bat I get the ever smiling DeSean to get checked in so I got get in and out quick was most appreciated. What team work the best right off the bat! Top Notch!

I just bought a car from here and had a great experience. Danny was awesome to work with. We drove from Georgia and he helped us find a hotel and went above and beyond to make sure we were well taken care of during our stay. And I love my new car! Thanks guys!!

What a selection to choose from! Johnathon and the team made it easy to upgrade my vehicle! Highly recommend going to see these guys.

Although I did not purchase my vehicle from the dealership, they treated me like I was their best customer. My engine light came on and I was due to go out of town. The service rep I spoke to on the phone said that I didnt need to make an appointment, just bring it in the next morning. I did and my issue was resolved that day and was under warranty. They didnt make a single penny, yet they treated me like I was a valuable customer. I will surely go back for all my maintenance. Thank you!

Everyone at Pensacola Cadillac Buick GMC is so helpful and accommodating. Scheduling service appointments is made very easy and it is easy to know how things are progressing. Our service advisor, Steve helped my husband plan additional service and this was completed without any trouble. We love working with this dealership and only wonder what took us so long to own a Cadillac!

Jonathan Herro helped us at Buick GMC Pensacola. To say he went above and beyond would be a great understatement. Not only did he listen to us but he also took the time to explain everything and take care of us while we were here for sometime. God bless this man in his future! Thank you all.

All I have to say EXCELLENT SERVE! John and Jimmy were willing to go the extra mile!If you are thinking of buying a car or Truck, go see them!So happy with my truck

They took my car in at my appointment time, serviced my car in a very reasonable amount of time, made me comfortable while waiting, & I was on my way in record time. Plus it was free! Doesn’t get much better than that!

Michael King was my sales person. I talked to Michael over the phone about what i wanted and where i needed for payments. He had the truck i wanted ad he talked to his bosses and called me back with the numbers for the truck. The wife and i got in my car and drove to Pensacola to look and test drive the truck. On the way out we filled out the application for the loan approval. When the wife and i got out to the dealership Michael got us the keys to the truck and we went for a test ride. We love this truck. There was no pressure from anyone for us to buy from them. Thanks for the easiest auto buy i have ever had. Michael King is the man. Thanks from Mike and Kathy.

Service was probably good but way too much time to get an oil change and tires rotated, may try Sandy Sansing and if they can get the service done in a reasonable time will go there instead of your dealership and takes too long on the phone to set up a service.

Customer service and vehicle service were outstanding. Very professional folks. Best dealership service department i have used. Didnt try to push unneeded services on you like most other places. Great from arrival until departure.

Everyone is very helpful and friendly. Nice atmosphere while waiting. I was concerned that I was not being taken care of when I was sent home with my car that would stall out and shut off while driving down the road. I was told that nothing could be done since a code did not show up when diagnosed. Seemed dangerous to me. Thankfully a code popped up after another shut-off while driving. Took our vehicle back and it was looked at and repaired. Trusting the issue is fixed.

Great buying experience. Our sales person Michael knew every detail of the trucks we were looking at and was very helpful. Entire staff is first rate. Would recommend them and will use them in the future.

Thank you very much Omar Ramos. youre the best . very good services and very friendly. Thank you so much

I got a truck from these guys, when go there ask for Johnny Herros hes one of the best sales men that I ever had an encounter with, he will definitely do whatever he can to get you in the vehicle that you desire

Samantha was my service writer and she was awesome from the time I walked in until the time I left. She assisted me with everything I needed to know and I wish there was more like her.

The initial greeting was very pleasant, not forced but informative. Once at the dealership, my representative Mr. Baylen, was patient, informative and knowledgable about the vehicle. The process was very smooth. I really like my new Car.😁

I was impressed with how fast my repair was complete. I was passing through Pensacola when my gear shift button broke. I explained it to the service writer that I was traveling from Virginia and he said, “We will take care of it” The pre appointment line was long so I thought I would have to stay all day or rent a vehicle. I was shocked that within 2 hours, I was notified that my vehicle was ready. Great customer service throughout my whole experience with the dealership. I can tell that employees have a high level of dedication in performing excellent customer service.

