Many thanks to manager Jared, representative Cheryl and the patient man running the machine that lifted him up to locate and grab my shelves. Thank you Home Depot for helping me by not sending me home without what I came for, even though it was stored up high. I witnessed store personnel with coordinated team work helping all 4 customers around me at the same time. We were all receiving excellent service at this busy store. I can only assume the management must really care about their patrons. Nice folks taking care of people is always a treat to be a part of.

Home Depot consistently sets the bar high when it comes to customer service and the shopping experience.Compared to other major competitors, Home Depots staff is friendly, hard working, and generally care about their customers needs.The shopping experience is unparalleled for a home improvement store. There is always an associate willing to help. They always carry quality products. You can always find what you need. They have easy to use self checkout as well as numerous conventional checkout lanes with associates to assist you. And the online/mobile ordering experience is fast, convenient, and efficient. The benefits of the Home Depot credit card is comparable to their competitors or (in some cases) better.This is a business which values their customers as people, not just numbers. Their competitors cannot say the same.

The Pelham location is pretty good. Home Depot is all about getting in and out and getting help when you need it. They have pretty good store training. The people that work there know most things about their own store. Thankfully

I was very impressed with Home Depots customer service this week. I was pushing my wife in her wheelchair when an employee asked how we were doing. I responded with a bit of frustration that we would be doing better if the aisle we were trying to go down were wheelchair accessible.The employee apologized. I expected that to be the end of it, and we proceeded to the next aisle over. When we turned back to look at the other aisle, there were already 3 or 4 employees moving things out of the way and measuring to make sure the aisle was wide enough.Good job, Home Depot! Your quick response in fixing a mistake allowed us to find the appliance that we were looking for, and we were glad to purchase it on the spot.

Very hard to get someone to help for my last visit. Waited for about 20 to 30 minutes to have someone unlock the chainsaws so I could purchase. Finally just left and went to lowes and purchased a husqvarna

Bought a bathtub. Great price... Awesome service from Devon!Give him a big bonus! He was awesome!

Wow! I had a great experience at this Home Depot! I went in to get some new paint and the lady working in the paint department was super knowledgeable about all of her paint products! I was helped by three friendly workers who guided me to exactly what I needed to get the job done! This made me feel good about shopping at this location in which I usually go to the Lowes down the street but from now on I am going back to this Home Depot! Thanks!

My wife and I had a very poor experience at this Home Depot.We bought a washer and dryer and spent a little more on the dryer to get the Steam + feature. Then, when the washer and dryer arrived, we were told the Steam+ feature would not work because the washer and dryer were not right next to each other. That would have certainly been nice to know in advance.Home Depot sent out JB Hunt to install the washer and dryer. We were told by the installers that if we bought washer hoses, we would be able to get the steam + feature to work. So, we bought the washer hoses and waited for another appointment. When the next installer arrived, he told us that we had received bad advice and washer hoses would not work. My wife and I would have likely just taken the financial hit and moved on, but then, the next time we used our washer, the kitchen flooded. This is because the second installer cut a zip tie that prevents flooding and left it on the floor of our laundry room. We called Home Depot and were basically told there was nothing they could do to get us a quick appointment to address the flooding. To add insult to injury, we opened a home depot credit card to pay for the washer and dryer. I told the sales manager multiple times that we had just moved to the area and that I no longer lived at the Michigan address listed on my ID. Yet, he still sent the credit card to my old address. When the card finally arrived to our new address, we were charged a $29 late fee. The only reason we were late on a payment was because we didnt have the card, and we did not have the card because of a mistake made by a Home Depot employee. The customer service lady was very unapologetic and would not reimburse the $29 late fee.Overall, a very poor experience, and unsurprisingly, we will not be back.

John, who I believe works in the drill and tools department, is probably the most helpful person we’ve ever dealt with. He’s the nicest guy ever and super knowledgeable! Thanks for everything and we will definitely be coming to this specific location only because of him!

