Extreemly high priced. Customer service was horrible. $5 for a dry bagle smathered (top and middle, too messy to eat) and I didnt appreciate being hounded for a tip after 15 minute wait in the drive thru

I can not say enough about this Einsteins shop, the staff is always friendly and truly enjoy helping the customers. They greet everyone, and when the coffee needs to be refilled or a space needs to be cleaned they are on top of it ASAP.

Terrible coffee. Cheese bagle with the egg and bacon is not appetizing either. The way the cheese is cruseted on the bagle makes it feel like you are crunching on egg shells in the sandwich. The hashbrown was cold and mushy. The mayonnaise sauce is tasty. Not worth the wait or money.

Go anywhere else! $13 for 4 bagels and cream cheese ridiculous. Then I get home and my so called cut bagels are either not cut or so horribly cut I have to recote them or not use them absolute joke do not go here

For some reason they can NEVER get orders correct. Ordered 4 breakfast bagels all different and of course every single 1 of them is the same then I was told I would have to wait another 30 minutes for my correct order. No thanks.

Food is good but I think the customer service needs a little improvement. Lately they get upset if you go thru the drivethru for online orders but there are times when they have told us not to go inside of the store for online orders. It gets me mad because you never know what they want you to do. It gets to the point that I don’t want to go to this store because of this.

(Update April, 2019) the new management has this place on point, excellent order accuracy, shortened wait times, and amazing coffee. Keeps getting better. (The restroom was slightly dirty, although a large party had just left, the manager was in the process of cleaning. )

I had the Cinnamon Raisin bagel with the honey almond smear it was good but I did ask for it to be toasted and it wasnt.

Fast friendly staff & a wide variety of breakfast & lunch options!

Quick service...tasty food...friendly staff !

Conveniently located. Close to 435 and 69 highways in OP. Drive thru system is old needs to be replaced or fixed. Service is good but often inconsistent.

Quick service of good food for breakfast on the go

Had a mix-up on a drive-through pickup order. When I called about it, they:- had identified the mix-up- knew who I was before I finished describing the issue- had my name and correct order on hand- offered to make it right ASAP- followed through and got me exactly what I orderedHiccups happen. What stands out is how someone deals with them. These folks have solid customer service focus and seemed genuinely happy to have had the opportunity to fix the error.

Love their bagel egg sandwich large coffe and pastries for breakfast!

You have to be sure to be very clear when you order as to make sure you get what you really want...but the staff is always friendly, the establishment is clean, and the bagels are fresh and delicious. The asiago cheese bagel is my very favorite. Yum.

Best bagels and great service

E=MC Squared. Einstein said it, but no one cared. Then he made this crazy good bagel, and people suddenly came to the table. Bagels, sandwiches, all the shmear. Even the theory of relativity became clear. See Einstein wasn’t what you thought, he was a bagel connoisseur, and his efforts weren’t for not.This is now one of his chains, get you some breakfast, unhook the reigns. You won’t regret this particular spot, it’s delicious and consistent, even when others are not.

Always good food and nice service. Ok place for vegans.

Bad portion. Small sandwiches.Better go to Costco for lox.Cream cheese anywhere. Bagels any supermarket. Take the drive and go to mesugguha. Avoid this place...youll be disappointed.

Miss the old Einsteins Winter blind coffee. Previous years, I would stop by nearly every other day for winter blend coffee. Past couple of years, maybe twice during the entire month. 3 star is rating for decision to discontinue winter blind. Staff gets a 5 star! They are always nice. Bagels good too.

Today, 11/22/2020, I drove 20+ minutes one way because I like your bagels and my wife loves your Nova Lox sandwich. Wanted to treat the wife and family, but nope. I ordered a dozen bagels and smears, some pastry items, the Nova Lox w/o side (for wife) and a Carmel latte drink for me. The cashier was nice and friendly and even offered a dog bagel for my puppy. The issue was my coffee was forgotten, so went back in and they remade it but it was still terrible as it tasted like burnt coffee. Then I drove home thinking everything else was there, but nope my wifes $7 Nova Lox sandwich was just a plain bagel with a very small amount of plain cream cheese on it. People should not need to check their own orders before leaving the store or drive thru. Think my order number was 10035 per the receipt. With the inside lobby closed errors in drive thru should not be being made as there was at least 6 people working the orders this morning when I went in to get my forgotten coffee.

