I visited the Toyota dealership in Newburgh a few days ago. I wanted to browse their inventory and get information on certain models. I was greeted upon entry and a salesman named Stephen was able to show me around. Stephen was professional and informative. He was able to answer all my questions and made me feel comfortable. I will be back when I am ready to make a purchase. Thank you!

Eduardo Ortiz is a top notch salesman. Our Sisters of the Presentation have been working with him for many years and he always is courteous and makes the car buying experience a pleasure. Thanks for getting us a new car when their was none to be found!! The sisters love you!!

I have bought 5 cars from this dealer, and I will always come back, they are great, this last time (2 weeks ago) I bought a Highlander and Eduardo Ortiz helped me out, he was great!!! Very knowledgeable, super patient, and super nice.If you need a car come to this dealer and ask for Eduardo!!

The only ones willing to fix my husbands cruise control and even though he showed up a week early for his appointment 🙄 they accommodated him. We had to leave it overnight but who cares its a pandemic lol. Clean bathrooms...but its a bit weird I can lock the 2 stall bathroom from the inside. reminds me of when I would change for choir concert...why didnt I just change at home?? Dont bother using the handle on the paper towel dispenser. Use the loose towels on top...that thing is empty. Would pee here again.

Toyota has been nothing but a great experience. My service advisor John Stinson has been a great help in explaining what I needed help with. He answered all my questions with his expertise but making sure I understood what he was saying. I would definitely recommend this place for any of your needs. I was completely satisfied from start to finish. Thank you Toyota of Newburgh!!!

My experience at the Newburgh Toyota was amazing. The high quality of service, the care and the kindness of the people working there made the experience of buying a car a very pleasant one. Great people! Great cars!

Great experience bringing my Corolla in for service, I had a flat tire and they took me in almost immediately. Mike in service is very pleasant to work with and the ladies on the phones were nothing but kind while I tried to get in. Great service!

Robert Coury in service is great! He’s very professional and always has a positive attitude. Answers all my questions and makes sure I understand the answers he gives me. Will be coming back to Robert and Newburgh Toyota again soon!

First time dealership experience. Traded in my Corolla for a newer model. Thank you to Randy and Tracy for making the entire process smooth and much less stressful than I expected!

If I tell the people who read these reviews anything it’s that their salesman Evan Malitz was amazing in every way possible. He helped my sister get a car so quick and efficiently that if we ever need another one we are easily coming back to see Evan. So friendly and pleasant, and could tell he just wanted to help instead of trying to get a check.

I leased a 2021 Avalon hybrid in August of this year. The five star rating is directed for the professional service of Eduardo Ortiz, a product specialist who has been with Newburgh Toyota for 10 years. I had received an email notification of a Toyota sale and was curious to see what hybrids were in their inventory. I found the Avalon and using their online app ran some numbers for an estimate of what might be expected. This included a determination of a trade in value for my 2015 Hyundai Sonata. Well, I liked what I saw with respect to what the monthly payment might be and the rest is history. I was very much impressed with Eduardo and his no pressure approach to arranging a deal very close to what I had calculated on line. I thank him for that and recommend that you ask for him if you are looking to buy or lease a Toyota vehicle at Newburgh Toyota. Hopefully their service dept. can perform at the same high level as Eduardo did. Time will tell.

Thanks to the team at Newburgh Toyota for a great experience all around, first time dealership experience and they really went the extra mile to guide me where I needed to be and make it as easy as possible! Thanks to Tina at the front desk for the help getting around!!

Great experience. From the minute you walk through the front doors youre greeted with smiling faces and helpful, knowledgeable employees. Will be telling everyone I know to come to Newburgh Toyota to buy cars.Service is also wonderful. Showed up without an appointment for a quick brake inspection and they took me in almost immediately! Wait was about an hour and a half which I expected as everyone has been very busy these days!10/10!

Went to this dealership to buy my first car! Process was incredibly smooth and they did a great job at explaining everything, and guiding me through the insurance process.

Isn’t the best Toyota dealer I have been, needs some adjust, like personal, I got there early morning, I said good morning for the person was behind the glass drinking his coffee he was drinking he stay, then he said take a seat and I call you, I don’t like that, they don’t have water, coffee to serve you the period you stay, for me is very important how they welcome the client.

This is my second auto purchased with Newburgh Toyota. Ive found the salesperson knowledgeable and very helpful. I also have had my autos serviced there. They were quick and competent. Any problems were resolved professionally

Newburgh Toyota made the process very easy. The staff were all very nice and professional. Ill be back in two years when my wifes lease is up. Thank you Newburgh Toyota! Love my truck!!!

My Rav 4 was a mess. Thank goodness for John Stinson was able to help me. Friendly fast and efficient. Thanks!!

Great experience with Janice! Very happy with my new Tundra 2021

I went to Toyota in hopes of getting a 2021 rave 4 but they didn’t have any there and I wasn’t really wanting to wait so Janice gave me all my options and she showed me what they had available so I looked at the 2019 and it had all the features I wanted and more she made every step of the process soo easy for me she didn’t push me to buy a car that i didn’t want ! I was already nervous that I didn’t have my husband with me and that they were going to take advantage of me becuz I don’t know much bout cars but none of them did that !!! Janice was a amazing Eduardo was super friendly he came out and made sure that ear was everything I wanted and show me the features of the car !! Rich Murray was great too funny and made the process very easy!! I love my new car thank u

It’s not a coincidence every 5 star review on here is an account with, 1 review. It’s the place itself.

I’ve been going to Dorian for years for my car needs. He has always been patient, understanding and has always helped me get into a car that I not only enjoy, but a car that is safe and fuel efficient. I recommend him to anyone I know looking for a new or used vehicle.

When buying & financing new car, dealer asked me to sign electronically a few times without explaining each items. Finally I paid extra $1711 for Mechanical Breakdown Protection, $490 for key replacement & $590 for tire / wheel as safe-Guard.

Great sales people… great service dept! The service process is excellent… organized, runs smoothly and is effortless! Their service reps are outstanding especially John, Alex and Crystal! Such a better service dept than the others I tried! I always leave thoroughly satisfied with the service!LB

This was a great experience. Eddy Ortiz was very professional and got me the best deal. Thank you to the Toyota family for all your help

Buying/trading a car can be a scary experience. This was flawless. Mike Holsburg was a great salesperson: knowledgeable, efficient and very easy to work with! Thanks!,

Recently my 2007 Toyota Highlander Hybrid, which has been the most reliable car I have ever owned, broke down on the NY State Thruway near Newburgh. I called Newburgh Toyota and they said bring it right over, so I had the tow driver take me there. They were courteous and accommodating, assuring me their technicians would look at the car the next day (it was 4:30PM). I waited in their pleasant customer area for my daughter to pick me up. The next day, they called me and said the problem was due to an open recall on a hybrid system component, and they would replace this $3000.00 part for FREE! I went to pick up the car, for no charge, also finding that they had washed my old Toyota! Thanks to Newburgh Toyota for keeping my road warrior alive, and to Toyota for standing behind their products! At 220K miles, this has been the best car I have ever owner. A new Toyota may be in my near future, and I know where I will get it! Also, if you are considering a new car, and whats most important to you is reliability and durability, you have to consider a Toyota!

I walked the entire showroom and the lot including their back lot. Not a single salesman stopped me to see if I need anything. I even passed two in the back lot. There was no activity in the showroom.

Salesman told me he gave me a better deal by offering $750 rebate with special financing offer. Those were already a combo promotion. Deceitful and lying. This is why dealerships are not trusted. I would not do business again with Newburgh Toyota after my warranty is up.

BUYER BEWARE!!!! Over the past week I have been speaking with a sales representative to purchase a new vehicle. This morning I provided my credit card information to the sales associate to secure a down payment. Soon after I received a call back stating Tommy the sales mng has decided to add on an extra $3000 market adjustment cost. Throughout this process I was told there would be no market adjustment on this vehicle.. This is a slimy sales tactic to have somebody go through the entire process decide they want a vehicle and then after giving information for the deposit to then adjust the vehicles price. After speaking directly with the sales manager he made it very clear that they do not stand behind the information given by their sales associates. In addition Tommy gave off a combative attitude during our conversation. Is customer service completely lost?These are unique times for the auto industry however that does not justify unethical behavior.Look for honesty elsewhere.

Eduardo Ortiz who works here is extremely helpful and informative and has excellent customer service.I have already bought two cars with him and I will be coming back for my third car with him. Don’t hesitate to ask for him especially if you need someone who speaks Spanish he will help the best he can. He is very specific and detailed when explaining new things and cars . For me is is truly the best salesman I promise you that!

The worst experience, I was there for 2 hrs, first time at this Toyota location. I came up to the counter to found out how much more time until the oil change was done. The guy said “we haven’t even started” we don’t have you in the system. Didn’t offer a solution and acted like it wasn’t a big deal. No apologies.. nothing.Toyota kingston is a much better costumer service.

I always enjoy having my service done here theyre quick, theyre efficient, and they lie to you about checking the air cabin filters lol just like every other dealership. How do I know that they do this? Because I always put a piece of tape on my air cabin filter access door. And that tape is never ever moved

Our salesman Eduardo Ortiz was extremely helpful and informative. As a first time buyer I had lots of questions but Eduardo definitely went out of his way to help me. I will be coming back for future purchases with Toyota and Eduardo. Don’t hesitate to ask for him especially if you need someone who speaks Spanish he will help the best he can!

Janice was great! Recently just purchased a 2021 Toyota RAV4 & it was such an easy process! Thanks again!

Very positive experience with their service department. This was 1st visit to this dealership. We were on our way home from Maryland, had just gotten into NY when we hit an object in the road that tore a hole in the front left tire. Got to put our run flat tires to the test. With 150 miles to go to get home, called Newburgh Toyota, explained our need, they put us on the schedule for 45 min later. Took us an hour to get there driving back roads to avoid I87. Received a very personable greeting as we pulled in, service manager had us set up in a few min, less than an hour later we had a new tire and were back on the road. Plenty of space for the family of four to wait while repair was made. Very appreciative of speed and quality of service.

Had a great experience at the Newburgh Toyota!!!! Everyone was super helpful and friendly. Bobby & Eddie helped me from beginning to end and made my experience awesome purchasing a new vehicle. Thank you everyone at the Newburgh Toyota 🥇

Michael H was super friendly and didn’t apply any pressure during the sales process . He helped me find the truck with all the features I wanted. Smoothest sales experience, I’ve had by far. Would definitely recommend asking Mike for assistance when purchasing your next vehicle from Newburg Toyota.

Routine MaintenanceI reported for my service maintenance 30 minutes early and told this to the attendant. He told me it was no problem, drive right in. As soon as I reached the service counter I was greeted with a smile and an upbeat representative. When my car was finished, the representative came and reviewed all of the work, costs and potential work for the future of repairs that would need to be completed.The staff was exceptional. They know me as a person and are always happy to see me when I come in.In all the years I have owned cars, I have never used a car dealership for my regular service and repairs. Since buying my car at Newburgh Toyota I refuse to have anyone else take care of my car.Thank you Kelsey, Alex, Matt, Rich, Nelson, Frank and the rest of the wonderful staff! See you at my next 5000 mile check-up!

My car buying experience was was so easy and actually enjoyable for once! I walked in told the salesman Eduardo exactly what I was looking for and looking to spend and within 15 minutes had signed paperwork for my new car! Ill definitely use this dealer again just because of Eduardo.

