Very professional with a nice personal touch. The person I dealt with. Eric, explained everything very well, to the point of sending me pictures of one problem and then walking me through the issues and proposed solutions. Eric created an atmosphere of technical proficiency and person service. I was comfortable with the end product.

The team at Honda went above and beyond to track down replacement parts for my Acura. My car was repaired and ready to go in a very timely manner.When it became aware that my car was not going anywhere until fixed, a service professional promptly offered to drop me off on her way home…which was not on her way. Thank you so very much.Great service

Amazing Service Center!! Alex was extremely welcoming and made me feel right at home. Waited, maybe 20-25 minutes for my car to be completely serviced. Alex earned this 5 star review🤝

Alex was wonderful and very through. He was excellent at keeping me informed of current and upcoming maintenance needs. It’s always a pleasure to do business with Bay Honda! Thank you!

I had an appointment for an oil change and tire rotation and was greeted and helped promptly by Dionna! She was very friendly and helpful. Excellent service 10/10 will go back again!

Drove from Wisconsin with a wobble and front end pull and a rattle when turning left. They fixed the rattle, which was a bent bracket near the transmission. They diagnosed the front alignment was off, however, the bolts were rusted from winter salt. They recommended lube to loosen rust and leaving it sit over night Git a call this morning stating that everything turned out well with no broken parts. Also rotated the tires from front to back. Diagnosed a problem that my hone town Honda missed 6 no ago. Great staff

I had a very good experience like I always do at Honda. My car was done a lot sooner than expected. Never have a problem there. Everyone is so friendly and helpful.

My experience with the Honda Service Department was very satisfactory. The service personnel was very polite and professional. And the work was completed in a timely manner.

I was greeted immediately by a service rep who looked up my appointment and immediately took my car back for a service. She kept me updated to let me know when my car was almost ready and I received a text when it was ready. She was waiting for me with my paperwork, we did the transaction and I was gone all in about an hour.

I was welcome upon my arrival, I was well taken care of. I sat in the waiting area which was clean and had refreshments available. My service attendant took great care of me and all of my concerns. The only issue is the price, online says it’s one price then when you get the invoice it’s a lot more than expected. I rather know the price coming in with no surprises.

Took my Ridgeline in today for some warranty work. Service rep was Alex Alvarado who provided very friendly and helpful assistance. Extremely happy with Hondas service today

Honda of Bay County made our buying a car one of the best experiences! My son needed a good, dependable, economical car, and after doing his research on line, he knew exactly what he wanted. Mr. Parr, our salesman made the purchase of the Honda Civic EX, a smooth easy process! He was knowledgeable and personable every step of the way! My son was a happy new car owner within a short period of time and drove his new car home within a couple of hours!Thanks Honda of Bay County for service to your community! You are the best!Kathy and Jared Arnold

I took my vehicle in for some previously recommended service. I was seen at my appointment time. The work was finished in a timely manner. The cost was slightly less than the price quoted. The service advisors were nice and accommodating. Overall I was very pleased.

Wonderful experience there, got what I wanted and needed, no pressure from a salesperson. Mark was awesome, I would recommend them in a heartbeat

We loved our service guy Mr Alverado. He was very helpful during the whole process!

Wow! We have never had such a pleasant experience at a dealership. Lori placed us at ease about our repairs right from the start. She kept us up on every step of the process as it took place. Thank you Lori for all you did in serving our needs! Awesome!!

I was fortunately to pick a good day when it wasnt as busy. So they got started shortly after I got there. I really didnt wait a very long time. It was within reason!! The staff was informative, respectful and courteous. I appreciate their great service!! Thank You Honda!!!

Thank you Lori and the entire service department for a great experience during what we can all call difficult times with staffing shortages worldwide. With only 2 service techs and advisors available, I was still treated with the kindness and professionalism anyone could hope to expect. Keep up the good work!

Excellent service. Highly recommend. Service advisor Alex was supberb.

A comfortable atmosphere. They are very willing to work with you, to come to an agreement that benefits both sides of the sale. Mark was a great salesman that did not make you feel pushed. He gave us the time to come to our own decisions and was very respectful.

Very efficient, I especially loved the fact that you can actually see them working on your car from the service center waiting area. I can not believe how fast they were and they checked my brakes, tires and filter and that’s not what I was even there for. Definitely would purchase a new vehicle in the future from Honda bay. And I will definitely be returning for any service needed. The staff was very attentive to. Thank you for a job well done.

