I have tried to contact the GM, service manager, etc. and no one will return my call or email. The service department leaves your car filthy, they don’t answer the phone, they lie to you about what they have done. This place is completely unprofessional. I feel like a fool for buying a very expensive car from this place. Would not recommend!!

Was helped by a nice gentleman named Jacob. I didn’t end up purchasing a vehicle but he was there helping me browse and answered every question I had. He has wonderful customer service and hospitality.

Friendly enough personnel around the place, but the fact they shoehorn add-ons and other fees (This same package is mentioned in multiple reviews) that SHOULD be optional left a bad taste after a couple of attempts to secure a decent deal. I went elsewhere.

Went in recently to window shop and had a great experience. Jalen was so helpful and was receptive to my budget and steered me in the right direction when I wasn’t sure what I wanted. Would 100% recommend this dealership if you’re shopping for a Kia!

Decided to stop in to have a few questions answered and take a look around. I was approached by a very friendly and helpful employee named Jalen. We had a wonderful conversation and had all my questions answered and more. When I am ready to make a purchase here soon, there is no doubt I will be back!

Jacob was amazing!! Not knowing much about cars, he helped me find something perfect for me. Great customer service and I recommend this place and him to any and everyone!!

AVOID THIS DEALERSHIP!! This dealership cares only about selling the car, They act friendly until you sign the initial paperwork but once that is done they submit inflated finance numbers to the banks to take profits.Melanie is good at sweet talking you, no matter how frustrated the customer can get and keeps them waiting for hours bcz she cannot get her system to work. Melanie is the finance manager who is in-charge of the paperwork but is totally unaware on how and who entered incorrect numbers on our purchase agreement. She did not care to inform us that wrong numbers were put in our purchase agreement but instead my husband came to know through credit karma. I must say about Jacob, who says nothing about what is going on in the internal office while he sits with us for 3 hrs and kept bragging about how hard he works to get a 5 star review. Phil, the general manager who pretends to take complete ownership of his job and pretends to fix the issue, becomes unresponsive once he thinks he gained the trust of the customer. Then comes into play Kamal and Pat, one is out of town or responds rudely over the text and the other dodges our call. To sum it all up, they did an impeccable job in committing fraud by submitting loan paper work with inflated numbers and then dodges our calls/texts/emails. This dealership is going down hill, fraudulent ones do not last long. These are just a few words about everyone we dealt with here and I wish I could share more but I have word limitation on my review. I regret giving one star also, This dealership is not recommended!

My direct dealings were only with Mellissa, and my rating is based on that experience. She made a commitment to me and followed through exactly as she had promised. She was very professional and helpful. She followed up to be certain that the situation had been completed accurately and promptly.

Nathan and Melanie were great! They took their time with me. Didnt make me feel rushed and on to the next car. They understood what I was trying to say. The owner should stay in the back and let his people work.

My wife, son and I went to look at Kia Fortes. Ernie and the rest of the staff were great to work with. It was my sons first car and Ernie Vila did a great job of explaining everything so that my son understood and felt comfortable making his first big purchase.

Very good service from Jalen! He is very knowledgeable and informed. Was able to explore inventory without high pressure sales tactics.

I had a great experience with Jalen. He was very helpful and knowledgeable. I definitely would recommend him when looking for a new car or needing a service!!

UPDATE: I reached out after they responded to this review and it’s still more of the same. Two months now and my issue has not been resolved.I previously had a great experience with this dealership but that has not been the case since the ownership changed. Any time I call, I am sent to someones voicemail. No one ever returns my call. If I ask for my situation to be escalated, Im just sent to a different voicemail. It has been over a month and my issue hasnt been addressed.

I came here not really sure what I was wanting. Worked with Jacob. He was amazing! Was very patient. Knowledgeable on the cars I asked about. Explain the paperwork so it was easy to understand. I would definitely recommend him to everyone. Definitely will be back in the future.

The five stars is ONLY for Jacob so he gets the recognition he deserves. But my review should really be ONE star for everything else about this dealership. They sold our car that we bought ahead of time to someone else and did next to nothing to fix their mistake. But, Jacob did everything in his power to correct the wrongs of management. ROYAL MESS UP BY MANAGEMENT, GREAT CUSTOMER SERVICE BY JACOB.

