Had Susy help me and she was more than helpful. Will look fabulous on my trip!

Thank you for helping me and making it easy to return my lipstick. Customer service always good.

Easy return with receipt. Always great new products and old favorites at Sephora!

I ran into Sephora this afternoon to pick up a bottle of my favorite perfume. Unfortunately they were sold out, apparently its everyone elses favorite too. The two young ladies on shift tonight we so helpful, they only had my scent in a gift set of four. I was desperate so I snatched it up. Came home and the other three scents were lovely in their own right. The girls also helped me pick out a wonderful eyeliner. Not only were they absolute sweethearts to me but they were giving that same energy to the other customers as well. Its not often that you receive attentive customer service and I appreciated it. I will definitely be going back.

Excellent service, was shade matched by the most helpful person ever.

Honestly, I don’t like that when you walk in the girls start keeping an eye on you and I got asked like 5 times if I needed help 🙄to the point where I was irritated because I couldn’t shop in peace . They acted like if I was going to steal somthing and they made it too obvious that they were keeping an eye . The next time I went in with my makeup on they left me alone . I can’t stand stores like these . They need to learn how to ask atleast once if we need help and then let people shop without being all up in their face .

Sale associates were are very pleasant and helpful.

The sales woman was very helpful. There is a line to get in the store. The check out line was very long, even with 3 cashiers.

Staff was friendly and helpful.

Everyone is supper busy it took 45 minutes to just find help for foundation and concealer. In store shopping,,,,, no thank you

Doing a great job with Covid restrictions.

Always polite and very helpful when ever I come. And I appreciate the free samples they give every birthday.

The staff was incredibly attentive and friendly. As a dad with a teenage daughter, its nice to walk into a cosmetic store and have such knowledgeable people there to help me

This place is great the people that work there are really friendly. They helped me out right away and I didnt wait to be helped i love there wide selection of fragrances this is my spot to buy good fragrances

Good service and friendly.

Awesome customer service

Good place nice staff

Love all the extra bonuses.

Good selection and friendly service. I like that they will provide samples to let you try things out before you buy it. That makes a huge difference - especially with so many choices and it would cost a fortune to find what works best for you otherwise!

Amazing customer service. Always so helpful.

Suchhh amazingggg staff superrr helpful Felt so much more comfortable with the social distancing in place and the girls went above and beyond to try to find a product for me the girls today on july 2nd near closing were AMAZE!Thank you ladiesss id give you ALL 100 stars if i could.(wish there were some deals but heyy thats sephora corp.not this location and since im rating the location im definitely giving 5 stars

One girl, Lori, was super helpful!! She helped my sister with a lot! I really like it here

My experience in this store was great plenty of assistance. More importantly not one clerk made me feel to old to wear makeup. Wish there was one in my town.

Did not like the service, from one of the representatives there. I been a customer for years this girl does not know her job or make up she also try to help another customer when I was in front of the line..not a good experience. This was at the store..not at the jcpenny sephora I love there service.

They helped me find a list of things my wife wrote down, excellent customer service!

Really good customer service. Everyone is nice and super helpful. A little far from where I live but nicer than the other Sephora’s. The employees seem genuinely polite.

Theyre okay but because of theres always a lot

Good brands on makeup, the only thing is employees are not very friendly.

I think the AC was broken? It was super hot. Bit everything is always clean, organized and the staff is friendly and attentive

I might as well walked in with the plague as sales people walked right past me...I wandered and looked for some time with no offers of assistance. I finally found what I went for but had a few questions so went to the register to ask for assistance and the girl questioned if anyone had been helping me...told her I had been there for 15 minutes!!...she did send someone to help me. My questions were answered I made my purchase and left...

Everyone was super friendly and informative! Definitely gets a star of approval from a former employee from the bay!

I have no idea why this location has bad reviews. I went today and had my makeup done, it was clean, the service was great and my makeup artist was super friendly. If people seemed like they needed help she would pause doing my makeup for just a few seconds and radio for someone to help. When I was shopping I was offered help by a few of the staff and when I paid they allowed me to get my free birthday item even though I was a month late. Like I said, I seriously have no idea why this location has bad reviews.

Love this place for all my makeup needs :) great staff, great atmosphere. Keep it up!

Super helpful and very friendly. Always like it here.

I got my wife a $50 gift card for her birthday and she loves Sephora! When we walked in noone greeted us and when people came in right after us they were getting greeted and were helped right away. We spent almost 30 minutes NOT one person came to help. We told the girl at the register, Lexi how bad it was and she was the only friendly one. Honestly we felt very offended especially because I got her the gift card and for us especially her a loyal customer to be treated like that was insulting. She likes Ulta too and we will most likely go there where we are treated better and have never had issues. Lexi offered her free samples my wife turned it down and told her we didnt want free stuff. They treated us like we had no $$$ mind you my wife paid $70 + dollars.

I was part of a team that installed four R T U s. to help keep them cool in Summer!

To high priced.

Preet was fabulous. I needed new makeup, so I scheduled a 45 minute makeover. Everyone was fabulous and I had a great time.

I bought the pretty vulgar mascara and I completely loved it!!! Its definitely worth the money. 😍 And the packaging is too adorable.

Horrible management, and communication. Told me to wait a 5 minutes for a makeup artists to do my moms makeup the day of her BDay! ended up waiting 30 minutes to tell me they couldnt give me the service anymore.Verry rude management

The place is not that big compared to other Sephora’s I have visited. The employees follow you around in a very awkwardly manner.We came for my daughters 16th birthday because she wanted make up from Sephora therefore she was swatching and testing on products never did an employee ask to help. I personally asked a male employee if he could help me and he said as soon as I am done with my other customer.... uhm there was no other customer anywhere, well I was like okay. He continued to just stand by the mirror applying some product. I hope he gets better training.

