I had an ongoing technical issue regarding an app on my IPhone, spoke with customer service and was connected to the highest of the high to resolve the issue and unfortunately, the problem was not resolved & no one followed up with the issue as I was told. However, I walked into a local T-Mobile store and received the highest level of customer service from Jesus Brito. He was a great listener, fast-thinker, knowledgeable and miraculously….THE PROBLEM SOLVER!!!!! My issue regarding the app has been solved thanks to the amazing T-Mobile super star Jesus….literally, THANK YOU JESUS!🙏🏽🙏🏽❤️

If you are looking for quality services do yourself a favor and go to Ralfy. I went in for a warranty exchange and he treated me like I was buying a phone. Such a lovely guy.

Always beautiful people working with the costumer, Always a pleasure to go to this store

I went for an early phone upgrade. l was having some difficulties that was preventing me for getting a new one. It was a complicated situation. The moment l arrived to the store JESUS was the customer service person that helped me, he was very kind, he went above and beyond trying so hard to help me, good attitude, always smiling, very nice. I was very upset with the situation and he didnt stop trying making phone calls, waiting a long time on hold to get an answer, calling the Manager Ace to get answers, Ace was also very helpful . It was a pleasure to come to this store to find someone that saw my frustration and tried soooo hard to help me. This is to me a real amazing customer service. JESUS is a good example of what is a real customer servive. Thank you soo much see you soon.

I wanted to buy a cell phone and went to this location at 7:25 pm the site closes at 8pm according to the hours displayed on the window and according to google. when I arrived the door was closed with employees inside when I asked them to let me in the employee shook her head. I informed her that it wasn’t even 7:30 yet and the store closes at 8 she ignored me continued to look for some keys and ran to the back of the store never to come back out. I was going to purchase a new iPhone 12. I guess the owner will miss out in my money and I will be reporting this to the corporate office. This store is by far the worst T-Mobile I have ever been to they lie to get you to buy merchandise in order to get their commission they sign you up for stuff that you aren’t aware of when you are opening a newAccount or making a purchase and then to top it off they have horrible customer service . The owner of this store should cut his loses close the store and hire an all new staff o and they are constantly playing offensive and explicit music while there are children in the store

Thank you Ara for the new tablet. Great and professional customer service. She was very informative and helpful definitely recommend her and this tmobile location.

I only like to go when Ralfi is there, every body is to slow always with one customer like for 1 hr, I was there for like 2hrs and nobody see me they said like 30min and I go out to do something else and they took me out to the list, I go back when Ralfi is there.!

Raffy was awesome helped me to switch and answered all my questions.

Went to the 225st location didnt receive no help ended up going to this location in dyckman and got all the help i needed Joel Peralta is the BEST ! Very nice and helpful. Never gave up on helping us ! THANK YOU SO MUCH REALLY APPRECIATE IT. Highly recommend to visit Dyckman location great team !

AWESOME SERVICE IN AND OUTNEEDED TO CHANGE MY SIM CARD BECAUSE ME AND TECHNOLOGY DO NOT GET ALONG GOT ASSISTANCE FROM A LADY WHO WAS THE EASIEST PERSON ON EARTH TO SPEAK TO I GIVE HER 10 STARS VERY INFORMATIVE ANOUT MY ISSUE AND HELPFUL !!! THANK YOU T-MOBILE LADY ...

I finally found a sales person that was helpful and friendly. After years coming to this store. Sales person was transferred to another store how can i find out where are they now. Is horrible how they just switch people around.

This is so far the WORST T Mobile store I’ve been to. Their costumer service is awful. Avoid this place like the plague and instead walk a few more blocks to the store on 207th and Broadway. It’s a smaller store, but their staff is way more professional.

Too slow slow slow I have like 2 hour and no body say nothing Bad store 😪

I pre ordered the Galaxy S20 Ultra 5G on Feb. 28, 2020 on line with the assistance from Eric. He was very knowledgeable and polite. Eric instructed me to bring in my new S20 when I received it, he would help me set it up. I received my new S20 on March 3, 2020. Shipped express by UPS. March 4, 2020 I came back to T-Mobile for assistance from Eric but he did not arrive to work yet. Fellow coworker Dahyana was more than happy to assist me in his place. She was phenomenal, patient, understanding, knowledgeable I could go on forever. She literally sat with me for almost 2 hours setting up my new phone. She even took a picture of me holding up my new S20. This was actually my first experience at this T-Mobile location I am so happy I came in and it was a wonderful experience thank you T-Mobile and your staff very much.

Very good customer service.

While waiting the representative named Rabel skipped me and made me wait after, he made me feel as if he didn’t want to help me which made me feel very uncomfortable. He lacked in his costumer service experience he shouldn’t be in the business.

This place is great to get what you need, the staff is helpful and will get what you need done to make sure you are happy with the service.

My mother in-law went to buy a phone, but they told her they cant unless she gets a plan, but why she is buying full price... then the costumer service is horrible,

Very organized and professional

Great service and very helpful. Thanks

It seemed the stuff doing their business and doesn’t care about large amount of customers waiting in the store

I should give them a cero they dont even know what they doing not even a manager the WORST !!

This place is always disgustingly disorganized!!! I have been coming here for years and its consistently HORRIBLE!!!! #unexceptable

I only go to that because the good service that I always got from Vladimir

Always busy but customer service oriented. Helped out. Answer questions.

Came in to upgrade my phone because of a current promo for the s8 active sales reps had no idea what I was talking about so he calls the manager over she says yes we have the phone so after 25 mins of waiting he comes back to tell me we dont have it though he was adamant to push a extra line on my account......

They do not have professionalism especially Mikaury. That’s one of the rep that works there. They don’t know how to treat their customers.Never going there again.

Very pleased with the services received by sales representative Vladimir

Call to ask a question on ordering iPhone 7 and while talking to the girl that answered the phone was hang up. Im a att customer and deciding to switch T-Mobile but after this. I dont think so...

The employees knows their customers and enjoy answering the silly questions I have

Staff dont really help or give instructions as to what to do was waiting for 15 min before someone told me there was a list for people to sign in to be helped needless to say I jus left took my buisness elsewhere

Very bad attention, its the worst branch in the area. Lack of costumer service

If I can give this place no stars I would !!!!! These people working here suck !! Like 7 workers an u always have to wait 40 to 50Minutes just to ask a question or for anything ! Workers are always in a bad mood !!! I pay my bill online now not to deal wit these people !!!

Too many phone stores, these guys suck

Always a great experience!!!

Slow slow slow...

🤔🤔

I came to the mobile phone store I received an excellent service I highly recommend it I was advised by ralffy excellent collaborator thank you

Very attentive

Ive called many times, and they never pick up the phone if its someone else they should change it

I came to the store and the service was spectacular I highly recommend looking for Ralffy who was an excellent collaborator Thank you T Mobile

Ine a t Mobile and Marivette from los angeles attended me and went through the excellent she gave us, we decided to belong to the Mobile family, she is an excellent employee with a super special customer service

The best giving an excellent service recommended 1000 × 1000

In this place, they only offer purchase and salesOf phone.When services are solved to problemsOf invoicing or cancelation of line, TheyThey only send to call T.movil, and when oneCall, there are no solutions.🤔, then who will give solutions.

There is no representative who receives one when he arrives at the city

Great service