Im currently deciding between cars but am leading towards the Kia now. Jalen was super helpful with providing a lot of information regarding what Im looking for. Yesterday he was patient with me and didnt hesitate to help me understand any questions I had.

Came in today to discuss trade in option with my current Kia. Was approached by a tall gentleman named Jalen. Super impressed, the man knew his stuff, and treated me with superior customer service. Even though I didn’t buy, I highly recommend asking for Jalen.

We are buying a Kia Sorento and had a great experience from first contact to signing. It was an easy process and they were all friendly and welcoming.I initially talked with Phil Skid about options and inventory and he was very helpful.We worked with Mellissa Rodriguez to test drive and do the initial paperwork and I would definitely recommend her! She was super nice and provided all the necessary information.We worked with Melanie Vila to fill out the financial side and sign the final papers and she was also excellent!Thanks for the great service from start to finish! Cant wait to pick it up today!

Kia has some nice cars! Thank you Jalen for all the help today. He was very knowledgeable

Ernie was incredibly helpful! I was in a complete panic and hurry and him and Melanie got me in and out within an hour of sending him information through text messages. They had my trade in appraisal done and the car that I wanted parked right out front. I also had a few hiccups in my paperwork and they were so helpful and informative about the whole process. The informational videos helped me speed up the process to learn about my new car. Check them out and ask for Ernie and Melanie that father daughter team is AMAZING

Jalen was outstanding when showing me cars, I didn’t end up purchasing one, but his professionalism and courtesy was very noteworthy. He’s a very kind and knowledgeable person.

I recently came by looking for a new vehicle. I was very surprised by how professional and informative Jalen was. He helped me with all of my questions and made me feel positive about my experience. I highly recommend Jalen for anyone’s vehicle needs.

Jalen Lyday was the rep I dealt with he was super helpful and attentive to my needs I’ll definitely be back when I’m ready to buy my daughter her first car!!!

Was helped by a polite guy named Jalen, had a great time browsing and he was very helpful!

I had a great experience with Jalen LyDay! Helped me find exactly what i was looking for, couldnt have asked for a better salesmen!

Thank you Jacob Corral for making the purchase of our new Kia Telluride an amazing experience!

Great experience.... Jalen was very helpful and knowledgeable.Low presure sales.

Went to go buy a new 2022 Sorento and found out that they automatically charge for a protection plan that cost over $4000 for the Sorento. They do this to every new vehicle thats on the lot and you cant remove this at all. Its not right to charge someone for something they dont want add to the price of a car.

Jacob Corral is great to work with. Professional, friendly and fun.

Mellissa R truly made this process painless, seamless and actually enjoyable! From start to finish she was incredibly knowledgeable, friendly and attentive. I can’t rave enough about her. Actually everyone that I encountered was great. Kamal and Melanie were wonderful as well! Everyone treated us as if we were good friends/family. I can’t recommend Mellissa and Brogden Kia enough!

Jacob is amazing! Facilitated my Kia purchase smoothly and efficiently. Work with him if you get a chance.

I worked with Marcus Sutton on a trade in and purchase of a new Kia Soul. His customer service skills are on point - easy to talk to, straight forward and a really great communicator. He was transparent during the process and let me know if there would be any waiting time from one step in the process to the next. Sebastian and Austin were also present from leadership and would check in on me as well and give updates.I will definitely encourage my friends and family to come here!

Good Lord whatever you do don’t go here, I bought my car over a month ago and they messed up my original loan paperwork. They are now hitting my credit time and time again nearly a month later trying different banks without my permission. And they won’t answer their phone on any of the lines and keep switching me from loan officer to loan officer telling me that “they’re taking over the loan now” and then ignoring me after a day or twoDONT GO HERE THEY WILL SCREW YOU. They also are refusing to give me my military discount after they applied it on the first paperwork and then removed it on the second. DONT GO HERE SAVE YOURSELF THE TROUBLE

