We have purchased several cars through CarMax and have not been disappointed with any of them. All of the employees are nice, helpful and professional. They make a daunting process easier for sure!

Silvia was awesome in letting me narrow down the vehicle I need for my business. With patience, and professionalism she showed me the inside of several full size SUVs, allowing me to eliminate ones I was unsure about. Silvia is new, and in training. She is a great asset to CarMax.

The front end of my experience was great! I made an appointment, they made an acceptable offer for my trade in and I was out the door in a new used car in about 4 hours. Very friendly and awesome customer service from the sales and finance team.I got home and noticed a pretty significant oil leak which led to a call to the service department. This is were my experience went downhill fast. Unfortunately, Daniela, pushed back on my service request for immediate help and is very unclear about how to provide top notch customer service. When a customer is stating that there is a significant oil leak and that the car was purchased a week ago, the last thing a customer wants to hear is, we cant make that happen for you....Im sorry we are strictly first come first serve, excuses, excuses, excuses. She was rude during every interaction and seemed very lethargic/not into her job (sadly, I had to leave my car for 3 days and had to continue calling to find out status instead of this information freely coming to me ESPECIALLY when I was originally told 2 days and they failed to call until literally the last hour on a Friday when my car should have been done by 3pm that afternoon).The rest of the service team seemed a little more on the ball except for failing to call me more often with updates. They did provide a vehicle for me to drive during that time (and if Daniela had stated that was an option during my 1st call to set up the appointment, I wouldve been less irritated about the entire situation) and fixed everything free of charge (despite my side panel missing from my rear passenger door which was discovered after finally getting my car home from it being in their shop....Ahmed was on the ball and was awesome about resolving my new problem. Had he handled my service request from start to finish I would be giving 5 star review).Perhaps my expectations are too high but Daniela definitely needs to be removed from her position immediately and replaced with someone that actually understands vehicle repairs, is happy, lively, and can bring their A game with providing excellent customer service.She literally killed my entire experience with CarMax and left me not wanting to tell anyone to check out CarMax as an option because of her childish unprofessionalism.

Took my car in to get appraised. It was very easy and I got a great offer. Everyone was really friendly. There was a bit of a wait but it was worth it.

Needed to sell my deceased fathers inexpensive domestic sedan, and really didnt have the bandwidth to deal with selling to a private party. Although I didnt get quite as much money for the car as I may have selling directly, the ease of transaction at CarMax made it more than worthwhile. Everyone I encountered was friendly, professional and extremely accommodating. The entire process was quite pleasant, and Im glad to have made the choice to use CarMax.

My experience at carmax was just amazing. The service was great. I loved how they had many options of vehicles to choose from. I want to give a big shout out and thank you to Kayla Scott for helping me get my car and doing everything possible to insure I left with it. Kayla keep up the great work.

Im a first time auto loan buyer I recommend you go see Anthony Ortiz if you want to buy a vehicle. He gave me financing options and made it happen for me the same day. He follows up with you he went above and beyond my expectations and kept it always professional. I wanted to drive off with my new vehicle that same day and he made it happen. He will work with you and give you many recommendations. My next vehicle will be bought at CarMax. It was an exceptional experience.

We had done our research and were looking for a particular vehicle. While an option was to have vehicles sent to our local CarMax, The inventory here was high enough to choose between 6 vehicles. A quick look at 4 from an exceptional Rep, narrowed down to 2. Test Drive experience was efficient. CarMax financing beat our bank so the deal was done and in 2.5 hours we were in and out. Great branch, friendly and efficient staff, great selection. Highly recommend!

I stopped by without an appointment to get an appraisal on my car. It was an initial 15 minute wait and then a 45 minute wait; which I was able to walk the lot the entire time (cuz the lot is huge! And I was glad to walk because I had been driving many hours). All staff were very friendly and helpful.

This was my first time at buying a car pretty much on my own. Everything went pretty smoothly. I do have s suggestion that when it comes time to talk about documents one needs to prove income, residence that is made more clearly that the documents must come from the entity and not copies on a cell phone or ones printed at home. Now this is only in the case that a customer is not able to have the documents uploaded before hand and if they are unable to secure a curbside delivery. This was very confusing to me and Im sure has been to others. Also have an explanation on your website regarding the number that people call. Let them know its a call center not even in this state and that they will waste valuable time being on hold, and their opportunity to make the curbside delivery. All in all being my first time, it went pretty good and I did drive home with a beautiful car. I have to than Alisha and Darren for their help and apologize for my frustration. Having this car has given me my freedom back.

