We had so much fun viewing all the different displays! I was just a third party and before experience was over I was a buyer too!! Thank you Joe and Blake!! Go see them they have some amazing options for backyards a d the grills are amazing!
Absolutely amazing store! Blake was our salesman...he was also awesome. I cant wait for our grill delivery! Go check out this this store.
The whole experience was awesome! Adam took us through all models and potential layouts in the impeccable showroom. We didn’t expect to buy on first visit but we’re so impressed with the products and excellent customer service that we purchased! Can’t wait to see this in our backyard living area. Top notch business and welcoming employees!
Joey the manager and the entire staff were very helpful and professional. It was a pleasant buying experience looking forward to having my outdoor kitchen and grill. As I mentioned above it was a great wine experience I respected Joey and the staff for not trying to pressure me, that in itself was a worth the trip. I would highly recommend Paradise outdoor kitchen and grills for all your outdoor grilling needs 👍
Thanks Adam!!UPDATE!Sale experience was paradise, but the service has been HELL. It was a nightmare just to have the unit delivered. It took them over 2 months to drop it at my house and it does not work. The lack of craftmanship between what you see in the showroom and what they deliver is desappointing. Tomorrow will be 3 months since I paid and I still dont have a working grill. They want to charge me an extra $150 to come back and fix the part that was not set up right. My advice: DO NOT GIVE A REVIEW WHILE IN THE SHOWROOM BECAUSE YOU WILL BE ON YOUR OWN ONCE YOU MAKE THE PAYMENT.
Great experience with Blake. Knowledgeable and friendly, understands the product well and not an aggressive sales pitch. Recommend this outlet and Blake in particular. Look forward to enjoying our new outdoor kitchen!
HUGE SHOWROOM! With so many options and great warranties.
A friend who was a customer recommended the place. Fortunately for us, Adam introduced himself and helped explain all the products. Adam is an unbelievable salesman! Totally, truly knowledgeable about the company and its products. Plus, he was friendly, amiable, and patiently answered our many questions; left that day having made a great purchase. Thanks!!
Great experience shopping with and buying from Blake at the Orlando Flagship store. We have been trying to cost and bid outdoor kitchen work throughout the pandemic, and between supply chain issues and contractors just not being available, its been a nightmare and the few quotes I could get on anything were plain ridiculous. We knew about Paradise Grills but didnt expect to like the manufactured island products. When I saw it in person I was really surprised - strong, lightweight, simple, interchangeable, easy to maintain, great fun features. I really like where the product fits between custom built in construction and regular portable patio furniture. No permits and no HOA approval (in my case - all patio furniture is allowed) are huge wins. Blake brought in our project - 2 mini fridges, wine fridge, prep sink, top of the line grill, and 9 of bar island - for much less than we were expecting to pay a contractor and Im expecting to be happier with the final result. They have some 0% financing right now that also makes me real happy, and Ive heard good things about warranty service. A note about some reviews that are critical of tile work etc - the new, current island product line is built differently with engineered lightweight tops that are porcelain over steel hex grid, built at the factory in one piece. Nothing really to be installed or finished on site. The lightweight/hollow feel of it might not please some people who expect a slab of solid stone or masonry, but from a practical perspective its just a lot less to screw up and maintain, and about 1000 times easier to move it if I need to. Just hoping the porcelain surface holds up well in direct sun, cause thats what its going to get at my house! Thanks Blake! Thanks Paradise!
Good sales person. Brake is great 👍
My friends John and Farrah Ace recommended this place to me. I got a great package package from Blake. Very happy that I went here. Super excited about My outdoor kitchen.
Paradise grills was amazing! We worked with Blake and Joey. Blake explained everything and we were very impressed by the grills. Our intent was just to look, but the grills and the GX5 out door kitchen sold us. Highly recommend paradise grills!!