I came to Olathe after having a horrible experience at Oakes in KCMO. Jacob S was a wonderful help. I left that day with a wonderful K5. After that, things went downhill. I was told a week later that Kia didnt make front license plate brackets for my car, and that most new cars dont have that option period (told to me by the sales manager). I live in Missouri, so obviously this was a concern. I went to Independence Kia and got a bracket for it, paid $35 for it for something that was on the we owe paperwork. I then found out that not only does the bracket actually exist, but Olathe had one in stock. Their service writer couldnt find it in the system. Ill give them some slack, they are a Kansas dealer, however, being as close as they are to MO one would think..I got the Elevate package added to my car at purchase. I was led to believe that evening that I needed to return to have it added to my vehicle at a later time. It was even on the we owe paperwork. I get told yesterday by the GM that it was already applied to my car. Not entirely certain which is true, but either way, its frustrating.There is a major, major lack of customer service here. The service writer told me that a car in the shop had been there a long, long time. It was a SUV with the motor pulled and disassembled. I understand that that kind of repair takes time, but surely not a long time.Jacob Skid and Melanie Vila are the only two I would consider as a positive. Melanie was very helpful yesterday. She actually took the time and listened to my concerns. She tried to get me some oil change vouchers, but I told her no. I dont want anything free. I want a dealership I can trust. I want to be able to bring my car in and believe that it will be taken care of properly. That it will be treated as one of their one. That is no longer the case at Olathe and I will no longer be bringing it back. Melanie is the only reason I give two stars.

If you are looking for a new car, this is the BEST place to go!!!!! Spencer W. And the whole finance crew are simply AMAZING!!!! We were constantly updated through the process and asked if we needed or wanted anything! They worked hard to get us into the car we wanted!! If I could give a million stars I would!!Hands down super professional and kind staff!!! Shop for your next car here!!!

I highly recommend! Jacob was so helpful and patient with everything. He definitely made my first car buying experience great.

Met Jacob and he was so nice. Made my experience go so smoothly. Will definitely be coming back to get a car if he’s working.

I had a good experience here. Ernie was very helpful and answered all my questions. I got a better idea of which models would suit my needs thanks to his help.

Spencer and Marcus were the best help I could ask for to find the most perfect car ever! Their attention to detail does not go unnoticed - it is so refreshing having such caring and honest salesmen. The dealership is shining with the new management and all of the smiling faces. Thanks again!!! 10/10 !

I met with Jacob and he made my experience great and painless. Walked me though which car would be the best for me and my family. He did a great job. I can’t wait to go back.

We just purchased a new car from this location, which is under a new owner, and the experience was excellent. We worked directly with Kamal, who was professional and took the time to keep us informed through the whole process. He made the process seamless and we would absolutely work with him again in the future. We are extremely happy with our purchase and would highly recommend anyone to this dealership.

Great, low pressure experience with Jacob Corral.

Jaccob was easy to deal with. No pressure. Test driving the car was a breeze!

My husband and I recently came by just to browse. Thinking about getting a new car and staff was very accommodating as well as polite. Marco was great despite our decision to hold off for now. Would come back again!

Marco greeted me on my way into the dealership which helped my buying experience straight off the bat. He helped me find someone to talk to about buying a car since he isn’t a salesman. Jacob and Marco were very kind and greatly improved my buying experience. Although I don’t enjoy going to dealerships, the employees at this dealership made the experience so much better.

I came in to look a a stinger and Jacob was super nice and gave very clear information super helpful all together.

Had the best experience! Jacob was so helpful, professional, and informative! Will definitely be sending everyone his way!!! Thank you for all your help!

Jacob helped us look at some Kia Seltos towards the end of the day and he was super helpful and personable!

Went in just to look, left with a great car. Spencer helped me find a car that would fit my needs and made it really painless. It was enjoyable working with him, so Ill definitely return there for my next car. Thanks Spencer!

I was so impressed with the service I got here today. My sister and I went to tones of car dealer ships they just didn’t fit our needs and their sales reps were so pushy.y sister and I bumped into Mellisa sales for Kia. We were in a huge pickle my sister didn’t have any credit and we wanted her to build credit. Mellisa introduced us to her finance lender Melanie and she and her team sat us down and really discussed financing. This team showed strong leader ship and customer service I was so amazed by the team efforts they made to make her dream of owning a car come true. THANK YOU MELL AND MELLISA FOR ALL YPUR HARD WORK TO GETTING HER APPROVED WITH NO CREDIT. I WILL FOR SURE SEMD MY FRIENDS DOWN TO YOU! I had a blast getting to know you and Mel. And thank you so much for guiding us to making a good financial discussion. This car buying has defiantly been a pleasant experience.

