user
Nucar Mazda
172 N Dupont Hwy, New Castle, DE 19720, United States
Appearance
Nucar Mazda
Comments
Wi
Review №1

Was able to have car serviced without an appointment. Folks were very friendly. Waiting area clean and comfortable. Service items were explained clearly. Much better than one of the local places I had tried for convienience.

Ch
Review №2

Great dealership to work with. I drove from Central NJ (1.5 hours each way) to work with Thomas Roberts. Him, his supervisor, and the finance manager were all professional. No pressure sales at all when I walked in. They knew which car I wanted to test-drive, they gave me the keys and let me have at it. I came back and all they asked was How are you feeling about the car?. I told them I needed to think about it, they said Thats fine, let us know what you want to do when youre ready. Throughout the whole sales process, even with my indecisiveness, they were courteous, patient, and never did they try to force the sale on me. I will gladly come back here to purchase another Mazda!And for those who are wondering, they will handle the registration for whichever state you are coming from. They will give you a DE temp-plate that is good for 60 days. Easiest dealership to work with in that regard as well!

Ri
Review №3

Just purchased a new CX-5 from Nucar Mazda. What a wonderful experience...no pressure, good selection, everyone is super friendly. They treated me with respect and didnt play games. Each step of the process followed my timeline and was very efficient. I recommend Nucar Mazda and Ill definitely return when its time for my next vehicle.

Je
Review №4

The two people, Mike Johnson and Damon Snipe, who helped us were outstanding, but everyone in the office seemed pleasant and upbeat! Great atmosphere! Great service! They took time to stay late and ensure we were happy customers. Damon stayed late even though it was his 25th marriage anniversary. Now thats commitment of all sorts!!! Zero complaints about the experience. Could not my happier!

Ja
Review №5

Everyone was very kind (especially my sales agent, Mario Hudson), extremely knowledgeable, very helpful in finding the vehicle for me! As a first timer car buyer, I couldn’t have asked for a more pleasant and non complicated process! Everything was great!

Ge
Review №6

My wife and i just purchased a vehicle and the experience was amazing.....They answered all questions and concerns we had....A BIG shoutout to Angelo ....Ryan and Tom.....THANK YOU FOR EVERYTHING

St
Review №7

Great car purchase experience. Mike was knowledgeable and easy to work with.

Ma
Review №8

I took my 2016 Mazda to get CarPlay installed and ever single car I have ever been in with car play you could use the touch screen when you were driving or a passenger could however in Mazda’s you can’t and they were not upfront about this. If I had know it would be basically the same function as my old system just being able to freeze on a different screen I never would have paid $300 for this. No where on their service site does it say yeah you’ll have perfect car play when your not moving but as soon as you move your stuck on the screen you choose.

Kr
Review №9

Everyone was very friendly and helpful! They helped me find the car that was best suited for me and not on something that I didn’t need! They were very patient trying to find the best deal for me and were very thorough going through all the options available to me!

Ka
Review №10

This was my first experience with Nucar and I was very impressed. They were responsive, easy scheduling, provided a loaner when it looked like they may need my vehicle a while, texted a reasonable estimate that I could easily approve, completed the work and had me back on the road.

T
Review №11

Most times they understand real life when your paying your money to them.

Ke
Review №12

Awesome car buying experience. Relaxed atmosphere and no pressure. Andrew OBrien was a pleasure to work with. He was very knowledgeable and patient, and answered all of our questions. I have a nice new 2019 Chevy Impala!!

Ld
Review №13

My service area rep (Melissa) is awesome. I always have a pleasant experience every time I come in for service.

Ja
Review №14

I have owned three Mazdas, two rx7s and a cx-9. I do a lot of service myself, but have purchased parts here and brought them here when I couldnt take care of it myself, never any issues.

Pr
Review №15

Let me tell you one good reason why I love this place. I brought my Mazda 6 2016 here. The staff is very friendly and courteous. Got a chance to test drive a few cars and they gave me their genuine opinion. Did my first service recently and it went by without a glitch. They have been co-operative throughout the process of buying the car. Keep up the good work guys.

El
Review №16

I got my windshield replaced for $300 less than Safelite estimated, and on top of that they lent me a rental car (it was a CX-5 2021) to drive for work that day. Also, Melissa was awesome!