Service department is 1st class. Johnathan is a GURU. Numerous vehicles lined up for service and everyone was quickly checked in. Service people determined my issue within a reasonable time frame and responded quickly. Does not get any better than that.

This was the best place I could have imagined to buy a vehicle from! We were in Pensacola a few weeks ago visiting family, and the transmission in my previous vehicle went out the night before we were suppose to leave (we live in West TN).I got in touch with Drew Appelberg at Cadillac Pensacola- he specializes in helping who have experienced breakdowns in previous vehicle or are looking to upgrade find their dream vehicle. He was so helpful and answered any & all questions I had along the way, and he made sure that we were comfortable and happy when we got there to purchase our new ride! Thank you so much for all your help, Drew. Out of the thousands of dealerships we passed on our way down yesterday, getting my dream car from you and the amazing people at Cadillac Pensacola made it sooo worth it!! -Megan & Drew

Im not sure if this service department is just dishonest or ignorant. Either way I cant recommend them. My mother purchased a vehicle from this location two years ago and it was in recently for 2 warranty concerns. The paint on the roof had failed in multiple spots and the manager claimed it was sap damage and would not be covered. I detail vehicles, and have taken care of her car for the 2 years she has owned it and can confirm this was NOT caused by sap. Eventually after pulling teeth they agreed to do a goodwill claim.Fast forward to this month and the vehicle begins stalling out AT SPEED, I dont have to stress this but the car became extremely unsafe to drive. She took it in for diagnosis and they told her the oil needed to be changed and that could be the cause of the stalling issue, which if you know ANYTHING about vehicles (and they should as they are a DEALERSHIP) you know that oil that is due to be changed will not cause a vehicle to stall. I will also note that I perform oil changes on this vehicle and use OEM spec oil and filters and service it BEFORE its even due for the oil change. It is WELL taken care of. Worse yet, she has free oil changes for 2 years and they tried to charge her for the oil change! Not even a week later the vehicle continues to stall out and she takes it back again. Right away they tell her what the issue likely is...literally the exact issue we suggested when the problem started occurring (a known issue with this vehicle). Its concerning that they would let anybody leave their service department in a vehicle with such a dangerous issue that could have been resolved upon the FIRST trip, but was not due to dishonesty or ignorance.I see a lot a good reviews for this dealer and thats great, but this experience was horrible and others should know. Be informed and dont get taken advantage of.

The service I received just couldnt have been any better. Jonathan Sparks was my service advisor and he took great care of me and my car. Everyone was so friendly and helpful. I highly recommend Buick GMC Pensacola. I wouldnt take my car anywhere else.

Treated very well. My questions were answered honestly and quickly. No issues when discussing options I needed and no pressure to get those I did not want. Ben Mead was excellent in his job. I knew my priorities and he listened carefully. Deal done.

Jonathan and Cliff in the service department are the best!!!

5 stars for the entire experience!! Danny was wonderful to work with! No complaints at all. Def recommend for your next GMC, Buick or Cadillac purchase. 😊

No gimmicks or tricks here. Sales staff if very friendly and explain everything so there is no marketing tricks that cost you money. This will be my dealer of choice from now on.

Excellent customer service. Greeted as soon as we pulled up. We had an appointment for a front end alignment on our Platinum Escalade, in and out in under an hour. Comfortable waiting room, great complimentary coffee and snacks. Excellent staff, smiling and asked several times if there was anything we needed. Highly recommend!

I just want to give a special thanks to Jonathan Sparks and Ronnell.Jonathan was so kind and ready to assist, as he went above and beyond to make sure we were good! He was very knowledgeable & took the time to understand my situation. (which it was a hectic day on both ends) I was extremely thankful for him. I couldnt have asked for a better service advisor 👏And Ronnell was simply amazing he was very attentive and super helpful, while making me and my kids feel welcomed, thanks again!! Excellent customer service from the whole team, will definitely recommend to friends and family. Proud customer here 👏🙌

From the initial phone call through the test drive and buying experience I was treated with great service

Every one was extremely nice and friendly and helpful. However, I was on vacation miles away and you was supposed to rotate the tires and you charged me for it but the tires wasn’t even touched. So I had to pay for them to be rotated again.

Friendly staff, clean comfy waiting area, and the service tech kept me informed along the way.

