I have known JJ the store manager for a long time which is why I choose this Verizon store. JJ always provides the best customer service.. I recently visited the store to see what we could do about my moms iPhone. Today I had the pleasure of working with Frankie. He listened to me and gave me options. Verizon has a great buy back program. We took advantage of the buy back program and also got a newer android for my mom. Frankie provided excellent customer service. Thx Frankie!

Great service! I got a good deal on a phone they didnt have, so they help me find a good phone and still help me get the deal. Thanks John!

Callaway Verizon has the best customer service!!!The sales team is awesome!! They can handle anything!!!Just got my I phone 13 pro!!! Super exciting!!!“JJ “ handle the whole process with my switch from an android with ease … He is very professional !!!I have never had a bad experience!!!

The customer serv. rep was very knowledgeable about the product and took his time with explaining my options and totaling out my payment plan.

Went to Cellular sales to switch over from previous carrier. Spoke with JJ and he got my family and I 4 new phones and a great plan to please us all. We are very excited with our service and very happy with our plan. JJ went above and beyond I felt like to get us going after I was already stressed with previous carrier. The switch was 100% worth it.

Super helpful crew working here! Theyre dead set to make sure you leave happy!

By far the best Verizon experience to date. The staff were helpful and knowledgeable about Apple watches and fixed us right up. Best thing ever, to walk into a place and not require a mask. Thanks guys!!

Very helpful and friendly staff. Great place to do business.

I had such a great experience at this store! JJ assisted me and he was so patient and helpful; he answered all my questions and set my phone up perfectly. Highly recommend this store!

Ryan is great! Great Customer Service. 10 out of 10

Xavier was very helpful, I smashed my phone today and he helped me get my phone paid off and with a new phone quickly and stress free

BUYERS BEWARE......I just got my bill and Im so up set! I just found out the phone the sales man said would be free if I added a new line for only $20 a month was not FREE! Also, I was NOT told about the phone number change charges to my account for 2 phones number changes $27 each and an additional activation fee on 2 new upgrades phones $40 each. I wasnt even explained about the 3 set up fees of $35 from the store (not Verizon) until he had me sign a little electronic black box, then after printed out a sales receipt. I didn’t complain about that because he DID do a lot to help me set up all 3 phones and I felt that was fair. Which I paid right then. $360 (set up fees for 3 phones, 3 cases and 3 screen protectors).Then when I got my bill it was $372 more!! I only expected it to be $99. ($20 a month for 1 new line, $17.50 X 2 for 2 new upgrades phones and $45 for insurance on all)Here I where I feel mislead and even tricked..... after signing the electronic black box he handed me a two page receipt which I thought was all I was supposed to get but obviously the sales guy was suppose to give 3 new contracts with all the details. Which, if he had I would have realized he never told me about all these extra charges. Especially, where he talked me into adding a line and I was to get a phone for my handicapped disabled mother for FREE. I would have never added that line because she already had a phone with Boost that was working fine. I was just trying to put her on my plan and save her a few dollars since she is on a fixed income.BUYERS BEWARE......make sure you get all contracts upfront, read everything before signing a little black electronic box!!! Not just a sales receipts. Dont just believe what the sales man tells you! Trust me he seemed so knowledgeable, honest, upfront and nice.I spent over an hour on the phone with Verizon trying to figure all this out and came to the conclusion I was already locked into 3 new contracts for 2 years and couldn’t do a thing about it. The only thing the nice lady on the phone Diane from Verizon could do for me is give me a $60 credit. So, now I’m paying on a phone I didn’t even need for two years. WOW!!!If you look at all my other google reviews you can tell I’m not a person that normally complains or slams a business on purpose. I just feel very taken advantage of!

I ended up at this store last year during COVID lockdown because nothing else was open. Let me just say, with the level of service I received from Jeff I will NEVER go to a corporate store again. I have been back in 2 more times since and he has rocked it every time!Thanks Jeff 💥

Great experience with Mr. JJ,great guy really seems to care,look forward to returning to that store to add a line later this month!!!

Callaway Verizon are the best. Always get great help and their works friendly and always smiling.They are always willing and eager to help.Callaway Verizon Store.... they are the best!!!

