Do not go to this dealership!! The service department is horrible and will not take care of you or your vehicle. The sunroof in my new Dodge Journey (under warranty)started leaking and also caused water damage to the headliner. I took my vehicle to Ultimate back in March/April to have the issue taken care of. So they looked at it and finally realized the sunroof needed to be replaced along with the headliner. I had to wait a few weeks for this to be completed. And I didnt even get a vehicle to drive the first few weeks while they did this. Went back to pick it up and it wasnt ready. The new headliner was dirty in certain areas and needed to be cleaned. I finally was able to take it home, but......had to bring it back a couple days later when it started leaking again around the sunroof and caused more damage to the new headliner. So.....I took it back again and they had to run some more tests. They eventually found a kinked drain hose near the rear where water was also pooling in the spare tire compartment. They had to get another headliner due to more water damage. So....I had to wait another 2 weeks. Went back the 3rd time to pick it up....and it still wasnt completed....the headliner was still dirty from grease/oil spots and wasnt installed correctly. So they kept it and were supposed to clean it again. And they said they had to get some more clips that were broken/misplaced. Went back the 4th time.....still not cleaned and still not installed correctly. They actually said they were going to order another part due to more missing clips but they refused to do anything else to the headliner which was still not installed correctly. They had my vehicle nearly 16 weeks and couldnt get it right. I would strongly advise anyone not to purchase a vehicle from here. You will definitely not be taken care of by the service department. If you already have a vehicle I would also advise not taking it here for service. You will not be happy with the results. All this being said, it currently has an open case with Chrysler. And I just took it to Ramsey Motor Company in Harrison yesterday at 4:00 so they can fix all the damage and hopefully get it right. They called me this morning at 10:00 and already found the issue. It has several clips missing and several more broken. They had to order a new headliner due to the fact that Ultimate couldnt get it right. Very disappointed with the Mtn. Home dealership and Chrysler too. But I am very thankful that Ramsey Motor in Harrison is taking care of it and going to fix the problem. I would highly recommend taking your vehicle to Ramsey Motor and getting it serviced there.

Our saleswoman was Maggie, or Maddie (my memory is terrible with names.) She was so helpful and patient. My boyfriend was buying the truck for us, and she took my needs into consideration as well. She was very knowledgeable and pleasant to work with. She stood out in the hot sun while she asked my boyfriend a question and he took 10 minutes each time to answer it HA!These people are so willing to go out of their way so that you get the vehicle you need and have a pleasant experience.This is the first time Ive had a truck and I enjoy it so much!

Do not go to this dealership. The service department is horrible and could not get my new headliner installed correctly after having my vehicle for nearly 16 weeks. It is a new Dodge Journey and the sunroof started leaking. They replaced the sunroof and ordered a new headliner. After putting in the brand new headliner, they told me it was ready to pick up. They had to clean some grease/oil off the new headliner for one thing. Then I had to bring it back 2 days later because the sunroof was still leaking. So....they had to replace the headliner again from water damage. Went back a few weeks later to pick it up and same thing....dirty headliner and not installed correctly. They again said they would clean it. 3rd time I went back and same thing....dirty headliner and not installed correctly. They actually told me that they had to get a couple new clips that had been broken or misplaced. Went back the 4th time and same thing....dirty headliner and not installed correctly. And I also found scratches and chips in the body of the vehicle when I picked it up the 4th time that were definitely not there when I brought it in.I currently have an open case with Chrysler on my vehicle. I just took it to Ramsey Motor Company in Harrison, AR yesterday at 4:00. They called me this morning after already finding the problem. They said that it is not installed correctly because there were several clips missing and several that were broken. Go figure...I already knew this, but Ultimate did not want to take the time to do it correctly even though they had my vehicle for almost 16 weeks. Just very disappointing. So, I would strongly advise not to purchase a vehicle from Ultimate Auto Group because the service team will not take care of you. If you care about your current vehicle, I would also advise not to take it here for service. You will not be happy with the results.

Ive had no issues, they have taken good care of my vehicle.

