Super knowledgeable and friendly staff. Clayton has been there a long time and has always gone above and beyond to ensure I have the best deals!
Very nice staff. The salesperson was extremely helpful and informative about the products.
I called last Saturday to get information about a mattress I saw online. Calvin answered the phone and answered all my questions. I stated I was going to stop by later that day. When I arrived I was greeted by Kelsey who already knew what I was there for. She showed us the mattress and helped is checkout. She told me my mattress would arrive Monday which it did. I arrived Monday to pick up the gentleman who assistant me took the mattress and placed them in my car. The process was so easy and fast and the staff was very helpful and knowledgeable. I will def come back.
Needed a good deal on a twin bed and they had a great price. Got a foam mattress with metal platform frame. Within 10 days 3 bolts and washers fell out of the frame. Our nephew doesnt weigh more than 150 lbs so I called the store frustrated and disappointed with the fancy new style of frame. They asked us to come in and discuss how they could fix the problem. Jon, out original sales guy offered a regular frame for free and a reduced price box spring. As it turns out, we need a double for when my brother visits so we upgraded to a double and Jon gave us a good deal on the mattress and still gave us the frame for to make up for the defective twin platform frame. They are going to pick up the old mattress, sanitize it, and resell at a discount which made me feel better. Jon did did a good job helping us navigate the situation while still saving us money. Id go here again for a bed.
John was great!!! Everyone there was nice! We had a very pleasant experience and I would highly recommend coming here!
I called one of the locations asking for a specific mattress. That location didnt have what I was looking for. The sales associate was very helpful and located one for me from another location. Customer service was great in this experience.
Best buying experience Ive had in a long time.The sales associate, Clayton, was so knowledgeable of all available brands. He knew specifics for each brand and explained the differences very well.We are fortunate to have such a great place near us I. South Pearland, off of Pearland parkway.
Great customer service and very honest with everything. Didnt pressure me on buying another mattress. Very happy with my purchases and hope Ill be happy with my new mattress.
Excellent serviceIn store customer service and shipping and handling was exponentialIm glad I bought my king mattress from them after looking in many placesCould not have asked for a better experience
Great place to buy a mattress. They greet you when you walk in the door. John is very knowledgeable and explains the differences easily. My second purchase and I will return again.
Salesperson was very knowledgeable and patient . Mattress got delivered tthe very next day. Great service.
Very informative. They listened to my needs snd found a mattress just for me. I’ve only had it for two nights but so far I’m very pleased which says a lot for my experience with mattresses over the last several years.Thank You
John Ly was amazing. This is the second time he has helped me and knocked it out of the park. John listens and understands your needs and is able to deliver exactly what you need. I was able to accept and buy my bed without even seeing or laying on it because I know how awesome John is at his job.
Clayton Haley really took the time to show us various mattresses & the differences. He has incredible customer service. My husband & I are so happy with the mattress we purchased. The mattress has really helped our back problems. We were also very pleased with the bundle of protector, sheets, and cooling pillows. Like Clayton mentioned, pillows really do make a difference.
Didnt need much but they were very helpful. Didnt have a bunkie board but found one at a sister store and I was able to complete my transaction immediately and pick it up immediately at the other store. Great service guys.
John was great in assisting us from the time we walked through the door. I told him what we were looking for, which was a mattress for the guest bedroom and he pointed us in the direction of some awesome deals. He was very patient and took the time to explain the difference in the memory foams. Honestly, I was not intending on purchasing a memory foam, but a regular mattress with springs. Im glad he was able to make this purchase painless and not one time did I feel pressured to purchase.
No wonder this mattress store has the highest rating in the area, because the customer service is top notch at this place. The manager take time to assess my needs and budget to find the optimal mattress. Mine mattress came home after 2 days and I didn’t wake up since then
Ian Steven’s took his time and worked with us trying different mattresses to find the best one for our needs.
The whole process was pretty easy and affordable. I am on the process of moving and called with questions and John helped me over the phone and when I arrived. I bought a mattress, box spring, 2 pillows and a mattress protector, which most everything I received a discount up to half price & was on my way home within a few hours. I am very happy with service and everything I purchased yesterday. Definitely try mattress firm and ask for John he’s great!
My son had purchased a mattress at MattressFirm in Pearland and was very pleased with it. Knowing that I was in need of a new one he recommended that I stop by the store there and just look at what they had to offer. My wife and I visited the store on 1/27/20, just to get more information about the type of mattress my son had, but not necessarily ready to purchase. The store manager, Clayton Haley, helped us and was very courteous, patient and extremely helpful. He was ably to answer all of our questions with facts, no high pressure sales whatever. He made no recommendations unless asked but left us free to make our own choice. We decided to make the purchase and again he worked with us to try to help us save as much as possible. The overall experience was enjoyable and I would not hesitate to go back again. I highly recommend this store.
