Sharing my experience with pics of installing teraflex 3.5 lift kit and falcon steering stabilizer at this store.1. Rear swaybar screws forgotten to install.2. Roof guard of rear shocks installed at wrong direction and caused bending.3. Two factory OE springs took off from Jeep were missing.4. The Jeep still pulling to left side after computer alignment. When you release the steering wheel, the car will drift to right.Overall, I give a 4 star.I have to schedule to return the store and I hope all these issues can be fixed.

This place needs to seriously get the customer service under control. I was on hold for a 1hr on the phone for no one to help me. Then when I arrived in person for y’all’s staff to have personality and niceness of a rock. I don’t recommend ever coming here if your looking for a nice reliable place to work your jeep or off-road vehicle.

Man what a joke!Had the worst experience with Albert. How someone like that got into the position he is is beyond me. I do have to say that Mike (assistant manager) is more than helpful, but beware of Albert. When really important information is left out regarding an order, and the guy you spoke with isn’t there, you’d think they’d be willing to help, but nope. Looks like I’ll be ordering online and having my stuff shipped or pickup from a store besides norcross. BEWARE!

Great service and best prices I could find. Ordered tires and wheels for our sons truck. Order to arrival was quick and they even mounted them for us. Charles/Charlie was our sales rep and he was awesome. In constant contact about our order and also shipped us the caps next day delivery when we had forgotten to pick up.

One of the best sized shops Ive seen at a 4WP store. Inventory seems real good. Only con is there is no Spnish speaking there. I guess COVID is hitting hard every business. Will give 5 stars when you are able to take orders from fellow hispanic people. Thanks for your hard work!

They did a great job with my order and install. Tires were backordered and they promptly called to suggest a comparable brand. Kept me informed via phone throughout the wait. Staff did an awesome job and the tech stopped everything to help me load up the wheels and tires.Ill definitely use them again.

They did a great job swapping out my CV axles for 2011 Tacoma! As test drove it to make sure everything was put together well. Service at the front desk was nice. Mike Nesbitt is an awesome guy. I didnt have to wait too long either for my truck to be worked on! I highly recommend this place in the Atlanta area!

No service. I have been in their store twice and not been able to have anyone assist me. Today, with only two other customers in the store, I stood in line patiently waiting for my turn to speak with a counter associate. Not a single associate would even make eye contact with me. It was even more frustrating to watch them stop what they were doing and answer the phone. They stopped and helped the person on the phone instead of the guy who came into their retail store?!?!?You won’t get my business.

Awesome customer service. Mike takes the time to find exactly what you need and makes sure your order is right. Shipping is slower than quoted but it is not 4WP fault. All manufacturers are on backorder

This was my first time at the norcross location and it wont be my last. Griffin was especially helpful and kind. Had a great deal of patience and customer service was top notch. Will certainly be back.

Wouldn’t take my truck anywhere else. Fantastic customer service and even better mechanics. Southern Off Road is overrated. Come to these guys.

Order tires 3 weeks ago and came in to get them and they forgot to order them wait outside for over a hour before they told me I dont recommend them to anybody!

Fast. Friendly. Reliable. Competitive pricing. Financing available.

Great custom truck shop! Charles, Mike & Griffin are the best advisers I’ve worked with recently. Upgraded the rear suspension on my RAM 1500 and now it rides great while towing my 5th wheel camper - - thanks!

Staff was helpful and very knowledgeable. The know there stuff. Lots of parts and great deals.

Rude customer service! Will never return and def dont recommend if you like good customer service

I ordered four new tires and a new wheel for my truck. When I dropped my truck off at 9 a.m. after making an appointment the week before I stressed that I was leaving town and needed it back by 4 p.m. Instructions were also left to place one of the old tires on the new wheel I ordered so I would have a full sized spare.I was told multiple times this was doable since putting tires on a truck is not a lengthy process. I called at noon and confirmed it would be ready at 4. At 3:45 I was stepping into an Uber and called again to ensure my truck was ready. I was told it would be after 5 now since they never got around to starting on my truck.Upon arrival I had to wait another 20 minutes only to find that the service manager had forgotten about my extra tire and new wheel and it had to be located in the messy service area. After finally getting that sorted I noticed the tool for removing my specialty lug nuts was missing. It too was lost in the sea of the back service area. Finally after getting all this found and into my truck I got on the road. After stopping for gas 60 miles away I noticed they never put the valve stem caps on ANY of the four new tires. Just disregarded them completely.After the headaches of the deceptive finish time despite multiple calls, losing parts that make it impossible to change a tire if a flat occured, completely forgetting about my extra wheel and tire, and finally the missing valve stem caps on all four of my brand new tires I have to say I will never do business here again. I spent $1300 on tires and another $200 on a new wheel and the level of apathy from the employees was astounding. The service manager is extremely unprofessional and should be working at a snack bar instead of on peoples vehicles.They could have had a customer for life, but instead theyre getting a one star review. Do yourself a favor and stay far away from this place.