Excellent service and excellent staff. No problem. Oil change was quickly completely. Love all the amenities at the dealership

Great help from the Honda of Bay County service team. Rode around with me to determine source of issue, helped in negotiating with extended warranty, and fixed everything while providing regular updates. Thanks Dee!

Overall a good experience with Mark. Friendly, knowledgeable, not too pushy. Sold the car on his day off when he was there closing another deal. One critique was the multiple times I went to test drive a car it was sitting on empty. The first time the saleswoman wouldn’t even let me leave the parking lot! Not much of a test drive! While we were purchasing our vehicle a woman came in saying she ran out of gas on a test drive. So the cars need to have gas in them! Customers shouldn’t be running out of gas.

Went in to look at a used vehicle, spoke on the phone and arranged for a same day appt. to possibly purchase. Vehicle was sold before I could get there. However that’s not the reason for the one star review, after hearing the news the first salesman I had talked to jotted my info and said he would notify me if anything changed. I appreciate that. What I did not appreciate is it was an idea to possibly walk over to the Honda lot to see about the possibility of getting a new civic instead. The salesman wasn’t the same as the first guy and he just flat out turned me away, granted they may not have had the model I wanted. But didn’t give me an option to order or explain if there were any in transit. I assumed it was due to the fact of my age. But Hey all good. Retail management taught me to not judge by appearance, I hope you guys do the same for future customers.

Service was started and completed on time. Service manager Lori was outstanding.

Reasonably priced for car maintenance. They were also friendly and straight to the point when telling me what other things needed doing. Additionally they didnt try and pressure me to get it done immediately and simply accepted that I would come back when I could. All around decent service.

Thank you D for such an excellent customer service. She’s very attentive and listened to our concerns and willing to provide immediate solutions. Until next service!

Great car buying experience. Most of the correspondence was done while I was on the beach. All I had to do was show up and sign a few papers and I was back on the beach. Shout out to James Parr for making it a smooth process and especially for rescuing my sons prized Woody doll from the old trade in. Thanks!!!

As usual my service was top notch Alex was friendly, courteous and knowledgeable. Thank you for hiring quality people.

James at Bay Honda took care of my family and helped us find the right car for our family. Excellent customer service and support. We even had our car delivered to us due to the fact that we were farther away from the dealer. Thank you Team Bay Honda, thank you James!

What a Great place to Buy a New Honda we really enjoyed the process to get our New Honda Civic sport Thanks Bay County Honda for Having the best Car salesman Ask for Mark

Ask for Mark!! Easy experience, very helpful, very knowledgeable, best place to buy a new or used vehicle in Bay County! Highly recommended!

I was on vacation and my alternator failed. I called Honda of Bay County and they got me in same day. They fixed my car immediately and for less than what they originally quoted. I really appreciated the excellent service provided by my service associate Dee. I am thankful for Honda of Bay County and this is part of the reason I will continue to buy Honda’s and have them serviced at the dealership in the future.

Everything went well overall for my recent service visit. Lori was helpful over the phone when we needed to coordinate about which services I was approving. One possible improvement would be with the online service approval page. I got a text message with a link. When I followed the link it brought me to a page to approve possible services. I was able to select the buttons to approve certain tasks, however there is no button at the bottom of the page to Confirm that I had finished so I was unsure if my selections had been registered by the page and we’re viewable by the service department. Usually when selecting from a menu there is an option to save your selections and it will give you a message that your choices have been received so that we know that it’s all taken care of and the communication has been completedOne possible challenge came when I went to drop my car off around 7:30 PM and leave my key in the deposit box. The west gate was open without anyone present when I pulled in but apparently when my ride came to pick me up a few moments later someone was closing the gate. If they had not seen each other my friend’s car might have been locked in the parking lot overnight. Thankfully, the employee waited a couple minutes for me to be able to complete the information for the envelope in the dropbox.

Great experience here! I can from out of town to purchase a car. They held the vehicle for me and allowed me to come in and see it when I had time! This helped tremendously. James offered to even do the deal and drop of the van if I wanted. Super accommodating! I drove down on a Saturday checked out the van, test drove it, and signed the paperwork. I was there for a total of two hours. It would’ve been nice to if the paperwork wouldn’t have taken as long. There was coffee and tv to keep you occupied. It wasn’t too long of a wait maybe 30-45 minutes. Overall great experience and well done James! Thanks for your help!

