user
Kay
2550 E Morris Blvd Space 9A, Morristown, TN 37813, United States
Appearance
Kay
Comments
re
Review №1

The ladies were very nice, patiently took time to help me and show me what I was looking for, would definitely recommend for anyone looking for a ring or jewelry.

Jo
Review №2

Brought a whiye gold wedding band in that started turning black where it was sized, and the girl said the manager would have to look at it. She told her manager there was a problem and she said okay and then disappeared into the back room. Girl said she had surgery, and it takes her a little longer to get out here. After about 10 minutes, she finally arrived back onto the floor, the girl summoned her again. She came over, and approved it to be sent out and fixed, and then remained on the floor the remainder of the time we were tied up there. I understand if she had surgery and I am very sorry, but maybe she could stay home until she could perform her duty easier.

Jo
Review №3

These folks are great. So nice, so helpful, so easy. Best experience Ive ever had at a jewelry store.

Jo
Review №4

Kays offers fair pricing, a wide selection, and the store is neat, clean and orderly. We have been fortunate enough to be assisted by the store manager who is extremely pleasant to work with, highly efficient, knows her inventory, and has valuable knowledge and experience in the business and with Kays. We now travel to wherever she is working to make our purchase specifically with her.

Le
Review №5

One of the best buying experiences I’ve ever had. Winsley went above and beyond. I would highly recommend.

An
Review №6

Very professional staff and a clean facility. The ONLY jewelery store we use!

Ro
Review №7

Great service and very friendly!

Ca
Review №8

Always helpful and they stand behind there merchandise

Sa
Review №9

This place is a joke. I ordered a custom necklace online. I was never even informed it was there. I had to call. I didnt get one email from them at all about it. Something came up to where we were unable to pick it up once I called and found out it was there. I already paid for it when I had it ordered. The guy I talked to said, no worries. It will be here until the day you are able to pick it up. I asked if we could get a refund and he said, absolutely not because it is customized. Then I was able to go pick it up. We went to the store. They had it there. Then they said I couldnt have it because they were sending it back and it would be refunded. They didnt do the refund yet and I didnt get my necklace. This place is the worst place ever. Seriously people, go somewhere else.

Aa
Review №10

I was a little disappointed that a couple pieces of jewelry I purchased had some issues in a short amount of time. With that being said I still have to give this store and location 5 stars for there customer service. They do take care of you after the sale and make things right.

Da
Review №11

Staff was extremely helpful and courteous! Love my earrings! Will definitely keep them in mind for next jewelry purchase!

Je
Review №12

Extremely friendly and helpful staff. Love shopping here. Great selection of jewelry.

Bo
Review №13

Very helpful

Bi
Review №14

Great store and people just dont use or get the card through Genesis bank ...they dont care about loyalty and on time payments

Jo
Review №15

Sean the Store Manager did an excellent job of taking care of an issue and so we ended up makng a couple purchases! Would highly recommend!

Ba
Review №16

I told her what I wanted and she looked it up for me. I made my purchase happily.

Ja
Review №17

Amazing service and kind people. Love the warranty. Great repair service when life happens.

Ti
Review №18

I have always had a good experience with the staff when I go in there.

Da
Review №19

Did not appreciate salesmans demeanor when we brought a warranty claim to have it taken care of.

Ri
Review №20

Ordered a watch band. Friendly help.

St
Review №21

Helpful and attentive.

Information
6 Photos
21 Comments
4.6 Rating
  • Address:2550 E Morris Blvd Space 9A, Morristown, TN 37813, United States
  • Site:https://stores.kay.com/tn/morristown/2550-east-morris-blvd-.html?cid=YEXT
  • Phone:+1 423-587-3990
Categories
  • Diamond dealer
  • Jewelry store
  • Gift shop
  • Goldsmith
  • Jeweler
  • Jewelry repair service
  • Silversmith
  • Watch repair service
  • Watch store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:12–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations