Had a phenomenal experience buying a 2021 Sonata from Drew! Very personable, informative and made sure all of my questions were answered during the buying process to make sure I was choosing the right car for me. Such a stunning car with a sleek design! Drew thoroughly walked me through all of the features the Sonata has to offer to make sure I was getting the most out of my purchase and has always been available to answer any questions or concerns I’ve had since my purchase. So happy about the car and exceptional service I received! Will definitely be returning in the future. Can’t beat the quality, price and warranty Hyundai has to offer. Thank you Drew!!!

Well I was looking at a 2021 palisade. My wife picked on out and we put our deposit down to hold the car to come in. They were flying out of the lot before we could get one. Well Bob(our salesperson) kept us in the loop the whole time. I was frustrated that I had to wait almost 2 and a half months for it. They kept their deal with me with my trade in even though I put more miles on it. Also because I waited so long they threw in the weather mats for me. If I was staying in Tennessee and needed a new car again I would go back to this dealership hand down.

We had a great experience at Downtown Hyundai. We worked with Drew and Chubby to find the car we were looking for. Drew was very patient and never pushy when we told him we were in the market. He communicated with us over 2 months about possible cars that fit what we needed. We finally bought a 2022 Tucson this week and we are in love! The dealership was easy to work with, and really accommodating for our needs/wants. I would definitely work with Drew or Chubby in the future! I highly recommend Downtown Hyundai if you are in the market!

One week ago my life changed when I purchased a 2022 Hyundai Sonata Plus. I now have a stress free driving experience with a powerful but quiet ride and so many convenience and safety features.I came in the dealership as I was referred by my son to Chubby. His warm smile greeted me as I arrived. Since I originally wanted a used Lexus and hadnt considered a Hyundai, I was certain I would want a Genesis. Chubby let me look but said before I decided I needed to see the new Sonata. He pulled up the spage age looking 2022 Hampton Grey Sonata Plus. I thought it was an Aston Martin. Upon sitting inside with Chubby patiently and politely showing me all the features, I knew I had to have it. Chubby is awesome.The F&I manager,Michael, was worth the short wait as he had gotten me an incredible finance rate( Due to my excellent credit)and had everything ready. He wasnt pushy and we actually went ahead and purchased all the various warranties as my son wanted me to drive with no worries on maintenance and breakdown so he treated me on these!The GM that day was also helpful to walk me through the sound of the turbo and all the salespeople lots of fun. I brought them some donuts the next dayI hope when I need service and maintenance it is also a pleasant experience and my advice to reader is go see them and find your dream car.They negotiated on the price of the new car but my only disappointment was I got a bit less than another dealer offered on my Honda Accord.Enjoy your new ride!

It’s been about two weeks since we brought our brand new Hyundai Kona home and I am in LOVE!! Drew was absolutely amazing throughout our purchasing process. He had extensive knowledge of the features of the cars we test drove and was very accommodating with our financial situation. I think I’m officially a Hyundai owner for life!!

I bought a 2012 Honda Accord from Downtown and I have been very happy with the car and the sales experience. I told Chris Knapp what I was looking for and he found a car that was in good shape and in my price range. Their finance department got me a good rate as well. Excellent experience all the way around. I would recommend them highly and would buy from them again next time as well.

Loved my experience with Downtown Hyundai. Drew is very patient and forthcoming. I love my new Sonata!

Drew Bourgeois was a great salesman. I got in and out very fast with the price and additions that I wanted. I didn’t feel pressured and he was willing to work with me on anything I asked for. Ask for him if you stop in.

I just purchased an Elantra from here, and I had a great experience. I expressed a great interest in this car prior to it being available for sale, and Bob made sure that this car would be in top shape upon purchase. He was fantastic at communicating what work the car was undergoing and when it would be available. It looks absolutely stunning and drives like a dream. Thank you to Bob, as well as Frank, for making sure this car was perfect.

Very friendly service!! I was having issues with my lease end and car buyout and the employees here really went out of their way to help me out. Karl is the best! Highly recommend working with him.