Ce
Review №17

No pressure buying experience from floor sales to finance/contract office. Service for the past year has always been excellent. Nice comfortable new waiting lounge for people who want to wait for their oil changes.

Cr
Review №18

I took my vehicle in for service and I was super impressed with the new drive-up process, waiting room, and customer service. Theyve taken every possible step to ensure customers are kept safe during COVID. And Melissa at the front desk was very sweet. Great job!

Jo
Review №19

Great selection and service. Ask for Ken Chin. He is one of the best in the business.

Ca
Review №20

Great buying experience! From Sales to Financing and the General Manager- all were extremely helpful and very accommodating. I love my new Mazda!

Ch
Review №21

I compared new car shopping to going to a funeral... a very stressful and painful process. Not here. John, our salesperson, was the perfect combo of attentive and gave space. Ryan, the manager was no games, no nonsense and flexible and Tony wrapped it all up in a nice package. Best car buying experience Ive ever had and service after purchase has always been the best!! 👍👍👍👍👍 Five thumbs up💕 and love my new Mazda!! Thanks Nucar team.

To
Review №22

All Personnel that I spoke to or interacted with, from Managemant, Sales and Finance, were knowledgeable, experienced, helpful, courteous and efficient.There were no hidden or unexpected fees and, in fact, their bottom line exceeded my expectatons!

Ja
Review №23

Really beautiful new dealership - Communication is Terrible!!! Im not one to ever leave bad review but Im so frustrated with my experience here. I bought a used car from them that had some paint issues. They said it was supposed to get touched up on Friday and I could come buy it that day. Friday morning I called to confirm since I live 45 minutes away and they said the paint guy didnt show up. Monday I call again they said Paint guy is still not coming. Then someone called me back and said it did get painted on Friday...Why wouldnt anyone call me to tell me that when I was originally supposed to buy it Friday! So then I buy the car Monday but I really didnt like the paint touch up job so they offered to have the bumper repainted entirely but I had to take it back in on a Tuesday or Thursday for the paint guy. I scheduled my day, dropped off my car the night before (again I live 45 minutes away) and the paint guy DIDNT show up AGAIN! Finally, I brought it in for the second time expecting they would wash the car before they paint it especially because it was very dirty. THEY DID NOT. and now I just called to find out when I can wash it and they said 90 DAYS!!!! that is extremely important information that was not communicated in any way. and especially knowing that I wont be able to wash it for three months, Im shocked they wouldnt have washed it before it was painted. Im blown away by the lack of communication from them. Luckily I will not be returning to this dealership.

El
Review №24

Limited stock but friendly staff. Didnt find what I was looking for but will continue to check back

Mi
Review №25

I gave a three, because now I’m frustrated with them, because of the bank they deal with doesn’t stand behind their work (job). I got my loan through chase bank that they recommended and I paid tags and title when I bought my car (as usual), but only to find out after five years when I paid my car off, they sent my lien satisfaction letter but no title. they said that they merged with another bank and they lost it, so I’m out $50 dollars that I had to go to DMV and dig out of my pocket to get a duplicate title for my car..when I already paid for it when I purchased the car from the dealership. I called the bank more than seven times and they still say that they sent it, (Which they should’ve sent it registered mail so you would have to sign for it and then they knew that you got it. Then they said that it got lost in the company merger. That is still not my problem, they lost it so they need to pay me the $50 (to replace it). I stopped in to Nucar Mazda to see if they could call the bank and talk to somebody in the title department to help me out in this situation, either to find my title or to pay $50 dollars to reimburse me. I got no help, I guess Once you leave the dealership their done with you. Good luck if you buy a car from them. Very disappointed.

De
Review №26

I purchased my car November 14, 2020 and still have not received my car registration 4 months later!I followed up with my sales person Tom and his manager days before my registration expired and I was told it was okay everyone is having issues because the DMV is behind. I didnt need to do anything but just wait. I could come in to get my temp tags renewed but it was not necessary... My paperwork would be mailed to me directly.A month later and still no paperwork. I decide to call the DMV myself to check the status and to my surprise I was told my papers were NEVER received... I was told they are processing paperwork for date January 14 and on and to follow up with the dealership...I call dealership and speak with Tom who provides the WORST EXPERIENCE!!! He gave a very nonchalant attitude towards my concerns and states I just need to be patient. 4 months is not patient? He stated he spoke with titling department and there is nothing that can be done. I ask to do a conference call because I was getting different answers and he told me NO he was the only one who could help. He was no help at ALL. Instead his response was did you ever buy a car during Covid? I will never use this dealership service again!!!I have no idea where my paperwork is to my vehicleOh and that referral bonus is a joke. I referred someone and was promised a check and guess what I still havent received it. I asked about that as well and Tom said he would get back to me but I havent heard anything... Not surprising at ALL!

