Unwilling to help customers when in need. Tried to purchase a set or rotor hats that he stocks and was to told since I dont buy enough volume id have to go through another shop.... Mind you, I purchased the original brakes from Charlie just over a year ago and need replacements now. Looks like I will be knocking off his hats and selling them on my own now. Lost me and my customers business for sure.
Unwilling to help out returning customers when in need of replacement parts.
Top Notch customer service and support!