Lori and Mike did an excellent job. They are both very professional and efficient and were always concerned and went over and above in the maintenance and repair of my car. Thank you to you both!

Very quick and professional the lady who helped me was very helpful and explained everything with no hesitation. I really appreciate them for getting me in the same day.

It was so easy to call, make an appointment, and drop my vehicle off for service. I was notified in less than an hour that it was done and ready for pick up! The staff was very friendly and accommodating.

Another great service experience at Honda of Bay County. This time I was helped by Alex A. who was very helpful and thorough.

Came in 30 min before closing. They stayed late to give me time to test drive and purchase the exact car I came for. Even saved me some money I wasnt expecting. Thanks a bunch!!

D my service advisor was so nice and kept me informed the whole time. The service was fast and efficient and everyone was friendly!

Lori was very knowledgeable of what was required for this service. She kept me informed and I would recommend her as a service advisor.

Marcus. did a great job making sure everything was taken care of in a professional fashion. On the way to my service call a dump truck began to drop parts onto the road one of them crushing my sunroof glass. Once I arrived at the dealership, Marcus quickly got the glass ordered to arrive less than 24 hours later installed and put a protective cover over my glass to allow me to drive home. He really went the extra mile and was much appreciated.

Lori was exceptionally helpful to me in getting my vehicle in for an oil change and tire rotation. She kept me fully informed on the progress of the service and was checking with me if there was anything I was in need of while waiting on the service to be completed.

The assistant that got me into the service department did an excellent job reading my time requirements, asking great questions, I got my car done on time the way I wanted it done.

The service staff was friendly and extremely thorough. I highly recommend them, especially Lori.

Very professional..very knowledgeable..found me exactly what I asked for even thru these trying times. Matthew put me at ease and answered all my questions

Glad to have got to know the family and staff! Thanks for THE CIVIC Honda of Bay County!

My experience at honda bay county was amazing, I wanna say a special shout out to my service consultant Dionna, she assist me step-by-step each visit, She is very easy to Talk too and easy to deal With, i would recommend anyone to take their car to the Honda bay county for services, repair or any other issue..

Love it there!!! Dionna help me out so good and I appreciate her, she educated me on my policy and I am happy I went to her.

We were 100% happy with the service and courtesy extended us at the Honda of Bay County service department. Our service advisor, Jeanine, quickly inducted our car into the service department where the issue with the vehicle was quickly and accurately diagnosed and repaired. As long time customers of this dealership we have always been delighted with the professionalism of the entire staff. This visit was no exception.

Superstars! First time in as new customer at Honda of Bay County…Ms Jeanine and team treated us like long lost relatives. Prompt and professional service at every stage of my repair.Thank you for treating us with care and respect,You all rock!

Excellent service from intake to checkout. Multiple follow up on progress to diagnose an intermittent problem.

I did not know what was wrong with my car, no check engine lights on the dash. We spoke with Miss D and although their schedule was booked, she took my car in and had it back to me in two days. They only worked on my car IF it was covered by my warranty, otherwise they were going to call so we could discuss the options. Everything they said they would do is what was done as promised. Miss D was especially helpful, keeping in contact to let us know about diagnosis and progress. We have purchased from them before and will now use their services for repairs. They were professional and honest.

My consultant Lori was great. Very helpful and courteous!

Honda of Bay County offered an awesome car buying experience. Nick took great care of me, went the extra mile, and I got a high quality vehicle that will last at an exceptional price.Would highly recommend!

Great service and a quick repair. Marcus went the extra mile and coordinated with the extended warranty company on my car. Would recommend using the Honda service center.

Came in for a minor repair and Chad in Service was very professional and helpful.They were efficient and completed the job in a very timely manor, keeping me updated as they went.I would highly recommend Honda of Bay County!Thank You all for making a stressful situation very easy.

Andrew was great! Very friendly and very helpful, I would certainly recommend! Thanks guy’s!!!

In less than 24 hours of our call to the service department, the intermittent problem with our 2020 Passport was addressed and solved. Pretty remarkable in light of Covid and being understaffed. Very pleased with the service we received. Thank you!

