I had the best experience ever. Neil took his time and explained everything in detail and answered all my questions. The paperwork part and license plates been been very smooth. After signing all papers he went with us to the car and explained all the features the car has, this was amazing. (You could tell this man loves what he is doing). Anytime I would buy or lease a car again.When you have any questions, just give them a call and ask for Neil, you will not regret it.

Best car buying experience ever. Couldnt have sketched out a better experience. Worked with Roman. Wanted to buy a jeep and fell in love with one on the showroom floor. Spoke with Roman told him what I wanted to pay and terms Id be comfortable with, discussed options. He called me 20mins after I left with everything worked out exceeding my expectations. With a very small window I went in and completed the application, approval process was very fast. He said he just goes with 1 lender so your information isnt scattered, he goes with the lender who tends to have the best terms. On delivery day I told him I had a1hr window from work, he said it would take 10mins. Again everything was good to go I was in and out in 30mins...20 of which was chit-chat. Couldnt be happier with my experience and 21 Wrangler.

2-3 weeks ago I had my 2021 Jeep Wrangler serviced at this location for a simple oil change only! My vehicle now has the engine light, oil light and auto start light on and will not turn off. The car is now rattling as well as shaking. I also can not accelerate the car now and do not feel safe driving this car at all. I contacted this service center in regards to scheduling an appointment today and a representative confirmed he was able to get me in this week Wednesday because this was an emergency, only to get a callback from another representative a few minutes later informing me that the previous representative made a mistake and this appointment was not confirmed nor any longer available after I requested to take the day off of work for this service.I have spoken with numerous representatives who unfortunately can not help me because they simply do not have a sooner appointment available or do not know what to do or who to turn to for assistance with this issue. On 11/1/2021 my car completely shut off on me causing me to find a local mechanic who informed me that the car had 0 oil in it. The oil change Jeep Fiat service center supposedly claimed to perform never actually occurred causing my car to now have engine failure and sensor issues. I am currently still waiting for a Tow truck and Jeep Fiat Manhattan Service Center have yet to reach out to me in response to this matter. This service center is very unprofessional, unethical and not helpful at all.

I brought my car, 2015 Fiat 500 to your dealership for service lastweek, customer # 1396xx. The service adviser called me to inform methat the technician needed to perform a 4 hours tear-down ($745) todiagnose the problem and I agreed to it. Later the adviser Frankinformed me that I need a cylinder head replacement and will cost me$6400 for the service. A day later, I decided I would not perform thehead replacement and wish to take the car to another shop for repair.I asked Frank what was going to happen if I would like to take itsomewhere else and he told me the car will return to me in thecondition I brought it in.Yesterday, I went to your dealership to pick up the car and paid thediagnostic fee. I drove it a few miles to another shop. When I openedthe hoop, I was surprised to find out that the engine cover and airboxwere missing. The screws holding one of the ignition coils wereloosely attached and a few screws are missing, see photos below. Thisis not the condition I brought it to your dealership and the car is nocondition to be driven. The least I can expect from your serviceadviser is to tell me I should not drive the car. I found this is veryirresponsible on your part, and am very disappointed in your service.I attempted to write to the management by email but the email addresses posted on their website are invalid, very frustrated.

I have been a Manhattan Jeep customer for over 25 years. I always choose to have my Jeep’s serviced by them because I can depend on the repair and or service being done right. My service advisor Nelson kept me informed throughout the process and provided excellent service. As always I am a very happy customer.

My experience with Chrysler Dodge Jeep Ram FIAT in Manhattan has always been great. Francis has always showed great professionalism and a level of courtesy which goes above and beyond. I would highly recommend anyone to this service department as they have always treated me in the highest regards.

Fast Professional service.My Service contact Nelson always kept me updated and was very quick about getting me answers when I had questions about the details of the repairs.Above all he kept to his word about the completion time of the repairs.Excellent experience thanks to Nelsons Professionalism.This is the CHRYSLER Maserati dealership located at 54th St. & 12th Avenue just off the West Side highway. (Heading North)

Upon entering with my vehicle, I was actually surprised to see employees ready to help. Even though there were a few cars in front of me I was out in a few minutes with promise of knowing whats wrong and given a estimate on time of completion later on that day.My vehicle was well taken care of and was returned in a timely manner without exorbitant fees or adage.Best place in New York. Yes it is!

