Great service and very knowledgeable staff at Adorama. We are not pros, just wanted more than a cellphone camera for our trip to Alaska. Tips were clear and direct, they have lots of choices at all price points, and the salesperson even convinced us to save by buying one of their used cameras so we could have more features for the same price as brand new. Never made us feel dumb! Highly recommended.

Pretty much my go to for in person shopping and sales for gear. Always friendly people, always easy to get help and everything is here. Everything, every, thing.

Usually have decent time here never nothing outstanding but today I had worst customer service experience than any store not. Because I didn’t get my return but when I told them it’s okay I’ll take my item back the representative consistently telling me why he couldn’t do the return as he was mocking me and it truly upset me when i kept saying I’ll take it back it was like he was trying to make it worse than it was the one with mask I will probably never come back here when B&H is not to far better selection and service

Sold some used equipment to them and they gave me a fair price and quick service. All the staff I dealt with were awesome. Security guard even kept an eye on my scooter for me 👍

Their sales representatives are excellent no BS they tell you exactly what you need whats the best thing for you no sales pitch.

A great place when you’re looking for used gear as well as a Photography store that’s opened late. They have actual people that know what they’re talking about as opposed to just salesman.

Went here to get a charger for my camera. I was somewhat intimated to go in because I don’t know much about cameras, but Mike was so helpful and nice! He found me the best deal, super reasonable and I’m happy with the charger already!

Adorama sold me a gray market/recertified Dell display without any indication that the product was gray market. It shipped in a generic cardboard box with out any sort of manufacturer packaging. The display has a small line of dead pixels, and when I went to go register it with Dell for warranty service, Dell said the serial numbers were invalid and it has no warranty via Dell. I addressed this with Adorama, and they told me that the item in fact has a 1 year warranty, provided by a third party, despite Adorama’s website showing that the display is sold with a 3 year warranty from Dell.Adorama is allowing me to return the display for a refund, but imagine if I had kept it, and needed warranty service more than a year in, I’d be screwed. Both Dell and Adorama would’ve told me to take a hike. Shady business practice, maybe even fraudulent. I’ve spent close to $8000 here in the past 3 years building up my business. Not a penny more after this.

Buyers beware. Its a hassle to do returns here. And they charge restocking fees. They dont mention it on their website. I tried to return something in mint condition. The return dept staff had to call numerous supervisors to look at it. They started telling me the shipping box has holes on it so the shipping box is not in mint condition. I will definitely stay away from this retailer in the future.

Oh... Staff is really helpful and really sweet. You name it they will solve your problem ☺️

Purchased a tele photo lens, excellent service and very fast delivery

Loved the experience. Came to get lens for my Fuji and the salesman was super helpful and chill. Help me understand everything taught me some things and got me the best prices he could. A+ service

Easy place to find very good quality things

OMG 😲 totally awesome. I was able to get a 35mm wide angle lens, filters for my other 2 zoom lenses, a flash, a camera battery......all Nikon products for my Nikon D3500 camera for under $500. Excellent service and very knowledgeable. I would definitely go back to Adorama for my photography needs.👍👍

Do not send your equipment here for resale. I was quoted $1600 for a brand new lens. I was only a week out of returning it for a full refund. Once the lens was there they said it was ‘a beautiful lens’ and that they could offer me $1000. They lost a customer. You’ve been warned. Go to B&H. There’s a reason they’re #1 and not Adorama.

Received a $1000 camera when I ordered $2500 camera.I had a wedding shoot planned and was so excited to receive this camera but couldnt make it to the event because of this replacement. I lost my client. Invoice shown is SONY A7 R IV. When called to customer care, they asked bunch of questions and multiple photos of delivered item and continuous follow up they were able to find the reason,They misplaced item in my order.This is after 3 days of item delivery and continuous followup.I already paid for premium shipping. I do not recommend adorama anymore and I suggest you all to dont plan any event based on Adorama shipping date.

Will never order from this company again. Terrible communication. Placed a large order for my school district, when equipment did not arrive I tried contacting company several times before I got an email response asking for the confirmation number and tracking number....Seriously. I had the order number but this was not good enough. After two weeks they finally responded with what I ordered was no longer available and they can send me replacement options instead. AVOID! Plenty of other options.

Have been a customer for several years but recent experience was atrocious. Have had $1300 telescope package on back order since January. This week they finally contact me to allow me to take partial delivery on order which I agreed to. They they then cancelled entire order without informing me. When I call to inquire on delivery I am passed around to three different people each of whom is condescending and tell me the items are no longer available. Being courteous to a customer is expected and I am taking all my business to B&H. When they promise something they deliver on it.

No complaint, trade in always issue. Helpful and kind service especially Morris Antebi... Thanks to everyone

As soon as I walked in, a security guard started following me. I was so excited to browse and even get a new camera, but her vibe was off and her attitude was pretty unwelcoming. I left immediately after I found out that the camera filter I wanted was not in stock. I wanted to browse for a new camera as well, but because of the security, I just left. Maybe train them not to be rude.

I had arranged to buy a $4,000 item from this company. I was told - after being given a price quote and that the return policy was thirty days - that the return policy for me was 14 days. I asked for clarification and was told it was because I had returned defective product to them before. I dont think this is actually legal for them to do, but at minimum it is not the mark of a company that I ever wish to deal with. I told them this and now I am telling you, so that you might find a more ethical company to buy from. I can see from the dozens of one star reviews posted here that I am unfortunately not alone.

Eli is amazing. I shop here because of the great customer service from the whole team. When I stop into Adorama, Eli is my first choice every time to help me find solutions. Ive been shopping at Adorama for almost the last 8 years. I love this place.

They always have what youre looking for and always throw in bundles for a bargain!

Great photography shop with great prices. Have been using this place forever. More convenient location than B&H.

Absolutely amazing, customer service from everyone even the security guard. They have no problem answering any questions you have and is willing to find someone who is more experience in what your looking for. Wish every store was this organized and humble.

Drew A was extremely helpful in finding what I needed, went the extra mile in ringing me up and sorting through items. The prices on used products are amazing, especially compared to most preused electronics retailers.

It was pretty good. Selection was somewhat limited and staff was helpful enough

Ordered an item for store pick up next day, never arrived. Long wait to have the delivery method changed. Trying to get help from someone at store to buy tripod - impossible. Small location and selection, better go to BH photo.

They took my money!!!Whyyyyyyyyyyyyy? Such good products, such good prices.Give them all the money.

I want an FP-90X or Kawaii NV5S. But I wish to play before I purchase. Do you have them?

I had some issues at first but Adorama helped and resolved the issue quickly and efficiently. I shall consider Adorama in the future for all of my companys production equipment. I am pleased with my experience with the 24-70mm f2.8 GM and will recommend others to Adorama and Sony film production equipment. The UV filter functions well.

Best place to buy and even trade your pro video and camera gears

This is my first review and the worst shopping experience I have ever encountered. Three days ago, I purchased an order at the eBay store of adorama, which was a seemingly good deal. Today I received the express and found that the store had secretly replaced the lens. My order was originally an FE24-70mm f/2.8 GM lens, but it was replaced with a cheaper lens, which is completely different from the description in their shop. They also modified the description column, but they didnt even change the picture, which is so funny. Its totally wasting customers time, without even the most basic respect. Even without checking or notifying customers of such problems before shipment, they choose to ship directly. You should not deceive customers who trust you so much. I will never go to this store to buy again. This is the worst shop I have ever seen.

