EXTREMELY unhelpful. My wife went in to get her replacement phone from the insurance updated with data from her old phone. They said they couldnt do it because the wifi was broken on the replacement phone. Instead of replacing her new phone, they upgraded her. My wife told me what they did and I called to have them stop the upgrade but Dia Talen refused to cancel it and just replace the broken phone they gave my wife and charged her more for an upgrade. I asked to speak to her superior and she said she is the store manager and there is nobody higher up I can talk to.

To be honest, this was our location of choice. After going to a couple of different Cricket store locations, my hubby and I found this location to have the best costumer service, with knowledgeable representatives. However, that all changed December of 2019. When we went to add a phone to our plan, the sales girl did not seem to be able to answer simple questions concerning changes in our family plan. As the normal guy wasnt there; my spouse and I decided to come back later. A few weeks later, with time running to purchase the phone before Christmas, the hubby and I went back in. Now there were two sales girls acting squirrelly about changes to our plan when added another phone. But again, time was running out, we had to get the phone. Let me add, that when we have gotten phones during the Christmas season, there have been freebies. None were offered when getting my sons phone... and both my husband walked out feeling this had more to do with the inexperience of the staff.But, I digress.... In January when our automatic payment was withdrawn, the bill had jumped up over a hundred dollars!!! I quickly went back to this location, as the bill should have only gone up thirty bucks. Well, turns out the addition of the new phone had not been set up right. The fix to set the account up correctly was quick. However, I had to call later when it was discovered that the difference had not been credited back into my account.Well, as my son used the phone a pocket developed between the screen and the screen protector. The pocket kept getting bigger, and soon it was so big that he could not use the phone. So, as they installed it at this location, and I could not get it off; I took my son, the phone, and the screen protector back to the store. When we walked in my son tried to explain what was happening. But, the initial representative immediately started questioning if it had fallen into water. My son had to assert himself and explain again that a pocket was developing between the screen and the screen protector. The sales representative began talking about receipts, and I interjected that we just needed her to take the screen protector off.I then walked acrossed the room to the screen protectors. I asked my son to verify which one he had installed on this phone. From behind us the representative again started talking about refunds, and receipts. I explained that I just need her to take the screen protector off. The representative, walked into the back and came back with another representative... Who began explaining that there was only a seven day return policy, and that was with receipt.Three times I asked them to solve an issue, with no request for a refund. And, three times the employees at this location were too busy trying to provide the lowest form of customer service to even hear my request. So, I asked again that they just take the screen protector off of the phone, I added that I would call regard my customer service experience. To which they said... Nothing, because they still did not hear me.I left my son, the phone, and the screen protector in the store, and walked outside to make that call. I filed a complaint and was told that the store manager would call to follow-up. The whole process took thirty minutes, in which time my son still had not come from the store. the two sales reps were still unable to get the screen protector off. I told my son to get his phone and lets go. I waited another ten minutes, finally my son emerged, upset... with his phone, and a screen protector that was shattered!!!When they couldnt get the improperly installed screen protector off, they busted it to pieces. I do not know if it could have ever been properly installed if left in one piece. But, I figured I would ask the manger about it when he called. Just one more problem... after a week, no call from the manager to follow up.

Had a great experience here with Diego! He was super helpful and got things done right. He installed my screen protector like a pro. He also turned up the stereo when I mentioned the music was my favorite genre. Dancing around, listening to some Phil collins, with great service is my idea of a great visit. Thanks Diego!

Amazing experience working with Deya !!we came in to switch from sprint and she provided great customer service (with my 2 kids) She was knowledgeable efficient, and friendly. She explained the phones made appropriate suggestions for myself and my kids THEN SET ALL THE PHONES UP WITH PERSONALIZATIKN. Thank you Deya you are an asset to the cricket team. Highly suggest location and sales rep DEYA.

Very nice store and Deya, has very thankful customer service

Abid (totally hope I am not butchering his name) is so awesome and patient.. He switched my phone when I bought a new one from the oldie. BYOP type situation.. and even when the setting reset he fixed it yet again with no problems. Give the man a raise Cricket. Lol seriously Great customer service

Not tought to use smartphone use of My phone

Polite staff but not so good at solving problems

Why do you close before the hours you set? Thank you, arrive 15 minutes before closing time and the store is closed, or maybe your schedule is wrong in the store announcement and internet?😣😣

Fantastic professional, smiles, encouraging, helpful service from Deya!!!!!

Had to check back a few times for them to get sim cards for BYOD phones but finally jst called and they had them after a day. Went in and saw Diego. Very friendly and knowledgeable about the services and had my unlocked iphone up and running in 10/15 mins. Super easy from there and for AT&T service price cant be beat. Thx Diego!

The sales people were very helpful and knowledgeable

Nice person and did good job.

Terrible customer service! Rude very unhelpful

Never went here. However another store in San Diego allowed someone buy $1000 worth of stuff to a person who stole my credit card info. That to me is just a bad business habit.

Hate this place they lied about their return policy

I really dont like this place

Too many charges to start service

No reception but in a few places

Yesterday I p

Not sure