Omar provided exceptional customer service. Very knowledgeable about options and costs. Handled placing my order very efficiently and pleasantly.Went back to Visionworks so that an adjustment could be made concerning the frames I had selected. The change in the frames which resulted in reordering the glasses was handled very efficiently. When I went to pick them up, Jean and Willii provided excellent customer service and made sure that the glasses fit appropriately. They were very patient and accommodating.

The process was fast and smooth. The staff are very friendly and knowledgeable. Great prices on frames. I really enjoyed my experience at this location.

I have been trying for over a week to get my prescription fax/ mailed out to me. First I’m told it will be faxed; I called the next day they can’t find me. I go to the location Saturday and told “ that eye doctor isn’t there now”. If i want my prescription I have to email. Ok I email and nothing. By far the worst experience. I would love for a manger or someone to contact me about this. Horrible communication and customer experience.

Eye care staff is awesome! Friendly, helpful, and informative - highly recommend this location!

Great spot. Exam was thorough and the sales guys were extremely knowledgeable, informative, and fun. I definitely recommend.

Leaves voice messages and texts confirming the appointment, then calls me less than 2 hours before the appointment to tell me they mistakenly overbooked and I’m S.O.L. First and last BS experience with these people.

The staff is very professional, courteous and friendly! They made the entire process enjoyable. I’m a customer for life!!!

My only complaint is I had to wait 1 hour, 50 minutes to see the doctor. The exam was thorough and the staff helpful and courteous.

Great service! Friendly and Helpful staff!

They were caring, fast and efficient. Super friendly staff.

Paid for that PROTECTION in case something happen to my glasses but useless, since I cant even get these microchips removed... I use my glasses for work and everything else, but yet yall wanna send them away for 3 weeks and i be without, unless I pay an extra $65 to get a temporary one from you, which youll take back.Emailed customer service, got that reply someone would call me from this store but its been 5 weeks and still no calls.I guess option 3 is where vizionworks the winner, since they get to keep my money and provide no service for it... EASY MONEY, right??Never will I dare refer someone to any of your stores.

I go to this place every year for an eye exam. This time when I get there the guy receptionist is telling me that my insurance doesn’t cover something that they added on that cost 40 dollars!! How convenient that they found a way around that, when I started complaining about that it’s such a scam he said I just work here that I don’t set the prices, when I asked to see the manager he said that it’s set, he literally wanted me to walk out that he could care less. I also wasn’t the only one shocked about the shady scam when a lady after me came in and was told it was going to be a hundred dollars. I even showed guy a flyer from them not my insurance that would be zero co pay even though I got charged 10 bucks for it. Dude said new doctor new rules for everything. Will be last time there!!!!

Great experience here. Wonderful customer service, everyone is friendly, great selection. Arielle is fabulous! She helped with sorting out insurance and really appreciated her help with picking out frame shapes!

Staff were courteous and friendly. Very knowledgeable and helpful. The doctor was friendly and polite. A big thank you to all the staff and doctors for providing an essential service during these trying times, dealing with the coronavirus pandemic. Overall, very pleased with all the staff and doctor.

My husband and I went for our annual eye exam and glasses. We were pleased with the COVID safety protocols in place (temp check, hand sanitizer, social distancing). Dr. Simeus Angeline was wonderful, explaining everything the various tests revealed. The staff members that took care of us were very customer-focused and made the entire experience very pleasant. Kudos to David F, Omar R, and Vishal N.

Wow, what can I say? The staff here are wonderful. Especially, Lynette, the sales consultant, David, when I picked up my glasses and Ariel, the manager. They were all so patient, courteous, professional and client focused. Dr. A. Kimble was also fantastic. I really appreciate a business that not only speaks of customer service, but truly provides it.

From the beginning, Jean welcome me with a smile and guided me to make an appointment with Raunel who got my eye exam set up. Jean then asked if I needed help while I was waiting and introduced me to Lynette who was absolutely amazing! She was so helpful from start to finish. She took the time to help me pick out the perfect glasses and she explained every detail of the process and broke down the pricing of everything. She took the time to go above and beyond. I had time between the exam and picking out glasses but the team was so amazing that I didn’t even realize I was waiting. The team is so very personal and they made me enjoy my time with them. Dr. Kimble was also very kind informative and knowledgeable. At the end Felix was able to send me home with my new glasses! He was kind,fast, and efficient. Thank you all for your kindness and care.

Most wonderful experience. Jean and Lynnette did an amazing job. From the start with the doctor visit to getting my prescription done was time efficient. The employees are competent with their products. Working with Jean and Lynnette was a delightful experience. Nothing is better than having someone who knows their job and knows how to execute it without problems. Thumbs up for this location.

