Customer service is very good, had a bit of a wait, they practice COVID protocols to a T.

Employees very helpful for my smart phone problems.

This was my second store they were more helpful but they were appointment only since I wasnt from there area that didnt work for me

The person who set us up was awesome we just switched to Verizon and have had nothing but problems like my voicemail still doesn’t work went to this store they couldn’t help I understand that had a couple other problems also but the guy who stands at the door was really rude I think he’s one of the managers not sure didn’t catch his name already had to go to this store 4 times because something wasn’t right

Places you need an appointment: The doctor and Verizon. What? There were no customers in the store, but they would not let me in because we did not have an appointment. Somehow, Verrzon has a capacity limit (which was maxed by the employes) but I could go to Best Buy (which was full of people) and get a phone there.

Always very courtesy and good service

After 3 days of not being able to use my new phone their associates were beyond helpful with us and helped get our new phone working.

Great service very helpful

Had a great experience!! Garrett S. Was a huge help!! We had a really bad experience with sprint and have a hard time trusting cell phone companies, Garrett was up front with us and let us know the great deals we could get and some really good discounts I highly recommend Verizon murrieta hot springs and Garrett S. Thanks again for all your help!!!

Terrible service The boy who is outside is not trained, ignores you and leaves you waiting even if you have arrived first.I just went to the place and wasted my time 😔

Karen was Extremely helpful making what was a major frustration melt away. Its my new go to Verizon Dealer no more Corona Crossings yay!

Verizon has stolen $136 from me. And no one is helping. Changed the carrier

Theyre helpful. This store always has good employees. Its Verizons over the phone policy and terrible customer service I had to be subjected to while sitting inside the store on the phone that they got one star knocked off. Verizon, do better.

The people on the team here are great, but are hindered doing there job by Version. They not aloud to do everything that customer service on the phone can do. Other than that all is good here.

Karen is awesome! If you ever need to go here, look for her because she honestly knows what shes talking about. Shes super good at her job. Shell let you know if there are any good deals or promotions, and she breaks things down real easy when discussing your payments, upgrades, etc. Friendly staff as well. Small store but very clean and open floor.

Always very helpful and always extremely nice each and everyone i love the staff there and hands down the best verizon store to go to around and always are up-to-date with all the latest gadgets and phones weather thats iPhone or Android phones.

Very good

Help arrived quickly but answers not precise for our protection insurance.

Don’t come to this location!It’s the worst customer service we’ve experienced!😡When we went there this morning to pick up our online order, the lady who was working there was extremely RUDE! We had all the info they needed, but she was like, “No, you can’t pick it up at this store, you are not allow to! It looks like fraud! ” We were like, ok........ we would go to another location then... She looked unprofessional and she didn’t know how to run her business...When we went to the other Verizon location by Murrieta hot springs rd, they treated us like family, the little girl there was so nice! She is knowledgeable! We love her!Just don’t come to this location, they definitely will let you down!!!!!We were so disappointed!!!!!!We won’t be back!!!!!!

The Service was excellent, every question was answered in detail regards g the high end phone purchased, similarly, the associate was patient and courteous and neatly dressed, would I buy from here again.... Absolutely... Overall, my experience was outstanding..

.Verizon is the best. stuff is great. Monica well, a true professional. Very happy customer

Placing an order online, when I went to pick up the order, The lady is very rude and have no patient. Customer service is realy bad. When I asking some questions, the lady seem to be very angry with me. Horrible experience, Verizon is good, but the service in this store is really bad. NEVER COME TO This store! SUPER disappointed!

Excellent customer service.

The service was slow. The representative appeared to not know what he was doing. We upgraded a phone and when asked if the data was transferred he said it is all on the cloud. However, we spent an hour on the phone with Verizon who stated that they should have transferred the phone information at the store.

My phone went comatose with no way to access any data. The rep helped me find a phone with a great deal with more features, increased my minutes and data, and lowered my monthly rate. The only thing that would have made it better would be if they replaced the phone recycling slot with a heavy duty phone smasher.

The Verizon store at Village Walk Plaza has great staff. I always feel welcome. I needed a credit applied to my account and this transaction was handled quickly in a fast friendly manner.

Came in to handle a few things and get a new phone. Excellent service as always, Luis did a great job of getting what I needed and answering my questions.

Wow! worst customer service ever!!Went in with a note 3 not working still under 14 day warranty and staff were disconnected, uninterested in helping more interested in blaming me the consumer and stated several times, We only warranty WORKING phones What!! IF it was working I wouldnt be there. What happened to the Worry free no hassle warranty We got your back and my favorite, Android phones are now made even STRONGER & SmarterThis store has a 3.3 star rating for a reason. No they never replaced my phone, They did nothing, I had to buy a new phone at FULL price.Later I called to speak to the Manager who was not there when I went in, she told me she was not able to speak to me because she was with a customer, I asked her if he was buying a phone?She said she could call me back (or I could try again later) when she had dealt with ALL the customers in the store. Not the one customer she was dealing with, when I called, but ALL the customers in the store! Isnt that why there is other staff? Just like before Brrrrrrrrr,freezing COLD customer service if you are not looking to BUY a phone from this store forget it. IF you have a problem, go some where else they will not take care of you. Wish I knew that before going there. I hate to give them even one star. Verizon this store makes you suck.

Very friendly and helpful. Jason helped me find the right phone and service package for my budget. I highly recommend this store with awesome employees!!!

Depending on the rep. Most are friendly and a few have sour attitude and you as though they can hardly wait to see you leave. For the most part its good store

Horrible customer service from agent that sold me my phone and that, some what, set it up for me. Low/poor energy. Didnt explain much at all. It was like pulling teeth. Didnt show me/educate me on a SINGLE action or highlight or function of my new galaxy 10E. Did not like my service at all!

Super expensive

Today, immediate attention. Learned some things about my phone I didnt already know..very helpful!!

Needed to upgrade my phone, went in and was introduced to Robert Campbell who was very helpful and very informative. Was in and out in 45 minutes and wanted to say thank you for such great customer service

Very poor service in my area which they failed to address after multiple visits and phone calls. I chose them because they claimed to have the best cellular coverage. Failed to live up to their advertising! 😖

Ordered new upgrade phone online and I picked it up here. Simple easy and good service

Very good attentiveness. Friendly service.

My Google Pixel purchased from this store stopped charging a few months after buying. No big deal, phone issues happen. I went in to use my warranty to get it replaced and the rep immediately tried to sell me a new phone. He looked at the charging port and said it was corrosion and water damage without even checking the water damage indicator sticker as shown on their own website.I went to the Temecula store and the staff were immediately helpful and said it was a common issue with this phone. Im supposed to be receiving a replacement tomorrow.Thank you to Verizon Wireless Murrieta for trying to scam me out of $600.

Would give zero stars if I could. Went in to get a sim card for a new phone on an established account. Was told I needed the phone with me to accomplish this. This of course was completely counter to my experience from a year or so earlier when I switched to a replacement phone (same model in question as this incident) and the Verizon store in Inglewood just gave me a resized sim without question. We had the account information and account owner with us, but were told it was store policy due to fraud and zero-ing out inventory.I called Verizon support in the store, and was told by their tech that they should be able to give me a sim, and I would do a test call once installed into the phone through the website after entering the IMEI number, which is exactly what Ive done prior. However, the store held firm. I had to have the phone brought to me by a family member as I didnt have time to drive all the way back to get it. The reps at the store then attempted to sell us a warranty on a phone I already owned, that they didnt sell (its an unlocked Pixel XL).I called Verizons support again and cancelled my payment, informed them why, and let them know I was moving back to T-Mobile after being with Verizon for the last three years. The agent I talked to told me having the phone in person wasnt company policy, and was surprised an actual Verizon store (not a franchise) had said that. The good news is the data plan at T-Mobile is better (double the limit before throttling, and doesnt count Netflix against you) and about $15 cheaper a month. I would never have even thought to look that up had this not occurred. So I guess, in a way, I should thank this location for forcing me to find a better carrier by being incredibly rude and useless.

Ryan and Cathy are awesome. Excellent customer service. Thank you!

New phone broke for no reason, had to shop me a new one, couldnt handle it in store. Plus long wait. Shipment was late and went 2.5 days without a phone

Sáles person just wanted me to pay for my phoñe Andrés leave.did nota explain nothing this is at they store in Murrieta ca i was going to t Mobil still might been a customer for Iver 20 yrs

Big, clean store, helpful staff and they took care of my request quickly.

Nice place and the staff are friendly and EASY too get along with and very Helpful with anything u need Help with

The only reason I did not give a 4 Star is because when I called the first time the associate was unable to help me, with a second call back Ryan C. helped me with my Rebate issues/questions and I was able to go on with my day. Thank you very much, your time and attention is greatly appreciated!

Very disappointed 1/2 hour waiting only 2 customers 4 employees not attending super disappointed.

Incredibly slow service, Im still waiting after an hour just to have a screen protector replaced... might ask for a refund instead.

DIDNT REALLY HAVE TO MANY THINGS TO SHOW A LONG WSIT FOR ONLY 3 PEOPLE IN THE STORE

Took care of all my concerns! I will see if it clears my whole problem.

They are always very helpful! Not all Verizon store are.

Unprofessional. Smug. Rep walked away 4 times while I was talking. Waited 40 minutes before being acknowledged-(After checking in), and place smelled like a can of tuna fish was freshly opened. Rep spoke unprofessionally about another rep from a different store TO ME, and after rep walked away the 4th time, I gathered my things and just walked out. Twilight zone.

Easy going great costumer care

No drama, came in and transfered my service with no issues. Reps were nice and attentive .

For the life of me I still cant figure out why they have so many people working there, or I should say standing around and 9 times out of 10 they cant answer your questions and they are getting paid for this. Such horrible customer service.!!!!!!!!

Very friendly people, and they got us in and out fairly quickly.

Kind and courteous staff. The manager was very respectful and was able to answer many of my questions on a complicated issue.

Terrible customer servixe. I was told I had to purchase a monthly installment plan for 2 years and not a two year contract which meant I would pay 700 instead of 300. purchased the phone online for 300 with a 2 year contract. went back in and same rep. He told my reward point cpuld be used for any accessories and that would loose my discount rate because I was signing up for a new contract. luckily I left my credit card in my other purse. i left the phone there and called verizon. after two unsuccessful trips to thr same store. I puchased online a phone with a two year contact, same plan with discounts and there were some items I could use my reqards. Very few though. worst Verizon customer service experience ever. the two stars is because it is five minutes from my house.

If you are business owner and want to switch your business lines to verizon you should put $15K on site because thats how much you will loose each week !!!you can spend countless hours on phone talking to people who know absolutely nothing how to correct there own mistakesonce you sign contract and pay you are just another victimvery bad experience

Staff is know what they are doing and are helpful.

I have to wait 45 minutes to somebody to help me

Only 2 people here to open the store the week before Christmas. I have been here since the store opened and I have been waiting for help for 45 min. This place is a joke! Very poorly ran!

Treating customers like children does not get them to come back.

Okay only store I will go to now. Thanks Karen for fixing my phoneAnd not pressuring me into new phone or plan. When I get ready to update will be back

This place does not care for their new customers or old customers I literally bought a Sim card for my phone and asked the lady if it was return them if it did not work in my phone she said yes and then go to return it, does not work and I’m told that they don’t return that they only return merchandise and to my knowledge the Sim card is their merchandise it cost me $60 per literally nothing and never use one minute of there plan I went back next day and was told nothing they can do so I just tossed 60$ in there pocket for nothing mind u I won’t and don’t have phone service thru Verizon and never again will I

Helpful, clean and professional.

Its Verizon it is a good store .

Great place always gets things done and taken care of when I have problems or questions with my service.

Warranty item, they done good, quickly.

Very helpful and friendly staff

Overall, staff was friendly but not ultimately helpful....more Verizons issue, not the store.

They make mistakes and then no one can fix them. Makes no sense to me. Not happy with them.

The employees are pleasant enough but every visit here seems to take me inordinate amounts of time.

Almost feels longer phones are programmed to go slow after 2 years

Great customer service!

People who works here are stupid.

Knowledge.! Thanks

Always a great help

Great Customer Service

Very Helpful

Some what helpful

Anthony is awesome.

Helpful as always

Terrible customer service!

Best customer service

Helped me with my phone problem

Service is OK Friendly Staff.

Not that friendly of an experience

Over priced

Okay Verizon