I caught this place trying to sell refurbished shoes on their wall!! Look closely at your shoes and I recommend you dont go there.Not only did I find that the first time Ive ever stepped into a footlocker, I overheard the manager say that black people never notice. DONT GO TO THAT STORE!

Great store with great people! They knew their inventory by heart with no let me check the back or the computer. Fast service with a smile, great prices, really impressive!

Nice selections of athletic shoes & socks etc to choose from.

Service was great!!! Everyone was very helpful and nice. Thanks!

Selection of shoes was only avg last time inwas there. Tons of empty spaces with no product. It looked like they were going to close down.

They need to lower there prices. I dont understand how I can have a score card but never save any $$. Nike and under armor are outrageously over price and places like this take advantage of everyday consumers! After all the $$ Nike and under armor has made they continue to charge top dollar for everything. Smh!!

Does not have a wide variety of shoes

Worst customer service and management was very unhelpful and very unprofessional all she cared was hurry up and buy or leave personality would never come back I would stick were I’m welcome and that in strongsville mall.

Classic store classic staff 👟

One of the best Customer service experiences Ive had. They were very attentive and had a great selection, there were sizes that they didnt carry but they made other sneaker recommendations which were great. Definitely going back to this store.

Very helpful.

My husband and I needed some new shoes and the employee named Dyllan was super helpful. He was very knowledgeable on the shoes in the store and was able to share his own personal experiences with the shoes. I appreciate his help so much. He took the time to make sure we found something we loved and was very patient. I will definitely be coming back!

My recent experience(02/10/19)here was pretty good as far as meeting a gentleman named Alex who had phenomenal interpersonal customer service. The taller gentleman who was like 6’7 or so who I didn’t catch his name unfortunately had great customer service as well. My concern with the two star rating is that on this day a female who was a little heavy set, I believe she was talking to other co-workers on the sales floor about past events that sounded pretty negative and how she had poor customer service and it felt like I just needed to leave the store as I had my two kids and my two nieces. After we left my children told me “the lady was a negative nacy and I don’t want my daddy to shop there anymore”. Like I’m sorry but as a customer and a person in the field of customer service this is pretty poor experience just because of one bad apple. Like come on now footlocker hiring managers this isn’t amateur night let’s get it together.

Why have a bunch of shoes that are sold out on your website if they aren’t in stock. I’m annoyed

After moving to a new location in 2016, theyve really revamped and improved this store. Note: it is in a new spot in the mall. Its actually right next to Finish Line which was a bold choice, given Finish Line used to head and shoulders above Foot Locker. The new location and style really is a big improvement. While its not much bigger, it remains dedicated to shoes and it should do just fine.

They dont ever pick up the phone

I ordered shoes online early July was told they were back ordered 2 weeks. August 2nd I call customer service to inquire on the status and I’m informed that they are “ in” but there’s a glitch with the system and my order cannot be processed and they need to cancel my order and I’ll need to reorder. They offered me $10 gift card for the inconvenience. So we went back online to order and they weren’t in there. So I called customer service back and the person told me “ we don’t have them”. I explained what had just happened and the person on the other end was like a robot and didn’t seem to have any sympathy or apologize for what is happening. They don’t have them. So I am going to take my business somewhere else. Very frustrating.

Great Selection 👍🏾

Not that great... The dude got annoyed at us for asking questions... Not to mention... The girl that took over for him asked if I wanted a smaller size... ... 🤔 Why would I want a smaller size shoe?

Didnt have the shoes I wanted but there customer service was excellent

Had an okay experience at foot locker. My only issue with this location staff is they bug you. Let ppl shop when customer need you we would ask for your help. But every 5 minutes asking me if Im okay, do I need something, are you still okay and do you want to look at this/ that is way to much and would run a customer away.

I go here for more sports like shoes but it still has casual shoes. I like this place a lot and shop here more than other shoe stores.

They never have my sons size EVER. Hes a 13. I just dont bother anymore. Even for myself i dont like the selection...jst my opinion.

Great attitude by workers. Why I chose them over Finish Line.

Good selection of shoes, employees are not great. Seems like theyre there to impress more than to actually help customers, some seem bothered when asked anything.

Not bad didnt like shoe selection

Horrible management, but the young sales associates are very knowledgeable and helpful.

Horrible store! Employees dont know whether shoes will be raffled or first come first serve. My girlfriend got hung up on 3 times by some rude female employee. Will never spend money there again.

Employees tried to play me like im dumb and colored my shoes with Sharpie to cover a glue stain

4 month old eval question. Maps wont stop asking until I answer with this

Air Jordan 12 Retro Indigo 👌

Nice assortment of shoes

Its a shoe store, it was busy but we got some help and found a pair of shoes

Very cool shoes!

Great access to the mall.

Friendly and helpful!

Nice staff

Nice place

Crazy town

Pricey

If you want the latest and all the tennis brands here they are .. $$$

Excellent