I live timberland they are the only brand of shoes I buy. This store has a great selection and the sales person who help us man he was awesome. However I have to give 3 stars and not 5 because their was a blonde girl who I think was a manager that also assisted us and she cam off as rude and totally not caring at all. I always believe in treating sales people with respect and was being nice on my end but interacting with her was like rubbing my face on sand paper. She was also super blunt and dismissive.
Great customer service from Allen. Allen has great product knowledge and shared with me key information about certain shoes, the trend of when to buy them and just a great personality overall! This why I am giving Timberland at Garden State Plaza a Five Star Rating! Excellent Customer Service. Excellent product knowledge. Allen deserves a promotion if you ask me! 💯👏🏽🙌🏽
Purchased boots here, and the cashier AD helped me with details for great comfortable boots for long periods of time. Ultimately chose Mt. Maddsen hiking boots, as suggested. Great feel, and its like a bed for my feet. Also donated a dollar for saving the trees, because I am all for that. Still cant believe how good it feels on my soles.
Alan was so nice and very fast. He helped us exchange our online order, find a good fitting pair of boots, and ring us up all under 10 minutes.
I was looking to purchase some boots and the two employees were gossiping about customers at the cash register. They didnt even care to ask if I had any questions or wanted to try anything on. I would physically have to continue walking up to the register to get any sort of help. They were obviously very annoyed that I was interrupting their inappropriate conversation. I felt very uncomfortable as they treated me like I was a hindrance.I was finally able to make my purchase but heard them snicker on my way out. The overweight black lady was very rude. Everyone in the store needs to be trained again on customer service!!! I am personally a fan of Timberland products but this store is an absolute wreck. I WOULD GIVE NEGATIVE STARS IF POSSIBLE!!!
Even though the store is not as big they treat you with kindness and exercise patience during this pandemic. I liked the experience I had would definitely recommend 👌🏾
Nice store helpful staff. Got a good pair of boots and was helped very fast.
Nice place but limited size selection
The inside is very nice and clean, and Employees are nice
Mostly fashion boots not work boots
Quality outdoor themed clothing. It is also a bit pricey. Nice selection of footwear and jackets. Great place to browse. No pressure from the sales staff. Located on the main level near the food court rotunda.
Great staff, very helpful and friendly! Helped me out right away and with caring intentions to my needs for a present for someone!
Great customer service.
I came to 2 time here but they are still closed to store if you are looking to online it’s look like opening
Love Timberlands for my work boots. Overpriced company store. I do better online.
I love Timberland and I always stop at this store when Im at the mall. The staff is friendly and helpful and the selection is great
Rude, unprofessional, slow service. Expect simple transactions to be an excruciating experience. Employees behave as though customers are a burden for their store and a distraction from their non-work related conversations.
The place is a rip off. You can get the boots cheaper anywhere, even from the timberland website.
Good crew, nice place for all your timberland boot needs
Its Timberland. Youll like it if you like Timberland apparel.
Customer service could have been better
The gentlemen that helped me was awesome
Service with a smile.
Great customer service thanks!
So many to choose from. Took me a while to actually pick
Great shoes, nice people
No sales extremely pricey, would rather purchase Timberland elsewhere
Quick courteous service
Very expensive and not much in stock
Boring ... the North Face store is better
Great shoes
Not a large selection of clothes but nice selection of boots
I love the shoes collection
Great products great prices
Expensive and no support
Very friendly, willing to help
This is expensive store with friendly staff.
Good customer service
The store looks good
Awesome clothes
Excellent
Excellent store very good boots
High quality shoes and clothing.
Very good prices and the quality is excellent
Very good 👌
Beautiful and comfortable shoes, but also rise accordingly
Many styles I recommend
There are good shoes
Do not miss him
I would like to buy everything