JJ was great to work with! I highly recommend this store!

From start to finish(or should say infinity) I love both beach store by Home Depot and the one in Calloway. The managers and staff is why I always ONLY DEAL WITH THESE VERIZON GUYS. B J Coleman, josh and Xavier your customer service speaks for itself. I own an air conditioner company and have only dealt with BJ no mater what and wait for him no matter what I have to handle or what days he’s off. After BJ being out he lined me up with Josh which by the way is top notch as they come too. Due to my son being eager for phone I had to deal with some one née and wasn’t happy about it at first with my son not waiting because they were off. After dealing with someone new Xavier I was very pleased as if it was BJ or josh because the customer service was exceptional. This is why I Send Everyone I know to you guys. Thanks BJ for the years of dealing with me and my MANY PHONE ISSUES. I really appreciate the way you corresponded with both josh and Xavier to make sure I was taken care of and that’s why I only deal with you.Thank you Verizon for having qualified experienced and friendly staff that are always there for me!!PAYTON DAVIDSONPAYTON AIR INC.

Callaway Verizon is a great store. Great people to help you with your cell needs.. Never fine bad attitudes Im there. All my fily goes there to them. JJ is the best

The Specialists All were eager to speak with me numerous visits and explain why the contract was different than my verbal consent ato sale. Thanks for validation of my concerns, with professionalism and PATIENCE.🌟💯What I was told by the sales Representative Derrick, and Frankie, is not the contract. A contract binding with in 72 hours of nearly half of my income for 24 months. I would think a 💍 would be in order😊 It is great product and network coverage. Wooohoo!

The Verizon Store staff were professional, knowledgeable, and extremely helpful. My highest recommendation and compliments for a job well done.

This Verizon store I have always received top shelf customer service. Been doing business with them for close to 10 years. You can buy cell phones anywhere but the service here is the best! Thank you Jeff Johnson for always getting me the best product that meets my needs. 10+ rating!

I used the Callaway Verizon location, all employees friendly and courteous.I made an appointment with Danzelle, he came in on his off time to accommodate my schedule. Fast and painless phone upgrade, he had an assortment of covers and screen protectors already pulled for me to choose from. He also ensured I got the Max. exchange price and discounts towards my new phone . Highly recommend you see Danzelle on your next Verizon visit. He does work a PC Beach store also, call for his schedule.

Will was very helpful, friendly and knowledgeable. I enjoyed meeting him and working with him.

I needed to upgrade my phone and add a phone line. Ryan was extremely helpful and got us the best deal. He was patient and explained everything clearly. I didn’t feel pressured to spend more money or buy something I didn’t need. By far the best experience I’ve had at any Verizon retailer.

Very clean and nice store! Xavier was very helpful!

Been a customer for 5 yrs now and only had a few probs with previous management, but it has since, went above and beyond to help me out thx verizon

They always have phones in stock with knowledgeable and nice sales people. One of the better Verizon Retailers Ive been to.

Excellent customer service!! I worked with Xavier the other day and he helped me transfer from my android to my new iPhone OVER THE PHONE! He made it so easy and was very friendly and patient. I loved that he didn’t mind helping me over the phone with my busy schedule. I can proudly say he is hands down the best Verizon employee I’ve ever dealt with. I highly recommend speaking with Xavier if you need anything! Thank you again!!

Very professionalGood experience with rep

FRANKIE @ Version on Tyndall Pkwy in Panama City fla. is the best sales man. I appreciate all of the time that he invested in me @ 7:00 pm last night. He knew what phone was best for me to buy after I explained my phone problem with Sprint after 16 yrs of service. I just wanted to send a shout out to FRANKIE. Thanks

