I would like to give a special thanks to Zack my salesman great job. As well as Joe super great guy. John thanks you so much making me smile as I signed away. Next Nico congratulations on your first born and treating me with the best customer service. I canβt leave out Joel π thanks for helping and giving my husband his best service. TEAM CARMEN.
Salesman was Michael and had a great experience! Spent a long time searching for a Grand Cherokee and they were the only one in hundreds of miles that had all the features I wanted in a color that was interesting! They know how to order their vehicles the way customers actually want them. Michael walked us through the process and explained everything thoroughly and the manager Joe stopped in to check on us and chatted for a bit. Good people. This is the second vehicle weβve gotten from them (first was a limited run Ram 1500) and weβd definitely continue to make the drive for great experiences. Very happy with our purchases!
Iβm from south jersey and I was looking to purchase a Dodge Charger 2021. After checking few dealers around I ended up building my toy in DE at Carman Dodge dealer. It was outstanding to deal with the salesman Corey Diaz. He was very responsive, very easy to deal with, and very knowledgeable. Overall, 5/5 and definitely worth the drive to DE!I highly recommend my friends and family to this great place.
I had a fantastic experience working with Carman Jeep. My Sales Person, Kevin, took great care of me, and made sure any and all of my questions were answered before taking delivery. Sales Manager, Bob, and Finance Manager, Niko, were extremely helpful in making the entire process easy, stress free, and enjoyable. I drove almost an hour to work with them, and I will happily make the drive for Service as well. I highly recommend them.
We bought a work truck from here and within a week there were issues with the wiring harness that controlled the trailer lights. Took back, they had for a week and at one point lost the truck (it was across the street at other shop and didnt know it) and still didnt fix. Contacted Tony several times and he was no help.GM refused all calls. Finally back there this week after 7+ months of calling and said they were fixing and broke something else so now its at our mechanics to get fixed! They will be getting this huge bill! Worst worst worst experience ever and will NEVER BUY from them again!
I live in NJ and could not find a Used Honda Ridgeline anywhere near me so I expanded the search area. Carman popes up with the Ridgeline and calls to them were clear and easy. Drove down 1 1/2 hrs to see it.I had a great experience working with Carman Jeep. My Sales Person, Joel, took great care of me, all of my questions were answered. Sales Manager, Bob, and Finance Manager, John, were very professional, no high pressure sales, just normal honest people. This is the best auto buying experience I ever had, and I owned over 15 vehicles !! Thanks
Looked for a pickup truck in our area (Northeast PA) and there were none to be found. Closest place that had everything I wanted was Carman Chrysler Jeep Dodge, a 2.5 hour drive (one way, without traffic). All initial contact was done on line and they were very responsive, just had to drive down to pick up the vehicle. Very professional staff, not pushy salespeople, and an overall great experience. It was definitely worth the trip. Highly recommended.
Very professional. Checked in online they got me to sales. Cory asked what I was looking for, told him and when I got there he showed me exactly what I asked for. They had a better selection than 2 other dealers I visited closer to my house. Iβm glad I drove 35min to see them. Used Car Manager got right on my trade and gave me what I was expecting to get. The new car Manager And Cory worked to get me the deal I was looking for without all the back and forth. This will be my new Truck HQβ¦thanks guysππ»ππ»
Carman Jeep is a great place to search for your car. The team is friendly and create a comfortable environment. Iβm a woman and Iβve been to dealerships where sales men can be pushy and try to take advantage, but not this one! Joel sold me my car, he was professional and honest, I will be sure to recommend him to anyone looking for a new car! Great experience!
I had a wonderful experience, the process was stress free and pleasant. Joel was very thorough and knowledgeable. He wasnβt trying to push anything on me and he was able to find me a vehicle that suited my needs.
From the moment we walked in to the time we left with our new vehicle the service was amazing!! Everyone was professional but down to earth, you didnβt feel pressured to buy a vehicle!! They also knew what they were talking about and could answer every question! I highly recommend you to see Anthony Brown as your salesman! He was truly great! The manager Brian and the finance manager Niko were great people as well!
