We had a great experience with Javier! He greeted us, asked why we were in, and helped us during our whole visit! Great customer service. We will for sure work with Javier exclusively:)

My service tech, Lisa, was completely awesome… She knew exactly how to fix a problem that’s been going on for a long time…Brava, Lisa!!!

Store is very clean, customer service representative was helpful but was unable to help me with my request. I had called earlier and spoke to is coworker and he told me to come down they would be able to help me, when I got there the gentleman said Im sorry thats not something we can do here at the store. I have spent 4 hours today on the phone and they at customer service told me I had to go to the corporate store. I called the corporate story they said come down will help you. I get there they say O sorry we can help you with that period clean store but otherwise useless

The lady helping me and my mother was so sweet and made us feel comfortable. She went out of her way to help us in any way she could provide!

Lisa was absolutely fabulous in every way helping me with my new phone. Great experience.

Pablo and his team are on it. Fast and friendly shop. Thanks guys.

I love the At&t store in Palm desert on Hyw 111.Everyone there is always so friendly & helpful.Shout out to Brandon & Lisa for all there helpTHANK YOU so much it’s greatly appreciate it. 😊👍🏼

Courteous professionals

Javier was extremely helpful and pleasant to deal with! He was very patient with us and gave us great customer service!

Lisa at AT&T Palm Desert solved my problem in 5 minutes after I had spent a hour and a half yesterday! Lisa was very kind and considerate. I would highly recommend your Company to my Clients. I own and Operate Cross Realty La Quinta Ca for 27 years and will add AT&T to my website. Thanks Bob Cross

They only carry the latest phones. If you want something older you have to order online. Staff was great and very informative.

It is impossible to even get to an agent to activate a sim card in my ihone. Between AT&T and Apple all I do is waste hours for them to do a simple activation.

Always been using AT&T as my carrier since I was in college. Nothings gone wrong so far.

I purchased a new IPhone 12 mini from Pablo. The experience was great. He was a good salesman. An hour later I brought it back because the touchscreen wasn’t working properly. They didn’t have anymore in stock. He gave me two options. Return it for a $55 restocking fee or he would mail me one when they get more in stock. I could purchase the regular size IPhone 12 for a $55 restocking fee. I don’t believe that this policy is good for AT&T. I asked to speak with the manager. Alex the assistant manager came out. He refused to budge on the policy. I’m not sure I understand how you can sell a product that doesn’t work an hour later and penalize me for it. I decided to pay the $55 restocking fee so that I could get a phone. I went there to buy a phone. I did not go to buy a phone, waste a couple hours of time setting it up and bringing it back so that they could mail me one. In my opinion, Alex the assistant manager could have used common sense and figured out a way to wave the $55 dollars. His lack of empathy in this situation shows me the type of management AT&T has hired. Alex took what was a pleasant customer experience with the salesman and ruined it.

Was having trouble adjusting to my new Android. They took time, made adjustments and it is working great now. Thanks to the staff.

Miguel was amazing. So patient and smart. Helped me get a great deal!

Prisilla is fabulous!She walked me through everything and got me the phone I wanted.

Miguel Coronel was my sales consultant. He was professional, knowledgeable, patient and helpful. Miguel took time to explain the new phone he was selling and helped convert all photos and contacts from my old phone. I felt so comfortable with his service I ended up adding 3 more lines and purchasing 4 new phones. Sometimes its all about having a sales professional you trust and who listens and makes you feel valued. I previously went to Verizon and Apple to look at new phones and didnt receive anything close to the exceptional service I received from Miguel.

Miguel was absolutely amazing and informative when I went in for my new phone. He was very detailed in explaining the process of having the new phone. I appreciate his help especially since I am someone with such limited knowledge on technology. Thanks Miguel!!

So very nice to have people APPRECIATE your visit and work to make your experience a good one. Priscilla was especially helpful and professional.

Thank you Dom for your help. Great costumer service, and you fix my IPAD.

Lisa is absolutely marvelous. She always helps me.

This At&T store was the best! Lisa and Javier were so helpful! Great customer service. I will recommend this location to all my friends!

Pablo was fantastic courteous and so knowledgeable

Freddie helped me set up my new phone, transition between iPhone and Android, and gave me some great advice on how to take full advantage of a promotional rebate, step by step. He made everything easy and was so friendly he even listened to me drone on about my kids. Thanks for the activation, Eddie!

