I took my car for 14 years to only GM Dealership and trust me this is the worst place ever.Nobodies cares, after making an appointment it took over 5 days to perform a diagnosticthat was not even complicated when at the same time I was charged with rental car.Could never talk to no one and return calls days after.Definitely stay a way from that place if you do not want a nervous break down. 👎

Are you Kidding me, The BEST TEAM OF PROFESSIONALS AROUND. They treat you right and with respect. SERVICE DEPARTMENT IS EXTREMELY EXCELLENT AND GETS IT DONE!!!!! PERIOD, THANKS RAUL. Me and my wife have been to 5 other Kia Dealerships, either to purchase or for maintenance. THIS ONE IS NUMBER ONE.

Bought a car from them earlier this week, and ioniq plug in. Nice car, the dealers didnt pressure me at all. Andrew was very relaxed, showed me options and answered my questions. I do recommend them, find Andrew.

Theres a very sad feeling there. No energy or positive vibe. Its like being on a desert island with no where else to go. I was happy to leave.

I made an appointment a week ahead of time. When I asked to speak to the service department, the operator said she cold handle the appointment for me. I gave her all the information and she set the appointment. The day before, she called.to.confirm.the appointment. When.i arrived there the next morning, I was asked to wait inside. Then after 15 to 20 minutes, the service adviser started to work within an immediately said that they dont have the fittings to wtk on a 1994 Cadillac. He suggested a place down the road that works on anything. As comforting and encouraging as his suggestion was, I have decided.to look for a different mechanic. Total waste if a morning. This could.have been avoided had they told.me originally that they did not.work on 1994 cars and not oh the service manager will go.over that with you when you.get here.

By appointment was in and out in less than 2 hours. Ordered parts I needed and put on boll. Thank you Kia.

Very nice people, service was great!

Phillip Salas and Jhonny Lopez went above and beyond in helping me with my services. They kept me in the loop with the parts that came sooner than expected thanks to them. They also fixed all recalls on my Truck! I’m so thankful they are on top of things at this dealership, makes me feel well supported and taken care of. Thank you so much Rally! :)

Stop by for a service department visit, basic oil change and tire rotation. Staff was friendly and I was greeted and taken care of immediately upon arrival. The waiting lounge was nice and clean had fresh coffee and popcorn as well as other vending machines, comfortable air-conditioned seating with Wi-Fi and device charging stations.

Went shopping for a new car, and found what we wanted. Affordable, great service, wonderful experience. No hassles, or heartaches. We did some research before we came, so that helped with selecting. Test drove 3 cars, and my wife test drove 3 cars. After that, the rest was easy. Didnt have to spend all there, either. A great shopping experience!

They are the Best. I love going there they are kind and courteous.

They did a great job repairing my vehicle, provided me with a free rental as well.Other than that I will never be coming back to get a repair done here. Extremely disappointed because equipment from my vehicle was taken that should have not been taken while it was being worked on in their shop.A little advice if you plan on having your vehicle worked on here, make sure you take ALL of your belongings out beforehand.I will never put up with or make business with dishonest workers.

I asked for a price on a OEM part and I got it right away, the part was saved for me to pick up as soon as I got there! Awesome !

My new local service center, great people, great service.

Thanks, cars are important!

As usual, service was great!! Robin always goes the extra mile to ensure a satisfying customer experience. The parts department has stepped up its game too!!

Took my car to the rally service dept. Dealt with phillip it was the worst experience Ive had at a dealership took it in monday am did hear from them Monday evening phillip said they called a technician from chevrolet and he said (apparently) it was my remotes will cost 396.12..wasnt the problem so phillip said they were checking the transmitter? Cost will be 835..after I called four times on Friday to find out the status of my car phillip couldnt bother to call back..finally had to talk to his boss. Service from phillip was very poor i wouldnt deal with him again...

Always have a great experience with Larry Jones

The staff were very polite, well groomed men. They were nice gentlemen whom made sure I got to my destination after dropping off my car.