The service department has really taken a dive. Twice I’ve stopped by and requested help with a part that Honda of Bay County installed which failed prematurely after replacement. Each time they said they can do something for me and they’d give me a call when the part comes in and they’d make it right. On the second inquiry I found that the part was never even ordered the first time and they assured me they’d give me a call this time and get me taken care of. It’s been months… nothing. Now just today I brought my car to another service center to find out why my tires keep losing air (Honda installed the tires) only to find that when Honda originally installed the tires they did not replace the o-rings on the tire pressure monitoring system connected to the valve stems. The o-rings were without a doubt the old ones and everything was a mess that they had never cleaned up. They also reused the old valve stems despite me paying for new ones as well. This is absolutely shady. Their guys in the back doing the work clearly aren’t supervised well and are cutting corners all over the place. Makes me wonder why my engine has had a funny sound ever since they did my timing belt job… my guess is that wasn’t done correctly either and every time I’ve brought it to them they say they can’t hear anything abnormal. Well, I know what a Honda 3.5 sounds like, and it didn’t have this noise before the belt job so what gives?

Getting anything fixed on your car is usually a huge pain in the @$$, but Honda of Bay County made it so easy and painless. They were able to quickly figure out what was wrong, checked with our warranty company, and had the car fixed before we even missed it! Would highly recommend the Service Department!

It went well! I was informed before I got there that it would take a while and was informed of times during the wait, on the process of my car’s service. I appreciate being kept in the loop because I needed to take time from work.Thank you Honda service team of bay!

Extremely long wait times even with an appointment. Prices are too high for the level of service they are providing. Corporate office controls the thermostat and clearly has not been aware of the temperature of the business in Bay county. While sitting in the waiting room for 4hrs just to have an oil change and tire rotation, the look on other customers faces tell the entire story. Lets do better by the Bay County Honda owners.

Great experience our salesman Nicolas was polite and thorough in explaining.Thanks

Went looking for a car a year ago. So, long story short...bought a Honda Accord from Honda of Pensacola because they had the better deal and did not attempt to rip me off.Attempting to give Honda of Bay County another opportunity by using their service department. I scheduled an appointment for 1:30. Showed up at 1:20 to be told that service is two to two and half hours behind. Asked about maybe a loaner car to go to dentist appointment at 3. They answered, “we don’t do that”. Additionally, I was going to shop for a Honda Pilot or Passport...not from them! Good luck if you’re stuck with them. I will be utilizing Honda of Pensacola from now on.Update: Purchased Honda Pilot at Honda of Pensacola. Much better atmosphere all around!

We recently took our Honda CR-V in to Honda of Bay county, our check engine light was on. Lori helped us and right on it. Thank you so much Lori for making us feel like a priority and getting us on our way so promptly.

Fabulous service. I had an emergency and Mrs. Lori Adair handled it like a pro. Kept me updated through the whole process. She even made pictures so I could show Honda of Columbus what they messed up! So grateful for her service.Thank youKay Duncan

Honda of Bay County Fl. is the trusted business I choose to take my Hondas to for great service. The complimentary in depth inspection is notable.

Great service. On vacay but got us in & on our way quickly

I took my car to Honda for regular maintenance today my regular service advisor doesn’t work here anymore so Jeanine Maurer #16872 took over she was very cordial and friendly she came several times and told me progress made and about how much longer Finally they were finished and she call to inform me and apology for delay I understand everyone is short handed these days but all in all service and advisor were great 👍 and I was one happy camper Thanks Jeanine see you next service time

Great experience with this dealership....Marcus was my service rep and he did a great job of keeping me updated throughout the process. I will definitely use them again if needed.

We traveled down to Panama City, today, to purchase a more up to date, lower mileage and reliable vehicle in preparation for an upcoming trip to Oklahoma for our son’s ordination. I’d heard plenty of good reports on Subaru’s but, unfortunately, I hadn’t been told about their somewhat lacking navigation system. I couldn’t have been more clear about not wanting another aggravating, proprietary & expensive to update navigation system like the Microsoft Sync in my Ford Expedition. Sadly and regrettably, the salesman replied to the remark but refused to make me aware that the system in the Subaru was of exactly the same ilk. Do you suppose I have a bad taste in my mouth Honda of Bay County? Think I’ll ever return there and she’ll out thousands and thousands of dollars to them again? It’s a good bet the devil will die of frostbite before that happens!

Had an apt for regular maintenance on my honda. Quick service as I was in and out in a timely manner. Marcus went over and above to provide great customer service.

Dee was friendly and worked with us to get the repairs done as fast as possible.

I received fast and friendly service. Lori was knowledgeable and friendly. I would definitely recommend them to anyone needing car repairs.

Excellent Services to Everyone, thanks so much Matthew and staff .

