Great service. I arrived late but I was accommodated and was treated so well. Everybody there was very considerate of my time. Henry was so helpful, I sure appreciated it. This will be where I go for my Audi services. I felt very comfortable and I am confident my car will be very well taken care of. Thank you!

So far my new Audi A6 has been a lemon.In the shop 5 TIMES in 5 months with constant warning light problems.While I regret getting this car, I received good service this time from Christian who kept me updated and was very professional.

Very professional and polite staff. Mr. Perez was very helpful. I had the pleasure of meeting the general manager of the dealership, Mr. Forutan, who was very knowledgeable and accommodating. A true gentleman. Highly recommended.

Quality care and very informative. Honest and helpful! Thank you team for great service.My service advisor Arnold Diaz was exceptional and helped me to get my service done accurately per my expectations. Thank you

Little neighborhood critters had chewed some under-the-hood wiring. The repair was not inexpensive, but that comes with owning a foreign car. Ian, the service manager, was extremely helpful and communicative each step of the way.

Great service and lots of space! They also will pay for your Uber if you drop off your car for service.

Professional and attentive service. Their new facility is clean and has an open view of the service bay. I opted to wait at the dealer while my car was serviced. My service advisor visited me several times to provide updates while I was waited, and answered all my questions.

Convenient, well-kept location. It was a pleasure dealing with everyone there who were friendly, efficient and professional. Christian helped me resolve the issue with my android auto (turns out it was my phone which needed updating). Each time I brought my car in I received it back in perfect condition, they even sent me a video of a full inspection of my car to make sure everything else was working correctly. Christian also arranged transport for me since they had to keep it for 2 days. I would highly recommend this service center to anyone.

That is my favorite Audi service center in the whole LA county. Always friendly staff and courteous attitude. They always do their best to take care of your vehicle in the best possible way. The new facility is huge. It is super convenient and hospitable.Service advisor Christian is young, but he already is a real professional.Mr Ramzi is very responsive and knows almost every customer in person.I feel that I have found right place for my Audi cars.Audi service center in Pasadena / Rusnak is like a second family for my cars. Thank you 🙏

Ramzi and Rudy were a pleasure to deal with and very helpful. They truly care about customer service.

Great service over the past 5 years

Audi of Pasadena was great! Christian my Service Advisor was very nice and courteous with keeping me updated on my car’s status while I was waiting. The Team also gave my car a small inspection while I was there. Christian made my experience very smooth and even gave me a pricing quote for service my Audi R8. The simplicity of just checking in at arrival to the waiting timeline was flawless not only because of how the Team was welcoming, but also the dealership was clean and impressive. The waiting area was nice and this dealer going forward will receive all my business.

Great team. Went in for parts and the parts counter reps were very helpful.

Another poor customer service experience from Rusnak. A place that is supposed to be the top end of dealerships continues to fail at what it is supposed to do best. Came in for a recall repair of our Q5, and although we scheduled the work ahead, they didnt have all the parts and needed to keep the car for a few days. When we first arrived nobody greeted us for quite some time, and the service lane was not busy at the time. Our purchase experience was poor when we bought the car here, and service is the same. You are an icon in Pasadena and should do better!

New facility is nice. Easily made an appointment for general maintenance. Dropped off my car and they arranged for an Uber to take me home and then later to pick me up to bring me back to the station. Rudy is very professional. I will go back again.

Uber was arranged and paid for to and from Audi Pasadena which surprised me due to the last dealership experience since I moved from NY to CA. The work was done in a timely manner even though it was a recall. The service was not lacking even though it was a recall. I’m pleased that Audi Pasadena takes pride in their workmanship and treats their clients with respect. My family has owned and leased Audis for a few generations. Audi Pasadena treats their customers much better than Riverside Audi. When I returned my last leased Audi to Riverside they would not make a simple trade for a trunk privacy cover for the sports rack on the new lease. They also leased a car that I could not mount a license plate to. I had to drive back an hour to Riverside to get them to put the proper mount on. I was not going to be responsible for putting holes in the front bumper. When I returned home to put the plates on the car, discovered, that I had to buy a whole plate mounting system because the holes didn’t line up with the plate without the cover plate. It was very frustrating that the service man probably knew that the front mount required the front frame to mount the plate but didn’t disclose this information. But frankly, I did not want to advertise Riverside on my car b/c of the poor treatment experienced after just leasing the car a few weeks earlier. Especially when my previous lease had the privacy trunk cover they could of swapped out. Well enough said. Pasadena is the Audi dealership to go to. Don’t bother with Riverside they are not customer service oriented once the car is signed for your on your own.