Its amazing that this store can stay open during Covid when it asks customers who come to buy new phones to wait outside because they brought someone else who also wants to purchase a phone.

Lisa at Palm Desert AT&T best brilliant customer service. We got a new 12 pro and traded around phones and couldn’t have it without Lisa’s expertise and professionalism.Bill & Bente

Dom was very welcoming, knowledgeable and helpful. In a word “Awesome”! I’d be very happy to have him help me again. Thank you Dom!

Dom went above and beyond, I ended up walking out the store only paying $3 dollars extra and couldn’t be more pleased. I got hotspot like I initially wanted, and he also hooked up my free/plan hbo. Good asset to at_&t

Hadi was a great help when we needed to upgrade our phones. Very patient and detailed. 2 thumbs up!!

AT&T’s Rancho Mirage store has a great team with Michael, Miguel and Javier. They are knowledgeable, helpful and patient.

Pablo explained all the terms of the plan and was very knowledgeable about the product and services provided. A+ made switching from Verizon very easy.Edit: ended up having to come in multiple times due to Verizon’s unhelpfulness, and Javier, a manager lady whose name I didn’t get, and Lisa especially were all super helpful too. Really love the spot.

Hadi was very knowledgeable and took care of me without a hitch, he even saved me $50 a month on my device protection plan. Excellent job!!!!

Great in store service, but the expert person on phone that I had to talk to while there was not a good experience. I could not understand her. She was eventually able to help me but it was frustrating.

Freddie is awesome! Go there now and see him. He fixed my deleted emails over 2000 in short order. He’s the best! Give him more money! :)

I had a horrible experience. The guy I was talking didn’t know nothing and answered questions like “I don’t think so” what’s that even mean? It’s not like I’m asking your advice. I had to ask three times how many gigabytes on that specific plan after the speed slows down. I had to tell three times that I want to get a new number. The plan options wasn’t clear and I can tell the guy was irritated from the start with my questions. I wanted to pick the number and I’ve spend around 15min there in total after trying couple of times I wanted to return to the previous but they said I have to pick what it’s there or I have to leave! That was very rude. There was no one at the store and I’ve already picked the number. I hope you will meet someone will do the job that poorly and rude as you do yours. I went to Verizon and made a contract with them. And they’ve let me pick the number even tho they had people waiting.

Miguel at the ATT store in Palm Desert is understanding with ones financial limitations and desire to have a new phone during this pandemic. None-the-less I got the new iPhone 12 that fit in my budget!If you are a person that does some research online or at other ATT stores, this veteran salesperson will listen and steer you in the right direction...thank you Miguel!

Hadi was a wonderful help. He was very informative, knew exactly what to do and took care of me efficiently, nicely, and welcoming.

The wait was long however the service tech Priscilla was helpful with addressing my concern. On the other hand ATT CUSTOMER UNSERVICE was useless, I was transferred to 4 different people with the same weak approach, I dont have full access because I am working from home. Worst engagement ever. I recently got my service upgraded not. Asked useless Maria how long have I been with ATT, reply 3 weeks that what the record shows, I have been with ATT FOR OVER 20 YEARS. Clearly customers mean 0 to this organization. Its bad enough service in general sucks but customer longevity means nothing. Bring on Verizon.

Well I just spent the afternoon with Hadi, I left with lots of great stuff today. Thanks for the great service and helping me.

Prisilla helped me switch my account over to AT&T she made it such an easy and a comfortable experience. She’s super knowledgeable and friendly, answered every question I had and broke everything down. I am so happy with my experience and I appreciate her a ton. I will definitely be recommending her to other people interested in switching over. Thank you Prisilla you’re the best!

Lisa was very helpful. Got me into a new less expensive plan and set everything up for me. Great experience.

Today I went in and was welcomed by a young lady that helped me she was very helpful and willing to go above and beyond for my need. The crew seemed very nice I recommend going to this AT&T location were nice friendly service.

Overall, the experience was great! Pablo set me up with the phone I wanted and also got me a deal on an iPad.Thank you! My old one was outdated and some apps no longer worked on it, and I had been thinking about it anyway. The downside, and it was huge, was finding out that stores can no longer transfer data from phone to phone. Since I could not remember my Google password on the spot, and the old phone had a totally black screen, he was unable to assist me. I hope I can get all of my contacts and other information moved over. :-( I dont want to take stars away from this store, because it wasnt their fault. The employees are great.

Javier is very pleasant and helpful

Excellent and thoroughly professional service !!Customer service was superb from start to finish. Communication was prompt and professional throughout, and any questions I had were answered fully.Thank you all.

Freddie from the Palm Desert Store was extremely helpful and knowledgeable. I feel lucky to have him in customer service. Thank you so much Freddie!!!

I’ve been having a hard time with getting my late husbands line cancelled. I came into this store and the manager Yasmin was very patient and helpful. I definitely recommend this store.

Dom is a great help. As a result, iPhone 12 pro ordered.

I have a phone which I bought three years ago. AT&T does not have batteries for them or extra parts. The phone, in order to change the battery you cannot just take off the back you have to take off the front tooth you have to take the phone apart to change the battery. The man at the AT&T office said they no longer make this model phone. He said your best bet would be to buy a new phone come up because the phones changed so fast. Then they have no phones in the store, in order to show me the new phones so that I may pick one. Not even a catalog. And Ive been at AT&T member for years and years and years. But it may stop

Pablo was very friendly and helpful. He explained all the details of our new services. I ended up switching 3 lines over. So far so good! Thank you Pablo!!

Switched to AT&T from Sprint so far everything is going great and the staff at this location is so nice and helpful. Made switching easy. Thank you!

Came to the store to switch from Verizon. Pablo DeLeon took care of us and gave us killer killer deals. Super happy with his service. We Recommend this store to everyone. Everyone is super friendly and helpful.

Hadi was Amazing By Far the best service I have ever gotten at this location

Freddie was the best. Very patient .Knows his stuff and understands how to talk tech to non geeks .I highly recommend Freddie in Pam desert

Thanks so much guys for you great services, all workers was really interested in help me to resolve than i need

Eddie was awsome, all his help was profesional, curtious and has made my experiance at ATT Store once again an enjoyable one. I will continue to bring my family and friends to this location.Thank YouJose Valadez

The store had the product I wanted. Their system was down and they refused to sell if to me witb cash. Like why try to help a customer buy exactly what they want. They had 4 workers inside and no customers. The salesman told me to go to Best Buy to purchase the item that I could have received at their own store.Not sure if anyone here has take. a management or business class before. But recommend trying to help customers buy products at your own store instead of sending them away to another store.

Pablo was super helpful and very patient with us through the process!

Pablo was an amazing sales person and helped me with My phone

Prisilla was very kind and patient with my sister and I through our carrier switch! Very smart and bright young woman who made this entire experience light and exciting! Thanks a ton Prisilla!!

Alex and Pablo were experienced consummate professionals!

Day 1 Arrived In Palm Springs from Canada with an unlocked phone. Went to AT&T and bought a SIM card and a phone plan including data.Day 2 discovered data didnt work and went to another AT&T store for help. Tech there said unlocked phones from Canada sometimes did notprocess data in US and I should buy an unlocked phone from him. Not Happy. Day 3 happened to be passing AT&T store on Fred Waring and decided to go in. Told my tale of woe to the young tech Freddie who greeted us. Freddie patiently trolled through my phone, changed some settings and MIRACLE.. the phone works like its supposed to.Original purchase $50. Time and attention spent by Freddie.. way more than that. BUT AT&T will be my go to carrier when I am in the US (which I am.. often) and with that kind of service I will happily recommend them to my friends.

Not busy. Was in and out in 15 minutes. Great service

Hadi was quick and great customer service!

Javier is great! Extremely friendly & professional. Highly highly highly recommend seeing him!

Michael was great, was very patient with me and my wife. Definitely recommend coming to see him.

Very friendly, helpful, and knowledgeable, able to assist me and answer my questions. I Will love to conduct business here again and will recommend to friends and family.

Worse customer service ever! Pablo and Stephanie shouldn’t be working there, they’re both rude & won’t help resolve my issue or submit a ticket for a lost shipment of my new iPhone. I got kicked out of the store by Stephanie telling me I need to deal with customer care. Spent almost 6 hours in 2 days trying to figure out where to go and who to call to process a claim for a phone that was never received. I wish there was a 0 star option, never had this kind of experience at any AT&T store in 14 years of service with them. So disappointed!!

