user
Jiffy Lube
991 S State St, Orem, UT 84097, United States
Appearance
Jiffy Lube
Comments
Je
Review №1

I go to this Jiffy Lube regularly since I trust the staff there. I have been going to this Jiffy Lube for a few years. I trust them to not just tell me to fix things so they can commission on parts, services, etc. Most places tell you that you have a few things to fix even though it can definitely be done later and it is not a dire emergency. Jesse has been superb with his service! He has helped me with my car on multiple occasions! He does a really great job of educating me about what is going on with my car and what needs to be done.

Ly
Review №2

The technicians are always very quick to come out to my car to help. They are also very friendly and explain things super well. They don’t do any services unless they ask me first for approval. I highly recommend this Jiffy Lube location.

El
Review №3

Being a girl I’m used to being talked down to about cars, even brace myself for it. But when I came in, Randy and his team were some of the absolute sweetest people ever. They were extremely kind and respectful and took great care of me. Amazing customer service and quality work. 10/10 will be coming back to see these wonderful gentleman again.

Mi
Review №4

I went in to renew my registration and to fix a rock chip. There were several cars ahead of me for other services and I was hesitant to wait, but decided I might as well. The gentlemen who work here, worked quickly and efficiently so my car was done in no time. They were all very pleasant and I even had a nice chat with the young man that checked me out about his college major and that his girlfriend is probably smarter than him because she’s already working on her master’s degree.

Pa
Review №5

Very quick with my emissions and registration renewal!! Their prices did feel a bit high to me. Total cost was about $55 plus registration. But it was extremely fast and pleasant service.

Ry
Review №6

Super quick. General manager was super friendly and they asked if I wanted things checked, didnt try to convince me to get things done that probably didnt need it. Enjoyed this location!

Ju
Review №7

This location is the best! They get you in and out quickly and efficiently. They take such good care of my cars I trust them completely!

Ry
Review №8

Jesse and Randy’s crew did a stellar job on my truck. Thorough once-over inspection that caught a few issues that previous inspections didn’t catch. I got to hang in the bay and learn a few things about what’s under the hood. Super awesome service here!

Br
Review №9

I had gone and expecting to need to spend hundreds of dollars on replacing brakes. I had even told them as much when I pulled up. But, instead of taking advantage of my lack of car expertise, the manager took a look said theres a good chance I wont have to spend any money that day, and I walked out of there with a free break inspection. He let me know exactly what was going on and whether or not it was worth spending any money to fix it this time ( it wasnt ). I couldnt be more happy that they were willing to let me walk out of there without spending a dime.

Gr
Review №10

I am 70 and have been to my fair share of Jiffy Lubes. They are not all created equal! Randy and his crew in Orem get it. Best I have encountered. After being told by two other Jiffy Lubes they could not solve my problem Randy fixed it in 10 minutes and didn’t charge me cause other locations were lazy or incompetent or both. These guys earned my trust. I will gladly drive from Alpine to do business with them.They also suggested I order LED headlights from Amazon and are installing them next week. Others told me I would have to go to dealer. Thrilled that SUV with be safe for my grandson to borrow when he visits.

Be
Review №11

These guys are awesome!!! They got my Rover, (Miss Rubi) in and out in no time and they were all so nice and very helpful. Definitely going back.

To
Review №12

Friendly, capable, prompt service. Great value for money. Treated me fairly even though from out of state. Would go again and recommend warmly. Thanks to the whole Jiffy Lube team!! Well done!! You’ve earned a new national customer today! Thank you!!!

Ni
Review №13

Best jiffy lube experience I’ve had. No scams and straight to the point. Manager was very helpful and had great customer service

Em
Review №14

Everyone was super helpful and nice. They werent pushy. It was quick! And they fixed the chip in my window! Ill definitely be coming back next time! Thank you!!

em
Review №15

These guys took great care of me!! I’m a student and they offered a discount that helped me out a lot! Super friendly and very kind with what work I needed to give my car!!

An
Review №16

I’m honestly so impressed, not only worth the speed of service, but with the chivalry of all the guys I worked with! Going into any car place as a woman is not only intimidating but can often feel degrading. They listened to me, cleaned my car out for me, and they even ran in front of me to open my door for me! I’ll always be getting my oil changed here!

De
Review №17

Super nice and fast. Wayne was exceptionally nice to me. Very good place to go. I dont usuay rate places. So check it out!

Ca
Review №18

Fabulous in every way! Quick and efficient. Courteous and caring employees. Thats why I keep going back there.

Jo
Review №19

First time here and it wont be the last. I found Randy and his men were very efficient. He told me things I didnt need to have done and I appreciate his honesty. A lot of places will tell you you need this and that done but he told me the truth and that says a lot for him and his company. I definitely will be back. Joe from Provo

Ta
Review №20

The staff here are awesome, friendly and honest. The service was very fast and done exactly how I wanted it.