I went to this Home Depot on my way home for a few things. Everyone I talked to was friendly and helpful. I even dealt with the store manager while I was there. Great experience!

Home Depot gas always been my favorite... The people are well trained and knowledgeable and they are ALWAYS so friendly. Great job

First time visiting the Pelham location. They had the most beautiful plants and potters. Cody was very helpful with my order.

Rented a tool from this location. Friendly, helpful staff!!!

A very good sales rep in the tile department helped me out. Young guy and super knowledgeable, wish I had his name. He definitely deserves acknowledgement.

This is your typical home improvement store. They sell everything for both DIY and professional projects in the home. They have sinks, toilets, bathtubs, showers, front doors, screen doors, storm doors, lighting fixtures, ceiling fans, gardening tools, indoor plants, outdoor plants, trees and shrubs. You can find nails, tools, screws, paint, stain, brushes and drop cloths.They also have pesticides for both inside and outside no matter what kind of pest you have. Insects, mice, rats... They have the cure for you. Kudzu taking over? They have what you need.They also have garden ornaments and bird feeders. Patio furniture, barbecue grills, charcoal and charcoal starter.They really have it all!

I went to the Pelham Home Depot to have some lumber cut today. There was a contractor that was very friendly, but unfortunately he couldnt assist. However, he went to find a store associate that could. It took about 10 minutes & finally an older white male came to the machine, but had some lumber that he was cutting for another customer. Not once did he acknowledge my presence or ask if I needed help. He was beyond unprofessional!!!! I will not beg someone for assistance and pay them too!

Out of ALL the home depots located between Birmingham and Montgomery, this location has the WORST customer service. This is NOT a one-time assumption. Ive dealt with this location for many years now and NOTHING has changed. Good luck even trying to get them to answer the phone. Worst service ever, including the PRO dept. From now on, I will be going to Lowes for my purchases whenever Im in this area.

Service tech didn’t show up on time. Called to see what the issue was and the young lady just hung up on me. No time for games. I don’t beg people to spend my money. #NEXT!

Your general department store to get anything and everything you want from wood to nails to stuff being placed around in your home, great addition, is close near as well.

The Pelham, AL Home Depot is great.Its full of friendly and knowledgeable employees.The store is always well stocked with lots of lumber, tools, plants, lighting and whatever else you would expect to find at The Home Depot.

They had what we needed. They had employees to assist. It is well stocked with great choices. It was not too busy and not over crowded.

Southern style stone and tile and all flooring

Helpful employees. Well stocked

Nice selection of tools and accessories and parts. Found what I looking for on-line and in the correct aisle and bay. Quick check out service

The customer service clerk was exceptional at checkout and assisted with loading a heavy item.

Thieves! Cashiers will steal from you given the chance. Check the items you purchased before exiting, items you pay for may or may not make it into your bag.

Wanted a table and this location had the only one. The app wasnt saying where it was located, just said ask an associate. Asked the associate and they went to where it was supposed to be and said oh yeah it got damaged, probably just havent taken it out of inventory.

Awesome place to go and they always have everything needed for any home project!!!!

Its always a pretty decent experience. The Pelham location is a little more pleasant to shop in than Hoover, but mostly because the layout of the store is more intuitive and their light are...well, there are lights. Super dark at the Hoover one.

This store has the worst customer service I have ever had the displeasure of dealing with! I am a local contractor working on a project and I just needed to know if they had 1/4 birch in stock before I make the hour long round trip out of my work day and the online system is never correct. Not one person knew anything and I kept getting transferred all over the store and after calling back 9 times trying to get someone, not even the manager would answer the phone! No one takes any responsibility and they just play games. A waste of my time and my project deadlines time. I will use Lowe’s from now on.

Went in met a friendly salesman bought what I wanted and left.it was quick just the way I like it.

