Love this store. I have never had a bad experience with any of the employees.The air fresheners are awesome. Many scents to choose from and many designs for the warmer are available.

Love this location! Always great, friendly, helpful service and never too crowded.

Love this store. Staff always friendly and helpful. So much variety and seasonal products.

A sensational olfactory experience! New and upgraded favorite summer scents are out. Bath and Body products = quality & quantity at pretty reasonable prices, especially if you take advantage of their specials. My son and I were greeted by very helpful staff who were knowledgeable and super friendly. We like the fact that theres try me samples for practically every scent as well as swatches to use which allows one to genuinely experience the scent rather than utilize ones body, ending up blending every scent in the store all at once. Theres also a sink to wash your hands if need be, and the store currently practices Covid-19 safety. Check out uses safety screens and staff continue to wear masks even though customers dont have to.Well stocked, managed, and organized retail business. Currently there is a great sale on mens products for Fathers day, $5.99 per item on specific scents/products.

Me and my girls love their stuff! Fun sense for every season...we will be back

Workers follow you like a shark can barely look around for anything

The staff that was working on Sunday 12/13 around 12PM-1PM were phenomenal. Extremely helpful, friendly, and courteous. While waiting in line to enter the store, a worker took the list of candles that I wanted to purchase and checked to see if they had them all in stock. The ones they did not have, they recommended a similar scent that they did have in stock. Rarely have I experienced or even heard of above-and-beyond customer service like that, and I am very grateful that it happened to me on Sunday. Thank you!

Loved the sake, I like the new fragrance they now have. The staff was courteous, friendly, knowledgeable, and professional! I enjoyed my visit.

This location at Great Northern Mall is lacking in Friendly-Willing to help customer service, very limited on popular small/trial sized fragrances...they only have the big sizes so you spend more money,Spend the extra gas and time and drive to the Strongsville location

Very Covid safe, masks necessary, distance markings,and only so many allowed in the store. Stocked and clean. Love that you can try hand soaps at their sink. And plenty of hand sanitizer to try. Keep up the great work!

Always too good of a time. Lol. Love the sales.

Employees were very helpful and friendly and great sales and products

Beautiful bath and body. Loved their displays, and they had a lot of room to move around unlike most other stores of theirs.

My Lady, loves it. Id love it too but, it cost Me to much😅

What can I say I love this store.

Kind and helpful associates!I will miss Moonlite Path collection. Been using product over 20 years.

Pleasant customer service and will return again😇🤗🤗🤗🙏🙏🙏🙏🙏

Despite COVID restrictions, the staff was pleasant, attentive, and helpful. They did not hover or pressure me. Due to this, I apparently willingly spent $80 in one visit, which is remarkable since I have, up to this point, had a mental policy against B&BW. I guess Ive suddenly become a middle aged woman of middle class.

I love this place Im going all the time and get candles. They definitely have the best ones. Great store love it

That have different kinds of soap and body wash

Even though its smaller store than im used to it had many candle choices! Also was happy to see different scents of pocket backs not many. Very friendly and helpful staff. Used my 20% off coupon. Good experience!

Friendly and helpful. Deals are good but without specials it is costly. Seaonal fragrances are always fun.

They always have great special offers I love the sense I love the products and I love that they figured out a way to social distance in the store so you can shop safely

Always has great stuff and sales.

The staff was more than super helpful with me and my mom. Very patient and welcoming. We were leary bc there was a wait to get in to the store, but it wasnt overwhelming with the amount of people in there. Everything seemed pretty well stocked. THE BEST bath and body works I have been to. Definitely hire more people like the ones at THIS location!

Awesome place to shop

I bought $52.00 worth of merchandise. I got home and had a missing item I paid for. I called the home office and was told I’d receive a gift card in the amount of $10.00 in my email. I never received anything but advertisements. I called again and couldn’t get any satisfaction. I called the store and to ask if I could just come in and get the missing item. I have my receipt. No, it would be better to call the home office for the $10.00 gift certificate. I gave up.

Im giving this store ONE STAR because my friend ordered a 3 piece gift set online and had it shipped to me but I dont like the fragrance. I called customer service, gave the lady the order number etc and after verifying everything, she changed the story like 3 times!Then I asked to speak to a supervisor and she said that I couldnt because she had already told me that I couldnt get an exchange unless they spoke to my friend. So now, after my friend called them, they said I need to return it to their store. Wth! This is my first time dealing with then and it will be my last.

Very nice and had exactly what I wanted!

Paige was awesome! Quick check out :)

Love going here has most stuff that others dont

Love this place

Nice place that I like visiting when going to the mall. Due to Covid 19 I had to wait in line since the store reached their maximum capacity. I was there during the weekday. The item I wanted was not in stock.

I love it here!!

Great new items. I saw a woman steal an item while I was there too. What a shame.

My wife love it, oh yeah who doesnt

Love this store!! Always go for the good deals!!

Keeps spouse happy Im happy

My girls favorite place

I decided that since I had a coupon I would stop in to see what I could fine!! As it turned out I couldnt find my coupon...however the nice worker helped me find my coupon then asked a few questions and showed me a new scent that has now become my absolute favorite!! The store had tons of products in every scent I have ever seen!! Great trip!!

Like here body sprays

Great place great people

Social distancing of course but it was still worth the wait....love all the new fragrances

The B&BW staff is always eager to help a guest find the right scent and is passionate about their products. The joyful customer service is one of the reasons I continue to come back for more.

