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Mattress Firm Monroe
2319 W Roosevelt Blvd Ste A, Monroe, NC 28110, United States
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Mattress Firm Monroe
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Mo
Review β„–1

John has sold us a mattress/box spring set for our daughter 1or more ago! We had such a great experience and our daughter still boasts about great sleep on her bed set, we went to get us a new set for our bedroom! Let’s just say the experience was so good, we would only deal with John! He recognized me from the moment I walked through the door and was just as pleasant, and personable as before! While we have yet to receive our product, We know we are I. Good hands, and very excited about what he /we chose! Thank you John! I have referred many your way!!! God bless your efforts and I hope you keep thriving 😊

D
Review β„–2

Matthew was very professional and helpful. He never tried to push a more expensive mattress on us. He listened to what we wanted and helped find us the right mattress while getting us an amazing deal.

AN
Review β„–3

I can not brag on Samuel enough. He was so knowledgeable and patient. If anyone I know is looking for a new mattress, I will definitely recommend Mattress Firm and they must see Samuel.

Ju
Review β„–4

Great experience, my wife and I walked in the store and Matt greeted us with a very enthusiastic approach. We described what we were looking for and he was able to recommend the perfect option for our needs and budget. Mattress was delivered for free to our home sooner that the promised date. We were going to go to at least 3 different places to find this mattress but the professionalism of the salesman was key to make a solid decision without going to any competitors.

Mi
Review β„–5

I had recently made an online/over the phone purchase with Mattress Firm, everything went smoothly until I realized I got a cheapo box spring and it broke after the first week just by sitting on the bed to lay down. There is no customer service reps you can speak with over the phone, instead they refer to a form that then gets taken to email. The online reps were absolutely no help at all and I was run in circles on a wild goose chase and told to contact the manufacturer, which is Mattress Firm. I was getting extremely frustrated and wanted to speak with an actual person so I called my local store in Monroe. He assured me that they would set things straight and to bring some pictures in. I did so, he showed me how the cheapo was built and assured me he would swap my broken cheapo for a good and reliable model that was constructed much better. Not even 5 minutes later and only an additional $33 and I was taken care of. I am so happy and relieved!! I highly recommend going to your local store, support them and speak to someone who knows their stuff!!! You wont be disappointed!!!

Sa
Review β„–6

Met with Matthew. Based on his knowledge and professionalism, I couldn’t believe he said he had been only there for about a month. I see him as a managing partner someday. Good luck young man and thank you for all your help! I can’t wait to get my new bed.

Ka
Review β„–7

I was very happy with the service I received at this store. Matt worked with us to see we were satisfied with our purchase.

La
Review β„–8

Very professional staff. Willing to work with us. Quick delivery option on the King we picked. Taking the old one away too. Nice group of guys there to deal with. Only bad thing is they missed the delivery window. 230-430pm. So I wait all day and theyre still late by an hour. Just tell me the next day at that point. Service and timeliness should count when you spend thousands.

Tj
Review β„–9

Samuel was a great help me find perfect bed and help me with cost cant wait to come back if I ever need a bed going back to this store and work with Samuel again

ti
Review β„–10

Samuel was informative and a pleasure to work with so was the store manager. I highly recommend this place !

Ra
Review β„–11

Samuel was a gentleman with his assistance. I would definitely recommend Mattress Firm Monroe to my friends and relatives.

Ma
Review β„–12

Matt greeted me when I walked in, listened to what I wanted and helped find the right mattress for me. He was very personable, helpful and made me a great deal! I can’t say enough good things about him and the store!

An
Review β„–13

Highly recommend Mattress Firm, Monroe, NC the next time you’re in the market for a mattress. JB and his team are very friendly and knowledgeable. They’ll answer any questions, analyze you based on the type of sleeper you are and help you find the perfect mattress. There was no pressure to buy, but you most likely won’t leave without purchasing because they’ll give you the best deal possible.