My husband and I went to Mattress Firm and were so impressed by the professionalism and outstanding service we received. Clayton took the time to listen to our concerns and showed us several mattresses that would suit our needs. Very honest and upfront. Will definitely come back again to buy from them!
My visit at mattress firm on pearland pkwy was a quick easy trip. The employee greeted us right away and we found what we needed!
I purchased two sets of queen beds and John Ly went above and beyond providing the upmost customer service. keeping me in my budget and suggesting the best options but giving me the high quality on my purchases. I highly recommend Mattress Firm and please reach out to John to experience the same quality I received.
Mattress are super good.Sales professional gave us a good deal and discounts. She tried her best to give us the good mattress.We are very happy with the mattress.This is the first time we are buying the memory foam mattress it was like a majic how the mattress expanded when we laid out on our bed.
Called the store for a mattress I was helped my John. It was quick and easy. Picked my items up from the warehouse . I love great customer service. I would high recommend this location.
Great customer service. They were very helpful to my wife regarding what pillow would be best for her posture. I definitely will recommend going into Mattress Firm on Pearland Pkway
Salesman’s was super helpful and got us the best deals out there. They sell you what you want not what they want to sell you. Clayton is awesome he really helps you out.
Clayton and Kelsey were very helpful!
This was the only mattress place that had what we needed in stock. The salesman was very knowledgeable and friendly. We actually left with our mattress and extras. I’ll definitely go back
Very friendly and he also gave me the best price for the mattress I wanted
The sales woman was very polite and knowledgeable.
I had a great experience at mattress firm. Kelsey was so professional and helpful. She was patient and guided me to the perfect mattress for myself. It was a great experience.
Incredible service! Adan Castillo could not have been more helpful and accommodating. This is how all businesses should run. This will be our mattress store for all future mattress needs! Thank you!
Our salesman Clayton was very nice. It was a quick and pleasant experience. We were in and out in about 30 mins. Very happy with our purchase.
Good service, and saved me money too.
I just moved into my new home and didn’t have a guest bed but I had guests coming. I went to one a couple stores and finally stopped in here. Wished I had made it my first store. Super easy. Explained what type of mattress I was looking for and my budget. Showed me several in my price range. Made a choice, don’t have to wait 4 weeks to get it. I’m set. Super easy and affordable! Thank you
Its always nice to do business with a company that has friendly & knowledgeable salespersons! We got a fantastic deal with their Presidents Day sale! I recommend everyone do business with John & Chris!
Staff was very efficient and super friendly. I knew what I wanted before going in to the store and was accommodated immediately without being pressured to buy something different. Will definitely go back here for future mattress purchases.
I was happy that I received my mattress the same day as purchased
Bought an adjustable base at Mattress Firm. Great Service. Salesman was very helpful with his knowledge of the product to help me make a choice.
We came in just to check out what the hype was with the Purple mattress. We were greeted by John, who took his time to explain to us what the mattress is made of and all the other details about it. We weren’t planning to buy it that day, but John was great with explaining that we decided the Purple mattress was a good choice for our sleep needs. We purchased the mattress with John and was happy with the overall experience! He was patient, informative, and very helpful when it came to answering all our sleep related questions! He was also able to hook us up with good deals (and yes they were very good). Definitely recommend purchasing a mattress with John Ly.
Loved the services I received. John was great at explaining and making recommendation to my wants and needs. John also made shopping for a mattress easy. Great customer service. Thank you so much John.
Good knowledge of products in the store and led us through or choices
Service was more then wonderful Mr.Clayton gave my wife and I all the information we needed regarding our perches very well satisfied and will recommend
Great salesperson at the pearland location.
Real nice service and nice prices. My house burnt down a month ago and torched everything inside they set me up with a nice deal on a new mattress.Thanks Mattress FirmCraig Maness
Great service and great sales people great prices on all matters
I love the service. John is very nice. Come to see him and you have discount and FREE Gift
My husband and I went to mattress firm last weekend (labor day weeknd). We were greeted promptly by Ian Stevens, and he was our salesman throughout our entire time there. We told him what we wanted (purple hybrid mattress) and he took such great care of us! My husband and I laid on the mattress we ended up getting for close to an hour, just talking away with Ian. Ian took great notes of what our needs were in wanting a purple mattress, he never made us feel rushed and went over everything in detail. It was our best experience ever buying a mattress, and we really feel Ian was a huge part of that. We are very happy with our purchase from mattress firm and will definitely tell our family and friends about our experience with Ian. Thanks so much!
Ian was most helpful. He explained in detail the composition of the mattresses we were interested in. He was friendly and informative. He also shared what was the best value for the money. His willingness to offer personal service for whatever problems, questions or concerns we might have after purchase was reassuring that this company stands by its product.