Great business. Recently bought a car from Newburgh Toyota and had a great experience. Eddie Ortiz made the whole process easy. This was my first time going through the process of buying a car, so I am really grateful for Eddie and his expertise.

Michael and the other people in the Service Department get 5 Stars. But the Cashier, plain nasty. I go to pick up my job vehicle, not my personal vehicle meaning, any work done to the job vehicle is paid for by a fleet management company. I receive a call from Michael telling me the work on the vehicle has been completed and the authorization for the work on vehicle has been approved. Michael had told me, when I come to pick the vehicle up, just go straight to the cashiers desk where the paperwork will be waiting. The woman / cashier huffing & puffing, tells me, I shouldnt get the car because the work hasnt been paid for. Well obviously it must have been approved or I wouldnt be there picking up the car now would I? Plain rude & Nasty!!! This all happened on Friday, Sept. 17, 2021 at approx. 2:30pm.

Ask for the man, Eduardo Ortiz! Straight forward and will guide in the right direction. Ask him about his cooking skills lol great service 👌

For my first solo dealership experience 5 star for service, hospitality, and professionalism. Being a female going to a dealership can be intimidating, and a bit nerve wracking. Let me say, the team here was nothing but considerate, and friendly. They took their time with my long list of questions and if I didnt understand something they were happy to take the time to explain. From my sales rep Dorian who was honest and friendly with helping me balance out all questions. To Randy the financial rep who answered my questions and helped me get all available discounts, I couldnt have hada better experience. Highly recommend this location and the staff goes above and beyond. Youre in good hands!

Dont waste your time, because they will waste and take advantage of yours! I did a Tacoma build beginning of July with a salesman with a deposit and price lock in. 1.5 months went by and no call or updates from anyone, so I had to call to get an update only to find out that the salesman was no longer working there (which I can see why at this point). Was told another salesman would reach out to me with details which happened a couple days later.3 months later after the build date, I get a call from them that Toyota is no longer manufacturing tacomas and they will be returning my deposit. Later find out it was to get out of the price lock so they could charge me 3k more than what the original cost. Theyre unprofessional and liars, with no customer service eticate. Find a dealer that serves you, not their own agenda!

Lady that works thereat front desk wonderful customer service friendly great personality place clean wonderful experience

Made an appointment to get a replacement key and had to wait a week just for the appointment. My boyfriend brought the car in and upon arrival or during the phone call I made for the appointment they did not ask us if we had the chip to old key. They then told us that the car will no longer start with the old key, which luckily for us it did and they just wanted us to pay for a master key which would have cost us $400 more than they key they said they had in stock for us. I was confused because what happens if someone loses their keys? They can never use their car again? They tried to lie just to get extra money out of us and even one of the employees stated he would never bring his car there even though he works for them. Toyota has never had good service and I thought they would be better than the Middletown location, but I definitely thought wrong. Steer clear of this location. I would rather drive to another town or state even, rather than deal with them again for something that was not that hard to do. I thought they get hourly pay, but they must get paid extra to lie and scam people and in times like this where people are tight on money they should be ashamed of themselves. So we still have a broken key and will be taking it to the Middletown location who said they can program the new key.

Had a great car buying experience. Our salesmen Eddie Ortiz was very helpful, polite, and thorough. If your looking to upgrade your car I would high recommend coming here and make sure to ask for Eddie!