Je
Review β„–14

Very good experience. Delivery guys were awesome

Ka
Review β„–15

We were overwhelmed to even begin the process of choosing a mattress with so many choices on the market! When we walked in, John at the Monroe store very expertly walked us through the process carefully explaining the differences in mattresses while listening to our needs. There was no pressure to buy, but the no pressure approach along with Johns expert knowledge and attention to detail convinced us we were at the right place. Soon we thought we had found the perfect mattress. After explaining the money back guarantee and the coupon savings, we were sold!!! It was a pleasant experience and now we anxiously await the arrival of our new mattress! Thanks to John for a great experience!

C
Review β„–16

Great service. I told the salesman what I was looking for and he showed me appropriate options. I didn’t feel like he was trying g to upswell me nor was he pushy. I’m normally overwhelmed with purchases like this but it was easy and no stress. Will definitely refer friends.

Ri
Review β„–17

Sam was very helpful and a pleasure to deal with. Highly recommend using these guys for your next mattress purchase.

Qu
Review β„–18

Matt Yazembiak sold me a great mattress and made the whole process as simple as possible for me!

Pi
Review β„–19

Most of the time, buying a mattress is like going to the dentist. Not this time. This store is wonderful. John was great to work with. The key word is Work WIth. What a great experience. Too bad I ended up buying two. We only have needed two, so its going to be 10 year before I need another mattress. If you need a mattress and want to get a great deal, see John.

Re
Review β„–20

The people at Mattress Firm did everything in their power to help us and expedited our purchase very quickly. They were very nice and personable with us. I would highly recommend this store to anyone looking to make a mattress purchase. Mattress Firm in Albemarle and Monroe!

Ga
Review β„–21

Buying a mattress made simple. RIDICULOUS amount of options at great prices. Plus staff was a great help! I would recommend highly to anyone looking for a comfortable nights rest.

Ro
Review β„–22

Outstanding service John was very informative and showed us the differences in the mattress we were looking at

De
Review β„–23

Awesome place to shop, very informative on different styles of mattress, cant go wrong with there policies backing there product

Ci
Review β„–24

They were very nice and helpful. They took time to answer all of our questions. We never felt rushed or like we were bothering them. I would recommend this store to my friends.

NJ
Review β„–25

Samuel was very knowledgeable about the bedding options. He spent a lot of time with me and allowed me to try out many mattresses. No β€œhigh pressure” sales pitch used. Very positive experience. I recommend this location.

Ja
Review β„–26

Tristen was very knowledgeable. He made our purchase enjoyable, which I was dreading... so many choices! Straight forward answers. We appreciated not having the β€œsales” experience.

Do
Review β„–27

Lots of very high priced mattress selections available. Pictures were the cheaper selection, was not looking to spend this much money

Se
Review β„–28

Samuel Morgan was outstanding, exceptional customer service and got us EXACTLY what we wanted. Guys, he even went to bat for me with my wife who wanted a mattress that really wouldn’t have benefitted the TWO of us. Overall it was a great experience. I will be returning!

La
Review β„–29

Having never bought a brand new mattress I was unsure of how it should go. But my experience at this location was wonderful. The salesman, Samuel, was informative, knowledgeable, and very friendly. He helped to guide my husband and I in finding the right mattress for us. I am highly satisfied with the process and the product.

Ka
Review β„–30

I thoroughly appreciated Samuels guidance and no pressure helping choose a mattress. He was very accommodating with delivery arrangements. He is certainly as asset to the company!

14
Review β„–31

Samuel was an outstanding customer service representative! We really appreciated his time and care in helping us find the right mattress for our needs.

Pa
Review β„–32

Good customer service, only bummer is, the 3 items that I wanted were not in stock, had to be shipped directly to me, with several week lead time.

