The BEST dealership experience ever! Diego was absolutely the best! Staff was very friendly, environment is beautiful and clean, Diego was on top of everything and very accommodating if I could leave a 6th star I would.

Juan Obando is a Very professional Service Consultant. He was very helpful throughout my whole Service and Recall Process. Definitely referred to anyone to deal with Juan Obando you wouldn’t regret.

I purchased and service my vehicle here. The staff here are very professional and helpful. I purchase my vehicle with Leo and he made the process quick and easy. I was out of there less than 4 hours. I had bad experience with sales at dealership but when I walk in I felt like I didn’t waste my time at all. When I get my car service I go to Juan. He is really nice and informative. He will help you with your needs on your vehicle. I recommend warren Henry

Karina and the Infiniti team were super helpful. I especially appreciate how engaged, informative and pleasant Karina was with every interaction.

Initial experience wasn’t pleasant. However, service manager Neil brought me back into the location and offered a complimentary oil change and inspection. Upon arrival I was greeted by Karina, she was very kind and thoroughly explained everything to me. The inspection was completed by Max whom even came out and explained in depth what were the needs of my car. Everyone I worked with this time around was very helpful and caring. I appreciate service manager Neil for addressing my concerns and bringing me back into the branch. I will definitely come back!

I had a really great experience. Juan was very welcoming, knowledgeable and down to earth. I didn’t think I’d be leaving with a new car within the same day but Juan was able to work it all out to make it possible. I’m very happy with the customer service and my new car!!

We always work with Juan O. and he has always taken great care of us when it comes to our cars. He is responsive and explains what is going on with our cars.

Rinaldo is a great service manager.He explain to me everything that has to be done on my car and answered all my questions.He was very friendly & polite.I love Warren Henry Infinity for their professionalism a great customer service.I can’t wait come to Warren Henry Infinity again.Best Regards,Peter Gorodesky

Had an emergency repair came without an appointment and was treated wonderfully by everyone. I can not recommend them enough.

Im very grateful for the service.....also to Mr Reynaldo for his great work with the customer.His very nice person, making every time you go...you leave with SMILE.😃 ......Oh!! The stay in the lobby very cozy. Thank you Warren Henry infiniti..

The best selection of cars, with the absolute best service! If you need a car, Eddie is who to ask for. He has helped us get our two QX60 suvs, and we LOVE them!!! They are worth every penny, and Eddie makes you feel comfortable and confident when making your decision.

Everyone friendly and extremely helpful. My service consultant Meital Stark was wonderful.Love the dealership!!

Warren Henry service was great. Reinaldo is my representative and very prompt and available when I needed him.my car did take a week and a half to get serviced but that was due to a part having to be ordered. He even expedited the part for me so that I could have my car sooner. Will return. 💕

Please note that Meital your service advisor was treated me professionally!! She is nice she knows her job perfectly. Thanks to her I will continue to service my car with you guys.

One of the best car buying experiences I’ve ever had. I would highly recommend this dealership and look forward to buying cars here in the future.

Great service with Gerald Henry, for years nowExplain everything and did everything as promised

Juan Manzano is the most genuine and helpful sales person I have ever met. I hate going to dealerships and dealing with sales people who are dishonest or just looking to make a deal. Juan went above and beyond to find the best deal for my trade and special rebates so I can get my dream car at a price that was not too above my budget. He communicated with me throughout the entire process and was always honest. He definitely earned my respect and business. I highly recommend both Juan and Warren Henry!

Gerald was amazing!!! Great people skills. Very knowledgeable and patient.Also a big shout out to your salesman, Dixon. Cant say enough about him. Represents your dealership very well.

Gerald is a super 🌟. Warren Henry needs more Geralds. I give him a 10 Star.

The level of service at this dealership is second to none! Juan, my service rep, is amazing! The problem i was having with my car was taken care of so quickly. If you are looking for exceptional service, friendly experts and quick resolutions to your issues, Warren Henry is the place to go.

Great service warm inviting greetings,and thanks to my service consultant Juan Obando that keeps me in form with details about my vehicle..thanks Warren Henry Infiniti for your all your excellence!