Had bought a lemon in Northridge ca . Wont say the dealer but it was a bad experience. On the way driving back trough Ventura, Car Max stood out like a beacon of light. I was amazed by their lot and how much selection they had. Wow. And the experience with no hassle with some salesman breathing down your throat. You look at cars you like and they call a person who gives the details and runs the numbers if you want . The whole process was amazing. The car we wanted was for my son . And after the experience I had had with the first car lot this was an amazing experience. I was so comfortable and reassured by Car Max’s car check. It made my mind frame assured I was getting a great deal. I added the extended engine warranty on it. Knowing my sons car was safe. Thank you To the team at Car Max . I had such a terrible taste in my mouth after the first experience. They made me see there was hope in buying a car . And re assurance that our purchase was safe. Shot out of to the Ventura team and all their staff. The Ribera’s are life long customers from now on. Do not buy a car without going to see Car Max. You will not be disappointed. One happy dad . 💯👍

A game changer in car buying. I love everything about them -- from the friendly, helpful staff, to the competitive financing, to the high quality vehicles. Who knew you could enjoy buying a car?!

A very easy and utterly stress-free transaction. Richard made the whole used car buying experience effortless and, surprisingly, pleasant as opposed to distasteful visits to 3 other dealerships. I’m so happy with 2018 Bolt EV. I haven’t gone to gas station to fill up in a month!

Experience was great, it was a Saturday so they were busy but still went fairly quickly. Were very friendly and communicated with updates timely and proactive. Dog friendly and kid friendly ☺️ Chris and Cross is awesome !

Found the car I wanted. It was shipped up to the closest Car Max to me the next day. It was ready the day after that. Test drove it. Loved it. Bought it! Everything was easy. Gave me the best offer I had on my trade in. They are super busy so I had to wait to sign all the paperwork. I was the last customer to leave an hour after closing.

My family has bought 3 cars from carmax before, 2 being from this location. I went in to get an offer on my wrangler and was given a very low offer for what it is worth + the demand for them. Carfax, edmunds, cars.com, and car gurus all have my make model and mileage for at least 25k- 38k and I was offered 17k... I was told that they would “be lucky to sell it for 18” when in fact the condition of my car is excellent for the car and it has never been in an accident. I asked why the same jeep in their lot is listed for 30k and mine is only worth 17k?... I understand they need to make some money off of the deal but Ik what this car is worth and I did not appreciate they’re business skills whatsoever, I’m very unhappy with how this happened especially because we have been good customers for years. No more carmax for me lol

Everything was great but I felt a little rushed. The sales person didnt take the time to really show me how to use the cars entertainment computer and suggested I pull over somewhere on the lot and see for myself. I wasnt able to check out the exterior nor interior of the car let alone the engine. It was though they had positioned my car towards the street by the side door and congrats me. The lot was busy and I felt like I had to move. Other than that everything was great.

The appointment was super smooth, very professional, courteous, and respectful. CarMax really has the process down. It took a while...about 2 and 1/2 hours total. But in the end, I left with a check for $35,000 for my 2015 Jaguar F-Type (that matched the online quote I received before I arrived). I am very satisfied!

I visited a regular dealer prior to coming to CarMax. I was not excited by that experience. In fact, I was pretty turned off by any and all dealers. But then my partner recommended CarMax. As an introvert, I fell in love with the process. The prices are set as is, you dont have to talk to anyone until you need to, and nobody haggles you or tries to add on any secret bells and whistles. And! If they dont the car you want, you can ship one in for free from another store within 250 miles. Whaaaat. The gentleman I worked with was super kind, disinterested in my money and more in my happiness with my car, and was funny. Like actually funny, not fake funny. 10/10 would recommend.

Went in to look at a few SUVs found one and we did the deal very fast.Salesperson went thru all the paperwork and what they had done to the car etc. 2 small issues they agreed to fix at a later date.When the car arrived all cleaned up I noticed 2 chips in the windshield drivers side in view and one one was repaired poorly and would have gotten worse over time. They called in the service manager and sales manager and said those are acceptable cracks. Wow really... I thought.Anyway I said new window or give me back my money and they said take your money back. I thought strange they are making $7-10k on the car it was a 48k SUV.They were very nice about the refund but it took a while and we parted ways. The next day I called Nissan and the new window is about 1700.00 due to the electronics in the window and they have to do the install.Glad I passed. Poor management decision making so look these cars over well. Small issues can be big money for you.2 star because they got me a ride home.

Everything went as smoothly as could be expected. The associates were friendly and knowledgeable. I would recommend friends to see you if they needed a good clean used car. Thanks Doug B.

There’s one person (Ahmed) who goes over and beyond for CarMax customers. He deserves a raise! Thank you, Ahmed for your Awesome customer service. I’m happy to hear Lyft is back too.

Pleasantly Surprised! I have sold many vehicles in the past and always went Private Party to avoid the stereotyped Used Car Crooks. On the advice of a friend, I obtained an online quote from CarMax. The quote was above blue book. I took the car to their Oxnard facility to verify the quote was legitimate. When the price was verified with the car AS IS without doing any detailing, smog test, advertising, dealing with potential buyers or liability, the decision was easy.

Kayla Scott was such an amazing help. She let me set up appointments for vehicles that Id like to test drive. She showed me around both parking lots told me history of vehicles and reliability. I will refer more customers to see Kayla she was professional, friendly and didnt push me for a sale. It was easy buying the car of my choice through CarMax. Thank you.

I had the best experience with selling my SUV. Had printed an appraisal at home, brought it in and everything went just as planned. I was hesitate that it would go as good as it did. they were awesome!!

Id never been to a CarMax before, but came in to sell my used car after an online offer. The process was incredibly smooth and transparent. I was really impressed. Thanks to the professional team who helped me out today.

So easy to sell my car for fair price and just as easy to but used car. I used to work in dealerships and have purchased many new and used vehicles over the years for personal and business use and thus was by far the easiest most stress-free experience.

Service was excellent. Very organized, efficient and communicative. Truly a no hassle experience.

I went in to carmax to sell my vehicle. The employees there made it fast and easy. It helps out if you start the process online and you are completely honest when filling out the questions on the application.

Ive bought probably 10 cars, if not more. When I say the process was smoothest and easiest at CarMax, Im not exaggerating. John, Juan and the whole crew at the Oxnard location were awesome to work with. Whenever Im in the market again, I will 100% be working with CarMax again.

This place will low ball you, took my sons car there it was in pristine condition 40,000 miles . Sold it to dealership in Thousand Oaks for three times the amount that was offered, at Car Max, price car was sold for was very close to original price .

Once again great experience. I went online and received an appraisal for my vehicle. After my vehicle was checked out the original offer remained. Final checkout with all DMV paperwork done was quick and easy. Highly recommend Carmax for buying or selling you vehicle.

Good selection of cars 🚘

It was ok, Im satisfied, testing the cars was ok, beside all this pandemic.Just consider spend not a Lot of time, but is understandable.In General Very Good!

I thought that your representatives were very nice and pleasant. I thought that I had receiveda fair value for my car. When I decided to accept their offer, I thought that the process was smooth and with friendly and helpful customer service representatives and the check was received in a timely manner. Thank you very much. I understand why your business is booming.

This was my third or fourth CarMax purchase. Each deal has been very smooth, honest, and beneficial to me. Juan who helped me into this Ford Explorer was marvelous, loaded with information, and good advice about the car. The financing went very smoothly, even after normal business hours. Three hours, flat, from entering the Oxnard site to keys in hand. I also trust them for service on their cars.

I went to their website and filled out the simple questions. I received a offer within 5 minutes of filling out the questions. I was so impressed with the offer for my 2013 Nissan Versa that I scheduled an appointment the next day. I arrived at my appointment time of 3:30pm. The whole process took about 2.5 hours. I walked out of their office 6 pm with a check in hand.I was pleasantly surprised that the offer I received on the website was the same I received on my check. The process was very professional the employees were very friendly we had a great experience. I was so impressed with the CarMax process that when its time to purchase a used vehicle that they will be my first stop!

I bought a car from Carmax a few days ago. They were great. The only thing that bothered me was it took a long time. I was there almost 3 hours. I paid cash for the car so I dont know why it took so long. I kept having to wait for the manager or for paperwork, or Im not sure why. It shouldve only taken 30 minutes to an hour.

Fast easy way to sell a car with no pressure on buying a car there! Awesome experience and very friendly staff. Will definitely be a repeat customer!