We finally made the decision after about 4 test drives to buy the new Jeep Grand Cherokee L. Our sales Person Troy Marenco was so patient with me. He was never pushy like some car sales people can be. Each time I came to test drive the vehicle he was always very willing to take us back out answering all our questions. (Some of which I am sure I asked repeatedly). He never seemed annoyed and even answered text messages from me when he wasnt at work. Also he was very knowledgeable about the Grand Cherokee L we could tell he had done his homework. We are so thankful that he was our salesmen. He is a great asset to the Carmean Jeep dealership. When the time comes to buy a new vehicle again we would certainly come back and ask for Troy.
Anthony Brown and his support staff were FANTASTIC! We will highly recommend! Thank you for a smooth auto purchase!
Outstanding professionalism and customer service!!! I truly appreciate everything the staff at Carman have done for me and my family. A special thanks to Anthony Brown and Bob Weiss. Thanks so much for your support.Craig
Great and friendly sales people. Made them an offer and there was no hassle . Would definitely refer them to everybody looking for a vehicle. Give them a shot, you wont be disappointed.
This is the first car buying experience I enjoyed. I didnt feel pressured at all and the staff was extremely informative. I cant recommend them enough!
Joel was absolutely great asked him to hold a car until I was able to come on my day off to purchase, he made the process smooth and easy and worked with us every step of the way to get the deal worked out
I nice guy named Troy Marenco helped me. He was super pleasant and down to earth. He helped me get a Jeep with NO MONEY DOWN, as well as insurance on the spot and we were in and out within a few hours. Great experience!
Our salesman, Mike gave us excellent service from start to finish. We could not be happier with our new truck. All the staff are great!!! Thank you.
Excellent all around experience, and good value in todays crazy car market. Troy and the whole team made the process as painless as possible.
Great car buying experience with a family feel. Would recommend to anyone buying a vehicle.
Nice place, numerous options for cars and very friendly staff. Matt was our salesman, very well spoken and ensured a quick smooth process for getting my brother an SUV. Matt was able to comply with our wants and needs while still keeping everything more than affordable! Highly recommend requesting him if youβre in the market for a car and want amazing customer service!
My family and I had an amazing experience our sales professional Matt was very patient and accommodating even with little things like my phone dying while transferring insurance he had a charger for me to use. We showed up close to closing and he still maintained his professionalism did rush us so he could leave and made sure we had everything else we needed. Would highly recommend anyone go see Matt. Tell him what you want and he will make it happen. Would definitely come see him for future purchases.
Great experience with friendly and knowledgeable staff! They even managed to find a hybrid minivan during the chip shortage!
Never trust the trade-in value their website provided! TOTALLY WASTE OF TIME!I got an accurate estimated trade-in value for my car from their website, About 37k. Drive 30min to this dealership and was told my car only worth 33k.Extremely dishonest, they attracted customers by providing false trade-in estimated price on their website!!
Service was perfect! We knew exactly what we wanted. Told Anthony one of the salesman & Andre a manager what we wanted. Their team did everything in their power to make it happen! Extremely grateful for the service that was provided & will be back in the future when we need to trade our vehicles in! Stop by here if youβre looking for something they might have! They can make it happen if they have it!
I was in a car accident last month and I thought my world was over. A co-worker of mine referred me to here and let me tell you. TOP OF THE LINE CUSTOMER SERVICE!!!! Corey the salesman was magnificent! He was very professional, patient, and fluent with the paperwork process. I didnt have to do much at all but sign my name. John in financing was awesome! The guys at the front were very polite and answered any questions that I had. Corey youre the best. Thank you so much!!!
My experience from the time I walked in to the time I left was excellent. Everyone was helpful when it came to the buying process.If your looking to buy a jeep, dodge or Chrysler this is your place! Ask for Joel or Joe. They will take great care of you!
