Mr. Khan saved the day! Quickly tested and replaced my battery while I waited with my 5 month old. Fantastic service to get me back on the road! Thank you!

I went in for a battery check/change and was assisted by a gentleman named Mr. Kahn. He was a knowledgeable, pleasant, and kind man who gladly assisted me with a battery change. We exchanged pleasantries and conversation while he was busy at work, and at the time of departure, he would not accept a tip for his generous work. He simply asked that I pray for him - so I did. Mr. Kahn, thank you for a great experience. Your individual worth is greater than the sum of your deeds.

This store is often lacking the products that I need for my vehicle, but the staff always makes up for it by calling other stores and arranging pick ups. I really appreciate their willingness to go the extra mile. Thanks

Not sure if I had bad luck but these guys wasted 4 hours of time. It doesn’t take long to check to see if a battery has dropped a cell and can hold a charge. Called to ask them to see how my battery was and was told it was charging. Came back after four hours to be told it was dead. Literally could have just swapped the battery out on the first trip and had my car working. Thanks a lot.

Bought a Duralast Gold battery in 2018. It was sluggishly starting my vehicle. My salesperson, Mr. Khan tested my battery and found I needed a replacement. No fuss/no muss/no charge. He even took out the old one and installed the new one for me. Super Service. he whole process took less than 20 minutes. I am a very satisfied customer!

Rene Gomez and Mr Khan did an awesome job helping me with a battery replacement. Best service at any autozone you can get.

Big Thank you to Mr.Khan at store 1410, thank you for helping us put in a battery! YOU ARE THE BEST AND NEVER FORGET!!!

Thank you so much Rene and his team for giving us the opportunity to have our fundraiser at yalls location. Grest employees and always helpful. I look forward to working with them in the future. You want great customer service, this is the place to come shop for your auto part needs.

The gentleman that waited on me whats so super nice and friendly would recommend shopping there

Would have been 5 stars for the cleanliness but I had to teach the employee about freon, I went in looking for 1234yf and the employee told me they dont sell the old freon anymore, and they will not be caring it. So I had to explain to the parts guy behind the counter what it was, why they would carry it and went and got it myself. We shouldnt have to teach employees at a parts store the knowledge needed to work there

I was greeted and helped as soon as I walked in. The cashier also went above and beyond to help me put my steering wheel cover on. Great Service, thank you !!

Could use a little more interest shown in customer wants.

Very helpful in finding the part I needed

This Is MY Auto Zone!! Everyone Is Mostly Wonderful, But By Far, The Very Best Associate Is Laurie! She Is Super Knowledgeable, Efficient, Friendly, And Recognizes Repeat Customers And Greets Them Instantly! She Is Thorough And Concise! If She Cant Find What Youre Looking For, It Doesnt Exist! Truthfully, I Only Use Auto Zone! My Information Is In Their Computers No Matter What Store I Go To. However, The Auto Zone At 2601 Main Street In Pearland Texas Is My Go To First!

Nice customer service. Better prices.

I stopped by AutoZone yesterday,after my check engine light came on.I was IMMEDIATELY greeted by a gentleman named LEO ( Manager) on his name tag. He immediately took me out to my car,to run a diagnostic check.The entire time we were at my car this very kind,knowledgeable man gave me tips& tricks about what to do to get the issue resolved.We walked back into the store and I noticed that Leo greeted EVERYONE he came in contact with whether is was a customer leaving or an associate coming on duty.Issue was detected and Leo immediatly gave me my options of what I needed to purchase and then he even gave me a plan so I could get my check engine light RESET.WOW.. I have been along time customer at AutoZone and even though this is NOT my home store I DEFINATLY will be BACK.Thanks AUTOZONE for having people like LEO on your team.SincerelyA HAPPY CUSTOMERMARY

Mr. Hector Alonzo has great customer service. He was able to look up the warranty on my used battery and was able to give me the full 100% amount of money back to me.

Sales person was very helpful.

Stopped by to get my battery checked and the gentleman working did not know how to operate the machine at all. I felt very uneasy as he was fumbling around with switching the leads back and forth and so on and so forth. Only thing that saved this from being one star is the lady working who knew what she was doing took over. Please do not allow employees who are not trained on equipment to use said equipment on people’s vehicles, especially if he has absolutely no idea what he is doing. Will be the last time I stop at this location.

The manager Mr. Gomez is sooo sweet and kind. He installed my battery with no problem.

Mr. Rene was extremely helpful today. I do not know much about cars, so I always feel extremely vulnerable when I have to go to an auto store for help on my own. Another worker started to help me but she was less than thorough and basically told me what to buy and I would have to take care of the problem myself and possibly call a tow truck. As I waited for my brother and husband to come to my rescue, I went inside to buy what I needed and Mr. Rene helped me. He checked my truck once more, even more thoroughly than before, found the problem and helped me out by fixing the problem. This was the best customer service I have ever received at this store... I hope he paves the way for his employees. I will not hesitate to come back to this store if I am met with the same kind of compassion and service.

