I ordered puppy cookies for a 79 year old man birthday and this is what was received. I am a little disappointed. This does not look anything like puppies in your photos. However they were delivered on time and were delicious. I will definitely be trying again next month.

The cookies are amazing, if you like peanut butter cookies you have to try them, outstanding! Whole experience was great, customer service was outstanding. I just randomly wanted to pick up something for a couple and everything worked out great. Thank you so much.

I was in need of something special to add to some cross country coach gifts so, I decided to call Cookies by Design. Everything from my first phone call to the order itself was great. The cookies looked so cute mixed in with the gifts. Great customer service and the cookies are REALLY good! If you dont have a reason to place an order then at least stop in whenever you are shopping at Hobby Lobby (next door) and grab a few cookies! They sell them singularly like donuts. Very fresh and homemade tasting, some of the best Ive had!

I can’t say enough wonderful things about the service, friendliness and beautiful basket Cookies by Design in Kansas City provided me. Jesse was so helpful when I called in helping design a custom made basket and Nicki was equally as warm when I called to check on delivery. Thank you!!!

The cookies were perfect for our event! We had a ton of positive feedback on how delicious they were and how cute they were. I told everyone where we ordered them from. I think you will get a few new clients from our event! Thank you so very much and we will definitely be using you again in the future!

If you are trying to get somthing for your comapnay gathering they will make you jump threw hoops and hoops. Very unhappy. Im glad it works for others but in my case I was real unhappy.

This was my first order. The lady on the phone was very professional and helpful. She asked what I was looking for and what Id like to spend on this order. I was pleased to find what I wanted in my budgeted range. I was referred to you from a friend. Unfortunately, it was on the same day I needed the delivery. That was not a problem for Cookies by Design. I placed my order and the delivery was made when I was told it would be. The cookies (Im told) were delicious. My husband shared with co-workers and brought home the empty box. Everyone enjoyed the cookies. I hope they provide you with business as well. Thank you!!!

Great cookies . . . as long as you don’t eat them. The cookies were very appealing from the window so we walked in to buy some - which is why this place has any stars at all. But here’s the problem: the cookies tasted like cardboard. The only decently good item was the prepackaged shrink-wrapped brownie. The cookies are beautiful decorated but taste awful, and there is no point to even tasting one. We tried a decorated sugar cookie pop and a turtle cookie and both were horrible- flavorless and poorl textured. This chain should change its recipe, for all your customers’ sakes!

I just loved the cookie bouquet my husband sent me at work last week! It was such a creative gift! Not the boring box of chocolates. The cookies were beautifully decorated and the gourmet cookies were out of this world! I definitely recommend the assortment so you can try them all!

Amazing cookies! Best Ive probably ever had but they arent cheap.

Sandy, the manager, was terrific! She helped me select the basket, then priced it and delivered it - even tho it was about 40 minutes away from her store! The recipient was thrilled with them and loved the cookies - they were really cute and tasted delicious! I would definitely buy from Sandy again!J.A.R.

They made hot air balloon cookies for my baby girls birthday party and they nailed it!! It was perfect!!

I love giving cookies over giving flowers. The dog cookies are beautiful. They made an arrangement for my vet office. They enjoyed them so much. They make beautiful children arrangements for birthday. Graduation. I recommend the Overland Park location. The staff is so helpful. I will order again soon.

Whenever I have phoned the store they are always very helpful and very grateful for my order. Have always received positive feedback from those that I have sent cookies to in the past. I believe they go above and beyond, even during their busy time. Great customer service!!!

I received a Cookie Bouquet for my Birthday. It had 7 awesomely decorated cookies and a dozen assorted gourmet cookies as well. All the cookies where soft, fresh and amazing! Great Job Cookies by Design. I will be a future customer for sure!

Cookies were beautiful! We used them for a business and the cookie with our logo looked fantastic. I would absolutely recommend. This is a different way to stand out as a company when advertising or thanking someone for their future business.

Awesome is all I can say

Friendly and efficient service!

Super cute cookies! The ordering process was so easy and they were ready for pick up on time and looked great! I was pleased that I could fully customize my cookie bouquet.

Excellent. Went out of their way to make Gluten Free Valentines Cookie Decorating Kit available. I would give them extra stars if possible. Bottom line, they delivered what they promised.

