I was looking for a new Toyota Sienna but it wasnt available. I was shown low mileage Siennas but was able to find a new car. Charles was very professional and patient!!!!

Absolutely perfect!! Everyone was very friendly and helpful and the process was literally a breeze, I’d always recommend you guys

CarMax is a good place to go to buy a vehicle. The people there is very nice and helpful.

This is a review of the vehicle-selling process. I started the process online, they sent a quote immediately to my email. I made an appointment for the next day (today). When I arrived, they took my keys and inspected and it was over. They offered the exact amount on my quote...no low-balling, no nitpicking, or asking a bunch of questions. My vehicle still had payments, so all I had to do is sign a few papers, paid the difference of what I owed ($64), and I was DONE. It was a very pleasant experience and a weight off my shoulders.

Had a fantastic experience. They could not have been friendlier or more efficient. MostImportantly the offer I received for my car exceeded what I was expecting to receive. 5 star experience.

Glad I came in when I did I was in and out within 2hrs everyone was helpful and very friendly.

This was a surprisingly decent experience. If they were just a little faster with the appraisals. After the acceptance it appears the cashier are quick with their process but the additional slow down was waiting for them to remove and hand over your plates. We offered to remove them but was told we had to wait another hour for that final stage.

Great customer service. Roberto is a great salesman!

I love Carmax they have the best customer service ever

My experience at carmax in Oaklawn was so wonderful and such a different vibe than other dealers. Mostly because we had a great salesman Brad! He was so nice and helpful and only wanted what was best for me! I would 10/10 recommend going to Brad for anything you need help with !

Easy transaction when I sold my car there. They give you a price, they look it over, you sign the title, they give you a check. No hassle. Thanks carmax.

This Team is incredibly responsive! All the service representatives were polite and professional and went out of their way to help my daughter find a car. They stayed past closing to allow us to take the car home that night. A great overall experience.

It was fast and stress free. There was no pressure. The car was ready fast. It was in and out just as I wanted it to be.

I can definitely say I loved my visit to CarMax. Everyone was extremely nice and the process of getting my car wasn’t easy but the associates helped me every step of the way. They work with all types of people in different situations find something that will fit for them. And as for my experience they definitely did a great job and I love the car I drove off the lot with.

It was awesome!! Bill was amazingly patient and kind. I hate buying cars.. he made my experience seamless. Thank u!!!

When I got there I was told it was to late to sell my car. But prior to coming I called and asked before heading that way. I was told we close at 9 and as long as your there before that your fine. I got there at 8:20 and stood in the line to speaxk.with someone for 10 minutes and when I got to the window I was told its to late we stop taking people at 8:30 and I replied its 8:29 not 8:30. Even the lady who was supposed to be the manager said they couldnt take me. But after awhile a you lady decided to take me since I was already there.

The sales person we had Ive sent several messages no response disappointed but moving on.

This place is amazing! people are very friendly. hands down to the service advisors and to the mangers. i bought a car at carmax recently and a week after i noticed the tire wasnt good. they replace it for me for free. they were quick on taking care of it. on top of that l, they replace my wipers too and make sure my windshield fluid was good. i even tried to give them a tip but they wont accept it which i understand. i really appreciate the work and effort they did to my car. again, thank you so much for the car service people who work on my car. im very happy and feels much safer driving the car with better tires.

Once again, the no haggle claim is REAL! My daughter had most of her paperwork together before our initial visit and we probably spent about close to 2 hours inside from start to finish! Will be back!

From start to finish, I found the car buying process easy at CarMax. Everyone I interacted with was polite and friendly. I had my car transferred from another local CarMax, which was done for free and was quick and easy. When I went to test drive/ purchase the car, they offered me a fair price for my trade in and I was able to complete the transaction with ease. With COVID-19 protocols, the entire staff at CarMax was very careful with keeping the store clean and sanitized. CarMax makes buying a used car such a smooth process, I never want to go through a dealer again!

The 2 people I was dealing with in the business department were amazing! Usually dealing with people at car dealerships is a nightmare, my experience at carmax was great ⭐️⭐️⭐️⭐️⭐️

Who would not be happy when they offered me $1,000. above the internet quote. That left me thinking they were honest and knew a perfect car when they saw one!!!

Car purchasing evolved. Even though the car we wanted seemed to be in a perpetual coming soon mode, Bill hooked us up with a perfect replacement. The whole experience was enjoyable. This is the way to buy used cars. $300 documentation fee tho.

Dont have options for people with a low budget. The person I spoke to on the phone had terrible customer service skills. Didnt even ask who they were speaking too. Kept calling me by my dead name instead of starting the phone call with hey my name is so and so who may I be speak with it today it was hey my name is Im looking for this person and as soon as I said yes they didnt even let me take the time to correct them. Instead they went on about the loan and what I got approved for and they will look for cars. When they got done giving me their speal I finally took the time to correct them. He gave me the excuse well it says this on here. Which is correct but with it being 2021 there should be a box for preferred name. Unfortunately I have not gotten my name legally changed. So I have to keep using my deadname. I dont see any need to move forward with a loan when theres nothing in my area. As I do not want to pay for shipping fees

I had an excellent experience we at the Oak Lawn location. The representative was knowledgeable and helpful and I was able to leave within 30 minutes with my new ride. I’m definitely sticking with them as I get newer vehicles.

They made me wait 2 hours for nothing. The general manager is the rudest and condescending employee of them all. Unprofessional. They just see numbers not people. They will lowball the price of your car. Go to Carvana.

It’s always a great experience with CarMax. I purchased at CarMax in oak lawn in 2008 and I just recently came back to trade in that car I bought in 2008. I rode out with a new car with all the bells and whistles that I wanted. And guess what Brad B was excellent and patient with me! I came in knowing what I wanted and he delivered excels t service. Thanks Brad B and CarMax hopefully it won’t be another 12 to 13 years before I see you all again, but I’m pretty sure I’ll be back. Great service everyone! Great laughs. And great energy.

Efficient, courteous, clear communication; as a seller, I was happy with the deal!

CarMax is TOP NOTCH! Every step of the way was EXCELLENT! There were no games or traps! My sales person Sharman was super and kept her word to me on every level of the process of buying this car! I have NO plans to go anywhere else to purchase my future cars. I am sending ALL my family and friends to CarMax/Sharman Exum for the best car purchase experience of a lifetime!

My family and I received a warm greeting at the Oak Lawn facility. This was followed by John (Sales Consultant) explaining to us the process for an appraisal in a friendly, professional manner.The experience was capped by the Business Office detailing the remaining steps in the process...well done, CarMax, Oaklawn!!!

It was fast and easy, got the full amount offered from my online quote. I had my doubts going into my appointment, as I have never sold a car outright to a dealership. It was a great experience, and would definitely work with and recommend Carmax again.

I had a really good experiance with Carmax, Scotty was very pleasant to help me appraised my car and i traded in couple days later for the estimated price !Definetely recomemded service

My experience at Oak Lawn CarMax was great! Charles Gray provided excellent service and made the entire car buying process very smooth!

Great experience from the first phone made to schedule our appointment to sell our vehicle. We were taken care of immediately, everyone was super friendly and helpful and the best part, we got a great price for our truck! THANK YOU! The whole process from start to finish was easy and stress free. Highly recommend!

My experience was great! The salesman that helped me, i think his name was Bob was extremely amazing.

Just takes long from beginning to end but people are nice

Everything went smoothly.From the time I got my offer on the app for my car to be soldto the time I signed the documentseverything was done smoothly and in order.Perfect we had a wonderful experience!!!I will definitely consider selling a car or buying a car at Carmax.

My experience was smooth, and efficient. Everything was completed before I arrived, so all I had to do was sign the contract, take a picture, and get the keys!

Mistep during a car buying experience online last week over the phone where it cost me a vehicle trying to resolve amicably. Let see.they have great service overall. Im a return customer and trader here.

Everything went well. The staff was helpful, professional and efficient. I had done a pre-appraisal online and was given the full appraised amount. I also was in and out in lessthan two hours, start to finish.

For the first time I actually enjoyed my car buying experience. Everything was stress free, easy processing and quick, even with the car coming from a different state. I saw what I wanted, connected with the needed staff, went through financing and pick up my car a week later. LOVED IT!!!

Outstanding Salesman in Mark Landingham. I have been buying cars for over 45years, I have never met such a salesperson of his caliber. He knows the product. He anticipated my needs. Wasnt pushy or overly aggressive. List to my concerns and addressed them in a timely manner. Him and his manager Jeff was and will be the main reason I will be returning to CarMax to purchase a car for my daughter on her 16th birthday.

The salesperson was very attentive and paid attention to what I wanted in a car

I will recommend. They were so nice and helpful. Before running my credit I was asked what I was looking for and they gathered all of my information and let me know what I was going to be approved for. They inspect everything on the vehicle and have great warranty options. I love my Truck!!

It was seemless and un complicated. Also relatively quick considering all the paperwork processed

Todays visit was a hot one. The outside tent was a great addition and allowed people to maintain social distancing. They even offer gloves and masks!!! BONUS!!!

Worst experience I have ever been a part of buying a car. The place is trash, from John Spano to the corporate office. Jeff the manager is so apologetic but low on resolution to make a clear unhappy customer feel better about what was a rushed, low quality experience. They destroyed me taking possession of a dream car by how they handled a vehicle I was forced to pay $1600 to have shipped to my city. Have the lowest standards in the industry for cars they are calling “Certified” that has bald tires on it and to top it off they don’t even have the decency to clean a car before they give it too you & we’re in a pandemic with infectious disease running the country. Wow! Was this bad!!!!

Sold my vehicle to CarMax and it was a smooth process!

Very nice selection of cars. The associate helping us was extremely welcoming and knowledgeable. Would recommend them to any future car buyers.

When you go see Jaime Serna. Exactly what you want from someone who is selling you a car. I was at Toyota dealership earlier in the day and walked out because sales people we’re too pushy. Not the case with Jaime. He answered all my questions, knew what he was talking about. Can’t say enough.Highly recommend him and oak lawn carmax.

First let me say this is a REAL review that is also positive lol! I went to the CarMax in Oaklawn and I was assisted by Cesar and Sales manager Jeff. I was ecstatic to leave with such a nice car when I know my credit is not the best and other car companies did not accept me.CarMax did not hassle meCarMax did not ask me for a larger down payment than I could afford.CarMax did not ask for a co-signer or anything other BS dealerships ask for!!!!They were truly genuine and helpful people. The only down side was the wait time and a few hiccups with my paperwork but we got all of that finished right away and I DROVE away comfortable and happy!!! Please do yourself a favor and shop with them. You won’t regret it. Thank you CarMax

The staff was helpful and friendly. The appraisal took longer to produce than stated (one hour vs 15-20 min). I was pleased with the offer and accepted it.

Great service…. Friendly, quick and got a great car!

Great customer service. Alot of the cars I liked were not available. Process could be faster

Very helpful and new what the guy was talking about. Nice people I would recommend it.

Great services!! Everthing was smooth, easy and they gave me the most for my vehicle. Yes i will do it again... I must add very friendly environment too.

Carmax was great my experience with car max team was the.best ive seen in a long time thanks carmax for professional service

Jon Lee was amazing and took care of us.

We’ve purchased 3 vehicles over the years thru Jasmin, our salesperson, from this dealership. She was so helpful & attentive in what we were looking for. Nothing but high praise & appreciation w/ our experiences. Highly recommended to All 🙂 Especially Jasmin ❤️

The sales department is great! And theyre pretty fair with their appraisal youre vehicle!!

The process was fast, I wasn’t even there an hour!

THE SERVICE DEPARTMENT IS NEVER AVAILABE I HAVE TRIED AT LEAST 4 CARMAX AND ALL OF THEM DONT AN APPOINTMENT UNILT MORE THAN A MONTH AWAY ITS 7-9-2021 AND THERE NEXT APPOINTMENT IS IN SEPTEMBER I WILL NEVER SHOP AT CARMAX AGAIN VERY DISAPPOINTING

Super easy and rather quick (for a dealership). Love my new truck and grateful to Charles for his help during the process.

Painless clean social distancing practiced took very attentive sales people 20 minutes max to get a estimate on the car next day mechanical estimate maybe 20 minutes for the whole transaction to sell them my car very satisfied

My experience at CarMax was excellent!! The process was smooth and time efficient! My salesman was professional and very nice! This was my best car buying experience! Excellent!

It was a great experience . My sales person was very knowledgeable .

I bought my first car from Carnax this past weekend with the wonderful help from Travis. I wasn’t exactly sure on what I wanted, but he was able to help me through and find a car that had all the features I was looking for. Travis was knowledgeable and patient and I can tell he actually was there to help me.

Wonderful people wonderful place great place to do business ❤️❤️❤️

Title clerks have no idea what they are doing.

Much much better than McCarthy Ford. Nice people cleans cars dealership very clean unlike McCarthy Ford.I would never recommend McCarthy Ford to my worst enemy. Stay with CarMax they wont try and cheat you like McCarthy Ford.

