Lindsay help me very much. They clean & sanitize before helping you. Go see Lindsay she is nice & helped me save money on my phone & get me internet!! Thank u

Quick. Responsive to my wants, awareness of my situation., creative solutions that gave me a sustainable plan. An associate with more experience watched over the transaction and made a suggestion I take advantage of a promotion. She saved me money.

My experience has been horrible at this location. They promised me free phones/no activation and when I got my first bill I was shocked. It had all the extra charges. I am still fighting with them to get refund or these charges cancelled. Also after returning a phone, I was still charged the full price. The store and the corporate don’t share data. For every small issue I have to go to the store. They keep telling me that I will get refunds after 2-3 billing cycles. But don’t give anything in writing. I feel cheated!

Im Very Satisfied with the Service they gave to me. I felt so confortable and Happy. Specially with the assistant Luis! He is very Polite and Very nice! Thank you ! Att Im back!

I recently visited this location and I was helped by Edgar he has a really great customer service,he is really friendly and helpful with customers,and of course he was able to answer all my questions and solve my problem.

I had trouble with the service on my phone but Lindsay assisted me and helped me out quickly. Was on the phone for so long trying to figure it out with customer service, even went to another store and they couldnt even figure it out. Lindsay helped me in less than five minutes!!! shes very nice & informative even help my whole family save on my current plan.

I would like to commend Edgar for his professional and courteous service. Please let me know that Edgar has received recognition for his service. Best, Martin

I stopped in over the weekend and Justin took phenomenal care of me. I really appreciate the help he gave me! He was very patient and went over everything with me - great customer service. I’d definitely come back.

My Husband and I came into the store to open a new account. I was already on AT&T and my husband was on Verizon. We wanted to start a new plan and both be on the same carrier. Through our situation was complicated the staff was extremely helpful and very patient with us. Edgar was especially amazing, he really helped us and got us all set up. I highly recommend coming to this store.

One of the best customer service I have ever had. The agent was very knowledgeable and had willingness to help. I can’t expect better than this. Normally I’m discouraged to go to cellphone stores but I’m willing to visit this store whenever I need it.

Lindsay is wonderful. She helped me with an issue that no other AT&T’s could solve.

While helping my elderly father shop for a cell phone and new service we stopped here. Mike helped us, he was very friendly, helpful and informative. Mike was able to answer all our questions and offered helpful suggestions for our situation. We were in and out of the store in no time thanks to his help. Store itself was very clean and orderly. Father is very pleased with his new phone! Now he just has to learn how to use it, which Mike also offered to help with. Very pleased with customer service here. Thank you!

I came to this store a few days ago to get help with my phone plan and service. I was helped by the Assistant Manager Charles. He was the most patient person that I have ever come across in any AT&T store or any retail environment in my entire life! Not only did he help set up my phones he also suggested a better rate plan which saved my over $100 a month! Who does that?!! I am sure he is under appreciated in the AT&T world, but trust me this man deserves all of the accolades and respect possible. Give this man a raise. My question to AT&T is WHY is he an Assistant Manager? Even store manager isnt where he should be, District Manager, Regional Director or something! This man is the greatest!

I came to this location to see if I could save any money on my At&t bill. I was helped by Charles, he explained step by step what he was doing and showed me the difference between my plan and the proposed plan he advised me. The newer plan not only gave me unlimited data, but it was also cheaper!! Than you Charles for your time, patience and professional attitude!

Manager, Justin, was absolutely great! Calmly managed several people with challenging situations at the same time. Helped me completely fix my problem. Best!

Stopped by this store to take care of a few account issues. Ryan Girol helped me out and handled everything above my expectations. He was professional, knowledgeable, and made the experience enjoyable. Couldn’t be happier with the service he gave. AT&T was really represented well by him, keep up the great work there in Palo Alto!

Is this from Sacramento? If not black hat stolen phone!

The young lady that works there is very kind and on top of her stuff. She knows how to get stuff done and great with customers. I was helped when I was stuck on the phone for 3hours with AT&T but she made it all better for me.

I generally have low expectations for service at large carriers but my experience at this store was such a positive surprise. Angelica was a model of customer service and diligence. She helped me set up a new account well past closing time & exhibited expertise in all necessary areas.

The people there were very helpful

I went in today and Justin was helping me. I was switching carriers over to AT&T and thought it would take much longer than it did- was in and out pretty fast! Thanks so much for the help, Justin.

Ryan Girol was the employee who helped me. He was very professional and knew exactly what he was talking about. He directed me to the right product in which I got and was very nice and polite. I will definitely be recommending this store to every and all of my friends and family. Thank you Ryan!