During the ordering process there is a box that you can check that states: Have cookies delivered as early as possible. This was marked, yet cookies arrived at 4:45pm. The recipient was already gone for the day (leaves at 4:30pm) so they did not receive delivery on their 50th birthday. Im not sure who would want something delivered this late in the day (they knew they were delivering to a business), but it was incredibly inconvenient and will never be purchasing cookies again from this company. Only did 2 stars because the cookies at least made it there.

The best customer service. And the cookies are wonderful! These were sent to someone to cheer them up and it was very well received and a happy surprise.

Was able to delivery the same day after cut off to order. Very nice and patient. cookies looked great

Amazing customer service and delivery!!! I forgot to order for my nieces birthday until the last minute and they still got the cookies hand delivered on her birthday!

For more than twenty years, I have sent my daughter a cookie bouquet for her birthday. The Overland Park store has always been so accommodating and the bouquet is beautiful and delicious.

Great customer service! Delivered the basket 2 hours before their scheduled delivery times because my husband was leaving the office early. She even called me to let me know she was outside his building.

I love the fact that you delivered! Very cute and custom stuff. Very yummy too. My husband loved it!

Excellent company to do business with. I had them customize an order and changed a delivery date a day early (the day of) and they made it all happen. Thanks to Nicky and the staff at Cookies by Design!

My nephew loved the emoji cookies on his birthday! Thank you for the quick turn-around and prompt delivery on a same door order.

My husband loved his cookies by design birthday cookie arrangement! I was a big hit and his team loved the cookies.

The cookies are delicious. The design cookies were beautiful. Total package was nicely done. Pleasure doing business.

Cookies By Design is amazing. Our associates love their Cookie Buckets, and they make it super easy to order.

Cookies By Design provides a consistent product that exceeds my expectations and they handle special requests with ease. Ill continue to use them and recommend them to others!

Customer Service is Top Notch! I ordered the Dozen Choc. Chip Cookies. This was the 1st time I had ever had something delivered to my husband at work & it was for our 17th Wedding Anniversary. He is a Choc. Chip Cookie fanatic, so I thought I’d have some sent to him at work since he always sends me beautiful bouquets, etc. Of course, the ONE time I order something to be delivered to him, he tells me he doesn’t have a busy day planned & will probably be leaving work early around lunch time! Ahhhhhhh! I called the cookie location his delivery would be going out of & asked if there was an estimated delivery time & explained my fear of my husband leaving early & missing out on the delivery. The girl (I believe her name is Sarah) said she would do what she can, but that most deliveries don’t go out until around Noon each day. Yikes! My husband called me on his cell phone at 11:40am to let me know he was getting ready to leave for the day & I heard his desk phone ring! Woo Hoo!! Sarah @ the cookie location took it upon herself to send one of her employees from their location instead of waiting on their carrier company & they took the Cookies to my husband’s work location to ensure he received them ASAP! I was blown away & jumped up & down while on the phone with him! It made my day that they went above & beyond to ensure my special gift got to my special someone on our Anniversary! Thank you from the bottom of my heart! I appreciate you! The cookies were amazing, as well! Two thumbs up on taste, texture & appearance! Loved the packaging & box they were in, as well! Thanks, again!

The ease of ordering, the next day delivery, and best of all the deliciousness of the product (as told to me by the recipient!!!)

Adorable cookies for KC Chiefs. great customer service!

Best COOKIES in town. Peanut butter explosion..omg so good

The Cookie bouquets are beautiful and delicious and the staff members are helpful, knowledgeable and efficient.

Cookies bouquets were prepared same day. Fresh and tasty cookies!

I sent these to my son and he loved them.

Absolutely perfect customer service. Went above and beyond to doexactly what I wanted!! Thank you so very much!!

I wanted to do something different for my out of town grandsons. I was happy that they delivered to my grandsons as the distance between CBD and my g-kids was quite far. There is a store like CBD in their town, but I wasnt impressed with selection or prices. Talked to my grandsons shortley after and the said they really liked it and that they tasted great. 9 and 11 will most surely say whem theyre not impressed. I will probably do same thing for Easter. Tired of Figis overpriced sad selections!

Great customer service and my daughter loved the basket.

It was very convenient to order online, and the in-person service was fantastic!

Great cookies custom made....

Good cookies