Yes i recommending this place if looking for all around inspection of car truck to buy.

I had an awesome experience! I’m so grateful for my sales rep! She made my experience one I’ll never forget! The grate hospitality and patience, they pushed to ensure I walked away with the perfect car! I love the one I chose! Thanks Emily ❤️

I would say that the 3 stars made it average for our experience. My wife Val and I made an appointment for 3pm to sell her car at your location and it started off fine. We knew that it was going to be busy because of it being on a Friday. We waited for about 30 minutes for someone to come out and appraise our car which wasnt bad, but them they told us that someone will be right out to bring us the appraisal quote in 15 minutes. However that didnt happen and about 40 minutes later I called inside and stated that we are still waiting in our car. They said that they apologize and will send someone out soon. Another 15 minutes later I walked inside and asked if I can speak to someone about whats going on. they all looked confused as to what I was talking about and couldnt locate who we originally talked to. Eventually they had a sales associate talk to us, printed the quote and started the process. Overall it took us over 3 and a half hours to get the process stated. We had our 1 year old daughter in the car and that was a task in itself. We fully understand that due to covid we had to wait outside but it shouldnt have taken that long. I think I was more upset when I asked whats next that everyone looked at me confused and didnt know what to do. What if I didnt come inside? How much longer would we have been sitting out in the car waiting for someone to come out?We really appreciate the purchase of our car but being first time customers it really look bad in our eyes to either come back or recommend someone to check out CarMax.

Excellent customer service and good service.

Very nice experience and we got a great price for the car we sold them.

Great customer service we got.

I have done business here 4 times over the years. I have always received great customer service, fair pricing, and consistent integrity. Deon OHara takes care of all my business needs as well as my family and friends. We will continue to be loyal customers for years to come. Thank you for keeping us rolling!

I had a great experience with this CarMax in Oak Lawn. The staff here are so friendly and professional. I worked with Sharman and Bard and they were both wonderful. They made the trade in very easy and I got a great quote. I got a great Jeep that’s 4WD for a great price. Thanks guys!

Ill try to save to get a car or suv Love carmax.

The entire process was quick, efficient and seem less, from the initial inquiry, to the over the phone finance approval, to the online appraisal. I’ve never had a better car buying experience. I need to also mention that RJ was absolutely amazing.

Smooth process for selling my car.

Rude and unprofessional employees and general manager. They will waste your time in their appraisal process . They low ball you. Go to a dealership.

A very knowledgeable, friendly, staff. I didn’t have to wait long to complete my transaction.I would most definitely refer family and friends to CarMax.

Wonderful and easy experience! Everyone was so helpful

You every heard the saying, The quickest way to somewhere is a straight line?Well, CarMax observes this quite well in its relationship with customer experiences. There is something to say, yet the Quote above gives anyone the power to understand....CarMaxConcerns about relationships Must access xceptional.....CarMax

I had an amazing experience. After dealing with another car dealership that I had a horrible experience. CarMax swooped in and made me feel like they wanted to assist. I was thoroughly happy me and my wife both enjoyed our sales rep. Professional very courteous as well and the process was not long as well!

TERRIBLE!THEY NEVER EVER ANSWER THE PHONES!I AM CONFUSED?ARE THE IN STORE CUSTOMERS MORE IMPORTANT THEN ON THE PHONE CUSTOMERS?THIS IS MY EXPERIENCE EVERY SINGLE TIME I TRY TO REACH THIS OAKLAWN LOCATION!I’m currently 52mins and still waiting just to answer a simple question!

My experience was horrible. The first person I spoke with was Delores and she spelled my name wrong, and said she would fix it when I corrected her, she and never did. My name is Ramon not Raymond!!! Then she didn’t include the fact that I was getting an appraisal when she ran my financing app, so it had to be ran again. Then when I went to pick up the car, Charles’ attitude was as if I was bothering him the entire time. As if he was mad he had to be there helping me. I asked him for clarification on something, and he actually said to me “if it was on here, I wouldn’t have just asked you”. Like who says that to a customer? I had to stop the process and ask him, “do we have a problem or something...?” Totally unprofessional service from him. The sole bright spot was Aaliyah Cooley who fixed what Delores did, and she was very pleasant to speak with. However, overall this was a horrible, and unprofessional experience.

Good prices and people...

