The work they performed on my vehicle was outstanding, unfortunately something in my car was missing after picking it up. I had my Bose ear buds in their case plugged into the usb charging port. It is a small black case and fit perfectly in the corner of the compartment. I closed slide and left the car with them for repair. As soon as i picked up the car i saw the slide door to the compartment open. I went right in an explained that i new they were in there and are now missing. The very nice lady at the desk said she would have the manager call me tomorrow, which never happened. I called and he assured me he would ask around and call me later that day. Again no call back. So i packed up the box as well as the charging cord with a letter inside and delivered it to the shop for the owner telling him how disappointed i was. He never called back either! I feel that is terrible customer service and will not go back no matter how good of a good they did on the car.

These people go above and beyond with their services! Helpful, professional, fair, are just a few words to describe this business! I gave them 5 stars only because they didn’t have 6 stars!

Great job! Truck looks brand new.

Mike and the staff at Certified Collision do amazing work! I needed my Jeep repaired quickly and they succeeded. When I went to pick it up it looked brand new, they had washed and detailed it for me. Highly recommend!

My wife’s 2017 Envision had a dinged rear bumper and scratches on the lift gate. They repaired and painted both and it looks amazing. They also buffed out some scratches and touched up several issues on the front bumper and didn’t charge for those items. It now looks like a new car

Hands down the best auto body shop Ive ever used. I was in an accident where a truck rear ended me. They made my situation hassle free! They were great!! I highly recommend!

The company rep came out & thoroughly examined our car, took pictures and said he would write up an estimate & get back in touch with me with the estimate. He was very pleasant and courteous.

So after using Certified Collision twice in the past, this third time around was not great solely based on customer service . I’ve dealt with Sherry in the past each time I needed my car fixed and was disappointed to find out she was no longer with the company. On Monday 3/1/21 I took my car to CCS to have them run an estimate on the damage from a car accident that I was in a couple days prior, and from the first encounter with Justin, I did not feel valued as a customer. Throughout the whole process there was no sense of urgency, the communication was extremely poor, anytime I got an update on the status of my car, it was only because I had to reach out to them! Being as though the other driver involved in the accident was at fault, I found myself several times being the middle man between them and Justin. I never had to worry about anything when Sherry was there. She was extremely welcoming, attentive, and proactive. Although CCS does amazing work, the customer service there now from what I experienced, definitely lacks luster.

I have used Certified Collision two times in the past for body repair. And as expected, they have done an exceptional job.CCS keeps me informed of the work being done, they are professional and they exceed my expectations each time. I highly recommend them!

Absolutely perfect craftsmanship. Wifes BMW GT was hit in the front. CCS (Mark) advocated to get only factory parts while the other partys insurance company wanted to get cheap replica parts. Nice to have someone on your side! I was worried about the the quality and match on a high end vehicle, but the paintwork is outstanding. Looks like it rolled off the factory. You know they use quality paint when I traveled from Charlotte to Miami and back and theres not a single rock chip. They must inject Kryptonite into their paint or clear! Thanks folks! BTW, theres another CCS in Matthews but after visiting both, I chose the Monroe location. It was all about the greeting I got (or didnt get from the staff). Common owner so Im sure the work is just as good at the Matthews location, but kudos to the folks at the Monroe location for both customer service and end result! Im a raving fan and telling everyone!

I met with Michael to get my front number replaced on July 6th. He was very professional and took the time to explain my options. Its so hard to find honest and reliable mechanics. Im very pleased so far. Ill send another review when the work is completed.

Nice people, prices are reasonable, had to use wrecker service and I was very pleased

Great work, Mike is very professional

Dropped my Explorer off for some insurance work in Monroe and was pleasantly surprised. The staff was extremely helpful and they gave me updates every step of the way. Best part was when I dropped my wife off to pick the truck up and immediately got an excited phone call that they had cleaned the interior of the truck. Super happy with this shop and will definitely be coming back. Thanks for everything.

Nice people, ok work albeit not what I was told to expect. A hard color to match but only acceptable from one angle. Went back to shop a few days after picking it up to talk about an issue with damage to the interior of the vehicle transferring parts from the destroyed door to the replacement door. Advised them at that time I expect them to send their mobile repair guy to my house 1/2 mile away..... Been close to two weeks and no response. I hope we can move forward and not make me chase down answers and a resolution.Been quite some time and no resolution although they did call within minutes of review promising results. Shop damaged my vehicle while in their possession. They should have called a repair shop while I still had a rental car but instead they hoped I would not notice the damage they caused. Sadly they want me to give up my only car while they repair the damage. I was told the guy they use to make interior repairs will have to come to their shop. That said, I cannot understand why the repair person could not drive to my house 1/2 mile from the shop and repair my car in my driveway. Overall a disappointment on many levels.This company has Carwise reviews listed. Seems reviews can only be left by certain people. Carwise refuses to communicate with me in any way.There has been zero contact from CCS in an attempt to resolve.This company damaged my car and passed the buck.Take care CCS.Company never once contacted me over damaging my vehicle. Or to address their poor workmanship. Avoid this low rent company.

Great people. Very helpful

Excellent service. Mike was very helpful, throughout the process of dealing with our unfortunate accident.

Mike was extremely helpful in answering all of my questions about the damage to my car!!!

