Car was taken in at the time of the appointment and done 45 min later. Was an oil change, rotation service. Only complaint is no window sticker when the next change is supposed to happen. The inspection report didnt have the cars mileage on it, not a real issue but it is nice to have mileage for my records when I sell the car.

Came in for broken alternator belt. Of course they suggested replacing all three belts PLUS the water pump which they said had a very loose pulley but I dont know how they could check for that because the belt that runs the main engine and the water pump is intact and they didnt remove it so how do they know if the pulley is loose or not? Their first estimate was almost $800 for pump, five hours labor and three belts and I was supplying all the belts (I bought all three a year ago when the third belt broke, but it only runs the AC and so I hadnt ever bothered to replace any of them yet). Labor for belts was over a hundred dollars EACH (other shops had quoted me around $100 to replace all THREE in the recent past). Pep Boys kept saying my water pump was bad but it was the power steering that failed without the belt and that caused confusion. I wound up going into the shop area and showing the mechanic how the missing alternator belt also caused the power steering pump to not turn. He caught on quickly and I was able to convince them to just replace the one (alternator / power steering) belt that had just broken yesterday. I asked if they could give me a break on sliding my new AC belt on as well since that belt was already gone and so putting on the new belt should have been a five minute job but they still wanted the original $131 labor cost so I just had the one belt replaced. It took no more than fifteen to twenty minutes. They did offer me a 10% discount when I told them I was homeless and unemployed but it was still over $100. I think a 3/5 rating is very fair.

Best auto shop in oxnard! They are very professional have great prices and most important they are honest. They have never pushed me to get anything I didnt need. The front desk workers are friendly and put great care with your vehicles. 10/5 stars for sure!

Scammers!!!! Went in for a flat tire, location tried selling me a tire. What worker Oscar said that tire was not fixable, took tire to a Firestone location issue solved. Saved myself buying a tire

I went in looking for a small thing of touch up paint,I found the perfect color in a spray paint, the lady helping me had sum good suggestions on a type that had primer in the paint,I was in and out in no time and back to my project.

Clean store and your service is good

Changes review to 4 because i had a better experience thus time

The Boys!! Gotta keep those wheels shining!! They got the goods!!

I showed up to pick a part up and not a single employee present, then when I finally got someone to help, they took their sweet time. Pretty bad, unfortunately for me, I needed that part bad. Tsk tsk. 🤦‍♂️

Got a flat tire over the weekend...but pep boys came thru for me.. TY for being there on weekends...when lifes unexpected accidents happen ...its ALWAYS on a weekend and you scramble to find a place that can fix your car because Monday youv got work!! Thank YOU FOR BEING THERE PEP BOYS... QUIET HEROS!!!!

The staff I have dealt with here have been very helpful and polite in finding the parts you need and regarding the prices, they offer specials and coupons all the time

PEP BOYS IS GOING OUT OF BUSINESS, EVERY IS AT FIFTY PERCENT OFF.

Friendly associates. Willing to help

My battery s I get back from them pep boys it comes back dead and no good for charge its like they do it on purpose...

It was very expensive at this time of the year. Not to mention employees not even wearing a mask and interacting with customers face to face, close to each other looking at the computer screen. No social distancing whatsoever.

Great price matching. Saw 25% off of hubcaps and limited it but they gave me all 4. Great prices. A bit disorganized, but great prices. Upgrading your hubcaps is the least expensive way to make your car look nice.

Good service. Narrow parking space

Awesome customer service.Bought some white gloss paint to coat my motor cover on my 2017 Hyundai Veloster.

Cici is real cool!

A bit gloomy and the way out, obstructed. Egress routes are to be clear in case of emergency

Needed a new tire came in without appointment (wouldnt recommend it if you can help it) and they still managed to squeeze me in and the tire pricing wasnt bad either.

They were quick and nice. I had a tire replaced.

The only one in Oxnard. I have had a few things done on my car in the shop here. Mechanics are knowledgeable and a pretty quick with their work. You can browse around in the store while they work on your vehicle. If you needs any parts the workers in the store know what they are talking about. They have always helped me out.

Great variety of tools and products, friendly employees.

Went in for an oil change about 8 months ago. Asked the guy writing up the order if they could check the window washer tube to see if it was plugged and to please fix it. When I asked if it was ready another man helped me. I asked about the window washer he got irritated and said there was no notation on the order to check that. I saw the other man write it down so needless to say I was not impressed with this service. The man at the desk was very nice but dont know what happened with the other guy. Very rude.