Great buying experience. The team really did a great job making sure I went home in the car I wanted. I will be buying my next Kia from here. Thanks guys

Wont ever go to this dealership again. Tried to buy a 51k vehicle and they are forcing everyone to get a window, dent and tire package for 3k (You know the one that the finance guy always tried to sell you). The market is tough, so yes I understand paying MSRP but the amount of greed to force anyone buy something you dont want is astronomical.

I had a great experience with Jacob at Kia. He went above and beyond to be sure I got exactly what I needed and asked for. I recommend Jacob for anyone looking for a new car!

Khalil was awesome to work with - just genuinely nice, helpful, and honest. I could not recommend him enough.

I recently purchased a vehicle with the assistance of Kamal. He was incredibly knowledgeable and friendly. I would usually not look forward to having to buy a new car but the process was pain free this time. I’ll most definitely be bringing my business back to Olathe Kia in the future. Thanks again for your service!

Our salesman Jacob Corral was great to work with. No pressure and knew his information!

Though my experience started off a little rocky with miscommunication... Kamal and Melanie turned things around and went the extra mile to rectify the problem. Kamal was very genuine when trying to make my experience better. Melanie was very helpful, has great communication, and her personality shows she is willing and ready to help. These two definitely made my experience better overall.

Great group of people all around! Came in to get an oil change and while waiting Jacob kindly greeted me. He accompanied me while waiting and brought me some water and snacks. Very pleased and will be returning in the future :)

I would not recommend doing business with this dealership. They charge a $700 document fee at the time of purchase which is higher than most other dealerships which are typically $300-$400. Also, they force you to purchase a $3200 convenience package that supposedly covers ceramic coating, interior protection, and a few other items. It is NOT an option. The package is there way of including a MARK UP on to the MRSP plus the sales tax, admin/doc fees. The entire staff was friendly but also seemed a bit young, immature, and unprofessional. The dealership also doesn’t add other perks such as a lifetime powertrain warranty or 2 years of covered maintenance services with the purchase UNLESS you are willing to pay extra $$.My wife and I left the dealership without purchasing a vehicle. We went to Oakes Kia in North Kansas City and the experience there was FAR MORE impressive. They had better pricing, far less markups, more rebate and discount programs, lifetime engine warranty and a 2 year service/maintenance program at no additional cost to the customer. Additional packages were available as AN OPTION and not forced upon the customer. The staff was also more professional, mature, and customer service oriented. Olathe Kia allowed us to walk and seemed content with ripping off the next customer. That didn’t happen at Oakes Kia. Oakes made more of an effort to keep our business and come to a mutual agreement on the purchase.Sorry…Brogden Kia. You are getting schooled and outclassed by dealerships such as Oakes Kia.

I had an overall great experience. From the service to the managers it was amazing. Especially Jacob he was very friendly and personable when greeting me. Definitely will be returning!

Car was towed in on Wednesday. We heard nothing from them so called Thursday evening and they hadnt looked at it. I accepted that they were busy. Friday, did not hear from them so I called again. On hold a long time to hear they had gotten the codes from car but did not have estimate. Monday mid day finally got a call with more codes and we need to replace engine for $8100!! We have no trust in them anymore. Couldnt even get a loaner and we have struggled and borrowed cars so I could get to radiation treatments. We had it towed to another facility.

Spencer helped my husband and I test drive the Chevrolet Denali. He spent much time showing us all of the new features and was very patient with all of our questions. We love our new truck! Thank you Spencer!

I recently bought my new car here. my first big purchase, Aryanna made my experience soo sooo comfortable and exciting. If i could i would give her 20/10 she did great for just starting to sell cars. Definitely will keep her in mind for future purchases!!

Customer service was great! The whole spirit and atmosphere of the place has done a complete 360. Marcus my sales man was amazing and very active in finding what fits me.

Coming to a dealership is always an intimating and uncomfortable experience. But we were welcomed in at the entrance by a man named Kamal. we had to ask him a couple times about the name. He showed us around and was very knowledgeable about the models and statistics of the cars. It was refreshing to be shown and not pressured to buy every single thing. for once a good experience at a dealership.