One of the reasons I enjoy servicing my car at the Infiniti in North Miami is because the people there are so knowledgeable. And they’re always willing to assist you by going above and beyond.

I have had a wonderful experience with this site. I have had my car for over 5 years and I only take it here for servicing. Meital is the best service advisor ever. She is extremely knowledgeable and keeps me informed throughout the entire process. This location is also very clean and comfortable which contributes to the good experience while waiting for your vehicle.

I always have a great experience with mr. Lauzurique he is very informative and he make sure your vehicle is working properly and he also give you a courtesy call just check if everything is ok with your vehicle I would recommend him for your warren Henry repair service

I havent enjoyed doing business in a long time, like when I bought my new Infiniti. Professional and warm attitude. Very much listened to all my desires and found a solution to every request. I came to Diego following a recommendation from a friend who bought a car from him, and it was clear that I would only buy the car through him.Diego is the proof that when there is the right person in the right place, the sky is the limit. This is an opportunity to thank and recommend this wonderful place and the perfect staff! And all I have left to do is say thank you.!

My experience today was a very pleasant one!I was taken care of by the staff, they let me know what was going on with my vehicle, what needs to be done and how soon. I will definitely return 😍

Ray gave me a very good experience, very polite and professional, I’m an out of town customer and they took care of me right away no wait no hassle just perfect service.

Reinaldo at service was the best! Efficient, friendly, explained everything in detail snd even got me a loaner!

Im extremely Happy and and satisfied with the way Zack lawrence and his team assisted me in finding everything I was looking for in a Car Great price exceptional service and Very smooth process thank you guys 🙌🏾🙌🏾🙌🏾

Always excellent service, if they need a part or to keep my car overnight, I Always have a loaner at no charge. Plus Always kept up to date on what is going on. This is how service should be every where.

Meital is my service advisor. I found her to be very knowledgeable & professional. She is very courteous and attentive. The service department as a whole is amazing and did a great job on my car and returned it to me completely detailed inside and out. They were even able to remove all the crumbs from my morning bagels.

Diego Gonzalez was like Speedy Gonzales with helping me with my new car lease. He gave me a great price upfront and before I knew it I had a new car! Will definitely recommend to anyone!

Just serviced my car with Gerald. Always the best service and attention. He was able to accommodate my appointment immediately and my car was ready in a timely manner.

Diego really was great, knowledgeable and anything but pushy. We were admittedly difficult, but he made it possible for us to get the car we wanted at a better price than we thought possible. They just plain “got it done” for us there ....very happy with he and his service manager. Again, we were demanding. But they really made it happen. Tell Diego i sent you and to take care of you like he did us. You won’t regret it.

The employees and management staff was and have been a big help every need is met. And I want to give a special thanks to Karina for being the biggest help. And a caring person when it comes to dealing with her customers

Overall a very good experience. Explained what they would do and the cost. There were no surprises.

Great customer service from the moment they answer the phone. When I arrived, Juan in the Service Department was very thorough and went out of his way to help me with my tire replacement.

Service advisor, Meital, is why I come to this dealership from Broward. Upfront, knowledgeable, and great to deal with.

Very professional guys. Oscar(sales) did great job, thank you for my Tesla model X;)

The service with Reinaldo is always great. He is always helpful and informative of everything my car needs or not. The work done on my car is top of the line and is felt as soon as I leave the dealership.

My experience was a pleasant one, we came in because we had a Camera issuewe was taken care of by JUAN he let us know what was going on with our vehicle and what needs to be done and got the job done, most definitely will be back.

Service: Overall very nice shop, clean and courteous staff. Were completely up front on cost expectations for the diagnostic fee and resulting charges. Staff was responsive and good to deal with. Only reason not 5 stars is repair costs are inflated. If you don’t care about cost then by all means great place. If you do then educate yourself before accepting the repair costs. Would be so great to have a dealership rethink their service pricing model, putting customers first and how that could lead to a future auto purchase.