I ordered an item from the company on Amazon in April 2020 and the tracking number showed it was delivered but I never received it. I provided receipt proof to the company that I was not home at the time of delivery and I could not have been home for the UPS delivery driver to check my ID or get my signature. Despite the proof and verification I sent to the company, they did not believe me. I opened a Lost Package Claim with UPS and they have finalized their investigation that the package was indeed lost and a claim was issued. I emailed their customer service on May 19 to tell them the claim was approved yet on their reply, they said it was denied! How is that possible!??! I even provided a screenshot and they said it was denied!All Ive been asking if for a refund and they wont give it to me, even though I provided proof from UPS that the package was lost and the claim was approved. Ive called their customer service number 13 times this week and was told their claims rep will call back. Ive asked for supervisors to call me back and they never do. Do not do business with them. If you have any issues with an order, theyd rather not deal with you and keep your money.Look at the attached images and you will see my call history with their company. They even told me to call back by 4pm but by that time, theyre already closed. They do not want to deal with customers.As of today, I have filed complaints to the Better Business Bureau, NY Attorney Generals Office, City of New York Department of Customer Affairs, as well as New York State Department of StateDivision of Consumer Protection. This process has been ridiculous and I hope these complaints speed up their process and actually follow through on their words.

Mostly unpleasant experience in this tiny space; rude workers and managers. Do not buy anything there; go buy at B&H the big and superb store in every way, instead. B&H has many many items, honest, sincere, and they take care of you/Customers with respect way way much better. Oh, only one old male worker in the waiting line before casher, was super kind.. thats all among other cold rude mannered workers.

Adorama my second home away from home! The go to place for all your photo & electronic gear & accessories. And their used equipment is excellent! For the pro or the hobbyist this is the place to visit!!! :-)))

Won’t be purchasing items from this store ever again. Jamo speakers came damaged, didn’t offer to overnight me another set at all, had to take off work once to be here for the items, shipping center failed to protect them or care, now i get to set around waiting for the UPS guy to come pick them up on my day off. Finally called to cancel the order and not have them send me out another set, didn’t offer me any other options. Wouldn’t overnight me another set or give a discount for the inconvenience they were just more than happy to cancel it. Not the level of customer service you’d except when spending over $700 with a company. Shipping speakers in the original boxes and not putting them into other big boxes with packing peanuts to protect them isn’t just standard procedure?, of course they will be damaged upon arrival! You never cared to to protect them! I have posted pictures under my this review of the carelessness of this company.Edit: finally company got back to me and overnighted my order speakers still were shipped in OEM boxes no protection. Even after it was requested. They did come just like new but I believe that do to overnight shipping high standards and less places the boxes are traveling through. Was huge pain of non stop phone calls with this company to accomplish anything at all. Order 5/21 finally got my order 6/3. Doubt I’d buy from the again. To much hassle.

I should have looked at the bad comments first. My camera has been sent since july 27 they recieved for trade on august 2nd. It takes 5 to 7 days for a quote. They passed the date, once I emailed them. They just kept passing me to different representatives. It took almost 2 weeks to get a quote. Now I decided to take the camera back guess what. It has taken now nore than a week to send me my camera back. Definitely shady. Luckily for me I can send my camera to fujifilm hopefully they can tell me if it has been tampered with. Be careful trying to sell your equipment with adorama. Make sure you check it for defects if they ever send you your own personal belongs back to you. Terrible experience, frank brown and jack gold were 2 of the representatives i had to deal with. There was one more. Take your valuable gear and send it somewhere where it will be treated as such.

Came here for an event! The store was well-lit, clean, well organized, and the staff and security were very helpful.

Great customer service and was willing to help at anytime

OMG! Great service! They didnt have exactly what I was seeking, but their Great Customer Service and Informative Agents did a marvelous job at getting me something 97% close to what I was after, and that was fabulous because I actually ended up liking it more than what I initially wanted! And I also got a bunch of expensive stuffs for freeeeeeee!!! I dont know about yall, but when I hear FREE, my heart skips a beat! 🥰

Visited the store last weekend after black Friday and Cyber Monday sale and luckily they still have the sale of almost the gadget that i wanted to buy and stocks were still available! They do have the most recent camera models of most brands, equipments, lighting and even audio and much much more.And thanks a bunches to Federik who went above and beyond to answer my questions, give comparisons, did some research and help me decide which is the best bang for my buck! He even asked his supervisor if there was more price deals on the items, and sure enough got more!Bought some gadgets like DJI Mavic Pro 2 drone, 150-600mm lens, Gopro 8 and will be back for more!