I Enjoy the sales and coupons. It was quite busy. But was not approached until I was leaving. To check If I needed assistance. Great finds today.

I love Bath & Body works. Their products are not watered down so they last twice as long. I love all the different scents

Places fantastic has always had a very good deals going on today. The staff was knowledgeable and friendly and easy to talk to. A lot of the stuff was 75% off. Cant go wrong with smelling good an affordable pricing.

All these smell goods

As their products have changed over the years, I have found myself looking in other directions for more choices. The one thing I totally love us their aromatherapy line. The lavender vanilla and orange ginger line appeals to my delicate sense of smell. Even better is when a great sale pops up. I find myself spending way more than I should to stock up on that line for gifts. The store is clean with a friendly and helpful staff.

Went right in and got what I needed

Very clean and very helpful got everything I need

My coupon is always expired ugj..

I love this place great selection and staff

I’ve gone to 3 different BBW stores today and they were sold out of 3 wick candles. Website is also sold out. Before going across town I figured I’d call this location to see if they’re sold out. Called this North Olmsted 10 times. Phone is picked up. You can hear crowd in background. Then am hung up on. 10 times! Then was told they’re having phone issues. Um if I can hear a crowd and people, even one where I was left on the line for 30 seconds...that’s being hung up on & poor customer service NOT phone issues. Went to Strongsville location instead.

Had what we were looking for

Catch the sells

Exchanged items from a gift exchange with no issues. Sales person was friendly and courteous.

Love this place! Wonderful scents. Its harsh on my psoriasis though, which makes me sad. I love it though!

Everyone is always helpful here. Great selection. Love all the new fall scents.

I cant keep my wife out of this store

I love their products. I shop here frequently and they usually have a good sale going on. I especially like the discounts I receive as a loyal customer.

You check it out. Soap is 6 for$26😃😉

Nice store very eye catching good products on the pricey side

Great sale!

I love this place! Always great deals- check on line for coupon codes! Had a great visit yesterday with a super helpful sales associate!

Love it ! All the wonderful smells brings me back to life

I gave it 3 stars because I love the products the store carries. I give the employees 0 stars because my mother and I were walking around looking for a specific item for 5 minutes, and the worker didnt ask either of us if we needed help looking for anything! Im glad the worker asked the other people that came into the store if they needed help! They also have a very negative attitude towards the customers! It seems this way with all of the Bath and Body Work stores I have shopped at! I wouldve purchased more items, but if they werent going to help me find the first item I was looking for, why in the hell should I purchase more?! They are lucky that I purchased what I did, because I was getting ready to just leave the damn store! Im really considering shopping elsewhere for my soaps and lotions from now on!

It was nice, a bought A Thousand wishes the diamond shimmer mist along with the body wash and body cream, was looking for the Pink Cashmere but this item is not being sold anymore😞 the sales person was nice, just looking forward to using my new stuff and getting reaction from others in how it smells, thank you

We love Bath and Body Works! Their sales are what draws us in. We stock up several months of supplies at a time. And the staff is always super friendly!

Love them they need more sales and better sale prices

The coupons make this place a great place to shop for candles, fragrances, and lotions. I found it interesting to know that the same company owns victorias secret.

Smells good all the time.

Long wait to get into the store

I had great service when I was buying products from them, I am not going to lie, but I had absolutely awful service when J wanted to return my products. I have gone with all natural non toxic products and wanted to get the bath and bodyworks stuff out of my house. I went into the store and told the girl there that I wanted to return my products because I had switched to an all natural brand and did not want to have these in my house. She was quite rude to me and kept asking me if I was sure I wanted to return them. When I said yes (about 5 times) she just rolled her eyes every time. I personally didnt have a good experience and I will never be shopping there again. Instead I will be going online to a non toxic product site.

Smells delightful in there and the staff is so nice and helpful. Also they almost always have a deal or sale.

Me and this place come a long way...nice,always having something new.

Someone took some of lipstick...open!

EXCELLENT

Good products, good service

Love the place u buy three u get another 3 product free...

The prices were no sale at all just going up in price .

Awesome place to shop everyone was helpful, even a stranger let me use her coupon to save on candles!!! 🤗😍

There was a special sale and it was so busy that the check out line was all the way out into the mall. Bath and Body should either extend the sale days or figure out a way to accommodate the shoppers in the very long lines.

Semi annual sale was ok with most items 50% off and a few items at 75% off. I couldnt find some harder to find items like shampoos and conditioners 😒☹

I dont know where all the good stuff went

Love this place. Staff was very helpful

Great smelling candles. Need more man scents etc

Nice but south park mall bath and body is better

I love me some BBW its awsome great deals..

I run a non-for-profit and when I go in there I spend a lot of money all at once. Theyre always very accommodating and very helpful.

Very nice, been going there all time

Found everything I wanted. Help was available.

I like shopping there to get Candles Body Wash Lotions

Thumbs-up

Absolutely love this store so much good stuff from lotion to body spritz love love this store

Love the store, spend way to much money ..lol

Sents for the sences your float on the aromas of the world!! 🕯️🌸💐🏵️🌺🍫🍦☕

Very nice atmosphere nice people

Always a great experience going into this store.

I give four stars....The products are great, but they are all overpricedWhy must everything be Soo expensive these days? #sad