I had a great experience ordering my new ram 1500. My salesman Alan Sollis was really great to work with he met with me on two different days and always responded to my text messages and the rest of the team was super nice too 👍

Got an oil change and saw these on another customers ride pretty cool keep America great

In town horse camping and had a check engine light come on on my ram ... stopped at dealership to see if they could check it since i was 500 miles from home and wanted to make sure it was ok to drive or if i had a major issue before i headed home ... service center told me they were a month out on work and couldnt help me out .. wouldnt even do a 5 minute engine code scan to tell me what the issue possibly was ... he said harrison is 30 miles away maybe they can help and sent me packing ... ended up driving it to clinton and they fixed my truck in a day under warranty ... horrible customer service ... keep moving past this place

It took time for parts to arrive, Ultimate provided me with a loan vehicle, everything repaired, working as it should. THANK YOU Ultimate!

There are no words for how well they deal! I was impressed with Allan and Debbie. No remorse here !

I have been shopping for a vehicle for over a month. I wanted to buy local, but was getting too much of a run around from local dealerships. Alan answered all of my questions, was to the point, and didnt try to sell me something I didnt want. Most of the transaction was completed over the phone so trading in and picking up was easy. Worth the drive. Finance manager was great as well! Overall great experience.

A great place to buy. Johnny is a wonderful person to get you the car you want. I send all my friends to him.

Honest, straightforward, nothing hidden, you see what is advertised you get the value that you pay for. Doesnt get any better than that at a Dealership, anywhere.

Stopped in to look at a Jeep and Allen was a great help.

Had a problem with a tire and called Ultimate even though I drive a Mercedes, Lindsey said bring it in at 10 the next day. Checked tire and couldnt find issue, she suggested leaving it in their shop overnight, which I did. Still didnt find an issue. Funny I havent had a problem with tire since. There was no charge for the excellent service I received. Lindsey was super. If I have any other issues, I will definitely check with Ultimate first.

Alan, the salesman was amazing. Would recommend anyone to him.

I was there on black Friday wo an appointment from out of town they took the time to be sure my car was safe to drive home no charge and did it right away. They have a great service team that care about people I would use them again if I lived in mountain home area.

Really great transaction. Dealership was clean, cordial and well appointed. Alan was a great salesman who never made us feel pressured but was well informed and prepared. We drove in from out of state and couldnt have been happier. Debbie in Finance was also engaging and very helpful. If you are shopping for a well priced car from a good place with nice people, do yourself a favor and check these folks out. Wont be disappointed.

I was told that for another $350 I would have extended warranty on my electrical up to 100,000 miles. Had problems with my cruise control not working when my vehicle had 62,000 miles on it. Called & was told it was only covered up to 60,000. DO NOT TRUST THESE PEOPLE! Theyre all about the money. Will NEVER do business with these Jokers ever again. I suggest going to the dodge dealership in Harrison.

Service department has no clue.... picked up vehicle after they had it for a week, and said it was fix, they replaced parts on the car..... not 1. Hr later had same issue. Took to a different dealership next day in west plains... 10 min, something needed reset haven’t had a issue with it since that, its been over 6 months.

Wonderful experience! No pressure sales person (Alan), that knows his stuff. We came in with our loan pre-approved, but Debbie (finance person) was able to secure even better financing for us. This is the day after our purchase & we feel no buyers remorse, like we have on the past with other dealerships. Highly recommended!

Always helpful. They have replenished their stock of Jeeps, Gladiators.

Really disappointed with the service department, they NEVER call me back when I have to leave a voicemail. NEVER, in the 2+ years Ive been having my vehicle serviced there. Its like they dont want my business. Recommend against leaving a voicemail, itd a waste of your time/effort. Very poor customer service from the service department, its comically ironic. As for the sales department, best in town, its a shame the service department falls so flat on their face EVERY single time.

Michael Leppold is the nicest guy!! Every time I had a question or issue throughout my servicing needs/experience, he was always so helpful and patient. I called so many times and had too many questions, and he always had an answer and delivered it so kindly — even when the questions were dumb.This has been an almost seven month long venture of getting all of the work I needed done, mainly waiting on one part that was on back order.There were a couple of frustrating encounters with the actual work that was done, and other employees that weren’t as nice, which is why I only gave four stars. But his customer service alone is five stars, for sure!

Took my grandpa on a rainy day he was out looking with in minutes Cameron a young sales guy came right out in the rain to help . we been to a few other places in other towns as well on great weather days and was impossible to get anyone out of the dealership to help

Too bad you can’t select a zero star rating. They are crooks! I’ve been a loyal Jeep owner for almost 20 years but ultimate has recently made me a non-believer in Jeep and their dealership. They’ve wasted more of my time and money than I care to admit. Recently they tried charging me almost $800 for repairs that I felt should be covered under warranty. It sat at the lot the entire day of my appointment and never got touched. Boy am I glad they didn’t touch it. I was so mad I took it to another dealer in Harrison for a second opinion and sure enough, they fixed it right, promptly, and covered it all under warranty! Done with ultimate forever. If you have to pay for service work you better do your homework cause you may be getting screwed. I’ll sure do my best to post anywhere I can of my experience so that nobody else gets treated the way I was. And for clarification, this review was my last resort. I tried letting the dealership do the right thing and reimburse me on a previous trip to the service department that I had to pay for out of pocket, but as I knew the crooks would, they’ve blown me off.

We purchased a 2016 Nissan a year ago. The car buying experience was pleasant. I was not happy finding out they drove the car to Harrison to get it looked at without our knowledge after we put money down on it. They said they didnt have to do it, but they should have informed us since we already paid the down payment. Secondly, do NOT let Debbie talk you into the warranty without calling the warranty company first and getting the details from them. We foolishly purchased the warranty she said was bumper to bumper and recently found out it is far from bumper to bumper. Tried calling her about it and she never returned our phone call.

The service was great when buying my new Dodge diesel until the check engine light came in st 8900 miles, my husband called to get it in and they said 2 weeks, if my truck wasn’t running I would have been without a vehicle that long. I called Ramsey Motor in Harrison At and they had me up running the next day, Ultimate Auto in Mt Home you have lost my business!

They got me up and running in a matter of hours highly recommend

Just bought my 2003 Jeep Wrangler and I am extremely happy. Our salesman, Alan, was very nice and worked with us on price and trade in.The finance officer, Debbie, went above and beyond the call of duty to get us financed with a good rate and term.I am very happy we came here for my Jeep.

Knowledgeable and friendly staff.

Disclaimer, long review:On Monday July 15, 2019, we dropped my Jeep Grand Cherokee off at Ultimate Auto. We initially took it in for basic maintenance before taking it on a road trip to make sure it was in solid condition. We filled out the form listing we wanted the oil changed, service transmission, check why my check engine light was on (call with quote before doing anything), check brakes, and check front end that was squeaking (call with quote before doing anything). We wanted the bare minimum done to this vehicle. We wanted it to be safe to drive, but nothing that was unnecessary or something we could do without for a little while longer (we already knew this would be a pricey tab just doing the minimum).Come Thursday July 18, 2019, we pick up my car around noon. My car runs great, but upon leaving and studying our $2000 receipt, we see a ($400-$500) charge for “4-wheel drive maintenance”. This didn’t sound familiar to my husband who had been the one communicating with the service techs and other Ultimate Auto employees. A few hours later I went back to Ultimate (originally for a different reason than this mystery charge), but while I was there I asked what the charge was and what all it entailed. The man helping me was extremely kind and helpful. He explained what it was and told me that the person who had done it (Kelby?) wasn’t going to be back until the following Tuesday and that they would have him call my husband when he got back and could possibly issue a refund for that service since it was unnecessary and we, once again, wanted the bare minimum done to the car.Flash forward to Tuesday July 23, 2019, my husband was in contact with Ultimate Auto regarding the refund. They told him that they would refund us and that an email would be sent to us for proof that our refund went through. It never came.Wednesday July 24, 2019, my husband calls Ultimate Auto again because we never received an email verifying our refund that was supposedly sent the following day. The person he talked to claimed to be the person who did the “4 wheel drive maintenance” and stated that they WEREN’T giving us our refund and how they’re looking into it more and pulling the phone records.**okay, pause. What kind of crookedness is this? Especially from what is suppose to be a professional, reputable business. To say you’re issuing a refund on Tuesday and then (without even notifying the customer who is waiting on the refund) you decide “oh, never mind” on Wednesday???Anyways, a couple hours later my husband received another calling saying how they won’t be issuing a refund and that we are welcome to come in and listen to the phone records for a “peace of mind”. –this is currently where we’re standing as of an hour ago. I do plan on going in myself on Friday and listening to this precious recording. If they have my husband recorded saying “YES. Service the 4-wheel drive” then so be it. We’ll happily move on. If I do not hear confirmation of the “4-wheel drive maintenance” then I will be moving on to upper management. But, for a business to state on multiple occasions that they will issue a refund and then never do it is just sorry and extremely poor business (not to mention them doing unnecessary work). Regardless, I will never go back to or recommend Ultimate Auto Group to anyone I know.

I had brought my Jeep to be looked at here because it was doing the “death wobble”. Which is very dangerous as the whole Jeep will shake. They looked at it and told me nothing was wrong despite my description of what was happening and what can cause the wobble. It happened to me again so I decided to take it to the dealer in West Plains. West plains replaced the needed parts under warranty for me the same day. Ultimate is a joke and I would never rely on their “professional” opinion again. Especially for something so serious. Would much rather drive further than use this auto group.

Great quick awesomeLacey Helms doing an amazing job

Sales people were not pushy but were attentive. I think we got an awesome deal and were treated fairly.

I bought a 2017 used van, Salesman Brad and a Sales Manager Donnie. They were to have it cleaned and I would pick it next day. By then, the original floor mats had been removed and now the second key was not included, according to them. I insisted. I want my floor mats put back in my van and my second key! Memorial weekend delayed the process and I came on Tuesday for my keys and floor mats. The Sales Mgr, then told me the cost of the key was $220.00 as he had rekeyed it and i would not get the floor mats. Burned me, so I said, I already paid for the second key and the mats in the sale and I want them now. I contacted another manager over him. Long story short, it took a few days but they had to stick to the original purchase agreement which included both keys and the original floor mats, which they had to re-order as the ones with the van were now gone! I dont know why the floor mats had been removed. They were originals with the logos on them. I do know they sell on ebay for a good price! And trying to re-sell me my keys?? Was he trying to make side money? IDK! I will not return for the 1st free oil change I was promised. I would not want to let my van out of sight.

Awesome service

Great service department and amazing sales staff but when it comes to finance is where they seem to not be so willing to help. I only speak from personal dealings, I have bought a few different new vehicles from various dealerships over the past few years but never one from here due to I couldn’t get financing yet the same day at another CDJR Facility I was having a vehicle delivered to me and signing the paperwork.

Love having an appointed time for service work. Nice waiting area and tv. Prompt service. Well satisfied.

Friendly service within normal time. Good vehicle care

Tire pressure light went off as soon as it got cold. Dealership got me in right away and equalize the pressure. No charge. Im happy.

Too early to know much yet. My first ti.e here. My truck is still on the rack for regular transmission maintenance after 100,000 miles.

Thay were nice

Have recall on my car. Shop says no such recall.

Costumer service was good

Brought new Ram 2500 truck in with 3 complaints:1) Pulls right, have to keep pressure to left on steering wheel at all times regardless of which lane u r in, regardless of which side of crown in road u r on. Never put on rack like they were supposed to do, just drove and looked at tires and said no problem.2) Service 4x4 light comes on intermittently and is accompanied by a rumbling noise. Stated could not reproduce complaint.3) Diesel leaks behind filler neck when filling with fuel. Stated that they replaced cracked filler neck. Just filled with fuel for 1st time since stated repair, fuel running down inside fender on to pavement.Wife needs new car soon..... Maybe I should see what Mark Martin has on their lot.

They have a good service dept that costs no more than anywhere else.

Quick service very friendly. Great experiences with them!

Nice place

Good service department. Fair and honest when we have done business with them.

Does not always write up work orders properly. People with extended warranties should question with Mopar and Chrysler if their service work is covered under extended warranties that they have purchased.

The service department has improved greatly over the past few years but they are still not willing to deal on new vehicles. You can save quite a bit of money traveling to a larger town. And, I say this with a lot of experience.

Nice technical team. Fast effecient.

Quick Service, friendly and handled my Jeeps problems with ease.. its the only place that I will let work on my Jeep.

SCAMMERS. THEY TRIED TO CHARGE ME OVER $300 FOR A WATER PUMP WITH LABOR THAT AUTOZONE SELLS FOR $34. INEXCUSABLE. STAY AWAY FROM THESE RIPOFFS.

Excellent service. Helping and friendly staff

Great staff, fair deal, no hassle

Awesome service great people

Fast service.good service.friendly too.

Great parts department.

Great work on truck

BestGreatWonderfulGrand opening

$45 to install a battery? Otherwise good service, really irritating extra charge though.

Great service department.

Friendly salesman, no pressure approach!

Outstanding place.

Service department is awesome

Great service.

Awesome!

Got car serviced

Nice people

Typical car lot...

Excellent experience

Goog

Good

Great Service!!!!!!