Sh
Review №27

It is a great experience to get a car here. The building is new and very modern, rivaling even luxury dealerships. They are very straightforward with their pricing, which is pretty great. They do not pressure you and try to give you a good experience

Jo
Review №28

Dishonest business. Declined to honor quote from TrueCar and refused to work on a deal remotely during a pandemic. Beware.

Ka
Review №29

Top notch sales and service staff. Dan S. was great!! Very kind, and informative, with a no pressure looking and buying experience. Will definitely send family and friends their way. Superb dealership.

Ma
Review №30

Overall, terrible experience. Their laziness lead to clerical errors on my registration. Not only did they not fix the error, they told me the only fix was to work with the DMV myself. One of the managers had the ability to fix this for me, but out of sheer laziness told me I had to contact the DMV despite their mistake. He was also quite rude and 0% helpful. On top of that, one of the salesmen sold me a used car that had a dent on the rocker panel below the passenger door that was difficult to spot. Granted I should have noticed it during the purchasing process, however Im sure he was aware of this. Its the lack of transparency thats bothersome, it should have been mentioned. Additionally, my paper plates have been expired for 2.5 months. Ive followed up numerous times and received conflicting information each time. Every time you call this dealership they will transfer you to multiple voicemails before you get in touch with a person (and they wont call you back). I spoke to a different person each time I called, a lot of passing the buck when a customer needs help. I wasted so much time dealing with this company. My first used car buying experience was as sleezy as expected. Zero accountability from employees, the issues are knee jerk blamed on the DMV or covid and theres simply no customer service. Im really not sure how this dealership has good reviews, but overall theres little integrity at this company. Once the sale has been made, you no longer matter. Ill never buy a vehicle at Nucar again and absolutely will not recommend to this dealership to family or friends.

Le
Review №31

Very disappointed. I purchased a car from them based on a highly recommended referral. While shopping for a car, the salesmen were polite, and I had no issues receiving answers, or call backs. Once the sale was made, the polite manner disappeared and receiving a return call is almost impossible. I’ve had to get my T-Tags renewed almost twice now due to my registration not being received. One salesmen advised me to ride around on expired tags because “police know about dmv delays with covid”, although I expressed how uncomfortable I was doing that. The dmv also advised me they haven’t received anything in regards to my registration, and asked me to get a tracking number from Nucar. I have been transferred, and talked to 3 different people who will not provide me a tracking number. I also experienced noises from my car that I JUST purchased, and after having my car 3 different times ALL day, the conclusion I was given was that they need to have a Kia dealer look at it since it’s a Kia car and they don’t have any Kia service shops there. I recently expressed my frustrations to my salesman who completely blew me off. Seems after they get the sale, they no longer care about their customers. I sadly regret this. I love my car, and it is a great vehicle overall, but the service that has come with it is disheartening. I am giving a 2 star rating based on the overall satisfaction with my car. However, that does not nullify the rest of the experience.

Jo
Review №32

Love my new car!

Pa
Review №33

Best Car Buying experience ever... said my wife. I definitely have to agree. If you visit NuCar Mazda, make sure you work with Ken Chin...you wont regret it.

Ha
Review №34

After a terrible experience at Price Toyota. My brother and I were fortunate that Christian was able to fit us in last minute. Christian is awesome, he was personable, humble, funny and really tried to get to know us. It was clear that he truly enjoys his job and enjoys people. It didn’t feel like a “sale”, I knew he was truly assisting me on choosing the best option for myself. He explained everything nicely and gave me a good history of the car. The chairs and everything were sanitized and it was all around good vibes. I’m sure the whole NucarMazda team is wonderful, but I HIGHLY recommend to SEE CHRISTIAN! Thank you so much NucarMazda! I had a wonderful experience!