We just moved here from NJ to Orlando got a beautiful house but the pool deck was missing something, so we were driving to the theme parks when I saw Paradise Grill. I decided to stop and when I went in I was greeted by Blake. He was incredibly helpful, and showed me the GX-8. Blake showed me the way, now that we are in Florida I can’t wait to use our new grill. If you’re in Orlando looking to put that finishing touch on your home I recommend you go to Paradise Grills and talk to Blake. Thank you guys for everything 🥩 🔥 😃
This review should actually be Zero Stars, but Google won’t allow it. We have been waiting over 6 months to have the quality Grill and Bar Set we saw in the Showroom on Father’s Day! We refused the first Grill Cabinet, and the next two Bar Cabinets. The tile and tile work is bad, the craftmanship on the cabinets is bad(see attached pics). I had a independent tile/stone expert come and said it would cost almost $2000.00 to make the bar and grill tile work look presentable. Paradise Grills sent out their own inhouse Tech, and he said he could not fix it, so they reluctantly sent a new Bar unit, that when it arrived at our house was in worse shape than the first one. The Delivery and Setup guys said even they would refuse it. So we did refuse it. The third bar cabinet was supposed to be delivery on 12/22 in the AM, and they called after 3 hours of waiting, to say it would not be delivered till last that evening. We had plans, and could not accommodate. They said they would delivery next day 12/23, and they never showed up. The online app said it would be delivery on 12/24, and again they never showed up. Communications has been poor at best. What was supposed to be a enjoyable experience has turned into a nightmare.
Great product with great customer service. My mother just got hers delivered and it absolutely amazing out there! Looking forward to purchasing my own!
I absolutely cannot express enough how delighted I was with Blake hurst’s treatment me and my wife came in not having a clue of what we wanted! Turns out we got a whole outdoor kitchen at an almost unbelievable price thanks paradise grills fam can’t wait to finally see it put together!!!
Thank you Blake and Joey, amazing service. Justin I missed you today but thank you for all of your help! We cannot wait to receive our grill.
Blake was awesome!!! I cannot wait to get our new unit and have a pool party. I will return for a full review once we receive the summer kitchen.
So happy to get the grill and outdoor island - thank you adam and Joey !
Great experience with Paradise Grills. Showroom is a must see and Adam was very knowledgeable and helpful. Thanks f you’re doing anything in your back yard, go see Adam!
Thanks so much for the great service!! Joey was very helpful in getting us exactly what we needed. We will use you guys primarily for all of our outdoor kitchen needs. Thanks again!!
Adam Was very professional and answered all of our questions. We were very happy with the new product lines and we are looking forward to enjoying our new outdoor kitchen!
They wont call me back. They dont email back. Ive had a fire pit problem since July, and I want it repaired or replaced asap. We love the style, just hate the Customer service.Ill keep posting bad reviews until I get resultsWhen will customer service step up? Do they even exist?Almost 3 months of no reply!!!!
Loved the merchandise and Blake explained all available options thoroughly. Great experience. We can’t wait to have it delivered!!
Blake was awesome. Joey was a hoot!!! Cant wait for the kitchen.
Unfortunately I had a similar experience as the other negative reviews I saw. The sales experience was great and our salesperson was pleasant to deal with however the delivery and install was abysmal. I’m not sure if Paradise Grill subs out there delivery and install to other companies, I’m pretty certain they do as we noticed different delivery company names the two times they came, but management needs to reevaluate their delivery and install process and perhaps bring that in-house because it is ruining their image and reputation. The drivers are extremely rude and find any excuse not to fully install the unit. They came with an incorrect countertop the first time and we had to send countless emails to get it resolved only to have to fight with the next delivery company that came to finish it. Communication was bad after the first delivery issue and we had to go to the store to finally get a resolution. If this were my company I would take a hard look at my delivery and install process because this experience makes me regret buying my 30k outdoor kitchen from Paradise and unfortunately until their delivery and install process is fixed I can’t recommend them to anyone. Hopefully this will change soon because it made what should have been an overall pleasant experience into a highly stressful one.
Blake and Joey were great to work with.Cant wait to get our new outdoor kitchen
We had no idea we’d buy here on our first visit. Our friends recommended it and our salesman Adam White was nice, friendly and informative - he didn’t have to sell us, the products sell themselves. Can’t wait die delivery of our Tiki bar!
We were treated fairly, and they were patient with our various changes and adding and deleting features but finally to the finish line
Had a great experience here! Quality product and will definitely be coming back for any future needs!