My 2010 Toyota Corolla had a recall out for a spiral cable. I called, scheduled an appointment for 2:30 a week in advance, and was told it should be quick, 20-30 minutes, but at most wouldnt take more than an hour for the faulty part to be replaced. I arrived at 2:20 and, while checking in, told the person at the desk that Id also like to program a key if we could. I told them I only had a valet key, I didnt have a master key, and so I needed a master key to be made. They told me itd be $125 to make a master key and my appointment would take 1.25 to 1.75 hours. I agreed to wait that time at that cost. At 3:30 a person said I need to speak with a technician, so I go back into the desk room and spoke with someone who told me they cant program my key because the only working key I have is a valet key... yes! I know! Thats what I said when I first walked in. They said they needed to charge me more to make me a master key and it might not work. I declined because they told me itd be $125 to make the master key. At this point, Im assuming I can leave since an hour has passed and the request for the key didnt work out... nope! The person told me they had only tried to get the key working for 40 minutes after an hour had passed!! For 40 minutes they tried to make another key out of a valet key. Youd think a Toyota dealer would know how their own keys work and that you cant make a new key from a valet key -- they shouldve told me right at the start the cost of making a real master key and they shouldve known the difference between a valet key and a master key. Due to their incompentence they wasted their time and mine! Instead of getting out of there at 3:30 the latest with the recalled part replaced, I ended up leaving at 4:00. They refused to compensate me for my lost time from their own mistake.The knowledge of the employees are lacking and theyll waste your time with no compensation to you!Edit: Per the review reply, spoke with Matt. Matt told me the service agent didnt hear me say it was a valet key. This doesnt make sense because I explicitly said it was a valet key multiple times while checking in. Even if we assume the service agent didnt hear me say that, they wouldve been able to tell it was a valet key as soon as they put the key in the vehicle because the security light stays on for 2-3 seconds for a valet key after insertion and doesnt stay on for a master key -- dead giveaway its a valet key. So, again, the issue was the Toyota technicians own lack of knowledge of the vehicle they were servicing -- a Toyota! Matt wanted to make it up to me but I wasnt interested in returning to his location and Ive spent enough time on this, so I ended the call. +1 star for this interaction, even if it was absurd for Matt to suggest the agent not hearing I said it was a valet key made a difference in the 40 minutes of wasted time (because, again, as soon as the key is in the ignition you can tell its a valet key).

I had a good friend working there. She retired. The coordinator of repairs did not do all I asked. Because I wouldnt agree to a $1000 repair. And forgone all other issues I requested

Great service go see eddie ortiz has full knowledge all all the vehicles. you wont be dissapointed

Seriously huge kudos to the crew at Newburgh Toyota. After months of researching what would be the best car to replace our leased Nissan Frontier we landed on a Highlander. During a totally unscheduled stop into Toyota of Newburgh I was greeted by Stephen Gill. I had a ton of questions for him and without blinking an eye he stopped what he was doing and walked with me for 45 minutes outlining the differences between the various trim levels of not only the Highlander but the 4Runner and the Rav4. I was blown away by how informative, attentive and friendly he was. I wasnt ready to commit at the time and he gave me zero pressure. Two days later I returned and saw Stephen again. Together with Rich, the finance manager, they worked up an amazing deal that got us into our new car. We are thrilled and both Stephen and Rich have our immense gratitude. If you need a car, do yourself a favor, make an appointment with Steve and ask Rich to help work out the numbers. You are in great hands.

I had a amazing experience at Toyota Newburgh. John and Matt really gave me great service, and would recommend this establishment to everyone. Thank you again for giving me such a great experience!

I went here for the first time to get my vehicle serviced; it took over 2 hours for a lube, oil, filter, & tire rotation (they also washed the vehicle upon completion of the work). They didnt even set the correct tire pressure which is right inside the drivers door sill. I personally cant recommend them for service. I also checked on some parts prices & they were more than double what I found in an on-line search for the same item.

Excellent dealership! From the sales to service, its always a pleasurable experience. My second lease here and Ill be back again!!

I really enjoy this dealership and their employees. Its a beautiful atmosphere and I am treated like a person not a number. Mike sold me a Tundra and never once gave up on making the sale. He was humble and very attentive to my needs. Newburgh Toyota really breaks the mold as a dealership.

This place is honestly great dorian is great go here!

Got the car I wanted very happy with it and was a good experience there the salesman I had was Evan malitz he got me the suv and everything went smoothly I recommend that place

Michael Holsborg sold me a great car. He was very helpful and assured me that he would still provide the most upmost customer service even after the sale. This is why I shop at Newburgh Toyota, they know how to treat customers.

