Rite Aid, unfortunately the previous I had the wrong store in mind. Rite aid has always been an inconvenience to me. Long waits and the employees in the store (not the pharmacy) were not always friendly. The most bothersome problem with Rite aid in the store was check out. If you bought a bottle of liquor no matter what your age is you had to show an ID and the employee would scane the back of your ID! You had to take it out of your wallet completely so it could be scanned. That was annoying. The pharmacy hires older folks to work the counter. Thats a real plus. The pharmacy gives Rite Aid the extra star for a 3 out 5 total. Sorry Rite Aid!

Ive only been using the pharmacy at Rite-Aid in Oroville California for a month. This has been my experience. Four times Ive been called by their automated system and told a prescription was ready only to get to the store and find it wasnt. Ive spent hours on the phone trying to reach the pharmacy but never being able to get through. One time I was on hold for an hour and got a voice recording saying leave a message. Ive stood in line to pick up a prescription, that I was informed was ready, to be told to have a seat, itll be finished in another twenty minutes, and it took forty-five. And this is the clencher, a pharmacist put the wrong dosage on one of my medication bottles! I caught this mistake as I was walking out the door of the building. I returned to the pharmacy to inform, and they acted like I was annoying them...it took another twenty-five minutes for them to fix the label. They didnt call me up to the counter when the task was completed. They simply set the bottle in an adjacent window and walked away. Ive been a loyal customer of Rite-Aid for many years in both Magalia and Chico California but have never had such a frightful and angering experience as the one Ive had at their Oroville California location. I have transferred to a different pharmacy and will never use the Rite-Aid corporation again.

So they remodel with four windows in the pharmacy. Five people in line and only one open. Plus doctor called in refills in two days ago, and were not ready.

Dont have the pfiezer vaccine they claim to have called me to cancel but had the wrong number i never gave the right one and was texted by the system to confirm this morning. So unprofessional

Prescription called in after pre operation consultation. went in the following day to pick up my prescription after my surgery and it still was not ready over 24 to fill a prescription is pathetic. the young man at the counter told me it would be possibly another hour before it is ready. Not helpful at all. Customer service is as bad as it gets these days.

Can you just answer your frikkin phone??? Like how does one stay on hold for hours? Do the phones just ring off the hook and all of the staff just stands around ignoring it???

Get all my prescriptions here, love stopping for ice cream with the grandkids. Only con is it’s sometimes a little dirty and dark, and typically only have one cashier for whole store

I like rite aid they have my medicine there pharmacy has good service i definitely will be back

The pharmacy drive thro was out of order. Went in and it was packed. No one wearing masks. Alot of people cramped together in line for pharmacy use.

THRIFTYS ICECREAM IS BUSSIN.

The store is great. The parking lot always dirty and is very poorly lit after dark. Especially the entrance on Washington avenue. Its pitch black. Very unsafe.

Prescriptions never ready anywhere near the time theyre supposed to be,, even if I call it in the day before.

Zero stars for Rosa in the pharmacy. Completely unprofessional and rude. She’s needs to be fired. She’s not fit to work in customer service.

Called to ask about a 510 charger and the kid got tongue twisted saying hello and hung up on me.

Great selection amd service

If you actually need to go to this store for medicine...prepare for a horrible experience. Ive been here twice and both times the staff treated me terribly at the pharmacy and then said they would not sell me my medication. Thanks for being the worst pharmacy I have ever been to in my life.

The staff is friendly and helpful. The only problem is that the wait time to be helped by phone is too long and you have to go in person.

Every time I go into this store, the staff is always very friendly and helpful. Especially the blonde cashier, Crystal. She’s always very kind and makes every trip into the store a happy one. I did see someone else had complained about her on here, although I don’t know what complaints you could possibly have about her. She’s definitely got a talent for customer service. How no one else has recognized her in the way that I have is very shocking. I used to stay far away from Rite Aid unless for ice cream but because of this cashier, I’ve definitely warmed up to the place. Keep up the great work, Crystal! 😁

It was fine on a Saturday at 5pm to pop in for one item. The sales associate was able to guide me to the general direction (gave me the wrong aisle by just 1, and then immediately came over to tell me when he realized it). Even though there was only one person working the register, the line moved pretty quickly. Parking lot was not crowded at all.