My husband and I bought a mini van back in June of this year and they dragged their feet on sending the info to the dmv for our license plates and it is now October and no license plates. They keep blaming dmv and covid but this is just wrong and I am mad.

Had a good experience a better deal and a better price comparing to LA and Valley for our 2020 Palisade.

I am not sure if its because of the lock down that I am not getting the best service from this company that cant even have the correct information in my file. Been calling every week to see if a recall part arrived for my KIA Sedona for almost a month. WOW on the search for another auto shop that can help me.

Got a new car at Rally Hyundai! Nothing but new things to say!

The service was pleasant.

Great place to find your new vehicle.

I had to bring my 2015 GMC Yukon Denali in for service both fuel injectors needed to be replaced on June 1st. At 8:30am at 2:45pm was told have to order both injectors on June 3rd I called for an update sense service advisor never bothered called was told there searching for injectors. In meantime I was given 3day rental.( I’m paying insurance rental gives) only so if in an accident my deductible won’t go up. So There paying daily fee for until my suv is fixed So again I called service advisor on june5th at 3:45pm. Again still looking for fuel injectors Now as of me posting this review June9th again called 5:30pm left message regarding an update. No return call... I am now writing a very detailed letter to General Motors customer service it will be filing a complaint against this dealership for one for not having an adequate supply of parts and the lack of customer service and keeping a customer updated on the status of their vehicle even if the vehicle is not ready it’s just nice to know that they’re taking the time to let you know but to make a long story short this dealership service department has really gone down the drain the lack of service quality Has deteriorated it’s pretty disgusting that you are waiting more than 10 days for two simple feel injectors that you can get at AutoZone but yet the worlds largest car company can’t have two fuel injectors available for you simply unbelievable the service manager should be fired he obviously doesn’t know his job about inventory. This dealership has lost my business it will never be returning for any servicing or even to buy a car

Great place to go for a certified oil change. They inspect the vehicle check for recalls and an alignment check . Cant beat the price anywhere unless you do it yourself. Btw they use synthetic oil.

Very helpful. Not pushy, got us our terms, the truck we wanted and out the door same day. Thanks

The people are nice. But 3 times now I have come for an oil change and stayed anywhere from 2-5 hours waiting. For an oil change. To top it off, they rarely reset the oil indicator and sometimes I wonder if they changed it at all. They tell me different things are needed for car repairs and maintenance each time, never corresponding with previous visits. Another gripe: Several other people had come and gone (with their car finished) for the same service I had, or more, in about half hour to an hours time. And I was first and had an early appointment too. Something fishy there. Not happy at all. Felt ignored and forgotten, even after speaking up. And I have doubts they changed my oil at all. Its a pity too, I remember they were so good back when my dad used to go there.

Outstanding service, from now on this would be my dealership of choice. Terri has excellent customer skills. A++

Got a used car. Waited for the financial department too long . But got a fair deal.

Rally’s the best

🚗

Got into my appt quickly and my car was returned the same day. I had my transmission replaced and received a VERY good price. I got a three year warranty with it. Service Advisor Robin is awesome- she knows how to treat a customer but more importantly she knows her stuff. I have dealt with different shops in the past and after a few times at Rally I have decided I won’t be going to anyone else. I trust them.

It is a very good job of taking care of me and my needs

The mgnt team there are really nice. They got the service dept to fix my issues for free. . Thank you.

People were very nice in the service shop. They want to make sure youre comfortable while waiting. Best to make an appointment if you have to have your car serviced, but even then, it will take a few hours.

They have excellent customer service. Yes it was a long process 😊 they went far and beyond we got the car😍😍😍😍 thanks to Andrew Gonzalez and his boss.!!!!+

The staff there are awesome. The service is great. The staff takes time to get to know you. I deal with Terri most of the time and she is so awesome and knowledgeable.

Their service department is superb if you can, ask for Robin. as far as buying new cars Im not familiar, but there is a good salesman, Casey Carmichael will help you not pressure you.

Great service, awesome customer service.