Mo
Review №35

Renovated nicely since I been there last. Drive up automated service door. Covid-19 restrictions in place.

jo
Review №36

From beginning to end of my Mazda CX3 purchase Dan was outstanding in getting the job done and Steve helped me get the Red color I wanted so much. What a great team!!!Nobody at any other dealer could get me exactly the car I wanted

va
Review №37

Customer for more than 20 years. Always a positive experience.

Fu
Review №38

We had to go over to service for a repair, as this is the place my husband bought his brand new 2014 Mazda 3 I Grand Touring at Christmas time 2013, we have gone here for almost everything since. WE GOT SO LUCKY TO HAVE MELISSA TO HELP US! She made sure to take care of every detail with our Infotainment system repair, and fortunately it was covered by the warranty. Melissa Ward in Service was amazingly helpful and so nice, she kept in touch and got back to us in just a few hours. Will definitely call her first next time! Will update after the repairs are done Monday 01/20, as she fit us in right away.

An
Review №39

Awesome experience. My sales rep was Juan Matthews and hes absolutely fantastic. Everyone there is incredibly amicable and helpful, and isnt out to scam you or run you dry like most dealerships. Very very very pleasantly surprised with how great of an experience they provided me.

Ma
Review №40

I didnt end up purchasing a vehicle here, but Mario and the sales team were very personable and super helpful - even with COVID going on. They took the time to plan for my appointment by having vehicles that fit my parameters ready and waiting for a test drive, ultimately they just didnt have what I wanted on the lot at the moment but Id definitely recommend them, especially when compared to Piazza Mazda in West Chester.

Ro
Review №41

Everyone was professional and very helpful. Mario did his best to make things easy for me. Angelo patiently helped me and gave me a lot of information about my Minty( my car) I will definitely spread the word and recommend to my family and friends!

re
Review №42

Horrible at answering the phone

Ta
Review №43

I went in there to look at cars, and when I walked in and not one person acknowledged me. No one spoke to me. There was one man that held the door for me and looked at me, but still didn’t even say hello. I was looking for a car all over the lot and not one person offered to help me. I couldn’t believe it so I just left.

Am
Review №44

Bought a car here in 2018. It was a used car, but we were still told multiple time that the breaks and tires were brand new. The breaks snapped a few days later, and could have killed us completely had it happened while driving quickly. Thankfully we were slowing down to turn into our driveway and were able to stop without crashing.Our mechanic informed us that the breaks couldn’t be new, and clearly haven’t been maintained or replaced since 2008 when the car was manufactured.Now, during a recent inspection we are finding out that our tires are from 2007. On a 2008 car that we were told had brand new tires from 2018.We checked so many times with the dealership and mechanics working there, and they reassured us that everything was brand new and even did a check before we signed and drove off.This place is cheap. Please get your car properly inspected or bring someone who knows their stuff because they’ll try to sell you a death trap.

Fa
Review №45

I have had my car for almost 3 years and I have tried Mazda dealerships in different states. Nucar Mazda is the best. Although it is not convenient for me to go there and come to pick it up, it has such a great knoweledge of the car and mechanics that I am sure anything wrong with car will be fixed and I should remain confident and relax.

Ca
Review №46

The professionals at the desk we pleaant and happy to help, no grumpy team members. They were prepared with status and updates when I asked. Very attentive. I will use this location for my auto needs as Im new to the area. GREAT first impression.

co
Review №47

My husband and I were extremely pleased with the personal care and professionalism of everyone at Mazda Nucar! Jay, the sale representative, was most knowledgable and made it very easy for us to decide what model Mazda we ultimately wanted to buy. The manager, Steve was friendly and very helpful and Sam, in the business office, helped us breeze through all the paperwork with a complete understanding of everything we were signing! I am sharing our experience with all our family and friends and would highly recommend purchasing a car from Mazda Nucar! I am loving my car!

ra
Review №48

If I was local I’d take my car here for service without a doubt. My Speed3 broke down in Delaware and I dropped the car off at Nucar Mazda Service. Not only were they patient through this whole long process, they even got the parts installed the same week that they received them. I really appreciate the effort Melissa and the service team put in. Thank you!

Ja
Review №49

Quick service, great customer service. Waiting room roomy and comfy. Would prefer ESPN on, but those game shows but not that big of a deal.