Unlike most reviews Ive seen here, my service was great and fast but the food was so-so. Eggs were particularly bland and slimy. There is another bagel shop in town that does much better bagels

Fantastic crew! They were very helpful and accommodating. Delicious!

Friendly and efficient

Really bad service. Ordered something without cheese. It came with cheese. Had to go back through the drive thru line to get a replacement. Ordered coffee with creamer. You guessed it. The creamers I got were spoiled. I gave up.

Friendly staff, great food!

We were behind a highly antagonistic older woman in a BMW, who yelled at the speaker due to a couple minute wait. The young woman who was serving remained professional and calm, handling the situation very well. We always have good service here, though sometimes it takes a minute, they’ve never gotten our order wrong and are always polite. The woman, on the other hand, should set a better example for the child in her car.

Customer service is horrible. I simply asked for my bagel to be toasted but the lady taking my order was too busy spouting off my total that they didnt hear me. When I explained that I asked for it to be toasted she said you didnt say you wanted it toasted. I DID say it, you just didnt hear. Very disappointing and I wont be back. A simple statement such as let me fix that for you would have worked wonders. She did offer to fix it, but only after telling me i wrong when i placed my order.

Love them bagels!!! Drive though had my order ready for me. Perfect.

On every occasion I have visited this location, I have had at least a 20 minute wait to get served. In one instance, I waited over an hour after ordering. This location has consistently been the worst performing eatery Ive ever experienced. Spend the extra 20 minutes driving to another location, because you will end up saving time.

Very expensive. Bagle was hard as a rock

The person taking orders at the drive thru was clearly impatient and didnt even let me finish my order. Whats more I had asked for a sandwich with 2 eggs and when I reached home I found it had only one egg but they still charged me for the 2 eggs. So much for service and not cheating!

Consistent, high quality bagels and cream cheese, its one of our favorite places to go for breakfast in the morning. I love their everything bagel and the cream cheese is so good I dont even need a flavor. Add Caribou coffee to that and Im in breakfast heaven. The drive through is convenient as well, but due to the food served, it can be a bit slow, so you might as well just go inside.

Nice people, nice bagels, nice time

Went there for breakfast and it was delicious.

This is the best bagel company I have ever been to. Polite and very very tasty oh! Also did I say healthy!

The food is great. Very clean. The low rating comes from the customer service dynamic because it really struggles. This is not meant to be mean but it seems like they hire employees who have special needs. The employees also argue in front of you and don’t have much stress management. Just make sure you have a lot of time on your hands and you have a full tank of patience when you come.

People are good and fast,bagels always fresh!

Been going to Einsteins forever and probably be my last. Its not just this particular location but Einsteins Bros overall is definitely getting expensive for just a bagel and drink. Plus seems like the quality of the food of Einsteins is going down hill too. Panera is a dollar cheaper and better quality. Panera has my business now. So long Einsteins.

Service was ok, coffee tasted off and was full of grounds

Very delicious sandwiches

Bad customer experience.

They were putting up their stuff when we were coming in slow day I guess still like 3 hours away from close. They kindly put down chairs and got my friend and I, our orders. Yummy and quick.

I was quite disappointed by the breakfast sandwich I purchased. It looked like it had been torn out of the package and thrown in a microwave without even looking at it first. On top of that it was rubbery and chewy.My hash-browns were good and the coffee was decent.Not worth the $ I paid thats for sure!My coworkers seemed to enjoy their meals just fine.

I wish the drive-thru service was as good as the food!

I was sitting in the drive-through for almost 40 minutes. I have seen multiple people leave the drive-through in frustration. My order came out correct and it tasted delicious as always. My heart broke for the girl in the window. I know its hard to make everyone happy when your understaffed. But you did an amazing job keeping up with the orders in the front and in the drive-through.

Great food. Terribly slow service.Everytime we want good fast breakfast we come here.. the food is great but the wait blows my mind.. I think a normal sit down restaurant would be faster.Someone needs to streamline this place. It would not survive in a bigger city with more traffic.

Always good food

Incredible service, we messed up when ordering and they were quick to solve the problem and help us out! Thank you!

Foods good but they take forever on every order. I dont know if the person who. Runs it it always has them short staffed or what but people pruposely dont go unless they have a full fifteen to thirty to wait for food,

Took a while to get our food, even though the store was empty around noon. The food was good, however, and the restaurant was clean.. but only having 1 person work on our meals while 3 people seemed to be on a break didnt seem like the smartest choice on a management side.