Great place. We sold our vehicle there, price was reasonable . No pressure to buy off their lot. Staff was very professional and efficient. No BS place!

Great car buying experience and people are polite and get you in a car just right for you😃👍

This was truly an excellent option at the end of my lease. I couldn’t wait to get out of the shackles from my lease and carmax made the entire process a sweet experience.

Everyone was professional and wearing a mask and Bob was very helpful Ill be back when I have more details figure out

Great offer on my vehicle, held to the 60-90 min turnaround, VERY friendly staff, just a REALLY great experience overall!!

I had the best car buying experience and im so thankful for the salesman who helped me. After the roughest year so far i was pleased and so happy i cried tears of joy with how helpful they were to get me in a great vehicle

Bought a car in march and paid the full price of the maxcare warranty when I bought it. My keyfob remote is now broken/dead even after changing batteries and I physically cannot drive my car because of it and the anti-theft. Carmax won’t even pay for towing and cannot give me any other assistance. Was previously recommending them but now I definitely would not if they won’t even help with something this simple.

My wife and I showed up unannounced to see how much Carmax would be willing to pay for our car. We were very happy with their offer and sold them the car that day. The staff were pleasant and efficient.

This is the 2nd time Ive used Carmax! Great company and smooth service.

Selling my Car to CARMAX was absolutely fantastic and hassle free. I had provided information about my car online. I was given a firm price of $5,000 that was good for a week. I made an appointment with my local CARMAX store and upon a physical inspection of my car, CARMAX gave me $6,000 that was $1,000 more than the firm offer.

CarMax took care of everything, like DMV paper work etc. They also provide a 90 day 100% parts and labor warrantee. I really liked that I found the car I wanted at a CarMax 600 miles away and only had to pay a small shipping charge to get it here, then inspect the car when it arrived and make my purchase. Outstanding way to buy a car.

Kyle is so awesome to work with. Henry was very professional and friendly. Kylie was very helpful and pleasant to work with.

Im very happy with my crv touring. CarMax was very helpful.

I had never been to a Carmax and I didn’t know what to expect. We had the best car buying experience when we went to test drive a Nissan Leaf. I had scheduled one at a different dealership 2 days before. But 15 minutes before we arrived the guy called to tell me it was sold. I knew there was one at carmax and so we turned around and went there. In the beginning it felt a little slow but after we got started with Glen we had the best experience. No pressure, straight forward pricing and really great service.

Overall, great experience. Because it was my first time buying a car there were a few hiccups on my end, but even despite that we were able to get the ball rolling fairly quickly. They were more than willing to help me get the car I wanted and I couldn’t be more appreciative of their time and effort.

Absolutely worst place to purchase a vehicle. I can just imagine how they warranty their vehicles to the public. I would recommend if your looking to purchase a vehicle from carmax oxnard to have it inspected by the actual franchise dealer as from my experience they have unreliable and phony managers to make a claim with in particular MARTIN and STEVE. Myself as a Independent car store I buy several vehicle from their auction every week and seem to have issues with the local Oxnard Carmax. I have seen that their techs are not up to par and just say that their techs say the vehicle is fine. WHAT A JOKE!!! on faulty transmission. Either management is shady or the techs are not up to par. I dont have this issues with other Carmaxs around the area. Its such a shame!! BUYER BEWARE HAVE YOUR VEHICLE FULLY INSPECTED BY A 3RD PARTY YOU WONT REGRET IT THEY DO NOT HONOR WARRANTY CLAIMS

I picked my car online, test drove it the next day, and decided to purchase it. I qualified for financing through Carmax and my bank. Carmax rates were WAY higher so I went with my bank. Because my bank is out of state, I had to wait three days for the check to arrive, giving me time to freak out about this huge purchase 😂Both people I worked with were super responsive and helpful. I got the Carmax coverage, I can’t speak on that yet, but I’ll update if I need to use it.

Exceptional service! I sold my SUV to CarMax Oxnard and the entire process only took an hour. The process was painless and they offered a higher price than the competition.

Glenn Macfarlin is an outstanding salesman and the rest of the CarMax staff were very helpful.

Went to sell a car but couldnt because Hyundai shutdown selling off-lease cars to them. I was so impressed with the lady who helped us and the completeness of the information that I would absolutely check them out when looking for a used car.