DO NOT TRUST THIS COMPANY. They lost (stole?) a $4000 piece of equipment. They’ve been “looking into it” for months. Every time I call, they rush to get me off the phone with zero follow up. Spend the extra few bucks and shop at B&H.

The shipping box was a bit dented/crushed, but thankfully the contents of the box were in perfect condition. Extremely happy with my purchase from Adorama, loved that I was able to get way more extras for a small price bump, than what I could find from other online camera stores. I will be coming back for similar deals!

I spend way to much money there hahahahah. But hey YOLO

Love it! From the experiences staff, to the variety of toys, coupled with the efficiency of their flow. I love it!!! 💪🏾💪🏾💪🏾

Great experience over the last 4years dealing with Adorama. I have bought new items and dealt with William and Angel in the trade-in dept. they have worked with me flawlessly and have gotten me the most competitive and best trade in prices available.Great experience all around!

Great store, knowledgeable staff. Will set me up with the Sony a7s iii and zoom lens, plus he recommended a couple of great filters. Alex put together a gimbal package thats turned out to be great, and Angel and Chris aided me in trading in my older gear. Everything at a fair price and much easier to learn answers to my questions than at the gigantic store across town. Already getting some terrific photos and vids with a monster camera Ill grow into over time.

Operating hours are incorrect! They were closed at 27 September 2021 :’/ waste a lot of time to reach them.

Printique is the photo printing part of Adorama. I had a rush job for an Exhibition, and Printique came through! The images came out perfect! I have used them in the past and will continue to use them.

Ordered a camera, two lenses, and some accessories on a friday night. Called in Monday morning to change the shipping to next day since I needed the camera sooner than anticipated. They told me theyd put a rush on the order for me. Turns out they partial shipped the order. Today I received one lens and the accessories, but not the camera? Ya know, the important part. Apparently the camera and the other lens is shipping out today and will be here tomorrow. But at that point, why did I pay for next day..?

Professional selection of digital equipments for video - photographers. Safe and clean.

Truly TOP NOTCH service. I ordered the Sony 70-200 GM lens. There was a $200 holiday discount and it came with A BUNCH of goodies. The support people were amazing. I was flipflopping between 2 different packages that were the same price. I changed my order twice (I know, pretty annoying). They were patient with me and handled my order with care. One of the filters were out of stock so the representative upgraded my filter FOR FREE. He also asked me why I wanted the other filters on my list. He told me what I was looking at was a downgrade and advised that I save my money. Usually sales reps let you buy it then figure it out.Im happy with both the product and the experience.Thank you Adorama!

Service has declined notably. Sent a used item to trade since i do not feel comfortable yet coming into the store. Acknowledged receipt of it but in over a week no store credit toward purchase. Did not respond to multiple emails or phone call. There are much better alternatives and remember, the price on most gear is the same everywhere due to manufacturer agreements. And a lousy store with minimal display. All in all, a redundant business which would not be missed if it disappeared.

Adorama has questionable quality control and poor customer service. I purchased software from them and after waiting several months for it to be in stock... they conveniently sent me the wrong version. It happens (I guess), but they REFUSED to accept the return and replace it with the correct version. This has resulted in an ongoing credit card dispute for an issue they created. I no longer will do business with them due to the lack of accountability and professionalism. When I order something, I want to receive it as purchased and if a mistake is made; fix it!

Did an online order for a used lens. Lens arrived quickly and I swear this must be a new lens. It came in the original packaging with all the accessories a new lens would come with. There is not a scratch on the lens or housing. The zoom is even still stiff just like a brand new lens normally is. I am very impressed and will purchase my used lenses from here going forward.

Always buy Adorama if prices are similar or better than elsewhere. They offered FREE tutorials on YouTube and I returned the favor by shopping first at their store. I have purchased a used D810, a 300mmf/4 lens, as well as filters, batteries, charges, etc.

Morris and Alex helped me tremendously yesterday. They has answers to all of my very specific questions. Thanks again!