I cannot express just how Impressive the quality of customer service was during our experience at this dealership!!! Kevin and Joe were so beyond welcoming and made us feel like family, having nothing but our best interest in mind. They worked with us and really listened to what we wanted from our budget to our wants in a vehicle. Not only did we laugh and have a great time with them but I never felt pressured or forced to making the sale. They exceeded our expectations beyond belief. I will never ever go anywhere else, by far the best Dealership in Delaware!!!!!
Very easy and fast car buying experience, Thanks to Joel.
Absolutely outstanding service from the moment we called to schedule our appointment until we drove away in our new truck. Honest, friendly and well priced. Brandon was terrific with handling all of our requests and I look forward to working with him again in the future!
Matt, Niko and Joe Triboletti are the Best in their field. They were efficient, knowledgeable, professional and friendly. They made the entire process of purchasing a new Jeep Gladiator for my husband a Fantastic experience. We are thrilled with our purchase and would highly recommend them to our friends and family
Management is beyond rude!!!. My father was a Chrysler employee for 30 years and was treated very poorly here trying to use his benefit for being a long time employee. Apparently this dealership doesnt honor employee discount as does every other dodge dealership in DE, MD, PA! Go elsewhere to receive good customer service!!!! Left here and went to a better Dodge dealership and went home w a 2021 truck same day..
This is my second vehicle purchase at Carman Chrysler Jeep Dodge and they continue to be the best dealership that Iβve ever been to.General Manager Joe Triboletti is amazing to work with. When I heard about the new Jeep Gand Cherokee L I immediately contacted Joe and he kept me informed about the news and updates with this brand new vehicle from Jeep. When there were manufacturer delays earlier this year, Joe kept me in the loop and let me know the minute it was delivered to the dealership.Our salesman Joel Cardona did an outstanding job of showing us the vehicle, answering questions, and getting us through the buying process.Iβd also like to thank Nico Triboletti. Signing the paperwork for a new car can be the most stressful part of the process, but Nico made it effortless.I recommend Carman to all my friends and will continue to do so. I canβt praise Carman highly enough for the quality and friendly service they provided today.
Awesome place! Great deals! Bought a used car 8 years ago from here and she lasted me until I bought a new used car (from Carmen) this past weekend. Hereβs to another 8 years!
Easy to deal with, I got a good deal, Matt treated us with respect and Mr Mayberry Was great.
I want to thank Troy of Carman Doge in Newcastle Delaware for helping find my dream Jeep! He went above and beyond to make it happen! Thanks again Troy, you have a lifetime customer!
Excellent selection. Easy process. Brandon was our salesman and he made everything so easy. This was our second time buying from Carman and we will definitely go back!
I spoke with a very knowledgeable, kind, humble gentleman named Mike Fisher and he did a fantastic job getting me in the vehicle that I wanted. I totally recommed this dealership and Mr. Fisher to anyone.
Fast and perfect service. Will always go back for more trucks
Great selection of vehicles. Smooth and simple buying process. No hassle negotiating. Brandon Heffner was our salesman. He made the buying process stress free. This is our second time buying a vehicle from Carman. We will be back.
Amazing service and fantastic group of people, help guide me in issues I was having to get into a brand new truck! Thank you Joe, Nico and Brandon!
Worked with Joel Cardona while buying a car for my wife for Christmas. He made it so simple not over complicated and a refreshing experience based off previous visits to dealerships in my past. Great team very helpful . I would recommend Carman to anyone looking to get into a Chrysler, jeep or dodge family !
After visiting other dealers in the area and not feeling totally confident our business would be appreciated, we decided to visit Carman for a look at their new inventory. We were immediately greeted by a well mannered employee that assured us he could answer any questions we might have. He was able to locate a vehicle in stock that fit all our criteria, and diligently found any discounts we might qualify for, even a few missed by other dealers we had previously spoke with. We are very happy with our new vehicle and the after the sale support that has been offered. Thank you Brandon Heffner, and the other staff that supported us in our choice to shop at Carmen for our new vehicle, weβll be back again for the next one.