From the time I pulled up in my daughters car the customer service was great! Everyone there treated me with respect as if I was a person and not just a number. Thank you for the great customer service...

Drove up to see what they had. Was greeted by Paul Squazzo. He showed me around, let me check things out with no pressure. Came back the next day with the wife to check out a particular vehicle. I called Pail to let him know we were interested in a particular vehicle. We got there and the vehicle was parked under a breezeway because rain was coming. We took a drive and everything was great about the vehicle. We went inside and negotiate the price where both parties were satisfied. The whole purchasing experience was great with no snags or long waits. All the vehicles in the lot were quality vehicles with no wear and tear. Pensacola Buick-GMC-Cadillac still has the values instilled by the Whibbs family.

I am very appreciative that your dealership picks up and delivers my car to my office for service appointments.That alone is worth the investment in a new car from your dealership.

I took my truck to them to have some engine work done. There was a lack of communication with me and the guy that was handling the claim for my truck. Everything he took off work the mechanic took off. My truck was over there for almost a month before I was able to get it back.

The dealership was most helpful and professional in closing this car (truck) buying experience. The market adjustment upcharge kept the rating I gave a 4 stars instead of 5.

Thank you GMC Pensacola especially to my phone-pal Jeremy Bradford who have assisted us in securing a truck through a day of phone calls and text messages. And Jonathan for assisting us inside the dealership and Steven of Finance! Yall are awesome! Thank you! Keep up the good work. From Mr and Mrs Stone

We left Louisiana at 4:30am to pick up a piece of equipment in my 2016 GMC Denali 2500 diesel. Before Mobile, AL the message”service diesel exhaust system, speed limited to 65mph in 99 miles” appeared on the dash info panel. Our speed was progressively limited to 65 then 55 mph. Got an 11am same day appointment. Steve Smith was our Service Consultant. He got us a ride to the mall to wait until a tech could look at it. Changed the defective Def temperature sensor and got us back on the road by 5pm. Steve did a great job of taking care of a problem that could have cost us a rental car or hotel stay. He kept us informed during the process and did what had to be done to get us back on the road. Would highly recommend Steve Smith and Buick GMC Pensacola.

The service team was knowledgeable, professional, efficient and got my repair complete. No hidden costs or fees. Highly recommend them for your automotive needs!!

Experienced service tech. Comfortable customer lounge. Clean with different drinks and snacks available.

Jeremy Bradford was excellent. We will be referring others to him and buying future vehicles through him.

We want to personally thank Ben Mead on helping us with the purchase of Megan’s dream truck! You made everything so easy and fun! Ben definitely knows his stuff that’s for sure! Be sure to ask for Ben Mead when looking for your new GMC vehicle! He was worth the hour and a half drive. We will be dealing with GMC of Pensacola from here on out! Everyone was amazing!Thank you,Megan & Jenny Bass

Second truck I’ve bought here! Ben, Johnathon and the sales team were awesome. I’m always coming here first. Highly recommend.

This dealership is outstanding and Jim Driscoll is 100% trustworthy salesman and manager. He was more than helpful and courteous and gave us a great deal on a 2017 BMW. Then he drove my old car back to Ft. Walton Beach for me. This is only the second new car dealership that I have rated this high in my lifetime...and I am 60!

They had my vehicle 3 times for a week each time. We have spent over a $1,000.00 and it still is not fixed. We were told no matter what it took they would fix it. Laughing here yeah right. Maybe I should have taken it to Sandy Sanding for service. I am very disappointed it wasn’t like this when the Whibbs owed the dealership.

Honestly... Im not happy at all with my experience. . While I understand that you guys are busy, I feel that commication about what was going on with my vehicle and the issue was terrible.Im grateful that the issue was covered by warranty, but it would have been nice to know what was going on.I was told it was motor issues all to find out the day that I was contacted for pick up the car that it wasnt issues were completely different then what I was told.Then I was told that if I waited until after 1pm to pick up my car I would receive a complimentary wash and vacuum.Well that wasnt done at all, more so my car had a white/gray lubricant like substance splattered all over the interior of the driverside of my car .Very disappointing considering I waited additional time to come pick up so that my car would be fresh and clean.I personally paid for the vehicle to be towed and found out that I should have been reimbursed but wasnt offered that either.The service provided this time absolutely makes me want to take my business elsewhere.

