Love the people here! They treat you like an actual person, not another vehicle. They take time to explain what they are doing and dont charge for anything you dont agree to!!! My service is always great and of course I love my Ford Fusion. Thank you guys for making a mundane but necessary experience easy!!!

They take care of all my vehicles

Had an appointment to replace my brakes on my car. I had previously asked both advisors I spoke with if their coupon for brakes would apply to an Acura RDX and was told it would. When I arrive was told that this coupon would not apply and they would have to special order brakes for the car. Why didnt you know this information when scheduling the appointment and typing in vehicle info. I would have been fine if they would have offered to charge the actual cost of the different brakepads, but they wanted to charge double what they advertise. I left and will not be back with this vehicle or my F150.

Quick, friendly service with up front estimate on other services and if they are a maintenance item or if you have a little time to think about it to plan ahead.

Love there service,very clean place.

They did a good job. Good service!

My husband LOVES the place, you need to walk over to the dealership to get better seating to wait. Dog friendly!🐕🐕

These men and women here have always been good to deal with and provided great service. It sometimes takes longer than they tell you for the service to be done if they are really busy; however, the wait isnt bad and I feel like a can trust them to work on my car and not try to sell me on extras I dont need. They have even stepped up to cover repairs for damages to the oil pan and plug that another dealer caused and didnt charge me for those repairs. Im not going to say they will do this every time, as I had to really implore of them to do so, and they had to work with that dealer for the claim. However, I give them five stars as I take all of my daily drivers to them for service. Big thumbs up for these guys!

Great professionalism by this team. John and Mike are a great team that keep you informed through the whole process. Definitely recommend. Mike’s “charming eyes” are also a bonus

Friendly people for so early in the morning :-). Didnt have to wait too long for the shuttle to take me where I needed to go . So thats great. Now I wait for my truck hope its not too expensive. Electrical :-(

They always get my oil change at within an hour and its always done right

I had generally been pleased with Quick Lane at Olathe Ford. Even started going here after the issues ran into a Laird Noller in Lawrence. My last visit the technician seems as if they were simply going through the motions. This visit took place on 7-26-2019On the sheet marked as wiper blades needing to be replaced. Air Cabin filter Mileage. Was the first two items I noticed. Below is my 2 cents on these topics and others as well.1. There is a etch on the windshield from OEM parts. Totally my fault but the windshield wipers were 3 months old. I personally checked them at home and they were fine.2. Cabin air filter was replaced on the visit prior. Does not appear anyone checked this. Who knows maybe it was oh mileage this it was noted and the Service Adviser did check up on it.3. Since I pay for the The Works which includes a vehicle check up. I would expect an accurate report. However that was not the case. I knew brake fluid was very low. They marked it as Green. When I went to finish emptying a windshield washer bottle I had weekend of 8-6-2019. The reservoir was practically bone dry. I had to go buy a bottle.1 and 3 is the main points that rubbed me the wrong way the most with this last visit and 3 is a recent addition to the previous survey feedback I submitted via Quick lanes personal survey.

Mike Wells (Service Adviser), was awesome when it came to explaining things to me as to what needed to be replaced soon (parts) and the things they did for service today in the quick lane service area. Dealership maybe pricey but at least if they break something, theyll tell you and then replace it unlike valvoline employees!

Always friendly. Usually competent. A little overpriced for some basics (cabin filter, wipers), but thats the price you pay for service at the dealer.

They were very friendly here. Although I had a coupon for a free oil change, they did a complementary check on my car and found a few things that needed repairing. I know alot of times places will do this to take advantage of people who dont know alot about vehicles, but they didnt know that I did know about them and being a female I appreciated the fact that they told me what needed fixed pretty soon for my safety, and then told me the things that could wait a bit. I would definitely recommend this place for anyone who isnt very familiar with their vehicles.

Best in the metro area in my opinion. Awesome staff...

Still Wondering why its called quick, sat for 30+ minutes with 1 car ahead of me, took way over an hour for a simple oil change

Get my oil changed here every time

Olathe Ford Quick Lane is only one of two places I trust my car to be touched/serviced.The first place is with my son at his shop🙂John & all the guys at Quick Lane take pride in the accuracy of servicing their customers vehicle maintenance as well as adequately addressing any/all concerns in my opinion!

