Joycelin at this location was very helpful after having a bad experience with the Hoover Verizon store. I was having a network connection issue on my phone and she was honest with me and explained all my options which unfortunately was only to reset my entire phone and lose everything. Even explained that she had the same issue before reset her phone to still have to get another one. I did have to get a new phone which was definitely not in the plan, but Joycelin made a bad experience positive in the end.

Adam at the Pelham store was amazing and so helpful to me yesterday! I told him that I was thinking about finding a new phone and he went above and beyond to help me find a new phone and a new watch! He found me the perfect accessories as well. I was in and out within about an hour with every accessory I could need and so happy with my purchase. 10/10 I would definitely recommend Adam with cellular sales to anyone who is looking for help with their cell phone needs!

Best customers service at this location. Everyone is extremely helpful and friendly. Thank you Clark for all your help

Clark made my experience perfect. He helped me straighten out my Verizon account, saved me money on my monthly bill and hooked my daughter up with a new phone. It is such a pleasure to have great old fashioned customer service. Thank you Clark!!!

Today I purchased a set of LG FN6 earbuds from Joycelin, the store manager for $149.99. She told me they were a brand new model and had just come in. She opened them and paired them to my phone. When I got home I did a search to find out more features only to find them as low as $84!!! When I called Joycelin about the price she said there was nothing she could do since the box had been opened, which she did. I asked for a price adjustment and was told they dont do. that. 797d2448-5994-43c4-8acd-7387828d4dbd

CLARK!!!!! The best Verizon store I’ve ever been to! The staff was so inviting and the store felt so friendly! They helped me find the best deal and get the most bang for my buck!

I had the distinct pleasure of having Adam help me today with my purchase of a new iPhone & iPad. I love coming to this Verizon store in Pelham, AL because I never have to wait, they are very attentive & Adam took the time to explain all the technology to this older lady. He reviewed my plan & made several recommendations to not only make things easier for me but that also saved me money! I have & will continue to recommend this store & especially Adam to my friends & family!

I went here first and after going to the next day went to the Verizon on HWY 150. Everything that I was told about saving money on my plan was not true. The people at this store are not very knowledgeable about products and plan prices.

Came into the store and learned that my old iPhone 6 antenna died. Joycelin got me into a new iPhone 11 and got everything transferred over in a flash! We had a moment of difficulty with the Charter/Spectrum email, but Behn stepped in and helped finish out that transfer. The amount of patience and overall desire to help me into this new phone was absolutely wonderful!! I am an extremely satisfied customer!!!

Been to this store twice and have had an excellent experience. I worked with Clark both times and he was very professional and helpful.

Very friendly. Helped me understand. My phone.also helped me send an email to get my duel screen.

Ive bought a number of phones from this company. Great experience.

The retail experience was wonderful and the best salesman in Bham

Me and my mom came here to this location because it’s the closest location near Helena. We spoke to a representative by the name of Hunter Smith. He was awesome! He made upgrading to a phone such a pleasure. I walked in and knew kind of what I wanted and he made everything possible. He took the time to show my mom and I some things on the phone and explain different kinds of plans we could downgrade to, to help save money because my mom nor I don’t use that much data, so why pay for unlimited when we don’t even use 5 GB? I couldn’t be more happier with my visit at this location and with Hunter. Such a nice, professional young man. All of your representatives need to be like him.

This was the best experience I’ve ever had with Verizon! Joycelin knew exactly what I was wanting and helped me with the most amazing upgrade! I was on the verge of leaving Verizon and she’s got me to stay! This was my first time at this location and it is great! Great parking and extremely clean, the entire staff was helpful as well. They are really a great team there and will definitely take care of you!

Had knowledgeable sale rep. I upgraded phones. Out of there in reasonable amount of time.