I wasnt a fan of the person who was texting me...but the phone conversations and the in-store experiences were top notch. For example, there was a ding in the car from when they transported it to me. They had it fixed in 30 minutes. Checkout was easy. The store was clean. Both cars were ready for me to try at the moment I arrived. Very good service in-store. Dont let the person who texts you put you off. Very unfriendly and stiff. But the other people were great!

I went to Carmax to obtain a quote to sell my car. I was very impressed with each and every person that I had contact with from the first person who took my information to the appraiser to the administrator who processed my title changes and handed me the check. They were professional, courteous, and very helpful. Spoke very highly of the company and had each been employed by Carmax for many years. Overall, it was an excellent experience and I would highly refer them to anyone!

Best car buying/selling experience of my life! I was amazed by the efficiency of your processes and the knowledge, demeanor, and professionalism of your staff. Exceptional customer service from start to finish.

Went to buy our first car there and we got nothing but problems! I will never try to get another car here again. Most people were nice.

I was amazed by how simple and easy it was. I will never buy or sell a car any other way!

The lot has a great selection but service is lacking. Not one Sales Rep available for a test drive. 2 stars solely based on selection.

The whole staff at the Oxnard location was very friendly and helpful, everything got done as quickly as they could get it done on a busy day. Jazzie was great taking care of all of the finishing details.

I am sooo disappointed in Carmax, have had a terrible experience. Do not feel like anyone cares about all the issues I have had with the most expensive car Ive ever purchased, they only care about their policies not their customers. I would never recommend buying a car from them - its a factory - no one is paid enough to care, they all say, Im sorry theres nothing I can do... Dont go there!

Unprofessional and dishonest. Did not disclose scratches and dents on car before transfering.I was interested in a car but there were no photos uploaded on wesite.Called phone number, Carmax corporate answered, transfer me to Oxnard location, got hung up twice before talking to anyone.Third times finally connected to a person, was told photos were not ready. Asked if someone on site could take a couple of photos or walk around the car while on the phone with me. They refused.After a few days of waiting patiently,  received a few photo. The photos were in poor quality and angle but I did not see any major damage so I start process of transferring car to my location. Before transfering,  Carmax did a walk around and sent me a report on exterior and interior quality check. Report shows exterior clean, no scratches or dents.Fast forward a few days, Car have arrived at my location. When seeing the car in person, I see multiple scratches on front,driver side door, door handle, small dent on hood. Carmax responded by saying if the scratchers or dents are not deep, they dont consider it scratches. *see photos for how badly the scratchers are on the door and door handle. THIS SHOULDVE BEEN DISCLOSE. I WOULD NOT HAVE TRANSFER THE CAR IF I HAD KNEW THAT. I REPEATEDLY ASKED TO SEE THE CAR BEFORE TRANSFER AND CARMAX OXNARD HIDE IT AND LIED ON THEIR REPORT.I would not recommend dealing with Carmax Oxnard location. Extremely unprofessional and dishonest. I paid $99 transfer fee for a car they said was in mint condition and it ended up having lots of scratches on the car.

CarMax was so professional in getting me and wife a car that I bought a Dodge Challenger SXT from them and I will do business with them in the future like Tony the tiger would say there GREAT!!!!

Super easy way to buy a car. Go online, make your pick, have it delivered, youre good to go. CarMax has worked the drama out of the purchase process. No new-car dealer games or bad vibes. No secret undercoating, window etching, or super seat-spray games It was an easy process, Ill be back!

So you guys stole my car and had you old attorney trying to circumvent California and Texas government agency by try to lie and say that is no domed my car. After promising to give it back at that. I’ll never give up getting my car back. Honestly, I could sue but just want my car back that you guys stole and that is STILL titled to me. Want to return it? Give me a call.

I had a fantastic experience!!! My wife and I had just gone to a dealership and been treated horribly. We came to carmax and searched through cars with our CarMax rep and she helped us look at all of them and even walked us through the lot. We ended up picking a Chevy equinox which wasn’t even what we were looking at originally but our rep offered it as a recommendation and it hit all the points we were looking for!

Fast process didnt feel forced to make any fast decisions.

Fantastic staff! Julian helped us with everything we needed, answered all our questions and got us in the new vehicle and out the door as quickly as possible!