Bought a used VW Touareg Executive edition from Henry Infinity. I am in California and the dealer is in Florida. Worked with Leo Amador. He made the process smooth and easy. Excellent service. Great staff. Highly recommend this dealership and thank you Leo for helping out with the sale.Vlad

The service advisor Ray is terrible. He tried to turn a simple tire plug job into a long story about Legally being required to replace the tire. The nail was obviously not close to the wall of the tire, and he still insisted on trying to upcharge/create a fix that wasnt needed. And this was even with me upfront saying, I saw the nail is close to the middle of the tire, just plug it please and let me rush back to work. I had a tire shop down the street confirm all of this, plug it up in ten minutes for $20, and they agreed that this service-drive is a bunch of scam artists using the nice dealership to take advantage of older drivers. Dont go here.

Was a very comfortable place water and coffee was unlimited my 2 hr wait I was updated on the status of my car through out my 2 wait very nice and friendly staff would go back and again and again.

I was greeted upon my arrival by name by the service advisor who was very courteous and professional and explained the work that was to be done in detail. Also I was led to the waiting area and advised of the immenities.

One word: Karina, Karina, Karina! Came to drop my baby off because the check engine light came on and Karina was probably the best service person I’ve ever talked to about car issues. She worked quickly, I felt she was being totally honest and she even took care of the whole thing FOR FREE after informing me that I only had one month left on my warranty! She got me an awesome new loaner for a few days while mine got fixed and kept me in the loop of what was going on with my car via test. Best car repair experience I’ve ever had, periodt!

Very disappointed with the service representative and one of the mechanics. Instead of him doing a diagnostic on my vehicle they took it upon themselves to diagnose the truck themselves. My radio wasn’t coming on after I had a battery change an instead of them checking the fuses or the trucks computer system they said it was a water leak. Very dissatisfied with the service.

Karina Aguiar helped me so much, she went into every details, she is kind very passionate for her job, I am happy with the service that she provided me .

Great sales person Nixon was very informativeAbout the car and worked so hard to get to the payments Where I wanted to be

The personal really tried to solve the problem. I guess. I hope it will not happen again. This is the second timeMonique

Dealership offers amazing service friendly smile great communication. Highly recommend them

Great service always provided with Gerald Henry for years when I owned and lease Infiniti’s, until this I still Service my Nissan Maxima with Gerald straight forward and honest service provided at Warren Henry dealership

I scheduled an appt with Eddie in the North miami location and he was great ! i went in with a particular car in mind and he never pressured me nor made it just about business. if i had any concerns, which i did he made sure to take care of them. Ryan also came in and made sure i felt like family. Thank you Eddie and Ryan

My overall experience was great, the staff was awesome and I walked out with my new 2022 QX 55. The staff is super helpful, confident and most importantly positive attitude.

Reynaldo helped me out so much and made my experience amazing, great employee.

Meital is a pleasure to work with. She makes the process of having the SUV serviced easy a welcome environment.

Excellent service outstanding price. 3 dealers competed for my business. I got the 2021 Q60 in the color and decked out exactly the way I wanted it. Very Profesional and totally engaged. Diego did an awesome job and he is my go to man going forward.

Kareena as a service advisor and Neal CAMPBELL as a service manager, they providing great customers service at Warren Henry who’s located at 151 Biscayne Blvd .

Wouldn’t take my car to service anywhere else but Warren Henry Infiniti for sales and service. Excellent customer service and quality repairs. My service advisor Maeital Stark is simply amazing. She treats me like family and we own 3 Infinities.

Diego Gonzalez... the best in the game! Proud Q60 owner.Helpful. Intelligent. Honest.

Recently had an issue with my q50 which turned out to be the power steering. I was assisted by Meital who took care of everything so efficiently and was great with communication. Very impressed by their service and loved her humor. 10/10 will only be working with her from now on.

What an amazing place! Service specialist Gerald is knowledgeable, polite and professional. I highly recommend Warren Henry Infiniti.

Stress-free experience with Minimal Wait time. Gerald was able to assist me and my Wife the same day, identified our needs, and took care of everything. We were able to leave at the same time With Excellent customer service as always.

Reynaldo was excellent ! Great customer service from the initial call to to end .

Everything was easy with them. I was comfortable and confident that everything was gonna be done right. The staff was very friendly and informative. Thank you sooo much and I will be back

Quick and accurate service. Thanks Gerald.

Tremendous service in the transaction of the change of my car from Andrés. great professionalism from him.