Go see eddie ortiz for great service

Had a great experience thanks to sales person Ed Ortiz. Love my car. Thanks for being patient with us.

Terrible experience! They work off of commission and therefore are extremely pushy and use questionable sales tactics. If you show up flaunting a bag of money, youre the one that the managers will flock to. Find a dealership that is busy and has a great reputation. After our experience at Newburgh Toyota, we found a great dealership that treated us with respect and we got an awesome deal on a beautiful Toyota 4runner. I would never recommend Newburgh Toyota. Im sure their view of what they did to us that day we were there will be completely different. I really dont care!

I just bought my first highlander from Eduardo Ortiz. He was extremely informative and worked with me to stay within my budget. I am very pleased with the service and my experience was pretty top notch. It was a hassle free experience. If you are in the market for a new vehicle I recommend Eduardo!

Bobby messina and Eduardo ortiz were great. First time financing a car and they made the process so easy. I love my car. Will be doing business with them from now on. Get a car from them, you wont regret it!

Mike H made the car buying experience 100x easier and more enjoyable than it ever has ! Thank you for all your help ! Most definitely seeing Mike H for any future purchases !

I have tried for 2 days throughout the day to schedule a routine oil change for my 2021 RAV4 vehicle and discuss my vehicle with a “scheduler” Apparently there seems to be only one scheduler..I was on hold for Marlana and left a message..called back again several times to no answer. I finally decided to opt for “operator” just to be put on hold for an additional 10 minutes..holding for Leslie. I won’t be returning to this location and looking else where in the Orange County/Rockland area. It cannot be this hard to get a hold of someone to schedule an oil change and discuss the maintenance that was performed on your vehicle.

We bought a CAMRY Hybrid ON THE SPOT from NewburghToyota as it just came in off the truck during our conversation with our sales person, Eduardo Ortiz. He was exceptionally helpful in making things happen and facilitating our learning about the new technology, make that the myriad of technologies, that form a new car. We were also pleased with our working relationship with Randall Holt w.r.t. final arrangements on payment and plates and stuff. We had purchased our 2008 PRIUS from them and will go back again if we are ever in the market for a car again.

Nelson Rivera was my salesman and I am very grateful to him. He was extremely knowledgeable about the 2021 Tocoma that I purchased. He did an excellent job in fulfilling my wishes and explained every feature the car had.I was very impressed at how he provided me with running boards and a gate extender before I picked up the car. Steve the internet guy is the first guy I spoke to and he was really helpful in opening the doors for me to try Toyota in Newburgh. As a loyal customer I usually go to Toyota in Middletown. Steve was so engaging and sweet that I had to see what was behind the curtains at the Newburgh Toyota.Having both this employees is a win win for this dealership.Thank you gentlemen.I also need to give a shout out to Randal. He made my financing experience quite painless and pleasant.

Great experience buying my Highlander!,They treat you like family. Ask for my buddy Eduardo Ortiz salesman of the year!

As in the past, this was another great experience in leasing my Camry LE (2010, 2012, 2015, 2018 and 2021) from Eduardo Ortiz (Acquisition Specialist) of Newburgh Toyota. Hats off to Eduardo for his top-notch professionalism, friendliness, and a great deal with no hassles. Who could have asked for anything more? Eduardo goes above and beyond; he will go the extra mile for you even after the deal is but a memory. He is extremely acknowledgeable about the vehicles that he sells and if ever a question arose during any of my past and current leases, he has always graciously assisted. I highly recommend you speak to Eduardo when you are ready to purchase or lease your next vehicle. Also, special thanks and recognition to Frank (Sales Mgr.); Alex & Crystal (Service Advisors); Ryan (Service Technician Specialist); Randy (Finance Mgr.), Lance (Parts Specialist); Tina (Front Desk) and Rocco (Service Bay Valet). All these specialists are a part of an outstanding team at Newburgh Toyota.