Onions in the tuna and sliced onion on the sandwich. Didnt want a toasted bagel but had no idea it would be refrigerated and cold. Onions in the potato salad too. Back to work reeking of onion. Just not for me anymore I guess. I used to love Bagel & Bagel. Just cant figure this place out.

They have a great bagel selection! I had the chai tea latte and it was ok i have had better but the bagels with the cream cheese was so good. My aunt got a protein one and she loved it.

Always good bagels & coffee. Plenty of space for meetings, laptop work or gathering with a friend.

Customer service at this location is impertinent and outrageous they rude and impudent to customers. Have no idea what have happened there, I used to be a customer for a long time more than twenty years.Was there this morning before work for breakfast. When I ordered my bagel and went to get some coffee the container with cream was empty. I reported to the attendant at the counter and got the container refiled. Then was waiting my order more then usual all customers who came after me already left. When I asked where my order is the attendant looked at his record and have threw the bagel on the counter saying, “Here is your bagel”. He was very rude and unfriendly. It was just plane bagel with nothing on it, not what I have ordered. Few seconds later the other attendant have found my order hidden by the register – not on top counter where I usually get my order. No apology no regret from service personal. I had to go because need to get to work – it was horrible start for my day. Never ever go to this place again.

Lightly toasted plain bagel with veggie light cream cheese...always delicious.

Ordered from Grubhub. Delivered fast. Order was completely wrong. I even double checked my receipt. Annoying.

This is a great location. Dining area is spacious and professional feeling. A bit noisy if you sir too close to the counter though. Will be back for business meetings

Fresh food! Very nice staff! Wish they had sn Einsteins in Liberty, Mo

Great food, buy they keep taking the good stuff off the menu. THE SERVICE IS HORRIBLE! Girl manager is nice BUT NOT a good manager by any means. The one on 135th and Antioch is much better there are lots of nice people who work there. Never had to deal with the manager at that location, so can tell you how he or she is.

Bagels are always very good. Coffee and cream/milk are kept freah. The staff is nice. I tried the twice baked hashbrowns and was disappointed. They had a lot of pepper and they were cold. But I dont like pepper or cold things so that could just be me. The system for knowing when your food is ready could be a lot better too. We had to go up quite a few times to check even though we were told to have a seat, as if they would call our name. Either way, still a great place to go to get bagels and coffee.

Its my second time here. It takes forever to make one simple chicken sandwich. They are supposed to call you when done, they didnt.And I ordered without pepperoni, guess what.. it came with it. Oh and the chicken is not chicken. Not sure what it is.

Ive worked for einsteins in the past -- I love this company, and I understand the excessive workload that comes with lunch time. The people, in most of these locations, are real troopers for what they do.That said, this establishment leaves much to be desired. I called to order a standard bakers dozen. The woman who picked up was very short with me, and kept talking to other customers with me on the line. Finally, she told me to hold for a moment then proceeded to have my wait for 15 MINUTES without pushing the hold button. Thats an important detail, because the entire time I could hear every word being said among the staff and to the customers. Evidently the staff doesnt get along very well at this establishment, because I could hear them snapping at one another and accusing each other of playing mental games.It became so profoundly uncomfortable that I hung up and called back. It took me 5 times until I finally got someone on the line. I asked to talk to the manager, who kept apologizing for being short staffed. I tried to tell him about the uncomfortable situation and how they needed to be more careful when placing people on hold, but I dont think he really listened to what I had to say.Although he apologized, he didnt ask me what my actual order was or what they could do to remedy my situation despite wasting 25 minutes of my time.I was only going to be in the area for a visit, so I dont typically visit this particular Einsteins. Understand that my experience with the Einsteins in my area has been nothing but warm and fantastic -- this is not a reflection of Einsteins as a company, only of this particular establishment.If I did live in this area, or if this were my first experience with Einsteins, I would never come back.

Food tasted fine, but the service could use a little refining. The cashier told us “get going with your order” because they are “very busy with two people in line behind us. And due to his rushed state, he didnt allow my daughter to get it toasted because the order was already in before we had even paid. He said if it was bad to just bring it back. Good thing she is accommodating.

Absolutely pitiful. I ordered half a dozen bagels. Sliced. Also 1 bacon, egg and cheese bagel. I noticed after drive through that there was no bacon, egg and cheese bagel and the half dozen was not sliced so I went in. The manager sliced the bagels and made the bacon, egg and cheese bagel and confirmed which sandwich I wanted. When I got home I then realized I had FIVE bagels not the six I paid for and the BACON, egg and cheese bagel had no bacon.....I set in that drive through for at least 15 minutes too...Worst Einstein Bros bagels there is hands down. DO NOT GO.

I came in the morning before work I’m from out of town so I had no idea what I was walking into. I first pulled into the drive through. I sat there for about 10 minutes before I realized no one was going to answer. So I came inside to about 4 people in front of me. My coffee I ordered was completely wrong when I received it. I came in before work about 40 minutes before my shift. I ordered a bagel and a coffee. I sat there waiting for 30 minutes before I got either. Making me late for work. The employee morning rush had no urgency. Everyone was moving fairly slow and had no one was receiving food before a 20 minute wait.

Low rating entirely due to extraordinarily bad customer service. Einstein Corporate...take note. It appears by reading these reviews, this is a trend.Maybe the inside dining experience is better, but my experience in the drive thru was horrible. First there speaker is horrible. I get it, they cant help that necessarily. I had to repeat my order multiple times. Again, not a big deal if that was it.I was the second car in line and waited 15 minutes until I go to the window. Once I got to the window, they again had to get my order because they forgot. I was told someone went to the restroom. By that time I was running behind and the manager didnt offer to make the long wait or the multiple order issues right.I wont go back to this location.

The only thing that would make them better is if they still had the Maple Raisin Walnut Smear. That was the best!

Love their bagels. Especially 7 dollar mondays for 13 bagels. They have a large variety of different bagels and very fresh.

Excellent service except wife was told there was no ice coffee when I got some after she did

Came in at 7am and there was barely above here. It still took 20 minutes to get a single bagel sandwich. They didnt even start it for 15 minutes and there was maybe 3 people here. Absolute dysfunction behind the counter. Employees kept acting like this was once-in-a- lifetime problem however, judging from the reviews here, this is a normal occurrence.

Great service and amazing food. Love coming here for a bagel sandwich for breakfast. It is a great way to start my day.

Not a bad place if you are looking for a quiet place to work or study.I did like the employees. They were very helpful and provided great service

WORST CUSTOMER SERVICE EVER!!! Waited 5 minutes in the drive thru to have my order taken. Waited another 20 minutes at the drive thru window. Nobody greeted me, or even walked by the window. I thought there may be something wrong like the store closed and they forgot about me. I went inside to see what happened. Nobody made eye contact or would talk to me. There were a number of other customers standing around waiting. The owner should be very concerned that they are losing customers in one of the best locations in the city. I cant comment on the food, because I didnt get any. No apology either. Dont bother with this franchise as the comments from former customers have not been addressed. This means that the owner doesnt care about customers. Ill take my business to a competitor who cares.

First of all the staff is awesome! I go in most days out of the week and they are always super friendly. Second, the food is to die for! I love the hot sandwiches and the coffee is great!

Worst einstein bagels I have ever been to. No sense of order to the process every one is just running around like chickens with their head chopped off. Took 25 minutes to get a simple bagel with bacon egg and cheese. No management just mindless workers not being directed.

Awesome bagels (duh). Friendly and fast service. Will keep being a repeat customer.

Unfortunately this place lacked teamwork. They got the order wrong and had to remake it. Overall they did make an effort to provide the correct order.

I love Einsteins! But the last two times we went there our food got messed up. We live 3 hrs away so a replacement wont do any good so we didnt call to get it fixed. Love the variety of bagels and shmear, bring back maple!

If you go through the drive thru at this location I suggest you check to make sure you have everything before you leave. I did not do that today which is also my fault. I live 25 minutes away from the location. When I got home I realized that I was missing three items from my order, so I called the store. I was told by the manager that they would fix it if I would return to the store. I told her I lived 25 minutes away and asked for a refund. She told me she could only give me a refund if I returned to the store. So I am not returning to the store and I will not be going back to this location due to the customer service and management.

I love Einsteins But the last two times we went there our food got messed up. We were are always in a rush when we stop here so we didnt call to get it fixed. Love the variety of bagels and shmear . They gave me a bagel with just pickles which is kid of odd when I asked for a bagel and cream cheese.