William R. helped me find the perfect lens for my needs. Very knowledgeable man. First time shopping at Adorama, would definately visit this store again

You can trust that you will get the best product at the best price. You can also trust that they will get your delivery there on time and do all they can to make sure. They do a great job of explaining your product options (and sales). I purchased over the phone and was thrilled with everything!

Friendly staff and super helpful finding a good camera ! They have a wide variety of brands and products!!

I bought a Macbook by the web, but when I went to pick up the product in the store they told me that the product was not there, directly they canceled the order, I am very upset with the store because I thought it was safer and more serious.

Do not buy here! Especially do not waste extra funds on a warranty extension! Cable to brand new camera defective. Despite even paying extra for an extended warranty, all you get is a snotty response with the manufacturers phone-number. This will be my first and last experience with ADORAMA!

This place falsely advertises prices and they bait and switch. Cannot be trusted.

12.24.17 - stopped in to play with the Canon 6D because Im shopping for a used DSLR with the best value for now. Its been about 20 years since I last shopped at Adorama when I used to get my paper. Pauly was my guy to go to until he retired and he was ALWAYS a supportive gentlemen and helped me as a kid get comfortable with spending my money and experimenting with new materials.Unfortunately, on Christmas Eve the person I spoke to briefly was very brief and to the point. Although I appreciate the no-BS-salesmanship style, I missed Pauly even more because he took the time to get to know me when it was busy or slow. My mistake was going in there with the expectation of meeting someone who would be helpful and interesting in getting to know why I was in their store shopping, instead of telling me what I wanted to know and then shutting off.Ill most likely buy what I want from Adorama since they seem to have the best value, but itll take a lot more time and effort on my part to connect with someone there or itll happen after I drop a 2 to 3 Gs.

I tried buying a printer months ago at the height of the pandemic. Adorama advertised it online and but it wasn’t in stock. That’s not too surprising, other companies do that, so I figured I would wait it out. Lots of people are buying printers. Today I got an email with subject line stating that my card was declined. When I called customer service, the adorama representative told me it wasn’t that my card has been declined, it was that Adorama no longer had authorization to use my card after all these months. I canceled. I’m done.

$20 credit canceled for no good reason. I received a $20 credit from Adorama and placed a backorder with them using the credit. After over six months of no updates, I canceled the backorder. Adorama then said that I could not use the $20 credit because too much time had passed without a qualifying purchase, which of course was caused by the fact that they were never able to fulfill the backorder I had placed.

I was very happy with the service. I was shown different options and decided on what was best suited for my needs. I would highly recommend this store to anyone in the area.

UPDATE:They have since tried to make it right. We ended up compromising on a discount to accommodate for the damage. In my opinion, still not enough to make up for the significant damage or the time lost dealing with this nightmare. Hence the update to 3 stars.Orig review:The second worst customer service I have ever experienced. Lied about condition of a monitor they sold me on eBay, had me send it back before sending me a replacement, so I had to rent one in the meantime. Then, took forever to get me a replacement and in the process made me fill out a bunch of paperwork that had nothing to do with them since I bought it through eBay!!!! Super sketchy, HUGE waste of time. Very unprofessional. Definitely go to B&H for purchases. No BS there. Hell, id rather go ANYWHERE than here.

DO NOT TRUST THIS COMPANY! Ordered a printer back in November 2020, haven’t seen it. Been getting the run around. Multiple emails/calls. Only one reply and they said they can’t refund me. So send me my printer!!! Horrible customer service. Give me back my money!!! Terrible company.

Absolute nightmare. I needed an item before a trip out of the country. I ordered it a few days before x-mas and it said it would arrive in 2-3 business days. After 7 days, still no shipping confirmation, so I request a cancellation as I will not receive the item in time. I get a reply with shipping details, saying it will go out sometime later that day. I call Adorama customer support immediately and they tell me they cant cancel, as the product is already out. However, they can flag it to be returned by UPS and once it is returned I will get my refund. Thats fine, until the next day when I get an email saying I can no longer be refunded as UPS has delivered my package. So not I am out of the country, without the product, and I need to have a friend grab the package and pay return shipping. Super unprofessional business. I will NEVER shop here again & will be reporting to Better Business Bureau.

