JUST GO TO THE STARBUCKS IN TARGET 1 BLOCK AWAY!I got to the store about 0750. I wanted to go in to buy a mug and coffee. The door sign said (in large bold font) “our drive through is open” there was another sign that said (also in large bold font) “our store hours are 0800-1800.”This led me to believe that the actual storefront would open at 8 AM but the drive-through was currently open. I got in the drive-through lane and waited for 10 minutes and nobody moved. At 8 AM I pulled out of the drive-through lane and parked to just go into the store since it seemed that it was supposed to open at that time. The door remained locked. I waited until 8:05 to call and asked to see when they were opening.The person who answered the phone informed me they no longer have an open store. They only do drive-through. And they only do drive-through during the hours stated on the second sign. Apparently in very fine print on one of the signs it explains that they will only be drive-through and will not open the store.Why have two signs with large bold print they give two different messages and then have super fine print change the messaging!?With all of this, at almost 830 there’s still no coffee and still a large line.It’s absolutely NOT WORTH coming to this Starbucks when there is a Starbucks in the target one block away that is open and it does serve customers.

Their store hours seem to change day by day. Monday and Tuesday we were able to go through the drive-thru at 6 AM, but Thursday was no such luck. They even have a sign saying their hours are from 6-6. The Starbucks down the street was more than happy to take our money.

The customer service is fine but as a store, they are pretty flaky. They open at a different time every day, sometimes drive-through only sometimes the stores open. Impossible to plan anything around.

I love star bucks but I was disappointed today. The coffee was weak and had no taste

Ordered a caramel frappuccino & it was soo bland! I went in to ask for a remake with no whip & extra caramel. The young lady remaking it kept asking “anything else special?!) with an attitude, & STILL added the whip cream…Drive somewhere else & get your coffee sweetie, they have no manners. {06.14.21}

On a Wednesday at 7:30AM, their store and drive through, both are closed with our any signs or noting. And people have been waiting in the drive for long time before they are getting tired of waiting and pulling off.Worst Starbucks location ever seen

Twas a good day at eastchase

Let’s just say I didn’t have a 5star service experience. I mean who’s running this place toddlers? If I could give it no stars I would. The service is horrible and I waited in the drive-thur for over 30 minutes. This type of service is absolutely unacceptable.Never once did the person at the window say sorry for the wait and thank you for your patience. I will never visit again. I’ll be sure to visit some of the other chain restaurants in close proximity going forward.

Went to this Starbucks at 8 AM opening. Waited at the drive through to place an order but didn’t hear anyone for 15 mins. Rolled to the window and workers were just standing inside.They saw us waiting and ignored us. Then after 5 min told us we had to go around. The woman had an attitude even though, they opened late, and failed to put a sign or inform the long line that had accumulated.

Mustve moved locations as we were passing through and decided to stop but there was no one there 😬. Keep driving and find a different one if youre craving coffee (or just go next door to Chick-fil-A).

This Starbucks has no respect for customers, I ordered a refresher with light ice and they still made it with more ice so I asked them to remake it. The girl at the drive thru had an attitude I tried to return the original and she told me no we can’t take it back. So I was like ok. Then she comes back with the remake and say oh I found out that we can take it back and the remake was horrible. The first drink taste better it just had way to much ice than I asked for. My drink order: mango dragonfruit, 5scoops of dragonfruit, 3scoops of kiwi inclusion, half water and half lemonade light ice. The second drink had hardly any dragonfruit mostly kiwi which was so horrible. Starbucks need to correct there workers with better customer service skills.

Absolutely the dirtiest nasty Starbucks Ive ever visited! Trash all over the parking lot and property! Not easy to get in and out of this location! This store does not represent a typical Starbucks experience

Showed up at 6:15 this morning and the door was locked. Their sign said they opened at 6. The two employees inside went out of their way not to make eye contact when I pulled on the door. I watched four other cars leave in 10m until I decided I couldnt wait any longer. Ive seen other reviews say the same thing. I hope whomever manages the store (or corporate) realizes whats going on with this store.Is anyone from Starbucks reading these reviews? May be time to close this location or clean house and start over.