About a month ago Mike did work on my daughter’s car. This is the third time he has worked on our family cars and every time he does a great job. The first 2 times we took the cars to the Matthews location where he was working. This time we followed him to Monroe because he does such great work. I hope our cars don’t have a need to do body work in the future, but if we do we will absolutely 100% take them to Mike. Sheri was also extremely helpful in answering our questions on the phone prior to bringing the car in and checking us out at pickup.

Purchased a spoiler for 2012 genesis. Was unable to successfully install myself. Dropped by the Monroe location and they were able to get installed while I waited. Sherri and Brian to care of us. Everyone is pleasant and very helpful. Will definitely be using them for some body work in the future. Highly recommend this shop.

Dont even think of using someone else...these guys gave me the best body shop experience ever! The shop is very clean, the staff was the most knowledgeable and professional I have encountered and the quality of the work was exceptional! I drive a 2011 Grand Cherokee Limited in that very popular black pearl metallic. I was very concerned that no one could match that color and texture properly but they did it! Better than new is a term I have never used before but its true in this case. These guys earned every bit of it. i only wish I could give them more stars...and no, Im not on the payroll or not related.

Would like to thank Mike and his staff at CCS. This is my second time using them, once again they delivered in a prompt and courteous manner. Customer service is excellent. Mike has never hesitated to answer a question or take a call. Would highly recommend to anyone looking for a body shop.

Great service as usual!

John Whelan and his team did a great job. and as a self-pay, at a great price. It looks like new, and they turned it around fast, as John promised. Certified Collision is the only body shop for our cars, and I give them my highest recommendation.

This place is awesome! I know most of the employees at Monroe location because I’m a pretty frequent customer. They know me by name and treat me like family! All of my repairs are beyond what I expected! But most of all, is when my F-250 shines more than Marks!!!

This was customer service at its finest. Communication throughout the entire process, explaining what and why step by step, and beautiful results. My car was cleaner than its been in months and im fairly certain they wiped down the leather too. Will be coming here from now on for body work.

This shop couldnt have done more than they did for us late last year. We had an unfortunate accident that damaged two of our cars. They were professional, precise and fast. The cars were handed back over to us like new and super clean. I would highly recommend them to anyone. Its so good to know we now have a collision repair specialist that we can rely on in the future. Thank you!

They work on all of our cars and we have never been disappointed. They do great work.

Pretty amazing business. Sherri originally wrote up our work order. Once we decided to go with their estimate she did a great job of getting us scheduled. Once the work started they had a small glitch that delayed finishing by a bit. Once it was finished and my wife picked it up she was pleased with the work. When she went out the next morning to go to work we were amazed! They not only washed the car but vacuumed the inside!!! Now thats taking care of your customer!!!

Great experience every time I have used Certified Collision! Highly recommend them!!!!! Great people all the way around. They truly do a great job.

Stopped by for a Geico Assessment. Gerri Was a very nice woman to deal with.

The customer service is outstanding and their work is top notch. I dont trust my car to many people and Im a return customer (unfortunately for my car, but I know what kind of work will be done). That says something.

Amazing service and amazing customer support. Sherri was amazing to work with highly recomened!

Want to Thank everyone at Cerified Collision I cant say enough good things loved the staff Phill n Sal was awesome my Truck is fixed# Simply Flawless!! Recomend them to anyone !

Had a great experience with CCS! My cars damage was minimal but they did a great job in communication and customer service. The repairs were completed within two days and the interior was even cleaned when I picked it up, which was a nice surprise!

I had by far the BEST experience with this shop. Typically, most shops are just in it for the money but CCS Inc. was about getting my car back to pristine condition. Initially I wanted my car to be serviced by the location in Matthews and was referred to CCS Inc. because it was closer to my residence. I had the pleasure of dealing with Mike and Phil G. and out the gate they were both very professional and informative of how this process would work. They sent text messages each day showing the progression of my car as well as follow-up emails to make sure I knew what was going on. I cannot say enough how much they went above and beyond my expectations of delivering exemplary customer service. I would highly recommend this shop for repairs!!! The mechanics and technicians were top notch! If you guys read this review, THANK YOU SO MUCH for all your hard work and dedication to my car :-) May God continue to bless your business two-fold!

They are the best at what they do.They have my business for life.

I brought in my 2018 SUV for some warranty paint issues. I was sent over by the dealer since this place is certified. They had to remove rear bumper, door moldings, fuel door cover, and other little parts to paint the 2 issues. When they replaced all the parts, the fuel door cover was installed with one side sticking out a quarter of an inch, not flushed with the vehicle, and would not stay open, the door molding was not installed correctly, hanging off the door, and multiple screws, nuts and bolts left off the bumper and rear tire well. There was tape residue on the door and overspray of the clear coat on the window.Brought the vehicle back to the dealer to show the workmanship and the service manager said he never seen anything that bad. He is sending me to a different place to fix their mishaps. This place must have workers who just don’t care or are not trained or both.

Perfection!

These guys did great work on my vehicle. Going to take another to get some minor work done!

I havent had any work done here YET...i just wanted to say these ppl are AWESOME...we thought we lost our dog (DutChess) for good but the ppl here took her in and took care of her until we got her back...just want you all to know we are forever grateful to you all!! Thank you!! The Moores

Great service and the car looks better than before the accident.

Seems like theyre overcharging. I could be wrong but I was quoted over $600 to just paint a bumper, that doesnt include putting the bumper on, them buying the bumper or any mechanical labor. Just paint supplies and labor, seems a little excessive.

Horrible service and I was lied to the who time. If you ever want your car back dont go here.

Top Notch Body Shop