Great product. Be patient, they can be a bit gruff but youd be too if you had to manage their clientele.
Terrible service; never again.I purchased from this store before a couple times and service was so so.Food is mediocre.Prices are ridiculously expensiveService HORRIBLEThe people working there are awful and disrespectful like they are doing me a favor taking my money and serving meI walked out and never going back again.Please do not support places that are disrespectful to their customers and where employees do not respect customers and work like they are doing customers a favor to serve them.
A bit pricey but quality products and very nice staff.
VERY RUDE STAFF ! They act like they are doing you a favor buying from this store ! I try to support the local businesses in my neighborhood but I will never go back to this place. They dont deserve my business. I wish I read the reviews before I went there. I see a lot of reviews from former customers with the same experience. BEWARE OF THIS RUDE BUTCHER STORE !!!
The products they sell are of great quality. Unfortunately I cannot leave a 5-star review because of their operational deficiencies. The hours of operation are inaccurate and I would recommend getting there at least 2 hours before closing as they start to pack up then. I called at 5:15 and asked till when they are open and they said 5:30 and so I rushed there and got there by 5:20 just to be told that they closed. The reason I am writing a review is because this is not the first time I experienced this with them. Overall great products, but they need to get it together; subpar communication is unacceptable when someone might be relying on that information!
Rude staff and largely unhelpful. Don’t go here unless you absolutely have to
Unhelpful on the phone. Dont call if you need good service
Quick and friendly service at this old-school, authentic neighborhood butcher. I emailed ahead for a large order and the owner coordinated personally and gave me a fantastic price. It would have been a great price even outside of the city... but it was out of this world for NY butcher shops! Customer for life.
The pace is clean the staff are very helpful wouldn’t go anywhere else
Best of the best. Mr. Simchick and his amazing, hard-working staff manage to accommodate every persons order and always meet the needs of the customers and always know the best recommendations to any occasion you may have. You dont find service this spectacular anywhere else.The wide variety of meats and on-site prepared dishes, as well as their deep understanding of meat dishes are what makes this family run brick-and-mortar butcher shop its claim to fame.
Very bad service with customers, no patience on the phone to listen what we ask for. They hang up on you like they dont need customers.
Great old school butcher shop – friendly and exceptionally knowledgeable. Try their hot Italian sausage.
Bought veal shank for osso buco that served 7. Best osso buco turn out ever. No complains. The marrow is delicious too. Hands down best meat.
If you are in midtown east you shouldnt be buying meat anywhere else. Old school butcher with friendly service
Horrible Customer Service and tried to scam me! I will not be coming back to this place even if I was offered free meat for 1 year. Yesterday I bought 2 steaks and a piece of organic chicken for my baby. It was almost closing time but there were still customers inside.First thing I noticed is that their entrance doesnt have an easy access for the disabled. I was with my baby in a stroller and no one bothered to open the door for me. The young butcher was right there, close to the door, where he saw me struggling to open the door and push the stroller inside.When is my turn, I ask a few questions about the steaks and if they have organic chicken. The butcher seemed annoyed that I was asking those questions. Very well. I placed my order and asked for a receipt. For some reason I asked for a real receipt, the ones that states your purchase and how much each item costs. My baby starts fussing a little bit and I give her some water while the butcher is writing the receipt.When I get home (15 min after) and realize that I dont have the butcher bag with me, I immediately call them and leave a voice mail saying that I forgot my purchase there. I know I have been very exhausted due to lack of sleeping but I dont usually forget things like that. I was not given then bag. I was given the receipt while I was attending to my baby and just left without asking for the bag.This morning I go there and ask the butcher if he remembers me. I say that I left my order in the store. He looks at me with a suspicious look and say oh yes you bought chicken I said yes and that I also bought 2 steaks. He immediately got defensive and doesnt believe me. Then I say that I have a receipt and he says I want to see that receipt. Then he goes off by saying that he doesnt have the bag with my meat. That he put it in the counter and that I should have not forget to take it with me. That they dont give credit for things like that bla bla bla. (WHO ASKED FOR CREDIT?). Then one of the Spanish butchers opens some fridge door and gives me my bag. I thank him and head to the door to leave. The young butcher still has the nerve to come tell me that I should not forget things and that if someone had taken the bag they couldnt do anything bla bla bla...I just told him a few things and left so I didnt have to loose too much my temper in front of my baby daughter.My conclusion is that they were trying to scam me. Trying to scam a woman out of 2 steaks and chicken for her baby. Shame on you! (This place was suggested to me by the neighborhood fish store that I love. I will tell them what happen next time I go buy fish)
Mistakenly I decide to pick up some meats,In April 8,2020.I was in shock,only 1 person behind the counter wearing a mask,everyone else were talking and spreading Hopefully nothing bad,while cutting the meats,I called spoke to the manager he was in the defense,I do have a video of his denial,his reaction make me post this review,VERY BAD TIME TO BE CARELESS
Horrible customer service the non documented employees have no respect for anyone. This place is infested cockroaches and insects.
Great food, great service, bilingual employees
Worst business ever.