I dont frequent Starbucks. I drink regular coffee, so there isnt really a need for me to seek out a Starbucks. But recently, I found myself at a Starbucks needing coffee and breakfast. The barista that was taking my order in the drive through was the friendliest person I have ever encountered at a Starbucks or any other fast food establishment. He was happy, patient and willing to help me get what I wanted and needed. I told him how great he was and to keep it up! I wasnt impressed the the breakfast sandwich I got. The banana nut bread was delicious, he even offered to warm it before giving it to me. *I recommend getting that done.* The regular coffee I got was good as well.

Terrible experience!!First off, they’re closed inside, which I can understand, maybe because of COVID, but they were rude when I asked.Second, Waited way too long for the amount of people in the drive-thru line and we ordered two simple drinks. No employee said sorry for the wait or anything. NOT a Starbucks Experience whatsoever.The employees were just millin’ around and had no sense of urgency.Never again!

The staff was very friendly, however, the dining area could have been cleaner. The restrooms were clean. The drinks we ordered came out prompt and our order was correct. Their menu board is minimal and it is hard to know what to order if you arent a regular with a favorite order.

Ordered a White Chocolate mocha Frappuccino and a caramel ribbon Frappuccino and neither drink was correct. Not sure what they were but these drinks tasted nothing like I had in the past. Person working at drive thru said yes they are correct and shut the window. Horrible service and they don’t know how to prepare the drinks!

Had a latte and cold brew. Great service and preparation. Expensive as always, but its Starbucks.

Ordered a nitro cold brew after waiting 30 minutes with only 3 other people in the store heard my name called only for them to tell me they were out of cold brew. I have never waited 30 minutes even when a store is very busy. Looks like they are gathering a lot of 1 star reviews lately.

What’s up with these places. First they changed their operations hours and now they can’t open on time. It’s almost 6:30 and they are still not open. There have been at least a dozen or more cars leave waiting for a cup of coffee. Hope the owner realizes the his store isn’t the only coffee shop in the area.

They should really update their hours of operation. It say they open at 530am but they really dont open until 8am.

Got trapped in the drive thru and couldnt leave. The car in front of me sat for 15 minutes with no response at the speaker before finally driving off. This location always takes forever as well, I just would avoid it unless youre desperate.

Getting to this location is a bit annoying, but good service and the normal over-priced coffee. Only 2 stars because I stop here on the way to and from Birmingham regularly. I only go to Starbucks because it is consistent, however this Starbucks is not. Worst tasting Starbucks coffee Ive had and nearly always doesnt taste good.

For sure the worst Starbucks I’ve ever been to. We were surprised to find the inside was closed for reasons not specified. Drive through line was at a dead stop for 10-15 mins at a time for each person. They were out of a ton of ingredients. And there was no mention of or apology about the slow line.

Sign says open 6am-6pm tried to order @ 621 & was told not open. 3 out of 4 times we’ve stopped here in the last week after 615am & they’ve not been open.

It’s fine that there’s a shortage of just about everything on the menu, but don’t yell at me for asking what options are available in the store. Literally the worst Starbucks I’ve been to out of four states I’ve lived in.

Staff were very nice and my order was accurate, however, the counters and floors were messy and sticky.The outdoor furniture is very comfortable.

I went to this starbucks only drive truh service and they got my order wrong and the caffeine mocha flavor was not good

When a cup of my own coffee just dont cut it. I can always get that kick from Starbucks!!! My wife had also discovered a new favorite cold brew.

This is by far is one of the WORST Starbucks in Montgomery. Before the pandemic the customer service has declined. We are not valued at all with just a smile.. My drink order did not reflect the instructions on the label as I ordered it. The frequent closing of the location at unexpected times was insane. This is such a convenient location I prefer to come to being that it is 2 minutes away from my home. Today, I visited Vaughn Rd this morning and Zelda Rd. For lunch, much better experience than my experience yesterday at this location., Id just frequent there and drive a little further.

The women who served me was pleasant. The sink she served was made perfectly and she earned my muffin.

They’re always out of everything. I don’t recommend this location at all

Bathroom was deplorable at 9 a.m. Breakfast sandwich was cold. Received wrong cups of coffee.

Not understanding why it says you open at 5:30 when you had someone literally walking in the drive thru with a paper saying not open until 8:30.

Its starbucks so 2 things exist. Good coffee and employees that are rude.

Caffe Americano with steamed milkTaste like oghggg🤮🤮🤮It happened a lot like this

I am so done with this Starbucks location. I have had numerous issues with this location in the last few weeks. One day it’s drive thru only one day it’s drive thru closed. I was double charged one day while attempting to use my Apple Pay even though she assured me “it didn’t go through on their system”. Today I pull into the drive thru only for somebody to come on the speaker apologizing that they’re closed and “aren’t opening until 7:00 today”. Heads up Starbucks you’re making it difficult for people just trying to get coffee and head to work.

Patient with helping me with my app to get a code for 3 dollar granda coffee

45 minute wait in drive thru then they did not have what I wanted. Slow and disappointing.

The person who took our order was super nice and repeated the order back correctly. However, when we got to the window, our order was messed up. Orderd 4 venti drinks, and 2 cake pops. We were only charged for 3 drinks, one was incorrect. The remainder of our order was rang up incorrectly again and we were given the wrong cake pops. Ill stick to my usual store on Zelda Road, much better service and have never have an issue!

Got my order perfect and was fast service

The size portions have gotten considerably smaller.. the price was about the same that Ive always paid at Starbucks for vanilla bean frappuccillo

Absolutely awful. i ordered my food and the person taking my order was very rude. sat in the drive through line for 20 minutes while they remade every drink the car in front of me ordered. and when i finally pulled up to the window, they told me that while i was waiting they sold my sandwich to another walk in customer who wanted it and that there were none left. very very rude. every Starbucks in my city has become awful since covid 19 and it’s honestly unacceptable!!!

Love it, gonna spend more time here

Drive thru service was awful. I’ve waited 45 minutes just for darn grande frappe. I could not turn around or go froward because there is no where to turn. Employees are slow.......

Baristas were super nice!

Definitely not a traditional Starbucks experience. This location is the consistently the worst in town. I’ve even had other managers from another location tell me that this location is the problem store in the region and management is consistently being changed out. The restaurant can be completely empty and you STILL may not get greeted. The employees walk around like they have better things to do, and they’re doing us a favor by being there. My coworkers stopped going there a long time ago. I’m following suit. Do not waste your time.

Low training. bad customer services! dont go here

Award for dirtiest Starbucks restroom I’ve ever seen (it’s only 9am...)Doesn’t look like it’s been cleaned in days.

The coffee is fine, but the store has been routinely closed at unexpected times.

Y’all have the sweetest baristas. Not to mention my drink was perfect. Thank you!!!

Showed up at 5:40 and they had the doors locked and ignored me.

We stop by at Starbucks of Tyler road and we had horrible experience. First of all we try to order and lots of things out also they don’t understand about our order. Or they don’t want understand our order. And each car moving like every 5 to 10 minutes. And we there what we ordered to enough to paid money for white mocha cho and guess what we got literally half cup since we paid for after $6 coffee. And like manager was very rude. Plz

The worst waiting times ! I waited at the window for over 15 minutes for the second half of my order after getting the first half of it. And I used to work at Starbucks our regional manager would have pitched a fit for customer wait times like that !

👍. Love Starbucks

Drive-thru line was at least 8 care long, so my daughter and I decide to enter inside to order. We should have waited in the drive-thru line. Slow day for the crew

Everything is closed with no explanation

This store is clearly overwhelmed with the number of patrons it has, there were 3 others inside ahead of me. It took 30 minutes to get two drinks and two slices of loaf. The building is dirty and needs to be cleaned, the womens bathroom is trashed and filled with litter and cant flush. Tables that were previously used were still covered in debris.

Fantastic drink but the wait was AWFUL!!! I checked my time there, we were in the drive-through over 20 min. We ended up parking the car and turning it off. This was at night when you would think they wouldnt be super slammed. (but theres no way to get out of the drive-through, so we just sat and waited)

The girl in the drive thru was very rude, we waited in line for over 20 minutes and she acted like she had a lot better things to do than be there. I work at a coffee shop so I understand it gets slammed, but she wasn’t even trying to help her the drive thru moving.

I love this location! Everyone there greets me personally when I go in. The atmosphere is just very inviting. And the customer service is Awesome!!!! Way to go to this team

Disgusting, with rude help; I guess its par for the course in a city like Montgomery.

Terrible service, terrible quality drinks. I’ve been all over the country to many different Starbucks. This one takes the cake as the worst I’ve ever been to. They consistently water down the drinks every single time. I complain politely and either ask for a refund or a remake and they argue. I have been ordering this particular drink order for years. I know when it’s been watered down. I even pay extra for an extra shot of espresso so it won’t be watered down. My drink should not be translucent and taste like hot water. Most of their drinks taste this way. It is extra insulting that after such long wait times, you get a watered down drink. I have been suspicious for a while that they purposely water down drinks to cut costs. Contacting corporate does not seem to fix the issue either. They need to just clean house and start fresh with employees who are properly trained on how to make drinks.

Always fast and friendly! Love coming here! Dont let the line deter you, they know how to work through it!

Good place. Friendly staff.cake pops are the bomb!!!!!!

Love this location and the staff

Easily the slowest service Ive seen. People were getting refunds and leaving after waiting upwards of 20 minutes for their orders.The one good thing was the polite staff behind the checkout counter and the manager. Visited on the 26th

Great tea and the service was fast and friendly

This Starbucks is always out of what they need to make drinks. One day they were out of white chocolate, another day they were out of Punkin spice, and now theyre out of lemonade. The worst. Avoid coming here if you can.

Came in to order a Caramel Ribbon Crunch and I’m guessing the guy who was making my drink was new as he was struggling to figure out what went in one of the featured drinks... right off I noticed the color was a little off but I still tasted it and noticed he made just a regular caramel frappe. Not what I ordered so I took it back. They remade it only for it to taste worse then the first. A featured drink should not be this hard to make.

I don’t do a lot of reviews but this is the worst Starbucks ever so it deserves to be addressed. My drink is wrong most of the time and the wait is ridiculous. Do yourself a favor and drive over to the one on Vaughn or Atlanta Highway.

Idk the girl workong the drive thru windows name but she was awesome!

I stopped for a quick coffee. The service was fast and perfect.

Great service. I had a special order, prepared perfectly and without hesitation. The staff was cleaning and preparing to close, but managed my order with care. Bathroom was spotless, which is unusual at the end of the day. Thanks guys.... wish I had gotten names so I could have commented on you!

Great Starbucks. Very good, quick service. Lots going on and always busy, but do a great job of getting the inside taken care of quickly while keeping the drive thru moving. Very busy area of East Montgomery.

This one has gone downhill since Ive moved. There is/was a water leak on the ceiling with mold growing over the counter now. It was fairly slow service too. They were still friendly at least. Sitting in the parking lot watching these folks try to park was entertaining though. Its too small and Montgomery cant drive.

What happened?! 10 minutes into consumption, my stomach started to ache. This is a Grande, Iced Coffee Latte. So disappointed. I’ll never return to this location!

Always excellent. I prefer the Vaughn & Taylor location. Never any issues. Theyve oft times gone above and beyond. For some reason they make the best drinks also with regard to the amount the cup holds.

I have been to this Starbucks multiple times and have never had a good experience. This morning their Covid hours said they opened at 5:30 on their door. I arrived at 6:40. I was stuck in the drive through lane for over 20 min and myself and the 3 cars in the front of me were never answered at the order window and we all left with no coffee.

Nothing quite like waiting in line for THIRTY MINUTES (once we realized it was going this slowly we were stuck) just to receive your $5 coffee and it to be undrinkable.Started timing cars as they pulled up to the window and each car waited 3-7 minutes after arriving to the window... we waited 7.5 minutes

Ordered a frappuccino and after waiting 10 min in drive through, got the wrong drink. Told the guy thats not what we ordered and all he did was argue about what we didnt order. Saying thats what we ordered. I was like no I didnt order that. Called later to talk to Manager and it was the same guy. Said again thats what we ordered. I was like really. I think this guess against all Star bucks policies here.