Paradise Grills is an amazing place. These guys have it all. Not only do they have great deals and prices, but it’s American Made, right here in Orlando! They are absolutely high quality products. I’m excited to cook for my friends and family at my place. Outdoor Kitchens at the finest you can find. I’ve shopped around and Paradise Grills has my business now and in the future for sure. I’m looking forward to some excellent tri-tip!
Living in Florida and specially on a lake you need that nice set of outdoor kitchen to really enjoy the outdoor experience with your family & friends and Paradise Grill is just the right place for the right outdoor kitchen set . I have been looking for years and today was the day when I walked in and was greeted by Garrett who immediately asked the right questions and guided me to the right piece for my needs . Quality is second to non with great materials, finish and details . Local factory here in Orlando Florida makes it even better for all Florida folks looking for outdoor kitchen . Prices are reasonable and they offer zero financing.
Walked into the Showroom not knowing what to expect and then Cindy welcomed us to Paradise. We had no intention of buying as the price range was above what we were looking for. But after the outstanding service from Cindy on the Paradise difference, we found an Outdoor Kitchen that met our needs and budget. Paradise was great working with us on our scheduled delivery as our patio was still under construction.The final product is great and we have no regrets. We absolutely recommend Paradise and make sure to find Cindy (now at Lake Nona).
Super excited to have invested in our lifetime grill! Adam was fantastic and knowledgeable. We look forward to posting pictures when it is installed!
Paradise grills was awesome to work with! Blake was amazing and took his time explaining the grills and everything! We went with the intension of just looking and left with the GX 5 and can’t wait for it to arrive!
Wonderful experience buying a grill island for our new home. Joey and Adam were awesome, very informative, knowledgeable and professional. The new line of products is awesome, even better than what we looked at last year while we were building. Cant wait for it to arrive.
Great experience and great product. Cant wait for ours to show up!
Fantastic experience! New product line is amazing! Great people!
I had an awesome experience buying from them! I love my kitchen and will be telling all my neighbors and friends!
Awesome Tiki bar. I will definitely be coming back!
This is our second Paradise Grills outdoor kitchen. Nothing wrong with our first one but Joey made sure this one had everything we could ever need. We usually cruise a lot but with COVID-19 this brought the tiki bar experience of the Caribbean to our backyard. Thanks Joey and Summer for our future upgrades!
1st Aug 2021, great product and service. I highly recommend
Just left Paradise Grills and had a great experience. I have put much time into searching for a quality grill and island. I was skeptical about going in the beginning because the prices online were a little above average compared other companies. I meet with Mark, the sales manager and he explained to me in detail everything about the grills I was interested in. I have had several grills the last 30 years and none compare to the quality of the Paradise Grills. Understandably the grill were a little out my price range, but Mark worked with me and I was about to purchase the grill I really wanted at a price I could afford. It was a pleasure meeting and doing business with Mark. The customer service was awesome.
Blake was extremely helpful in explaining all aspects of grilling and how to determine how much “grill and outdoor kitchen” you need. He was not pushy. He was patient while we decided whether to purchase or not. He explained all finance options. We HIGHLY recommend Paradise Grills and Blake.
We finally purchased a “real” grill! I say that because for the last 10 years my husband and I have gone through so many of the standard “‘throw away” grills that are super affordable but don’t last long at all. Well, this time we decided to invest in an outdoor kitchen professional grill—-and we are so glad we found Blake at Paradise Grills Orlando!! The flagship store is beautiful with lots of options. Blake H. greeted us at the door and without pressure, walked us around and gave us the highlights of their products. Overall—it was an excellent experience and we are THRILLED with our purchase!! If you want quality, lifetime warranty and a beautiful outdoor kitchen grill—-Paradise Grills Orlando is a must! They have great promotions and an opportunity to pay no interest or payments for a year- if interested.We can’t wait to grill this summer and for years to come now!!!
I have looked high and low for an outdoor kitchen. My husband and I walked into Paradise Grills and was in awe. Mark helped us pick out the perfect grill. He did not oversell or undersell. He was not pushy at all which made me feel extremely comfortable. I would recommend Paradise Grills to anyone who wants not only functional grills, but also beautiful ones too.