Got an oil change here recently; they give you a time and stick to it, very helpful employees.

MILITARY FAMILIES STAY AWAY!if you value your money. They know you make. This place forgot about me. My car sat for some time before I asked if they were done. They didnt explain anything to me. You tell them how want something done they say OK and then do it there way anyway. Its bull! I asked for something specific and they lied to me! Im not scared to hide my name. Because I loved the 2 franchises I will frequent in Virginia.

Great service. Great work and good prices. I like the guys here. Theyre helpful, friendly, and dont BS

Recently had a oil change and after a week my car had only a 1/4 of oil, good thing the sensor of my car notify me. Im going to file a small claim to the Ventura Court house for their damages to my engine!! DONT TAKE YOUR CAR HERE THEY WILL MAKE IT WORSE! INCOMPETENT WORK! (Would give them 0 stars)

Very helpful clerk she was so nice. Bought a sun cover for my window.

Good service and selection of parts

Very helpful staff. Lui went the extra mile and found me what I needed. Even the manager stepped up and helped. Great location!

Decent quality products but the prices are usually always higher than competitors. You will get in and out faster than most places so I guess you pay for convenience

Out with the old and in with the new

Good service every time I ask for parts always on top

Remodeled aisles condensed so easy to find merch, but stock is limited due to small store. Friendly helpful staff.

Nice store. Staff could be more friendly.

Best prices on oil and tires. They replaced the water pump on my V6 Fiero when no one else in town would touch it (those cars are a nightmare to work on) and charged me less than flat rate to boot. The technician said Heck its just a 2.8 Chevy engine so it was a piece of cake. I always check any repairs and have never seen any substandard work.

I’ve been taking mine and my dad’s vehicles here for standard maintenance. Last week we took his pickup to have the ignition switch assembly replaced. Their work was very good, very fast and much lower in price compared to dealerships.

Excellent auto parts store

This Locations Service department is horrible. I made an appt. For a Lyft inspection and confirmed over the phone. The Next day I come in at my appt. time. The Guy handling the desk said he didnt have my appt. In the system, I showed him my Confirmation. Then he said we can take you in at 4:30. I then booked an appt. On the Lyft app for 4pm. I called back just to make sure and confirm. The Male over the phone said they dont do same day appts. And I said The guy at the counter just said you can take me in at 4:30. He said,Thats Lyft s fault not ours. To anyone looking for service. Check out the PEPBoys in Ventura off Thompson.. they did my inspection in under 3 minutes. And to top it off they didnt make me pay.

I was there for 15 minutes standing at the register and none helped. Went some where else.

Called the day before to set up a service appointment for 9:30am. Checked in, and my car was in the bay by 9:35am. Thats how its meant to be done. Thank you very much...

Bad service, I made appointment at 8:30 the guy told me I have to wait for about two hours or leave the car. Because the mechanics didnt show up. It was just for a quick inspection but it takes me two hours. People who works there not nice.

Give em.more importantly to forward by our car in auto. It is better to keep cool ☺

Employees inside store dont know what they are doing

Great friendly staff. Maribel was very helpful

Made appointment for 1:30 by 2:0 0 truck still had not gone in for oil change. I went to ask if there was.a proplem, and was told no, have one mechanic working on another car, and one having lunch . That I understand, but why didnt the service manager inform me of a delay, I got out about 2:45 with my paperwork, and explanation as to what they did, what they checked, nothing. My first and last visit to Pep Boys . ***😞

I bought a “new” tire from this store only to find it worn out with gum on the inside. Also the salesman had terrible customer service And made me feel like I was being ripped off before he told me any Prices there are tons of auto shops in Oxnard so just go ahead and skip this one

Dont get air in your bike tires here they will pop them one of the men who puts air in your tires is a idiot

The mechanic side of pep boys is awesome. I had a problem with my car and they werent able to find out what it was on the first couple tries they tried everything and eventually on the 3rd try they were able to figure it out and we only paid a one time fee. They are very knowlegdable and they dont try to rip u off recommend them as much as I can.

Lu lu helped me and she made my experience pleasant. While looking up my warranty return .

When you need supplies for derailing cars, pep boys is the place too purchase them

They took care of me quickly and did a thorough job on my vehicle.

I like Pep Boys. Unfortunately to go to this location I have to be abnormally diligent at reviewing the work performed .BTW I have have been an ASE technician certified at multiple dealerships.

I am really grateful of the honesty for the mechanic Noe Viera. My brakes were squeaking and he couldve very easily sold me a new brake job. But instead he was honest, and told me I had a rock stuck in my brakes. I greatly appreciate Noe Viera and obviously he must have a great manager that promotes the utmost integrity !!!