This store is amazing they helped me really well and fast. Great service 👍

Excellent service, thank you again for all your help and patience.

They were great with helping me and my husband with our phone issues.

Really sweet and awesome salesperson that helped with my phone. Thanks Yasmin.

Sales Representative was very helpful and answer all of questions she even let us know the latest promotions and was very pleasant

Pablo was extremely helpful and very patient in getting a another phone line moved over to our account.

Excellent customer service and knowledge. I highly recommend Lisa.

Wilford went above and beyond to provide exceptional customer service to us! Hes friendly, respectful, and knows how to make your time at AT&T worth the wait. I will be recommending this sales representative to all of my friends and family.Thank you for a great experience!

Had some technical difficulties and issues that Apple even didn’t resolve and this location, Javier, not only resolved all problems but saved us some money and time. Extremely pleased with the service and speed that all the issues were taken care of.

You guys are awesome thanks for helping me out!

Great customer service from Miguel and Priscilla.

The manager was very helpful, she helped me get my problem resolved. Definitely recommend this store.

Lisa was fantastic at helping with our phone, knowledgeable, friendly n very efficient!

I wish there was a 0 star. Pablo is so rude, he should look for a different profession that has nothing to do with customer service. Will be leaving AT&T because of him after 11 years, this store has to be the worse by far!! Management should be worried about their current personnel, or maybe management is part of the problem. Not sure what happened to this store, they were great few years back

Customer service was excellent. I was in and out in a very short time and was able to get all pop up ads coming in on my phone shut off.Thanks!

Very helpful staff. Resolved my issue with an old tablet in 10 minutes. Clean store. Well located and easy parking.

Prisilla gave great customer service.

Whether u have a simple question or a complicated purchase be prepared to wait a looooonnngggg time. They have the dumbest point of sale system in place that doesn’t differentiate from an hour long two line purchase process or a simple two minute exchange. Male staff are just ok but the girls that work there, especially Carolina are absolutely exceptional. Despite the stellar female staff members the customer experience overall kinda sucks!

Clean store with a long wait in an organized lineup. But the staff didnt know how to do what I wanted (short-term iPhone SIM activation with data) and the manager insisted it couldnt be done, even after I told him I got what I needed in New York three months prior. I suggested that we phone the NYC store but he refused. I guess the store didnt want the business.The 123 N Canyon Drive store was an interesting contrast. The rep there didnt know what to do but he had no problem with the suggestion that we call the NYC store. The NY rep was helpful and I was setup very quickly.

Worst customer service I’ve have received. They don’t listen to Costner needs. They just talk over you and tell you what they know regardless if has anything to do with what your looking for.

As usual, understaffed. Pleasant staff though scarce.

Probably the WORST customer service I have EVER received! AT&T messed up on my bill and then shut my service off for their own error. I was told I had to pay over $600 to get it turned back on by the MANAGER of this store! Needless to say I did not pay and left the store in complete disbelief that they treat customers this way. After about 2 hours of being on the phone with AT&T customer service I was able to get my service restored at NO CHARGE and a ticket was issued to correct the original billing error. If you want good customer service steer clear of this store!My final thought...how do you as a MANAGER tell a customer they have to pay you over $600 to turn your phone service back on when your company messed up on the bill in the first place?!?!?! And then wonder why the customer gets really mad about it?!?!

Hadie was awesome!

Very helpful, thank you!

Great service, thank you Pablo!

Condescending young punk thinking an old man knew nothing about electronics. His attitude only changed when I informed him I used my first computer in 1961.

Great deals today Alexis did an amazing job he saved me from switching to Verizon

I HAD AN HORRIBLE EXPERIENCE! I was scammed out of two phones in my name. I went to At&T co-worker to help me but they did very little to help. I was basically told that it was my problem and they just want their money. Thanks AT&T! Now, Im out of $1,000 bucks!

It took quite a while to get my phone activated because I pre paid some money online prior to picking up mb y phone at the store and online to store do not sync together. They had to void it out and start over. A fault in thier system they need to fix at AT&T. Staff was nice

Great customer service

Best costumerservice by Diana, she answered all our answers and helped us get the best deal and the phones we wanted.