Blake was great. Very professional and very knowledgeable of all the products. He took his time and made sure to give us all of the option available. We are very pleased and excited 😀
Today we made a significant purchase for our dream house at Orlando’s Paradise Grills! Thank you Blake for you assistance is helping us configure and finalize our Grill and Bar! Great pricing and customer service. A Five Star Experience!
Blake was outstanding! Walked us through every detail, gave great suggestions. We couldn’t be more pleased with our purchase! Thanks Blake.
Do NOT buy a grill from this company. My boyfriend and I bought an $11,000 unit from Paradise Grills on June 8th. The sells person (Adam) promised the delivery on or before the 4th of July. When we called to schedule the delivery (2-3) days after the purchase they told us he had circled the wrong delivery window (6-8) weeks instead of (2-4) and that our unit would not be ready. Frustrated, we accepted the news and moved on. July 5th the grill was delivered after pushing for the delivery date to be moved up. The workers delivered it and insured all was working properly. They not only incorrectly installed the drawer on the unit but the (grill pack with griddle and utensils) we paid extra for never showed up. The customer service representative was confused and wasn’t sure what that even was, yet we have a receipt for it. The day after the grill was dropped off we decided to use it for the first time. We discovered The side burner and fridge both do not work on the unit. We called paradise grills on the 7th to tell them it was broken and they said they would send someone out to fix it the next day. The next day arrives and no sign of a worker . It’s been a month since the grill was dropped off and nobody has contacted us or will call us back. At this point we asked for a full refund and to just come get the grill because it’s a complete scam. The good reviews are also a scam. (Adam our sales guy requested that we write a good review before we left the store and then asked to see it). If they had zero stars I would rate them that! Don’t spend money here.
We went there looking for a piece for our outdoor and found many great ones. with blakes help we found exactly what we weretrying to find! Great price, excellent sales advice from blake and an easy transaction!
Thanks Adam for selling us a Paradise grill island. Once it is delivered and set up, I’m sure we will have many years of enjoyment.
Ordered our bar and grill 3 months ago from Blake which we were told would take that long. Understood. We received our delivery date so we flew down to Florida to our vacation home to be present for the install. We got a call saying the delivery was going to be postponed from Thursday to Monday. Ok, fine. Monday comes and my wife calls to find out what time the delivery would be as no one called to inform us. We were then told they had no record of that delivery date and our delivery date was scheduled for April 6. 2 weeks after what we were originally told. Mind you we flew down to Florida for delivery. If you buy a grill from paradise grills I would highly recommend you put in the sales contract that they have you sign a firm delivery date with option for full refund if they do not delivery when you are told. I wish I would have read the reviews prior to purchase as it seems to be a major recurring problem!
Was a pleasure working with Jeff Harb in Jacksonville. Great to meet a salesperson of his caliber. Very cooperative in allowing us to pick the right grill setup for us. His follow thru with the product was first class. More businesses could take lessons from Jeff. We are very pleased. And the wife loves her early Mothers Day gift. Happy wife, happy life. Thanks Paradise.
Blake was so amazing. Patient & helpful throughout the entire process. I will never shop anywhere else!!!
My husband and I walked in The Paradis Grill a few days ago as our friends recommended! They had just purchase the most impressive outdoor kitchen. They suggested we ask for Blake. He was the most outstanding sales rep we’ve meet, his professionalism and courtesy was most appreciated. We are most happy with our kitchen. Thanks Blake.
Walked into store and was greeted with a friendly face. Matt explained floor plan layout. Once we finished walking around Matt was readily available to answer questions. We are very happy with the service and the prices for the arrangement purchased
Adam thank so much for taking the time to show me all the new features on the new product line! I will be coming back to see you soon 👍
Excellent please highly recommended sales person Blake Hurts Great customer service you got to come to this place you’re going to love it
Great experience and exchange rates 5 stars 🌟
We first visited Paradise Grills last weekend, and we were so impressed with the selection and also Blakes knowledge of the grills and the construction of the bar areas. We liked four different setups, and eventually settled on one, which, we discovered, wouldnt fit in the space we had! So, back to the drawing board. Blake was great and kept in touch, but did not pressure us to make a decision. My husband returned to Paradise Grills earlier this week, and with Blakes help (and patience) we selected a grill/bar setup that will be perfect for our patio. We cant wait for it to arrive, and well be sure to send pictures!