Ma
Review β„–33

I went to factory mattress, the gentleman there was rude so I went to Mattress Firm. I soon as I walked in the door I was greeted by the manager with an extremely positive attitude.He was very knowledgeable and didnt push the Big sale on me. I actually ended up saving about $2000 verses what I was originally thinking of buying. The delivery was on time and the delivery guys were very professional.I highly recommend using the Mattress Firm Monroe, NC facility. Im

Mo
Review β„–34

HUGE SHOUT OUT TO John for his expertise in how to purchase the correct mattress per person, or when β€œsharing a bed with a significant other. He also offered me his best possible price!!! He was kind...efficient...and highly respectable for our needs! I will be buying another mattress this year...it will be from this location for sure! Thank you John for your wisdoAnd kindnessβœ…πŸ˜ƒ

Ja
Review β„–35

Great customer service! John was so helpful in us picking out the one we got. He is very smart on his product and store. Will definitely go back in the future!

Sa
Review β„–36

Thank you to the manager we purchased the perfect bed for a great price. We will definitely be back as long as the manager Paul helps us with what ever we need. We were in and out in under an hour.

Ta
Review β„–37

Husband and I recently purchased a new mattress here during a fantastic sale. We had the help of an amazing sales associate, Ross Vine, who was extremely knowledgeable about all the different mattresses available. He was very thorough and guided us in the right direction. Many thanks! Delivery was spot on (even it being on a holiday )---those delivery guys should get more tips for what they have to do -thats hard work they perform over and over etc...!! Looking forward to many years of great sleeping --especially with the adjustable top. 😊

Ry
Review β„–38

Completely satisfied with my purchase and plan on purchasing future mattresses from this store located in Monroe off highway 74. My sales associate John B was super knowledgeable of all the products displayed. He made our purchase so easy, smooth and quick.

mi
Review β„–39

Last time shopping with Mattress firm was 5 years ago and had a good experience so why not give them another shot?? Well, not to be surprised another over the top customer service experience and complete satisfaction!!! They definitely have made me a customer for life !

ta
Review β„–40

Luke Gill has the patience of a saint; Mattress Firm is lucky to have him! He answered every question satisfactorily for an OCD engineer (my dad) who is very happy with his purchase.

Pa
Review β„–41

Samuel was great! The selection was inclusive wide array. And we both left the store with what we needed. Me just a queen mattress and my sister a whole king split with adjustable base for herself and husband. And the prices were fantastic couldnt be happier.

Re
Review β„–42

Jorge helped me find the perfect California King mattress for my bed. The mattress we wanted was an online item only but Jorge was able to order that mattress for us while we waited in the store. He gave us an EXCELLENT price, which included free delivery. The price was better than what the online advertised for. Jorge’s knowledge and professionalism assured me that I had made the right decision. I will be going back to him when I am ready to buy a mattress for my guest bedrooms.Jorge is a HUGE ASSET to this company.

Gl
Review β„–43

Great customer service very helpful and friendly

Ke
Review β„–44

Great experience! Samuel did a great job explaining our options and the ordering process was very smooth!

Ki
Review β„–45

John helped my fiancΓ© and I find our first mattress. Impeccable customer service! We went in kind of knowing what we wanted. He made sure that we were happy with our decision by showing and explaining other mattresses. You could tell he enjoyed working with people!

Br
Review β„–46

John was excellent as a salesman. Very knowledgeable and made it easy to understand and compare different mattresses. Price was good.

Je
Review β„–47

The gentleman who helped us (I believe his name was Samuel) was very patient, informative, and helpful. We enjoyed working with him!

Va
Review β„–48

We love Mattress Firm! John the manager goes above and beyond the standard salesman, he takes his time and explains everything you want to know. We have purchased 3 mattresses from him in the last 6 months!

Tr
Review β„–49

John Buchanan did an excellent job. Hes very knowledgeable and easy to work with. Highly recommend.

Jo
Review β„–50

Always great to deal with this store. My second time working with them. Both times were excellent.

Gi
Review β„–51

Perfect experience. We shopped around for a couple weeks before stopping in. Josh was not pushy and very knowledgeable. Highly recommend!!