If you are wanting to grab a quick bite before work, go elsewhere. On average, it takes 20+ minutes just to get something as simple as a bagel with cream cheese. Even on days they dont seem to be too busy, it takes an abnormally long amount of time to grab something to eat. Ive seen plenty of people leave before receiving their food because they can no longer wait.

Its name tells you about its uniqueness. I like this place because of their awesomeness. Very tasty food. I love it. Thanks to Einstein bros.

Pricey but delicious. Salmon spread with everything bagel is my go-to here, but would rather go to Hy-vee for fresh bagels. Tastier and more affordable. Win-Win.

Wait time for doorsdasher and postmate is ridiculous. You all need to put all your orders outside. Worst customer service EVER

They had me waiting over ten minutes for a bagel. I had to ask them the status of it. As soon as I asked they started toasting it. They burnt my bagel and put it to go even though I said I was eating here. People after me already got their food. There was coffee all over the lid of my drink, which I did not realize until I was wearing it. The male cashier was rude and didnt even greet me. He had his hand out ready for my money. Customer service is key to keeping customers. Ill go to Panera next time where they remember I bought something.

Only 2 people doing front and drive thru! It was 830am and very busy! Guy running register was very slow and did not ask if i was a member to get points! Waited in there at least 15 minutes !! Got no receipt!!!

Ordered 9 bagels but the guy taking our order said that ordering a dozen would be cheaper and it definitely was. Also, love the green chilli bagel with jalapeno smear (very spicy)

Normally really good, got a hot sandwich - it was microwaved. They do have a great variety of flavored bagels, juice and coffee!

Great place to get a quick breakfast for lunch. I love bagel sandwiches and they have some delicious ones. I would recommend this for a quick snack or meal on the run.

This place is great but I wouldn’t recommend going here before work in the morning. The drive thru is always closed and going inside, you’ll have at LEAST a 15 minute wait regardless of your order. They seem understaffed which is sad because the location is right by corporate woods and I’m sure they have lots of AM customers.

Short lady crams basket into glass as we ordered said wow was going to get a pastry not a cookie (wanted pastry), but no, then we didnt get our pickle( Turkey Avacado Bacon bagelwich), we asked for it and was look at liked what. We had to tell them 3 time no Hazelnut coffee only to get a ( I know). We tried to give our phone number for rewards but to shocked on our visit. Cashier took cash he was great. College Blvd overland park ks.

Stopped going as they kept running out of plain bagels over lunch. Used to be a favorite but after about the tenth time (not an exaggeration) we just gave up. District manager could’ve cared less. Panera and Corner Bakery never run out of plain bagels during their rushes so we just go there. I gave them two stars because food is good...when they have it.

Good food, good drinks, friendly staff. Unbelievably SLOW service! The service has been consistanly this way for several months.

The order was messed up from beginning to end. They were out of items included in our order. Instead of asking if that was an issue he just assumed we wouldnt want bacon, or that chips is the same as a hash brown without asking us. I ordered a cappuccino with our meal. The gentleman continued taking orders instead of making the drink and told me he gets busy so it would take a while. We finished our meal - and there were no customers in line. I asked about my cappuccino and his response was I forgot.

One of the worst i have visited.- Bagels are regularly out by 9am- employees wiping nose with bare hand them preparing food- employees generally look disheveled, dirty, and unprofessional- long waits even during low traffic periods- regularly mess up orders- employees have no understanding of customer service- lots of employees just standing around during very busy hours- i had one occasion where i was waiting to order and the employee told me to wait a minute while she finished her conversation with her coworker about a movie she watched the night before.

Really good breakfast food. Had the chicken and tater sandwich. Much bigger portion than expected.

Great bagels but drive thru takes so long and they always forget parts of my order. And second time in a row they didnt toast my bagel.

Maybe the differences that, I still remember when Einstein brothers was good bagels. The bagels today were thinner and smaller than Ive ever gotten anywhere. Several of the dozen I bought were almost burned. Also in the past when I would buy the cream cheese the carton or the container would be nearly full. Now Its not even two thirds full. But I certainly havent seen the price go down any. Not that that really matters considering the poor quality of the food we bought. I wont be back again.

Best selection of bagels in KC chocolate chip chocolate and poppy seed are our favorites!