Love the showroom! Wow! The gentleman who helped me was Mark. He knew the products very well and even could explain the manufacturing process of the island which is remarkable. This will add a resort like quality to my backyard! Great service folks!
If you want a grill that last and will impress a high end crowd. This is your place, you gotta check it out before buying a grill anywhere else!!!
Very helpful and knowledgeable staff. Great experience.
Mark was a phenomenal help. My husband and I stopped in to look at grills and walked out with an AMAZING grill and patio set. Mark was not pushy in trying to get us to make a purchase. He was very professional and helped us with our purchase. I will definitely refer my friends and family to Paradise Grills. I am so excited and can hardly wait to grill and serve our friends and family with our new grill/patio/ bar set!!!!!
Great service and value for the money. The ability to personalize your tiki bar and grill setup is perfect! Thanks Adam!
We arrived to shop for a grill, Blake helped us find the perfect Aruba 6ft. Grill. We are so happy with our purchase and cant wait to host our first BBQ.
I came in @ Paradise Grill & Blake was the one that came up to me & asked if I needed help. He was very professional & very knowledgeable about the products. Very helpful. I’m very happy with my purchase.
Working with Blake and Joey was an absolute pleasure. They helped us find the grill layout and extras our home needed. Can’t wait to start grilling!!’ Thanks guys!!
Great product can’t wait till my grill gets home. Outstanding staff especially Blake and joey
We were speaking with Blake at Paradise Grills in Orlando. He was a terrific salesperson. He helped us in picking out a new grill. He was very patient and helpful. I would recommend anyone looking for a new grill to go to Paradise Grills in Orlando and as for Blake.
Great experience with Adam. Can’t wait for my tiki bar!!!🍹🍹🍹Will update after it arrives!
I have seen Paradise Grills from i4 for years but never went in until I was looking for a grill for a present. I came looking for a good quality grill and left with a whole countertop setup! I spent a lot more then I wanted but I am happy. The deal was too hard to pass up. Adam White helped explain all options and I left happy. I will follow up my review in a few months with pictures of the setup.
Cameron was great. Outstanding customer experience. He gave us great tips grilling, maintenance, meat cuts, etc
Our salesperson Blake was very helpful and we got our dream outdoor kitchen. So happy with our purchase!
Mr Adam in the showroom sales was very profesional, we bought and are very satisfied with his service.
Will like to rate 0 but have to pick one star, Worst service, I purchase On around December 2020 and today 03/16/2021 we got our grill, been waiting all day and the guys just left at 11pm. I was missing the grill cover and the electrical lights system are not working the speakers sound terrible. Now I have to take of my time to get this fix. Paid over 10 thousand Dollars for my outdoor bar and kitchen and really regret buying with this company.
We are excited to be purchasing a new summer kitchen. Gorgeous! Blake was our delightful salesperson!
Blake provided exceptional service during our purchase of our outdoor grill. We can’t wait to host our next party with this purchase
Have had a terrible experience with paradise grills. We ordered a bar, set up a delivery date and time. They never showed up for the delivery. No phone call or any communication to let us know that they were not able to deliver on the scheduled date. I had to call them the next morning to let them know about our delivery issue. It took me 45 minutes to reschedule the delivery. They then came the following day, earlier than the agreed upon time. We had to rush home to meet them. The counter tops have a blue protective film, delivery folks did not know how to remove it. I have had at least three phone calls trying to resolve this issue. They have not installed the fridge as of yet. I have attempted to speak with the customer care manager Molly but she not returned any of my phone calls. The excuse has been that she is a very busy person. Terrible customer service. Have wasted way too much time trying to get my bar delivered and installed correctly. Would not recommend this company. Poor service
Very kind we came to get our outdoor kitchen and Blake was very kind to us and the manager too!
Excellent showroom and demonstration of all the products by Mark. Guided us well to the model which best fit our needs!May 2021: we finally got our grill and bar. It is a thing of beauty and works great. One thing I must say. Customer service was horrible from Jan to April. After we got angry, we had a guy named Marco take over for delivery and service, things got done right. Either Paradise is fixing their issues, or they only take care of things after escalation. They seem to be doing a better job of keeping the buyer/owner in the loop, but need better email/texting confirmation. Delivery scheduling was a problem. They kept changing dates. In terms of the product, We had only one issue, either construction or delivery assembly. One leg was missing on the bar, so it wobbled. Service came by and put it on using brackets, so It is not welded on like the other legs. Works fine.Overall, the G8 we bought is everything I always wanted for an outside grill and bar. Now need to find out how it does over 5-10 yrs.
