Buyer beware! I ordered this to be delivered to my daughter for her birthday and it was not delivered on time. Dont buy if you need it for a specific date! Who knows what the quality will be once it arrives after being in the mail for an entire week! So disappointed a birthday surprise did not arrive on her birthday. Will not buy again if it needs to be delivered on a specific day.

Sooo good, fast delivery and very beautiful presentation

Hello everyone! Great cookies! Ive known Judy the owner for some time. Last week she had a customer who had her last chemo treatment. She wasnt feeling well at all. She was buying a bouquet of cookies for the people in radiology. Judy, the owner, didnt charge her a cent! Damn near made me cry! Wish there were more people like her!

Super super nice. Just picked up my graduation cake and it looks perfect! Great service and wonderful staff!

These cookies are so fantastic!! Judy made our grad party cookies ND they are perfect! Also she is so friendly and has a heart of gold! Thank you Judy!

Love them! They always do such a good job. The presentation is always beautiful, cookies are delicious, and the delivery is always on time. I’ve ordered 5 different times so far and have never had an issue!

Cookies are delicious . Friendly staff, great service

Ordered a cookie basket to be delivered this week. Really appreciated the call to let me know that the delivery was made and handed directly to recipient so I knew exactly when they got it. Will use again. Recipient said cookies were delicious.

We drive all the way from Summit County for these delicious cookies. Today we were fortunate to meet the owner, Judy. Thank you so much for the great service. You truly went out of your way for us. We can’t wait for our next trip back.

I ordered custom Cookie Monster cookies from Judy. They did a PHENOMENAL job. totally met my expectations and some. Highly recommended.

Cookies are delicious and really cute designs.

Ordered for my mom for mothers day and nothing showed up.

Helped me with a rush/special order which turned out great and the little girl loved it! Great quality and service!

I ordered 20 custom cookies for my school and I could not have been happier. The cookies look amazing and the staff went above and beyond to help.

Absolutely delicious! Very friendly people as well. You have to try it!

Someone ordered this adorable bouquet and one if the cookies broke which was no biggie and they sent me an entire new batch. The customer service is amazing and taste is even better. Yum!!

Fantastic service! I received a phone call from the delivery man moments after he delivered the cookies to my friend. It was so nice to receive such personal service. My friend said the cookies were delicious and really cutely decorated.

My niece’s 21st Birthday is today. And, instead of spending it with her friends, she’s at home with her mom who is on hospice care. I was desperate to get a cookie bouquet to her today so that she could feel a little love.Judy went out of her way to find a courier that would deliver the cookies on the same day. She called several places. Judy cared. She made a big effort. She shared her story with me and told me she would pray for the family. I can’t tell you how thankful I am. Thank you, Thank you, Thank you.

Love this place. I buy cookies on a stick for friends birthday. They are fresh and beautiful. They put it in a box with a pretty bow.

The order was originally scheduled to go to my friend’s office with Parma Schools but due to a snow day I had to call and reschedule. It was so easy to have it rerouted and I’m so thankful for your help in surprising my friend. He loved it and said they tasted delicious.

I purchased a Thank you bouquet for my local police department, they were thrilled! They said the cookies were delicious! The display and quality of the cookies.....AMAZING!!! Thank you again, I will definitely buy again.

I LOVE Cookies by Design! I have gotten many custom cookies made and everyone on staff is so great to work with and helpful in the process. Cookies are DELICIOUS and always a huge hit and any event Ive brought them to. Cant go wrong with Cookies by Design!

Adorable, delicious and fresh cookies and amazing customer service. They helped me design a custom basket and then when out of their way to send me a picture of the finished product. My grand-kids loved the cookie basket for their new house! Thank you North Olmsted staff.

The cookies are awesome and Judy is very nice, kind, and knows how to treat the customers.

Went today to pick up a Fathers Day order. I was treated excellently by the owner. Cookies are of the highest quality. Service was so pleasant and enjoyable. This business is very customer service oriented as every business should be. It was a true joy to be treated so well. Thank you for making my day! You are a true blessing and earth angel in our world today. Thank you! 😊😊2016Qualityisexcellentasisthepresentation.Yourstaffisverykindandobliging.MerryChristmas!SandyH.

Fabulous service and amazing tasting cookies. Always creative with the designs. Have been using them for over 10 years-every order is perfect !

I have been doing business with Judy for years. She goes above and beyond and the cookies are fantastic. All of our clients love them. Thank you for doing such a great job!

My wife loved these cookies. Nice to know you can get a good quality gluten free cookie. One with flavor :)

Excellent service and quick delivery. They even called to tell me my order had been delivered. My recipient was thrilled with the cookie bouquet. Thank you for the pleasant experience.

I had issues when I ordered so called to find out if my order went through. It had not, so they offered to take the order over the phone but I redid it online. My coupon didnt take the second time however (my fault) so I called back.The woman took care of it on the call saying the order came through and she credited me with the coupon. THEN I received a call saying that my friend had received the cookies. That follow up phone call was SO appreciated. What a nice touch. Keep that up. No one calls to follow up. Thats a differentiator. thank you!

Such a fun and clever way to celebrate any occasion! Sales people are very creative and helpful on suggestions of putting a basket together!! Much better than sending flowers.

I ordered from Pittsburgh to send to a customer in Elyria. I really didnt stop to think that I was ordering for a Valentines Day delivery, which is what makes their level of customer service all the more impressive. I ordered on line on Feb. 13 later in the afternoon for delivery the next day. I received a courtesy call from them to confirm that my order was delivered. And not just delivered, but a detailed explanation that it was delivered to the front desk and that the receptionist was calling the intended recipient (which she stated by name). I was delighted! It was important to me personally and professionally that this was delivered in a timely fashion. The folks at Cookies by Design, North Olmsted went above and beyond my expectations for customer service. I will certainly use them again! My only regret is I wasnt able to taste how good the cookies most certainly were.

The best customer service I have ever received my whole life! The owner is the sweetest! She was very accomadatind and giving. Their cookies are some of the tastiest cookies I have ever eaten. Thank you for the amazing experience at your shop! I’m for ever greatful for everything you all have done for me!

The cookies at Cookies By Design are amazing! Judy and her staff do such a great job. I would HIGHLY recommend them for ANY event or special occasion you might have!

The North Olmsted Cookies by Design is great. I called on a Friday and picked up my gift basket on Saturday. The cookies looked and tasted wonderful!

Ordered the dog cookies for a BFF who just put her furbaby down. They called me after delivery, such thoughtful guys!

I had ordered a bouquet to be delivered for Thanksgiving. Our friends, their daughter, son-in-law and two kids were going to be coming to Cleveland to spend Thanksgiving with their son; we had been invited but could not go. Their plans changed, and we found out at the last minute that the son was traveling to Michigan instead. I called the North Olmsted store and spoke to Judy (I am almost positive that was her name. I was so worried that I had messed up and wasnt going to be able to do anything that I could be wrong.) who was incredibly kind and helpful. She searched the closest place to Traverse City, called the store there, arranged for everything to be switched to them, and even handled the delivery difference even thought I argued with her about it. The North Olmsted store lost the order, I felt bad, but they were sincerely happy to help. Our friends sent a picture of the bouquet and informed us that the kids were very happy that we found out where Thanksgiving was going to be.

Nice to known that customer service is alive and well. Cookies are great too! Thank you Judy!

This is the second time ordering and never disappointed. Beautiful bouquet and delicious cookies!

Always love their cookies. And also the fact that they have GF cookies.!!!

I live in Illinois and have used the North Olmsted store for years. I have had super service and the cookies were great. They even called me when they delivered the gift. What company does that I was surprised. I will continue to use them.

A HUGE shout out to Cookies by Design North Olmsted! I ordered a cookie bouquet for my best friend who just had surgery. Stupidly, I forgot that she was gluten intolerant. We were reminded of this after the bouquet was delivered. The lady at Cookies by Design called me and offered to deliver a dozen of her gluten free cookies to my friend AT NO ADDITIONAL COST. And, she did so by the end of that same day!!!! I will definitely use her company again and I will tell everyone I know in Ohio to do the same. THANK YOU, Judy Roetzer, Cookies by Design, North Olmsted, OH from the bottom of my heart :)

Awesome company, they even provide personal notification of completion from the one who delivered the item. Highly recommended!!!

Beautiful product and very accommodating, detail oriented people. Highly recommend!

Great variety of baskets, awesome service and the cookies are delicious. Its also a more unique gift to give.

Cookies by Design did a wonderful job with the cookie bouquets for our sons wedding. Beautifully decorated, wrapped and packaged well for travel.

Great quality and creativity. Fast speed of service. The cookies are always fresh and delicious.

Cookies are always fresh and they are always very accommodating for last minute orders.

I appreciated the personal phone call when the cookies were delivered. Excellent customer service!

Cute designs, online ordering, same day delivery! My mother-in-law was so happy with her basket!

My order was a special request order, not only were they awesome, I was handled in a VERY professional way the entire time.The order was delivered perfectly right on time and it was exactly what I ordered!Thank you!!!!!!!

Great cookies and easy to deal with store. Delivery on time and notification was quick.

Always good customer service and fast delivery!! Highly recommend!

Price point is spot-on, plus I really enjoyed receiving a call once the delivery was made.

Ordered from Cookies by Design after Teleflora never delivered the flowers I had ordered for a friend in the hospital. The cookies were just as ordered and my friend was so happy to receive a gift that she could share with family and her RNs. Very pleased!!

Sending cookies is a great alternative to flowers, and theyre easy too!

Great design and tasted delicious! Will be ordering these again!!

Truly top rate product and the service was spectacular!

The cookie bouquet was exactly as I ordered! The staff was so nice!! Would order again from the!! Lisa

They tased like card board and looked like poopoo

Judy is amazing! Cookies are pretty great too!

The cookies are always fresh tasting and the staff is always friendly and helpful

Great cookies and very helpful/friendly service!

I loved the customer service! They called to verify the order and again to let us know it was delivered!

Awesome service and follow up!!

Big bucks, little taste

Cookies were fresh and delivered promptly!

The cookies are to die for! Thank you!!