I was there for more than 1 hour to get an appraisel when I saw everybody leaving that’s when I got up to ask who’s going to attend me and the manager told me I’m so sorry I forgot you where here I’m never coming here again, I drove 40 min and waited there for nothing 😡

My car buying experience with THIS CARMAX is starting off super wrong. I paid 449.00 for a transfer of a car that I was suppose to receive on the 19th of May.Come to find out that carmax does not have the title for a car. So a rep at CarMax told me two weeks for a title to come. Two weeks has came and gone.No Communication no transparency.Also I was not told by the rep that CarMax will be running my credit with multiple loan institutions.Now I have 6 enquiries on my credit for 2 years.I will be taking other actions in this matter. I was not notified nor did I authorise such.

I got the car I wanted. This is all I can really say about the experience.

If I could leave no stars I would. Worse car buying experience I have ever went through. No exaggeration. I heard semi good things about this location and thought I would give it a try. But now I see that I should have went with my first mind. No one is on the same page, I literally received different information from each representative I talked with. Unprofessional as ever. Tacky as ever. It’s a recorded line, I wish I had the recordings for proof. I scheduled home delivery on January 27th. Here it is February 1st, and vehicle still isn’t here. It was rescheduled once again. If you all don’t have the access for home delivery, why even have it as an option. Every excuse has been used, short staffing, the delivery driver didn’t show up on time, snowed in & etc. I’m trading in my vehicle for a new. I honestly feel as if they are purposely trying to wait for the appraisal to expire once again. Yes, it has expired once. Had to re-do all type of information. I see no purpose in steady asking me what works best for me, if you keep calling me last minute trying to reschedule. Tell me what works best for you then. They also keep asking the same damn questions, so no one is obviously notating important information. Or passing judgement on me and find the answers hard to believe, nevertheless I’m over it. So at this point, I will not be doing business with CarMax oak lawn location. I don’t recommend business being done with CarMax oak lawn location. Especially if it’s a chance for your experience to be anything like mine.

I am waiting for another car to replace the one that I have which is due to come in on Tuesday the 27th of this month. I hope that it will get here sooner, as I am having to put air in one of the tires on a daily basis. I stopped to have a tire service put air in and was told the tire was too low and that I would have to purchase a new tire. It’s difficult for me to think after spending so much money for a car I would have to put air in the tires daily. I was told that I could use a new set of tires, that these would be OK for a while. In addition the car smells as though it’s 20 years old, and I have never had an experience like this with Carmax. Carmax has always been very good in this area that’s why it is so surprising to find these problems. If there’s anyway that the car will get to the Chicago location sooner Or if it is at a closer location that I can pick it up, whatever I can do to speed up this process. I must admit every aspect of this process has been excellent with the exception of the car itself.

Our sales rep, Sharman, was excellent. She was very communicative and answered all of our questions, and she followed up our visit with several calls explaining the process of getting the vehicle we wanted shipped to the local store. On the day we came to pick it up, she had everything in order and processed us for a test drive and completing the paperwork quickly.Then everything fell apart once the finance department took their turn. My fiancée and I sat at Sharman’s desk, while she repeatedly apologized, for almost 3 HOURS, while our paperwork went through the final steps. Finally, when the finance rep came over, she said that she had been at lunch and no one else took care of our paperwork. It was a miserable end to an otherwise easy process and left a very bad taste in our mouths for CarMax.

I went to CarMax to sell my vehicle. I had gotten a pre-estimate over the internet from them. When I arrived I was greeted promptly and my assigned appointment time was met. They reviewed my cars condition and after about 1/2 hour lived up to the internet estimate. The entire process was professional and fast!

Purchased a 2014 GMC Terrain with 39k miles on it on Jan 2018. The car stopped running on April 13. The engine blew. I was told I should have purchased an extended warranty and there is nothing they can do for me. I have to continue paying for a car that doesnt run. Meanwhile, my mother who drives a Sentra she bought in Oklahoma has 97,000 miles on her car and never an engine problem and my husbands Chrysler 200 (which we purchased used with 50,000 miles on it from Midway Dodge) has 96,000 miles on and never had a engine problem. Im so distraught over it. Dont buy a car from Carmax.

I was very pleased with the appraisal price but due to some miscommunication I had to return to the CarMax at least twice because I was selling my mothers car who is deceased and I wasnt told the right documents to bring so that was a huge inconvenience for me

Dropped my car off and got it back 7 days later because they didnt order the parts. The mechanics them selfs did a wonder ful job with my car I thank them but the office was horrible. The communication was horrible.

The people were great and explained everything. The process was easy