After dealing with over 10 years of run around, circle talk, and constant lack of any actual assistance, I finally found a store that epitomizes the essence of customer, or technical support. The staff and facility overall was top notch. Clark, specifically at the Pelham facility was amazing and continues to truly go above and beyond by doing what he promises and following through, following up and NOT forgetting about the issue the moment he completed his initial phone conversation with us that brought us to our initial store visit. Verizon made a home-run hire when they brought him onboard. Great experience.

Always good at the Pelham location.

Mike Frymark was very helpful and made the whole experience enjoyable.

We came here today and EVERYONE in the whole store was amazing. Michael, Joy, Clark in specific were so awesome!! They helped us get new phones, sort out issues, and worked tirelessly to make SURE we would leave happy. I have never had such a great experience here. Me and my mom are both SOOO thrilled!!!

Brad was professional and easy to work with. He was patient with a non savvy tech client. I returned the following day to have something updated. Thomas Fleischman was another asset to the great service at this store. He was instrumental in me receiving another discount. Thank you

Bob was very professional. New phones were explained thoroughly. He spent a great deal of time making sure everything was right and that we understood the features of the new phone.

Getting a new phone must be the most painful experience one must endure, and the brilliant crew at Verizon made it actually great! It was like being able to hold your loving emotional support dog while having your eyeballs poked out. Now I have become somewhat of a wizard in my community thanks to my new smart phone and in no small part to the staff at Verizon which I now consider my family. Hmm, I wonder what were having for lunch on Easter Sunday. Seriously, thank you guys so much for your help and making my rough day a little brighter.Hey Google, how do I get out of a review?

This is one of the better Verizon stores. Its easier to get a rep to help you with phone issues here compared to the 150 location. Only 3 stars-issue was unresolved.

Rep took time to look at my account when I came into pay a bill. They were able to save me some money each month. I was paying for stuff I didn’t need and had no idea. They were all very nice and friendly. Happy with my visit tonight.

I went into the Pelham store today and had a great experience. There were three of us that had to have our lines released. We had great service and it was very easy. Yall added discounts to the account and helped us to keep one account open as opposed to closing it due to keeping it at a great price. We will continue to come back to this store!

I’ve been an AT&T customer for over 15 years. I went in to see what Verizon had to offer as opposed to my current account with AT&T. Erika, my sales person was extremely friendly, knowledable and honest about everything. She even told me that Verizon was a bit more expensive than AT&T and explained why. Before I knew it I had switched companies and was walking out with a new iPhone X. I can only hope my time with Verizon is as painless and enjoyable as first encounter with the company. Great job.

I just got a new phone, the LG V20. The customer service was excellent here. They explained every thing to me, as I asked, during my time there. They were very patient, since I had a lot of questions. Im very happy with my educated choice that they helped me make. I always have had good customer service here. Verizon is the best!

The sales associate was very knowledgeable of the phones available. After explaining the problems I had with my old phone, she explained which phones she thought would be a good fit. She also suggested new plans. I would have taken her advice had I been the primary account holder! Overall my experience was excellent. I would happily recommend this service to anyone looking to get a new phone.

1) found out Beth will be at Pelham for a long time and will not be switching stores!2) she was the first of four to greet us! Great staff all around.3) i was given upgrade options and saved money!4) this location has outstanding customer service!

My wife and I walked into this location on the afternoon of Sunday, December 30th. The two employees working were helping other customers (which was fine), but did not greet us or acknowledge our existence in any way. We stood awkwardly for 5 minutes, feeling as if we were trespassing on private property, and proceeded to exit the store (again, without any form of acknowledgment). We then drove to Alabaster where we received prompt and excellent service.

Without a doubt, the easiest and most pleasant transaction at a cellular store I have ever experienced. I was overdue for an equipment upgrade, and my current Android phone had been misbehaving for quite some time.Stacy handled the upgrade quickly/efficiently, and was knowledgeable about handset options, accessories, insurance options, etc.Other aspects of the good service included: rescuing me from a mess I had created attempting to backup and transfer my contacts info; performing initial phone setups, etc., so I basically left the store with a working device already connected to all my accounts, etc.I highly recommend working with Stacy and the folks at this location.