Ordered on January 9, received on January 11. Item itself was perfect, although the packaging was damaged (see photo). C-stands are pretty robust so it didnt matter that it was poking through a big hole in the box. I really like Kupo stands, especially how easy it is to collapse the turtle base for transportation. Easier to take down and set up than the alternatives. Very secure clamping on the riser.

I took a chance and bought two used Canon camera accessories. The flash battery pack was literally 15% of the cost new. The flash, which is the newest model of the series from Canon was about 40% of retail price. My expectations were low for the battery pack and medium for the flash based on grading from the seller. Well, let me tell you, they both look and function like they are brand new. The flash even came in the original box with the accessories still in the factory packing. They work flawlessly. In addition, the package arrived three days earlier than promised.

Attempted to order a German made Leica lens, luckily I checked the note with the shipping information because it clearly stated they were actually sending me the Portuguese version, which was worth several hundred dollars less. Took a lot of back and forth but ended up getting it fixed (3 days after I originally placed the order that I paid for overnight shipping on). And to beat it all I still didn’t end up with the finish I preferred but I was honestly just tired of fighting about it. Felt like a hassle for such a high price item, and honestly also like a bait and switch on Adorama’s part, when the listing clearly had a Made in Germany lens on it. I used to highly recommend them but I think I’ll be taking my business elsewhere from now on, especially for any higher dollar items like cameras or lenses.

I dont shop at Adorama very often but when I do 60% it is a pretty good experience. However, yesterday I had Ordered a DZO Pictor Zoom 20-55mm lens for store pickup @11:30am for the following day and when the day came it was not at the store and I was told by joy that the truck did not pick me item up to be transferred to the store that day. I tried to see if there was someone else I can speak to online, it was joy AGAIN online as well. I prefer B&H because I have NEVER had a bad experience with them but maybe when I buy expensive things I should stick to B&H.

I recently bought a 2019 MacBook off this site. The price was incredible and I was super excited to get it. I got same day shipping and had to wait over the weekend. This isn’t unusual and I didn’t mind. However when I received the laptop, it didn’t turn on. I called Adorama and they informed me it was rated X and did not turn on. On the original listing, there was no indication of this. They also told me since it was sold for parts, I can not return it. There goes $800 down the drain. They really need to be more clear about the condition of what’s being sold.

If you enjoy waiting for months on end for your order and than it comes incomplete this is the place for you.Worse than B and H which I thought was impossible. But trust me you are better off there than trying to beg them to send you what you need in March after you placed and order at the end of November.

I have bought from Adorama for years & fully trusted them, until this week. I discovered the lens I just purchased was a gray market lens (i.e., no warranty, non valid USA version)!! I understand that these are less expensive, and if they had advertised it as such and I purchased it, then no problem, but that wasnt the case. What they advertised and what I received were completely different items. Tamron website and other sources clearly state that if the Box top does not have the warranty Hologram, then it is a grey market lens.I contacted customer support, whose only response is basically... sorry you were not satisfied with the item, you can return it since its within time period. Really? Thats how you respond to fraud? obviously, I will be returning this, along with the d850 I just purchased, along with everything else.Considering the lens is over $500, and what was sold to me was different than what was advertised, technically this is considered a felony, if I decide to press charges. Still deciding. Buyer beware!

I would give them an extra star if I could. Ive bought a lot of stuff from them over the years. Quite a few used items too. Customer service is top notch. Their sales folks know their stuff and have never tried to push anything. They can recall information about obscure parts off the top of their head. Ive never set foot in the store and have always ordered stuff to Colorado and Oregon. Packaging and shipping have been top notch. Always shipped promptly and usually free on many items.Heres an example of the all-round excellent service they offered me. I bought a big heavy lens (used) from them. They shipped it to me in a large box with some sort of custom foam enclosure thing to protect the lens. The lens was like new and I paid much less than it costs new. I did not receive the foot which was not part of the description but usually is part of the lens sales. They sent me a replacement lens foot free; shipped to me with two-day shipping after one call with their used sales team.I would highly recommend. If you live in a faraway state call them and chat with them. They answer questions, even stupid ones.