Curbside took a long time to bring out but friendly employee

Home Depot in Pelham is the best home Depot Ive ever been in. Corporate should take the employees of the Pelham store and send them to the other home depots in the Birmingham area to train them on how to deal with the public. Theyre courteous, theyre helpful they seem to actually appreciate your business. I dont usually write this much in a review but they deserve it. Plus the fact they love my dog!

Excellent experience. Very helpful man in lawn care. I would recommend this home depot for sure

Usually have what I need. Staff helpful.

We rented a machine from Home Depot, but it was broke, it would work for about 30 seconds then cut off. we took it back to the store to exchange it for a working machine. We were told that they would give us more time since the machine was useless.We return everything within the new time giving.Not only did they try to charge us for an extra day for the machine, but they also charged us for a extra day for the two attachments we rented out!!What kind of customer service is that?? How on earth could we have used the attachments with a broken machine?? Why were we not told when we exchanged it that the extension only went toward the machine??Just moved to the area I know where we will not be returning. $160 they stole from us. Hope it was worth it

Very friendly and helpful staff. Nice to see.

This location has superior customer service to the other big box home improvement store.

I love this store. Anything I need 9r if I want to build something, 5his is a great resource to get the job done.

It’s pretty small compared to some of the other ones in the area. The parking lot is also tight, especially for crazy housewives in Tahoe’s or Mexicans with trucks and trailers. Drainage supplies should be on the garden center end, not the lumber.

The prices here are a little more expensive than lowes. They did have what I was looking for in stock though and the employees were nice and helpful.

Consider me biased because Im there five days a week but I do truly enjoy it. It stays stocked, the workers are friendly, and both as a customer and a worker, I havent had a bad experience.

A little pricey but the employees were very helpful....except for 1 at the self check out, was a bit rude.

Good gasoline but 10 minutes in line to get gas

Significant markups, this corporation no doubt enjoys a healthy profit margin. If thats not a problem then youll find a good selection, helpful staff, and a clean organized store.

Every HD location Ive ever visited has been served by an extremely knowledgeable staff. If you need anything for home projects, HD should always be your first stop.

I ordered a window AC from them,picked it up curbside. It was brought out in a timely manner and the person that brought was helpful and friendly.

Spent almost 45 minutes at lowes looking for dog ear fencing only to be told by multiple people they didnt know what it was and couldnt find any even though I showed them it was online and where in store it was posted. The cashier at home depot knew what I wanted, where it was, the item number. In and out under 5 min. My biggest gripe about your store is you arent in alabaster. Please move closer lol.

Always have what i need and great customer service at check out... told not to bother getting stuff out of basket(all large) scanned,paid and out door few seconds. Great job

Always able to help me find what I need.

Bought a weedeater that was missing one part, thought it was going to be a complicated return but the store manager was the first to help me exchange a simple part and I was in and out the door in less than five minutes. Excellent customer service!

Tracey in the paint dept. Is the best and very nice..

Great store with friendly people!

Not enough trained associates in store to assist customers. If or when tou get some assistance it is from an associate who knows little to nothing about this area which they have not been trained in.All associates should be trained in all areas and there should be more associates to assist customers.

My home away from home! I live the app to tell me where to find exactly what I need. The staff are friendly and helpful every time I need something!

Time to start the landscape updating, they had everything that we needed. The Sylacauga store is our favorite they have always what we need.

This was the sweetest visit. I went very close to closing with a ziploc baggie of my dryer parts I needed to hook up my dryer and not a clue what any of them were. Virgil in hardware, Wayne in electrical, and Steven in hardware all not only helped me pick out what I needed but also explained how to use it. I really appreciated the help. The store was also very clean!!

Great store with a lot of helpful employees.

Love this home depot, the people are very nice and willing to help with anything. I have done a lot of different projects and they help with all my questions

Helpful staff and a standard home depot. The main thing for me about places like this and lowes is how Helpful the employees are... here i always have very nice and helpful experiences

If I know exactly what I want, I usually have a good experience at this Store but if I have to ask a question, It seems like they have the rudest employees on the face of this Earth.I am so done with them. There is too much Competition. And it is a shame because I have always thought well of Home Depot. This is a very poor store.