Tyler saw my sister and I approaching the door and got up the meet us and ask if we needed help. He was very pleasant and didnt shy away from any difficulty. My sister got a new phone after 6 years. It was very old and to transfer contacts Tyler had to enter each one since Bluetooth was pretty new back then and they wouldnt just transfer. He embraced the task willingly and didnt consider it an imposition. Good customer service is rare these days. Since he was so pleasant, I decided to update my phone also. Great trip!!

My reason for heading over to Verizon was to add my son to my plan and get him a new cell phone. We arrived at the Pelham store 15 min before they were scheduled to open. Beth (the store manager) let us in early and began to help us. 30 min later, done. And that included working with a new employee (Beth asked our permission first!). Class act all the way. I live closer to the Helena Verizon store, but I drive over to the Pelham store because I enjoy the excellent service and knowledgeable personnel. Beth explains everything in detail. No surprises. She is vested in the store and it shows. Wish I could give more than 5 stars!!

The experience was great! Beth was very friendly and helpful. She helped me get a great deal on my new phone and a free new tablet! I love coming to this store.

Best Verizon Wireless store around! Thank you, Ben, for always making my visits the absolute best and helping me in every way you can. I couldnt ask to deal with anyone better. Id rather drive there than visit my local verizon store. Verizon Wireless in Pelham has the most educated employees. Ive never left there unsatisfied. I absolutely love everyone in the store! Great attitudes and always looking to help. I highly recommend this store for anyone interested in the best service they could get!Ask for Ben! :)

Aaron Braun at Vestavia Hills and Pelham stores this man has been EXTREMELY kind, patient,and informative everytime I go in. Verizon should be so ecstatic to have this nice man. He treats customers as if this was his own business.

Theresa. is fantastic. She went above and beyond to assist us in not only purchasing three new phones but also switching us from our previous carrier to Verizon. All of our questions were answered and a complete demonstration of how our new LG V10 and G4 work with ease. I highly recommend Theresa for any thing and everything Verizon!

Fast, friendly,professional staff.

Today was a life saver!! Stacy is amazing. She was able to switch my contacts, sign me into all of my accounts and show me how to use my new phone! Most importantly she was extremely knowledgeable on all of the products/services and the billing!!! If you ever need help come see Stacy at Verizon!

Really had no concept at all what was wrong with a new phone I just purchased

The salesman was very knowledgeable and pleasant but the selection of cases left something to be desired.

Cannot say enough great things about Beth and the service at this store! She went out of her way to ensure I was completely satisfied and we had what we needed. Will definitely return!

Darrell is the best rep that I have ever come across! I had some issues and he took great care of me. I met him at the store and he handled all of it without me being present because I had to get to work. I will always call in him and get my Verizon needs met from this store and Darrell.

I had a great experience at Verizon today! Beth helped me pick the phone plan that best fit my data usage, moved everything from my old phone to my new phone and was able to answer all of my questions effectively. I am happy to be a Verizon customer!

Joy and Clark gave excellent service. Highly recommended 10++++ service.

Beth assisted me in setting up my I pad today. She was terrific in setting up the system. Here assistance was instrumental to my pleasant experience with version. I think she needs a raise.

Make sure if you are part of family plan you are all there to get any deals they have at time of sign up. We couldnt get there that day and when we went(trying to upgrade old phones) they wouldnt honor their deal.

I always use this location. Great service always. Friendly and take their time each visit. Family members come from across town to use Pelham office. Worked with Jake today. Friendly and helpful. Saved money on my overall plan with my upgrade. I will be back and recommend this verizon store.

I have done business with this store and associate twice and have received great service both times. Service after the sale is second to none. Associate is always friendly and helpful. Peace

This store is amazing. I have been to several corporatr locations before but this store is so much better. Cellular sales and this store will make sure you are set up and on the best plan. They are so well trained. Come to this one.

Joycelin was awesome. She was very patient and answered any questions. Very helpful, excellent service!