Just a good store

I went online to have my prescription refilled, for my heart medication. Website said 12:30 p.m., called the pharmacy, they are telling me, not til 6 p.m. And this is only the once, of many times, I have been going here for over 10 years. No more

Two stars due to friendly staff. I usually have to go at least two trips and sometimes three trips to pickup a prescription. They never have the orders on time. I went in there today due to an insurance change in their system. We got that straightened out and I was told to come back in an hour to pick up my two meds.I waited over two hrs and one med was not done being labeled and the other med will be in tomorrow.I will call tomorrow and hope their shipment is in and inventoried. I’m sure I will be told to come back in an hour.Not falling for that line. I will wait three hours at home, then go there to sit in the waiting area for an hour.I need to change my pharmacy to Costco.

I love Paula in the pharmacy, shes the best!! Always has a smile, compassion, understanding or whatever it is I need on that particular visit to the store that day.Overall, the phone service pretty much blows and the pharmacy cant seem to get the hang of auto-fill & delivery like I had with Roberts, what a damn shame. 😞If not for my insurance and the lovely Paula, I wouldnt return.

The pharmacy in this rite aide has several incompetent employees. Extremely unprofessional and shows the extreme lack of training.. This person is named Rosa, she is very rude.. She also seems to dislike her job.I will share this experience with corporate as well. I highly doubt the store manager will put his job on the line to defend the classless attitude Rosa has.

Takes a ridiculously long time to get a prescription. Slow moving employees are super annoying. Guess I have to keep looking for a decent pharmacy in this town. Also, they charge for flavoring in childrens antibiotics., Find another pharmacy! ****Update the head pharmacist David is terrible. He wouldnt even communicate with me effectively.

Great cashier! Friendly and fast. The downside is their pharmacy is so busy and they loose things. The Icecream is great too.

Shop or get a hand scooped ice cream cone while you are waiting for your prescriptions. Rite Aid has a large inventory of a variety of items. They also have excellent sales.

The staff at riteaid are not so nice they called me oneday and said she did not like caller tone when she called me waiting for me to answer the phone she said she will not be helping me any more because she does not like my caller tone I dont like riteaide they are not so nice I have called Corpit office.

I love the service and workers they. R always friendly and patients

Me and my husband get our meds here. The staff are friendly, but this place is UNDER-staffed. Im almost always on hold for around 15 minutes when calling for refills and theres almost always a line when going in the store. And, usually, only one or two people are working the registers

Every time you call the pharmacy they put you on hold for 30 min. my mother in law lost all of her meds in the camp fire and has been out of her insulin since Nov 8th and today is Nov 21st. she got refills on Nov 9th and rite aid has called her 3 days in a row to tell her that her insulin is ready, only to find out they only have the needles and no insulin for her. I wouldnt recommend them to anyone.

The workers are frindly and they have great rewards for loyal customers

Worst pharmacy Ive ever had to use. Possibly because they have a monopoly on medi-cal users. Staff is slow and rude. Ive never received a call when my meds are filled. They have a policy to refill Rx only one day early. (Unlike rite aid in Auburn.) I tried to transfer all my meds from my previous rite aid and they just wouldnt do it. Its really pathetic when a store has so little respect for its customers because they dont have to answer to anyone. I wish other pharmacies in Oroville accepted my insurance. They would quickly see most of their customers fleeing to other locations. Im thinking of going to Chico or paradise simply to get decent service.

Ill be honest - I only go here for the Thriftys ice cream. It goes on sale practically every other week, but make sure you have access to a Wellness Card or youll be paying retail price.

Good selection of the Minor Medical things you may need

The worce. Most crowded parking lot and store with poor handicap parking. Multiply three times since this location took on closing stores near by. Phone service is nonexistent! Ive got to get out!!Customer since 2009

Busy

Certain employees make it worth while.

I gave 2 stars only due to the improvement on refills recently. I have been a customer for over a year now and before the last 2 refills I had to wait days for prescriptions that were requested to be ready that day, after going thru withdrawal multiple times I complained to corporate office and now mine are ready in minutes......

Friendly neighborhood drug store.

Clean

Not a lot of interesting things in the store. I only ever go for their ice cream.

Horrible customer service. Extremely rude!

Love Rite Aid

Purposely took forever with my prescription with me in severe pain. Who knows how long it sat in their comp without them telling me. Then another hour plus from there. Horrible customer service, go to Walgreens.

Its my Rite Aid and I Love It!!!!

They SUCK keep getting put on hold !!!!!!No call back. They say meds are ready to pick them up. they tell me they are out now .

Great staff and pharmacy

They call you to tell you your prescription is ready. When you get there they tell you it will be another 45-60 mins. Wait or come back.

Always in stock, friendly staff