Ordered something online. Claims the order was returned to them. They gave me a different tracking number than what was shown on the order. Upon checking this order. It never even left Elizabeth NJ. Poor customer service. Will be sure to let everyone know about my experience.

They always have something B and H ran out of. :)

Feb11,2021 - Editing Review - Nancy(Adorama Rep) you are just throwing a message here for all bad reviews, though I had sent an email with order # before 2 weeks theres no response from you or team. No Trust Built In, very disappointed with Adorama. Finally, cancelled the order.After I ordered Klipsch home theater system for about 40 days, Adorama has failed to send full kit and still showing as partially shipped . Avoid home theater systems from them if you are looking for a quick set up. Customer service is very rude when asked for an ETA. Order ending in .. 256377

Great camera shop friendly and knowledgeable sales staff.

Great to finally visit after buying most of my stuff online. The place was clean and well organized and staffed. Looked around briefly and was out quickly. If you have a hard time not spending money when shopping, dont go. LOL

I canceled my last order. Have spent thousands with adorama over the years between 3 companies. Was trying to do a simple change because an ad popped up with item $150 less that previous and even though I called before the items were shipped they were not willing to change order although we were able to cancel it. There are other photo dealers in NY that have better customer service. I will stick with them.

Very helpful, I recommend if you want to sell your old equipments.

First review is in limbo so leaving another.Long story short I emailed Adorama to let them know they had an incorrect price listed on their site. Thought Id save them an unhappy review (like this one). They double checked and told me the price was correct on the guitar. AMAZING!!! Ordered the the guitar and then... A few days later got an auto populated email back stating due to a pricing error your order has been canceled. After I thanked them for wasting my time they offered me an 8%-ish discount on the item which is nowhere close to what they assured me the price was.

Company cancelled my order citing issues verifying my credit card with an automated system. After triple checking the information I gave them and approving the charge to my card, I called them 5 times trying to find an answer to what the problem is so I can remedy it. I was stone walled every step of the way and when someone finally spoke to me they told me that all my information was correct and everything checked out but they still had to cancel my order. They told me to attempt to purchase the product again but the product is something that goes out of stock almost immediately when goes in stock. Im incredibly frustrated with this company. Absolutely shameful and terrible customer service from Adorama.

February 2nd, 2021 Revising my original post. I normally dont post reviews but how Adorama originally handled my order was truly poor customer service.After they officially cancelled my order, I called sales and spoke with Julio to reorder hoping to start over with a clean slate. He noticed I tried placing an order previously so I asked him did Adorama flag my account even though I never set one up. Yes they did. Here we go again. Thankfully Julio found out the reason why a couple days later. Props to Julio and I was able to place my order.My order was flagged and cancelled because I didnt set up an account/register with Adorama. (So I was told) So if you plan on purchasing product from them I would recommend setting up an account to avoid any potential issues, like cancellation of your order. So I asked why would Adorama allow customers to order as guests if they are just going to cancel their order? ....I gave them two more stars because of Julios efforts and I did get what I ordered promptly with no issues shortly after it came back into stock.Previous post: I placed an order on Friday 01/15/21 and later that night I received an email stating my order would be canceled. I called the numbers on the order form and they were closed until Monday. Went back online over the weekend to see if the product was out of stock and it was. Used their online chat to see if they could tell me what was wrong. They couldnt but found out Customer Service was actually open. So I called on Sunday and received absolutely no help. Directed me to call their verification department. So Monday I spoke with someone who tried to help (thank you) but ultimately my order was canceled. Stonewalled as another person said. No explanation as to why, no help with trying to rectify the order, and they even sent a follow up email stating my order was canceled because they did not hear from me and couldnt verify my information. Pretty insulting. No help, no explanation...very poor customer service...in fact there was no customer service. I had to put 1 star to post this but they deserve 0 stars for this situation.

Quite old fashioned place reminding London once in a while Edgware Road Electronics

All my used camera great I get from here

Placed an almost $4000 Macbook Pro on Oct 23th.I received my order yesterday, and the shipping box came without any damage. But the second layer box inside from DHL China (manufacturer) to Adorama and the original APPLE box is damaged!So I called the Adorama customer service for a replacement, and they said they would expedite my order replacement.All I have to do is to drop off the item back at the nearest UPS store.I waited all day for the order replacement email, but NO Bueno! So I called back to follow up, and they cant do that. I have to wait another week to process the replacement then I asked for a refund instead and they cant do that either.I felt cheated and wasted my time on this nonsense!

Andorama gave me the worst run around ever, when all I was trying to do was simply try to use my payment method to put an order in for a back ordered canon printer. I was on the phone alllll day on March 25, back and forth. I even went as far as psychically going to a store just to have my card on file for purchase and still a total waste of my time. I’m extremely angry and truly let down by this company and their lack of respect and lack of help towards there customers.

Solid choice for photography gear always a good experience.

Many thanks to the whole team! Amazing store! Maury and Ray saved my back (literally)

I have mixed emotions about Adorama. I’ve had effortless experiences with orders and then I’ve had multiple day ordeals trying to sort out problems with orders. Recently, an item I purchased was mixed up somewhere along the line and ended up being delivered to someone else. I received someone else’s order as well. I immediately reached out to let them know that the item I received was not right but also worth thousands of dollars more than what I ordered. I was trying to be a good person. I received an immediate response to send back the expensive item right away... but also heard back that the item I ordered was now out of stock because what I purchased was used. Their offer was to refund my purchase and I could find a new one at a higher price. That was unacceptable since it wasn’t my fault any of this happened. Instead of just sending me a new item ($80 difference), they wanted me to buy a new item in addition to the used item and wait until they received the returned item I received by mistake to refund me. Again, none of this happened because I made a mistake and I was upfront to let them know all of this stuff happened. After several days of emailing back and forth they finally agreed to send me the item I originally ordered without me fronting more money. Ultimately, when things go right with Adorama, it’s all fine. But when things go wrong, it seems like the customer service team is trained to make the process as labor intensive and stressful as possible. I absolutely dread the moment customer service has to be involved. I don’t think the customer is always right, but wow, Adorama seems to run on the belief that the customer is always wrong.

Received items, they got pretty beat up on the way to me due to very poor packaging. The put a small box (lens) in a huge box, with very little packing material. The lens box top was opening and you can see the lens box was ripped due to rough handling. Im not sure I want to keep something that received that much abuse. I expect a $2,000 plus lens to be treated with a little more love. When I got the box from the driver, one flap was already unsealed and I could feel the lens sliding back and forth inside the big box.Update, less than one week later I had received a replacement that was in perfect condition. I came to Adorama because of their price. I will be coming back because of their service. Thank you Nancy for turning this around so quickly.David Wildes

BEWARE OF GRAY MARKETS ITEMS BEING SOLD AS USED!! Adorama sold me a d810 that, as I was led to believe by the info provided, was refurbished. Tried to send it into Nikon for repair and Nikon wont touch it as its a gray market item. Called and told them I want my money back for misrepresentation. Was told that cant happen because its been over a year. Save your time and money and go to a more reputable vendor for used/refurbished camera equipment!

Its not the largest camera shop in New York, but they have a great selection. Their employees are very knowledgeable and they are happy to show you any features or explain any item in the shop. They also have lots of great used gear and the latest greatest cameras and lenses.

Good luck receiving customer service. I’ve tried calling multiple times to resolve an issue and I get a voicemail stating they aren’t currently taking calls. I submit an online customers service request and I get an email directing me to call customer service. You would think a company that deals in transactions worth thousand of dollars would have a customer service department that’s available to their customers.