Fl
Review №50

The new service center is really nice. Service was great.From making the appointment online to making the payment was convenient and easy 👍

Da
Review №51

Mgrs Ray and Steve, took good care of me. Highly recommend!

Ja
Review №52

Didn’t buy here, but had service done and it was altogether a very professional and positive experience. My service consultant was knowledgeable and very helpful with any questions I had. They were able to get my car in and work finished quickly, even after having a couple things added on in the middle of the process, and I consider the prices to be very reasonable.

Ka
Review №53

I began my search for a Mazda CX 5 Grand Touring with the Premium package in April. I looked up the prices on Truecar, KBB, and all other trusted websites. I even joined Consumer Reports for more detailed average price paid by customers for that particular trim in a geographical area. I picked up an average price of all the above mentioned websites, (Great value price) and began my search.I had approached 8 dealers in Philadelphia and NJ region before I approached Nucar in Delaware.All the other dealers, had their prices either way above the market value or had some kind of hidden costs which came up once I asked for the out of the door price.I lost hope of finding the car with my price. That is when I wanted to give a last shot at Delaware. All thanks to Mr. Dave Carsch. He quoted an excellent price way above my expectations on his first email. I immediatelywimmediately acceptediaccepted thetthe offer and went in for a test drive. Angelo was great in helping me get things settled out. I drove back home with my new car.Totally recommend this dealership to everyone. Honest ppl and a hassle free buying experience from a genuine dealership

Or
Review №54

The people and service there are great! Just had a oil change there, and they cheaper than Jiffy Lube. And if feel good to go where the car is from. And there honest about what needs to be done. And to me that matter most. Melissa and John from service again guys thanks.

Bi
Review №55

Friendly, no-pressure experience. Angelo, the salesman, patiently answered the questions and laid out my options. Left the first day w/o committing to buy and w/no pressure to do so. Decided on the 3 5-door but the color wasn’t in stock on Day 2. They had it there the next day, when we closed the deal. Great experience w/both sales managers, whose involvement was minimal. Great price. Nice detailing job. After all the paperwork was done, Angelo spent nearly an hour teaching me about all the gizmos. Overall: A-1.

Be
Review №56

My wife and I purchased a CX-9 from Nucar back in March. Our experience was excellent from start to finish. I highly recommend salesperson Mike Johnson, who provided a competitive up-front quote over email, great communication throughout the sales process and even came in on a morning off to accommodate our schedule. I felt at ease through the entire process. They even found a quiet space for my wife to nurse our infant at once point. Give Nucar a look if you are interested in a Mazda or need service. Ill be back even though it is a bit of a drive. Highly recommend!

An
Review №57

Nucar Mazda/Chevrolet is a friendly low pressure dealer that offers upfront discount pricing. The value you get is greater than the price you pay. See hundred of 5 star reviews on Google reviews. The Mazda parts dept is the number one in the country and Chevy parts dept is Im top five in the country. From sales to service you get a great experience.

DJ
Review №58

Bought a used truck from them. James Jacobs was my sales guy, young kid but he was very helpful. It was my first auto loan and he guided me through the entire process. Also big thanks to Sam Odongkara, the finance guy, very professional and nice. Overall A+ experience. Thank You Guys! 💪

as
Review №59

Great service centre for my Mazda. The are friendly and takes care of your car in the best way possible

Ar
Review №60

I dealt with Angelo G. from sales. He was extremely professional and very personable. I actually had a very nice experience buying my vehicle. They treat their customers well!

An
Review №61

Great service and friendly personnel.

Jt
Review №62

Very friendly and helpful. Very pandemic friendly everyone wears masks and take all the safety precautions

Ly
Review №63

This auto purchase was the easiest I have ever done. Sal is a true gentleman and I never felt pressured or pushed into any portion of this deal. With Mike as a solid point person for his team, I had the details of the purchase within 20 minutes of walking through the door. The environment of the dealership is pleasant, hassle free, and respectful. I will get my car serviced here for the duration of my ownership and will most certainly refer my friends and co-workers here to afford them the same refreshing experience that I had.

Em
Review №64

Thank you Bob for getting me the car I wanted!! I love it!

