They were always very accommodating to all of my needs. When I arrived to pick up the vehicle after it was repaired, it was very close to their closing time. Nevertheless, they patiently waited while I resolved some issues with my insurance company on the phone. They are very professional and very easy to work with.
Had to take my car in from an accident on the highway. Jeremy at Caliber Collison was great from start to finish. I was very concerned that the repairs would take longer then my rental covered me and Jeremy assured me that he didn’t think that would be a problem and if it was he would work with us. Our car ended up being repair 6 days before the due date and looks flawless. Hopefully this never happens again but if it does I know I can trust Jeremy and his team at CC in Moore!
Highly recommend! They were very professional and quick.
James and his team have been awesome and very accommodating with helping fix another shops misses. They have gone out of their way to even though they werent the shop that did the original repair. The Moore location is a team that does great work.
I was working with Jerry and he did amazing work, again! This is the 2nd time I have gone to Caliber Collison in Moore and they are just downright awesome. They keep me informed. They are very polite and professional. They are always upfront, honest and always contact me before they do anything that needs to be done that hasnt been previously discussed. My vehicles have always come back in better condition than they were, even before the incident and always sparkling clean. I refuse to go anywhere else. Highly recommended!
Car got wrecked by baseball-sized hail in a storm and when every shop around town was booked out for months, Caliber Collision was able to take our vehicle that same week and get it repaired within the month. We worked directly with James Light and he exemplified everything you would hope in the industry. He was extremely kind, put the customer first, very timely, and overall just a genuinely friendly and reasonable guy. There was nothing hidden in the process and we will definitely be returning to Caliber Collision and James Light for a long time!
This was somewhat of a minor repair but they did an outstanding job and kept me informed all along the way. A great firm to do business.
I was VERY pleased with the professionalism, the quality in work, and the time frame that they got my car done. I created a google account just to write this review!! My mom was recommended by someone she worked with when she got into her car wrack and than she turned around and recommended me. Great work guys. Your heard work and dedication shows!
Fixed my hood like new. Good communication. Arranged drop off date so that my vehicle would not be in the shop any longer than needed.
They repaired my car after a devastating hail storm and the quality of their work was exceptional. There was a little hiccup in communication toward the end of the repair but after bringing it to their attention they worked relentlessly to correct the situation. This shop does great work and operates with integrity.
Very friendly. They quoted 2 1/2 day turn around, but it Ended up taking 6. Not very good at keeping me updated as I had to keep calling for updates. They told me about an hour for about six hours until they finally closed. They were able to meet me on Saturday for pickup though. Included is a photo of the scuffed bumper it took a week to fix
Had an insurance claim go through Caliber and their service and professionalism was amazing. Kept me informed through the whole process and they had a good rapport with my insurance and worked it all out without me having to get involved at all
Caliber Collision dropped my car off and left keys in ignition(locking me out), failed to replace black tape and overlooked replacing right headlight cover. The manager blamed the receptionist for not relaying where yo put my keys after delivery but they did follow my instructions and he failed to accept responsibility for not replacing the black tape and headlight cover. The only person that did not show attentiveness, courtesy, respect, honesty, etc., was the manager. I had $2300 worth of damage and was quoted an estimated time for repair was 1 week and it took them 3. I turned them into my insurance company ( USAA) to consider dropping them from preferred repair status.
I call for a quote on windshield part and mirror in November. After several weeks of waiting I called and was told at the part was never ordered! I was promised that they would expedite my order. Several weeks later they did not do what they promised. It’s very disappointing that this team of experts tell their customers that they will call and don’t. That they will follow through with deadlines and they don’t. My windshield part did not get a seal on it and my mirror was never repaired. Very poor customer service and very poor communication between manager and team!I would highly recommend not using this location.
My vehicle was rear ended and needed alot of repair and parts replaced. I was worried with hearing the scares of backordered parts for my GMC but was very happy that it didnt have that issue!! Jerry knocked it out of the park for me with the constant updates, professionalism, and the fast turn-around on my repairs. The technician also did remarkable, you cannot even tell there was ever damage to my lift gate or the rear bumper! Very VERY PLEASED with the results and the staff. Will definitely recommend them to anyone I encounter in the future. Thanks Caliber!
Caliber Collision is excellent. Their work is always great. They keep you informed as to the progress of your repairs.