The staff was personable and efficient. My vehicle was ready a day earlier than the initial estimated length of time, which I greatly appreciated. My only question is Does your dealership offer courtesy cars for the duration of service visits that require the vehicles be kept overnight and beyond?

I cannot say enough how much this Jeep experience has surpassed my expectations and I tell everyone I can. Giorgio, my sales professional at the Manhattan dealership, still checks in and answered an email about a service issue - 1 year after the sale! Plus, I really love my Compass, such a great size SUV. Recommend with 5 stars plus⭐⭐⭐⭐⭐⭐

This is probably my best dealership experience in a number of years, everyone was super helpful and friendly, the salesperson lynch, the manager and the finance person I really got excellent service from all of them and I highly recommend this dealership for anyone looking for a jeep Chrysler vehicle.

This was by far the best car shopping experience I have ever had. Giorgio helped me from start to finish and helped me select a 2020 Jeep Wrangler Rubicon. In the epicenter of a global health pandemic I was able to get the car I wanted in less than 24 hours. Rachel in financing got me a great deal and recommended a warranty package that fit my needs. Frank a manager there was cool as could be. Great experience. Great people. I cannot recommend them enough.

A lot of mixed information. If you want a car ask to speak to a manager so you get the right info. Customer service wasnt great either. I arrived to my scheduled appointment for purchase to have sale associates look at me as if I interrupted their day. Not sure if I was being profiled.. I thought they would have known that I was a serious buyer after all the phone conversations we had before the appointment. Sales associate was only able to print out paperwork and couldnt help much because the manager wasnt around... This could have been done over the phone.

I was turned away from Chrysler Dodge Jeep in Yonkers over the phone because the guy said there’s nothing we can do for you. He was EXTREMELY rude and I’ve never felt so disrespected in my life. I ended up coming to Chrysler Dodge Jeep Manhattan the next day, and left out with a brand new 2021 Jeep Grand Cherokee Limited. Giorgio was amazing. He helped us every step of the way and he helped me get the best price for what I could afford. I felt comfortable and welcomed here. I LOVE my car and I will definitely recommend.

Best experience! Giorgio provided me with the best and professional service! Fully recommend!

Giorgio was very helpful from beginning to end. He showed me all the vehicles I was interested in and made my decision much easier. I went in to look at a used car and ended up leasing a brand new and fully loaded Grand Cherokee. I highly recommend him. The best salesman I’ve met. Thank you, sir!!

Service was efficient and friendly. Service representative, Steve was great. Scheduling was easy. The only complaint I have is that the valet who brings your car after check out mysteriously disappeared without explanation. It was quickly rectified.

I would recommend this dealer to everyone! I dealt with Joshua, who was great! I met his boss as well as the financial manager plus everyone we dealt with, were all equally as pleasant and helpful. A really nice environment to shop for a vehicle. Highly recommended!

My experience at this dealership was amazing. Lynch and Matthew were terrific and extremely professional. The entire experience was the most pleasant I have ever had compared to any other dealerships I’ve been to. Thank you Lynch & Team!

Have always had my cars warranty work done here. They always get the work done right and quick. Francis Shanley did a lot to get my car back to me quickly under trying circumstances and came through. Even though it took a little longer than usual, the job was done right and safely. Thanks, Frank.

When I pulled in, I noticed how friendly and careful the guy was when accepting my jeep. When I got to the desk and started speaking Stephen. He was very friendly and informative with everything. He called me before with what needed to get done on my jeep, told me the price. He called me way ahead of the expected time he said my jeep would be done. I liked how I received the link to pay for my bill before arriving to the dealership. That made my pick up an easy process, just grab the invoice and walked right out to pick up my jeep. Which got a free wash, I like my jeep when it’s cleaned, lol. I will be going back to this dealership again!