Ricardo was great and helped me a lot.

Its a typical auto parts store. The staff has been friendly and helpful when I needed it. Thanks!

Love this store. The lady working was very helpful, but they were short handed. I asked anou TV employmentvn she said to go on line n fill out an application. So guess what Im gonna do. Great store tho and very helpful

Laurie has been wonderful and very considerate. Helps me every time with no hesitation. Thank you for all that you do.

I have never been treated as horribly as I have been today. I have always shopped at AutoZone and was a loyal customer for the last 20 years until today. I have an extensive history with this company and even worked for them for several years after graduating high school. I have never been so upset. The store manager was rude and even the district manager who said his name was Rene. I dont remember the name of the first manager that I spoke to.

Great price and deal on my new battery. Service was friendly and excellent. I love my Auto Zone!!!

Everyone here is always helpful and nice

Unless you bring your old part to compare you may end up getting the incorrect part. Its happen to me the last couple of times I purchased parts there.

Very frendly associates!

Rene just helped me with a new battery. Great customer service and product knowledge was outstanding! Always come back here!

A good place to get your parts .

Super helpful. Courtesy check engine light troubleshoot is great. Todd had it tested and identified without any wait. Store had a good supply of car care glass and interior cleaning wipes I needed too.

Good place.. nice ppl... Clean Store..

It was a okay.

In and out quick service.

Great service !!

It great friendly they help out a lot

Always great service from Laurie and Ditas. Theyre the reason I go to that location. Thanks for all you do!

The employees all have a glazed look in their eyes. As if they have lost all hope to accomplish their goals and dreams. Likely caused by poor upper Management.

Had a rude worker. But another worker helped me. Which was a nice worker. Instead of one star. I give three bc of the other worker that helped me. Gray shirt workers seems to be the rude ones. Just saying.

98% on point, my first choice

Needed help replacing a battery in my key fob and Laurie Quillen went out of her way to help and showed me how to do it in case I needed to in the future.

Had an issue with my car and made the decision to get a new part and the gentleman at the desk told me he could check the system to see whats up with it, I refused but he convinced me and we found out nothing was wrong maybe just overheated. He saved me about $200 I didnt need to spend will definitely come back here!

Great store. Very convenient location. Employees where awesome. Jose helped me find everything I needed at the moment. Will definitely be back.

Great service. Was quick.

Gordon Subject changed my battery today. He was very polite and helpful. I offered him a tip, but he refused and asked that I post a comment. I hope this earns him some type of reward from Auto Zone.

Competitive

My engine light was on, the employee checked my engine and all I needed was a new gas cap . Her name is Brandy and she was very nice to me. The next time I need something for my auto I will go back to this store. Thanks

Good prices and. Usually have what I need.

I just adore their management team. Juan Garcia is always so eager to help, knowledgeable, friendly, and polite As long as he is there this will be the only Auto Zone I will do business with! Great job Juan! Keep up the great work!

Great Service!!!!! Mr. Rene was Very helpful! Thank you I really Appreciate your help.

Great service!! They even replaced my brake light for me and showed me how. Thanks, Auto Zone.

Always helpful and normally have the parts you need.

Will you guys be able to align bike brakes?

They got the parts you need for less and sometimes you can get parts like control arms with ball joints for less than you can for just ball joints doesnt make a lot of sense but it does make a job cheaper and easier. more parts for less! staff is also very friendly and helpful

Nicest people ever. My truck was broken & I had to leave there. Very understanding toward an old lady👵

They were a tremendous help. They installed my battery in about five minutes. Great job.

I use to give Auto Zone all of my business. Not anymore. OReilly really helped me out when I needed it where Auto Zone would not. I dont take reviews lightly and dont like giving bad ones but this place deserves it. Dont bother, go some where else!!

People behind counter usually doesnt know what theyre talking about, although they can be helpful if you need something simple

Not impressed with this auto zone, on Saturday March 24th, asked about some touch up paint for our White 2017 Chevey Impala. was shown to the spray paint, asked if they had the pen and was told I dont know, I saw it showed it to auto zone employee to which he replied oh we do have it, there it is, no duh, I showed you where it was. I then asked the color I would need for my car, he said there are the whites choose one. Not very customer friendly or knowledgeable at this auto zone.

The staff here is friendly and helpful. You can trust staff here to drill down to the exact part you need for car.

Great Service

Helpful staff. Always friendly. The store is always clean and well organized.

Great service

I dont always know exactly what I need. Employees very helpful.

Very intelligent people to do business with thank you

I came to this AutoZone hoping to get a light fixed and I did get it replaced, the two guys that were there helped me out a lot and I wish I had asked for their names but I didnt think to... I went ahead and got my wipers replaced as well and me being inexperienced with these things received a lot of help even with that, so thanks again guys!

Ive been going to this Auto Zone for at least 10 years. There have been many employees come and go but none stand out like Rick. He is extremely helpful and always gos out of his way to help me. As long as he works there, this is the only Auto Zone I will go to!