Very helpful fixing my messaging problem. Was very quick and without the help I couldn’t have gotten this fixed. A+ store here

My wife and I have been to this location several times for service and upgrades. Each time the response has been quick and any service problem resolved to our great satisfaction. Its nice to know there is now a person that we will see on our visits in the future.

Came in to get help with my phone and contacts. They transferred my information and helped me better understand my phone. I am able to locate all if my contacts now. Service was fast as well.

Very satisfied with the phone. Had an insurance claim and both reps were very helpful. Got my phone ordered quickly and set quickly too.

Great experience at Verizon today! Darrell was an honest down to earth; very personable! Really enjoyed working with him. He had us in and out! Love my new galaxy s5!

I had an old phone that had stopped working and needed a new one quickly. I went in and Beth saw me immediately and didnt waste any time in getting me the phone I needed. I was very pleased with the phone I received as well as the customer service.

Beth and JR were wonderful! They made the experience of upgrading stress free and easy. They are very knowledgeable about all information we needed to help us with this process.

Great customer service. Steven, the sales associate, was able to help me with my phone. He was able to explain everything in a friendly and kind manner. If you ever have a question I recommend getting assistance from him.

Ive had very good experiences with Verizon. Sales associates are always willing to help. My last experience, the associate stayed late to make sure all of my needs were met. I highly recommend.

My I phone 7 said that I had no service starting a couple days ago. I came in to the Verizon store wondering what was wrong and the staff was very efficient in letting me know all of my options to fix the problem. I learned very quickly that this was a known problem with this series phone... an Apple antenna problem. After laying out and reviewing all of my options we decided it best that I get a new phone. I got the XR and love it! They were super helpful in getting all of my things transferred to my new phone as well as helped pair up my Apple Watch and now I can still send off the old phone and get it fixed without having to worry about not having one in the meantime. The best part is that getting this new amazing phone Is it didn’t raise my bill at all!

Last Verizon store put me into a phone I wasnt thrilled with. The guys here got me out of that phone early with no cost and got me into a deal on the iPhone 7. They werent pushy and answered all my questions (and I had a lot of questions LOL) I also had 13,000 pictures they got transferred over in no time (I was scared I would lose those) but anyway the phones been great and Id give 6 stars if I could.

Very helpful staff whose knowledge and willingness to discuss options made the visit extremely beneficial and enjoyable. Staff member Jen was able to quickly ascertain what needed to be done to update my account to meet my current needs and handled everything in an efficient, effective and personable manner.

Always great customer service! Had a few Verizon Billing issues, and Ben worked with me for 2 hours straight getting the issue resolved thru Verizon Customer Service! Ben was very patient and an excellent problem solver. They need to give this guy a promotion

Wonderful experience. So helpful and easy to work with. Stacy was so friendly and knowledgeable. Would encourage others to use their services especially Stacy.

My phone stopped working. They were able to help,me figure out that buying a new phone would be cheaper than my deductible via insurance. Extremely pleased with the level of service and break down of all the costs involved.

Had issues getting information transferred to new phone. Staff was outstanding and helpful in getting everything setup and transferred. Will definitely be back!!!

We had a nice room, the coffee was good at breakfast. Everyone was nice.

We are back to for another phone sooner than expected :/ They really need to get better with these plastic screens!

My experience was wonderful, the representatives that helped me was super, super great. They were very friendly, nice and patience. Most of all they very knowledgeable of their job.

Everything was great! Beth was awesome, and she was super helpful. The service was incredible and I will be a Verizon customer for life.

The Pelham Verizon wireless/ cellular sales store has the best customer service! Even though we live on 280, my husband and I always drive to Pelham to work with Allison Walls. She is both knowledgable and helpful, and takes her time with us to make sure we are getting exactly what we need. I highly recommend her!

I had two of the most amazing people that helped me get my phone up and started again they have really kept me from acting a fool and loosing my mind and gave me a push on what life really is. And Ill make it a goal to come back to this store Ill give them all thumbs up.