My wife cracked her screen on her S9 edge, So it was time to upgrade. There is a big verizon store just a minute away from her work on 23rd street just infront of Home Depot. We like to look at touch/hold the phone before we buy one for around a 1000.00, but not today! We arrived at this store on 23rd street and a big angry guy with a mask meets us at the door. I said meets not greets. He said with frustration DO YOU HAVE A APPOINTMENT i explained we did not and didnt know we needed one, but just wanted to upgrade a phone. They only had one customer when we arrived, but anyways. Then he continued by stating the wait would be too long we need to order online what we want. And could pick up curbside our order when it was delivered.Made sure to tell me that we ourselves could set the phone up because they dont do that here anymore so we went left. I remember seeing a Verizon store just down from my job in callaway. So we arrived at the callaway store and walked in, all 3 employees greeted us and said we will be with you shortly. Each one was busy with a customer. After about 5 minutes of browsing, this young lady approaches and asks if she can help. Thats when i met Gabby(hope I spelled it correctly). So we explain to her my wifes phone is cracked and would like to upgrade her phone. She talked with my wife and found a phone that she liked, and also made sure they had in stock so she could have a phone when she left. Gabby was so nice with the whole process, she even talked me into buying a new phone and I really didnt need one. But Im glad I did!From now on we will be doing all our business and telling friends and colleagues about our experience with both stores. There are already alot of decisions to be made when buying a new phone. The last thing I need is someone treating us like a burden when we are about to spend a few thousand dollars on a few phones and accessories. Gabby made sure we were taking care of and did it professionally, Cellular Sales in Callaway on Tyndall Parkway is the only Verizon store to go to when you are in Panama City Florida.

JJ was amazing. He got me set up with my new phone without any problems. Very fast and friendly service!

Ryan Brown did a great job helping with service and finding resolutions to our phone problems. He is an asset to the business.

JJ was absolutely wonderful in making sure I got what I needed and understand exactly what my price and bill would be in the future. I was extremely pleased and happy with the service he provided.

Xavier helped me with porting from Straight Talk to Verizon. He was professional and full of knowledge on all the latest Verizon products and services. I’m extremely pleased with the affordable service and new device I purchased from him. He was able to transfer all my data with ease including my apps like Facebook! Best experience buying a phone I am going to recommend to my friends and family!

Always complimented with terrific service. Jeff Johnson always goes above and beyond for his customers to make sure they are well taken care of and satisfied with their purchase. Not only does he care about their satisfaction but he is very knowledgeable and always answers every question you may have to make sure you understand! Highly recommend this store!

Bought a new LG V60 ThinQ smart phone, getting a dual screen with a promotion. John Huffman is the man to talk to. Knowledgeable of all phones and plans, found the best phone for me, even if it wasnt what I came in to buy because it was what everyone else was buying. The LG fit me better. AND he found an over 50 unlimited plan for us. Amazing customer service skills. Hes a RockStar!!

After trying to get me to buy a phone I did not want and explicitly said I did not want they promised I could trade in my old phone as long as I could get it to turn back on and show it had been reset and find my iPhone was turned off. Having spent a month trying to work with my phone to keep it on long enough to do that I brought it in and was informed that that instruction was indeed wrong and the phone had to be functioning as normally. Wish they could just be honest to save everyone time.

I was with straight talk for quite a few years and got sick of how sometimes I would not receive text messages. I came to the Tyndall Parkway Verizon and I called and they said they were happy to help me. They made sure I had everything I needed. It was so nice. I appreciate all the help I got considering i am young but not to knowledgeable on technology and phones. In my book out of a 1-10 the help was a 20. Awesome service!

J? the guy up front was fantastic! He helped us very quickly and guided us to get great deals. He gave us pointers to charging the phones as well as autopay. Very knowledgeable!

I met with Jeff Johnson at Cellular Sales in the Callaway store today. He had some great advise on how to upgrade my phone to the IPhone 11 that I wanted. He handled all the details of the upgrade efficiently and quickly. My long tenure with Verizon Wireless is largely because of the excellent and professional service Jeff has provided over the years. He moved my entire business to wireless under a great plan that saved me Hundreds $$$ yearly from Comcast business. I highly recommend Jeff to you. Hes very busy but well worth the wait!

Jay Jay was more than helpful. He took time to explain how the phone works. He wasnt just a sales person. He seemed to actually care. I would recommend others take notes on true customer service.

Jeff and the staff at Cellular Sales go above and beyond what would be expected of them. Every time I go into the store I and greeted by smiles and I have always left satisfied with the level of service. Highly recommend them.

Our salesman, Jeff, was amazing. Very helpful. Went above and beyond to help us. Highly recommended.