Lindsay was very kind & helpful. Never had a rep with at&t as nice as her. make sure to ask for her during your visit!

This store was so very helpful the girl that helped me was so nice n professional n courteous..this a great strore

Lindsay help me, she is wonderful

I very rarely take the time to fill out these reviews. However, the level of service and heightened attention to customer satisfaction that I found at this place compelled me to put in my two cents. The staff here really took the time to listen to what I needed in a phone and service. Where most other places have their sales associates solely focused on pushing a sale, you could tell that the staff here were genuinely concerned with making sure I got exactly what I wanted and took their time in doing so . I also cant forget to give a HUGE shoutout and thanks to the associate Ryan. He personifies what a good salesman is and wha all sales associates should strive to be like. He really made my experience there as smooth and informative as possible

Great service! Lindsay and Andrew are a great help

Lindsay transferred all my information and helped me get a new phone!! Go see her she help me and my family

Id give a -10 if I could. I called in and specifically asked them to confirm the availability of a piece and told them I had to drive 45 min to get there. On the phone, the reckless rep confirmed they had the piece and then when I went there, he said they dont have that piece ! Absolutely INCOMPETENT and extremely INEFFICIENT customer service.

I love this place, the staff, the manager Charles is the greatest. I admire the relationship that he has with his staff, everyone here is very professional and helpful. I WILL NOT go to any other At&t store ever! This is the place to come, fast help with a smile!

Gustavo helped me out last night and his service was outstanding! He was the only one working during a very busy night near closing and he did such a great job holding down the store and making sure everyone’s needs were met. He was very friendly & assisted me in coming to a solution. For his hard work, he definitely deserves to be recognized!!!

Incredible customer service.

Came to this store to do what i though was going to be a complicated process, I met the store manager Charles and he assured me that he could fix my problem which of course I didnt believe him because of my past experiences with a few other stores including customer service. Charles listened to my list of issues asked questions and then proceeded to tackle one issue at a time. He was very patient with me and has lots of knowledge. When he was all done he smiled and said Have I addressed all of your concerns?, which took me about 10 seconds to reply because I was in shock and said Heck yes!! After talking to Charles and asking him how long hes been doing this he chuckled and said over 25 years! I was like yes I like that answer and it shows. People all over the Peninsula if you are reading this and want the best At$T experience... go to 370 University Ave in downtown Palo Alto and see this man Charles! He will DEFINITELY take care of you with the utmost professionalism.

Ryan is The Man! He’ll take great care you. He actually cares about his customers and create an experience for customer.

Love this store. lots of professionalism at this location. The store manager is a good leader.

Ryan did a fantastic job of upgrading my phone and adding a new line!!

Worst ever experience. Terribly rude salesperson that is the least helpful.

Incredible service from Christian, the store manager. Best prepaid plans and very flexible options. A huge thanks! Highly recommended!!

Gustavo was incredibly helpful today and answered all my phone and billing questions that exceeded my expectations. I highly recommend working with Gustavo.

Ryan and Gustavo were incredibly helpful getting me the perfect package with Broadband and TV. Super helpful and very professional

I came into this store ready to return my phone and break up with AT&T forever because of the shady customer service I had received. Then Charles came to my rescue and I left the store feeling very relieved and satisfied. Months ago, I made the mistake of bundling my cell phone, internet and cable over the phone which ended costing me twice as much as promised. I had tried to resolve these issues over the phone, but ended up frustrated with the dishonesty I encountered. He walked me through all of my accounts and found that I had been charged for months for a phone I had never activated. Not only did he answer all of my questions, I noticed that other employees seemed to rely on his expertise as well. Charles patiently undid all the past damage and made me a happy customer again. I live in San Jose but will drive to Palo Alto for all my phone needs in the future.

Really friendly staff and helped upgrade everything I needed.

About what I expected from an AT&T store on a Saturday. There were only 2 people on duty and 2 customers, yet it took over 1/2 hour to get a rep to serve us. All we needed was to have a watch added to our mobile phone account. That part took an hour and they had to call the floor manager from the back room to get it done. He tried to get us interested in a non-AT&T service that comes to your home to fix things. Appalling! Just glad to be out of there.

Worst service ever. I bought a new phone and the worker told me I couldnt keep my old number. I called the customer service line and they told me that it was possible to keep my old number. So I ended up losing my old number forever thanks to the two employees working. I didnt understand the terms of my contact and the employee didnt take the time to explain. At least their service is consistent... SUCKS!!!! They couldnt answer my questions without confusing me or saying I don.t know

AMAZING customer experience

The manager Christian gave me great service. very patient and would highly recommend

Good experience. Staff was nice and helpful.