Sales person David Ortiz was excellent!! We first connected from an email contact. He responsed right away and then he followed up with a phone call. We met later that night at his dealership and showed me a few cars and explained the differences between the models. If I had questions he had answers. If I wanted to see the see inside of a different model truck he actually ran back into the dealership to get the keys ! He was very respectful with our time and best of all he LISTENED. A very nice young man. The manager and finance staff were also respectful of our time. Paperwork was done and clearly explained within 20 minutesIf you plan to buy a car soon ask for David Ortiz!Russ and Angel C

Body shop and the service department are wonderful very friendly staff

I will NEVER give them my business ever again! I have been here 3 times before and EVERY time I leave feeling like I shouldnt have given them my time or money. I had an appointment today and when I got there I was told that I was NOT on the list, and that the person who I made the appointment with was no longer working there. I get brushed to the side, told to wait in the lounge until they helped everyone else, even some who walked in AFTER me!! This lady comes to the lounge area and says to me YOU, come with me! Were gonna put you in this office right here. She then turns to someone else and says real nice oh!, good morning, how can I help you sir. Turns out Im in the service manager office. I tell him whats going on, and then he tells me that he needs to get some numbers and takes my keys. He returns with my contract envelope!! No way did I give him permission to get anything from my car!! He proceeds to go thru the envelope reading my contract until I ask him what it is that hes looking for. At this point Im feeling real disrespected, and we have words, so I left. I ended up at Parkway!! The service was EXCELLENT, I was even given a discount. Ive purchased from Parkway before and shouldve just saved myself a headache and come here from the start. Rally is the WORST!

I have been bringing my 2002 Avalanche here for service from the time that I bought it new from here; they are always friendly, and give fantastic service.

The only place Ill take my car to be serviced. The girls at the desk are great and Art the manager is always been the best!!

Today I had dropped my kia optima so worried that my car had major problems thanks to the Rally Kia team members they were able to indicate what was the problem and fix it. After market alarm was failing. Great customer service . Thank you Larry and your crew...

My husband goes there

I got a nice truck there

Walked truck lot 10 minutes Sunday 6/10/18, went into show room where salesman told me someone would help me in a minute. 5 minutes later walked back to lot for 10 minutes. No showed up. Went to another dealer and bought a truck. I have bought 3 other vehicles from them in past, never again.

Excellent customer service at Rally Auto Group...tended to all of our needs to make us feel like we got the best deal

Took my car there for a recall, everything was handled quickly and efficiently

Good but took to long to wash and gas it after we signed for it

Great customer service especially satisfied with My mechanic Mario munoz did a great job always keeps my car running smooth.

Robin is amazing. But there needs to be air conditioning in this building and no double booking appointments.

Art and Crystal at Rally Hyundai go above and beyond to provide great customer service

I cant Express how grateful I am for the amazing customer service we recieved. Crystal Kha deserves Enployee of the Year recognition. She was very knowledgeable & answered ALL our questions. She kept a smile on her face the entire time.

I purchased a vehicle May/2018 with David Cruz. Before I drove off the lot in my 2017 Hyundai Santa Fe David told me my car did not have to be registered until December/2019 (per license plate) .Few weeks ago we got a notice in the mail saying the car has not be registered since 2018. I came to the dealership and spoke with the general manage George (Buick building) and he informed me that the tags on the license plate were fraudulent and that they belong to a commercial vehicle . George feels like Rally is not responsible for the fake tags and that I should take it up with DMV.I have 4 small children and one that gets taken to children’s hospital Los Angeles for appointments every month. If I get pulled over they will take my car . I was under the impression that I didn’t have to pay to have my car registered until December 2019. This is unfair and I feel like I’m breaking the law due to someone else’s mishaps. For one the car should never have commercial fake tags on them . I don’t know how the dealership even got away with this . Someone needs to fix this ASAP .

3 stars because my car was attended to quickly. I asked that my missing wheel cap be replaced, or new one ordered. It was not addressed. Customer service area is run down, over crowded. And badly in need of renovation.

Been here twice now for bodywork. The people at Rally are amazing! Saby has helped me now both times. Kind and caring amazing customer service but beyond that its their hospitality that stands out above the rest.