We just had the best experience purchasing our 2022 Tucson Hybrid Limited, Bob Wood was able to get us exactly what we were looking for. If youve been looking, then you know just how difficult these vehicles are to get and how some dealerships are overcharging to get you what you want. Back in August Bob emailed us a spec sheet for a Tucson that was scheduled to arrive in October, after confirming that it was what we wanted we placed a small deposit on the vehicle to make sure it didnt get away. Bob kept us informed every step of the way. Once it arrived we went to the dealership and the paperwork was fast and easy, no surprises in the pricing. We couldnt be happier and highly recommend Downtown Hyundai and Bob Wood.

Thank you chubby nice working with you. Great attitude and customer service

Ive been bringing my Tucson here for a few years and have had good service. Recently it was a but shaky probably due to the lack of employees. This week I was pleasantly surprised with customer excellent service from Tyler and the mechanics. He kept me informed and my repair was done in good time. He even went the extra mile to check my tire pressure when he saw the light on when he brought my vehicle up.

(For service center). Shelbi was friendly and helpful, but overall would not recommend using this dealership for service/repair issues. If I had taken my car to another place it would have been finished in under an hour, but due to poor communication & other issues, it ended up being there the whole day. Waste of time, definitely recommend going elsewhere!

Chubby was Outstanding. He was efficient, helpful and very friendly. No negative vibes. Made buying my car very easy. He even helped me get thing set up

Geoffrey Booker must be complimented on his knowledge, concern, expertise, and overall service. I am only five months into moving from Washington DC to Nashville, and Geoffrey has further confirmed that southern hospitality is a real thing.Approximately five weeks ago, I started to have issues with the engine in my Hyundai Sonata. I brought it in to this dealership, not knowing what lay ahead. Unfortunately, the engine in my Sonata would have to be replaced. Due to the number of repairs, the dealership was short on loaner vehicles, thus rendering me car-less in a new city where I dont have family or friends. I told Geoffrey that I would be rendered car-less, making it challenging to navigate Nashville without one. He was immediately sympathetic to my concerns and offered some wise and helpful suggestions. He gave me the information to the Hyundai line that assisted customers with recalls. He reassured me that he would keep me updated on the progress of my repair and if there were any loaners available. By Geoffrey providing me with this information, I reached out to Hyundai Corporate and got the details on a rental car and Lyft/Uber reimbursements and to possibly have the parts expedited to the dealership. I was able to better prepare for this repair process due to Geoffrey going above and beyond.Furthermore, anytime I called the dealership and inquired about my car, Geoffrey made it a point to return my call. Being a new transplant to Nashville, Geoffrey made me feel like someone cared about my situation. Unbeknownst to him, his efforts and warm and friendly demeanor made me trust that everything was being done to get my car back. Initially, I was told that I could be without my car for up to three months due to issues beyond the dealerships control. To my surprise, I was called by Geoffrey to pick up my vehicle after only five weeks. I want to thank not only Geoffrey but the entire dealership for making this happen. I am beyond happy with my experiences with this dealership, especially Geoffrey.This dealership has a jewel in their service department with Geoffrey as a team member. I will exclusively recommend the Downtown Hyundai dealership.

I bought my car in 2018. Everything was very unorganized. They lost my license plate twice and my documents. Getting all of this figured out took SIX MONTHS. What made me decide to stop coming here for oil changes is the service department. It’s ridiculous. They say they do a multi point inspection but they do not. They never check anything. I had a break light out and they didn’t even say anything. They’ve never mentioned air filters, never looked at my brakes, etc. Then the REV rewards. Last time I came I asked to use my rewards to get some money off. The guy advised me I needed to wait until my 50,000 mile check up to do that, because it would “be more expensive.” So I did. Just asked today to use my rewards at my oil change. The girl working told me that mine are all expired and cannot be used. Are you serious? They never told me points expire. And the girl was so rude about it when I tried to ask for more information. They also had my information in the system wrong, go figure. I got charged $85 for an oil change and tire rotation and “multi point inspection” which they did not do. Service was awful and took an hour. I will not be coming back after repeated infractions and how unorganized this business is.

We were so impressed with the service Bob Wood offered us. Our previous Santa Fe was stolen and totaled. Bob expedited finding the perfect car for us and delivered an experience well never forget. His professionalism, compassion and delivery of what we wanted went beyond all expectations.

Great service, service person Chubby was excellent, friendly and efficient. I would recommend my family and friends to come see Chubby at Hyundai Downtown Nashville.

Brought my car in to have a recall issue fixed. Scheduled the appointment 2 weeks ahead of time so I assumed they would already have the parts but they didn’t which was frustrating, but I also had them check my tire while I was there and Tyler was so helpful. He made sure my tires were in good shape and was very quick, helpful, and professional. Made my experience great!

If you’re looking for five star service, go see Mr. Gaston “Chubby” at the downtown Nashville Hyundai/Genesis dealership. I have had approximately 5 sales consultants from around the country over the last 3 months and “chubby” is the ONLY one to call me back and maintain contact. I drove all the way from Memphis, Tn to purchase from him. What are you waiting for? Go ahead and make the call.

They were great! I live in GA and called the day before I made the trip to Nashville. Put a deposit on a car the day before, drove there the next day, traded my old car in, bought the new one, and drove home! No nonsense fees like they have here in GA. Easy deal. Finance guy was great.Highly recommend!

I had great experience buying a used car for my son. Drew was very helpful and worked with me through the whole process. There were a few hiccups but the team did their best to iron those out and get me on my way. I would recommend this dealership and if i have another opportunity i would purchase from them again.Chris D.

My customer service experience with this dealer wasnt the most favorable. My initial review was quite poor because there was a lack of informative communication. However after consulting the dealership in person about the issue I was having it was then resolved with all the information I needed in the best way they could possibly provide it. This dealer has an awesome and affordable selection of vehicles and staff that are ready to provide.

Bob was wonderful! He was the best at keeping me updated through my 3 month wait for my dream car, due to the chop and new car shortage. Very nice, personable, and patient.

Had a great and simple experience purchasing my new GV80 from Downtown Hyundai. Drew Bourgeois did an excellent job! He was able to answer or find answers to all the questions I had and made the entire deal go smoothly. He made the entire experience seem very relaxed and wasnt pushy or demanding at all. Made sure I was comfortable with the deal and even called me up to check on things a couple days after! Great service!

My salesman Terry is a rockstar so I had an excellent experience. Terry’s been in the business for over 20 yrs so he’s seen it all and he’s highly knowledgeable of downtown Nashville so he’ll keep you entertained if you have to wait on finance.If it wasn’t for Terry I would drop my rating to a 4 since we did actually have to wait on financing since they only have 1 financing person on Thursdays. I was paying cash so they should’ve got me out of there in less than an hour since I already knew what I want and again, since I was paying cash.Hyundai is a stellar brand!

We had an amazing experience at Downtown Hyundai! Chubby was great to work with. Very helpful, not pushy, responded quickly to any questions we had. Everyone we dealt with was friendly and kind. We will definitely do business with them in the future!

Very unhappy with the customer service. I have been trying to schedule a service appointment for the car since over a month but no luck. Every time I call, they transfer me to service department, which automatically directs me to the voice-mail.I have recorded voice-mails as well as marked them urgent, but of no use.I have been customer with them since 2 years and have never had troubled scheduling an appointment. Hope the relevant people can help me schedule appointment for car service.

Had a great experience this weekend buying my new car! Greatly appreciated the friendly faces, and vending machine snacks for my son (sharing a couple dollars when we couldn’t find our own!) and helping us find the best car solution for our family!! Highly recommend Chubby Gaston as he was a great salesman, knowledgeable about every car we asked about, did a thorough walkthrough of all the new features and made us feel comfortable in every step of the process. Thank you for making this a fantastic experience!!

My Car Service Representative was caring, informative and helpful!!! He answered every question that I had with certainty. His name is Tyler and I encourage future customers to go to him. He provided excellent service!

Needed some warranty work done. Quick and easy online appointment set-up. Easy check-in and vehicle drop off. I was kept up to date on the status of the repair. Completed quickly.

Bought a new car from Downtown Hyundai. Had a very good experience. Especially working with Bob who made the whole process very enjoyable. Trustworthy man. It would be a pleasure to do business with him again. Good job, Bob! Good job, Downtown Hyundai!

Great and quick experience! I was in and out in less than 2 hrs and got an excellent lease deal with Drew. He was very patient and forthcoming during the entire process! Highly recommend!

Good experience overall, no so call markup and overcharged accessories. Little high on the doc fee, but I am still happy not having to pay for extra things I dont need. Bob the salesman was kind enough to order my car without taking deposit and sell it on an agreed price, hence the stars.

From our first returned phone call outside of work hours, to the follow-up phone call after we drove our new car home, Karl and team provided exceptional service, exceeding our expectations. They made this car purchase worth the drive from Memphis and back. We are VERY happy with our purchase.

I bought a 2021 Hyundai Kona at downtown Hyundai today and had an amazing experience. Previously, I had been very loyal to another dealership in Nashville for 5+ years, but unfortunately their customer service went downhill over the years. So I decided Id try a new dealership this time and Im SO glad that I came to downtown Hyundai. Chubby is super friendly and helped me find my perfect car. He worked with me to find a financing option that worked for me, and by the time I signed papers there were no hidden fees, no shady sales tactics or fine print. The financing process took much longer than they said was usual, so they offered to order me food. I felt terrible because Im vegan and didnt want to be difficult but they literally ordered me a large vegan pizza!!! Talk about going above and beyond. Seriously I am a customer for life after today. Thank you so much downtown Hyundai!!!!!!

Had an incredible experience purchasing my recent vehicle at Downtown Hyundai & Subaru. Ahmed Ali was particularly helpful and informative regarding the car I was considering. The purchasing experience went smoothly and everyone I talked with was friendly and engaging. Excited to travel in my new car.

Drew was extremely helpful in finding the perfect Palisade for me. His patience and perseverance throughout the process made the car buying experience easy and pressure free. I love my new car!!

Hands down the best car purchasing experience I have had. Terry was a knowledgeable salesperson who did not play games like other dealerships. I was able to purchase the car I wanted, with a price and trade-in value that was reasonable in an extremely fast manner. I will absolutely return to this dealership as my first stop for the next purchase.

Very easy and pleasant experience! Terry was fantastic. Very patient and helpful at all times. No hassle at all. If I would be in the car buying market again I would not think twice on where to look. Everyone at this location are easy to work with. I had to travel from Memphis, TN to Nashville, TN to get my car and I dont regret the drive at all.

Thanks to the team at Downtown Hyundai of Nashville…I am now the proud owner of my dream vehicle…a 2021 Genesis GV80! The experience was amazing as their professionalism, customer service, and patience was second to none. What I liked more than anything is that they operated as a unit. The team of Johnny V, Bob, Karl, Mike…and various employee smiles/light conversations made this experience both pleasurable and fun! Thank you so much…I truly appreciate you all!

Drew was the best very knowledgeable and also very patient. I absolutely love my car!

While I love Hyundai cars, and currently own three, I have struggled with the service at both Downtown Hyundai and Cool Springs Hyundai to such an extent that I decided I would not buy another. The communication with the service department was awful from scheduling to completion. However, my most recent experience was completely different. I needed a major repair on my Equus. When the car was towed in, I was greeted by a young man named Tyler. He gave me his cell and kept me informed every step of the way. He was outstanding. He made the experience simple and stress free. Solely bc of him, Hyundai is back on my radar. If you need service at Downtown Hyundai, reach out to Tyler.

They had the exact car I wanted already on its way before I got there. Ask to speak with Chubby Gaston. He is definitely the guy in that dealership that you want to work with.

This Hyundai dealership has it down, they want your business and not take advantage of you, make your buying experience top notch from start to finish. Bob, our sales specialist, did a phenomenal job on getting my 2022 Tucson, he knew what my wife and I wanted, he listen and wasnt being pushy, honesty and integrity was the key for the reason why we came to Downtown Hyundai. From Bob to his manager to the finance manager, we left feeling great about our purchase and not regret feeling like weve been had. Even if we didnt buy from them regardless, their business model make sense and its called BE HONEST, simple right? Again, thanks Bob and team.

I typically hate the whole new car buying experience, so much so that I haven’t bought a new car since 1998! This was pleasant from the start… Chubby Gaston was a great salesman! Did not push anything on me but was able to answer my questions. Overall I’m happy with my purchase and with downtown Hyundai.

Ahmed was amazing! He helped me with EVERYTHING, and I absolutely love my car! I told him my budget and what I wanted and he made sure I got everything I wanted!! If you are buying or leasing a car through Hyundai GO THROUGH AHMED!!

Phenomenal experience getting a new car at the dealership. Karl was very very helpful throughout the process and got all my documents ready with everything good to go in less than two hours. Love the car!

So my overall experience with will in the service department was phenomenal. Everything he said happened and he was easy to talk to and honestly amazing. But the GM and Jason in the dealership cannot be trusted. I was promised a loaner car as long as I got my vehicle in their shop. After spending 800 dollars to get my vehicle out of another shop and to their shop the GM said he would not give me a loaner car and Jason said that he would not help me anymore. I have text messages to prove what I’m saying and am currently speaking with Hyundai about this issue. Because of this I had to spend 3000 on rentals. I will never buy Hyundai from them again and honesty will probably never buy Hyundai again. But I have to reiterate that my rating has NOTHING to do with will. He was amazing and helpful and is the only good part about my experience here.Having just seen the rely I must edit this post. The dishonesty in this post is absolutely amazing. Jason did know it was in another shop and I have the texts to prove it! I also have the text from Jason stating that GM was going to give me a loaner. Your information is very incorrect. Your dealership is also the reason I will never buy Hyundai again. Poor business’s practices

The customer service from Geoff was exceptional however, the operator answering the phone and the person performing the diagnostic did not make this process ideal for me.

Buying experience is TOP notch!!! Though, took them several hours for paperwork. I left the lot feeling like my purchase was fair, equitable, and even exceeded my idea of value! However, followup visits for service were underwhelming and overbooked. Every. Single. Time. Never an opportunity for loaner, shuttle, or escalated service times after failing to deliver on reservations. Service staff while EXTREMELY polite, have shrug your shoulders, whatcha gonna do???, business as usual undertones. So I switched to another location---same thing with service. Polite, but these are the cards mantra. Well, you almost had me Hyundai, but now Im just biding time until I can glide back to my old standard of service...Volvo. Or maybe consider using a foreign car repair service because Ive had on par experiences with them locally. Hyundai-do better! Finish what you start-take some pride in earning loyalty.

Can I give a zero? The summary is a sales associate asked my husband to come down to the station so they can fight. Basically, we called to see if 2 cars were available, they said yes, then they bait and switched and said actually they are out of service for now but here are other more expensive options. Thats all fine but we werent interested and the rep called my husband back and got aggressive, and then called me and said I should get better friends (its my husband) and that he knows where to find him. Before that it took me 20 minutes to even find out if these cars were available as I got transferred to 5 unrelated departments. All in all, I come from the car business and this is a disrespectful, unorganized, and somewhat scary mess of a place to get a car from.

I was extremely impressed with the customer service at Downtown Hyundai. Chubby Gaston went above and beyond in helping me with the purchase of my Hyundai that I am pleased with. All the staff was friendly and helpful in this seamless process and I definitely recommend this dealership!

Had a great experience at Downtown Hyundai with Drew Bourgeois! The website was very detailed and we knew what vehicle we wanted before we got there. Drew made the experience quick and easy and my daughter loves her new (to her) car!

Karl Willadsen was my sales rep in May 2021 and I purchased a new sonata. Even busy as he was I never felt rushed and he made sure my new car was setup to my phone and showed me all the safety features and programmed everything. I was treated with respect and kept well informed without pressure. The finance manager was also nice to me as I had not carried debt in decades and like to read before I sign and also did not rush me as for this car I did finance it. This is the third car I have purchased from this dealership

The team at Hyundai was 12/10 - my sales associate Drew could not have been more accommodating and very much had a no pressure approach (very very appreciated!). Coupled with Tim (Hyundai/Subaru GM) who treated me like royalty the entire time. Overall, I could not be happier with my experience and I would very highly recommend this store for any and all vehicle needs.Thanks again for the help fellas!

I had fantastic service and customer service with the downtown Nashville hyundai dealership! They helped me get the exact car I wanted and were speedy with my schedule. Great location!

I recently purchased a 2021 Sonata SEL. This was by far the best experience I have had purchasing a vehicle. I didn’t feel pushed once. On top of that, I was given a detailed explanation on the different purchase options, and helped me find the best one for me. Everyone the sales manager, financial manager, sales man ( Terry Upton) made this car buying experience amazingly quick and stress free. I would highly recommend asking for Terry Upton if you ever decide to purchase a new car. Thank you all!

Had a great experience with the staff! Drew was very helpful, honest and insightful throughout my the whole process.

I called and requested a quote. I was informed that they couldnt provide a actual best price quote over the phone or through email I had to be there in person. This is obviously false as I have several other dealers who have provided quotes. I dont recommend dealing with dishonest car dealers when reputable ones exist.Edit 5/31/2021: Note how the dealer below once again has lied. Your policy not to provide pricing is not the same as cant provide pricing. You told me it was something you couldnt do, not something you were unwilling to do. The fact that you seem to think it is reasonable for me to drive two+ hours to hope that you actually have reasonable prices is silly. Youre obviously free to run your business however you wish and had you honestly said were unwilling to provide prices over the phone (which other Hyundai dealers have done and they havent received this review) that wouldve been the end of it, but that isnt what you said. You lied in an attempt to pressure me into coming in.Edit 6/8/2021. I was eventually contacted by Downtown Hyundais GM. He was apologetic and understood why I wouldnt want to drive all the way to Nashville (from Chattanooga) without a quote. He provided a quote. They werent the best price but they did come close. I appreciate him getting back in touch with me. Overall experience wasnt the greatest because I had to jump through so many hoops and leave this review to actually get service, but I have improved my rating as eventually this got sorted.

The best overall experience Ive ever had in purchasing a vehicle. The process was streamlined with no unexpected curveballs. The salesman, Bob, was highly professional and delivered on all statements made during the sales process. I would highly recommend the salesman and the dealership.

Bryan Sircy is such a helpful and smart employee at Hyundai. He is thorough and respectful of my time and budget. He was able to help me out when it came to get some advice regarding replace some parts for my vehicle. He gave me honest answers and made me feel confident in my purchase. Great experience. If you want an awesome service experience contact Bryan, you won’t be disappointed.

This is a great place to find a car! Drew was friendly and professional along with the rest of the staff at the dealership. Loving my Honda CR-V!

Great Service. Shout-out to Tyler for getting me in and out of the service center quickly and with a fixed car.

Had a fantastic experience leasing a vehicle last week. Drew went out of his way to find us the perfect vehicle and answer any questions we had. Ask for Drew when you go!

I fail to see how they can call their oil changes an “express service”. I’ve never had an oil change that didn’t take at least an hour, most of the time longer.Last week they called me and canceled my service appointment because they “over booked” themselves.The impression I get is they are short staffed. If this assessment ever changes, however at this point this service department is a s$&t show.PS - don’t buy their oil change plan, you will be stuck coming here. The service team in Franklin has their stuff together.

I felt like I got bait and switched, but was in a bind and did need a cash car. I ran into an Elantra I was skeptical about, but they came down and at the same time were very transparent about the work that had been done on the car. They had 5 years worth of history and then they put in some money. They were very reasonable and so far so good with the car.

Working with Downtown Hyundai and Karl Willadsen was really a pleasant experience. Karl showed us several vehicles and answered all of our questions. He went over all of the features in the Sonata that we finally purchased. There wasnt any pressure and we werent rushed through the process, it was a nice change.