Saad helped me and my wife with our new sienna. I wanted a Supra but happy wife happy life. Thanks again Saad.

Mike H listened to exactly what truck I wanted, and helped me find it. Quick and painless process and I already got 2 referral checks for friends I sent him!

Thank you Eddie for always making car buying decisions easy and no pressure. Thank you also to the service dept for their dedication on making sure our vehicles are safe to drive.

Eduardo provided the best car buying experience. He was kind and genuine and explained everything in detail throughout the process. I will definitely recommend Newburgh Toyota, and make sure you ask for EDUARDO!!!

Just picked up my Sienna. As usual, Nelson was terrific in explaining everything and getting me in and out in record time. Kudos to him for his outstanding work. Looking forward to coming back in 3 years!

2019 Tacoma TRD - woke up to a dead battery that would not hold a charge. Jump started and drove to dealership without a service appointment. Even though they were booked up for the day, my truck was jump started and brought into the shop for problem diagnosis. 1 hour later I was back on the road with a new warranty replacement battery. Very satisfied customer. GREAT CUSTOMER SERVICE.

Go to a Toyota dealer elsewhere. My best friend was given the run-around and a repair that should have taken 1-2 days took a week (we were stranded away from home), with AAA and Geico having to intercede on his behalf. Unhelpful staff.Re: Response below. Dave said he spoke with you and let you know about all of this. I was unaware he had already as he can be very shy and forgiving.

I just got a new 2021 Toyota Corolla from Newburgh Toyota and Im so happy. Everything from filling out the paperwork to transferring everything from my old car to my new car was taken care of with a smile. I received an introduction to my new car which included all the new features being explained to me thoroughly. One of the reasons I went to Newburgh Toyota for my new car is because they have been taking care if my cars for years and they have an efficient and professional service department that makes sure my car is road ready. I left Newburgh Toyota with my beautiful new 2021 Toyota Corolla, a full gas tank, and a smile. I want to thank Tracy for making my experience a happy one.

Newburgh Toyota provided the upmost professional and enjoyable experience. They are one hundred percent committed to the customer experience. I had the opportunity to work with Eduardo on my purchase of a pre-owned Camry. The experience was stress free and extremely quick. I would recommend this dealership every day of the week. Thanks again Toyota!

Just purchased a Toyota Tacoma Off Road. Great service from Eduardo Ortiz. Will recommend to anyone looking for a new vehicle.

Getting your vehicle serviced at this dealership gives you peace of mind that its done properly and professionally

Eddie Ortiz is the man! Go see him if you are in the market for a new vehicle.

Worst Toyota service in Newburgh, nasty, rude people. They never answer the phone. They just sitting in there doing nothing. The girl at the front desk very unprofessional. They don’t make feel people welcome. WORST TOYOTA IN NEWBURGH

BF took car in oil change, inspection, tire rotation. He came back saying you were great and we should review you. Trust me, that’s not his MO, so you guys really impressed him. We took car for drive after, I asked him if he cleaned windshield because it was immaculate, and he noted you guys rinsed off car. Thank you! I have to say we had reservations using a dealer service dept but we came away feeling we got sage advice, skilled service and a smile. You earned our trust. Thankyou.

Mike Holsborg made my car buying experience a breeze. Couldn’t recommend him enough to my family and friends.

Great service, had an emergency on Monday evening, Morgana scheduled me for first thing Tuesday morning and Amanda got my car taken care of same day. Great team, couldn’t ask for a better experience!

We have used Eduardo Ortiz as our salesman for yrs and have always gone to newburg Toyota. Eduardo always gets us exactly what we want without any trouble in fact the entire staff from sales to finance to service is always excellent! We will continue to use newburgh Toyota

Great experience at this dealership. Eduardo is the man to go to!!! He got me the car i wanted at the price I wanted with no issues. He was patient and very professional. I left a happy and satisfied customer.