We couldn’t be any happier with our purchase. When we first walked in we didn’t know what to expect since it was our first car purchase. That was until we met David Polson. He worked with us and gave us the information we needed, credit score, finance, best options to go for and some more! He made sure we left out of there with an amazing and secure purchase. With low monthly payments and a great deal of knowledge. He was so relaxed and made us feel so comfortable. It’s been 2 and half months since we purchase our 1st car and we haven’t had any issues at all. Thank you David we are DEFINITELY coming back. ☺️

All of them were very professional, helpful and didn’t waste any time I was able to pick up my car the very same day. The complimentary wash of my car was much appreciated.

A wonderful gentleman named Francis helped way more than he had time for and with the month I was having he made every effort to get me outta there. 🙌🙌🙌 Francis thank you brother.. mom and baby are doing great !!

Service was pro all the way. Diagnostic revealed a few things I hadnt anticipated. Got a call, discussed with Francis and the work began. They were up front about time issues what with Covid etc. They had the car ready before I expected.More professional than the Brooklyn dealership which denied me service.What a pleasure dealing with Manhattan.

I am currently awaiting no less than 8 calls back I was told I would be getting from the service department at this dealership. The manager gave me his personal cell # and it turns out that was just another place to not return calls from. Strongly recommend avoiding if you value communication with your vehicle service team.

Frank was the service agent that took care of me. He went out of his way to be helpful and get answers that I needed very quickly. From the concierge that welcomed me into the service department, to the technician that called me.Everybody was eager to help. Great service great training thank you

We had an amazing experience at Jeep Manhattan. Our salesman Moses was very nice, patient, professional, and knowledgable. He walked us through the process and explained every step. He got us the car we wanted and we were very satisfied with our purchase. I highly recommend Jeep Manhattan, amazing staff!!

Best experience with Roman Lozovsky!Bought a unique jeep to my like, closed the deal same day and got delivery to my home the next day!Service like no other.Roman stayed behind and fulfilled all his commitments, always available to help with any concern and issue.I’m totally recommend him to anyone who’s looking for utmost customer service experience!

I purchased my 2017 Jeep Cherokee at this dealership just a few days ago. I was very happy with the customer service that i received from Jesus. He was informative, efficient and very helpful throughout the whole process. I would absolutely recommend this dealership to anyone looking for a vehicle.

I got my Jeep Wrangler serviced at Chrysler Dodge Jeep Ram Manhattan and they did a great job. They were finished with the work ahead of schedule and communicated with me throughout the process.

Nelson kept me up to date on the status of my car and all my issues were successfully addressed. Thanks Nelson!

They have great customer service all around. From the initial phone call, the moment you walk in the door, to selecting the car you want, closing the deal and driving off the lot. Even provided me with some balloons because they knew it was my bday!

This past week I had been shopping for a new Grand Cherokee for my wife. I reached out to a few dealers local and not so local that had the Jeep limited X that she wanted. Manhattan Jeep Chrysler got back to us and I was in contact with Joshua Marquez. Joshua was great from the start, he listened to our needs and got us a good deal. He had great communication with me throughout the process. He return all my calls quickly and answered all the questioned I had. This smooth process seemed to good to be true but even when we picked up the truck on Saturday it was painless. We arrived at the dealership and were driving out within the hour. They took our lease return as well. To be honest I didn’t expect to drive to Manhattan to buy a Jeep but they had what we were looking for at a great deal and service was top notch. Thanks again Joshua

These guys are great . Fast Friendly & Super Efficient.No Lack Of Communication. Very Speedy Service .

I had such an amazing experience thanks to Giorgio. He helped with every aspect of this purchase which including find me the best rate for financing and insurance coverage. As a first time car buyer I greatly appreciated his attention to detail and explanation of car features. I would definitely recommend coming here for your vehicle purchase and make sure to ask for Giorgio

I recently took my Jeep for service at Manhattan Jeep Chrysler Dodge and it was a good experience. Service advisor Lamas Daniel was very attentive in recording concerns that I had and diligently process work done in a timely fashion. Test drove the Jeep must have been fun as I noticed upon delivery things in the trunks were in disarray... Lol. Without a doubt, nevertheless, I would recommend Manhattan Jeep to anyone, including friends and family.Kudos to Manhattan Jeep Chrysler Service team

JASON, a service manager, called me each day to update me on the progress of my Wranglers diagnostic tests. (Brake light inexplicably came on) The car was waiting for me when I went to collect it, receptionist was friendly and helpful. I would add that due to inventory I bought my car at another Jeep dealer- nonetheless Jason took my car asap. I tried Service at the dealer in Southampton while my car was out east and the dealer told me I would have to wait 1 MONTH to get an appointment because I didnt buy the car from him. I will be writing that review next

My last five vehicles have been Chryslers. I like the style, roominess, user friendliness and affordable maintenance of their cars and I’m partial to American made vehicles. My experiences have been that American cars are often better made and more easily serviceable. All Chrysler dealerships and their service departments (save one in Queens, NY) that I’ve dealt with, have been friendly and professional. This is important to me because I’m one of those people who views their vehicle as an extension of themselves! My car is my baby. My vehicle was having transmission problems when I was away from my home dealership. I took a chance and took my car to Manhattan Chrysler. The service I received was excellent. Every one of the staff was personable, responsive and courteous, from the receptionist Stephanie to the Service Advisor Stephen and also the servicemen, detailers and valet parkers. When relaying messages Stephanie was pleasant and good natured. When interacting with Stephen he was very professional but also a cool guy and good listener. He worked diligently and expeditiously. His interactions with Chrysler Headquarters resulted in the full replacement of my faulty transmission and in short order I had my baby back! Simply the best team.

I had a painless interaction with Chrysler Dodge Jeep Ram FIAT Manhattan. Stephen took care of me and got me back on the road very quickly. However, Chrysler roadside repair was a disaster. The automated system and lack of interest from various operators was beyond frustrating. Next time I’m going straight to the service center

Solid help and they were able to fix the recalls on my Jeep. Took a while because there aren’t any dealer shops on Manhattan. Took 20 minutes for the guys to find my car in the shop for me to leave after I paid but all the work seems to be high quality.

Lynch was helpful. But the car I had purchased into thinking was “certified pre owned” came with a crack on the windshield and the lift gate strut needs to be replaced soon and 2 dead key fobs. Not happy with the dismissive service I received from this dealership and will contact jeep corporate since I received no response to my concerns with the vehicle.

Had my car serviced for its 30k. Stephen was amazing. Super helpful. Extremely knowledgeable and great at communicating in a reasonable timeline. He absolutely gets 5 stars!On the other end of that....the service is extremely expensive and if I could, I would go somewhere else to save $500-$600.When I purchase a new vehicle, it won’t be from this dealership. I was preapproved for the financing at a very reasonable rate and yet the salesman decided to try to get another financer which really impacted my credit score. Also, the car was listed through my finance company at $3000 less than what they charged me. In general I feel like they take advantage of anybody they can and the only bright light was Stephen.I actually avoided going for service because the last time I went, I needed a tire replacement and what they were going to charge me for a single tire, I was able to get 4 brand new tires at Firestone.

Robert Cuevas was my sales guy, nothing but good I have to say about him. Since the moment I called the dealer from Massachusetts to the pick up date, he was extremely friendly, professional and he made the impossible possible. I highly recommended this dealer. Everyone that I dealt with was super nice. Thank you so much Manhattan Jeep 💕💕 loving my Renegade!!

Goes without saying whenever I leave my Jeep at this location I go about my day confident and relieved that whatever issue I dropped it off for will be resolved & in an expeditious manner. Sincerely grateful for the Mopar team on 55th St

Every time I bring my 2012 Challenger in Im reminded of the limitations of my local mechanic. Dan answered my many questions with professional knowledge. I mechanics that serviced my car even found a key fob that had been missing for over a year. AMAZING.

I had a great experience buying a Jeep Grand Cherokee. I would recommend their services to others and would buy from them again in the future. Roman was very professional and helpful. He made the buying process very quick and efficient.

This is the second truck we bought from Manhattan, and both times were great experiences. They worked hard for our business without being pushy.Our salesman, Jesus, was a pleasure to work with and made the buying process enjoyable. Would highly recommend!

The service center at Maserati Manhattan is absolutely excellent. They may have a small footprint in the US vs. some of the larger car manufacturers but they treat the owners as royalty. Their service and attentiveness is exceptional. They work very hard to make sure the customer is always happy and satisfied. I make a special note to the efforts of Dan in service, who went above and beyond for me and met all of my requests promptly and accurately. Cheers Dan and Gordon for always being of such great help and support.

Wonderful experience. Quick and easy. Frank the manager and Lynch the salesman did an amazing job. Got me into the perfect car with very little hassle or issues. Will be recommending friends and family to visit this Jeep dealer to do business with.

David Polson was great, he assisted me every step of the way, was honest about pricing and straight forward about what we could do. He was patient and gave me the opportunity to choose what option was best for me. Rachel assisted me with finalizing the financial paperwork and provided me with clear details on the entire leasing process. Thanks again. Def a 10/10 experience.

Getting a new Jeep Grand Cherokee from a very professional salesperson, Robert Cuevas. The car is great!!

I came in looking for a car and now I’m leaving with a car and excellent service. I highly recommend to ask for Jesus he is the best of the best. Jesus helped my wife and I find a car for us. He was very professional and friendly. We honestly could not ask for more. We felt welcomed and excited. Thank you Jesus for everything, we will definitely come back again.

By far this was the best car shopping experience I ever had. I just purchased my new vehicle last Friday. The moment you stepped in to the dealership everyone there was very friendly. I have to give a big shout out to Patrick the sales advisor and Frank the Sales manager who helped me get into my new vehicle. They were both very friendly, very attentive and very professional. Everything got done is timely and efficient matter. I would recommend anyone who is looking for a new vehicle to come here. Great overall experience. I wish all of my future car buying experiences are like this one.

Ive been bringing my car in for service for many years at jeep Chrysler, and your representative Frank Shanley has always been a pleasant site to see. He has always been corgile and helpful.You have a real asset in your company. Keep it going 👍

Nelson and Francis are top notch advisers who will take care of you and your car. Thanks Stellantis Chrysler Dodge Jeep Ram FIAT of Manhattan!

Steve was fantastic. He got back to me right away regarding what the issue was with my car. He communicated with my insurance company, very quickly, and was able to get my car up and running very quickly. Hes also a very personable guy, CDJR, is very lucky to have him.

Very clean, efficient, good customer service, comfortable waiting area with ability to get remote work done while service being done on vehicle, wait time twice under 2hrs.

Everyone at the dealership were friendly and very very helpful. They answered all my questions and made it happen for me and my family to get a car. Rachel was great handling all the financial paperwork and Roman was a great salesman who made this decision and process very smooth. Thank you guys for all the help and for getting me into my new Jeep!

I came to this dealership not expecting to buy anything. I wanted to browse around and see what options are available. Even though I was not interested in buying anything, I had a sale rep, Joshua Marquez, who was patient with me and answered all types of questions. I know that I was annoying, but he was kind and was very helpful. Turns out that I left the dealership with a brand new car! I was not expecting it, but Joshua was so good at selling me this one car that grabbed my attention. He guide me to choosing the right car, not just for me, but for my family as well. I found it cool that he knew what I was looking for since he was starting his own family. He gave his own opinion, which I appreciated, which lead me to my new family car.If anyone who is reading this and need help finding a car, go to Joshua, he will guaranteed the perfect car for you.

Was able to help me last minute check my car out and had it back to me quick.

I recently leases my first car, a Jeep Grand Cherokee, from Jeep Manhattan and I will honestly say it was a great experience!Ralph Torres was great guy, very humble, Very professional, May the process easy and effortless, answer all my questions. I got the last white Grand Cherokee hiding in the back just waiting for me. he pull the car out, Its was meant for me.Overall my experience was very good and so happy with Ralphs help in getting me my new car. Thank you the Family loves it.

Steve is always customer oriented! Communicates during the service and delivers on his commitments.

My engine light came on needed my vehicle to go out of town out of desperation I called seven other dealerships for an appointment with no luck calling Manhattan was my eight and last call the representative (I believe his name is Eric) took the call and was very accommodating gave me an appointment for the next day, got to the dealership and encountered Jason which was very pleasant explained everything to me and made sure I got my car done in a timely manner. Would definitely go back there thanks guys.

Courteous and prompt service. Stephen was prompt and polite. He worked with me to get my vehicle back on the road. I am complaining about the prices. Thats the only reason they got four stars. It did make me get an extended warranty though.

Our salesperson Roman went above and beyond to ensure our Jeep purchase was done seamlessly and to our satisfaction. Frank the Manager was great too.

Its been a while since Ive gone through this process, but Roman Lozovsky was great! I bought a 2019 Grand Jeep Cherokee Limited. I didnt feel like he was trying to sell me on anything and was patient and extremely accommodating. He made the process seamless and even allowed me to trade in my 2007 BMW 530i to include in the deal! I highly recommend him.

My first time servicing here. I’ll now use them exclusively. Jason was helpful, friendly, and was in full communication throughout. Service issue was resolved exactly as described. Whole team was professional!

Very impressive... shop was spotless and Frank my service advisor was right on the case. My last car was a Mercedes and their service did compare. My new car a fiat 124 had an electrical problem and fixed immediately and they even washed my car. Cant ask for more than that.Bravo to Fiat & Frank.Mark Braunstein

My entire car buying experience was truly a pleasurable one!! The entire Staff was amazing, showroom was so clean, warm & inviting! Every step of the way I was advised of my different options in obtaining my vehicle, the status of my vehicle leading up to taking delivery of my vehicle. My vehicle was in perfect condition and beautiful when I received it. I just want to send a big thank you to Chrysler Dodge Jeep Ram Fiat Manhattan for your professionalism!!Thank you,Christopher Dellacamera

I have been a customer at the Manhattan Fiat dealership since 2013. At that time, the service manager, Bob S., and his team were amazing. I was so very pleased. Over the years, there have been some changes in the department, and some issues with my vehicles. I had been thinking about going to a different dealership as a result.However, the last two times I had to bring my newest model in, a 2019 Abarth, I was lucky enough to deal with Stephen as my Customer Service Rep and have Rob P. as the mechanic who serviced my vehicle. I was so pleased with them on both occasions. The knowledge they had about the issues I had been dealing with, and their interpersonal skills, made me recommit to this dealership for service going forward. I am grateful.

I found the staff, especially my salesman Neil Iton to be of superior standards. Friendly, courteous & exceptionally knowledgeable of the automobiles’ mechanical and physical engineering. It was a pleasure to deal with the Manhattan dealership that was locally close to my residence. Anyone wanting a car from the Chrysler Dodge Jeep Ram Fiat dealership without traveling to other parts of New York I will give a high recommendation.

They handled my service appointment quickly and professionally. I was back on the road in under 24hrs from first contact with Manhattan CJD! I can’t ask for more than that. Definitely worth the trip into the city for a much, much better service experience.

My car needed a lot of attention. It had not been serviced in quite awhile. Francis Shanley was my Service Advisor and he was very helpful in taking off all my worries and concerns about My Fiat.

We came from out of town to purchase a jeep, and Roman was most helpful before we arrived in NYC, sending all the paperwork and guiding us through all the details. Meeting him at the dealership on 4/16/21, he was professional, friendly and most accommodating. I would definitely recommend this dealership and Roman deserves a 10

Careful with this place, they are overcharging for basic services! We took our Jeep Cherokee 2019 for a 15,000 mile review service, and they wanted to charge $1.129,00 for it, with nothing described in the invoice except $189 as a service! I googled and I figured out this service was suppose to be around $275 only!When I questioned DANIEL LAMAS the person that attendant me, he got mad with my questions and started to have a bad attitude!I simple cancelled the service and I took my car from there… they are trying to steal from clients, what make me very disappointed with Jeep!Search for prices and do not let people take advantage of you…what they certainly do in this place! Run away from this location!

I would like to give a big thank you to Roman L. for helping me and my husband purchase our new 2021 Dodge Durango. The process was smooth and easy, Roman made sure he helped in every way to ensure we were happy with our new car. He was always available with any questions or concerns we had and we would definitely recommend this dealership to others.

I had a bigger issue than what I thought I had. Brian was the service technician specialist who assisted me. Over all it was a great experience and my vehicle. Would highly recommend this dealership to all dodge, Jeep and Chrysler owners!

We have all of the work on our Jeep done at Jeep Manhattan. Always quality work. Frank has been very helpful and conscientious.

Walked into the Manhattan Jeep dealership and bought a car in 30 minutes. My salesman, Roman Lozovsky, was an excellent salesperson. Answering all my questions and not dickering over the Internet price I found in my research. Roman has been a pleasure to work with and has been quite attentive to my follow up questions since I purchased the car.

Roman Lozovsky at Chrysler Dodge Jeep in Manhattan was extremely helpful and knowledgeable to work with. I especially appreciated the fact that he went the extra mile every step of the way. He is not your typical car sales person who just wants to make the sale and then is not available once the sale has been closed. I highly recommend working with Roman. And I LOVE my new Jeep Wrangler!

Very smooth experience. I scheduled my appointment on the website, which was easy, and arrived early am. They took care of me quickly and had my Jeep ready by early afternoon. This was a smooth process with easy to work with staff. I recommend getting service done here. Also, they have a great looking Ferrari 512 TR in the showroom.

Check- in was pleasant and professional. All went downhill after this. I was told my car would be ready for pick-up in 2 days. Didntt received a call to pick up my car by the end of day two and was unable to speak with anyone who could tell me when I could pick up my car. When calling the Manhattan, 54th St office,I was not connected to the repair service and I was told the repair service was in one location and my phone call was going to a different location. I Asked to speak with a manager and was repeatedly transferred to a reception who repeated the same were in a different location response. By the third day I received a call at 6:30 pm saying even less. I returned to the 54th Street Office the following day and was equally as disappointed.I was repeatedly told the staff had quit, there was no receptionist and the representatives were now functioning as receptionist. I was finally spoke in person with someone introduced as the repair manager. I waited several days to finally speak with someone about my car.

Just purchased a 2021 2-door Jeep Wrangler and wanted to thank the Jeep dealership team and a very special shout out to Neil Iton, my sales rep. Neil made the whole experience extremely easy and gratifying. He was spot on with his recommendations, timeline, on honesty, especially for someone (me) who is very picky about what they wanted (cant stress that enough). I look forward to going back when ready for my next car!

Frank Shanley is fantastic- handled everything perfectly and assured that I was satisfied with the service I received. He is outstanding!

I had the best experience at this dealership. Neil Iton made the process easy for me. He took his time finding the right car for me. He’s patient and knowledgeable. It was a pleasure working with a professional. I will definitely go back to this dealership. Hands down I would recommend Neil Iton and this Jeep dealership to any one looking for a car. I love my new Jeep Wrangler.

Stephen in Service was great. He was prompt and delivered my Pacifica on time. They even did a complimentary hand-wash!

Awesome experience at this dealership. We worked with Roman who was very easy to work with and he helped my family pick out a car that we love. Thank you Roman!

I can finally say that bringing our car for service at Jeep Chrysler Manhattan and working with Stephen Petrowski was a great experience. Stephen was friendly, knowledgeable, and took excellent care of my husband and i and our car is running the best it has ever been. Stephen is a great asset to Jeep and we look forward to bringing our car back there and to work with Stephen again. Thanks for taking great care of us and the car. Kristina and Kenny.