Staff was friendly and helpful. Went in to upgrade a line and add another, got a great deal for both transactions and helped me review my current plan and adjusted to a better fit.

Any one needing excellent service find Amy McCoy. I drove to several different locations to get to her. She is amazing. I cant wait to buy something else. Thanks Amy!!!!

I have completely enjoyed my time here at Verizon. They have been very nice an have helped me in every way possible. AThey also helped me set up everything and showed me how to use each device. Thanks again for the help.

Came in to get help with my phone and was informed that I cohld get a new one. Wonderful sales reps and experience with phones.I will always return here. Thank you!

This was by far Much easier than i was expecting. Stacy made the transition from ATT as pleasant as a phone Store visit can be. I Really Appreciate the Professional help.Definately recommend Her To anyone needing phone help.

Very professional, extremely helpful and very courteous. Would highly recommend this location to anyone. The best ever, 5 star rating isnt enough.

Extremely helpful and knowledgeable staff. I consider myself technica,l but Joycelyns handling of my completely frozen Android device made me feel humble. Shw was very competent and laid out all my options within minutes of arrival. The next time I visited, Brandon gave us an outstanding treatment and we were on our way quickly and with our new phones screen protected. The staff rotates all the stores in the city and their customer service shows. All the best about this store.

Great customer service and even better store experience. Always fast service and everyone is great at explaining everything. Makes it easy and fast for the customer.

We had a beautiful young lady give us super service today. Left store feeling great about my new phone. Need more like her.

Everyone was very helpful. The service was very quick. Everyone was very pleasant. They helped me pick out some good accessories.

I am very pleased with the services at Pelham verizon and especially Hunter and Beth were professional and kind in every way. Their services makes my family want to continue supporting this thriving business

Visited the Pelham location for help with my new phone but purchased it at a different location. Beth jumped right on the problem and got it all handled in a timely manner. It was a team effort and will differently come back to this location.

Excellent knowledge of tech devices and features. Good communication skills and pleasant personality. Will always come back

Great service!! In and out quickly. All of my questions were answered and I was offered options that best fit my needs!! Highly recommend this location!!

Pelham is the best Amy was very helpful and patient with the transferring to a new provider process. She made me feel comfortable and I feel like I made a new friend and created a great relationship with my new cell provider, they are the best VERIZON all the way!!!!

The professional way that I was handled was perfect. That speakers for everything. I will always return to this location. Thank you Verizon.

Came to this location to get help with my old phone and left with a new phone. great service and they helped me learn my new phone. I had lots o questions but got them all answeted. Thank you Verizon.

Stacey was the best. She helped to fix my phone and sold my husband a phone at the same time. He wasnt even in the market to buy but she explained how his was getting to the point of being obsolete.

We went here because the protective shield that I bought was falling off. The agent immediately replaced it. We are very pleased with the service that Verizon has given us.

I needed help pairing my phone to my car, they came out and fixed it right up and a few other issues I had. They were very quick and I was very satisfied. Thank you!

My visit to the Verizon store in Pelham, Alabama was an amazing experience.I went in simply to inquire about the unlimited data plan, and ended up getting a new iPhone 7 Plus.I couldnt have been more pleased with the service I received, and as usual, I left thinking that I am doing business with the best cellular company there is.

Had an issue with my phone and lost all abiltiy to contact any one. Fortunately, I was able to locate this Verizon store and they helped me get a new phone and restore everything I could have lost. So glad they were at a convienvient location and so helpful!

Great job Pelham verizon! We came in to get help with my LG and left with everything that we needed. Thank you again for the help and fast service.

Great experience at this store. The staff helped me as soon as I walked into the store so I did not have to wait. They helped me find for phone I needed that fit my budget.I will return again to future purchase.

My experience today at the Verizon Store was excellent. The salesman was very informative and offered some great suggestions about my account.

Came into Pelham to get help with me phone. Got a new phone and am very happy with it. Will come back and always get help and phones from here.