Not impressed! Very disappointed! Waited almost 2 hours for an oil change and a diagnostic test. They never did our oil change. It shouldnt have take this long for both. They also tried to talk us into buying another car.

Service is great.

I went there to buy parts for my kia sorento. And they were very knowledgeable and helpful at the part store.

My car has been in there for two and a half weeks this Friday maybe 3 weeks hit a big pothole a foot deep county has to pay for it damages over $2,000 worth these people work on all kinds of cars car should be ready to pick up on Friday better than new on my 2017 Hyundai Elantra

I love my service advisor, Ms. T., the manager, Nr. J. Lopez is amazing. Ive been going there for10 years and they keep getting better!

Great place if you need help to get your car fixed. I can fully recommend this place. Thank you very much for your help Carl!

When my car got hit in a parking lot Rally handled my work quickly and for way less than I expected.Then they called me later to make sure everything was great. Thank you Rally!

Friendly, Professional staff, who want to make your dealership experience a level above the rest. Johhny and Jeffrey are amazing and treat you like family.

Greg Radcliffe was fantastic with all his help and Rally with Great deals

Love the service, very helpful and always friendly.

Amazing service. I was passing through town when the A/C died on my 2015 GMC Sierra. I stopped by Rally to see if they could help. I was greeted by Carl Bourdon who said hed take care of me. They got my truck into the shop at 1pm and told me to come back at 515pm. When I got back my truck was parked out front and done. They replaced the compressor and the belt and added freon, all at no cost. I couldnt thank Carl enough for his service. Truly the best service Ive ever received from any company, anywhere.

Waited an hour for oil change. Guess that is the average wait. Friendly person who helped me.

I bought a part for my GMC Truck Yukon XL. Module Ki ACDelco. Electrical Items. I Paid $ 607.07. I took my part to Shop, they ask me where is rest of the parts. I said that it. They said take it back and get your money back. Went back to Rally Auto Service and I told them, I dont have all of my Parts. He told me that part is separated. Its Cost $ 1400.00. Know Body said that the Parts separated. Before I Paid My $ 607.07. DONT TELL ME THAT THEIR WAS KNOW NO REFUNDS OR EXCHANGES ON SPECIAL ORDERS OR ELECTRICAL ITEMS. I LOST MY $ 607.07. BUYERS BEWARE!!!!!!! . I FORGOT TO TELL YOU . THE NO REUNDS PRINT AT THE BOTTOM OF YOUR RECEIPTS> YOU CAN BARELY SEE IT. MAD AS HELL . THEY DONT CARE HOW MUCH YOU SPEND. AS LONG AS THEY MAKE THEIR MONEY. BAD CUSTOMER SERVICE!!!!!!. NEVER BUY AGAIN!!!!!!!.

I dont give them ZERO because I cant. THIS IS THE WORST PLACE TO BUY A CAR! I purchased a 2019 Hyundai Santa Fe which was a lemon. It took Hyundai 53 days to give me a new car because Rally auto group of Palmdale would not send them the paperwork on time. This put me in strenuous situation, because I was in California just to get my Masters Degree, I live in Orlando Florida. Because of them I was forced to rent a vehicle for almost two months which cost me over $4,000 and I was never paid for that. Rally Auto Group would not lend me a vehicle. They were nasty and unwilling to cooperate. Tony Anaya was my sales person and when I had the problem he disappeared. Art Reyes in Service, was very rude... he basically told me that I didnt know how to drive. Well, I was an instructor between 1994-1996. They tried to convince me that the car shifting to the left was the drivers assistance, but I have the same car now and it does not happen. Every time I wernt there they made me wait for hours and they did not resolve the situation. Brian was very nice though. I do not recommend this place at all... Very irresponsible!PD: I was told that in some cases they resolve the situation in as little as 48 hours... It took Hyundai 53 days to give me a new car. They tried to force me to get the old car back even after the Better Businees Bureau and the Lemon Law ordered them to give me a new car. Please do not use this place or you will regret it . Go somewhere else!