E
Review №65

I came in just to see the inventory but left out with a car, Mike and Sam was amazing they treated me like family Ive been to numerous car dealerships but I was blown away by theyre honesty and professionalism. I was given answers like I was part of their family instead of just a buyer they gave me information on certain vehicles that I was looking for and put me in something just for me and it wasnt about make a sell, Im all telling all my friends about you car Connection

Ju
Review №66

Excellent visit to Nucar Mazda for my first oil change service. In addition to tire rotation, oil change, etc. they rectified 2 dashboard lights and sat in my car to help me reconnect my phone to my little ZoomZoom (Mazda 3). All within about an hour and at no charge!

Le
Review №67

I was in contact with the sales person over the course of a couple of weeks after looking at their cars I found the car I liked. A few days ago I got the check from the bank went to the dealership and I didnt spent to much time their and left with a 2016 Malibu. I couldnt be any happier with the service I got, and I got a great deal on the car If you go their ask for Angelo he is very knowledgeable and will get you the best deal.

Ki
Review №68

I loved how smooth the entire process was for me. I applied online and I was very concerned about my ability to purchase because of my credit. But I was able to get the car I wanted with a great interest rate, monthly payment and no money down. And when I came into the dealership, the process of completing the paperwork was so easy. And there were NO changes to what I was told over the phone. The staff was very understanding and friendly. Thank you Ed, Sal, Steve and Ray!!

sa
Review №69

Best place to bring your vehicle. Caring and professional service. Thank you

Al
Review №70

Good experience - no pressure sales either for the car or for add-ons. And when they didnt have the car I wanted, they went out and got it for me. Very professional and accommodating.. I would definitely recommend them.

Ke
Review №71

It was the best experience ever in buying my first car. There was no pressure nor hassle they made me feel extremely comfortable in my decision, everyone there is very professional! Just also wanna say thank you to two awesome guys Ken Chin sales consultant and Sam Odongkara finance manager they took very good care of me.. Thanks Nucar :-)

Co
Review №72

Worked with Michael Johnson & staff. They were very helpful & patient. We did not feel pressured by any means. I would definitely use them again.The only reason they did not get 5 stars is because the space was a bit tight due to construction. Im sure that is a just a temporary thing.

Sh
Review №73

Great people and service. They go out of their way to make sure u are happy with your purchase! Dan Stanitski is first rate!

ho
Review №74

Very good price and used vehicle was in near petfect condition. Quick and efficient entire process little over an hour. Bob Saunders was my sales guy honest and appreciative.

JA
Review №75

My fiance and I stopped at Nucar to look at a used vehicle yesterday. We are not ready to buy for about a month. Mike was the salesman that worked with us. He was very professional and took his time with us. We test drove two different used Camaros. We were also greeted at the door by the sales manager, Steve. When we are ready to buy, we look forward to working with Mike and the entire Nucar team! Thank you for making our experience a pleasurable one!

Ka
Review №76

Great experience. Sales person Angelo was very pleasant and forthright. Would buy there again. Service Dept was friendly & waiting room clean & very pleasant

Wa
Review №77

Amazing absolutely amazing! They went out of their way, to get me fast efficient courteous and professional service!

Kr
Review №78

Saw a car I was interested in, the person I worked with was Q. He was a great guy and very understanding. I told him what I was looking for and what I wanted. Not only did he make sure that the price I was getting was market, the experience with him was great. He was very personable and I enjoyed my time at the dealership. Id definitely recommend Q because Ill be going back to him and letting my friends and family know as well.

We
Review №79

I walked in and someone asked my it I needed help and I really felt I was being helped and someone was looking out for me. The salesman Ken Chan very courteous and patient and I purchased the same day. I would recommend Nucar because later when I told some friends how much I paid, they told me I got a great price. I even use them for servicing the car. Great all around dealership.

Ba
Review №80

The service staff is great! Everyone is very courteous and stays in touch very well.

Ti
Review №81

A great experience. Dave, Ken and Sam will take good care of you. And you cant beat the zoom zoom. We just picked out our 2ND

Fa
Review №82

My car adviser was Christin. He was great and awesome. I had couple of issues with my car and I showed them to other Mazda dealers and also other high ranked mechanics but they were not fully solved.At Nucar they got everything right and not only the issues are fixed they are fixed forever. I have not seen any electrical issues since then. I used to have tire sensor coming up after 10 miles of drive from where it was fixed and my rare cammera working randomly.Thank you Nucare and Christin for such a great service!Fazel

Ni
Review №83

I am very happy with my experience with Ken Chan he helped me get a car that Ive always wanted, and I went in test drove and then about an hour later I was driving off the lot with my car. They were friendly and very open about helping me. Awsome job. I am highly impressed with out a double this is the best spot to get a car!!! Thank you all.