Amazing customer service! I went in to look for a car and this guy named Marco helped me out. Very helpful, very friendly, great place. 10/10 recommend going to Olathe Kia, ask for Marco. :)

Kamal and Melanie are so GOOD at their jobs and most importantly they are people pleasers. They worked their magic and my daughter came home with her vehicle who’s very happy which makes me happy. Kudos to both.

This place is a scam. They over charge and mess up paper work. DON’T BUY FROM HERE! My friend bought her first car from here and Jacob took advantage of her and sold her an $8,000 warranty on an $18,000 car with less than 100,000 miles. They also mixed up her paper work and forced her into a car she did not intend to purchase after keeping her there for 10 hours!

The staff here is amazing! I just bought my first car and Earnie was my guy. He was FANTASTIC! I definitely recommend him if you’re looking for a car.

Fantastic experience working with Kevin. He made buying a car as easy as it could possibly be. 100% recommend going here

Just bought my first Kia from Robert Brogdens Olathe Kia! The entire process was a great experience from the sales staff to the financing. Ron was an amazing help with the financing part. Mellanie showed me the Rio I found online and did a great job showing me all the bells and whistles it had. The entire process was a fun and friendly experience. Thank You Ron and Mellanie I Love My Kia!! 💕

Jacob was very professional and knowledgeable. Would buy from here again!

I recently purchased a 2016 GMC Canyon from Robert Brogden Kia. Melissa Rodriquez followed up with me while my salesperson was out and helped to close out the deal. She ensured we had the right people at the table and worked diligently to get the sale completed. Melissa has an amazing personality that is infectious!! If you want a go getter that will go to bat for you, go see her at Robert Brogden Kia in Olathe!!

I met with Jacob and he made the experience amazing. I can’t wait to come back!

Absolutely amazing! Khalil in service was so helpful and polite! Answered all my questions and explained everything that was done with my car! Wait time wasn’t long at all! Definitely will be coming back!

Jacob was a great help. Knowledgeable and friendly.

Marcus helped me get my new Kia and I loved every second of it. They even had snacks while waiting for the business manager. Definitely recommend doing business under the new ownership!!

Great service. I was in desperate need of a battery and they worked Mae in without an appointment. Thanks for saving the day!!!

Had an easy and pleasant experience buying my first car here. Worked with Kamal and he was very helpful to both me and my parents through the entire process . I’d definitely recommend buying here if you’re looking for an non-stressful car buying experience.

Amazing customer service!!!! The GM, sales people and finance were all great to work with! I would recommend this dealership to anyone! Thanks Mark and Austin for making this such an easy process!

The team at Robert Brogdens in Olathe is very laid back, friendly and honest. They took time to ask questions about what I was looking for, my price range and did not try to show me anything outside that price range or push me towards a purchase. After the purchase of my new Telluride, they followed up to make sure the car was running well and that I was happy with it. I had an issue with some of the features so I brought the vehicle in and they fixed it immediately; they didnt just complete the sale and move on. Great people to work with, I recommend asking for Kamal if you stop by.

Jacob corral was amazing! He greeted me and my mom! I told him about what is going on and he was soo understanding and he was super nice! He did an amazing job!

Spencer was very helpful. He listened to our needs and got us a vehicle that met them without pressuring us. Very happy.

I worked with Kamal Agamirov in purchasing a new Kia Telluride at this location and would highly recommend his services. Kamal was very friendly and the entire process seamless and efficient. They were willing to work with me on a trade-in and out of the kindness of their hearts donated it to a coworker in need of a vehicle. One of the better car buying experiences I’ve had. Will recommend Kamal and anyone at this location to anyone looking for a Kia.

I was there trying to decide which model I wanted and Marco Bermudez helped me decide which one I really wanted and needed. He gave great customer service overall! Staff was very kind and helpful.

Jacob met with us and showed us the telluride. He was very professional and easy going.

If I could give them half a star or none I would! Absolutely terrible experience and will never return or recommend anyone to there. From the moment we walked in to the moment we left almost 2 hours later

Please look at all their negative reviews… This place is going down hill.My son in law took his car in to get the window fixed . They had the widow ( electric) rolled up when he got there. They told him he would need to replace the motor and it would be $600. He decided not to have them replace the motor because it’s too expensive. They went through the trouble of making sure to roll the window down before they gave him his car back. They just have aweful service. I suggest going to any other Kia except Olathe Kia.