I think from the start the representative should explain the time it will take to sell the car. First person said 45 min, after that I was passed off to a second person that said about 30 min. After that she came back and said the mechanic will need to confirm something and that will be an additional hour to hour and a half. From the get go it should be explained that it will take 3 hours to deal with it. Otherwise it was a good experience.

Everything went smoothly. I just had to wait about 20 minutes or so to start the process to receive a check.

I found the car I was interested in on-line at my local Car-Max. Went to the local Car-Max and was greeted by a associate and arranged for an assigned associate. John met me at the car and arranged for a solo test drive which went well. Then John worked with me though the sales process where I paid by check for the purchase. From start to finish it took about an hour and a half from showing up to driving away with a clean, shiny replacement for my car that was totaled by a tree falling on the roof. Very pleased with the purchase experience.

Large selection of haggle-free cars. Good customer service. Ask for Ahmed. Hes really helpful and nice.

It was very convenient and staff was super friendly and professional. Love the no haggle portion of selling your car to Carmax!

After having a horrible experience at another dealership, I went to Carmax in search of a car. From the moment my daughter and I walked in, Julian took care of us. I had scheduled a test drive online and Julian walked us out to the vehicle. He gave us plenty of time to check it out and answered a couple of questions. After the test drive, I let him know we really didnt care for the car. He patiently asked what I was looking for and truly listen to my preferences and budget. After searching the lot, we found the car that met all our needs. Thank you Julian and staff at Oxnard Carmax for your patience, thoughtfulness and stellar customer service!

Fro the time I filled out the form online until the time I walked out the door leaving my experience was the most delightful, easy way to sell a car that I had ever experienced. I have not stopped raving about CarMax to all our friends.

Best car buying experience I have ever had.

My first of all, this was the first time Ive bought a vehicle online. Didnt know what to expect, but after looking for so long to get the right vehicle I found it online!!As being my first visit at Carmax, I was excited to see not only was I welcomed but so was my dog. Customer service is very important to me, as I work in the retail industry. Everyone was courtesy, well knowledge and friendly. Was able to get all paperwork done and drive home in my new vehicle.Will recommend this site to anyone else that is looking for a vehicle.

From evaluating our trade-in, to looking for our vehicle, to setting up a test drive, to acquiring our own financing, to deciding, and then completing the final paperwork, the best car buying experience we have ever had!

Brought a 2021 Subaru WRX to sell to Carmax.. Valjean made the whole process easy..From the appraisal to actually selling the car took a hour and a half..Great price and easy process…Sherry also did a great job..

On-Time, fast service. Explained everything they were going to do and then got it done quickly. Great experience, will definitely go back.

Great staff and experience.

My experience with CarMax started from the very beginning of my credit application with Jackie and it ended with Kayla at carmax Oxnard. She was excellent .We enjoyed our experience and really appreciate her hard work. It made the whole experience a 10. We will definitely be back for another car.

My experience with CarMax started out rocky; but after everything was said and done, it ended up being OK and I accomplished what I needed to do- which is sell a vehicle. My dad passed away, and my mom & I needed to sell his truck. I suggested going through CarMax to my mom, instead of dealing with the hassle of trying to sell it Private Party. I attempted to call CarMax to find out what would be needed in order to sell my deceased father’s vehicle. I was unable to get anyone on the phone. Next, I filled out an online inquiry, requesting a call back. A CarMax representative never reached out to me. Over the weekend, my mom, sister & I went to CarMax with the truck. We checked in at the front desk- I do need to mention, the staff was very friendly at the front desk. We were told to wait outside by the vehicle for a CarMax associate, who would be doing the appraisal. We were told it would be about 10-20 minutes for the appraiser to come see us. It ended up being a lot longer than that though- and meanwhile we are waiting outside in a hot parking lot in the sun. The appraisal was completed and we were told an offer would be emailed to us (about an hour). We decided not to wait at the dealership for this, and went off the lot to lunch. The offer was emailed- probably in the hour timeframe we were told- and we thought it was somewhat fair. When we went back to the dealership to complete the sale, the clerk in the business office told us we needed an original Death Certificate (my mom had only brought a copy). We told the clerk that we would come back on Monday with the original form. We also decided to leave the truck on the lot at CarMax, so that there wasn’t a bunch of driving back and forth. The clerk gave us a parking slip and we left it on the dash of the truck, and left the dealership. All-in-all, this process took us from about 12pm until 4:30pm. On Monday, my mom drove back to CarMax with the original Death Certificate (she lives probably 35 minutes away from the dealership). She met with a different associate at the business office, that reviewed the Original Death Certificate that she was told to bring in, and this Clerk (a different clerk from Saturday) added that there is a waiting period of 41 days from the date of death on the Death Certificate before any DMV transactions can take place. NOW WHY ON EARTH WOULD THE SATURDAY CLERK NOT MENTION THIS?!? So my grieving mother made the trip back to the dealership for nothing. On Tuesday after I got off work, I had my husband drive me to CarMax (also a 30 minute drive from my house) to pick up my Dad’s truck so that it wasn’t parked on CarMax’s lot. We waited. Again, I tried to call CarMax to speak to them about the offer on the truck (which is only good for 7 days) and to see if they would honor it, given the circumstances. I could not get anyone on the phone; was on hold for over 30 minutes. I filled out an online inquiry (again) and was finally able to speak to someone. And this salesman confirmed that the appraisal process would need to be done over again! However, he did explain I could complete it online instead of at the dealership. So I completed the appraisal online and the offer came back $700 higher than CarMax’s initial offer. We were happy about that. I was able to make an appointment online to the truck to CarMax that evening. I went with my mom, and we were there for a total of 2.5 hours this time around. We were finally able to sign paperwork, and my mom walked away with a bank check. All-in-all, our experience was was more of a hassle than we thought it would be and we honestly probably would have been better off selling the truck privately. However, what we needed to do was eventually accomplished and the people we dealt with the second (or third?) time around were great and helpful.

Didnt like the out come of results getting a car I thought it was going to be easy no it wasnt wanted more for used cars n acceptance of getting one was not what I thought getting a 2021 yes I expected some challenges but used I thought I was buying a brand new luxury car Expections were not met n left sadden n down.But choices of vehicles were great they have more then ever selections of cars to buy but getting accepted or pre approved for what u want not good for used cars n there mileage I would rather try at a Car Dealers with a.2020 or 2021 with theChances of a win n a Car then there Car Max .Not good probably alot of co signing to get one Excellent Credit 800 or more for there used cars n mileage .I

The Oxnard store did a great job closing the gap following poor communication from the central office online. It would also be helpful to warn buyers that if financing with an external provider is joint, then both parties need to be physically present for title application forms. I probably shouldve thought of that in advance, but our default during the pandemic is to minimize.Overall, the experience was straightforward and pleasant. Youre treated like an adult, not a wallet to be exploited.

2nd car bought at CarMax. Love the No PressureSales atmosphere all the way to signing the. Contract.

Nice people test drove a car im interested in, great place great location oxnard.

So disappointing. I got the run around. I was lied to, and they sold the car that I was getting transfered after waiting 16 days for the car to be repaired. Calling the phone number listed you cant talk to anyone at the dealership you go to a call center where nobody knows what they are talking about. So much misinformation. I would never recommend carmax to anyone.

Great place to buy a car. The staff is extremely kind and very respectful and knowledgeable. They dont push you into anything you cant afford and give good advice on certain cars and what to expect at certain mileage. They fixed my issue I had with my car both cosmetic and mechanical all free of charge, still inside the 90 day warranty.Only thing I didnt like was finding a dirty grimey rag in my middle console left over from a worker when picking up my car.

This was our 3rd CarMax vehicle and it was even smoother and lkess stress free, if thats even possible!

I had a great experience at Carmax, this was my second vehicle purchase from Carmax. Again the staff was great, friendly, professional and so helpful in every step of the car buying process. My sales consultant, Richard Johnson, Senior sales consultant, was the utmost professional. He located a vehicle for me in Los Angeles, had it shipped to Oxnard, I had my new Nissan Sentra in a couple days, it was worth the wait. So happy with my decision to make the purchase along with Richard’s assistance. Thank you Carmax and thank you Richard.

Got a great offer for my lease, was able to put some money in my pocket instead of returning it to the dealership and having to pay them the end of lease bill.Was fast and easy, I will always take my cars to Carnax from now on

2nd Purchase From CaeMaxMy first purchase was four years ago and I still own the vehicle and it has less than 100,000 miles. My first purchase had a few clutches in it but we worked it out. On both the vehicles I did a lot of research on the cars. The second purchase a 2017 with under 25,000 miles. It is an awesome car. I recommend trying CarMax the new way to purchase a car.

Wonderful place with good deals!