To start off, I made the mistake of purchasing a Jeep from Carvana. The Jeep was a 2020 and when it arrived on the truck, the paint was an absolute wreck. So, I went and paid a visit to Carman Chrysler/Jeep/Dodge. I appreciate all the work their team put in for me and Id like to give a specific shout out to my Sales Consultant Anthony. Not only were we able to negotiate a price that was within my budget but, working with such a down-to-Earth guy made the entire process easy.Im really not one to post reviews, I just genuinely enjoyed my experience working with the team at Carman Chrysler/Jeep/Dodge and felt that they deserved this positive review. Thanks everyone.
Definitely would like to appreciate the knowledge and wisdom of my salesman Brandon for getting me a truck. Well deserving of 10 stars!!!! Thank you for walking me through the process.
Matt was very easy to work with. A few bumps but the deal was done fairly quickly.
We have purchased quite a few cars for Carman. They recognize us year after year and take great care of us. We feel very comfortable there and not like a typical dealership thats trying to take your wallet for a ride.
Great experience working with Corey(salesman) and John(finance). Super helpful and knowledgeable. I was in and out of there with a new car in a matter of minutes!
Great service, had of my needs taken care of to make the car selection process quick and painless. Worked with the sales representative Kevin who made the entire car buying process easy & enjoyable.
Despite of a small problem I keep having with my jeep overland.. the customer service is great.. they really know how to take care they customers.. they was very friendly and caring.. I would recommend again just gotta be careful and mindful about the car you choose.. used cars is no telling what can be wrong with them.. but the staff handle problems accordingly.. I had to bring my jeep in a handful of times for the same problem but the staff gave me loaners to drive so my life dont stop, being a mother of three kids. And if they dont have loaners they have a shuttle van to drive you to where you need to go..
This is my third jeep,and the transition from one lease to another was the smoothest experience I have ever had.I mean I drove from CT just to be able to have Joe Triboletti and Al Grandell help me.The team there is spectacular,canβt say enough about how amazing everyone was.I was treated like a queen as soon as I walked through the door!Thank you guys,see you in 3 years!!!
Tom M was extremely helpful when purchasing my 2020 Ram 1500 Rebel. His communication was excellent and his friendly demeanor put me at ease early in the process. Handling the actual purchasing paperwork was the most efficient I have ever experienced and I felt the price I paid for the truck was more than fair. I highly recommend this dealership.
I hate buying cars, it is a true burden in life, but at Carman the staff made the process simple and comfortable, I highly recommend folks check in with Carman when car shopping.
Matt was our salesperson and he was super friendly, knowledgeable, helpful and patient. The title clerk Mr. Mayberry is awesome. He really knows his job! This is the second vehicle my husband and I have purchased through Carman CJD because of the great experience and service.
Bought a Jeep Gladiator Rubicon from Steve and he was super helpful and a pleasure to work with. Whether you are dealing with the salesmen or the body shop folks everyone is super friendly and genuinely happy to be taking care of you. This is my second Jeep Iβve bought from them and will continue giving them my business as they are hands down some of the greatest people to work with and actually make buying a car fun!
I came here up in the air about buying a new truck but the salesman Anthony and manager Bob took great care of me. I received a great deal with no hidden fees. I recommend.
I went with my sister last week when she was looking for a Grand Cherokee. She ended up buying a certified pre owned Jeep from Corey and while I was there I seen a 2017 Ram that I loved. A few days later and now Iβm driving away in my new to me Ram 1500 ecodiesel. Thank you Corey and John in financing. Definitely recommend this place for anyone looking for a vehicle.