I was there this morning looking for a 10lb warn winch. walk around the store for around 15 minutes no one even approach me or ask me if I needed any help even though there were three people there. Oh well the prices are a lot more than the prices online, the only reason why I stoped by was to be able to talk to someone with some knowledge about these products.

These people are terrible be aware from this place

Worst online buying experience of my life. Don’t waste your time, all they do is waste your time and make excuses instead of trying to right their wrong.

Took my 19’ F-250 here today and let’s just say I’m beyond satisfied. Staff is very knowledgeable and they don’t mind just having general conversations. Definitely felt welcomed here unlike other shops I’ve been to. I’ll definitely be back. Fast clean work!

Staff has always been helpful and if they dont have what Im looking for they have helped me find it. They have been very patient with my detailed questions and have taken time to give me detailed answers. Prices are in line with other on line companies and are competitive. Obviously with COVID going on, some products are nearly impossible to get in stock and Im surprised that some people dont understand that after reading some of these reviews. 🤷‍♀️🤦‍♀️ I DID see that the staff is trying very hard to juggle phone customers and in-house customers, and they are doing a great job of it. These people leaving 1 star reviews because they didnt get greeted need to relax lol, we all have the ability to ask for help at the desk. Typically I am left alone to browse and when Im ready to purchase I go to the counter and promptly get assistance. Anyways, I love this place and they have yet to steer me in the wrong direction.

Today was my first visit to this particular location and Mike was very helpful and informative. He took the time to educate me on my options and also helped to save us some time and headache down the line. I would recommend my friends/family. Thank you for your customer service.

Great service and knowledgeable staff

Mike was great working with to get my Jeep set up.

Mitch has done a outstanding job helping us pick out new fuel rims and a black grill for a 2020 escalade . The order has been on back order for over a month not there flaut just manufacturer didnt have any Mitch has excellent customer service . It helps when the salesman knows exactly what your talking about .

Their online store has a fantastic selection and great prices, even though when calling they often are not aware of all the items they themselves carry, but I always end-up figuring it out myself, so no complaints there. Today however, I needed some tow hooks (fairly common item for trucks) fast and their website suggested they are in stock at this location so went in person. I was expecting something like a Summit Racing, NAPA, or other warehouse type store, but this place is just a tire store, very similar to Pep Boys! There are maybe 2 or 3 very short aisles of products, and they are 90% for Jeep Wranglers. There were also about 6 wranglers outside the store, some for sale. Its really a soccer moms paradise! Everything else inside the store is tires, tires, and more tires (even hanging from the ceiling). Not only did they NOT carry tow hooks, the guy at the counter was bewildered at what they are. I actually had to show him pics from the online store, for him to grasp the concept, and the answer is no, they dont carry them and can only order them. Geez, I guess no one who comes here actually goes off road, otherwise tow hooks, which are used to pull people out of mud, would be well known and fully in stock. Its just a store for Mall-Crawlers and tires.

Off the chain customer service on point extremely helpful and knowledgeable

This review is subject to change if I ever receive the expected service that is already paid for. Long story short, I was supposed to have a Ranch Hand installed on my truck a week and a half ago. Upon arriving, they tell me they received the wrong installation hardware for the bumper. Called to follow up yesterday and Im told Ill receive a call as soon as the person handling my ticket is done with their current task. I call again today because I didnt receive a call back. Im told that they called the vendor yesterday and the new hardware would be received in 3-5 days. So installation is postponed by two and a half weeks from the initial schedule. I perceive that this place works at no sense of urgency to satisfy the customer.*Update* changed to 3 star from 1 star. This place still has a lot to learn when it comes to customer satisfaction. If I say Im going to have something done for you and I dont, Ill be damn sure to follow up immediately and do everything in my power to rectify a situation by expediting its completion as it is already past due. This place doesnt have that mentality. Its more of Ill get to it when I get to it.