Al
Review β„–52

John Buchanan was very knowledgeable and a very respectful and understanding of my needs. Will return for future purchases.

ju
Review β„–53

I cant begin to express how helpful Mattress Firm in Monroe was to me. They went beyond what I expected from any company. The manager was very friendly and willing to help in any way with saving us money and giving me exactly what I needed. Thank you so very much

jo
Review β„–54

Great service and a great price! Id recommend them to any of my family or friends!!!

Pa
Review β„–55

Our experience was really awesome our salesman was really awesome in describing our new mattress and demonstrating the adjustable base

Ti
Review β„–56

Brandon at the Monroe location was great to work with. He was very knowledgeable about everything product that I asked him about. And he was so patient with walking me around and letting me try as many mattresses as I needed to make the best choice. He worked within my budget and wasn’t pushy. I’m so excited for my delivery in a few days and I will definitely return and recommend Mattress Firm anytime.

Ca
Review β„–57

I forgot buddy name but he go to Wingate university thanks you man for all the help I was in and out thanks man

Al
Review β„–58

Had a wonderful experience with John from Mattress Firm, Monroe NC! He was extremely knowledgeable and guided me in picking the best mattress for ME not his wallet. Thanks John!

Ca
Review β„–59

John was awesome from the time I walked in the door. Great customer service and gave me an awesome deal on a brand new bed with a 10 year warranty.

Ca
Review β„–60

This was such a pleasant experience. The salesman John Buchanan was extremely polite and helpful. And so were the delivery associates. They were in and out in no time. Very polite and very professional.I would highly recommend Mattress Firm!

Mi
Review β„–61

Great selection and very knowledgeable with fair prices to put you in the right price point from your guest room to your master bedroom!

Ve
Review β„–62

Excellent staff. They ordered what I needed and financed it for 12 months..interest free. Sam and John were consummate professionals.

Ge
Review β„–63

My Salesman was John in the Monroe area, He had patience for me to try them out, He was very polite and I certainly appreciate that, great deal on manager special

Li
Review β„–64

I worked with Jorge to find the perfect fit for a new mattress. His customer service was exceptional and if that is any reflection of the company, we would definitely recommend Mattress Firm in Monroe, NC for anyone looking for a great experience finding a new mattress. The store was super clean and they were very respectful of the current Covid guidelines and took great precautions to make sure my visit was safe and exceptional. Thanks!

Ch
Review β„–65

Samuel was an excellent salesman and helped us choose the best bed for our 4 year old son. He was so nice and sweet as my son tried each bed and made it an enjoyable experience.

Ma
Review β„–66

My wife and I came in to try a few beds out. We were not sure what we wanted or which type of mattress would be best for us. After about half-an-hour of trying out different beds we found the perfect one. The staff was very helpful with no pressure of trying to sale something.

Jo
Review β„–67

I was very happy with mattress firm. Prices very good and service terrific. Delivery went very smoothly.

Je
Review β„–68

John was very helpful. The process of choosing the just right matress was quick and easy. Thanks!

Ka
Review β„–69

This is our second experience at this mattress firm and both times have gone perfectly. We will be visiting this location again in the future!

ro
Review β„–70

I ordered a Queen mattress set on Monday by phone and payed for it on line. I was told that it would be delivered on Thursday, this worked out as the bed I was replacing would not be needed till Friday. I called Wednesday to make sure it would be there I also called Thursday morning, after a couple minutes waiting on the phone while he checked to see if the mattress was on the transfer truck, he told me it would be there by 4:00 that afternoon. I went to the store at 6:00 (I was in the area) when I was told it would not be there till the next day (there was not enough for them on the truck so it did not stop). I went across the street to another furniture store and picked up a queen mattress set for the same price. I went back to Mattress Firm and ask the gentleman to cancel my order and refund my money. They took the money out of the account with in 5 minutes. It has been 4 hours and the store is closed and the money is still not back in my account. I wonder if I will get my money back? Now that is has been more then 24 hours I called the store and was told it takes up to 5 business days to get the money back into my account and that is the way corporate does it. I guess that means they can steel the money from me till they decide to pay it back of I forget about it. I guess I will call corporate.

Ry
Review β„–71

Great service and a great deal!

Br
Review β„–72

My sales associate Jorge did an amazing job of explaining the difference in the mattresses. It could have been overwhelming but he catered to my needs and I am absolutely satisfied with my Purple2 and Adjustable base. Will recommend this company and specifically this store to friends and family.

Da
Review β„–73

Samuel was more than a good employe, he really cares about making a good costumer service, thanks

Ty
Review β„–74

Awesome experience! Hands down the easiest shopping experience with expert help. They werent to pushy rather they listened to what you liked and gave you options. They definitely made sure that you pick the right one rather then make a sale attitude. They help you plan (because we arent rich) to make it work for you. I would highly recommend a friend to this store. Nick did a fantastic job! Thanks Mattress Firm!

Ke
Review β„–75

Samuel and John make a great duo! We will make all purchases at this store or any one that employs one or both in the future.

Al
Review β„–76

Excellent experience! Jorge helped tremendously! He was very friendly, helpful, and we got a fantastic deal! We LOVE our new bed! Absolutely recommend!

An
Review β„–77

Jorge did a wonderful job helping find a mattress that met our needs! He was busy but was able to assist 3 customers professionally and in a timely manner. Will be back for sure!

Cr
Review β„–78

It was relaxing while browsing and trying out mattresses. Definitely recommend.

Sh
Review β„–79

Excellent service in the store and the delivery guys were miraculous. They had my old mattress down the stairs and my new one up the stairs and set up before I knew it. They came in with booties covering their shoes and masks covering their mouth and nose. Excellent on all counts.

Na
Review β„–80

Luke is amazing! Honest and smart!!! Thanks Luke!

Ma
Review β„–81

Absolutely first class beginning with initial phone conversation with John Buchanan, a superbly knowledgable, highly experienced sales person.Once we visited Mattress Firm Monroe and met with John, We learned a great deal about how to select the mattress that best suited our needs - and then did so!No pressure, helpful tips, courteous and straightforward service, very competitive pricing, terrific interest-free financing.Maureen and BobWesley Chapel

Ka
Review β„–82

Samuel patiently helped us find the right mattress for my husband and I and my teenage son. We appreciated his help and did not feel pressured to purchase a product above our budget. Thank you for great customer service..

Ri
Review β„–83

Great experience at Mattress Firm. The service was great. Jorge was polite, respectful and knowledgeable. Jorge was a great help with choosing the best mattress for my family.

Re
Review β„–84

Sa.uel was very helpful in selecting the right mattress for us, he also a very nice man.

R
Review β„–85

I wasn’t sure of what I wanted and they made sure I left knowing Exactly what I wanted and needed. Thank you very helpful..

St
Review β„–86

Great experience! Went to purchase a twin mattress for our nursery. Needless to say we had a certain amount we needed to stay at because babies are expensive. Got everything we needed for our perfect price. Delivery was fast and convenient.

Do
Review β„–87

Brandon was super awesome! He was very knowledgeable about the different products. We decided to go with the Sealy plush with the adjustable frame never slept better! I Highly recommend!

Te
Review β„–88

Just got home from here and am very happy to say this was a great shopping experience, especially for something as important as a mattress. Nick helped us out a great deal, we had just purchased some pedestal drawers and needed a mattress that would fit over them without being to high. He was extremely helpful and very knowledgeable. He was not pushy at all and listened to our issues and came up with the perfect solution. We not only got a great price on a great mattress but also got an adjustable base at a great price.I would highly recommend this store. As a bonus surprise they are going to be able to deliver the mattress to us today!!!!!

Ch
Review β„–89

The salesman had so much knowledge about what mattress would work for us and there was no pressure to buy anything. Very knowledgeable folks!

br
Review β„–90

We went in knowing what we were looking for and Geoffrey was helpful, not over assertive and let us shop and try out different mattresses. Once we narrowed down our choices we asked him questions and he answered honestly and sold us the mattress we wanted. No high pressure sales or up selling. If you’re looking for a good experience visit Matress Firm on Matthews or Monroe and ask for Geoffrey.