Very polite. He was able to fix the problem with my phone. He knew what he was talking about.Really appreciate his assistance.

JJ, the sales reprensative, is very knowledgeable and has a great personality. When I have issues with my phone or want to upgrade I alway deal wih him. If I can I will wait for him at the Callaway Verizon Sales Center. Keep up the good work.

After a lot of consideration I spent $1,200 on a Verizon Ipad Pro 2020. I use it for work. It is under warranty. It broke after only 3 mo. I patiently called the PAnama City Verizon as listed on their web site.... for days... no answer or I was re routed to a chat bx who didnt have a clue.!I tried to go in person today during my 1 hr lunch break... out in the Heat..someone finally came to the door and I simply asked for a bx to mail it to repairs. The blondish lady was very Rude said I had to make an appt. So I am now 2 weeks without my ipad and jo way to get it repaired. Verizon has gone way down hill. Ill never recommend them to my co workers friends or family. They dont get it

The lady who helped us was great

Customer service was terrible and no information was pulled up on their computer about my account and they did not resolve any issue or problem that I had on Sunday. The two that were working were making hand motions to one another regarding my conversation just very rude.

Again, Jeff helped me out with his great team. Thanks a lot.

I visited this store about one year ago and did not have success in getting a new phone.customer service was poor then. I wwlked in today and was greated and had outstanding service. I would highly recommend it to anyone else.

Jj was excellent very helpful

JJ is an awesome salesman and bundled a new phone, tablet, and accessories in short order. He explained everything so well that I immediately knew he is extremely knowledgeable and answered all my questions about my equipment here as well as with my mom in another state. With COVID-19 stay at home and teleworking with a government laptop I use my jetpack to get the laptop brought up. I have been a Verizon customer since @ 2000! SJS, Panama City FL.

Best experience with Verizon ever by far. John was my salesman and I couldn’t have asked for more or better service. He made sure every aspect I was concerned with was handled to the fullest. Made the extra phone calls. Went over numbers multiple times to ensure everything was clear. And most of all, he established fantastic rapport. This guy is what a representation of Verizon should be.

We needed to get an iphone and ipad updated and went to Cellular Sales in Calloway, FL. This was our third trip to this store and each time the service was excellent. Today John Huffman spent a lot of unhurried time getting the updates done, getting my husband a new iphone 11, setting up the Hum in our Jeep, and getting us a better unlimited program. He answered all questions, took care of all glitches in changing plans, reprogrammed the new phone and was a delight to work with.The store was busy, but we never felt rushed. We have been Verizon customers for 6 years, been in a lot of Verizon stores, and Cellular Sales in Calloway is the best. Thank you, John Huffman!Ann and Pat McFadenMexico Beach, FL5/21/2020

We went in to activate a gifted Phone, Chris tried but it wasnt a Verizon phone so it wouldnt work. Chris was very kind and extremely helpful. My son and I not only have wonderful new phones, but they are working perfectly. He presented me with a plan that stayed within my budget and helped me learn how to use the new device. The service Chris has provided is exemplary, I love this store!

JJ is my go to every time I have a problem or want. Hes always been polite Ive enjoyed his profesional mannerisms. Ive been using him now for over 4 years. Thank you 😊

Offered great deals! 10/10

Great customer service! Assisted right as I entered the store. Helped me choose a phone that was a good fit for me. Explained well and answered all questions I had. Transferred all from my old phone. Good experience.

Will always provides excellent customer service for all our cell phone needs! Hes very knowledgeable and explains everything very well. He is always available if we have any questions at anytime about service, sales and promotions. We look forward going to see him when we need another phone or plan changes. Thanks Will!

Being new to the area, we chose this store based on reviews and we are so glad we did! The guy who helped us, John, was super helpful. We had a lot of changes to be made to our account. He explained everything to us and did the best he could without price gouging us, which in reality is what I was expecting. We left the store without a hole burned into our pockets, but instead with nice new phones. We will always chose this store in the future!

First time visiting. Amazing place and great staff and service!!!Thanks so much for the quick service and help JJ!

I can honestly say that Cellular Sales is by far more customer-oriented than the corporate stores! John went above and beyond on several occasions to help me. Twice now he has met with me on his day off and handled my issues, JUST TO ACCOMMODATE MY SCHEDULE. Grade-A customer service and the level of professionalism was tip-top!

David was very knowledgeable with Verizon phone. My phone had really messed up. I took it to best buy and was told I would loose all my data and they did not want to help me. David had my old phone fixed in less than 45 second. He was very polite and patient with me. I decided to upgrade my phone and David was very helpful in making my decision. David Bailey is a great asset to your company

This is the most helpful honest store the people help me find the right plan at the right amount of money worked very hard to get me what I needed cant tell you how much I enjoyed coming to the store been a customer for years and even though I live 40 miles away from this store I still come back here

Jj has been our used car dealer from the past. He is now our new phone dealer/sales. Rarely do you find someone that, yup, Id buy a used car from this guy to, yup, Id buy a really expensive phone from. Done both. Me and my wife have been very happy with the sales and service he has provided. After the hurricane Michael, Verizon got bashed hard. No service for days, not an easy time to work in the cell phone business. Took a while but Verizon got things going again. The only way we could use internet was wifi hotspot on Verizon service. So all in all, Ill keep using the service. Very happy with provider and service providers. If you want someone who wont leave you with buyers remorse, hit up J.J in Callaway, Florida. Outstanding! John.

My family and I have been coming to the callaway Verizon store in panama city florida for years. we love coming to see JJ he always has an amazing personality and insures that we are getting exactly what we are looking for. I always recommend this store to my friends and especially to come in to see JJ.

I was barely greeted as I entered the door. When a representative opened up, I was great please tell me you are buying a phone today. When I explained that I had a problem with my current phone I was told to call the warranty department. I ask the salesman to please call them. He dialed and handed me the phone and then continued to complain with his co-workers in the background about how many hours they had left in the day.

Will has been handling my business account for a few years now, and I have multiple lines. He keeps us up to date with the best phones and services. Theres never been an issue he hasnt been able to solve. He even comes by my shop when I am needing assistance, or just to stop in and check to see if we need anything. Hes absolutely amazing!

John was absolutely GREAT. I have worked in retail for over 20 years. Great customer service is hard to find. I made some changes at a Verizon advantage store and my account is totally DISadvantaged now. The whole experience in this Cellular wireless sales 1000% better than my experience in the other store. This is now my Verizon of choice, and being a business owner, I will generate quite a bit of revenue for this company. Its a pleasure doing business with someone who actually knows what they are doing. This young man should be training all Verizon store employees, the proper rules of outstanding customer service. I will return. Thank you, John.

David is extremely helpful and knowledgeable! He goes above and beyond to help with any issues or needs! He had so much patience with everything and has such a wonderful personality! Highly recommend David!

Awesome service! If you need a new phone or just want to switch to Verizon, come into this store and ask for Matt. He is THE BEST phone sales man ever. I will be going back to him to upgrade another phone on my account soon.

My experience with Xavier was phenomenal, he was so genuin and professional. He guided me through every step that i needed to take during my purchase aswell as helping me with a new line setup. Top notch gentleman 👌🏿

David was excellent. I went in to the store to Upgrade my sons phone and left with a new phone not only for my son but for my husband and for myself. David took the time to explain each of the phones and my Bill and answered all of my questions. David was a very polite and courteous sales person.

I came into see David about upgrading my phone and he made a great recommendation to edge upgrade. I got a brand new very durable smartphone with no contract and low up front costs. I also took advantage of their tablet promo and purchased an android tablet. The reps that work at this store are not only knowledgeable but patient as well. They have earned a customer for life.

I had one of the BEST costumer service experiences Ive had in a long time. John Huffman went out of his way to apply a discount, and really went above and beyond. Would definitely recommend.

So glad the store was open! I dropped my phone and shattered it and JJ was super helpful getting stuff upgraded and new probes, even adding a line and screensavers and cases!

Needs more workers, but the ones they did have were so helpful!!

Due to a sad shattered screen we needed to come in and get a new phone. Normally going to a Verizon store is a dreadful experience but this was a very pleasant environment. Nick was extremely helpful without being pushy and we even talked about marriage and babies. Felt very welcomed and we got the new phone we needed in a very timely manner. I would recommend coming into this Verizon store for cell phone needs!