A very big thank you to the team at Buick GMC Pensacola for making my truck purchase such a great experience! I purchased the vehicle via their online car buying service and was quickly contacted via a personalized video message from Sarah. She connected me with the salesman, Danny, who was very timely in corresponding to negotiate the price and final purchase. He met me on the purchase day for a test drive and then handed me off to Lexi to finalize the paperwork. This is usually the most difficult part of the purchase, but Lexi was exceptional! She was very organized, thorough, and professional. All the paperwork was prepared prior to my arrival from Louisiana and I was in-and-out the dealership in under an hour.

Clint Fitch was outstanding, found car just delivered to the dealer night before as inventory was sparse. Made car ready quick and paperwork done

Jonathan did an excellent job of taking car of our vehicle. The dealership gave us a loaner and did a major electronic work over of our vehicle. Everything went very well. We do have one remaining small glitch, but it is so minor that we will have it addressed at our next oil change. (Just so you know, I dont give max score for ANYONE. Theres always room for improvement.)

No hassle. Great staff and a pleasure to work with. Sarah and Ben were awesome!

Clint was hands down amazing! Best seller we have ever dealt with. We drove 4 hours down just to get our truck and he had us in and out. Vehicle was exactly as described, no hard sell, no pushy tactics, it was a fantastic experience overall. He felt like family. Thank you Clint! We will be back for our next vehicle!! 💛

Sales staff and business manager were very professional and courteous.

Extremely good experience! Very happy!

Clint did an awesome job! Fast service at checkout

Samantha, the service advisor was very helpful making sure everything needed for my truck was being looked at during the service call. She was courteous and professional. She informed me of some upcoming checks that were going to be needed according to my mileage. O/S

Very friendly staff. Explained everything thoroughly so that I wouldnt have any questions. Extremely affordable prices

Everyone was courteous and efficient. Sitting room was clean. Because my appointment was early I was able to have the cup of coffee that I did not have before I left home. I was surprised at the number of things that was checked at this appointment. Did not take long to do all the things that was done. Great.

I brought my 2021 Buick Envision to the service Dept for a recall. I pre scheduled via telephone. I was told I would have to leave my vehicle, so I had someone pick me up. My appt was at 1:00. The check in was efficient, and the employees were appropriate. I was called about 4:00 and told my vehicle was ready for pickup. I picked up my vehicle at approximately 5:15. The check out process was also efficient.

They take good care of my truck. Answer any concerns and are very nice. They treat Veterans well. I was always the mechanic at these dealerships. Now Im seeing the other end of it as a valued customer. It all makes sense. From the sales team to the Service advisors and admin staff. I was treated well. Coffee is always on. Thank you kindly for taking good care of my baby.

Very friendly staff. I was greated upon arrival and advised of time every step of the way. I will be back. Thank you for making a wonderful experience

Great service department. Quick appointment and professional staff. I was pleaseantly surprised that the cost of my service was lower than anticipated.Drive the extra distance if needed for the great service.Thank you!

Steve was great, but when I picked up my vehicle there were black grease marks on the door panel and also on my seats, I was charged for a tire rotation but it wasn’t done, I have a distinctive mark on my rims and that rim was never rotated, just makes me question other services that were performed, I even left the locking lug nut key for them to rotate, overall Steve was great and was able to get my aftermarket warranty applied to my vehicle

Great service! Even though we were from out of town, we were treated like preferred local customers. Nick communicated well every step of the process and help make sure our car was repaired on time. He even called our home dealership to compare service records with them! If we lived here, Pensacola Buick GMC would be our choice for a service department we trust!

Prompt service, everyone knowledgeable about what needed to be done, everyone very courteous. A pleasure to work with.

Very quick to get me in and out with no issues or delays. I travel a lot and Jonathan was able to accommodate my schedule. Definitely will return.

The friendly professional service was excellent.Jonathan Sparks who took my order and the gentleman that met me as I arrived and the same person who delivered my car from service were outstanding.

So my truck battery died right next door and one of the salesman came out to help me and jump started me. I tried to tip him and he said don’t worry about it. Really nice people there. Thank You!

Everyone was great. Dylan was very informative and helpful. When we signed the papers the associates were awesome.