Great friendly staff. Maribel was very helpful

Maribelle was very helpful, and Mary is the best parts woman around.

Good prices, Services, has everything i need.

I was greeted by Mary when I walked in. She help me find exactly what I needed and made the whole process simple and fast. Thanks Mary

Much better than PepBoys Ventura... even on a busy busy Sunday, Ricky very patiently dealt with the corporate Voyager payment without any (visible) frustration. My brakes sound brand new (ahhh, silence) and I will return!

Everything you need for your. Friendly staff. Hablan español.

Use to be a good store to get stuff for auto 40 years ago.

The person who answered my phone call answered as if it was his cell phone and asked me for my name? Very little knowledge of the part I was inquiring about. Couldnt tell me the difference between two that were the same brand but different price. Then I asked for the manager after getting the little bit of info he was able to give me, and got hung up on after someone picked up and I said hello? BAD CUSTOMER SERVICE.

Horrible customer service. I placed an order on Monday 12/12. Was told my order had a 2 day lead time and would be in Thursday 12/15 and would receive a call when it came in. It is now 12/20 and Ive been transferred all over the place for someone to help me, had to call back when no one answered the last transfer, and was told it wasnt in yet. No one seems to know whats going on and isnt able to help me. I will never go to the Oxnard branch again. DONT WASTE YOUR TIME!

Worst customer service - I went there to get the check engine light checked on. The guy made me sit for half hour. This thing just takes a minute to hook the machine and get the code. But he just made me sit for so long . Worst ever, I also requested him that if he can make it quick as I was on lunch break. I will never ever go there again.

I will always go to this Pepboys the customer service is just the best all the staff one that sticks out the most is Juan he doesnt go that extra mile he goes more the way the store is laid out makes finding the item your looking for easy and if you cant find the friendly staff will happily help iam vary pleased coming here now for over 8 years

I went to this store to do a regular check of lyft recommendations, and they checked the car and deliberately failed to give me a good reason (in fact, the tyres had half a year of life), so I didnt pass the test. They say I have to replace four tires to pass the inspection. I didnt want to change all the tires, and they drove my car into another car door and hit my rear bar. A manager named enrique said he would only pay me $250, but the price I gave to the garage was $1,100. Theyre also not willing to pay for it, and theyre playing around here. I live in Alhambra, which is a long way off, which delays me a lot of time. Its shameful for the americans to have such a brazen dealer.

Great place to get your mechanical needs met.

They always do a great job.

Unknowledgable staff i ordered a hose and the cashier handed me a door handle . waited in line forever . clerk did not give me a reciept and when i went to return an item back i felt as i was being treated like i stole it

I made an appointment and then show up to my appt and I am told my appt time was taken by someone else because I did not verify my appt by calling the store, what is the point of making an appt online? They should just remove that service altogether if it means nothing. Also I did not have a paper that was needed to do an inspection of my car, paying 14 dollars for them to just do a physical inspection of my car you would think they can at least print one paper for you but no. Horrible experience

Great customer service and they were extremely helpful

Remodeled and less clutter easy to find what u need great staff

Took a used car in for inspection, engine sounded loud. Based on their clean bill of health, bought it. 385 miles later engine froze. Oil pump wasnt working. LOUD ENGINE. Never trust these people!e

Good service, helpful. No complains about repairs

Always wonderful service at the Oxnard pep boys.

Loaner code reader..... AutoZone and oreilies wouldnt

Prepared on line order, placed it and got email that order was ready for pick up. Got there an hour later: order was not ready. In fact, did not have all my parts at the store. They could get them later in the day.... But thats not helpful to run across town again when motors torn apart waiting on parts

Not a good store to shop at.

Better than OReilly auto parts

Always has parts I need or helps me get them with in a day or two.

They replaced my power steering pump and it works now but all the fluid I put into is leaks from the bottom soo, not the best I guess

I like that its big and has a lot of inventory

1. This Pep boys is beyond greedy and shady. I took my car there last year (when I had my car) and I literally spent 800+ plus on it within two months and my car was still not working right. I invested in fixing my car that I was very late on my car payments and insurance and it still was not working I had to unfortunately repo my car because all my money was gone, to work on my car and still was trash. 2. Then my boyfriend went in to get a reservoir tank within a week it was cracked and we got a new one from Auto Zone for cheaper and it had a warranty. 3. My sisters car wasnt working and she thought it was the battery so she the took the battery to pep boys to diagnose it and it came out failed which means a defective battery. So i took her battery to Sams Club where she originally purchased it at and the mechanic guy named Carlos said of course it is not going to work her watts for her battery is 660 and pep boys tested it out with a 850. Im like so she can purchase it there and they make more money hes like yes thats what they do idk why they cant be honest! I was going to call and tell this stupid company off but Im just going to spread the word on here and social media so ppl know how pathetic and greedy this company is. 4. To add on top of it they are all so freaken rude. I wouldnt even give it 1 start I would give it 0.