Great staff members took care of all my car needs

Staff always nice, selection of vehicle is pretty decent, price is nice( they will work with you.) Rough start, but they have proven to provide excellent service.

Great experience .but did NOT GET LOAN .THINK IT WAS RIGD.

Jenelle, Tasheena, and Faith have the friendliest service you can ask for around. Rally is the best hands down!

Sales personnel very helpful and aim to please. Bent over backwards to satisfy my needs in the purchase of a new car

Service guy Raul always a pleasure. Car is done fast and right.

Seeing the cars on lot, salesman very helpful

Went to pick up part for car. Guy in parts was nice and polite.

Rolled at 2 PM. Service drive backed up, no writers eager to greet.Lot porters must be hiding also..Glad I dont own a new GMC .👎👎

Cajun vehicle there twice and they still have not fixed the problem

Nick was our salesman and we have had him several times and love him!!!

Ive bought two cars from rallys and both cars have always received excellent work had my cars driving like new and my service reps Jen and Courtney always helped me out best spot to take your vehicle

Very helpful friendly service

Bought my car there. Loved it.

Great customer service all the time 😁

I brought my new Buick Lacrosse, purchased from an out of town Dealer, in to Rallys Service Dept. because several power buttons were not working on Drivers door. Tina was great and pleasant in writing up my order (Under Warranty). Before the end of day I received a call that my car was ready- all was fixed, and, unexpectedly, I noticed that they had not only fixed the problem but cleaned my car as well. Of course, Im very pleased with Rallys Service Dept

Steve W. Is a great car salesman with no pressure

I loved working with John in finance. The sales person Siaed was ok. He was not professional

Excellent Collision Center. Great work!

Good customer service .

Good variety of cars. Great shopping experience.

Best customer service with friendly helpful staff all around.

Been dealing with Rally for 20 years. Everything is mixed, hence 3 stars. Inconsistent. Service people are nice and helpful, not convinced about the techs. I hear many mixed things from the community as well. Coming back after a few years going over the hill. Not sure if adding an $85 alignment to my covered service was truly neede, but well see. Also, this is clearly a Cevy/Hyumdai/GMC dealership 1st and a Cadillac dealership second. Not exactly what a premium buyer is looking for.

I made an appointment for the service department about my check engine light on my 1 year old Hyundai Elantra. I told them I thought it was probably a loose gas cap, but the light didnt go away 3 days after I fixed it. They said theyd check, and the girl ran through the estimate of what theyd be doing. After all the warranty stuff, she casually threw in, and an oil change. Ummmm.... I didnt ask for an oil change, and you didnt ask me if I wanted one. Well, I needed it, and even though I could save maybe $10-15 dollars by going somewhere else, I decided to let them do it for convenience. I just REALLY hate the shady way they went about trying to get me to do an oil change.She asks if Im going to wait, and I said Well, I dont know. If he could check and see whats wrong, and give me an estimate of the time, Ill decide if I am going to wait, or get a ride home. She said that theyd do that. An hour and a half later I asked if they knew yet what was wrong so I could decide if I should keep waiting. The answer... They just finished the oil change and will be hooking it up to see what the check engine light is. Really??? They couldnt do the check engine light first for me? Another 45 minutes later, they call me back to tell me theyre done, and it was the gas cap.I thought well, at least I got my car cleaned. (Im used to Honda who detailed our car when we got service done.) Well, they did a crappy job washing it, and their vacuum is broken so they couldnt vacuum it, but did their best. They didnt even shake off the mats. Nothing. So much for that little perk.THEN to add insult to oil change injury, the sticker they put in the car said I should come back in another 3,000 miles for another change! The owners manual states that under normal driving conditions it should be changed every 7,500 miles. They didnt ask me what my driving habits are. Just put that sticker in there.Bottom line, Ill be driving to the dealership in Santa Clarita next time I need warranty repairs or maintenance.Oh, but they do offer free popcorn and a water fountain while you wait for hours. And they apologized for the wait.

Mr Mark in parts and robbin In service are awsome!!!

They bent over backward to help us get our truck going as we were traveling through