Ka
Review №21

Staff was honest, helpful, and friendly. I will be going again for services in the future.

cy
Review №22

Super friendly staff. They got me taken care of super quick! Would definitely visit this location again.

Ch
Review №23

Their service was fast and good you got me in and out of the shop quick so I could get back to my own business.

St
Review №24

Highly recommend! In and out in 10 minutes. They were straightforward, honest, and generous. They saw I had an empty jug of windshield fluid in my car and even filled it up for me! Will definitely be going back.

Ka
Review №25

This location was so fast and friendly! They made getting an oil change so effortless and they were very knowledgeable about what they were doing so I didn’t worry about my car.

As
Review №26

Best customer service in town! Fast and friendly. I had a coupon for $10 off on my oil change and they gave me a better one for $15 off. I will always come back to this location.

Et
Review №27

Randy was great and explained to me what was being done to my car and why they wanted to do it. He is kind and considerate and I was very grateful for his service

Jo
Review №28

Super fast, always willing to give the $10 off coupon, and friendly service. 10/10 would recommend.

Sh
Review №29

Super nice and helpful. Great work. Love them.

Br
Review №30

I love this jiffy lube! The staff was really kind, helpful, and gave top notch service.

Sa
Review №31

Staff was lovely! The gentlemen who helped me were polite and welcoming, answering all of my questions. Fast service and great explanation of my car’s needs and discounts applied!

Co
Review №32

I’ve been a Jiffy Lube customer for ages. So has my family. My fastest service was less than 30 minutes. I didn’t think they could do better.Today, I was in and out in *less than* 15 minutes, and they did an excellent job.They live up to their name, getting it done in a jiffy.

Sh
Review №33

WOW! I went here today to get my oil change and the service was excellent! 👌👌👌 I was in and out in no time and the workers there were extremely friendly and efficient! It was refreshing to have such a great experience! Thank y’all for the great experience 👊

Wa
Review №34

They jumped right on doing the emissions and emissions testing on my Lexus. They were extremely personable and efficient. I was so surprised by how quickly the service was completed.Thanks so much, I will return (as always) for any and all of my Jiffy Lube requirements.

Ti
Review №35

It was great to get a more than 20 point inspection so I know what to do. Fast and a good price. Even use an online coupon. I believe the manager is named Randy and he was great to work with.

Al
Review №36

Randy & His crew did an awesome job on my car & got it fixed in just a couple of hours!

Ty
Review №37

I always have a great experience when I stop at this particular Jiffy Lube. The team that works here works fast and they have great customer service. It’s not the closest Jiffy Lube to me, but I’m willing to go the extra few miles just to go to this location. Great spot for oil changes and renewing vehicle registration.

Ja
Review №38

Prompt and efficient service, the wait was very short. The customer service experience was satisfying.

Dr
Review №39

I have been going to this Jiffy Lube for several years and I absolutely love the service they provide! All of the servicemen are friendly, outgoing,and honest and do their very best to make sure that you are satisfied. Thanks Randy, Christian, Josie & Brandon for being awesome!

Ni
Review №40

A bit more expensive than I was hoping. But my oil change was quick, and they topped off some fluids that were low for free. The guy was nice and professional.

Su
Review №41

The jiffy lube on south state street is incredible. I will drive out of my way to go to this particular location because how helpful and professional they are.

Ca
Review №42

Asked if they could replace cab filter they said they couldn’t. Wen I head out to my truck there was oil on the handle, and ignition keys.. poor management for high prices...the girls before me got the door even open from a employee. And I got was oil on my door handles.. need to find a better place to get a oil change from now on.. thank a lot jiffy lube.. the name fits you real good.

Bo
Review №43

Great service. Was in and out in 15 minutes. Employee were kind and helpful. I register my car here every year and will continue to so.

Al
Review №44

Honestly didn’t love jiffy lube until I came to this location. The staff are friendly and helpful plus they always give me a good deal. Now I always come to this jiffy lube and have never been disappointed

Je
Review №45

They were friendly. They pulled my car in and took care of business. I didnt even have to do a thing. They did the emissions test and on the spot renewal. I even got to use a coupon off the emissions test.I did get concerned when my car was pulled out and it took about five minutes or so before they got me. Even still, they left the air conditioner running so when I pulled away it wasnt hot. It was 97° F or so. Outside it may have been over 100°. It was nice not to have to get into a hot car with leather seats.The smiles were nice too. Thanks for the service!