As
Review β„–91

Nick helped us find the perfect mattress for us and spent a lot of time talking to us about what we were looking forβ€” and what were the features of the different models in the store. His customer service was excellent! I would highly recommend going to the Monroe store and asking for Nick to help you. We couldn’t be any happier with the service we received and the two beds we purchased!

Ma
Review β„–92

We purchased the King adjustable with massage featured from Mattress Firmin Monroe, N.C. on July 4, 2018. Jacob Young, aka Jake, was our sales rep. Jake was very helpful. He showed us different mattress from a wide variety of firmness and prices. Surprisingly, the prices were affordable. Very manageable monthly payments. We didnt feel pressured to buy anything. We just wanted to get a better nights sleep. And Jake answered all of our questions. He evened showed us about how much our payments would be for each set we tested. And he gave us a great deal. We were very happy with the service we received from Jake at Mattress Firm. I highly recommend Mattress Firm, and ask for Jake. Hell take care of you. Your friend, Marcus.

Sa
Review β„–93

Jorge was very friendly and knowledgeable and was a huge help in helping us make a good decision.

Sh
Review β„–94

Purchased mattresses from Monroe, NC store on 02-29-2020. Jorge was our salesman and we were extremely impressed with his knowledge, professionalism, courtesy and overall pleasant attitude. He made our mattress buying experience one we will remember for a long time.

Br
Review β„–95

Thank you for great CS and for handling my issue with great ease. This is why I will recommend mattress firm to friends and family!

Ka
Review β„–96

This was by far the easiest furniture purchase we have made in a long time. Our sales associate, Jorge Arellano, was fabulous. He listened to what product and features we were interested in and suggested options that would meet those needs. He invited us to try out all the options and was very knowledgeable in answering our questions. We were in and out in less than 40 minutes, and the mattress was delivered the next day. Very positive experience. Highly recommend this store.

Va
Review β„–97

Brandon was absolutely phenomenal in helping me. I wasn’t sure if I needed a box spring and he helped me learn that I did not when he could’ve easily told me I did and scammed me for a product I didn’t need. Will be coming back for sure should I ever need something again :)

Ma
Review β„–98

On our very first visit to Mattress Firm, we were greeted and served by Jake Young. With no promise of a sale that day, or any future day, Jake treated us as if we were the most important people on his agenda. We were convinced of his expertise and knowledge of the products he had to offer, and he very patiently worked with us until he was confident of our bedding needs and preferences. When we came back for a second visit, Jake was as courteous and helpful as he had been the first time. When we were finally ready to make our choice, Jake went the extra mile to expedite the delivery process. We are very pleased with our new mattresses and how Jake was able to direct us to the ones that would be most comfortable for us. If youre looking for quality bedding and a salesperson who is respectful, courteous, patient, and knowledgable, we highly recommend Mattress Firm and Jake Young.

Je
Review β„–99

Needed a mattress set for family staying over. When we arrived the sales associate Jorge was sanitizing the store. He worked around my budget and we will be getting our new set delivered in 2 days! When I’m ready to upgrade my own I’ll be returning to work with Jorge.

Sh
Review β„–100

We stopped in the Matthews and the Monroe Stores and were very pleased with the service of your associates. They were polite, kind and well informed.

Information
14 Photos
100 Comments
4.9 Rating
  • Address:2319 W Roosevelt Blvd Ste A, Monroe, NC 28110, United States
  • Site:http://stores.mattressfirm.com/nc/monroe/mattress-stores-monroe-nc-8126.html?&utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=GMB&utm_term=charlotte%20nc&utm_kxconfid=uflnw2ovk
  • Phone:+1 704-225-1944
Categories
  • Bedding store
  • Mattress store
  • Bedroom furniture store
  • Furniture store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:12–6PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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