Much thanks for taking care of my engine light while on vacation.Unfortunately, due to an extremely busy day for them, they could not meet their verbal commitment to quickly diagnose the minor issue and it turned out to be an inconvenience to me. All were helpful and professional but overall not as timely as I expected. I would recommend them to anyone needing repairs.

So the experience in buying my new truck was pretty good. But 12 days after I bought a brand new truck the truck had to go to the shop for repairs, when I tried to reach out the the dealership it took two days to get back to me. But even then they were little to no help. Help me with a good experience so that next year when I am going to buy another new vehicle for me wife they may have been the ones that I would want to work with. No I will not buy from them again. They just want the sale to you then they are done with you. Regardless they should have done something for me, loyalty points or something that says we care that this happen to you!

Tim, Lexie (spelling?), Nick and the whole team at Buick GMC of Pensacola are nothing short of rockstars! Professional from start to finish. Highly recommended!

Employees were helpful and friendly.

The people were great very quick didnt waste any time

Dropped truck off to fix DEF system. Completed repair in less than a day. Especially want to recognize DeSean in the service department. He is the reason why I will return in the future.

I was greeted with friendly and great service at the dealership. This was my second visit to GMC Pensacola and both visits were superb. I feel like a valued customer here and the crew there does a thorough job with my vehicle. Highly recommended!

I am so happy with my purchase at Buick GMC Cadillac Pensacola!!! Tim Mallery gave me top dollar for my trade and the absolute best price on my Nissan Rogue!! No way I could have gotten a better deal anywhere else!Highly recommend :)

So far so good; I hope to complete the buying process tomorrow and schedule delivery for my new AT4. I used the online purchase platform and have handles every aspect of the purchase from home. Of course, it makes it easy when you have experience with the exact vehicle that you’re purchasing. If I had never driven the vehicle before, I would definitely be going down to the dealership. In this case, though, the vehicle search, negotiations, and purchase was handlers on line and/or on the phone. I look forward to working with Buick GMC Cadillac Pensacola in the future.

Exactly worked payments to my request. Quick, easy, very hospitable.

Friendly, easy, and professional. 10/10 would recommend!

Had appointment for simple oil change and tire rotation. After waiting an hour I noticed my car still sitting in the lot. I asked about and was told they would now start on it. I asked why it took so long and was told this is normal even though I had purchased my car here. Dont feel you should ever need to wait 1-1/2 hours or more for an oil change

The entire staff is very friendly and great atmosphere. Marie Moore made the process very smooth and it didnt take long at all. Marie was definitely great at helping me purchase my new Arcadia Denali. I definitely recommend checking them out.

I will email my sincere thanks to Mr. Steve Smith, Cadillac Service Consultant, separately. He deserves credit for providing me with outstanding attention & care to get my Escalade back on the road quickly with EVERYTHING repaired; he went above & beyond, and earned my business(!!!)

They were efficient and quick. Kept me informed with the status of my service and was done when they said they would be. Very easy to work with and would suggest them to others and will be using them again for other services not just scheduled services.

Jonathon and his team always do an exceptional job. They get you in and out quickly and explain the whole process when they are through.

It was great.......everybody was nice and friendly and seemed very knowledgeable and I am very happy with the vehicle I purchased. I would definitely shop there again...

My A/C went out while I was visiting family in Pensacola and they got it fixed and I was on my way in less than 7 hours. The staff was friendly, professional, and excellent at their jobs. I couldn’t ask for a better experience.

My service manager was outstanding. Understood exactly what the problem was and my car was serviced to my satisfaction. I was treated with respect.Appreciated my military discount

Absolutely fantastic service. I take my Cadillac in for repairs and servicing and everything has always been exceptional. Jonathan, my service associate, is absolutely wonderful. Would not take my Escalade anywhere else!

They go above and beyond in the service department to get your vehicle fixed and or recall for warranty. When I explained I had a compromised immune system, they sent someone to pick up my truck and left me a vehicle in case I needed to go anywhere. Steve in service is Top Notch if you have a problem or want an explanation of what was done.

I only have praise about my experience with your dealership. This was my third purchase and like the other two it was hassle free. Willie Park is a true professional who takes her job seriously. I have recommended her to friends and relatives.