Thankful for the great pricing, service and install at my local 4 Wheel Parts Center(Duluth)! I purchased a Bak Flip truck bed cover from them over black Friday weekend. I got a great deal and they installed it for FREE! I figured the free install would be weeks out, instead, as soon as the part arrived(2 days), they called me and scheduled an immediate install(next day)! They estimated one hour and hit the mark. The attention to detail they put in, noting all defects in the trucks appearance before taking possession, was impressive and appreciated! The sales manager, who handled my transaction, Mike, spent the entire install time talking with me, befriending me, and answering the endless questions I had on potential upgrades. He showed me products, and taught me about the difference, advantages and disadvantages. Thanks Mike, you really made this install quite enjoyable and educational.4WP Duluth, GA is a great place.Excellent experience, happy customer. I will definitely return in the future for any and all of my vehicle needs!

I went in with the dreaded Jeep death wobble. For those of you who dont know what that is, it happens with lifted vehicles, and causes the Jeep to shake uncontrollably after hitting a bump. The 4wd guys took care of the issue. It wasnt cheap. I had ball joints, tie rods, drag links, and track bar replaced. No more death wobble. Everyone was courteous and professional. Besides that I also had a new soft top installed and am very happy with it.

I won’t be back to this store, if you don’t own a Jeep they will stick their nose up at you and brush you off. I order shocks for my truck and went to pick them up. They gave me a used shock with missing installation parts and one new one. I’m not sure who does quality control at this location but it is seriously lacking. Judging by the reviews of this location there seems to be a general theme that my review is true. Don’t believe the good reviews because those are just paid for.

Well i went to get my brakes and rotors replaced. I told them I want some good brakes. So on the way home I press on the brakes and they squeak. I went back told them why do my brakes squeak. He told me that those brakes do that. Waste of money

The ignition seized on my work truck, in a private parking lot. I needed to get it changed ASAP to avoid it being towed by the city. To replace it I needed to get the steering wheel off. I Googled the tool I needed plus “near me”. These guys popped up in the results as having the tool. I go to the website it shows “in stock” at this location. I purchase it online and catch a Lyft to pick it up (36mi away). I get there and give them my name and the guy says they don’t have it. I tell him “fine just refund the purchase please”. He says “okay thats it”. I reply “no receipt? So it just goes back to my card?” and he affirmed such. I wait a week and no returned credit, so I call and get the same guy. He tells me call corporate. I call corporate and am forced to leave a voicemail. Two weeks later no refund, they could care less. Update over a month later no return call or refund. Thank god I didn’t buy a big ticket item! I will never do business here again.

If you dont have a jeep, this is not the place for you! Some of them are cool guys

Its the only place to go for your off road needs, the sales floor has an unsurpassed selection to choose from and there is nothing they cant get at the sales counter.. Lifes better Off road!

Wonderful store! The staff are awesome and do great work.

You are better off calling this store then driving here. The help takes phone calls over live customers. Get a call center. Oh and what I needed was a custom order. Looks like Amazon gets my business again.

I had a lot of work done. Some good, some bad, and some flat out sloppy.I understand that we all make mistakes so, I take that into consideration, but when I’m still finding Installation issues months later, it has a tendency to start pushing my buttons, so to speak.Unfortunately, I had absolutely no interaction with the mechanics or the installation team, which is where the problems always start. And this wasn’t just an isolated event, particular to this installation, there were problems that stemmed from previous installations, whether it was at this store or in Marietta. It was almost as if it was part of 4 Wheel Parts Corporate culture, which was never like this over a decade and a ½ ago when I used to frequent the Salt Lake City Store in 2002. Their level of service, detail and expertise was what made me a dedicated customer.I won’t even take my Jeep back for warranty work for fear of having something else go wrong. These days I’ve learned who to trust and when I need to get my hands dirty so that I can feel confident that something isn’t going to fall off while driving down the freeway (it actually happened)With that being said, I do want to point out that there are a few really great guys that work in sales that have a great attitude and know what they’re doing. But again, I feel like, or my impression was that their hands were tied, that they could only do so much, one of them did just that. He literally did whatever it required to make sure that it got done... (Just ask for Paul)Other than that the only reason I see the need to use 4 Wheel Parts is for ordering something that I need online.

Mitch is a true professional. I appreciated all of the advice on what I should do to my truck and it was spot on. Thank you for the attention to detail!

Got a great deal on my new taillights. They were able to get in my installation the same day. They did a great job. I will definitely continue to give them my business.

Great place to get your Jeep or truck taken care of. Lots of parts in stock or available quickly, good prices, fellow enthusiasts that care! Theyve worked on my vehicles for more than 10 years.