Adam White was amazing! He was very professional, extremely knowledgeable and very honest! We bought a Margaritaville key west Tahiti grill and bar, loaded! We love it! Go and see Adam, he will help you with all your needs and wants! 👍😊
We came in to get some ideas for an outdoor kitchen and Adam was courteous, helpful and knowledgeable in assisting us. He showed us how we can turn our pool area into a paradise backyard. Thank you Adam!
What a wonderful experience. You have to take some time to soak in all of the amazing products they offer to make your backyard exceptional. Outstanding sales staff. Ask for Adam!
Met Blake at Paradise Grills today . Husband and I were looking to get ideas or our new backyard . After Blake showed us around and answered our questions we bought the “Aruba Six “ . We love the model and Blake was so helpful. Our neighbor will be envious!!! We plan on sending our friends to Paradise Grill !!! 😊
***April 7th-We finally got the bar when I asked for a refund. Suddenly there were no production problems. They were going to deliver it in a week. Then as the week went past and I called again and again and again… a few weeks later, we finally had it delivered. The delivery guys were awesome. But they don’t actually work for paradise grills. My review remains the same. The actual bar is great but the service is not worth it. If I were to do it again knowing what I went through, I wouldn’t. Expect to spend A LOT of time on the phone with no communication. It took almost 5 months to get our bar and I had to fight for it the whole way.***March 23rd- Talked to someone in Orlando at Paradise Grill showroom on March 22 and let them know if I didn’t hear back from someone by the end of the day I would be cancelling the order and I never heard back. Today when I called and told them I wanted a refund someone actually called back. When I insisted that I wanted a refund they said the president and owner would call. My husband called to find out what was happening and they stated they would call back in 5 minutes. Guess what? No one called and now the store is closed. Will update day by day until resolved.***Update: It has been since November 15, 2020 that I made this review. Since then (March 19, 2021) we still have not received word as to when we would get delivery. I have called the place that they tell me to call several times with no response, I have contacted this Orlando facility to find out what is happening, they said they sent an internal email to find out and still no response. We were told 90 days, paid half down and we still have no response. If I don’t hear back some sort of response soon, I will be cancelling and asking for our money back. I will update as things progress.Adam was very patient with us as we struggled to make our decision. Very knowledgeable! Thanks!
My husband and I stopped in this store to check it out. Mark was very helpful in showing us around. We sat at the tiki bar with our friends having a beer and glass of wine so we could really feel the entire effect. We ended up going much larger and ordering the BIG DOG! We love the new product and cant wait to get it! only downfall, is its a Minimum 90 day delivery. We are hoping it is less!
Great showroom and great staff, this is a must see!
My husband and I walked in paradise grill and was in loved with the service, we finally got a grill that we loved. Sales guy Adam was fantastic.
We paid over $15,000 for a fire pit and grill combination. Since the installation almost five months ago, there were several issues including chipped tiles, fire pit burner not working properly and the latest problem was the sear station catching on fire. After this incident, they were supposed to replace the grill. It took several weeks to get a delivery date, but the new grill was dented and it was missing the sear station! Since then, another two months passed before they gave us another delivery date - they never showed up or called to reschedule. The customer service is horrible, you can rarely get someone to answer the phone and their manager has been ignoring us. They have cancelled our scheduled delivery three times in a row without notifying us. We are working people and took days off from work. I cant believe the disrespectful behavior, this company does not have a reliable service making their warranty worthless. I will be reporting Paradise Grills to the Better Business Bureau.
Blake was amazing! Looking forward to the great outdoor kitchen he set us up with.
Awesome products, Best quality product around for the price. Adam was awesome!!! He know the ends and out of the product line and won’t steer you wrong.
Joey was very helpful and knowledgeable of the grills. Answered all my questions. I purchased a grill due to the quality. Highly recommend paradise grill.