Ask for Meital in service she is the BEST

Love Meital Stark best Service advisor out there and girl power too!

Wonderful service. Great team. Much appreciation to my Infiniti dealer Mr. Nexon thank you so much.

Amazing service! Great customer service.Jared is excellent and very helpful.

Will consider other dealerships in the future. Service advisor was fine. The washing of the car for a Luxury brand was horrible. I am waiting on it’s third run through the machine. It still has road grime on the grill and the excuse was we just run it through a machine. Nobody spot checks it before returning it to the customer? And an unexplained scuff/scratch appeared on my bumper. I know my cars every detail and this was not there when I brought it in.

Prompt services and very professional. Every detail was explained. Beyond my expectations.

Good morning Mr Warren when Josh call me and invite me for a test drive I didnt know that I was going to meet the greatest sales man(manager) in the wold and I truly believe that in Mr Ryan Shaw and his team of good people

Great customer service and super friendly.

I had a great and painless experience leasing a car at Warren Henry Infiniti. My salesman, Juan and the entire staff were very friendly and professional. My past experiences in buying a car is I usually spend most of the day there haggling and doing paperwork; I was in and out within and hour and a half. I got the car I wanted at the right price. I definitely recommend this dealership.

Awesome service!! Thank you ☺️

LOOOOVE my QX60 - just dislike THIS dealership. so whatever you do, find another one!this may seem like my first review for the dealership, but it isnt, its actually my second one. I was asked to take down my first one star review because they didnt want the public to know that the dealership wasnt taking the appropriate covid safety measures, even though they marketed they were.back then my review was about that and the lack of human element consistency on the dealerships end.fast forward to TODAY, the display the dealership ordered to replace the one in my car (apparently theres a delay with the display), was RETURNED to wherever it came from after waiting MONTHS, I mean MONTHS, for it to arrive.Why didnt my service advisor or even the service manager communicate to me that I had a deadline for the display to be received before it was returned??????????? Do they think people just live to give up their cars for the day to leave at the dealership to fix something on whats pretty much a BRAND NEW CAR - do people not have lives or work or children to care for??????? I guess not the type of people they are used to selling these high-end luxury vehicles to.A simple REMINDER - Hi Selena, just a reminder your display is at the dealership. Please let us know when we can replace it. If not done by xxx, the part will be returned and youll have to wait until it arrives againNOPEEEEE, nothing. BUT REST ASSURED! They will email you to promote servicing the vehicle at the dealership and will even CALL YOU to try to get you to come in to pay for a general service - but wont know anything about the current problems with your vehicle - WHERE IS THE DISCONNECT?just SALES focused, I guess.ssoooo MID-APRIL I followed up to schedule the car being taken in to replace the display, and my service advisor responds 10 DAYS LATER telling me it had been returned and that hell order a new one and let me know when its arrived.here we are in MID-JUNE, havent heard a thing but what I did hear was my phone ringing from someone trying to sell me on taking the car in for general service work - LIKE GET REAL! WHY WOULD I WANT TO TAKE MY CAR TO YOU AT THIS POINT????????????????????? Asked her about the display, and you guessed it - SHE HAD NO IDEA WHAT I WAS TALKING ABOUT. Cant even check my file, just pulling a list of numbers to contact to sell to... what a pleasurable experience!I emailed both my service advisor and the service manager THIS PAST SUNDAY, following up on the display part AND telling them that there IS something WRONG with the vehicle that affects the safety of the vehicle like a DELAY IN BLINDSPOT SENSORING AND A DELAY IN LOCKING THE VEHICLE - and GUESS WHAT????????NO. RESPONSE. YET.so here we are again back to a one star review after giving them a second chance. and NO, I will NOT be taking down THIS review.

Great service. Would recommend to friends and Family.

Juan Manazo was the best, treated us right and got me the car of my dreams! Thank you so much Juan!

EXCELLENT leasing experience EVER!!!! Nexion Louis took care of me from the moment I walked in on 09/12/2020. I explained to Nextion what I was looking for and he basically magically made it happen! I got my keys to my new car on 09/13/2020. It was a smooth process. Nextion made it super fast, but smooth at the same time. He was very professional and made me feel as if I was his ONLY customer!!! I will definitely be back once my lease is up, and I have already referred him to family and friends!!!!Mr. Louis is a straight shooter and is a HUGE asset to this company! Warren Henry is lucky to have him on board, and I feel as though he deserves a raise for his persistent dedication, hard work, and diligently working effortlessly with me!My experience was AMAZING, SPECTACULAR, AWESOME!!!!! I also enjoyed the milk hot chocolate in the lounge waiting area☕️😊

I would refer Warren Henry Infiniti to anyone. The staff is the best;they are friendly and helpful. Specially Reinaldo my service agent, he explained and gave me all details and options about my car. He completely earned my trust with my car. I will definitely came back again.

Ask for oscar best salesman he is amazing with prices and overall best

Very professional and prompt. Cant speak highly enough of Andrés. Excellent service!!!

Every time I come here it is always a pleasure dealing with Ray in the services department. Even though I didnt have an appointment he was still willing to assist me and not push the work on to others. I stood there and watched him take calls, assist me while still acknowledging the other customer that was waiting on him. Just like me the other customer was willing on waiting due to Rays customer service which; as always was superb! Thank you Ray!

Jack was a star with his help. Was able to have my deal pre determined before I even got here. Had my car ready for test drive and by the time I got back inside the dealer they had inspected my car.Bathrooms clean and receptionist very helpful and warming.

I had chance again to be taking care off with Mr. Reinaldo.The way he cares about his clients I never have experience before with other of your personal.He went above and beyond to make almost impossible to get the best price for to fix my car. He kept me informed when my cat will be ready. His always pleasant to talk too and his professionalism and knowledge always shows how good Reinaldo knows customer service.Thank you very much for having Reinaldo in your team.I would only come back to the Infinity because of him and service that he always shows.Thank you Reinaldo,Sincerely,Marina Magalnik

Thank you, Nexon Louis, for your patience with me. I know there was a lot of texting and phone calls that happened before I finally decided to move forward. You were patient and gracious. I appreciated your kindness and your knowledge Which made it easier for me to make that decision to get the car With your company. I will definitely recommend you to my family and friends. Thanks again!

Everything went smoothly and as explained beforehand, I was even provided a vehicle just like mine while they did my service. Following through on the promised extra key from when I purchased, really makes it easy to give 5 stars. Thanks!

Very helpful and extremely professional staff. The service advisor at the Biscayne location, Reinaldo, made the experience of having my car serviced that much more pleasant.

Great experience buying a car here. Went to Infiniti Coral Gables originally to purchase a car and they couldn’t help us. Went to Warren Henry right after and wish we just came here from the start. Octavio Santos and Diego Gonzalez were extremely helpful, Diego stayed almost two hours past closing hours to help us out and we left with the car we wanted. Highly recommend!!

Great customer service, thanks Gerald. Had my car picked up, serviced and found a way to get my car back by 2:30 on a Friday. Amazing! Personal service at its best. Elena the valet is very professional as well.

The sales team goes above and beyond to help you choose the car thats best for you. The service department is incredibly as well, polite and knowledgeable staff. Highly recommend Warren Henry Auto Group.

As always, Gerald Henry was a peach. Great customer service skills. Never had a bad experience. Service was on time and duration was within reason. Ty

Juan from here delivered the car after hour on his own free time a i needed it Asap and was extremely kind, professional and courteous. I honestly didnt think this type of top notch service exited any more. He was absolutely amazing and if you want top notch service he is your guy

I love coming here they are very convenient and always get the job done right Juan is really a joy to deal with extremely respect-full, helpfulness level 100 and very attentive thanks for making my experience here great they gave me a loaner vehicle while mine was getting serviced nothing short of great service thanks

When I came to Warren Henry Infinity looking to purchase my mother a new car, I was greeted very politely and helped without any pressure. I recently came in for my first oil change and Mr Juan Obando was simply amazing, his attention to detail was next to none I’ve experienced at a dealership service center. I am very pleased and will most definitely be a repeat customer for a long time to come!

Excelent and personalized serviceNice atmosphere, nice peopleReinaldo Lauzurique is amazing 👏

Bought the car through a broker and it was delivered the next day to my office. Great experience and a great deal as well. Will certainly consider this dealership for any future car purchase.