Great prices, selection and service for your 4wd. From tires, to bumpers to winch kits if they do not have it. You dont need it

If I could give 10 stars to MIke, Matthew and the team, I would. Had massive issues with a new soft top (kit was missing parts, seam split after 2 days), and the team at 4WP was AMAZING in helping out. When swapping for another brands top, they were helpful in giving honest opinions--even steering me away from a more expensive model.NOTE ON OTHER REVIEWS REGARDING IN-STORE SERVICE: I understand the perspective, but having been on both ends of it (calling and getting great service, then waiting a bit the next day in-store while he helped another phone customer), Ill take the in-store wait. I needed them a lot more when I was installing and dealing with manufacturer issues, which were handled quickly and easily over the phone.

Guys in the store were very helpful. Beware of shipping especially on online orders. The store only gets shipments on Tuesday and Friday. I ordered tires with a 3 to 5 business day shipping and got them 7 business days later.

Gret customer service. I ordered some parts from them and it went very good. After a week I return one part and didnt have any issues.

Not sure what all the negative reviews are all about. I visited the store today for the first time and received very good service. Would definitely return.

Couldnt have asked for a better experience. Mike, Matt, David and Albert made sure my Ram 1500 was perfect. Had several issues along the way with upper controls but they made sure the truck was going to be safe and took the time to explain the issues and come up with other recommendations. I will keep taking my truck to these guys and will tell anyone that is looking for 4 wheel stuff this is the place to go. Also, to all the guys in the back, thanks!!!!

Just looking for my next upgrade. Helpful staff will answer all your questions and provide solutions and alternatives. Service work is kinda pricy there but it will be done correctly.

Ordered some parts a couple of days ago; these guys were pretty good for the most part. Only hiccup was never receiving a call from the manager about pick-up though that was easily resolved after calling in. Was able to pick up the parts that same day; quick and direct customer service.

If you dont have a Jeep, they will not help you with your needs. Had people at the counter but none offered to help.

Easy to work with, techs are hard working and fast. Sales reps are knowledgeable and all use the materials they sell.

These guys did a great job working with me. Had it re-geared and ball joints replace on my JKU. Only issue was when leaving there was a vibration/sound. Took it back the next morning and they diagnosed the U-joint was bad. Left it with them to fix and when they finished they drove it to my work 30 minutes away from the shop for the inconvenience of not catching the issue when going over the final inspections. Never had anyone offer that before...totally blindsided. Thanks guys!

Love these guys! They have been a tremendous help advising me on the slow restoration of my jeep.

Great service from Matt and Joseph. They know their stuff. Price matches Amazon and other retailers

Dont go here! I was there yesterday and the guy working the counter was interested more in answering the phone than doing business with me. He would start a conversation with me then stop to pick up the phone. He stopped talking to me 5 times to pick up the phone. On the 5th time I walked out of the store. I have 2 jeep wranglers and a F150 Raptor. I will be buying my parts and getting my installs done at another store. You would think that if you wanted to spend a couple of grand in parts they would actually pay attention to a customer that made the effort to stand in front of them. The guy next to me was complaining about his parts that did no show up. I would not go here unless it was a last resort.

Expensive. I came in asking for something pretty basic and then try to oversell me. Very knowledgeable and seem to have a pretty good selection available. Also the virtual wheel tire parts and accessories kiosk was basically non-functional.

Went in to buy front and rear bumper. Stayed about 25 min. No one even looked at me. Poor service. Wont be back.

Amazing service!! Everything was perfect and the staff was all very friendly and helpful

Great service team

Mike was very friendly and helpful. He answered all of my questions and didnt try to push me into buying things I didnt need.

Came in for a leveling kit on a ram 3500, dealt with mike, very professional and informative. Great company to work with

Knowledgeable 4x4 experts with extensive installation services

Great service. Staff is great at answering questions about specific models of trucks and jeeps

They have good service but sometimes they slack on the due date, but overall they have quality work.

Always good knowledgeable service, good choices, easy to set up an appointment to get to work done.

Awesome employees. If your ther go see matt,hes the man.

Great place with good people who are very helpful. Got a great deal on the parts to with a great warranty.

They dont have mush in stock like the store in las vegas

I brought in my Nissan Titan and these guys were able to order and install all my parts, even items I ordered online beforehand. Good price and great work.

Beautiful customer service

Great experience on every visit. Ive been shopping here for over a decade!

Depends on location you visit. But online always good deals

Paul was very knowledgeable and spoke good JEEP mods with my Australian bestie!!

I love my bikini top I bought there. It took watching a video on YouTube to figure out how to put it on because the instructions that came with it were not good.