They where nice an helpful to me.I would send people over there.put the price is a little high.but I need 3 new winsheld whispers 2 front an 1 back. But I guess it was whereth it.

Horrible service. Every other auto zone I go to, the staff actually helps you and walks out to your Car to see the problem. This guy told me to go check it myself so the customer behind me went to go check with me cause I have no idea about cars. He has no knowledge on a simple filter. Horrible customer service. Do not come here!

Ive been a customer at this store for 13 years the current crew sucks. The attitude and service made me feel as though they were trying to get over on me

It was good when I went employees were helpful with questions I had

Sales person was very helpful and got what I needed

Usually have what I need when I need it, and get in and out fairly fast.

Bought some safety strobe for my truck that were on clearance...17.50 plus tax and lady was very rude saying there is no warranty! I said ok and proceeded to smile..go home and plugged them in to aux port and immediately they started smoking! Unplugged lights and called them right away, she says I TOLD YOU NO WARRANTY! Good to know they sell u stuff that catches on fire and brush it off like its no big deal! Could of caught my vehicle or someone elses on fire very easy! Will not be shopping at autozone anymore period.im sure oriellys would love to hear this story! Lucky I dont sue them for selling me a fire hazard!

Awesome place and great people!

Cancer has grabbed this company and it is devouring it. This store was great, as well as the others in the area, but upper management ran off all the people who actually worked. Now their stores are filled with lazy people who have no drive, and cant get off their phones long enough to do what they are paid for. The employees move so slow they resemble sloths. Im surprised they dont have Moss growing on them, or dust build up on their backs. The rest of the employees have inadequate training to use the equipment that they need to know how to use to do the most basic tasks. The last time I was there, I overheard a customer with a newer civic come in for an alternator check. The customer said they just changed their battery and they want to verify the alternator is good. Being a mechanic, I know honda and other newer vehicles have to be put in a mode so the computer switches out of eco mode and switches on the alternator. Of course the Auto zone employees havent been trained how to do the simple task or been taught what to look for to identify if the vehicle has this type of system. He ran a test on it and of course it fails, cause the system wasnt ready for testing. They told the customer that its bad, and they need a new one. Thats a $200 to $400 alternator on vehicles with those systems. The customer was gonna buy one when I stepped in and put the vehicle in the proper mode and retested the vehicle, and of course it passed the test 3 times. Just to prove my point I put it back in eco mode and showed the customer where the voltage drops back down from 14 volts to 12 volts. The employees who actually work arent trained properly and are giving misleading information. Im gonna be giving my serious business elsewhere. Like NAPA, I suggest you do the same.

I called the store on my way home to check on a shipment. I was put on hold and I was literally still on hold when I drove into the parking lot and walked into the store over 12 min later. I was supposedly on hold so the worker could help a customer, but when I walked in there were no other customers.

Nice staff and efficient. Lots of help provided to customers.

These guys know their stuff. They are thorough and helpful every time I go in

Great diagnosis for a bad battery.

The guys at AutoZone were so helpful! Thanks

Quick service plus they had my gear box in stock. A life saver.

Very helpful customer service. Thank you!

Fast reliable service, almost never too busy

Quick and Great service.

I always find those needed items that I always need that are part of my dyi project. Its like a mom and pop shop

I hate this AutoZone, that is the simple way to sum up the loathsome feelings I have about this store. A more complete way would be to say that this store had some of the worst employees and customer service. Philip is standoffish and rude, and his attitude is like the small flame of a candle next to the enormous 5 story house fire that is Jills attitude and demeanor. I once purchased two disc rotors for my 1995 Nissan pickup truck only to get home and discover upon opening the boxes that one was not for my truck and had been mispackaged and the other had a deep etched groove in it. So I returned to the store rotors and receipt in hand to return the products and the associate I initially met with seemed hesitant but willing to perform a return on the products I bought, but complained because the boxes the rotors came in werent in prestine condition. I do not buy a product expecting to get a mispackaged product and a defective one and try to make a point to make sure the boxes are kept crisp and clean. So if you plan to purchase products from this AutoZone be sure to keep that receipt and those boxes clean and crisp so you can get your money back. It still wont be easy as you try to explain to Jill, they came like that mispackaged and one with a deep groove, only for her to retort, well the boxes sure didnt come like that! Save yourself the headache and hassle and go somewhere else.

The staff is always great, friendly to me!

Great customer service from the manager! Thanks!

Went to get an alternator they said they would order it and have it the same day by 6 oclock. At 6 I called and they told me it would be there no later then 7:45. At 8oclock called up there then they told me it was actually going to get there the next day. The following day went to go pick it up and it looks as if it had been dropped and cracked. WOULD NOT RECOMMEND DOING BUSINESS WITH THIS PARTICLEAR AUTOZONE !

Helpful staff, and timely service.

Nice folks very helpfull.

Great service!

Great 👌

We like AutoZone very much.

Staff very unfriendly. Thank God there are other auto zones in pearland. Ill never go to this auto zone ever again

Clean store great service

Great management team