We had a great experience at Mattress Firm. This was our first new mattress in years and we at first felt overwhelmed. So many options. However Ian, the store Manager took us by the hand and asking questions found what we liked and disliked. We tried several different styles until we were introduced to the mattress that just was perfect for us. We are excited and so looking forward to getting. To top it all off, delivery the next day. Thanks for making this such a pleasant experience.
Always a pleasure doing business with Clayton at Mattress Firm. He recommends the latest inMattress Protectors! This one I just purchased isTruly a magnificentonewhichoffers the ultimateIncomfort all around! Can’t be more pleased withServiceI am provided!! I am truly a very satisfiedCustomer!
Great customer service! The salesperson John is very knowledgeable and very helpful and give you the best buy for your money!
I like to get right to it and asked for bed that was the coolest and got directed to the perfect bed immediately. I would get it delivered tomorrow if I was going to be home so getting it ASAP is an extra plus. Excellent service
Very Professional and Courteous Staff !!! Delightful and helpful in every way ! The staff helped make my decision and purchase easy !!! The correct decision going to Mattress Firm !!! Smart, Great Product, and Save Money !!!
Great customer service! Clayton was knowledgeable and extremely pleasant to work with.
Ian was very helpful with my purchase of mattress for my daughters new queen bed. He was knowledgeable about the difference in mattress foam beds. Also don’t forget to try out the massage chairs they have.
Had a wonderful experience! Came in there looking to get a feel of the mattresses and Ian went above and beyond explaining from start to finish. Definitely will recommend this location. Very friendly atmosphere
Clayton is very knowledgeable, patient, and friendly. He helped us find the perfect mattress.
I had an excellent experience purchasing a bed from Ian Stevens. I appreciated the quick communication and the ability to have exactly what I wanted delivered just two days later. I am so excited to have my new bed. Thank you so much for your help!
Great people to work with! They made sure to apply any discounts they could find and I had same day delivery. Love the bed!
John was an amazing help. He took the time to answer my questions personally over the phone and then I visited the next day in store and it was just easy!! He gave me personal attention, and helped me find exactly what I was looking for and at a great price too!! I had tried 3 other mattress and furniture stores before here and was very displeased.
John Ly was awesome show me the difference in mattresses and cost.
Harriett helped us today. She usually works in the Friendswood store. How lucky we were that she was in Pearland today! Very knowledgeable.
I absolutely love it!! Clayton was the best sales associate ever! Very knowledgeable about the products. Answered every question I had. I really felt like he cared about me and what I was looking for. I have already recommended two people to him. I almost want to buy another bed just to have a conversation with him! He is a keeper!!!
Clayton was extremely helpful. He took the time to listen to our needs/wants and then helped us try a few mattresses. He also answered many many questions that we had without hesitation. He made the buying process super easy.
Had an issue with purple mattress, Kelsey was excellent in helping with the warranty and replacement.
Second time buying a mattress and adjustable base. First experience was wonderful so we went back today. Both times wonderful sales people who took the time to answer our questions. Mr. Ly was both gracious and knowledgeable. Will highly recommend Mattress Firm for your bedding needs.
They spent a great deal of time with us trying out different mattresses. I loved their expertise and knowledge
From sales to deliver a 5 star experience.Thank you.
I really needed a new bed. I decided to go to Mattress firm since my neighbors recently bought a bed there. I was the only customer in the store and spent over 2 hours with the sales guy. He was very good at explaining all the differences in all the beds I tried out. He also did not rush me snd was very patient with my laying down for a long time on the final two beds. I made a purchase and am so excited about getting my new bed!!! I got a great deal and highly recommend MF @ Pearland Parkway.
Excellent customer service, John took his time helping us choose the perfect mattress. He made the experience very easy and was extremely informative.
Upon our arrival, Ian immediately greeted us with a warm smile. I’ve never been to a mattress store before, and I honestly couldn’t have had a more pleasant first experience! He was able to answer all my questions without any hesitation and was very knowledgeable about his mattresses! :) Would recommend him to anyone!
Service was great. We purchased the bed that is best for us, also getting an adjustable base and they will deliver it tomorrow morning and take the old mattress and box springs away.
John at the location on Pearland Parkway is always nice and delivers great customer service.
Very happy and excited with the purchase of my new Beautyrest Hybrid Plush Mattress Queen Prime!Thanks so much to John who was of so much help! He’s awesome!! Excellent customer service, very patient and knowledgeable. Although I walked in to the store close to closing time he never made me feel rushed. He greeted me at the door and specifically asked what I was looking for. He walked me to see different mattresses and explained to me the difference between them. Gave me time to lay on them to try them out.. and told me all about the sales they had at the time which I was able to take advantage of. I really feel that I walked out the store extremely happy and relieved that I had finally found what I was looking for. Thank you John!!