Please try to schedule an appointment or make sure you can just drop it off, this place is popular and they do consistent work.

I went through the service center at olathe ford where I recieved an oil change along with oil filter, tire rotation and full inspection for 50 bucks, which only took an hour. That was pleasing. But upon getting in my car I see oil/grease hand prints across my car, no big deal, that I can clean. But when I got in my car there was grease and oil all over my leather steering wheel and hand brake. I get they wear gloves but at least take them off before getting in someones car!(Edit) Olathe Ford reached out to me and offered a interior detail, good to see a company offerering to make it up to their customers.

Good service. Bit nothing quick about the quick lane. Took 2 hours.

Excellent customer service today. Especially considering it is the Tuesday before Thanksgiving with all the travelers needing an oil change. They were super swamped but still managed to get me in and out in 45 minutes. They even vaccumed, which I greatly appreciate! Hillari was extremely helpful, informative and professional. Thanks Olathe Ford!

Disappointed that arriving at 715 would make me wait at least 2 hours for an oil change.No customer friendly alternatives, just a faint sorry.Maybe to celebrate 100000 miles I should find a new place.... And a new dealer

Mike at quick lane went out of his way to help determine what was making the thumping noise. Kudos to Olathe Ford Quick Lane!!!

Quick was not an accurate description for todays oil change. Service reo was correct when he estimated it would take three hours. Guess I picked a bad day to go.

The guys here are super nice and always do a great job at the service

*** UPDATE *** The service manager reached out and apologized for my experience, explaining that it did not reflect the dealerships expectations for customer excellence. Based on this conversation, I will allow them another opportunity to service my vehicle in the future. Changed rating from 1* to 3* due to the interaction.The service adviser told me to go to Shawnee Mission Ford for an oil change on my new for explorer because I had a fidelity service warranty and it was going to be a pain for him to call it in. That is lazy and bad customer service in my book.

Awesome service. I like to take my SUV to get serviced where I bought it.

Fast, friendly service. I trust the work that gets done to my vehicles.Free car wash included!

Update: Dave Romstedt from Olathe Ford called me up the other day to resolve the oil change issue. He gave me a free oil change with Full Synthetic, and moving forward I was told I could continue to keep getting Full Synthetic. I am very appreciative he followed up and made the situation right.-------Every time Ive come here I said I wanted Full Synthetic oil, and I found out today theyve been switching between Full Synthetic and Full Synthetic Blend at random oil changes. And no one knows why. Thats unacceptable. Once my Limited Maintenance Plan is up, I will never come here again.

Friendly staff!! I worked with Anderson on the service team and he is awesome!! Will definitely recommend this place compared to the other ford service centers close by!!!

Fast service! professional people!

I love them guys working on my car and they are real good and they will let you know everything that is wrong with your car!!!

Love the crew here!! Very helpful and I love going To get service done.

Great place to get an oil change! Would recommend over the other dealerships in the area!

I really appreciate the follow up to a bad experience ... evidence that there is customer service and they do care. Originally, I was told 1-1.5hrs for an oil change. After more than an hour, there was another car ahead of mine and when I questioned what had occurred there service representative said there was a problem.

Answered a lot of questions, Stephen was very helpful going to search for car were looking for.

These dudes are cool. They do their jobs well.

Prices are outrageous but service is better than average and the job gets done as promised (which is really the only viable experience when you have to consider a hit to your credit score or a black market organ sale to afford said service).

Professional and precise explanations from Mike Wells service rep.

Get the pricing explained before hand or expect to pay way more. Also was told to come back later to use the car wash code.

Its a nice clean facility advisors help you figure out what you need for service will help you out in any way possible just an all-around good staff

Great service they guys provided

Fast and friendly!

Great service. .

Good service in and back on the road

Quick, friendly service.

Great place to get a vehicle serviced

Always fast and great service!

Quick and high quality

Great service, keep the good work

Love this place and the people who run it!!!

They are great

Becoming too difficult for drop in oil changes

Great fast service

Awesome service.

Always a good experience

Great!!

Best place in Olathe to go

Quick, efficient, friendly.

Ford Lube

Service attendant that checked in and out was rude and basically didnt give a tinker d if I used or returned.