The dealership had the exact vehicle I wanted. Chubby was friendly and easy to work with. I recommend him and the dealership.

Ask for Chubby Gaston for your car buying experience- he did not hastle me and truly wanted me to find a car that was a good fit. Throughout my car buying process I went to several places where they constantly haggled me and were trying to sell me a car out of my budget and not what I was wanting. Chubby was incredibly fair and just wanted me to find my dream car.

I initially went in to discuss purchasing from the Subaru side. I met up with Chris Knapp, and after further discussion, we came to the conclusion that a Subaru wasn’t going to be in my current budget. It was at this time he suggested showing me the 2021 Kona. I checked out the vehicle and gave it a test drive, all without any of the sales pressure I’ve experienced at other dealerships. This vehicle met all of my needs. Chris and Johnny, the Hyundai sales manager, were exceptional. They gave me a wonderful deal and helped me get out of a car I couldn’t stand to a car I absolutely adore. I am very grateful for their outstanding service and commitment to making sure I got into a great vehicle at the price point/payment I needed. They made the process so simple. To top it off, the finance manager (unfortunately I cannot remember his name) was fantastic and got me in and out in a timely manner. They have a wonderful and efficient team at Downtown Hyundai that truly cares about their customers.

Drew is a very courteous and knowledgeable salesperson not only on the day I purchased my car but has been available for any questions and concerns since then.

A great place to stop by for a test-drive, without having to worry about being pressured to buy a car. You dont even have to worry about sales personnel up-selling you, since their commission is based on number of cars sold, rather than price of cars sold. Ask for Chubby Gaston. Hes an exceptional Hyundai sales consultant. We absolutely love our new Santa Fe -- its a real head-turner!

Was the best experience Ive ever had purchasing my New Palisade. Terry Upton went above and beyond to make sure my wants and needs were met in what I was looking for in a vehicle. The environment was upbeat and everyone there was very kind. I will recommend to all my friends Downtown Hyundai!!

Other Dealerships gave me a 2 week wait and 3 times the price, Downtown got me in same day, found a fix in 2 hours, and got me out. Geoff was great, as were the mechanics.

As soon as I pulled in I was greeted by Terry who gave me great service from beginning to end! He helped me pick the right car for my needs & gave me honest opinions on what was best. The whole team was great & continued to check in throughout the process until I got everything I needed without the pressure. Definitely recommend!

Great customer service. I was able to get an appointment right away (unlike another place in the general area). I was provided a ride to my office not too far away (saving on the cost of a Lyft!). Timely service repair. We have 3 Hyundais in our family and this is where we will continue to go for service.

Bought a sonata hybrid last week. Drew was very helpful and upfront throughout the whole process.

Got a new Hyundai sonata, made my whole experience enjoyable while giving best prices. Andrew helped and made the whole car buying process easier.

I have been coming to Downtown Hyundai for a few months now, and have had great experiences each time. Today, I talked to Scott- who is a service adviser on the Hyundai side. He was unbelievably helpful and kind, and got me the exact information I needed while also offering helpful recommendations for my car. Scott has made me a customer for life!

Chubby was a Great salesman and Tim, the GM, showed me the utmost kindness and professionalism. I appreciate the experience and would definitely buy from Downtown Hyundai again and will recommend friends and family!

I was very pleased with Karl my salesman who my the buying experience painless. I felt I got a good deal and I bought the 2020 Ioniq. The sticker says it get 58mpg but in reality it gets 45 to 48 mpg. Bit other than that its a great car. Very satisfied customer. Thanks.

We walked in knowing pretty much exactly what we wanted, that being a Hyundai Kona SEL. Karl was great throughout the whole experience from the test drive to the follow up. The guy who handled our finance/paperwork deserves a medal for his speedy processing. First time car buying experience was excellent.

Karl is the best car salesman I have ever worked with! He answered all my questions and was very knowledgeable. Go see Karl!

The body shop is a joke. Pathetic excuse for a body shop. They are affiliated with the dealership as it’s all owned by the same group. I repeatedly tried to get ahold of the dealership GM about my issue but he never is in the office and doesn’t return calls. These guys in general will lie to you about anything and everything. When you call the corporate office they even admit that there are horror stories coming from customers about this dealership. Stay clear of this joint.