Best dealer in the Hudson Valley. Salesperson, Edwardo Ortiz, was an excellent, courteous, respectful, and closed the sale on a 2020 Camry without pushing or the use of aggressive sales tactics. Both Edwardo and Randy (finance manager) were helpful and made sure that the sale went smoothly and without issues. Just a point of fact, Newburgh Toyota had the best deal on the car. I have been shopping for the Camry for a few months, from PA to the Hudson Valley in NY to Conn. The best price I got at Newburgh Toyota!!!

I purchased a new 21 Camry LE AWD and took ownership on 3/27. As I post this on 4/6, Im very happy with it. Thanks to my salesman Saad Khan and the entire staff for a professional and pleasant buying experience. Check them out! 👍

I Was here on Sunday afternoon with my mother shopping for a new car for her. We arrived here about 4pm and walked into the show room. No one greeted us at all but I didnt think much of it. We just walked around until we found something my mother said she liked. She sat in the car and not one person/salesman approached or even Acknowledged we were there. So she got out after 15min or so and we began to exit the showroom and no even so much as a good bye from receptionist...Nothing. I then saw Dennis a salesmen and asked if he had seen us in the showroom. He replied yes but hes busy. I told my mother, they must not want business or our business here and we left. I was surprised to see how potential customers are treated, the receptionist didnt even say hello. My mother is ready to buy a car within the next 2weeks but after this experience, I would not recommend or spend time here again.Update - Thanks for the response Frank, I do appreciate your follow up. I ended up Purchasing a new car for my Mother at the Buick Dealership. Perhaps in the future, when Im ready to purchase again Ill contact you directly. Best Dawn

Had a great experience with Ron at Toyota Newburgh. Clean and professional facility, made me feel quite comfortable.

Horrible !! The GM as well as the service manager should find a new profession, preferably not in customer service/satisfaction. Stay away !! Go to Johnstons Toyota worth the trip

Terrible experience at this dealership. They made everything stressful from beginning to end. Unprofessional to say the very least.

I bought my car here a few years ago, and I’ve had a few not so great experiences with the staff, but today, I had an amazing customer service rep. I think her name was Celsey or Kelsey she was super friendly, quick and polite! I also love my Prius!

Eduardo Ortiz is the person you want to see! Thanks for the help, made the process smooth and easy.

After a trip to another dealership where we were ignored for the first ten minutes after our arrival, we took a ride to Newburgh Toyota. We were warmly greeted by the staff at the desk. Dorian Torres, our salesman introduced himself and took us to view the car we were interested in. Dorian’s knowledge of the cars was amazing. He answered every single question we had. He went above and beyond guiding us through the process of buying the car. Randy in the finance department was also a gem. Phone calls were returned very quickly and concerns were addressed immediately. I would highly recommend visiting Newburgh Toyota if you are in the market for a new vehicle. I am leaving the other dealership -where I previously had purchased 3 cars and had all the services done. I am happy to say I am a very satisfied customer of Newburgh Toyota! Ask for Dorian Torres !!

Bought a 2017 86 and they told me i had a 15000 mile warranty where i would get an oil change every 5000 miles. I drive a lot (hence why i got a sports car duh) so i was coming up on 5000 miles much sooner than they expected. i tried to call to reschedule and they just hung up on me. Great customer service, keep up the terrible work! :)Update: they called back and it all got worked out but whoever answers the calls is a terrible worker cause they still just hung up on me.

Joshua has been an absolute blessing with helping me learn about the 4runner. He went above and beyond to help research all my questions and made sure to answer every question in detail of the different trim levels. He truly is a master at customer service and should be a field trainer for sales associates across the globe. If you need someone to make sure you know what you are getting, Joshua is your guy!I recommend this dealership 100% as they have amazing employees!

This is my second time leasing a car with the help of Eduardo Ortiz and I couldn’t be happier!! He made the car buying process feel seamless. He was very kind and professional. When my lease is up I know who I will be going to!