Ch
Review №84

Best expierence I’ve had. No pressure what so ever. Seriously what car salesman doesn’t pressure you to buy a car; these guys. They work with you by listening to you. Then they get you what you asked for. Unbelievable!!! I’ve been a customer of another dealership for a very long time and I wish I would have switched sooner! See ya later Cleveland Ave! I love NuCar!

Bz
Review №85

Made appointment for service at the service desk, reps. seems to be a little unfriendly & less attenative to concerns of the customers, talking among themselves, Maybe the new futuristic look is making it a very see thru enviroment atmosphere.

Ca
Review №86

This is where I get my Mazdas serviced. Brilliant and fair staff who go out of their way to make sure you know whats going on with your car. And that you get a fair price for the work. The Mazda Service Center here sets the standard!

Ki
Review №87

Great experience with an excellent Salesperson! Dan walked me through the process and answered all of my questions. I would recommend this dealership.

Or
Review №88

Always bring my car here. This is a place that you can feel comfortable without ever thinking they have a motive. They tell you what is needed now and what can wait. And the sales crew made my life so smooth and easy when I had to get a new car.

Jo
Review №89

Fantastic!! All new.. service department was awesome as always..

Ed
Review №90

Service department and sales department where spot on. Jay Mikesell and Steve took great care of my vehicle. Highly recommend!

Pr
Review №91

Excellent service and I love the shuttle service, the driver is so pleasant and friendly.

Le
Review №92

It was my first time getting service done at Nucar Auto Collision. I was referred by a friend to go to Nucar, because apparently this is the only place that cares OEM jeep parts in DE. They had my car for 8 days and during this time they kept me posted with the work process that my jeep was going through. When I went to pick it up it did surprised me that my car wasnt only clean outside but inside as well. I am a very meticulous person and small details makes a huge difference when it comes to service. I am content with the work that was done and also with customer service. I totally recommend this place! Thank you!

Ma
Review №93

Parts guy is awesome.

Ca
Review №94

I went in with check in hand ready to purchase a vehicle and I sat in a trailer while sales men walk passed me than I approached a salesman named Bob for help and he asked me what do I want. I ignored his comment and i told him i am looking to purchase a vehicle and he asked me your are here to purchase a vehicle like I didnt belong or something so I tell him what I wanted he took me for a test drive and said not a thing during me looking at the car or driving it. So we go inside after the test drive and I tell him what I want he leaves I stay in the office for about 20 minutes alone he comes back and gives me the numbers and told me this it take it or leave it didnt give me options or suggestions he didnt negotiate or nothing he even got the way I was going to purchase the vehicle wrong. I took my money and left didnt even give him a counter offer because clearly he didnt even want my business, by judging me because of how I look that what I was saying didnt even matter because in his eyes he probably thought I couldnt afford it or what not.

Ei
Review №95

George from the service department is the nicest human being ever (only second to my boyfriend of course). He is really concerned for me and fight for me with the warranty company. He deserves a promotion!

Na
Review №96

Trust them with my car always do good job

Ir
Review №97

Great customer service. Smooth and easy transaction. Very satisfied!

Mi
Review №98

Friendly & efficient service at a fair price. I wouldnt dream of going anyplace else!!!

jo
Review №99

Had a great experience, Aaron is one of the best in the business when it comes to car salesman, The finance department was great as well

Jo
Review №100

Nucar is great. I have been buying vehicles there over 20 years. Dan Stanitski great salesman I have been buying cars from him since I was 16 years old and now Im 46

Information
83 Photos
100 Comments
4.7 Rating
  • Address:172 N Dupont Hwy, New Castle, DE 19720, United States
  • Site:http://nucarmazda.com/?utm_campaign=gmbgraph&utm_medium=organic&utm_source=google
  • Phone:+1 877-687-1245
Categories
  • Auto parts store
  • Mazda dealer
  • Auto repair shop
  • Car dealer
  • Tire shop
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations