My husband and I stopped in at 4:34 on a Saturday not realizing the store closed in 26 minutes. We walked in and for several minutes there was no associate to be found so we started looking through the wallpaper books as we need wallpaper for 3 rooms and paint for the remainder. Another couple walked in and at that point, a young lady came from the back, greeted them, and started showing them around. They soon left and the associate walked to the back room and talked to someone else that worked there.It wasn’t until 5 pm when we were actually asked if we needed any help and 2 minutes later an older man named “Mark” came out of the back, locked the front door, and said that we needed to be on our way because they were closing the store. We were basically pushed out with zero assistance. I would have been completely fine with him coming to me, asking what I needed, and then letting me know that he would be happy to help me when they open back up. None of that was done. He quickly shuffled to the back to count his drawer and told the young lady associate to unlock the door to get us out. That’s it. HORRIBLE customer service .I will be taking my business elsewhere.

My complaint is not with staff. They are courteous and helpful. My complaint is your stock levels. You are out of 2 inch paint brushes. You only have half inch nap roller covers. For the last couple weeks no problock either. Limited contractor packs and no 3/8 inch nap. Im trying to do business with a local store but I find myself having to go to Lowes in order to apply the paint. This becomes a time trap and determining where to go for my painting needs is becoming an issue. The 5 stars is for your employees.

Great service quality products

Great customer service. Knowledgeable employees will to help.

Tarlton painting is always treated with the utmost respect great service they not only Supply our business but also our hobbies and home. I personally rate Monroe store

Sales associates very knowledgeable, friendly. Good product selection, and great sales. Bought our deck stains there every couple years.

This Sherwin-williams is the best I really like the knowledge of Diane and Dawn if you have any questions they have the anwser.

Always receive great customer service in the Monroe Sherwin Williams. Staff is very knowledgeable and helpful. The store is always exceptionally clean and products are displayed where everything is very easy to find.

Even though I was from another country they were able to institute my discount

Very knowledgeable and helpful. Love the color I picked and the paint went on with ease

Great quality and service!

They matched the paint without any trouble. Very satisfied.

The only place I trust to match my paint colors. Great paint Everytime.

Always friendly and very knowledgeable

Paint is of good quality but only as good as the staff selling it. If they tell you a color will match and it doesnt, the frustration level rises. Consumers rely on the person behind the counter for help and knowledge, they should always be able to at least find the answer if they dont know instead of giving false info.

Great paint, why do I go here?I trust the quality of paint Everytime.They can match your old color perfectly unlike the big box stores.

Had a wonderful experience on my most recent visit to SW Monroe. I was greeted warmly and attended to promptly by a very nice woman ( I think Dianne). She was very helpful with color selections and offered up some great suggestions. My newly painted living room and kitchen look awesome. Thank you guys so much for your help.

I went in on the 4th of July and the woman that helped me made the other associate do everything. She couldnt pick up the paint and she just bossed the other guy around. After he mixed the paint she was trying to put the 4 cans on a dolly and I offered to just pick up the box and take it out and she insisted on putting on the dolly, which easily took an additional 3-4 minutes because she couldnt get it on the dolly and kept knocking it over. The other associate came over and easily got it on the dolly and brought it out to my car. I was just a little frustrated with the female associate and what seemed to be a lack to want to do anything or the actual ability to help in the job.

I walked in.. the older gentleman was helping someone never said to me someone will be with you in a moment . I patiently waited ..a lady came in ..a guy came out from back and started waiting on her. Im still patiently waiting even though its my turn. He finely gets done with her she continued to interrupt him while helping me. The guy helping is apparently new he had to keep running back to the back to ask the older gentlemen that never came out of back rm. the answer to every question I had. There are others waiting to be helped . So I felt I was being hurried up so he could get to them. I like to know why the older gentlemen did not come out from the back room. I left that store dissatisfied and without the product I went in there for . So today Im going to the Mathews store 45min.away To see if they can help me. Yesterday was my first time in SW if today is not any better it will be my last.

Drew was very helpful and has excellent customer service! If I need paint in the future, Id definitely go back to this store. Thanks again!

Very good and quick service. Very good covering and colorful paint. Prices very high--look for discounts and coupons.

Ive never gone to a paint store. Always gone to Lowes or Home Depot. These guys know paint. I Will always buy my paint from a paint store from now on

On my first visit, I was barely acknowledged and no assistance was offered. On my second, I asked for help to find a color. The sales person was disinterested and no help at all. Ive been to other SW locations in the Charlotte area and theyve been MUCH better. Will not bother with Monroe location again.

Very helpful. Great paint. All accessories

Not a good store. The products they carry aside from paint are no good. They carry only the green lid mud in 5 gallons and this stuff is awful, watery, dries like a rock and is hard to sand. Their paint is like all Sherwin paint, Sherwin is my go to aside from Benjamin Moore. But when you run out of anything aside from paint on a job in this area definitely spend the extra time driving to Lowes bc you will not be happy with the other supplies offered here. Most Sherwin Williams carry anything painters need on jobs. This location Carrys the bare minimum.

Always ready to help.

Great customer service. And the color match was perfect. Thanks.

The employee that assisted me was so patient, kind, informative and didnt mind answering my questions.

Mark was very helpful and friendly.

Very helpful and knowledgeable staff. Prices are very reasonable.

Friendly staff, nice wallpaper selections.

They did an amazing job matching my paint.

Very helpful

Very good experience. I had a lot of questions and left with everything I needed

Good paint. Knowledgable people.

Best place to buy!

Good selection and can match paint well

Great help and support For customers

Sales person was knowledgeable and I was in and out fast

Staff is extremely helpful and friendly!

I have a Handyman Business and they Always come through for me and my clients.Thank You staff at Monroe Sherwin Williams.

Friendly staff paint on sale is 40 percent off

Very friendly and helpful.

Best paint

Really helpful folks

Always helpful.

Wonderful people

Awesome Team

Helpful staff

The best painting