Good pistachio latte!

Store was clean and employees were nice but the service was super slow despite the fact that there were 5 employees there! They moved very slowly and seemed more interested in talking to each other than preparing the orders of the 5 or so people waiting and the 4 customers in line! Took 15 minutes to get my drink and then another 10 for my friend who ordered right after me. My drink (double chocolatey chip) was not as good as usual. Disappointed.

LONGEST Ive ever waited at Starbucks. Was over 20 minutes. They have like 2 pastries for purchase. Stood at cash register for a couple of minutes before anyone helped me and when they did approach the register, they didnt say may I help you or what can I get you or anything ... Just looked at me. Weird. Nothing in mens or womens bathroom to dry your hands with. No toilet seat covers in the womens bathroom.

Starbucks doesnt need a rating. With as busy as they stay it is an indication of how good it is. I have no particular compliments and definitely no complaints. I enjoyed a venti cappuccino and of course it was delightful. The staff working there were polite, friendly and professional.

They get one star but only because I had to give one in order to post but my real rating is NO stars service was horrible and so were the drinks. They dont know how to treat their customers, they need to learn customer service.

Not worth it. You’ll wait over 15-20 min in both the drive through and inside. I have given them too many chances. Will not return. Oh and the best part, they get your order wrong. Doing a mobile order does not remedy this.

Drink was good

Awsome

There is only one employee that actually does her job. If youre looking to get your drink or food within a decent amount of time, do not come here. I waited OVER 40 minutes to get my mobile order. Plus, they were very rude and got my order wrong after all of that.

This goes out to Wesley for suggesting my brew with a good old french vanilla pump and took a minute to make it! Youre awesome

They take a long time for what I order

Great space to get some work done. Open tables, not too crowded. Unfortunately the girl ahead of me mistakenly took my drink. The barista took a while to catch up and realize what I had ordered. Overall good experience.

My sister and I used to come to this location frequently. After they have gotten new management, it seems this Starbucks has gone down hill. Almost every time we go to this location, our drinks are made wrong. The workers are careless and are not helpful. Not too long ago, i ordered a venti iced vanilla cold brew with sweet cream, it did not have the sweet cream and did not taste like it had ANY vanilla in it. I asked how many pumps of vanilla were pumped into my drink, he said the vanilla was already in the cream and does not have any pumps of vanilla. I told him there are suppose to be 4 in a venti ( even says on a mobile order 4 pumps of vanilla along with the splash of sweet cream ). He argued with me and said i was wrong. Eventually, another worker had approached me and made my drink right. Today, we went in. I used a birthday reward to order a cold brew + an extra shot. I should have ordered 2 or more shots. My drink was watered down, and she had used regular cream w/ no vanilla. My sister got a quad with a splash of cream. Her drink was almost white, and asked if she could have one remade or a refund. The worker argued that the reason her drink was so white is because she asked for cream to be put in her drink. She had ordered a splash of cream, not even the regular amount of cream they would put. She asked for a refund and the worker seemed rude to us, still saying the drink was only like that because she requested cream in her drink. This location always disappoints us.

I thoroughly enjoyed the toasted white chocolate mocha! Its a treat I give myself and is the perfect ending after any meal!

My experience this morning was absolutely wonderful! I came during what I thought would be the morning rush time but I did not have a wait at all! Whoever took my order this morning was fabulous! They were super friendly and turned my bad morning right around!

Easily the slowest drive thru I have ever been in. Not just at Starbucks, but anywhere. I’m not even sure how it’s possible to be that slow without doing it intentionally.

A young boy named trey was giving me my drink and the two young girls behind me ordered their drinks and did not pay for them?! He is giving out FREE drinks?? This happened today (Jan. 14th 2019) very upsetting. I was generous with a 2 start rating.

Quick and easy to get in and out of the store

By far the slowest Starbucks I have ever been to. You go through the drive thru for fast service not to sit there for 20 minutes. Starbucks do better