Lynnette was very polite and professional. She assisted with resolving the repair and replacement of two pairs of glasses in an extremely fast and efficient Manor. Very much impressed with services today.

We are a family of five and just move to America. This was our first experience in Vision places and was amazing. Nice people, good team, and a very high human attitude. Special gratitude to the Dr. and also Felix Rivera. Thanks so much Visión Works.

I have been to this location with my father in law and Jean gave an outstanding amount of customer service! They speak several languages at this location Creole being one. My father in law was able to express his needs clearly and got exactly what he needed. Jean is one of the best there.Also David Helped my mother in law out on two different occasions and gave her great customer service. He was able to assist with all of her needs effectively and gave such positive attitude throughout the entire process.I would refer this specific Visionworks location to all of my friends and family.

Great Customer service! Everyone in the front desk greeted me upon my arrival and I didn’t have to wait much time to be seen! Jean helped me find the perfect glasses! He was so patient and knowledgeable. David helped my mother in law, he provided excellent service! I will definitely return to this store!

This was my first eye exam. The staff put me at ease from the start. From the initial exam to the doctor explaining what I needed. Very fast and efficient. Lynnette was very helpful dealing with insurance and picking the best pair of glasses and options available.

Very friendly very happy and great customer service. I was the one visiting this office and now I take my 2 sons as well. Recommend everyone to come to this particular Visionworks office.

Lynnette helped me with new lenses for some sun glasses I bought there about a yr ago. She was polite, professional, and had a great attitude about helping me. I highly recommend her, shes great.

This place was great. The lady told me what my insurance coverage was and I spent about a hour trying on glasses. No pressure at all. Great experience.

Horrible experience. My glasses were sent to the wrong store (not a big deal) they were then over nighted to this store. I tried to call a head due to the virus. I was on hold for 10 minutes and no one answered the phone. I decided to go to the store. Upon a arrival there was a family waiting. the store was empty no other customers and no staff. After 5 minutes or so off waiting I heard an employee and said excuse me loudly to get their attention. The employ snapped at me to get back behind the sign. I did and he proceeded to finish what looked like a cup of peanuts. Another employee came out of the back and proceeded to help the family. neither had masks on when the came out of the back. they did put on masks to greet us. finally the 1 st employee helped me and gave me my order. Never again will I visit a visionworks. Rude staff clearly doesnt care about the public safety or being even friendly

Everyone was really friendly and nice!

Some of the friendliest service that I have had in a while, the staff that helped me was so helpful and polite!! The doctor was so informative and willing me make me understand all concerns!!! THANKS A MILLION!!

This will now be my permanent place to come.Everyone is so polite and I came in only for my prescription, but can tell you customer service is awesome.Lynnette took the time is help me pick out the frames that best fit me without rushing me to choose.I explained what I wanted and she patiently helped me through the process.She answered all my questions very politely and made sure I understood everything.Thanks to her patience I felt more completely at ease.Now my place to go!Loretta Spradlin

Attention, they paid attention. Not just to me but to what I was saying. The two people who assisted me David and his coworker Jean made me feel special. When I on the lookout for new frames in about 6 months, this will definitely be one of my stops.P.S. the staff is really attractive...

One of the few places left where you can get your glasses done the same day. The staff was very knowledgeable and really helped me understand the difference in lens types. Just nice helpful people, especially the manager. She really explained a lot to me about my glasses and frame choices. Gotta love her.

I have been in other store, but I’ve never been satisfied until I reach Vision Works on March 16/2019. Especially Lynnette Oquendo a very kind person who knows her job, she is amazing. I am grateful for her excellent work.I would come back soon5 stars.............

I live 45 minutes away from the store. I was in the area and had some time to waste so I decided to stop in to see if I can find some glasses. I’m so glad I did. I was promptly greeted at the door. The young lady (Leslie) was very knowledgeable and friendly. I’m not easy to please and she took her time to answer all my questions. Leslie made me very comfortable with my selection. She helped me so well I bought two pair of glasses. I feel like I got a great deal and I will definitely go back to see her.Thanks

Lynnette was awesome! Thank you Lynnette for your expertise in helping me choose the perfect glasses. Also thank you Dr Kimble...you are the best! I highly recommend Visionworks.

Jean was very helpful. I was greeted immediately upon entering the store. The store was immaculate. And Jean made us feel important while he helped us with our issue.

Staff are excellent. Great place to get your vision needs serviced. Leslie is awesome!..Jean, Linden, and David are also great people. Customer service is A+. Very friendly and outgoing people. I have been coming here for years and never had a problem.

Enjoyed the help we received by Jean! He made it an enjoyable experience! Great customer service.

I had a great experience at your location, I was seen pretty fast and the receptionist was very polite, Lynnette also gave me a great service, she was very helpfull and friendly with great personality, thanks Lynnett for helping me choose my glasses it was a difficult decision for me and your advice and opinions helped a lot

We worked with Lyndon, he was so knowledgeable and efficient, a real pleasure to do business with. Would highly recommend.

I went in today for my scheduled eye exam and was pleased to know the process was rather quick. I liked that the paperwork was not strenuous, to the point and viola! Done. My exam was pleasant and I appreciate that all my questions were answered. The part I can really appreciate (that I often get anxiety over), is that I was able to ask about a specific style of glasses and I was not pressured into picking the more expensive frames aka upselling the customer.(Ive had this happen at another eyeglass store which caused alot of buyers remorse not because the frames were not beautiful, the price tag was not...LOL!!) I felt more in control of what style I wanted(the selection was awesome as well!!) at a price I could afford. Thank you to all the staff that helped me today. I will definitely be coming back to this specific location for future eye exams and glasses.

Sign said walk in welcome and my parents recommend I go there. I walked in yesterday and was told no availability but I can come in the next morning. I went in this morning at approximately 10:20am only to be told theres no appointment available for the day but and I can sit around in case someone cancelled. There was no one in the doctors waiting area, why say walkins are welcomed if youre going to turn paying customers away. I went somewhere else as a walkin and was seen.

My mom loves her glasses! David and Jean gave great help. Thank you for having people that can speak kreyol and give great service. Thank you Leslie for being an awesome manager!

Didn’t catch the gentlemen’s name that checked us in but he was so polite and doing the job of two or three people really felt bad for him. Great customer service all around. Only dinged a star because there online scheduling doesn’t work. Make sure you call for an appointment.

Dr. Kimble is an amazing optometrist. Lyndon and Tica are excellent techs with great techniques that made the entire exam process a pleasure.

Everyone at this Vision works is very patient, kind and helpful. The manager, I think his name is Jean, French, I believe is always willing to help and offers honest opinions. Simply put, amazing customer service.

Lynnette is awesome. She is very helpful fast and friendly.

Lynnette Oquendo, was wonderful and very knowledgeable!! She answered every question plus offer us the best quality for our eyes...she is not only the best she speaks Spanish..!!! My husband was with me and he got his as well..!!

Visionworks 30 day guarantee is a lie. Its 30 days from the day of purchase not pick up date, But how do you return something you do not have possession of.Purchased 7/19 (no glasses in hand)Pick up 7/26 (glasses taken home)Return 8/26 (to exchange frame,not a refund)Denied on 8/26 becuase they said 30 days start when you purchase. There guarantee is for Fit, Accuracy, and Comfort how can someone know that without having the glasses in their possession.

Great place to get your vision needs serviced. The staff were excellent. They were very respectful and helped me in a timely manner.

Great service! David the associate was very professional and knowledgeable. Would definitely recommend.

Amazing place to get glasses from.. got the 2 pairs of glasses for my daughter who happened to break hers and the staff was amazing helpful and extremely friendly!!! This is now my permanent eye place to go to when my family needs glasses.

I had a very professional service at Visionworks with Lynnette. She was very helpful and professional. I was satisfied with her.

This is the worst store ever.They racially profile my self and my niece my frames from the manufacture Splendor ever since I got them they keep coming apart and was told they would replace every time I go to the store they have excuses for why they can’t replace my frames .in 1year I have been to their store over 7 times my last visit I had to stand by the door another customer came in after we did and was allowed to come in and sit .

Dr. Kimble and the staff in the office are the best. My daughter received the most thorough eye exam, and the doctor was able to diagnose an issue missed by all others. I would return here for glasses for the whole family!

I am very disappointed in the online scheduling that they have here. I booked an appointment for my husband and I this past Saturday for the following Saturday. After “booking”, we were advised that someone would be in touch within 48 hours to confirm. I never got a text until Wednesday evening, letting me know that those appointments were no longer available. This is a ridiculous system. Any other place where I have booked online, you do just that- you book! Now, we have to make other arrangements elsewhere. It’s very frustrating. I’m also aware that they have spots available for “walk in appointments”, however, we were told to do that last Saturday, drove 45 minutes there, to be told that they were full with walk ins and we could try again the following day. Perhaps a different location will be more accommodating.

I really appreciate the friendly staff and the manager is great. I love my new glasses and year supply of contacts. Im going to bring my family here from now on.

The team at this Vision Works is definitely amazing. They are funny, kind, truly exceeded my expectations and went above and beyond. Jean, Leslie and David, I have not forgotten about what you did for me on June 15th, 2018. I am forever grateful. I have recommended you all to my friends and hope to see you all again on my next trip to Orlando, or when you are in Turks and Caicos. Thank you so much West Colonial Vision works team.

The vision works shipped me wrong contacts lenses. I brought them to the store and told them I ordered Acuvue oasys, but you shipped me Moist. The staff looked the Moist box and told me that was what I ordered. I said there was no “Oasys” on the box, how could you tell me this was Oasys. Then he went to his manager, they looked at the chart for 5 minutes, then found out it was a wrong order.

Brought in my kids and they took care of them all love this place.

The service here was excellent and very fast. Everyone was super helpful especially the supervisor jean who was very patient with me while picking my glasses I recommend everyone to come here

Excellent service!!

I love this location. The staff has a wonderful sense of urgency and they are very attentive and extremely friendly and making me feel like I am at home every time I visit!

We went in today and browsed around for 15 minutes without anyone greeting us. There were 3 techs and 1 at the receptionist desk. At one point I walked behind the desk of the tech, and apparently Im invisible. My wife said the first time she was here customer service was the same. We are definitely not coming back after today.

Vishal was an amazing eyewear specialist that helped me out to buy my contacts and glasses.. he told me about a deal with my insurance to get contacts and glasses and save me the most money as possible!!! He is very good at his job and has great customer service skills. He also showed great leadership while directing his other colleagues sure!!!

Jean thank you so much for amazing customer service and Leslie thank you for guiding me to choose what was best for me and Im loving it.I only have to wear one contact lense you go girl.Shamel Mr cool thank you for your help also.Dr kimbell thank you for being a caring doctor.Very hard to find great customer and friendly staff nowadays.I have insurance but I rather spend my money here.Thank you so much.

The atmosphere was very friendly. excellent staff members. everybody was friendly & happy which made the moment enjoyable.

Great location and amazing staff!! Eyewear specialist Vishal was there to help me every step of the way and he got me in and out of the store with great ease and their pricing and service is amazing and was greeted immediately upon entering the store with a smile!!!

Great doctor and office staff! Dr. Ashley Kimble is very knowledgeable and she made my first office visit to the eye doctor an excellent experience. I will absolutely recommend my friends and family.

12-01-20, Another great service experience... This time with Zara. I was in and out in 20 minutes. Ordered new glasses. She called insurance. She was attentive and kind. I cant wait to get my new glasses in two weeks.Just had to replace one of my two NEW pair of Visionworks glasses I got a few weeks ago. I called the store and spoke to Leslie. She told me how they could help EVEN though I had bought them at another store. When I arrived she was all about getting me to the PERFECT pair. She took care of that issue and then I posed another challenge and she took care of that too!!!! She was amazing!!!! I can not wait to come back and meet her because she will make you feel special. Come to VW and get the ViP treatment!!!!

Awesome Costumer Service Friendly Staff and Lynette take care very well of my concerns and questions

Staff goes above and beyond to make sure my glasses are comfortable and the adjustments after purchase and follow up care makes it worth the purchase.

Jean, he is the best person to help you. Simply awesome.

I love coming here the staff was great especially Aubrena, who helped me out a lot. I love my new glasses.

Dr. Kimble and her staff are excellent. Dr. Kimble is so personable and she listens to her clients. I highly recommend this business as a person who has had been born with poor vision!

Wait is long the heavy set white lady in the front is so rude to customers and co workers .never again. I see Im not the only 1 thats not pleased with the service but of course its a minority area you guys not gonna do nothing.

Thank you very much lynnette for your help and I appreciate your expertise and patience for me

Stopped by today to help my mom with her prescription eyewear. Lynnette and Dr. Cantrell were amazing and helped us tremendously ! I highly recommend them for their great selection and amazing customer service!

Stopped by today to help my mom with her prescription eyewear. Lynnette and Dr. Cantrell were amazing and helped us tremendously ! I highly recommend them for their great selection and amazing customer service!

The staff was amazing, great customer service. Leslie the manager was very professional. Jean was very helpful . Overall, great experience !

I get my contact lenses here and the service is quick and easy, especially since my profile is there, and I can just pay my co-pay and go.

I have been a happy & satisfied customer of Visionworks at Hiawassee for over 12 years! My two children and I are always taken care of by both the doctor and store staff.

AMAZING PLACE TO GET GLASSES!!! Awesome staff and techs. Very helpful and knowledgeable!!