Id first like to say I have best experience coming Into this store, everyone greet me and they polite as if I could sign in to make sure I was next in line, after Gustavo help me out with me porting over 2 lines from tmobile, and get the free wifi for life ! Thats was a good deal more then that help me with everything I was in need, THIS STORE NEEDS TO BE RECOGNIZED then in pagemill at&t store, professional workers and best costumers service ! Ask for Gustavo for any help, hes awesome!

Welcoming, helpful, and fast service.

Great Experience Angelica was very patient and showed me the reason to be an AT&T customer for life!

The employees here are super helpful and polite. They helped me find everything I needed!

Edgar is the great, he has a lot of professional knowledge and is very helpful!

Shoddy and dishonest service:1. Only one person staffing the entire store. Even fifteen minutes after the store opened, that one salesperson was overwhelmed. Several potential customers walked right out the door. I wish I had.2. The salesman misquoted the price of the phone I was interested in. He quietly quoted the higher price as he was attempting to rush me through the sale, leading me to believe that the misquote might have been intentional.3. The salesman told me I was eligible for an upgrade, given that I was already a customer. What he didnt tell me was that the discount on the phone was in exchange for signing on for another two years of service. I had to ask to obtain this information, and I thought to ask only because I had been doing some shopping online and saw that the extended service agreement was a condition of most offers.All in all, poor service. In the end, I walked right out of the place, and wont be returning.

Just whitenessed the rudest customer ive ever seen! And the sales manager kept calm and friendly the entire time. I have so much respect for this guy. Thumbs up I wouldnt have been able to stay calm by such accusations.

Very friendly and helpful staff. Very fast service.

They cheat. They cant do anything. They cannot create a normal family plan. When they say you have to deposit $500 because of the system, they are lying. When they say you need to recharge your phone for $17 in order to change plan, they did not tell you that activating a new sim card requires $20. They dont know how to use their own system. It takes you 10 hours or more to get a god damn number.

I gave this place a bad review because of the employee serving me and not an at&t product. I bought a sim card, service was very slow, the man seem not to know what he was doing, but that was the least of my problems. As a tourist, I wanted a local number so the employee swapped my own sim card out for an at&t sim. After going thru everything and paying, I almost walked out of the store without my own sim. I asked for it and he gave it back to me. My fault for not checking if it was indeed mine. When I got back to my hotel, miles away, I found he gave me the wrong sim so I had to drive back. When I got there, he could not find mine and swears he didnt do anything wrong. I suggested looking at the cctv.. After some time, he found it in the trash at the back of the store. I could not believe it when he said I should be thanking him instead of complaining about his service. Nor did he apologise for making me come all the way back to the store. Oh well.

Initially we were told someone would come between 11.00 am and 1.00 pm to install what we had ordered. That was confirmed by several phone calls. Just before 1.00pm there was a new phone call saying that the AT&T person might not arrive before 1.00pm but would definitely come by 3.00pm. At 5.30pm I called AT&T because no one had yet shown up and there had been no call to explain/apologize. What really annoyed me was that I was told I was rescheduling the appointment. As if it was my fault! I know that it is a computer program and not a person talking… but still that detail really got to me: I had rushed home to be here at 11.00 am and not dared going anywhere for fear of missing the appointment and then I am rescheduling… Anyway...

Thank u

Ask for the manager- Daniel Lo. He got us a great TV and internet bundle for our apartment.

Ive never written a negative review befoe, but now feel compelled. I just walked out of this store following the most un-ethical and worst customer experience of my life. Go elsewhere at all costs.

Good team

Very friendly and well trained staff

Amazing service

Excellent service

Love at&t wish there was more like this.

Slow service. Understaffed branch

Terrible customer service, out of 3 guys only one was able to help with plans and switching. Being told to wait 5-10 min weve waited 25 and still got no help

Trash service I walked straight out the door dont go here.

Excellent service!!!

Terrible service been waited for 30min and the white guy wont offer any help

Perfect for long and short term subscriptions, good service.

Very irresponsible customer service. I was told the wrong information and when I came back, they had no intention to help me. All they did was to direct me to another store.

Have been waiting for almost 30 minutes but asked to wait another 10 minutes. Let us see how long more.

I received wonderful service at this store

Gustavo was very helpful!

Amazing customer service!

Ok place, parking might be tough

Poor service forced us to go straight to the core store on El Camino to fix their mistakes

It took 15mins until I found out who is going to help me in this store.

Great help!

Friendly staff

Awesome Service

Great

Quick and professional staff

Great

Great

Excellent service