I placed a order for a wheel bearing that was $120 yesterday that had to be ordered from junction and they ordered it no questions asked. Everything went smooth and I got a call around 5:30 notifying me my part was in. But today when I needed to place a order for a $25 ABS sensor the employee by the name Seth informs me I have a 3 minute deadline to order it for it to be here on time he then decides I need to supply my payment information over the phone if I want it to be ordered. Which I complied but I dont see how thats even reasonable considering its such a cheap part and Ive never had this issue before. Especially after telling me there is a 3 minuite deadline.... I asked him why I was able to order yesterday and pay in person but I wasnt today and his answer was I dont deal with you enough to ask for permission to order without payment upfront. It seems to me someone woke up on the wrong side of the bed and its not right to be like that to your customers. That seemed very rude to me and I feel thats very poor customer service. Both employees Gareth and Seth have some of the worst customer service Ive experienced. Im very disappointed with the quality of service I received today and Ill be doing all my future shopping elsewhere. Ive always chosen Autozone first but after todays experience Ill be choosing it last. Sad because they have some good employees. There always has to be that one or 2 that ruin it for everyone else.

Great customer service, parts in stock. Reasonable prices

The guys here are always helpful and always help me find every part Im looking for. Even if at times they dont have the part. Wont go anywhere else!

Gareth was very informative and helpful. He went out of his way to make sure my new battery was properly installed. Definitely recommend this location and him in particular!

Had my alternator in stock. I am not a fan of, we can order it. Most of us can order parts online, we go to a parts store expecting the part we desire to be in stock. Friendly staff, quick check out.

I bought a heavy duty performance grease gun that turned out to be defective due to improper machining of the threads, that tighten down on the grease cartridge and would not tighten and kept separating. Now remember I just bought this less than 30 minutes prior to me trying to exchange this and the manager on duty @ 11:43 on 6/19/21 @store #0816 would not warranty this and kept saying it did not have a warranty even though it says lifetime warranty on the box told me to get in touch with the manufacturer of the grease gun....after expressing my discontent I ask for his d.m. phone number and he then decided to exchange it. If this is the service that can be expected from Autozone I will get my parts for other parts stores or rock auto. And get my tools and misc mechanic tools from others as well. Asi am not new to autozone and have been a customer for over 20 years. This will now change.

In and out right part helpful staff

Pretty good customer service and a good selection for what your vehicle needs. Females be warned though, going in without a male to do the talking can get you some sexist remarks from certain employees (not all). Overall though its a pretty good place to shop. Better treatment then I get at Napa in the sexism department by far.

A fine auto parts store.

The staff was awesome! Answered all our questions and made installing an alternator quick and easy for my husband.

Great shop and service. Had to have my dads car battery replaced and they were very nice about helping me with it even though it was a bit more of a process to access the battery compartment than I had initially anticipated. Alex V. was very helpful and able to replace the battery with ease. Thank you!

Very good attitude and very helpful and the cheapest!

Took my used motor oil off my hands! Brilliant!

Horrible customer service and I needed a part and they didnt have it, and didnt offer to see if they could get it!!!!

Great staff !

This store bailed me out. Over two thousand miles away from home these people came up with a part for my old powerstroke and got me running again thanks!

Friendly and knowledgeable

Two men were looking around cars next to Mingle and Auto-Zone a few nights ago and appeared to try breaking into the cars. The crime rate is really going through the roof. It makes you really uneasy to go into businesses in the evening hoping you wont be mugged. Police really need to patrol 1st Street more.

Disgruntled!! Employees are not allowed to leave the store for more than 5 minutes to assist putting hub caps on vehicles.

Everyone was very friendly knowledgeable and sold me and let me make a deposit on loaner tools everything that I needed to fix my truck that was overheating on a trip to Delta

Good customer service. Very helpful.

Not always the best quality parts. But they have pretty good inventory and the staff are helpful

Not the best customer service

Fabulous had a battery replaced on our RV by Don and someone else dont remember his name. They made our crazy day fabulous again.Love this store❤❤❤Thanks to you were on the road again!

Knowledgeable friendly staff. I always look forward to shopping here.

Good people

Great bunch of people.

Well stocked, very helpful and knowledgeable staff.

Helpful staff

We were on a road trip a thousand miles from home when my truck stopped running. We managed to get it to this AutoZone and the guys were so helpful. Lance spend at least an hour trying to get our battery to work before deciding that it was the alternator. He managed to get the part sent from Grand Junction because there was no way we could have gotten there. The next day when it came it, George had it ready and waiting for us and made sure I knew to bring the old one back for the core refund. If it weren’t for these two helpful men, I don’t know what we would have done. Thanks, Lance and George!

Good selection of products. Helpful employees. Good prices.

When you are greeted with WHAT CAN WE HELP YOU FIND? before you even fully open the door, that is a tad obnoxious. Customer service is a good thing.. not giving a person a chance to come inside first before being bombarded is a turn down.

Always a good store to shop at when u need parts. Never failed to have what I need to keep rolling threw life.

Epic place

I have been in here several times. The staff are very friendly, and willing to help you find something or try to figure out what might be wrong with your vehicle. Seem to want to go the extra mile for the customer.

Employees arent very helpful

Nice selection, store was knowledgeable on what I needed.

Expensive parts, and customer service is lacking no on greeted me and no offer of help until I went to the counter...

Got all I needed

Didnt have part in stock, clerk wasnt real educated, tried to sell me a part I knew wasnt the part I needed.

Been in three times to replace my sway bar links everytime i drive only like 30 miles and the ball socket comes out. Since i replaced three times the computer messed my warrenty file up and now autozone wont replace them cause of that

Great customer service for over a decade no matter the level of experience of the customer or the obscurity of the part required.

Alright service easily returned parts but staff lacking in training.

The staff is always so helpful!

If you know what you are getting then obviously it is fine. If you ask for help, most likely you will be going back. Or 7 in my case. We were trying to replace a fuel pump and they kept giving me the wrong one and just had so many issues. It has what you need, as long as you know what you need.

Good for quick needs like oil, filter, etc. Employees seem to have no automotive knowledge. They cant find parts unless you tell them what year, make and model vehicle it is for. They cant seem to grasp the concept that cars are customized, so looking up a 1930 Ford model A is not going to help them find the valve cover gaskets for the 350ci Chevy engine that is powering it. Frustrating!

No service and prices are too high!

Went in for a minor part. Asked staff to assist in taking off old part. (Hedlight bulb clip wouldnt release) 20 minutes before closing, i was the only customer and neither of the 2 employees would even come out and look at it. But said they would sell me the bilb in case i got the old one out after they close. Not helpful at all.

Needed a shift handle good fit

Good service

Quick in Mount service and they had the right partner first time

Its like going to a coast to coast to get auto parts the people that work their are nice though.

They were very nice and helpful and had the parts I need in stock for an 01 Trooper

Almost always have what I need, in and out quickly so I can get back to whatever Im doing.

This store has all the automotive needs. They are very helpful and willing to help install your purchases from wiper blades to batteries.

The worst service in town!! I went in to pick up a part I ordered and paid for and all I got was straight attitude from the lady named Kelly. Absolutely RUDE!! I would rather pay more somewhere else for better and quicker service.

They allow you buy tools then return them. Nice.

Got cought in a rain storm in montrose colorado and rubber break on windshield wiper.young man went right out and replace without even being asked.

Helpful and friendly staff. Can always find what you need.

Auto zone personel was helpful but most of the time very poor service and no knowledge

Joe Miller one of the managers here is the best.

Best place to buy parts in montrose (imo) always fast and courtious

Had everything I needed...staff was great.

Good parts for cheap

Simply cannot stand it when I havent walked in the door yet and get approached by every person working asking what Im looking for, what I want, etc. Theres good customer service, and then theres flat out being overbearing to the point that Id rather go elsewhere. Besides that, alot of price gouging, low quality items, unkempt store, unknowledgeable employees.

If you want to change your own oil here you go.

They gave me an air filter for my make and model of car and my car doesnt even use an air filter like ever... Ionic air circulation plate or something arent they supposed to know that theyre the car people

They had in stock the wipers I needed for my 1966 Mustang and then Joseph took the time to help me install them during a light rain. AutoZone is my 1st choice for parts for all my cars and trucks. Thanks folks.

Good cusomer service, can get to be quite a wait at times.

Just un cool autoZone so uncool

Great assistance w battery replacement.

Super friendly people! Everythings easy to find and if you cant they will help you find it.

Knowledgeable workers and friendly, a clean well lit store

Always helpful. Havent left without know the solution to my problems.

Very good service and price

Very clean store with helpful staff. Very knowledgeable.

Stuff is super unorganized. They dont know what anything is that you want. Better off to pay more somewhere else and actually get what you want. Slow incompetent ignorant people

AutoZone its good they have experienced mechanics that can help you more than other shops when you looking for something they know exactly what youre looking for and can kind of explain how to do it

Great place very helpful and nice! Clean store lots of parking!

Knowledgable, helpful, and competitive prices.

They are very helpful here.

Great store good prices

Easy in and out, manager Kelly is great help and business account Robert knows his stuff! Thank you!

Larry the manager is super helpful!

They have it or they will get it. The go to store for my four cars

Andrew was really helpful, great staff

Had the part I needed

The worst parts store in town. Staff has no knowledge of auto parts. One guy was working at Walgreens last time I saw him. The manager was a complete a-hole. They said they would price match a part from OReillys but after they price match they added a $50 core charge even though the price they matched was for without a core turn in. A bunch of crooks here! Do NOT buy parts from this store! The cashier didnt even know what a pulley puller was!!

Had what we needed.

Not very helpful

They have a few things of oreillys doesnt but the wait is terrible and the checkout procedure is just as bad.

Had the part in stock.

Go someplace else. nobody at this store knows anything at all about parts.

Helpful staff.

Always very helpfull there

Always kind and helpful assistants!!!🙂

Never enough employees to check people out.

Staff not really friendly and not really welcoming. And they cant help you if you need help doing something with your car.

No problems with them.

In here daily !!