Ma
Review №46

Quick efficient and super nice. Super quick oil change

Ja
Review №47

Very helpful, super cool guys and always very fast, clean and friendly. I go here for emissions, brakes, oil changes tire rotations etc and they’ve always impressed me with their work🤘🏼

Er
Review №48

Wayne and Brody were awesome. Great customer service and timeliness. These guys have always taken great care of me and mine. Give all these guys raises/promotions. You all rock! Shout out to Jesse and the rest of the guys as well!

Te
Review №49

The Staff was friendly and fast. I got a oil change and was in and out in less than 20 minutes.

Ca
Review №50

The orem location has always been great. Their service techs communicate whats happening, and Wayne found me a coupon when I didnt have one. I go here even if its not the closest location

Ja
Review №51

I had a really great experience at Jiffy Lube today! There was no wait when I got there and the couple workers I saw were all really friendly and making sure I was taken care of.

Br
Review №52

This was a great experience! I think the quick lube places get a bad rap for trying to nickel and dime you, but I was generously taken care of, and that feeling was also shared by another customer in the waiting room. Wonderful customer service at this location.

De
Review №53

They were very quick with the oil change and helped with all the other questions I had. Definitely the best experience Ive had getting an oil change so far

As
Review №54

Very friendly workers who fit me in easily and got my emissions, registration, and wind shield fixed very quickly!

Ja
Review №55

This store, this location was just awesome! Efficient, friendly! I got my brakes fixed. Fantastic experience!

Ch
Review №56

The prices are reasonable, and they go above and beyond to help. Thanks again!

Li
Review №57

Super fast and friendly service! Accommodating in using coupons and not pressuring for any added extra services.

Sh
Review №58

Fast service and honest about what does and doesn’t need to be fixed. Will come back again. Randy was super helpful!

Er
Review №59

This is hands down the only place I will take my car to get serviced.I moved to Utah from the East Coast 2 years ago, and ended up taking my new car to this location for oil changes. The staff was always nice and speedy. I know next to nothing about cars, and always asked for their recommendations, and they havent tried to upsell me in an absurd way and I have had little to no issues with my car.I moved to SLC a year ago, and had an absolutely horrible customer experience, and was concerned that the technicians messed up my car in the process. I drove down to the Orem location, and hoped that their management had not changed. I was greeted by a woman manager who was the kindest, most down to earth and thoughtful person who listened to what had happened, had her technicians look at it, tweak a couple things, and then made recommendations on when to come in next regarding a couple things that should be looked at. I didnt catch her name unfortunately, but that gal and her team deserves a raise and absolutely made my day. THANK YOU SO MUCH!!!

SJ
Review №60

Randy is awesome. Helped us with some questions we had about the car, even when he was busy! I will definitely go back to this location!

Ka
Review №61

I always choose this jiffy lube for my vehicle needs. They’re all very nice and the services are always done quickly. I appreciate that I don’t feel pressured to do any service that is not needed, and they always let me know what the recommended services are and when they will be coming up so I can anticipate the cost and time. They also take time to explain what they are done in a simple way that doesn’t make me feel talked down to. I would highly recommend this location to everyone!

Da
Review №62

The service I received at this Jiffy Lube was very efficient, fast, friendly and the service guy kept me informed on the cost and the needs for my car. He also honored an online coupon for $20 off

Ma
Review №63

Brody j. Was very fast with the payment and had me out within 10min from when i pulled up.very fast service 10/10

Sc
Review №64

They got me in and out of there quick and they gave me a really good coupon.

Sh
Review №65

They were quick to check me in. There was very little wait for the diagnosis of the work needed done and estimated time to get it completed. The work was completed faster than expected. They were very informative on what was found and the fixes. Love the crew at store #3381 they are friendly.

Ja
Review №66

Was in and out in 20 minutes for oil change, emissions and registration. They offered to put the stickers on for me, even replacing the month sticker which was warped. Great experience!!

Le
Review №67

Quick and easy to deal with. The manager was awesome and gave me a discount

Si
Review №68

I was really grateful for how patient they were with me and how very willing to explain things to me they were.

Ve
Review №69

Got my oil changed there, was very quick and great staff.

As
Review №70

Probably the fastest oil change I’ve ever had! Great service.

Ma
Review №71

Great staff, they did an amazing job!

Ca
Review №72

Cool guys, quick work, and free windshield chip repair.

Ch
Review №73

Really friendly and professional crew. Quick and easy

Je
Review №74

This location is among the best! To me. They are fast, professional and they really dont try and upsell me like most the other locations. The reason for the four stars is due to last time I came in they filled a crack in my window and I was latter billed. And was told from the beginning it was included in my account. Other than that this place is awesome. Atmosphere here is very friendly.