I only give one star cuz it was not half of one but they dont even deserve that.... rude and not enough staff they dont greet customers terrible customer service and app is sucks They dont care how many times they got to schedule your app been trying to see the eye Dr. Couple weeks ago keep calling me for reschedule THE WORST DONT GO THERE AND WAIST YOUR TIME...👎👎👎

Im still waiting on a call from them to pick my 2 pairs up .( they get you with all those add ons& insurance prices.)Buy 2 for $89. Ha!Meanwhile they been there since Saturday. Called Sunday.Called MondayUnderstaffed? Too busy ?Never got the returned call.Tuesday now,,,,, still waiting!

I been her a few times, the staff is awesome, very courteous, helpful and ver friendly

I made an appointment two days ago for my wife for 10:30 am which even they confirmed earlier today via text. I was surprised to arrive 5 min early to a waiting area filled with people and rather unfriendly staff of 4 or 5 that spent more time talking to themselves than assisting customers. So after waiting 35 min we finally got called. I thought this was a breakthrough but, nope ... only a tease as they had a young woman merely look to digitally record her eyes ($20 extra). No exam yet and our file went back on the wall and another wait began. After 10 more minutes we’d had enough. Why bother to call and make an appointment only to simply be placed in the same line with walk-ins. Kind of defeats the purpose!!! I’ve used VisionWorks in Altamonte Springs for years and never had an issue. As for this Colonial Drive location ... NEVER AGAIN.UPDATE FOLLOWING OWNER REPLY: - FYI: The appointment was in the name Grisel L and while I see your reply, it appears to me the same identical one used for each time someone leaves less than a high review. Maybe a little less cut and paste and more action on your part to actually train your people to better handle a schedule as well as be friendly. They were not. A smile, an explanation and empathy goes a long way.

Excelent service, Leslie Acreman was very helpful and courteus.

Wonderful experience, went there with my mom and we both took the sale that they have 2 pair for $59 or 2 for $99 and we saved a lot of money and if you want a better service ask for Lynnette, she’s really great, very professional, and she will try to give you the best having in mind your budget.

Had a friendly walk-in but I had an appointment wasn’t long after I got called to get my eyes checked was friendly. Prices are great with and without insurance with the 59 bucks for 2pairs great 👍 also I didn’t know you could get your main glass in 30mins the same day you purchased and get your eyes checked 🤯 awesome. I walked out happy money still in my pocket and my glasses on my face. Had a friendly check out with David F. Helped me understand how much for certain glasses with my type of insurance and other things. Had a great answers for my questions from Jean J. was funny and oddly professional at it 😊. Better then my last eye care place. Was plain no music in the background had no deals pay over 300 hundred with insurance and wait 7-30day for your glasses. I got in at 10 got out at 11 not bad was cause I was new first time wouldn’t mind coming in again better guess service I’ve seen around knowing I work in that industry . Also they have different spoken languages Spanish, Creole, and many more of course English. The doctor and nurse/assistant was friendly

Quality customer service, very friendly, and I recommend everyone to stop by and experience this amazing place

David, Abrenna including tica and Visha was very nice, greeting at the door, the doctor Ashley was excellent, you can also get your glasses the same DAY !!! Isn’t that amazing, the place is very quiet they have good quality of glasses, best recommend!!!!

Fun place to go feels like family, love my glasses and the free services aftee the sale. New nosepads, adjustments and laughs! Thanks Visionworks on Hiawassee

I had an eye exam this morning that went swimmingly! Special thanks goes to Leslie who was incredibly knowledgeable and helpful when helping me find the perfect lenses.

Very rude staff, my husband went into get frames because his broke, the lady barely looked at them and said oh we have no frames that would fit those.She said we could look if we wanted to but that she knew they didnt.So she came over then quickly went to help someone else took forever then was looking at us and whispering and rolling her eyesThen she came back over we showed her some that looked similar and she glanced at them and said no they wont work.So we left and want to Walmart Eye Glass CenterIt was like we were bothering her by having her to do her job

Great customer service love this place, and thanks to David and claudy for all their help!!!

Amazing service. My glasses were perfect.

They entire staff was very friendly and helpful.

Omg!!!!!!!! Vision Works has the best employees ever especially the curvey sweet hearted lady in the front.....oh yeah i cant forget about Mr jean hes very friendly with the kids my son loved him!!!! As i picked out my glasses he kept him company thumbs up to vision work

I put one cause cant put less. Horrible customer service. Wait and nobody even wave or said hi to me. That people are really awful. Make me feel horrible they attend people that they think have more money