Above and beyond customer service!! Thank you guys for being so amazing!!!
Very easy service good, car looks great
The people at Caliber are all very friendly. They always answer the phone and give detailed updates as to what the repair is looking like.My ONLY complaint is the length of time and lack of planning. They have had my vehicle coming up on seven weeks. Now, full disclosure: a good chunk of that time was waiting on parts which is not their fault. But, the parts have now been received for over 10 days. Each time I call, Im told its almost completely done except for insert task. Im told it will almost certainly be ready tomorrow. Then tomorrow comes, and it isnt ready.We dont have a rental car, so its been almost two months of planning carpools and moving car seats around.I really do feel as though weve been patient and understanding, but today, as our car was supposed to be finished at 4pm, weve received yet another delay and it wont be done until further notice.I know right now things are hard. COVID, storms, everything going on has delayed everyone everywhere. But its at the point that I feel in almost two months, my car should have been made a priority and been finished.I am very appreciative of the work they do, and I know everyone is stretched thin, but I do think this is a case of letting things slip through the cracks.
Met James, the Caliber Collision Center Manager, this morning when I picked up my daughters jeep after they repaired her fender bender. Just have to say they did an amazing job on the repairs and Ricky also did a great job communicating to me the timeline of repairs. James was very professional and pleasant even met me on a Saturday morning to help accommodate my schedule. Thanks James, Ricky and Caliber Collison for a great experience.
Very professional staff from the estimater to the manager. Excellent quality of work and customer service.
Never properly repaired my damaged trim piece after it was brought to their attention..They got their check and I am not happy with the work they performed on my yukon.. I was told he would schedule me in to get it repaired properly which it should have never left the body shop unfinished in the first place and he never contacted me again..
I recently got rear ended in my Tahoe and Evan at Caliber Collision assisted me thru the whole process and got it looking like new again. I highly recommend this body shop to take care of you.
After an unfortunate run in with a deer, Caliber took care of us. I won’t go anywhere else in the future. The customer service is top notch. The workmanship is excellent. My car looks brand new and runs like it never happened.
Service and friendliness is an A+ from me so far. There was just one problem with the location:I wanted to be out of there ASAP. I came in for an estimate and while I was sitting in the lobby, all I hear is people coughing in the back. The front desk attendant was also coughing her head off and looked about 15 minutes from a hospital visit. Really not a reassuring vibe -- especially when I see older loved ones frequently.
Everyone there is nice and helpful. They kept me up to date with the progress on my car. James went above and beyond for me and took care of my car farther then he had to! Ill definitely return if I need more work done
I loved this shop. They treated me with the most considerate behavior. They are professional, have an amazing work ethic, and were happy to answer any questions I had throughout the process of repairing my car. They far exceeded my expectations of them and the treatment I’ve gotten at other places I’ve taken my car. It was the best experience I’ve ever had that involved the repair of my car.
Hey James,If youd stop micromanaging your entire shop, maybe there would have been less employee turnover. Is it that difficult for you to follow up with previous employees and make sure they received their last paycheck? And seriously, how hard is it for you to keep your shop clean?If you truly want to raise morale and comradery for everyone, then just let them work. Surely you have more important things to do than keep a constant watch on people.Why couldnt you just install cameras in the shop and monitor everyone at your desk. That way you can keep tabs, write notes on your computer, and be ready when its time to do their evaluations. Dont just tell them everything theyre doing wrong. At least provide some constructive criticism and praise them for doing good work as well.Please stop talking down to your employees and treating them like children. Your condescending attitude, intimidating stares, and belittling behaviors give the impression that you dont value your workers. No matter how hard they work, you nit pick every little thing they do wrong and never complement nor thank them for anything theyve done for you.At this point, youre just stressing yourself out more than those who work for you. I really do hope that you can change and make things better for everyone in your shop, but I cant wait until you retire.Good Luck James!Nice robot response by the way. Such a great way of showing how much you care about your customers and employees through automation. As your technicians get older and retire, it looks like youd rather hire cheap labor AI Robots than actual people.
I had repair work done due to a dent and scratches to my car. The repair work was excellent! You would never know the damage had been there. I have an older model (2007) Mustang and it had some minor scratches in the same area that were unrelated to the insurance claim but the repair work took care of those too. They worked closely with the insurance company and sent me updates as the work was being done. They even gave me a lift from the car rental company to their garage to pick up my car when it was ready. My vehicle was shiny and clean. I am very pleased with the work and will definitely use them again if needed. Thanks Caliber!