Ma
Review №75

I’ve been so several different jiffy lubes before but this is by far my favorite one, the guy I worked with was very nice and helpful. And I didn’t feel taken advantage of. This will definitely be my go to jiffy lube!

sh
Review №76

Reliable, they take the stress out of doing it yourself

Ka
Review №77

I typically dread going to any place like this because I never feel like I know what theyre talking about. However, these employees at this location were super friendly and kind. Randy B was especially helpful and kind, relating to the customers in a very personable way. I didnt feel pushed or talked down to, and thats what made a good enough impression for me to write a review. Good job Jiffy Lube team!

Q
Review №78

These guys were so awesome! I’ve only ever taken my car into the dealership and I went here to get my oil and emissions done. They told me they fill fluids for free as well and I was so surprised. Taking my car to the dealership for the oil change cost close to $200, and the difference in care here versus at my dealership was insane! I was on a time crunch to get to work on time and they were able to get everything (and more!) finished and ready for me! They gave me $20 off from my oil change and told me that there are always coupons online on their website. They explained to me the best ways to save money with taking my car in, and when I told them I was moving across the country soon they told me I could bring my car back in for a refill on my fluids before I leave! They were incredible!!

Ad
Review №79

Super helpful. They noticed that my oil change sticker was incorrect and told me that I was good for another 2000 miles so just gave me a top off and new correct sticker and told me where I could find good value windshield wipers cause they noticed mine were a bit ragged

Ta
Review №80

Awesome the dudes there were super nice and got it done quick and easy:)

Da
Review №81

My son is driving our van at school. He went in to get a simple oil change. Should have cost at most $40. Instead they told him he needed a new radiator cap (??) and a cabin filter he did not need. Instead of normal oil, he was sold high performance (read double price) oil.Being new at ‘adulting’, he did not know how to say ‘No thank you!’ to the multiple possibly useful, but not necessary services being recommended by this place.

Jo
Review №82

I really like Jiffy Lube in this location. Have use the mini mini times and always a good service! Sometimes they try to push extra services, but not too hard so that saying no is easy.

Ad
Review №83

We’re very kind and helped me out! Didn’t have to wait that long either!

Ma
Review №84

Jesse was very fast and kind! Everyone was friendly! Great experience ❤️

De
Review №85

I was grateful the staff allowed me to stay in the car. I had two toddlers and that convenience made the experience more enjoyable for me and my kids.

Re
Review №86

Great service! Quick and very nice employees.

Su
Review №87

Favorite Jiffy Lube to come too, they’re super quick, and have always been very friendly and helpful!

Ca
Review №88

Fast, friendly, reliable service every time I go.

Hu
Review №89

Great Mechanics here, got help with my Breaks and they even fixed they even fixed the connections on my Battery Cable in only a few Hours, left happy knowing the work was done correctly, this team here has GREAT Ethic and Experice working on cars, thank you for the help Thanks! GREAT work!! 🙂 5/5

Kr
Review №90

Paul helped me out, extremely upfront and professional. Made sure I wasn’t overspending but getting the proper care that I needed on my truck. He explained everything that was going to be done so that I knew and was confident making a decision.

Ki
Review №91

BEST SERVICE I’VE EVER HAD!!! The guys there are amazing and did a wonderful job!!

Ka
Review №92

Super friendly and honest. Was refreshing to not have a shop trying to sell services and parts I dont need. Very helpful, personable, with fair prices, especially for the quality of service.

Ha
Review №93

Got brakes done, it was cheap and did a great job.

Ch
Review №94

Excellent, honest professional service. I will continue to go there.

Me
Review №95

This Jiffy Lube location is always so great! They are so polite, helpful, and honest.

St
Review №96

I went into this shop with a screw in my tire, not only did they perform quickly and professionally but they checked all four tires to assure I was safe to drive back home. I was never hit with the typical non-sense about how they found a million other things wrong. They did what I asked and went the extra mile to make me feel comfortable on the road. Thanks, boys!

Ju
Review №97

It was fast and the technician explained all the things they did. He didn’t pressuring for other services at all, and that was appreciated.

Er
Review №98

Paul and his team have always taken great care of us. Randy helped us out this time and was super fun and energetic. They were kind and supportive and helped us understand what was going on. These guys are all like family. Great people and great service. Thanks again!

Bo
Review №99

Great shop, great team & management! Definitely recommend!

Er
Review №100

Paul and Randy were great! Thank you guys! Youre always so cool and take great care of us. Give them raises!

Information
16 Photos
100 Comments
4.5 Rating
  • Address:991 S State St, Orem, UT 84097, United States
  • Site:https://jiffylube.com/locations/ut/orem/3381
  • Phone:+1 801-225-0703
Categories
  • Brake shop
  • Tire shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:Closed
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible restroom:No
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Similar organizations