Great customer service! Kamal was very helpful, wasn’t trying to push the sale and knew what he was talking about. Highly recommended this dealership!

Marcus at Olathe Kia was great! Took time to help find the best vehicle for me! The rest of the staff was helpful and friendly as well!

Pleasant salesman Jacob Corral easy to get along with and very friendly

I was always curious as to why they called it a Kia Soul now I that Ive been driving the one I bought off this lot for 3 years I know why! Slowly as you drive the car you slowly begin to turn into the car, yesterday I coughed up nuts and bolts, my ears fell off and have been replaced with side view mirrors, I dont know how much longer before I will need to start drinking gasoline to survive but I know that the day may soon arrive. 10/10 would drive to again. Great vehicles, great staff, wonderful cars.

The service department at Olathe Kia took really good care of me the day after Christmas.Zach and the crew provide stellar, friendly, informative mechanic service.I was in a bind with low tire pressure and my valve stem caps were stuck on the tires.The service crew got my Forte fixed up so I could drive home to Illinois safely.Other shops weren’t able to get me in that day. Olathe Kia was the first shop advising me to use correct plastic tire caps that won’t get stuck anymore. For some reason, no other shop had advised me of that.I highly recommend Olathe Kia service department.

Unfortunately, my experience here was negative. I preordered a vehicle do to lot availability and demand at MSRP. Everything was set up and until during the process the vehicle Ownership changed from the Outstanding Olathe KIA (where all the 5 star reviews are from) to Robert Brogdon Kia.All the previous Olathe Kia Administrative staff is now no longer with this KIA dealership.It is now Robert Brogdon KIA (a new and unique shop per the GMs words) they still sell at MSRP currently, however, they require EVERY vehicle that leaves there lot to include an Elevate Protection Package that is non cancellable and is a additional 5% upcharge on to any vehicle sold through them. Additionally, there Administrative processing charge is one of the highest in Kansas City, and can range up to and above $750.Regarding the Elevate Protection Package it seems very manipulative through how the contract is structured. Make sure to read the contract closely, as it appears that the Sales contract will show the 5% upcharge (which comes to thousands of dollars, possibly) and when you read the Elevate Protection Package Addendum, it will show a cancellation clause. However, the Elevate Protection Package Addendum will show a 1$ cost of the service rather than the 5% cost of the Protection Package (which would allow for cancellation). So, if you cancel the package you will only receive the prorated $1 back.People may enjoy this service, for Dents, Dings, Key Replacement and so I on, but, I see these as direct money maker for the dealership and I personally think it should be optional and cancellable as other dealers process similar protection packages.With this in mind, I have lowered my experience with the dealership and purchase (I did proceed with my purchase, since I do love the Kia vehicle I purchased) to two stars and I would recommend you visit other dealerships in Kansas City when you are looking for vehicles, so you do not occur this fees.

Kamal Agamirov is the guy to go to! He was very insightful and helpful. Knowledgeable and he listens well. Made the whole process very easy. I will continue shopping with him.

Marco was amazing, he really helped me find my dream car. Highly recommend going to him for help

This dealership was very helpful and reliable on my visit. Strongly recommend coming in and doing business with them!

Been a customer with Olathe kia well over 10 years when it changed ownership it has been anything but customer service..I will no longer make the drive to their store..so sad

This is hands down the best Kia dealership in Kansas City. Kamal is more like a friend than a sales person. I have never had an experience at a dealership as pleasant as I have recently, the new Telluride surpasses the quality, reliability, abs craftsmanship of any German or Japanese car Ive ever owned. THANK YOU for making me feel valued and not just another sale. Go see Kamal he knows his cars, and cares about his customs.

So disappointed in the vehicle we purchased. It was sold as used, one owner with less than 60k miles so we thought we were getting a vehicle with a lot of life left in it. Not a week in the transmission went out. Now, only a couple months later, we have it back in the shop AGAIN- check engine lights galore! It is such a Lemon and the only thing the dealer had to say was- oh thats too bad. Learn from the financial disaster we are dealing with and take your business elsewhere.