Home Depot in Pelham has to have the best employees in the state. Thanks for all your help!

We bought paint and supplies and the staff was super helpful.

As usual, found what I needed.

Love the curbside pickup.

The staff is always very nice here! However, I prefer going to the location in Hoover by the Galleria, as their selection seems to be more broad.The store stays pretty clean and organized, and wait times are never too long in the check out lines, especially compared to Lowe’s.

I am a regular customer in the Pelham Home Depot my visits with them are usually good and pleasant but my last visit was disrespectful. I had went to the back to get some assistance. Two people that worked in the back near the cabinets and countertops.

Clean and well stocked store.....but like all stores nowadays unfriendly and not very helpful associates

VERY Rude associates.KIND OF LIKE AVOIDING QUESTIONS.stood in the make a key box for a good 5 minutes,then had to seek help from cashier,and of course there stood the hardware person talking with another older gentleman.The key worked.This was my first time at this location,just moved here.The man in appliances told me where to find the bulb i was looking for,friendliest guy in WHOLE store.I will find a lowes,it is my money and i dont do rude.Store was stocked and clean.Tell your workers to stop hating their job.and try smiling.

Always gets all my money! Love this store.

Excellent Customer Service. They really outshine the competition now. Hopefully the lack of product will be overcome one day soon. The Pandemic has hurt us all.

Great store with awsome customer service.

Always a great experience at this home depot. Its always great to see long time employees who are always willing to help.

Im a Lowes shopper. Home Depot nice.

The employees at this HD location are always helpful and quite knowledgeable about the products sold in their respective departments.

Ah, the home away from home depot. I love this place. Easy to get in easy to spend 500 bucks on a Saturday, easy to get out. This one stays poppin. A little difficult to find help in the departments but always easy to check out. Their self checkout is top notch and super efficient. Paint staff is super knowledgeable. Great big box garden shop. Imma big fan with the credit limit to prove it.

I make it a point to drive right past the Lowes in Alabaster to this Home Depot. The people here are always very nice and willing to help. Ive never had issues locating items that I need, because the staff is helpful and items are listed correctly in the Home Depot app.

Reasonable price and great service.

Didnt have good Bonnie plants. Not a good selection of pots. Okay service.

My home anything store. Great prices.

Love me some HD. Plumbing and electrical guys, at this location at least, are among the best Ive seen at a big box store.

To many tools

Was able to get what we needed.

Excellent place to buy Hardware and nurseries

Very nice and helpful staff

This store has a good selection and a nice staff. I choose this store over the others.

Could not get customer service.

Way better Customer service than lowes.. friendly and helpful on the spot not lowes let me find someone to help you. I will be take the extra 35 min. Drive out there from now on.

Great products mediocre service.

Just got keys made

Home Depot is never as nice inside as Lowes, but the people seem more knowledgeable and I like the brands they carry. This trip, I actually got help from their Ryobi representative! Speaking of Ryobi, Ive gone to Home Depot more than once for an odd ball Ryobi one+ tool, this time was the inflator/deflator, and they have always had it!

The associate in the paint area was very helpful. The associate that checked me out was friendly.

Husband goes there some times he is happy some times not

Lovely Christmas displays Got 2 of the Golden Dog displats

I found this visit to be very nice. Historically, for me, it has been difficult to get help at most Home Depots Ive been to.that was not the case at this location today. From the time I entered the store until I left there were a total of four different people that assisted me. Very nice!

Great store

Always have what I need at a better quality than any of their competition.

This particular Home Depot is the best!! Friendly staff always willing to help!!!

Everyone was wearing masks. I call that great

Sales personnel very helpful. For some reason sheet metal screws hidden on roofing aisle.