Had a minor adjustment need on my front bumper. James and the Caliber team do excellent work. Their follow up and attention to detail is top notch. Well done! Thanks again.
Joe was a tremendous help. I drive a Civic Type R that was badly damaged in an accident. I am very particular and strict with my vehicles presentation and Caliber did a phenomenal job repairing my vehicle. I appraise vehicles for a living and I couldnt even tell that my vehicle had repairs done, thats how good their repair quality is. I recommend anyone that has been in an accident to come to Caliber.
Such a great group of people. From Naomi up front, who was ALWAYS there, even in an ice storm, to Ricky who did our estimate. Great, professional service. Kind about our needs, and the car was spotless inside and out. Could not be happier.
Service was fast and they did such a wonderful job! They even cleaned my car inside and out after it was repaired. Naomi and Ricky were great, friendly and professional. Will recommend them to everyone!
I used them to quote repairs and they took the time to help me through the claim process and work with my insurance company to make sure I was taken care of. Very friendly and a high level of professionalism from the office staff and the repair techs. I would highly recommend them.
I was pleased when I picked up my vehicle from here. Ricky worked very hard to make sure everything was done right. Thank you Ricky for your hard work!
Management here went above and beyond to help me out during an unfortunate time! They kept me informed, answered any and all questions I had without hesitation, and even personally delivered my vehicle to me while I was at work! They even gave the interior a good cleaning, which was unexpected but very appreciated. Should I ever need auto work done, I will most certainly be going with this place in the future.
Have sent my Acura to them... twice!! Extremely professional, courteous and honest. Heard good things about this place from my coworkers and they did not disappoint. They exceeded my expectations as the car looked brand new. Incredible craftsmanship, quality, and attention to detail. Would recommend this shop to anyone that will listen. Anyone in retail could learn some lessons from this shop. Do yourself a favor and get your car fixed right by the good folks here.
They are very professional and helped the very best that they could
Great people the whole staff was extremely helpful! Thank you James for keeping your promise, job well done.
I dont know if Im just unlucky or what, but I have not had a good experience with this location. The people sound friendly, James, the guy I spoke with on the phone during the repair process, was very frank, kind, and to the point. But the facts are that when I first dropped off the car, they told me the repair was not supposed to take longer than a week. The day before it was supposed to be ready I called in and they told me it would be ready the next day. I dont get a notification the next day, but I drive over anyway and they can only tell me they did not have the right parts. Every day from January 6 to January 20, I get a text that says we have updated your estimated completion date from [today] to [tomorrow]. They offered to cut the deductible that Id pay in half for my trouble, but even now as I wait in the lobby to *hopefully* pick up the car today (they told me it was ready), Im having to wait forever because theyre panicking due to not having the paperwork ready. I will definitely look to a different repair shop if Im ever unfortunate enough to be in a car accident around here again.
Caliber Collision was great for me. They fixed my car after a wreck and it looked new. The service is outstanding...Everything was great but here’s an extra story about them. While I had the rental vehicle someone scratched it which scared me. I thought I’d have to pay a fine. I went to them asking what they thought I should do, and they fixed it!! It wasn’t Huge butI was so appreciative. Above and Beyond attention to customers. Thank you!
My wife was in an accident. Caliber took care of us so well. They even brought my car to me. These people are amazing. I will use them from now on.
I didnt actually get work done here, but that is why I gave it 5 stars... I called in the late afternoon, and was able to make an appointment for the following morning. I was seen immediately upon arrival by the center manager. He looked at my car (which had paint overspray over most of the body) and gave me a straight answer as to who (other businesses) would be the best to do the work in the area, and even better... what they would be doing and what to buy to do it myself and save some money. Great, honest service!
This place did an amazing job on my car, and the communication was a 10! Everyone was super nice! Would definitely take my vehicle here again if ever needed.
This place is awesome. I DIDNT know they also perform oil changes. I will be back for all my car needs. I was greeted and made to feel important. This place and the staff gets a BIG 10 all across the board. If I could have tipped them they each would have gotten a very fat tip from me. Thank you Caliber Collision.
Service was exceptional. The staff was friendly and they got me in and out. I had a small collision and needed it fixed to get home. They got me home. You all are appreciated!