Ian always goes above and beyond to accommodate client’s needs. My son’s car had a power malfunction but Ian got me a last minute appointment for the next day to rectify the issue. While I was there, he recommended the front breaks to be replaced and it was done in no times. I also love the new building compare to the old location.

Appointment was easy to make. I arrived on time and just a brief wait time to log in my service. They provide Uber ride to be back at work place. The service rep was professional and courteous. They even gave me a nice car wash.

New facilities are impressive. It was quite busy when I showed up for general service. The customer lounge was not yet open so ended up standing around for about 20 min. They did have loaner car ready for the day and got the work done within hours. Henry the service manager is really great.

Ian De Los Reyes always does a great job getting our Q7 serviced at the lowest possible cost.Always a fantastic experience.

I was interested in Q5 and called in to schedule an appointment, the front desk was able to fit me in an hour later to meet with the brand specialist. I walked in and greeted by Rick with a smile. He showed me several different Q5 options with patience and great knowledge. He was able to show me the financial breakdown of the cars and I am very happy with his services. I highly recommended Rick and Audi Pasadena.

From my phone call for the appointment to the excellent service, I received five star VIP treatment from everyone. Rudy explained everything in detail and we also discussed an extended warranty

Would be 5 stars but had to wait long time to get service even with an appointment.

Anthony has always gone out of his way to help and treat me with respect. His professionalism is outstanding.

They went out of their way to be accommodating and helpful. The service was excellent and the car was worked on promptly.

Good service and recommendations for the next service needed highly appreciated.

I was on a road trip and my car had multiple check engine lights come on. Christian prioritized the diagnostic for the vehicle to ensure I didn’t have to extend my trip.The service team was able to quickly adjust a hose and get the car working perfectly. It was such a relief. Definitely recommend this department and specifically Christian.

Rudy was very professional & honest about my car’s needs.

Rusnak Audi Pasadena really cares about customers and puts excellence in service first. High quality vehicles require a high standard of care. You can trust your Audi to the Rusnak team, they will make sure it is in great running oder and treat you with kindness and respect.

They were professional and helpful, the facility was beautiful and clean. I wish I would’ve came here to purchase my Audi their service was incredible not like the dealership I purchase my Audi in the valley.

Henry Perez was courteous and communicative. Helped me get squared away and provided great support.

Rudy was great! Very professional and honest! He definitely is an awesome addition to the Audi team!

Christian was very professional and his responses were prompt and detailed.

They agreed with me that new tires were a good idea. They found the brakes not in need of replacement. Very courteous and responsive.

Everything was excellent from beginning to end including Rudy’s attention to detail and keeping me updated. Using Uber to get to and from my office also worked well.

Big thank you to Henry at the north Pasadena Auidi! The whole experience was enjoyable and very professional ..I was given a loaner so It saved my day !

Professional efficient service, Ian is excellent with

I recently moved to SoCal, so I was on the hunt for a good dealership where I could service my AUDI from time to time. After reading the reviews online, I decided to get my car for a recall service at Rusnak Pasadena. Everything went well until I dropped my car for the service and was told the car should be ready for pickup by 5:30 pm. In my past services, the advisor would call or text me to inform me on the status of the car and when I can come and pick it up. Since I was getting my car by the evening, I made some plans to go to the valley. By 5:30, I didn’t receive any communication from my service advisor, so I called and texted him to check on the status of the car so I could pick it up but he didn’t respond. I called the service department and they told me that they will call me back with the status of the car. After 30 minutes had passed, I decided to go to the dealership and check on the status. When I reached there, the service department was closed and the car was locked in the building and I couldnt get it. I didn’t receive any type of communication from my advisor at what time the service department would close or to let me know if my car was ready to pick up. It was very frustrating to cancel my plans and to take uber to different places that night, despite owning an AUDI. Will definitely go to other service centers for my future services.

Service staff are all helpful, very polite and keep you well updated on your progress of service

Hands down is one of the best not only one of the best the only best service Ive been to and Ive been to Calabasas Ive been to Rusnak Westlake Ive been to keyes obviously for me is the worst and Rudy service advisor should actually be number one guy over there hes taking care of me anytime I need it he books me in gets me in and out and takes care of my issues. But the staff there including other services advisors are all top one Apeople they will help you

After alignment, car still pull to the right, need to fine tune the alignment again, also the tech make a scratch on my steering wheel, need more training

Christian could not have been more professional and courteous, my frustration is with the maintenance experience itself. I just purchased my A6 two months ago and it was pulling noticeably to the right, so I made an appointment for 9:30 on a Saturday morning to have the alignment checked. I was given a wait time of approx two hours. Three hours later I finally inquired as to the status and I was told they would check so I returned to the waiting room. A few minutes later I received the courtesy “text” that my vehicle did in fact need an alignment adjustment and would be ready in 30 minutes. More than an hour later I inquired again and was told my car was being washed and Christian did his best to retrieve my car as quickly as he could because I was about to miss my second vaccination appointment and I never expected that I would still be waiting more than four hours for this work to be done, nor was I given an accurate timeframe to begin with. I’m pretty certain no one had even looked at my car or started any work until I inquired after three hours of waiting. I’m a loyal Rusnak customer but this experience was very disappointing.

Henry has been my advisor for years. I trust him. He is outstanding! He is the best!

I’ve been seeing Christian Pompa for the last 3 years and every time has been superb service and professionalism. Will always come back

Purchased a Certified Preowned (CPO) Audi with 10K miles from them a few months ago (Feb-2021). Before the purchase, I was told they did a full inspection, replaced everything that needed to be replaced, and everything checked out. Fast forward 2 months (and 600 miles later), my brake sensor lights come on. I take it in to another Audi dealership closer to my house thinking it was just a sensor issue. I was informed that not only did the brakes need replacing, I also needed 2 brand new tires. The Audi dealership told me that they were very surprised the Pasadena Audi didnt replace the brakes and the tires before selling the vehicle to me.In my eyes, thats as dishonest as it gets. My mistake was actually TRUSTING this dealership. I would highly NOT recommend anyone buying a CPO from this dealership.Update: Ive talked to the used car sales manager and hes told me to provide him with the invoice when the repair is done (repair done at another Audi dealership). Ill provide update on what happens.Update: spoke with Ramzi (service manager) and he sent out a check to reimburse us for the costs. Despite the initial hiccups, I’m glad they made it right for their customers.

Anthony was very helpful in replacing my rear window wiper & license frame bracket

Check engine light came on. took my audi in for an inspection. the issue was resolved quickly.

The service light came on. They were great. Called to make appointment and they got me right in. They reviewed the car and got it back by the end of the day.

I leased my car from Rusnak over the summer. I now have two campaign codes for my car. I called on a Thursday to schedule maintenance. The guy I talked to didnt know what a campaign code was, I dont either, thats what the Audi email said. A campaign code is a recall, two minor issues, no big deal. Finally he got my info and said a service person would call to make an appointment. Monday afternoon I still had not heard from anyone so I called and asked for the service manager. The first person hung up on me. The second person gave me a bunch of attitude about which car I was calling about, I didnt even understand what she was asking let alone why she was yelling at me. I only asked to speak to the service manager. I called back asking for the general manager and left a voicemail. The service manager finally called me back a couple of hours later but I was busy. I called the next day and left a message, so this was on Tuesday. Today was Thursday, a solid week has gone by and I still dont even have a service appointment. Hello Keyes Audi, you are my new service provider!

Love Pasadena Audi — always conscientious, on time, and present. Thanks to George, Christian and the team.

Serviced my car and broke radio/speaker and now they want to charge me to fix it.

Excellent communication. Repairs completed as promised

Great experience. Made sure my car was safe to drive.

Having owned every BMW and Land Rover I ever wanted, after buying my first Audi I will never go back. The staff At Rusnak Audi is amazing, genuine and provide the best service I have experience thus far.

Great service thank you. Very professional

Great facility and very attentive, personalized service

👍

Christian was professional and communicative!

They did an excellent job in diagnosing and repairing a problem I was having with my suspension.

Great, Armando is the best!

The staff is friendly and helpful and honest.

Always perfect service!

Great experience with a safety recall

Great service and staff

Henry is the best!!!

Awesome

Very professional.

Responsive most of the time with a misstep on my last visit which was unexpected- I was told the service manager will contact me to soothe things over and I’m still waiting for that call. The lead service tech did offer to give me a full tank of gas as a consolation however I already had a full tank.

Excellent service

The service is good 👍