They discriminate EVERYONE! To them, everyone is stealing something. They will follow you around and stalk your every move. Dont go to this Sephora. Go to the one inside of the mall. Oh and theyre anti LGBTQ.

Cute from a distance

This year I went through Chemotherapy, by my 4th treatment I had a thin line of eyebrows left. Feeling very self-conscious I finally ventured out to Sephora in search of a brow kit or something to help me fill in my brows. I am not a make-up person what so ever so I was lost.An associated named Nelly came to my rescue. She sat with me and patiently showed me start to finish how to complete my brows. At a time when I was feeling so vulnerable and sad Nelly really stepped up to help me. I will never forget her kindness and patients. Thank you, Nelly.

Good customer service here..

I went in to do an exchange of skincare products, I asked the first person I encountered if I could do the exchange I showed her the items she said yes, as Im getting the new product I am unfortunate enough to be approached by an Indian lady whose been there for 10 years. She didnt help with product questions but she did go above and beyond to be a c!@t, Im used to b?!$h status at some Sephoras this was new. She proceeded to tell me I had been missed informed by the first associate that new policies were in place that I would not be allowed to return or exchange anything that I was stuck with the items I felt like I was being dismissed it in other words being told to leave as I would not be helped I had almost $200 Of w HH at I considered useless product. As she continues on her soapbox and upset me further I tell her that the website does not reflect the policies shes stating, she was acting as if had stolen said items or I couldnt afford them & wanted my money back when I knew full well I was past the return deadline for a refund. She proceeded to tell me that I should see results on all skincare within 4 wks and I shouldve been there by3/31 it was too bad for me.Her confrontational attitude and rudeness has no place in a customer service position. As I responded that if this was in fact the new policy no exchanges after 60 days the other associate should be told since she had said I was fine to exchange I informed her I could go spend $750 on one visit at another store like Ulta, her response was Do You, do what you gotta do, Sephora isnt the place for you! By now Im visibly upset dont know why I didnt give her a show of how to be a c$&t. But lucky for me another associate saw me upset she was helpful, the first associate I had spoken to was the store manager so I was fine I was doing what is allowed within Sephoras policies I exchanged my items for products that were better suited suggested by A knowledgeable associate who took the time to show me the products and make sure they complimented my primer. At the end of my visit I left satisfied but those interactions leave you unwilling to spend more on new purchases. I know Sephora has a Sephora University perhaps they should add charm school for these special types of associates.

Have gone in two times for a foundation match. Both times walked out with foundation way darker than me and makes me look orange! They swatch me but its hard to tell in store if it works so i go with their expertise. When im out in day light thats when i truly see how unmatched i am.. $$ wasted im going back to Mac where they can match well.. Idk if its the artists or the lighting that messes up the matching but im so fustrated!

Very informative employees and very helpful

Amanda is literally so rude and unprofessional she rolls her eyes at people

Staff are very nice and will always help you with whatever you need

So disappointed in this stores customer service! I went to return a product with a receipt and since they could not find the original purchase in their computer they would not give me a refund, only a store credit. So they are basically calling me a thief then want me to spend more money in their store? Not my fault their system is screwed up. When I called the manager to complain and tell her this was unacceptable I was even further disgusted. Not only was she rude, her appearance was not what I would expect from a store trying to market upper scale products. She refused to give me the money back so long story short, I will never shop there again. Hope the purchase was worth losing a long term customer. Plenty of other places with a mall right there:)

Great service. Great store.

The Sephora in JCPENNYS located in Modesto, Ca is the best. Of course, theres the wonderful cosmetics, fragrance, etc..however, the reason I choose to use this store as opposed to the main store is because of the employees. There are 3 in particular who are the kindest, and ALWAYS willing to give advice and who basically are the best sales associates Ive ever met. Theres MONICA, DIANA KIM, TERA H. These ladies are so nice. I always feel that I am the top priority & without a doubt, they always give me their full attention while assisting me. So, if you need to purchase something at Sephora, I highly recommend the one in Jcpennys in Modesto. Youre lucky if you get one of the three SAs mentioned above. Thank you Monica, Diana, & Tera!!

Associates very helpful. I found exactly what I was looking for

There was no line and no cashier for 5 minutes they might have been watching Sunday Football

My favorite make up store!

Horrible customer service, I do not recommend this place .

The lady that did my make up did a great job.

The girl in Sephora was really helpful.

Me and my sister went a visited there and they were so rude we dont really wear make up so we had alot of questions and they looked at us like we were stupid and gave hella attitude.

Truthfully I wont be coming back to this location I originally came in looking to change foundations I currently am using Bobbi brown and wanted to try something different no one helped me I felt ignored which is horrible customer service so I went to the sephora inside jcpenny and its a completely different expierence than the one of the outlet outside

A great place to play

Employees are always welcoming and helpful

Friendly stuff and helpful

A fun place to shop!!!

Beautiful experience

Probably the worst service I have seen in my life . I went in there around 5:21 and I asked a person to help . Witch she didnt she transfer me to another women, witch was busy . I waited there for 10 minutes and nobody come and helped me out . I wont ever come to this store again .

Very expensive!

Love the makeup

It was cool

Clean store

Love it!!!

I love the service is satisfactory to the customer

I always find what I want ...

Too good for my daughter I have a very good customer service from the store staff

I loved it, excellent service, they helped me a lot 🥰🥰

I love they have a variety of cosmetics

You find everything for your usual makeup

Love it