Chubby was amazing and made everything super easy to work with. He called and made sure I had everything I needed. He also ensured I was happy with my new vehicle. Which I am!

Terry provided a great experience for our new Kona. He is an honest salesman who went the extra mile and helped speed up the process of the purchase. We will definitely return to this dealership in the future.

Sales Rep, Chubby, was instrumental in helping me acquire the replacement vehicle I was looking for. He leveraged both digital and traditional contact tools to help us move to that goal. I emphasized my need to move quickly and the price I would agree to. Chubby went to work on finding the type of vehicle I wanted, calculated the TOTAL cost within my price and got the deal done. Very Satisfied.

Insanely bad service. I setup a service appointment to have my car picked up. No one came; no one called. When I emailed to ask why, I got no response. So I tried again, only this time I called ahead to make sure I was on the schedule. Once again I was stood up. Tried to call and got thrown to voicemail. Of course, no one returns the voicemail and they certainly wont reply to an email. Incredible...

Very helpful customer service representative and proper update on the availability of vehicles bought an Elantra. Special mention to Bob Wood for checking in after the delivery as well.

Drew was fantastic and helped me get the car I wanted highly recommend going to Drew!

Upon arriving at the lot, I was greeted by Terry Upton, a friendly guy who knew exactly what I needed. I had a car in my mind, but he showed me what I wanted and then for fun, showed me a 2021 Sonata Limited. He sold me on the car that I needed as a no-brainer! Mr. Terry worked with me very diligently to ensure I walked away with the car of my dreams! Check out Downtown Hyundai Nashville if you want the best service and the best car!

The service department is unresponsive. My moms car developed an issue that may fall under a recall. Hyundai Customer Service opened a case for me and told me to contact a local dealership for local procedures, specifically about when to have the vehicle towed there. Over the course of a week, I tried to get in touch with the service department four times using four different methods (e.g., phone, email, social media, and online chat) and got no response from the service department. After I went back to tell the person on social media that I was taking the car elsewhere, I received a call from a SALES manager. I didnt bother responding since that person couldnt help, and Im not going to force a service department to work with me.The vehicle will be taken to a different dealership.

Took my Hyundai here for an oil change and they were so personal, super fast and informative about a few concerns I had since there were 2 recalls on my vehicle I wasn’t aware of. Will definitely be going back here for future services. High recommend the service department.

Thank you for a great experience. I worked with Karl Willadsen and he was very knowledgeable of the Hyundai brand. Thank you!

Terry provided a great experience as we purchased a Kona today. The Kona is such a smooth ride and all the safety upgrades you want.

A little late in posting this review but I cannot express in words how much I greatly appreciated Crystal and this dealership!!!! Hands down the BEST dealership and customer service we have ever had!! Crystal went above and beyond to help with our situation and called me every day with an update. I was never fortunate enough to have met her in person but let me tell you....she is WONDERFUL to work with!!!!!! I would give her and this dealership 100 stars if I could!!!!!!

If I could leave zero stars I would! I cant tell you how miserable of an experience it is every time I get my car serviced here. For starters, the service advisors treat you like you do not belong there and the technicians up charge for services that do not need to be done on your vehicle. Do your self a favor and go to another dealership...youll be thankful you did.

We recently purchased a 2020 Hyundai Santa Fe from Karl Willadsen at Downtown Hyundai. He was great fun to work with and thoroughly showed us every feature. So far, we really love our beautiful new Santa Fe! I also wanted to comment on the kindness of the sales manager. I made a mistake when I read the paperwork after we left the dealership. I felt as if we hadnt received all the discounts that were discussed and mentioned that in the online survey. He and Karl quickly reached out to explain how the contract included all the discounts and were very kind, even though it was clearly my mistake. As a matter of fact, we received a slightly larger discount than we originally thought! So that made us feel even better about our purchase. So, if youre looking for a new Hyundai or great used vehicle, you should call Karl! :-)