The front office and staff were extremely friendly and made us fell appreciated during this Covid situation. They even buff a headlight at no charge and clean the car up inside and out we were amazed again.This shop is not your ordinary collision repair place. Everything was explain upfront and went over upon pick up! Excellent service - thank you Caliber.
Great communication and friendly service! Not sure the guys name that helped but he was very helpful and informative. My car was completed faster than I was told and than I expected. Work done looks great. Hopefully i never have to have work done again but if I do I know where I’m going!
They have been great to work with! Kim is awesome! She gave me a call about once or twice a week to keep me updated with what was going on with the progress of my truck. There was a bit of confusion on Friday when I was supposed have gotten a call to come get my truck when it was ready but James was there on a Saturday with a few others to help get ready vehicles to customers. I was one of them. I was able to pick up my finished truck and it looked amazing!! They went over and beyond to make it look good both inside and out! James went through all that was done to repair or replace what was destroyed on my truck. He was very detailed, kind and just as happy for me to get my truck as I was. Kim called the very next Monday to make sure I was satisfied. I could go on and on. They were just amazing! I will definitely be recommending this shop to my friends.
They did a great job and they were wast to work with.
My experience was great! Had a couple of quotes they were priced the same but were able to get me in quicker. Expected my car to be in the shop for over a week but was finished before the quoted timeline. Everyone was extremely nice, and kept in communication with any changes and completion of the job! Also all the parts came with a lifetime warranty which is really reassuring!
They were able to restore my vehicle back to factory condition following an accident that I was involved in, I am extremely happy with the work that they did and would recommend them to anyone!
All of the people at Caliber Collision were very professional, friendly and easy to deal with. I personally dealt with Jerry Gunter. He made the process of having my vehicle repaired less stressful. He communicated frequently about the status and progress of the repairs. He was able to answer all my questions and went above and beyond to make sure it was returned in a timely manner and that I was happy with the repairs. I would recommend this Caliber Collision to anyone!
The staff at Caliber Collision are professional, thorough, knowledgeable and respectful. They have serviced vehicles for my family twice and each time we were treated like their #1 and most important customer. Excellent repair work and quality customer service!!
Staff and management was awesome!
This was my first repair experience and I cannot say enough great things about my dealings with Taylor at Caliber Collision. From start to finish, he and his team exceeded my expectations. My car looks great and Taylor made sure I was informed throughout the entire process. I would highly recommend him to anyone in need of repairs. Thanks again.
Enjoyed their work! I took my car in on a Monday and they got it fixed by Friday replacing the front fender, headlight housing, and front fender on my Mazda 3. They blended the color perfectly and even fixed a sensor that wasnt part of the repairs. I highly recommend them and they stand by their work. They definitely take pride in their business and try to impress and make you feel like you are getting a new car in return. Thank you Caliber Collision for your help.
James Light creates a great experience through quality work, superior staffing, Knowledge, communication and HIGH QUALITY production. The Moore location is definitely a place you can trust on all levels.-Ryan
Amazing service and friendly staff !
Did a fine job on a buddys car!
Wow my car had minor damage that could be seen but looks like new now!! The staff, Travis in particular is exceptional!! The daily updates were very informative! He is very detailed in explaining whats going on! Also Daniel at the front desk is very professional and courteous!
I’ve used Caliber Collision for repairs to my ‘18 Malibu twice now and have had a really positive experience both times. Their repairs are high quality and they get it done fast! So if you have time constraints and need your vehicle back ASAP these are your guys. They take a great deal of pride in delivering when they say they will. They respect your time and property. Their paint matching and blending techniques make it impossible to tell there was ever any damage. Travis has been at my service both times and he’s made the process virtually painless for me. These guys even wash your car for you before you pick it up 😁 If you need a body shop I’d recommend you go to Caliber.
Very pleased with the work they did on my car. It looked beautiful like a new car when they got done. The staff was very nice and answered all my questions. Kim was great at keeping me informed. I would definitely use them again if I ever need anymore work done. Thank you Caliber Collision for a great experience!
Did a great job fixing my car, took care of everything with my insurance company. Joe was in charge of my car repairs and kept me informed throughout the process.
Great work. Kept me informed of progress. Friendly and knowledge staff. Would highly recommend to anyone needing collision work done.
