Took my Lexus in for a water pump replacement on 9/20/21. Considering the location of the water pump, its a bit of a handful but Columbia Basin Auto did a great job. Had my SUV back that day in amazing working order. Not only satisfied with the work but more importantly their very affordable rates as well. Good customer service too. Highly recommend.

I broke down in Moses Lake on my way home to Montana. I called a few places and they wouldnt even look at it for me because they were too busy. When I called Columbia Basin Auto repair, he was also very busy, but he said he will always try to help! He looked at my vehicle the same day and found out the issue. Unfortunately he couldnt get a part for a few days and I couldnt stay in town that long so had a friend come and haul my vehicle home for me. I am so grateful for the professionalism and kindness I was shown at this Auto shop and I would 100% have trusted them to take care of my vehicle if I had been able to stay in town for the repairs.

Completely unprofessional. I called and made an appointment for a week and half out for 2 pm to have my thermostat done. I asked if it was something he could do while I waited and he said yeah, book said it would take two hours but that he could get it done in probably under 1 hour. Day comes I bring my car in and he says he will call me when its done. I decide to walk down the road to the local watering hole and get dinner. After two and a half hours I walk back and ask him if its done and he says, hpff no. I had to order parts and I said to him you said you would have it done in an hour while I waited he said, I had to order a part, I must have forgot that conversation I told him thats not very impressive and he says thats your opinion then he gave me my keys back and I left. When I scheduled the appointment I clarified that I could wait for it to be completed. Why in the world would you not order the part then? Its not a diagnostic, I told him exactly what I wanted done. Change the thermostat. Probably should order the thermostat so you have it. Completely unprofessional and I guess Ill just go look for another mechanic now.

I have known Rich for several years and he is extremely reliable, and fair.So although unfortunate, my vehicle has been very sick.More than once I have required services that he and his team provided, and kept promise for a full recovery. I am grateful this business is there for me. I recommend they should be the first choice for you.

Rich is a great guy, he helped me out with my truck and the price was fair. I would definitely recommend this shop to anyone.

Great place for automotive repairs! Rich is good, fast and fair.

Rich was super honest and gave us a great price. Saved our vacation got us fixed up and ready to go same day!

Rich is awesome! We hit something in the road on our way to Spokane. Got a tow to Moses Lake because the car was rattling. Rich found the problem and fixed it very quickly. He was friendly, knowledgable and extremely fair. Could have cost A LOT more than he charged. We were back on the road quickly. Thank you!!

Always do an awesome job

Always a great experience. I always feel like the job was done well the price was good and I am safe to travel on.

Such a great guy to work with. Rich is always professional and honest. He is the first one I call when I need anything done with my vehicles.

Rich handles our fleet of vehicles. We are very pleased. It feels like going to a place that you get the old fashion service and you can trust that they will take care of you.

Quick service, fair price, no issues.

Amazing amazing amazing! Rich is such a great guy and this is the best auto shop around. Always happy always smiling. He makes you feel like if its your best friend working on your vehicle. He is fair and honest.

GREAT SERVICE!! I had the best experience with the overall service and friendly staff. Rich was extremely knowledgeable and didnt try to pressure additional services like other shops that I have been to. I would recommend this shop to everyone!!! :-) VERY SATISFIED CUSTOMER!!

Rich is amazing! We have a 2000 F250 4x4 that has never had any work done on it, low mileage. We were dreading what it was going cost for the updates and he was very reasonable, and above and beyond making the vehicle safe for our SNOWY drives to Canada! Thanks Rich!

I was satisfied with the repair to my heater core and blower fan. The owner showed honesty and professionalism. I even got a discount. Excellent work.

Rich at Columbia Basin Auto Repair helped me out with my car and it was fast and very affordable. Hes very knowledgeable with repairing whats wrong with automobiles. He has always been friendly and understanding.Thanks Rich, youll always be highly recommended.

I have taken my car to Rich multiple times and every time he has been quick and very helpful! He always gives me a rundown on what is going on and explains the problem instead of just telling me how much its going to cost to get fixed. I highly recommend!

Thank you for your awesome work. And thank you for being a stand up guy and sticking to your word. If it wasent for you my car wouldnt have gotten fixed.

These guys were super friendly, professional and fast! Rich was great with my little boy as well!!

Rich is an amazing Guy, he does great work at affordable prices. I will never go to anybody else besides Rich for any of my car needs. I highly recommend him for anyone who has any car issues.

Needed a ball hitch removed. They did it in 10 seconds flat. No charge! Richard was awesome. Thanks guys!

Great service. Very knowledgeable.

Rich has performed a variety of work, from installing leveling kits to differential repair. Have used him for oil changes also. He is fair and honest. I recommend him to my friends and family.

If you need your car worked on this is the best place in town. They dont over charge and they are very honest

Thought I was going to pay a lot but was surprised ... I would defenantly recommend it

Tuned up my 2000 Mazda MPV to perfection and replaced electric window motor at a very reasonable price! Also fixed replaced electric door lock switch on my 2004 Kia. Rich does it all in a very timely professional manner. Highly recommended.

Rich got me in without an appointment, as I had a major oil leak from parts unknown all of a sudden.Found the problem and had me back on the road in a jiffy!Saved my bacon! 👍👍👍

Deliver parts here and believe they do good work you can relay on. They will back it when necessary but usually guarentee not needed.

Thank you Rich for doing what you could do. Satisfiedthe part

Rich does great work. I will be a lifetime customer.

Always top notch; I wont take my vehicles elsewhere.

Rich has helped us out of a bind on several occasions. Helpful and knowledgeable.

Affordable and fast got my car back the same day

Fixed my vehicle. Thanks!

Awesome service