Well I bought a 2013 Used Camery from this company. The next day after of purchasing the car. I had to replace the coil pack on the car it was misfiring when we drove it home. I contacted the manager he paid for the parts and labor. Then I noticed the car was burning a whole lot of oil. Every few days we had to top off the oil in order to keep the correct amount in the car. I bought this car in March every 3 to 4 days we have to check the oil. This was not what we intended to buy. We needed a reliable car. I paid 10,000 plus for this car and we are having to add oil in it every 4 days. I will never never deal with this place again

I bought my 2014 Ford Flex at Honda of Bay County! My experience at Honda was the fastest, easiest car buying experience in my lifetime. James Parr was my sales guy and he is the most honest salesperson on the planet. He knows his stuff and he made sure the car was in top notch condition before I drove it off the lot! James Parr and Honda of Bay County are “out of this world” Great! Highly recommend!

Everything was quick, clean and efficient. I didnt have an appointment and was in and out very quickly. Thanks for everything. Tom

Mark the salesperson was very nice and went beyond the call to get my deal done right. Great Dealership

Arrived around 9am, figuring it would take some time, was down with a thorough check up before I head out on vacation. Lori wS fantastic.

Dee was very friendly and efficient in her job. I appreciated getting my car back in one day!

I will only use Bay County Honda for service on my car. You can trust the quality of service and they dont pressure you into having additional services done. They just inform you of what services require attention on your vehicle. Making an appointment and going early in the morning made it super quick and easy because I didnt have to wait long. For a typical oil change, tire rotation, cabin and engine filter change, I waited an hour. My advisor Vince was very informative and professional.

Took my car in for an alignment and oil change. I also had something funny going on with my acceleration. The technician Tom quickly diagnosed the problem and the car is running smooth again! Thanks guys!

My service advisor Marcus did an excellent job. Knowledgeable of my vehicle. Informed me what repairs had to be done to take care of what I came n for. Found that I had two recalls that needed to be performed. Kept me abreast of the progress of the work. A good experience.

Normally have mixed signals about going to a dealership for fixes, but they were very fast and easy. Chad was super awesome, very nice, and great about communicating with me!

Was treated with care and professionally. Did a great and speedy job on my car. Thank HONDA.

Extremely long wait times even with an appointment. Prices are too high for the level of service they are providing. Sitting in the waiting room for 3 hrs just to have an oil change and tire rotation, the look on other customers faces tell all. No costumer service at all. Horrible! Definitely not coming back!

Its getting better for sure, still wish their waiting area had more refreshments options and also a child play area. But for this deficiency, they provide Lyft service locally, since I live near bye it was very convenient.

Thank you so much for making my car loving dreams come true in my new (used) sexy accord sport.

Jeneane at the service department was excellent. Communicative, up-front, and very helpful for a last minute repair.

I just wanted to share our experience with Marcus and Jeanine from the service department. As we closed a recent vacation to beautiful Panama City Beach our family was left stranded on Panama beach pkwy when our 2014 Odyssey decided it needed a new alternator. After waiting for 2 hours for a tow I made it to your service center and Marcus was very attentive and friendly. Once the car was diagnosed and Marcus confirmed that we’d have to stay the night I was able to get a hotel room, but we couldn’t find a Lyft or Uber to drive us the 3 miles to our hotel. As the service center was closing for the day we were stranded but Marcus worked with Jeanine to get us to our hotel via the Honda shuttle. And Jeanine personally drove us to our hotel even though she was off the clock. And the next morning Marcus personally picked us up. Talk about white glove service!I can’t express our gratitude for both Marcus and Jeanine going out of their way for me and my family.

What a wonderful experience buying a car here. Everything handled efficiently and professionally!

Thanks, you did an outstanding job. Special shout out to Marcus thank You and God bless.

Made appointment showed up on time. I was Told the technician was not there that works on radio s. Came back week later at 0730 they checked me in. Four hour later had to leave to go to work. $160.00 dollars later radio not working. All I did was change out my battery and radio doesn’t work. Thinking I will go to Toyota dealer and just trade this car. This being my first haonda I was satisfied. Not anymore.

Tried dealing with Kia, Toyo, Hyundai, none would deal. Mathew did, sold me my new suv in under an hour. Lol. Go visit him

Absolutely worst financial situation I have ever dealt with. Unprofessional management good luck once you sign.

Staff went above and beyond to repair our vehicle in a timely matter. Definitely will return.