DO NOT GO HERE !!! If i could rate this store lower, I would. I drove in from Ventura (other side of the tracks) to have a trouble light diagnosed. I went to the shop counter and was engaged in a very offensive way by the counter man. He treated me like I was an interruption and was working on his computer the entire time. I asked him if he could have the codes read on my Jetta. He said no, because Charlie is not here. And I asked him if Charlie is the only one that can read codes and he said yes. Lie #1. There were at least 6 other mechanics in the back and I am sure they can read codes (more on that in a min). So he just said no. Did not say sorry, did not say here is another shop for you, just ignored me, like I was from the wrong side of the tracks, if you get my drift. So i hopped in my car, drove back to Ventura to the PEP Boys there. Soon as I arrived i was greeted in a friendly and positive way by two employees. I asked if they could read the codes, they said yes. I asked if most any PEP Boy mechanic can read codes. They said yes. I asked if they could fix it. They said yes. So I bought that fix, oil change, tire rotation and a tune up from them.So, shame on you PEP Boys Oxnard. If you want to have a mean attitude, fine. You will just not get any of my business or anyone I know or any one who reads this.The Dude running the counter should be fired!

I had the best experience here! I couldnt be happier. I always have problems at auto places even over the simplest problems and it was such a relief to come to this location.After going to be dealership and getting the run around and snotty attitude I called this pep boys. John answered the phone with his name and talked with me about what was wrong and what he thought it might be. He gave me an estimate of the price of the service over the phone and it was reasonable.I called a couple other shops, some of which wouldnt even answer the phone and then settled on this location even though it is a 30 min drive for me. I got to the shop and didnt wait more than an hour. And my bill was less than I had expected!John was very professional and had great customer service. I wouldnt be surprised if I didnt drive 30 mins again for my next car fiasco. I highly recommend this location!

GOOD POLITE SERVICE TODAY 6/28/19

Helpful and surprisingly knowledgeable sales staff. Better pepboys experience than usual and not too crowded especially in an area that tends to have crowded stores

They fixed my tires. I liked it.

THIS IS THE WORST PLACE EVER I WENT IN TO REPLACE MY CLUTCH WHICH WAS THE ONLY ISSUE ON THAT I WANTED ON MY CAR FIXED CAUSE THAT WAS THE ONLY ISSUE THAT NEEDED TO BE FIX. THE FIRST TIME THE CALLED ME AND TOLD ME MY CAR WAS READY I WENT PICKED IT UP WHEN I WAS DRIVINING IT I NOTICED IT SMELT LIKE BURNT CLUTCH..FEW DAYS LATER IT STARTED LEAKING OIL..I TOOK IT BACK AND I GAVE THEM A WEEK TO FIX MY CAR IT WASNT READY...THEY TOLD ME THEY NEEDED MY CAR LONGER I FEEL LIKE A WEEK IS ALREADY LONG ENOUGH SO I PULLED ME CAR OUT AND TOWED IT TO ANOTHER PLACE NOW I HAVE TO 1,200 DOLLARS TO GET IT FIXED RIGHT...I HOPE THEY ARE READY TO REIMBURSE ME BACK MY MONEY FOR THEIR MISTAKES....NOT ONLY DID I TAKE IT ONCE FOR ONE PROBLEM I HAD TO TAKE IT BACK FOR THE SAME PROBLEM PLUS MORE WOW...WAY TO FIX MY CAR AND GREAT CUSTOMER SERVICE 👎🏽👎🏽👎🏽👎🏽

Whoops

Bad customer service. Wanted to get a check engine code scanned, and pep boys does it for free. But they tell me they dont have a scanner. How do you not have an OBDII. This is one of many bad experiences at this store.

Merbel & Mary are very Customer care .

Great service on a new alternator.

Great selection on LED lights.

Always have what you need

I really to never want to pet boys but i heard they sell guys as pets

Nice folks and an amazing assortment of auto fresheners

Service inside the store was a bit slow, but nice employees.