Good prices. Didnt wait long for service

The Norcross store has horrible customer service. I called twice to order parts, was put on hold then asked for my name and number to call back. Needless to say i never received a call. I gave them one more shot and was put on hold for 10 minutes by someone named Mike before i finally gave up. Garbage customer service in my book. Dont buy here!

My part was delivered quickly they called promply but when i got there two guys ran the counter one was stuck on the phone with a purchasing issue that tied him up a line was forming witch does not usally happen in a place like this i had stopped by on my lunch witch would have been nice if i was in and out but instead i was a little frustrated with the situation and no lunch but i dont blame the guys working because they were helping customers they had wish there was more of them to speed things up but good job guys thwy did give good customer service

Bought some parts for my xj cherokee. good service

I have been there twice with 2 different trucks. The first time I went there to just align the wheel and I was told I had work to do before they align and it would cost me over $2,000, which I did not do of course. A year later and the benefit of the doubt, decide to take another truck to do the alignment, same bs story, would have to pay them over $2,500 to make bs repairs befor they would align. Took the truck to the mechanic who told me I did not need all of the work these ppl were telling me to do. These ppl are rip offs. The are scam bags and POS.

Awfully arrogant and condescending staff. I called and set up an inspection on my Wrangler. After repeating several times to the counter sales guy that I need to speak to the tech doing the repairs, I still didnt get a call. I asked to have the front end looked at, only to have everything but the front end diagnosed. They are only trying to make a sale and provide no customer service at all. Only go here if you got more money than sense. Ill NEVER buy anything from them again. Youve been warned...

Great service awesome people.

Intitially, I thought these guys had done a great job with my 2016 Chevy Colorado. They installed a fabtech 2.5 suspension and lift as well as pro comp MT2 tires. My truck looked great. As soon as I drove it away from having the upgrades done, I noticed a strange clanking sound on my drivers side back wheel. Sounded like metal striking metal when I hit any small or large bump in the road. Took it back to Matthew and team and requested they take a look at it to see if a bolt hadnt been tightened all the way or something. The team and the shop foreman reported that everything looked good.Fast forward one month. The sound got worse and worse. My decked out 50k truck sounds like a 40 year old piece of junk with clanking and terrible noises coming from the back drivers side wheel.My wife and I went out to eat and when we went to pull out of the parking lot, I heard a dragging sound on the pavement. I got out and realized that the four thousand dollar suspension (back drivers side suspension) that these guys installed had come loose and was dragging on the pavement.Really guys?!? Is this the quality of work that you do for your high paying customers? I had to take a rope and tie the suspension rod to the frame to even get home. Im really dissapointed and really angry that I paid you almost 5k for a new suspension and new tires only to have 4wheel parts of Norcross install job fall apart. Literally, dragging on the pavement FALL APART.I need you to fix this, and I need it now.

Called looking for product. the guy that answered the phone must have been having a bad morning. didnt care to even call his vendors or check availability just said yea i dont see them in my inventory and i dont know who would have it funny....i went online and was able to locate it with in 3 minutes. but i will be sure to use a different company for that purchase.

Very knowledgeable, great help. I will be back

Great people excellent customer service

Way overpriced on their products

Very knowledgeable and friendly staff.

Albert is the guy to talk to. He knows his stuff and wont toss a load of b.s. at you.

I visited the store last week for a part and they are very very rude. I wasnt even served and he asked me to wait while he discussed and chit chatted with his collegue at counter and did not ask me what I needed. They seem to be racist and If I was a business owner would fire those guys .i wish no one self respecting customer does business here. Awful people.

I purchased 4 new shocks form 4 Wheel Parts. The driver side rear shock fell off the truck. I called to schedule to get it fixed. After explaining the problem I was put on hold by Josh, the manager, for 10 mins. After 10 mins I hung up and called back. Put on hold again for 5 mins. Called back, they hung up. I called back again and was told it was an accident, but they could not fix my truck. These guys cannot put a nut on a bolt correctly. They cannot operate a phone correctly. They do not stand behind their work. I took my truck to Suburban Tire. They fixed in less than 5 minutes and didnt charge me a dime!

Great service. Always friendly

Great people. Very helpful.

Great help with all your off road needs

Meh... less than satisfying experience

Nice service. Very helpful.

Great price and service.

If you dont have a Jeep, dont shop here....Mind blown! These clowns literally wont deal with you, help you or even take your money if you dont have a Jeep....

Just walked out because I was never even acknowledged after entering the store and waiting for assistance for several minutes. There were at least two people who worked there in uniforms not assisting anyone. Obviously the money I brought to spend was not the right color. Will never go there again or refer anyone to this business. Outright RUDE!!!!

Great service as always, very helpful!