Great bunch of guys

Xavier was exceptional!! Very helpful and answered all my questions!! I Didn’t feel rushed while making my purchases. Very professional! Definitely going to this Verizon for now on.

Will was so compassionate and worked extremely well with all customers. All the employees joked around and made it a more comfortable environment. I love getting help from this store!

David provided excellent, professional customer service. He was able to repair one of my phones which I was told could not be repaired. He is honest and trustworthy and kept me in the Verizon family as a happycustomer. Wil be back to see him with any future needs!

We went to Verizon today to update our phones. Jake helped us and was very wonderful! He was very friendly and even gave me his personal headphones! Great customer service. 5 stars!

Dont waste your time here. The salesmen will lie to get you to purchase a new phone. I was told my phone had just come on the market when actually it isnt even being manufactured any more!

Ive been dealing with John for a couple years now and he is always extremely helpful and knowledgeable. Any minor problem Ive had has been resolved quickly and professionally. I would recommend this over any of the other Verizon stores Ive been too!

Chris was a pleasure to work with being a senior citizen he explained everything to the T and made the whole cell phone process a breeze. Got my new service ported over from my old carrier, set up everything on my new phone and even did my rebate paperwork for me.I highly recommend this location for their level of customer service and knowledge.

David was the most wonderful help. We bought a new IPhone. Got home and the mail program wouldnt work. Spent an hour with the email provider. Wouldnt work. Went back to David and he fixed the problem!!David has a great personality and easy to work with.

David was extremely helpful after returning to the store for help. He explained everything and write down detailed info. Im finally happy!

John was very helpful. The store ported our numbers and transferred all our data and got us some good promotions.

Steve was very helpful with my upgrade. He definitely went the extra mile to be sure that I knew how to operate all the new features of my new phone! I would certainly shop with him again!

John did a great job helping our dad replace his iPhone. And, giving us lots of tips! Very friendly, efficient and helpful!!

From dropping and breaking my screen to glitches on the phone. No matter the issue I always receive the utmost respectful and professional customer service possible. William Wady being a great example of that service. He always has answers, explains everything in the best way possible,and very friendly. I always get great service everytime I enter his store usually! Thanks Verizon for saving my butt multiple times! Thanks Will for always being awesome!

Tammy Pennington provided me with fantastic customer service! She helped me upgrade to the new HTC One M9 without any troubles. She even offered me great advice and cared for my situation. I would recommend this store and employee to anyone.I was helped out by a man named Nick.He assisted my mother and I with combining our cellphone plans into one plan.He did not try to convince me to stay on my own plan, he understood that combining our plans would save us a fair amount of money a month and helped us in every way imaginable.I was going to switch my cellphone service in April of 2015 to save money, but now I will stick with Verizon seeing as how I was able to go on a family plan without loosing my ability to upgrade next month.He also gave me his number to text/call about the new HTC One M9 that comes out next month, although I will not need to contact him because I can search google myself for answers.I can see how offering his work cellphone to his customers for help and information can be useful to people who do not like to search for answers themselves. It is a very good business practice on his part.His co-worker was also a kind man.

I really appreciated all the information and assistance that my new friend, David, provided. I came in with questions, he listened and guided me. He is very kind. Thank you, again, for the enjoyable experience! Krista

Would not recommend this store to anyone. Visited store with problem on my phone person who checked it out had no idea even implied that I had no problem. Had to come home and called Verizon who sorted problem out within 3 minutes would recommend going to authorized Verizon Company store on 23rd Street. I will never go in this store again.

Customer service is good

John was so awesome and professional, I was totally blow away. He is definitely an asset to your company. Thank you.

SteveWe came into the Callaway Verizon store and Steve was so helpful. He spent a long time with us making sure all of our data from both of our phones was transferred to our new ones. Some of the data was not easily transferable, but he call for support and found info on-line to get the job done. He was very patient with all of our questions and requests and he gave us a better deal with combining two of our accounts. We will definitely refer him to our friends.Thank you, SteveScherry and Joe

John was very nice and helpful. Store was great and he lowered my bill and was very helpful in setting up my tablet.