This was my best experience with any mechanical/auto body shop in my almost 50 years of driving (and a few accidents along the way from myself to my family members). This was a a cash (out of my pocket) repair, not insurance - and the cost awareness they exhibited was greatly appreciated. Taylor did an incredible job of communicating all through the process and the manager James was exceptionally great. Everything was perfect when we picked it up and we did not require any comeback trips to fix or finish or re-do anything! I Highly Recommend them.
Very impressed with the Professionalism from the greeting to picking up the car. To be very honest I was just drooping someone off to pick there car up.This COVID-19 ordeal, had everyone wearing gloves and mask.The Manager delivered the car and went over the whole repairs even highlighted every item.Car was clean and sanitized, and we were amazed.I give you and your organization A+ and refer any of my family members and friends to you.
My insurance company made the repair process complicated but Caliber Collision went above and beyond to complete my repair. They were informative, detailed and did an excellent job!
My experience with Caliber Collision was fantastic! No one wants to have their vehicle require repairs, but if you do find yourself in that situation, Caliber is the place to go. I really appreciated their transparency and communication. The daily text updates were a great way to stay informed without taking time out of anyone’s day for a phone call. I worked with Travis, and he did a great job letting me know exactly what repairs needed to take place and if any unexpected things came up. They were able to complete the work way ahead of the quoted date, and you would never even know that any work had been done it was so seamless. They also helped coordinate my rental car needs, which is above and beyond, and made the whole process that much smoother.You can tell that Caliber really advocates for their customers and cares about the quality of their work.
I have taken my wifes car and my truck to the Moore location. The staff is very knowledgeable and friendly and the quality of work done is excellent. Both vehicles were done when promised and looked great. I have told my daughter to take her care to them. Great folks and great work.
I dropped off on a Wednesday and picked my vehicle up a week later, in better shape than even before the accident. If another company didn’t already have the slogan “Like it never even happened...”, I’d say it fits Caliber Collision perfectly. Great work!
Excellent body work after my car was hit on the side. I was concerned about paint matching because my car had an after market paint job (poorly done) when I bought it, and these guys were able to flawlessly match/blend the paint. Thanks to Taylor and the boys at Caliber Collision for great work done much quicker than expected!
Long story short, involved in an collision where third party accepted 100% liability. The estimate presented was very high to deem my vehicle totaled ( I honestly dont see how very functional car) and when vehicle was returned if it wasnt for my husband being there they would have returned my vehicle with no bumper and missing parts and bolts including giving it back without the tags 😑 Honestly seemed like there was no checklist to make sure everything was back in place. Their response was the person that took it apart was not the same person who put it back together. Already the situation was extremely stressful and that was just icing on the cake.
So I recently crashed my truck it had lots of after market parts on the front end. So I was worried when I took it into a body shop to have it fixed they was just going to put it back to factory. Kimberly at Collision Body works did a fantastic job. Keep me updated on the progress of my truck and put it all back to exactly the way I had it. She went above and beyond order my grill. Painted everything back the way it was. Highly recommend anyone needing work done go there talk to Kimberly. You will not be disappointed at all by any means. Best body shop I have ever used I won’t take my cars anywhere else when I need work done. They will go the extra mile to make sure your are happy and satisfied. Thank you again Kimberly for the great work and getting it done so quickly.
First impressions are everlasting, and from start to finish the whole team did an outstanding job!Kept me posted throughout the whole repair proces. Then amazed me and my wife by completing early and cleaning our family vehicle!Wow it looks new again!!!Thank you Caliber Collision.Jim
They do excellent work and have Great customer service!
I recently had my car repaired by Caliber and Jerry was the service agent. Jerry and the whole staff did great. I needed my car back due to going out of town and the delivered early and the workmanship was outstanding.This service center will take car of your needs!!
Just got our car back and it looks great! Everyone we talked to was very friendly and professional. They were great at communicating throughout the whole process (loved the text updates!). Repair took much less time than I thought it would.
The staff here is amazing! I will always trust them with my vehicle care. Kim kept me updated during the process, due to all the rain my car was a mess. I got in it today and it was cleaned inside and out! I love this place and would give then 10 stars if I could!
Friendly and super professional people! Will take great care of you. James the manager is the best!
Great, friendly, and fast service with my Insurance claim. James Light, and Jerry helped me every step of the way, with phone calls explaining what is being done and with updated times of when the service would be finished. Great shop, great work, my car looks brand new! Great job Collision Repair!
Took my car in they looked over my car explained the process gave me an estimated date asked me about any concerns. Taylor sent messages and called me to keep me informed.They finished my car early they did a great job on the repairs and my car was clean inside and out. Highly recommend these guys.
Too notch team! 2nd to none! Great quality work, amazing customer service, and gets things done in a timely manner.
They had my car in and out quickly and as promised. They called and kept me updated throughout the process. I cant even tell there was any damage at all.
Excellent customer service, they worked with me around my schedule before I even dropped my car off with them, so that they could have the parts ready in order to have the work completed by the weekend! They did great work and even cleaned my car inside and out! Very friendly staff, they sent text message updates to keep me posted, highly recommend!
I have had to take my car in the last month because somebody hit my car two different times and I chose caliber collision! I cannot tell you how professional fast and awesome they are! I would not go anywhere else!!!
Amazing service and they take care of all your needs and treat you right . Thank you guys for doing the right thing and being understanding and concerned with the customers needs wants and desires. Also for being patient with me. You guys are awesome.
Professional customer service at Caliber Collision. Jerry and his team had an excellent turn around time for my vehicle and I received daily updates as well. A very dependable company with very good service.
I was involved in a hit and run last October and USAA recommended I have my SUV taken to Caliber Collision in Moore to have the damage fixed. Once I went to pick up my car, I immediately noticed the remote start wasn’t working anymore. I went ahead and took my car and USAA sent out a third-party to check out the issue in November. In December, I reached out to USAA to ask if there were any updates and was told to wait. Somewhere, someone dropped the ball and I waited over 6 months before reaching out again. At this point USAA decided that the remote start was unrelated and they were not going to help and were done with my car. James at Caliber Collision had been involved with the issues and realized I’d waited a really long time for my car insurance to basically tell me to kick rocks. James absolutely went above and beyond and ordered the part needed to make my car work, paid for a rental car, and worked tirelessly to get me taken care of at no charge to me and with no reimbursement from USAA. I could not be more appreciative to James and those at Caliber Collision who cared to take care of me in a way that my car insurance wouldn’t. I will be changing insurance companies and recommending Caliber Collision to anyone who will listen. Thank you again, James!
James Light and his team have always been honest, fair, and go above and beyond to take care of everything I need. Love referring people to him because I always know they will be taken care of!
Taylor Scott and the group at Caliber Collision in Moore are amazing. Professional, quick with estimates and repairs. I would highly recommend them to anyone needing to repair their vehicle.
If you want customer service of perfection, go see Erica!
Friendly people, great customer service. They kept us updated regularly on the progress of our repair, & finished in a timely manner, in keeping with their time range estimate. The repair looks and handles perfectly.
Great Crew
Just picked up my car from Caliber and I couldnt be happier. James and Jerry made sure everything was smooth. I knew what was going on all the time. They made sure it was 100% inside and out. It looks clean and new! . Not only that, they took care of returning my rental. Ill recommend them to friends and family. In fact, I already have.
My Toyota Tundra was a challenge to repair but Caliber was ready. It took some doing, but the end result was excellent. People think my truck is brand new. Thanks Caliber Collision.
Had my car repaired here after a tree fell on it. When it was time to pick up, James Light did the walk-around with me and explained the warranty on the work. He even started my car to get the heat going, so it would be warm when I left. Overall, I had a very positive experience and my car looks great!
Wonderful staff and great communication! Love how their being proactive on being sure customers cars are clean and protected.
After decades of driving, I experienced my very first bumper bender and to Murphys (Law) delight and to my despair, the accident occurred out-of-state and to my new car.The Moore, Oklahoma team at Caliber Collision provided expert service including professional consultations, stress free handling of insurance paperwork, text updates, and - most importantly - my car being returned looking as good as new and shiny both inside and outside. Indeed the Caliber Collision Team returned me happily to the rhythm of my life with the satisfaction of a job well done and the security of the repair workmanship warranty. I highly recommend Caliber Collision in Moore, Oklahoma.Add-ons: Professional, knowledgeable, and friendly staff throughout the entire process. Exceeding clean waiting room with even a play area for kids. Walls filled with automotive repair standards awards. High online reviews from satisfied customers. ...The waiting room even had great coffee.