This place needs an overhaul. The people here dont so what they say. When they say we will call you that really means, we will never call you. Took over 2 months to get something scheduled. I get something scheduled finally and get it back and car is filthy and problems are worse. Never took my car to a dealership before where it comes back with more problems then when it got there
Wonderful staff and great buying experience.
Treated very well, all service associates were respectful and helpful. I left feeling happy with my new vehicle.
Thanks Corey Davis and Bob this team is great very professional and very helpful, they really understood what I need it and they deliver, I will definitely recommend this dealer and especially the sells team
Nico Triboletti at Carman made the car purchase fun! What is usually a painful, long, tiring, frustrating process felt like I was chatting with old friends and I left happy!!! I felt excited about my purchase and comfortable with the cost. Not a typical car buying experience at all! I Highly recommend!
Mike Brooks is a great salesman! No pressure, no games.......the reasons I procrastinated about getting a new vehicle. It honestly was a pleasant experience! And I am completely satisfied with my purchase!!!
Went there on 9/29/20. Called ahead and Met with Steve Bennett who was awesome. He Met me out front had the truck gased up and ready for me to test. He answered all of my questions and was a real personable guy. Worked to find what I still owed on my trade. Once we started to talk numbers I told them where I had to be. Bob Weiss a sales manager was more then fair on my trade and literally explored every avenue to get the price that I was comfortable with. You could easily tell they were really trying hard to get me in this ram 2020. It was close to closing time and once we made a deal they had like 4 people running around to get me out the door. It was like 25 minutes once deal was made. It was pouring down rain and I had to come back the next day anyway so they offered to clean my car the next day which was cool. Did all the paper work with John mayberry who was another awesome guy got me an extra perk in the coverage of the truck. If anyone is in the market for a dodge Jeep Chrysler please check out Carmen they are willing to work with you, they have a great staff and are truly in the business of making you happy, and I am certainly satisfied.
Had a great experience at Carman with Joe and Zack. They helped me find the exact car I wanted and made the experience as easy as possible, especially for a first time buyer.
Quick and easy! Anthony was perfect, he worked with my budget and found a way to make It all work! His help today and his staffs help was truly amazing. I spent less then 2 hrs between viewing a specific car and Anthony getting me into a better car at a better price. Carman dodge has def earned another customer!
Joel was great! ππΌ
Fast in and out. No hassle. Picked up a 95 F150. Fast friendly service. Next time in the market for a new or new to us car we will come back. Matt was a great help.
Great experience with Brandon Heffner at carman dodge this us the 5th vehicle we have purchased! Highly recommended him!
They didnβt want to help me please donβt spend your money here. Customers satisfaction should be first.
Loved my car dealer Matt!!! He took me serious and showed me exactly cars that I was interested in in the price range I expressed to him. I drove away in a beautiful Jeep!!! So happy!!! Thank youMatt!! Thank you Carman!!!
Nothing but issues since April.
Anthony did a great job getting me in a car that fit my needs. Very friendly and personable
Easiest vehicle i ever bought. Tom was easy to work with. Great car buying experience. Recommend going to Carman
TOP NOTCH TEAM!!!!!!When I arrived at the dealership, I was greeted by the gentlemen (sorry I didnβt get your names guys) at the reception desk.My Sales Consultant was Joel Cardona. We made contact a week earlier to arrange a test drive. When I showed up and introductions were made, 5 minutes later, I was given the car keys and told to βHave Fun!βtest driving the SUV I was interested in.Once that was done, we negotiated a fair deal. In all honesty, there really wasnβt that much room for haggling because the vehicle was fairly priced from jump street. I found CARMAN CHRYSLER JEEP DODGE thru the CAR GURUS app and I researched the truck I was interested in with KELLY BLUE BOOK and found that they were NOT marking their vehicles up crazily.Joel was so easy to talk to. NO PRESSURE TACTICS at all!!! Going thru my financing options was painless. Once I chose which option I wanted, i was introduced to Business Manager John Mayberry.John was also a pleasure to talk to. He took his time explaining the finer details of the documents I had sign. There are absolutely NO HIDDEN FEES when you purchase with these guys! Taxes (if any, Iβm from Pa so I had to pay) tags, registration and a small dealer fee which was stated up front by Joel before I even got to John. Of course, your given the option for upgraded services and insurances but use your judgment about whether you need it or not. John is not going to give you a speech about why you HAVE to have anything but he will take his time to explain to you what everything is. Once again, NO PRESSURE TACTICS!!!Buying a car is never a quick process but this dealership is about as quick and to the point as you can get in this field. The secret to customer service and sales is to be real, human and honest. I think this team of professionals is just that and would highly recommend them. Iβd definitely drive 2 hours to buy from them again.
Anthony makes everything super easy and really helps you get a good deal. My 3rd car in 20yrs at this dealership, and I would send family and friends there!
I purchased my first vehicle at Carman and have the BEST experience! Everyone was so friendly and helpful! There was absolutely no pressure and everyone was so knowledgeable. Would definitely recommend this dealership to anyone and everyone!!
To my surprise I needed a car today!Hubby left and took my keys, what was I to say.So I went to Carman spoke with Mr. Brooks and then Nick-the-Man!Left with a new pen and keys in my hand!I told Mr. Brooks only run back with good news.He ran back...so go with Carman see Mr. Brooks, theres no excuse.Thank you, Mr. Brooks, you turned my stressful situation into a pleasant surprise.Michele Reneeπ
Anthony Brown is 100% the best salesman Iβve ever worked with! Everything was so smooth! Iβve never bought a car so fast before in my life! After test driving the car within not even two hours the car was mine! Amazing service!
Joel Cardona was great, came all the way from longisland!
Great service with zero pressure. Highly recommended.
Anthony is the best and easiest to deal with to purchase a vehicle. He made sure we were taken care of as soon as we walked in. Told him what we preferred and where we would like to be financially. He was able to fulfill our wishes. Nico and Joe were also very helpful and patient with my husband and I. Altogether a great team!!
Thank you Anthony Brown for a nice and easy leasing experience for our new Jeep!
Al was great to work with. No pressure at all and very helpful.
These guys worked hard to get me into the truck of my dreams 2020 Ram!!!! I stopped in with a Freind to pick up his car from service and saw my dream truck on the show room floor She was perfect. After a few minutes of day dreaming my soon to be sales rep Zach came over and greeted me asking a few basic questions. I explained my credit situation and we decided to give it a shot. I know Iβd been trying to repair it for a while and I knew it was a long shot. However Zach and the staff worked feverishly to get me an approval with better rates than Iβd thought. Iβm proud to say that I am the PROUD new owner a new pick up with all the trim I needed!!!! Thanks guys now I just have to explain it to the woman lol!!!! Honey meet RAM!!!!! Wish me luck!!! You have gained a customer for life!!!
Back in December 2017 I bought a 2009 dodge journey. Very well price worked to get the payments where I wanted them, they even stayed a lil after 9 in a snowstorm to get the deal done. Only bad thing was the heater only worked on one side. They fixed it for the winter. The winter of 2018 same problem. That is only reason not 5 stars.
Very satisfying experience at Carman Jeep. Called ahead of time to discuss the particular equipment I was seeking. When I arrived, I was warmly welcomed and the two vehicles that were recommended were waiting to be test driven. Daniel, our salesperson, was very knowledgeable and took all the necessary time to answer all our questions and explain the vehicles many features. Bob, the Sales Manager was very professional and put together an aggressive deal which met our financial needs. The vehicle was well prepped for delivery, the paperwork was expedited by John, the Finance Mgr, and Joe, the dealership GM made sure we were satisfied buyers.Carman Jeep is 5 Star worthy!
OUTSTANDING DEALERSHIP!! Have purchase many vehicles from this dealership and have NEVER had a bad deal. Outstanding management, it is run like a dealership should be. Thank you Joe and Bob!! Service department has also been fantastic at getting an appointment and having all needed service done in a timely manner. Thank you Tony!!! Thank you so much, highly recommended!!!