Couldn’t have been any easier! John took care of us while in the store and all the way through to delivery, checking in on us to make sure we knew delivery details and a follow up to make sure everything was to our satisfaction! If you’re going to buy a mattress - ask for John at the Pearland Parkway Mattress Firm!!
We were at the mattress firm in pearland parkway and were attended by Clayton. He provided great customer service. He took the time to ask us how we slept, what felt more comfortable, and took the time for us to chose what worked best for us and what we liked the most. He truly listened to our ideas and concerns and was able to help us find what we now enjoy! Great employee and attentive to us.
This location and staff were awesome. They do their very best to keep you within you budget because they actually listen. That’s something so simple to do, but lacks that in other stores. I felt at ease, and not pressured one bit.? I’m grateful bc this is a gift from my sister to my nephew. He’s will be the big 25 in August! All in All, it was a pleasant visit and would come back again.
Ordering was easy and handled in a professional, friendly manner. Many thanks, to John.
Very helpful- this is my place to go for mattresses!
Very great service!! Ask for Ian, super friendly, lots of laughs and very informative for my boyfriend and i. 10/10 come here for a great mattress ❤️❤️
John was great, very knowledgeable about what I needed and accommodating of my needs. He and you’re other employees are great to work with.
M. Ly and C. Haley were very helpful and professional. We made one purchase with Mr. Ly at the store. We then called back a few hours later for a second purchase where Mr. Haley assisted.Visit the location on Pearland Pwkwy .
We worked with John Ly who was very helpful and knowledgeable. He worked with both my husband and I regarding what was most important to us in a mattress and never tried to up sell us out of our comfortable budget. It was a smooth and painless process.
My boyfriend and I went in looking for a new mattress, and wasn’t sure what we wanted exactly but came out with a wonderful purchase. John helped us figure out what we were looking for, and gave us recommendations based on our daily work/activities. We ended up with a king beautyrest hybrid with an adjustable base. The buying process was easy, and our payments are lower than we figured they’d be. We’re super excited for the mattress to get here!
Awesome service.Fast and Efficient
John was very professional and listened to my needs. He provided good support to make decisions to choose the right mattress for me.The delivery service provided a quick and professional set up. The guys took the time to survey my home to avoid damaging items in my home. They worked very well together.
The Pearland Parkway store has amazing customer service. Clayton is super friendly, extremely knowledgeable and wonderfully helpful. I will definitely use them again when I need to purchase a mattress.
John was very considerate. I would recommend him if someone needs a mattress. He made me feel as if I was his special customer
Ian was the greatest sales rep! Helped with all my mattress questions and had such a positive attitude! 11/10 would recommend!
Great fast service. Had pointed us in the right direction and was in and out fairly quickly. A+ all around. Highly recommend if your in the market for a new mattress
Great service from John! Did not pressure us into anything and gave us great pricing. We drove a bit just to see him. Excited to get our mattress soon!
I just purchased my bed and frame yesterday and will be delivered on Monday.. I had a really nice and informative salesman. John was very helpful and courteous. I will definitely recommend Mattress Firm to others. Thanks again
Information is given to you to make sound decision on what you are looking for in a mattress and choices to feel good about your choice..John is knowledgeable and skilled to make this transition buying a mattress easy
I went to mattress firm today looking for a specific type of mattress, Clayton was exceptional at showing me just what I wanted and nothing that I didnt (which I love). I ended up getting the beautyrest hybrid which i hope i will love.
My husband and I walked into Mattress Firm to browse. James happened to be working and helped us; he was the perfect salesman. Not pushy, at all. Partly the reason we went from browsing to buying so quickly. He gave us so many options, worked up an order and let us know to reach out if we had any questions. I actually followed up with him after we did some research on the mattress we were looking at. We ended up moving forward with a completely different option and he made the entire experience easy, and without pressure. He gave me updates the day of delivery tracking it, checked on us and followed up to make sure we were still happy. I can’t say enough about how pleasant of an experience it was. I loved that he wasn’t pushy. And did an excellent job helping us stick in our price range and explore options. He was accommodating and patient with our kids while we completed the order. Highly recommend this store and James.
We talked with Clayton here at the Pearland Parkway location. He was incredibly honest and accommodating, and we walked out the door with a price we were more than happy with. Painless experience.
At 1st i called on the phone spoke to sales associate Clayto E. Haley just to see the pricing and if it was worth my time. .He was very knowledgeable informative and polite. We setup a time for me to come try out the mattress we talked about. Once I got to the store he greeted me right way with the same respect on the phone. He showed me the mattress we spoked about. An I was very satisfied with the whole process.
John was super helpful and knowledgeable. I already knew I wanted to buy a purple mattress so I only went in to see the difference between the base model and the hybrid. Overall was in there 10 mins and very happy customer!