All issues with the car were taken care of in a timely manner. Been working fine since.

Dealership must have new ownership. I have been coming here for years and this was by far the best experience ever. Stephen Petrowski Is a model service Advisor and I will ONLY go to him moving forward. Great experience and great customer service. Thanks for making all these positive changes to the service department

The service manager, Stephen, provided the best experience for not only myself, but for all the customers - he treats people like family, its really something quite nice. And on my visit, he provided excellent customer service - even with two colleagues calling out sick unfortunately (and the printer needed a reboot as well!). He has grace under pressure.I journeyed from NJ to Manhattan, as this shop had first available slot among all dealers next to me. The ones in NJ were two to three weeks out.Nevertheless, Stephen triaged my info, set me for same day fix, and I was in my way to work remotely from within the dealership.They had a big wide space to wait, WiFi, coffee, lounge chairs, Tv, and a high top bar with power and USB ports. I settled in and started my day.The time passed quite well and by 11, I had an update on the car - it was fixed - and they even fixed my check engine issue afterwards. I was in my 7:30 and out by 2, with a fixed truck, and a car wash to boot!Stephen went above and beyond to resolve the issue on my 2018 Jeep Grand Cherokee Limited.Id choose this service center again, even if Im across the river! A great experience

We had a great experience leasing our 2021 Jeep Compass Limited with Giorgio. He was great to work with and provided a seamless experience from start to finish. We were also impressed by Frank’s customer service and warm demeanor. Would highly recommend this dealership and working with Giorgio and Frank!

Stephen was incredibly helpful from beginning to end. I appreciate that he was able to accommodate me without an appointment and help me navigate a tricky scenario with the loaner vehicle. Thanks again. Cheers!

I was very disappointed with the quality of service and attention to detail that my service representative Dan provided. Despite confirming all of my personal details on 4 separate times to Dan, spelling out and reconfirming my phone number, home address and other details Dan continued to get it wrong. When he added a random phone number to my account and wasn’t able to reach me he said he ended up googling me and contacted someone associated to me to ask them to contact me and let them know where my car was located and that I needed to call the Jeep place back.I have never experienced something like this before from what I would think is a professional business establishment. When relaying my concerns to Dan about this he was unphased and unconcerned about it and said he does this often googling his clients so I can’t imagine how many times he gets personal client information wrong. We went through my personal details again 4 additional times and kept telling me i was living at some random address and what my phone number was which was all incorrect. I thought after telling him my correct information 4 additional times he got it all correct. I asked him to print off my records and noticed that he still added another number to my account, still had the wrong address and quoted me a price of $800 to fix my Jeep when in fact the cost came to $1700.I am so beyond displeased with this and doesn’t leave me feeling comfortable ever working with Dan again. Thankfully another Service Manager stepped in and updated all of my information correctly and removed the wrong information and apologized for Dans quality of customer service. I think Jeep needs to find another way to ensure their services reps can confirm personal information correctly and having a screen or print out provided for the client to view to ensure their information is accurate and what the exact cost of service will be would be helpful.I will only return to this location again if I am working with another rep and do not have to work with Dan again to avoid going through this stressful and disappointing experience again.

Roman is the best. We got our car very quick and very easy. Perfect service

Josh Marquez was my sales person and I couldnt have been happier with his service...he found exactly what I was looking for and gave me an amazing price! Very down to earth and not a pushy sales guy. Thanks Josh!

The service is very good except when I arrive to pick up my vehicle it takes to long for them to bring your vehicle. Waiting 45 minutes to and hour is unacceptable.

I was extremely pleased with the help I received from Jesus A. He was able to provide clear and coherent answers for all of my questions. Although I have not made the purchase yet, I was very pleased with the attention to detail and quality of customer service Jesus was able to provide. Will definitely be back to make a purchase and will recommend to friends and family.

My experience was extremely positive. My vehicle’s problem was diagnosed quickly and the repair was the same day.Steve stayed in contact with me the whole time.I would recommend this Jeep service.