Mike and Nico were awesome. Iβm very satisfied with my purchase!
I couldnt be happier with our purchase. Tom our salesman took his time, showing us the different vehicles we were interested in, advising on the different features available, guiding us to the right vehicle for our family. In the days since our purchase, Tom has been quick to respond to our questions about our new vehicle. We stopped in today to pickup floor mats for our new Jeep and we were greeted by several of sales and management staff and they welcomed us like family and engaged us in conversation beyond just how happy were we with our purchase. Its touches like this that keep us coming back to Carman.
This place doesnt even deserve one star. It is the most poorly run dealership I have ever dealt with. I would be ashamed to tell people that I ever worked at this horrible place.
I would definitely recommend this dealership I spoke with Sales manager Dave over the phone about what I wanted and he made it happen. I travelled from NJ and I have to say the travel was worth it. My salesman Brandon took care of me right away and had me in and out in an hr. Would highly recommend.
We came from Dover this morning, first they called and asked if we could as still coming up between 12-1 we said yes. The guy we was going to meet was in NJ. Very very poor customer service. Then they working on a deal with someone else as we sit in the show room. Unbelievable, I will never buy anything for this dealership again. They donβt know how to treat their customers. βΉοΈ
If you are expecting to receive civilized customer service, go elsewhere. This place is chronic. I should have read the one star reviews first.They made a mistake on the paperwork and as a result, six weeks later, I still cant prove that I own the truck even though I paid cash.I brought the issue to the attention of the manager in charge of title work, and her response was first to blame it on the pandemic.Then to resort in insults and shoutdowns. This person should not be allowed contact with customers.In two weeks, the temporary tag runs out. What then?If Carman has a real customer relations manager willing to make an effort to resolve my complaint, Im all ears. In the meantime, Im a former customer. Goodbye.Update 1/25/2021Thanks Mr Triboletti for sending out the digital copy of my registration card. It contains info that proves my valid complaint.The process date by your title service company is on the document as 12/14/2020, five weeks after the purchase. On the day of the purchase, the salesman stated that the title work would be held up until the vehicle was inspected. I asked him to explain as Ive never heard of anything like this in PA or Delawhere. He could not explain. I also asked the title clerk that same day and he couldnt explain either. I wasnt too concerned as I assumed that they were referring to PA inspection and I needed time to perform several repairs necessary to pass inspection anyway.Then on 12/4 I got an email from Jamie Kitts repeating that the title was being held up for lack of inspection by Delaware DOT. I called her and she was very obnoxious and stated that the email was a computer glitch and that they send that email out to every customer and that my title work was not being held up.That was four weeks after the purchase.There was no profanity on my part. She was probably upset that I suggested that she was in the wrong line of work as customer service was not her forte.And then I called Miss Management after the PA inspection refused to inspect it as I didnt have a valid PA registration. A vicious cycle? She also repeated the lie that no one was holding up the registration and was even more obnoxious than Jamie. There was no profanity on my part and there were three witnesses to my side of the conversation. The shop owner and both of his mechanics, one of which was my nephew.Miss Management stated that she was going to hang up, as she didnt have to talk to a grumpy old man.Well thats ok, Im on my way home and Ill stop by and we can continue this conversation in your showroom. Itll take me about an hour to get there.Ill just call the police and have you arrested.Ahhh yes! Customer service at its finest.To sum up, I could have walked to the PA DOT in Harrisburg and had a valid registration sooner and not pay for your convenience fees. Or I could have taken the signed notarized title to my own title agent in Pa and had a valid registration within an hour. But no, I trusted your organization, chock full of incompetents and liars and paid the price. Dont call the police, youll never see me again. But you will still have to deal with the liars, every day.BUYER BEWARE!
Best experience Ive had at car dealership.